SpringHill Suites Corporate Office Headquarters

25 comments
SpringHill Suites Corporate Office Headquarters
Marriott International, Inc.
10400 Fernwood Road
Bethesda, Maryland 20817 USA
Corporate Phone Number: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Customer Service Number: 1-800-721-7033
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25 comments:

  1. I just checked in to the Spring Hills Airport location that you are the manager of. I have a reservation for Sat and Sunday PM. I used a free voucher for tonight (Saturday) and the man at the front desked scanned my credit card to hold the reservation for the second pm (Sunday). I just looked at my bank account and see changes by Spring Hills to my account in a row. One is $70 and 2 are $80.00. There should be no charges. I used a voucher. And Sunday should not be charged yet. I went back to front desk and showed the man my bank account on my laptop. He told me to callo my bank...but it is not a bank error or they would not be various amounts. Someone ran my card three time. He said he did not do it. And that there was no manager of any kind in the building. I am furious. That is alot of money for a family on vacation to have missing. Could you please resolve this with the man at the front desk. This never should have happened and I am unbelievable upset and beginning to think there is some dishhonesty going on.

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  2. I totally understand the frustrations of anonymous writer Sept 1, 2013. I have a similar situation I am still trying to get resolved since June 2013. I was charged $113.00 which I shouldn't have been charged. I thought it had been resolved before I left from my stay. A manager on 2 occasions was suppose to be taking care of it and instead charged my card an ADDITIONAL $365.00!!!!!This also occurred at a Springhill suites airport location. Errors do sometimes occur, but because it has taken so much effort to resolve, like the last writer I am also beginning to think something dishonest is going on.

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  3. I can't say enough great things about the staff at the Springhill Suites at the Forest Park location in Cincinnati. My mom has not been well and the Springhill Suites has been my home away from home, while caring for her, the past eight months.
    Matthew has gone out of his way every single time I have been there to inquire about her and to make sure that I have everything I need while I am there. Marie and Zander have also been so very helpful and so very kind during my stays.

    I have been very fortunate to have stayed at many five star hotels during my travels over the years. But I must say, that the staff that you have at the Springhill Suites at your Forest Park location have been the kindest I have ever encountered. Thank you for having such great individuals taking care of us while we are away from home!!

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  4. My mother works for the springhill marriott, and i have to say that she does a great job there. But the new supervisor in charge has been a real pain with her and the others that works under him. I think that everyone one should be treated fairly and stop being so selective about a person. Treat the employee with respect and not like a slave. Because in the end they are the ones doing the job to make the supervisor look good.

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  5. On the night of Monday the 9th 2014, my family and I stayed at one of your properties in NY LGA area, the springhill suites 112-15 Northern Boulevard Corona New York 11368 . There was a young lady who called her self Sandra, a manager of the property. That night I was having a late dinner with my family in the lobby area while the young lady was bar tending. Sandra happened to be extremely loud and vulgar. After approaching her I noticed that she was also consuming alcohol with a few gentlemen that evening and her vocabulary was highly unprofessional. She was using profanity through out her conversation with the fellow guest and drinking. Sandra made our evening and stay at the spring hill very unpleasant and after careful consideration and being a Marriot Reward member, my family, friends and myself will no longer be conducting any more businesses with ant marriot property. I will spread the word about this unprofessional behavior and will make sure that this gets to the highest level of your company and dealt with.


    Thomas

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  6. I was charged $100 because a maid "determined the room smelled of smoke" when no one smoked in the room or even smokes at all. I will not stay at SpringHill again.

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    Replies
    1. That happened at the Modesto ca SpringHill to me also. It was a good price until an extra $ 100 was added to my card.

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  7. We went to the Cleveland area on March 20 and 21 for a weekend vacation with our son and grandson. We asked our AAA agent to book the Homewood Suites in Solon OH. She informed us that they did not have a hot tub which was the reason I was going. I wanted to make use of the hot tub and pool while the guy saw the sights. She said there was a nearby Springhill Suites that had a hot tub and booked us there. We liked the hotel and the staff who were friendly. Almost immediately I went down to the hot tub and only immersed myself for a few minutes as it seemed quite hot. I sat on the side with my legs and feet in front of the jets but again could only tolerate the heat for a few minutes. My legs especially were burning so I got in the pool to cool down. It didn't take long before blisters started to appear on my legs. I looked like I had a sunburn all over my body and I had small burns on my arms. I reported this to the front desk and they said it was probably a sensitivity issue. When we left on Sunday, I again brought this up to the front desk and the manager Pam took pictures and a report.I have heard nothing from Springhill Suites and really feel slighted. My legs are now scarring and my vacation was ruined. I would think I would have heard something.

