Sheraton Corporate Office Headquarters

26 comments
Sheraton Corporate Office Headquarters
Starwood Hotels & Resorts Worldwide, Inc.
One StarPoint
Stamford, Connecticut 06902 USA
Reservations: 1-888-625-5144
Corporate Phone Number: 1-203-964-6000
Customer Service Number: 1-203-964-6000

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26 comments:

  1. Hi I need help.

    I was staying at Sheraton Princess Kaiulani Hotel in Honolulu, Hawaii starting from March 12 2014!
    On March 12, it was ok, but on March 13, .
    the people that was placed nest to my room was really loud, and
    they were banging on the warlls, laughing and making loud noises.

    As I was calling the Security, they did not come for 30 min,
    and I was told by Security Officer that that group that was noisy told them that I had threaten them. A group of half naked guys came out of the room telling me
    "What is your problem" Harrassing me.

    Your Security told me tthat they were calling the police. Which was fine with me, but I felt that I was blamed for the incident.

    So, I refused, and called 911 myself.

    I need help, since I was mistreated horrifically by Sheraton Princess Kaiulani Managers and Security, and I left for another hotel. WHere would I contact this information. Can I have your email address?

    Can you please help me?

    My email is :
    starsakurasound1@gmail.com



    I

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  2. Recently stayed at LaGuardia East Sheraton, New York city. At 200 dollars plus a night I was very disappointed. It was close to the funeral home where services for my relative were being held at. The room was small and worn out. Beds were both sunken in the middle, bathroom had rust on the shower tiles around all the fixtures. popcorn ceiling had pieces of tape and staples in it from some ones party decorations possibly and water stains. Because of the location we decided to stay through the funeral and make reservations for relatives coming in after our third day there. Three more rooms were added for an additional three days and a cheaper price was quoted that evening. Nelson told me that the 20 dollar cheaper price would also be applied to the three prior days. The next day when I went to confirm the rooms, the price had changed and the rooms could not be together as we had arranged the night before. The attitude of the manager and staff was as if they could care less. I WILL NEVER STAY AT A SHERATON AGAIN.

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  3. I was at Sheraton hotel in mar khan Ontario on December 19 and 20 I forgot My gold chain on the night table I call back the next day and they told nothing was found and that is it not investigation or nothing now my chain is gone I know somebody took it but My wonder is what type hotel is this that you forget something and there not honest to give it back I will never return to Sheraton hotel

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  4. I am at Sheraton Alexandria. My room did not have proper working heat. Keep in mind my daughter has Asthma. We were moved from the third floor to the second. New room would only heat to 69-74 (per the maintenance guys meter). He left the room around 10:45p and stated that he would inquire about another room . He also stated to me that he got off at 11pm. Consequently I never saw him again last night. I let the hot steamy shower run at times to heat the room up. Daughter woke up wheezing this am. The heat box remained on 90 all night and the vent felt like cool air. I'm NOT happy and would like to speak with someone other than the staff here. The temp this weekend is a bone chilling 20! Im looking for another warm hotel and I want my money back! Harrisp35@yahoo.com

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  5. Wei Fang
    Phone: 2152724571
    Email: fsy.kennyfun@gmail.com

    March 19, 2015

    Dear xxxx

    My family and I have been loyal customer of your hotel and have always appreciated the excellent customer service you offer. Yet a recent unpleasant experience at your hotel has shaken my belief in your ability to provide top notch customer care all the time.

    On Feb. 21, 2015 at 10 pm, we were at Sheraton Guiyang Hotel, Guizhou Province, China. When we were driving to the underground parking garage as we followed the lobby parking sign precisely, then appeared a hotel staff who pointed us to one direction. We continued driving forward to the parking lot, due to our trust in Sheraton’s service. Unexpectedly, as we drove forward our car were stuck in the height limit iron beam which the hotel just added few days ago. When said and apologized the staff that the hotel should not add this height pole. Even when the height of our car cannot pass the limit pole, the hotel parking attendant continued directing us to drive forward but not to stop. Which cause a severe damage on our Mercedes-Benz G55 vehicle roof. Later, we contacted the duty manager who informed us that this issue will be addressed and solved by the higher-level manager, and we agreed.

    However, the next day the solution we received from a senior manager of your hotel was purely outrageous and unacceptable. His reply was that they could not provide any solution and gave any help, furthermore, they declared that this incidence has no association with their hotel staff. Thus we demanded to see the monitor recording on the incident happened yesterday to attest that was the liability on your hotel staff. Nevertheless, the manager refused to do so and declared that the hotel has no liability on this incident.