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  8. I stayed in your Arlington, Texas location May 1st paying months in advance via credit card for a good rate of 118 dollars and change. I get home from my trip and see that a ten dollar charge was charged to my credit card should we leave with out paying for incidentals which we were told there were none at check out. I called the hotel in Arlington directly and they said the charge should drop off in about ten days. Ten days ........ the charge should have never been charged to my account in the first place! I was told I might want to contact my credit card company to assure the charge drops off. Damn right I will. So let me get this right. I need to spend time to make sure a charge that Springhill Suites illegally charged to my account drops off in ten days. I have been through the same scenario with Wingate, Hyatt Place and others in the past. This is a scam by hotel chains that is ran everyday. Its to their advantage because if the customer doesn't do the leg work to get the charge removed the chain makes an ten extra bucks on your stay. They purposely hope you won't follow through. Here is an idea. If there are no incidentals then don't scam the honest customers which don't try to run off without paying. Anytime a hotel does this we do finally get the charge removed and just do not stay with that hotel chain again. Its the only way justice is served. One hotel chain that HAS NEVER scammed us with this sort of thing is IHG (Holiday Inn, Crown Plaza, etc.). And IHG 's points do not expire like other chains!

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  9. I Had a fantastic time with springhill suites flagstaff...it was during graduating weekend from NAU...we needed a way to transport a cake from flagstaff to Lake Havasu..Rachel Coombs was so very helpful..she found a box after many attempts to fit this special cake...she succeeded also with help from other staff..everyone was very helpful in many ways... thank you to the staff at Flagstaff & especially to Rachel Coombs...DonnaPerlman Kauai Hi

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  10. This comment has been removed by the author.

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  11. Spring hill in corpus Christi hires their employees as independent contractors. This allows dead beat moms to not pay their child support or the proper taxes. Good job guys!

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  12. I am at the Springhill Suites Marriott 2701 Westlake Avenue, Peoria, IL. I am here for a conference and I observed after sleeping in the bed that there was debris and hair follicles and I am saying that to keep from grossing you out, in the bed the next morning. I called the front desk to report my findings and the young lady (who was very nice and professional) connected me with the so called hotel general manager who was so argumentative, unprofessional and totally defensive. I merely wanted my sheets changed but his behavior led to an argument after I asked what did he mean by saying "unfortunately there is nothing I can do" before I could tell him what would be pleasing to me to rectify this situation. I am a stickler for customer service. I wasn't seeking a refund or anything, but when a General Manager shows no compassion for the individual who is the reason he has a job and totally disrespects them makes me wonder how he became a general manager in the first place. I contacted Corporate and I told him I would do so. His response was "go ahead". After speaking with Corporate, they connected me to the General Manager and it was amazing how nice and sweet he was while Corporate was on the phone and as I explained to him, I want an apology from him for his behavior not about the inconvenience of the bed being dirty. His behavior is what took this thing to a whole other level. I will not recommend this hotel ever again, because my spirit right now is tainted.

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  13. Had a wonderful stay at the SpringHill Suites in Orlando. Everyone was so helpful and friendly. Room was large and clean. Will stay here again. Laurent one of the housekeepers always had a smile on her face and was very friendly. She always brightened my day when I would see her. Thanks for a great stay.

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  14. On October 3, 2015 I made reservations for October 29 and 30th through Expedia to stay at the Springhill Suites North in Charleston, SC to go to my grandsons graduation at the Navy Power School. At the time, preparing my car for the long trip from Louisiana to South Carolina, I found that the cost of preparations will cost way more than our fixed income will allow for both the trip and transportation. I realize that I am asking for understanding on your company's behalf to be able to cancel the reservations and be refunded but it would help my husband and I tremendously if I could get help on this. I have called the Springhill Suites North several times and left messages for the Manager, Radu Moldovan, spoken to the assistant manager to no avail. I was told that Mr. Moldovan is the only one that would be able to do anything for me. I feel that we are getting put off because no one will return my call. I was told that he would call or email me and he has done neither. My husband and I are older seniors and we would really appreciate any help and for someone to contact us. Thank you in advance for any help on this matter.