    Due to our exigent business the next day, we had to leave in advance but we did not make any commitment on this issue had been resolved. Feb 25, 2015, we called the Sheraton hotel again for complaint and the reply we received was even more ridiculous and infuriating:

    1. Your hotel staff that we left after we confirmed that the responsibility on this incident was on our side. The fact is, we did not make any commitment of that sort.

    2. Your hotel staff claimed that they had seen the monitor video recording and it was not their fault at all. The fact is we, as the customers and victims, were refused to see the video recording.

    3.Your hotel staff claimed that they had already resolved this incidence with us when we were at the hotel. The fact is we did not make any promises that this incident is resolved with your hotel avoiding the liability in such despicable manner.

    As a world top-notch hotel with such unbearable service, Sheraton did not only disappoint us but shocked us at the same time. We deeply regret that we had stayed in your hotel and “enjoyed” your five star service: We are tremendously angry your hotel staff shirk their liability. And it causes that this incident has not proposed with a reasonable solution yet. Thus we request the headquarters of Sheraton Hotel give us a responsible solution

    Sincerely

    ReplyDelete
  6. Wei Fang
    Phone: 2152724571
    Email: fsy.kennyfun@gmail.com

    March 19, 2015

    Dear xxxx

    My family and I have been loyal customer of your hotel and have always appreciated the excellent customer service you offer. Yet a recent unpleasant experience at your hotel has shaken my belief in your ability to provide top notch customer care all the time.

    On Feb. 21, 2015 at 10 pm, we were at Sheraton Guiyang Hotel, Guizhou Province, China. When we were driving to the underground parking garage as we followed the lobby parking sign precisely, then appeared a hotel staff who pointed us to one direction. We continued driving forward to the parking lot, due to our trust in Sheraton’s service. Unexpectedly, as we drove forward our car were stuck in the height limit iron beam which the hotel just added few days ago. When said and apologized the staff that the hotel should not add this height pole. Even when the height of our car cannot pass the limit pole, the hotel parking attendant continued directing us to drive forward but not to stop. Which cause a severe damage on our Mercedes-Benz G55 vehicle roof. Later, we contacted the duty manager who informed us that this issue will be addressed and solved by the higher-level manager, and we agreed.

    However, the next day the solution we received from a senior manager of your hotel was purely outrageous and unacceptable. His reply was that they could not provide any solution and gave any help, furthermore, they declared that this incidence has no association with their hotel staff. Thus we demanded to see the monitor recording on the incident happened yesterday to attest that was the liability on your hotel staff. Nevertheless, the manager refused to do so and declared that the hotel has no liability on this incident.

    Due to our exigent business the next day, we had to leave in advance but we did not make any commitment on this issue had been resolved. Feb 25, 2015, we called the Sheraton hotel again for complaint and the reply we received was even more ridiculous and infuriating:

    1. Your hotel staff that we left after we confirmed that the responsibility on this incident was on our side. The fact is, we did not make any commitment of that sort.

    2. Your hotel staff claimed that they had seen the monitor video recording and it was not their fault at all. The fact is we, as the customers and victims, were refused to see the video recording.

    3.Your hotel staff claimed that they had already resolved this incidence with us when we were at the hotel. The fact is we did not make any promises that this incident is resolved with your hotel avoiding the liability in such despicable manner.

    As a world top-notch hotel with such unbearable service, Sheraton did not only disappoint us but shocked us at the same time. We deeply regret that we had stayed in your hotel and “enjoyed” your five star service: We are tremendously angry your hotel staff shirk their liability. And it causes that this incident has not proposed with a reasonable solution yet. Thus we request the headquarters of Sheraton Hotel give us a responsible solution

    Sincerely

    ReplyDelete
  7. Arlene Francis arefcar@gmail.comApril 29, 2015 at 1:45 PM

    I was staying at the Sheraton in Virginia Beach,. Va and left a pair of snake sandals there.... I immediately called upon arrival home and was told they were not found YET--- if the room was cleaned they were found due to the fact that I left them right in the walkway - I have called the hotel many many times and have not received a call back --- this is unacceptable and I am very displeased and want to receive my sandals back or money to buy a new pair - unless the room is sitting untended to for 5 days my shoes were found - I will never stay at your establishment again --- I travel quite often and have left items behind and always not only received a call back but also the items!!!!!!!!!!!!!!!!!!.

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  8. I too had a bad and truly awful experience with Shereton in Pittsburgh, Pa and it was horrible. I fell down two steps that looked like one and the staff did nothing to help. I fell onto a marble floor and broke my right elbow, my right wrist and my nose and severely bruised my left thumb pad. I was in splints on both hands and my right arm for 6 weeks and my newphew in law had to have their person at the front entry call 911 to an ambulance. Stephanie at the front desk said she did not do anything because my family was there??? and My eldest daughter was with me when she said this and that she would comp all the rooms we had (3). Well, she did not, She partically comped the room my husband and were in and not the other two rooms and several months later another bill for $25 showed up on our cc statement from them. The rooms were about 225 a night and we were there for newphews/godsons wedding and my husband and I missed the reception and we drove from Maryland. I am appalled at the lack of concern from the Sheraton and the lackadasical attititude over this and apparantely I was not the only one who has fallen there. Some lady had her front teeth broken. My medical bills totaled somewhere close to $4000 because of all the breaks and different drs and tests. I will NEVER go to another sheraton again no matter the occassion or where it is. My husbands best friends daughter got married and had her reception here that the Sheraton in Towson, MD and I refused to go. The corporate could care less the local could care less. No customer service......

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  9. I am currently trying to obtain a receipt copy for a hotel stay under a business expense. No one calls me back, emails are read but no one has replied. This was at two different locations in Kansas City (Four Points). Poor customer relations on Sheratons end. I have never encountered this before with other companies. At least have the courtesy to reply!!!!

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  10. Four Points by Sheraton Sacramento Airport

    4900 Duckhorn Drive, Sacramento, CA 95834,

    I will never stay there again and I go to Sacramento to visit family in CA a few times a year but will not waste my money here.
    I had my parents (90 and 93) spend the night before flying to Michigan, I was appalled to find out that the continental breakfast cost them $10 each. REALLY I have stayed there before and was not charged. Plus they said nothing about a charge when they checked in.
    Three weeks later on my return I stayed at the same place, same type room, same weekday and was charged $50 more for the same room. When I asked the young man why he said "I needed to search the internet for the cheapest deal". Again REALLY the 2nd time I used there web site and it cost me more. I am not a computer guru and thought that going to the hotels own web site would be cheaper WRONG. The LAST time I stayed it cost me $196, REALLY for a room close to a noisy airport that charges there patrons $10 for a stale sweet roll, NEVER again.
    This place is a JOKE......
    Diane from MI

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  11. My boyfriend and I were moving and made a reservation to stay at the Sheraton in Beltsville MD July 4th as we could not move into our new place until July 6th. . When we arrived before check in at 1pm and we were told no rooms were clean because they were sold out the night before and were told to come back in an hour. We went out to kill some time and arrived at 2pm. We had the most dismissive uncooperative front desk women who wouldn't even check to see if a room was available. As we waited in the lobby another woman came in, made a reservation and got her room key right then. .but no rooms were clean? I asked to speak with a manager, whose name is Blessing and he handled the situation and got us in a room and apologized for their behavior.
    The next day I came out my room around 5pm to get something out of the car. Didn't realize they had to re-scan my room key so I didn't bring my license. One of the front desk women from the day before treated me like a common criminal about rescanning the room key!!!!! I told her I just ran out to get something from the car thus didnt bring my license, she asked what room I was in, then the address the reservation was made in, I charged the room on MY credit card and I gave her that address-- I do know my credit card billing address. . she said it was incorect. Although it's the same address on my confirmation from the hotel reservation email. Then she said she had to ESCORT me to my room to check my ID!!! I will never stay at Sheraton again I am so upset about how I was treated. I will call headquarters tomorrow and write them a letter if need be, but if your job is customer service do your job. We were not rude or unpleasant, both my boyfriend and I are laid back easy-going people all this was so unnecessary!!!

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  12. I paid $562.00 for a stay at the Sheraton Suites in Houston, Texas on 2400 West Loop South from July 1-5, thinking that I was going to be at a 5 star hotel as advertised. What a sham! This hotel is not a 5 star! Besides finding out that self parking at the hotel garage was $19.00/night, I was outraged that my car was broken into in the garage there and items were stolen and car truck lock ruined! Twice my room had not been visited by housekeeping by 5:oo P.M. making it necessary for me to call front desk asking for service. There were two nights that hoodlums were allowed to run and act like savage animals in halls and around the pool area. That is a 5 star hotel? Nope! I work in the medical profession and Houston being a hub of medical research, it is often visited by myself and my partners but I will never use Sheraton again and have already begun the process of sharing this very terrible hotel experience to all of my partners , in fact, I do not miss an oppurtunity to spread my horror story as I think word of mouth is the best way to handle this. I did speak to the manager at the desk upon discovery of the car break in and theft but was met with a non chalant attitude. No! NOT a 5 star hotel.......maybe a one or two star the very best.