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  15. I stayed at Marriott Springhill Suites in Statesboro, Georgia December 17, 2015. My husband and I checked in they told us the rate would be 89.00 then a few minutes later stated we would need a $25.00 deposit in which we would get upon checkout. Ok 89+25=114. I received $6 one's back. They also "needed" my debit card to be "on file". Just to have "on file". went down to checkout and was don't we "did not have a deposit because it was "taxes". Haven't seen my debit card acct yet to see how they covered stealing the $25.00 cash deposit. We also asked for a wake-up call in which we did not get. My husband is an expert witness and was supposed to be in Bullock County Superior Court at 8:30am; the lack of wake-up call could have been a contempt of court charge on my husband solely due to the front desk error he could have been jailed, then we would have sued Springhill Suites for inconvenience and income lost for how ever long he would have been jailed. The morning front desk clerk really didn't care about the implications they could cause guest of the hotel. Let me recap; first we had no wake-up call second we find out out deposit was stolen by one of the two night clerks. We not that stupid you don't pay in full by cash, then pay the deposit which was asked for well after the transaction was completed in cash, and by check out the deposit suddenly becomes $25.00 work of taxes which we though were paid in the bill paid in full at check-in. I have been staying at Marriott Hotels since 1994 and have never had this occur.

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  16. I had prepaid my room and when I got to the location in Houston, they did not have the room saved for me.. They gave us another room and said they would give us a discount and they charged more than they had told us. I have stayed here 3 times and my last time. This hotel needs help. I also contacted them and they said someone would call me back but no one has it/s been 3 weeks.

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  17. Stay as far away Marriott as you can. If you are not sure, check out their corporate rating with the Better Business Bureau in Bethesda MD. Their rating is an "F". They don't care about customer service, as you will see when you read all of the problems they don't address. I will never stay at a Marriott again. The comments here are the same at the BBB. I am amazed they don't care about the consumer and their concerns. Too bad, they just lost another customer.

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  18. I stayed at your hotel from 3 June and checked out Monday 6th of June..my card was charged 420.72..and then 45.00 dollar then 90 dollars. I called to ask why I was charged these amounts..I called three times and each time I called the clerk would say can I tell them what this is about..I told the clerk and she then sent me to voice mail...my card this made me go over my limit..noone as of yet has contacted me..I trief to get this resolved but it doesn't seem to have any success..I am calling the BBB to let them know about this HOTEL..

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  19. I forgot to let you know what city and state..Kansas city, KS..Overland Park..

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  20. Ur management really sucks and the way they treat their employees is awful ya need to do better be for u have a law suite I've seen and heard comment's that's not suitable for a work environment Ive heard conversation a guest shouldn't even hear and the gm seems like he doesn't seem to care I will never AND I MEAN NEVER VISIT SPRINGHILL SUITES DOWNTOWN BIRMINGHAM AGAIN..... I VISIT THERE BOUT 3 TIMES A WEEK AND FOUND OUT THE HOUSEKEEPERS THAT WERE KEEPING ME COMING ALWAYS SMILING AND GREETING ME WITH GREAT CUSTOMER SERVICE IS NO LONGER THERE SO MY SERVICE IS NO LONGER THERE...u no longer have my service

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  21. I stayed at the location in Kissimmee Fl and me and my kids room were nice but the beds were very dirty and me and my kids ended up getting Scabies due to the poor cleanliness of the maid service. Very disappointed and filing a complaint. Very bad vacation for us.

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  22. I stayed at location in Baton Rouge,LA ( Essen Lane)...Please DO NOT book here! Worst stay, Worst customer service EVER!! Room was HOT as the Arizona dessert! Front desk manager is Rude, and very DISHONEST. Room was NOT properly cleaned. My stay lasted approx. 5 hours and I had to go book at another local hotel!NO manager on site!!

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  23. I stayed at your Napa Valley location in June 2016.It was for our company and we are a large group coming in from all over the country within about an hour.When my group of 4 arrived we were told at the time around 2:30." too early to check you in and we don't have all the confirmation numbers" I explained that they wwere going to be slammed soon..These young ladies did not car. I saw Mr Dinno Perez and explained,in 5 min he stepped in the back got info and minutes later he got us all our rooms.He was so kind and helpful.you should have more people like that working for you.Such a nice place to stay,we love staying in Napa with Springhill suites.

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  24. I had a reservation at the Prescott Arizona location on Saturday, September 24th and 25th. After driving 12 hours from Northern California I arrived at the hotel around 9:00 pm and was advised that the hotel had overbooked and that I did not have a room. The hotels in town were booked. I was then advised that they found a room for me at the Motel 6 (another 20 minute drive). If I had wanted to stay at a Motel 6 I would have booked a room at that hotel. This is unacceptable and I would like a response as tho why this practice is allowed.

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