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  13. I stayed at the Sheraton Clayton Plaza, St Louis this past weekend. I was not impressed at all. First, the rooms' air conditioning was not working, in fact it was quite warm. We told the front desk and nothing was done. The bathroom tiles are not clean. Black mold is running thru-out (room 1104). The dust under the furniture is comical. Hasn't been cleaned for quite some time. The worst part of stay was the elevators. It acutally took 37 minutes to get from the lobby to the 11th floor. The staff was beyond rude. My husband had a University of Mississippi logo on his hat and one of your staff said and I quote "You have a lot of nerve wearing that in St. Louis". I have never been scared in a hotel before. A second person said something the morning we left. We couldn't have been happier to leave. If we had had somewhere else to go we would have certainly moved to a different one. I will not recommend this hotel to anyone ever. You should seriously have someone from corporate come and check it out. Unbelievably rude staff. Truly shocked!

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  14. Got a text from my daughter, at the front door of the Sheraton Hotel Toronto on 8/1/2015 she was greeted by the Police, accusing her of some unknown altercation or disturbance, mind you she had been out all day with her friends at the Caribbean festival, she was almost falsely arrested. she is totally devastated by this experience. So to compensate, the hotel offered a one night stay in Toronto-I THINK NOT!!! or 10,000 points for a one night stay at any Sheraton, really. For almost being falsely arrested in a foreign country, her stay should have been free. Black People do not stay here, they think we all look alike.

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    Replies
    1. Sheraton contact me: jagrex@verizon.net
      Earl G.

      Delete
  15. We stayed at the Sheraton Hotel in Greensboro, North Carolina . The morning front desk manager Candice was rude, obnoxious and disrespectful towards our problem. The night clerk told us one price, when we check-in. We received our bill the next morning the amount had increase tremendously. As we spoke with a front desk clerk, Candice rudely interrupted our conversation, didn't introduce herself and proceeded to take control of the conversation. After I explain to her the problem, she stated that Sheraton couldn't refund the difference and begin to interrogated me as if I was a criminal. Her behavior was atrocious and not what I would expect from a manager of the Sheraton family of employees. Watch Out !!! Keep Pass the Sheraton in Greensboro, North Carolina.

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  16. I stayed at the Four Points Sheraton in Fort Walton Beach, Florida on August 22nd and checked out the 23rd. I left my bluetooth speaker behind the TV, so I called to request it back. I was told by several people it could not be found. I have my friends video of the room showing it exactly behind the TV where I told them to look. No one booked the room after we checked out, so I know house keeping had to have taken it. I am still being told they don't have it and can't find it. It was a gift from my late mother and I want it back. Can someone help me please? It appears that dishonesty has become a way of life. What a shame when Americans can't help each other.

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  17. I contacted the Sheraton hotel in Langhorne Pa to try and renew my gym membership and was told they are no longer accepting outside members. I think this is riduculious I know people that have been going to this gym for over 20 years. I will not be using any of the facilties at any Sheraton ever again.

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  18. WHY IS IT SO DIFFICULT TO GET SHERATONS EMAIL ADDRESS?

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  19. I have sent the feedback below to the GENERAL MANAGER of the Sheraton Denver Downtown Hotel three times with no response:

    To whom it may concern:
    Upon checkout on 9-14-15 I was given your contact information to express a concern while staying at the Sheraton Denver Downtown Hotel.
    Dan at openroaddan@gmail.com

    My fiancé, who is a respected Real Estate Agent in her area, booked and payed for three rooms, One for us and two for her very best clients she was entertaining with a Friday night concert, Golf at the Sanctuary Golf Course and a Denver Broncos game. The confirmation numbers for each room are: 521533099, 511533099 and 691533117. Jill paid for all three rooms for all nights and each couple left a credit card for incidental charges.

    Minor concerns from each couple were the quality of the cleaning each day which the housekeepers seemed to focus on making the beds and little to no concentration was given to cleaning the bathrooms. Specific to our own room the dirty towels were left by the door one day and by the desk another day.

    The obvious major concern and the reason for this correspondence is the issue you are aware of given the Voicemail I received late Sunday Night after returning from the Bronco;s football game. After returning from breakfast Sunday morning each couple retired to their own rooms to get ready for the game only to find the toilets were blowing air straight out of the toilet onto her clients and none of us could shower. I reported my room to your front desk only to be told others in the Hotel were experiencing the same issue and he would send an engineer to my room, which no one ever came to our room which did not surprise me as I was sure it was an issue with more than my room. This is very frustrating as I personally was wearing a cream Harley Davidson shirt that was soiled and ruined by the black liquid coming from the toilet and one of her other clients ruined a pair of pants she was wearing when she tried to flush the toilet all of which Jill is replacing out of her pocket.

    I am requesting a full refund of the $1356.48 booked and paid for through Priceline as she paid for the three rooms. There was also an apparent oversight of a Room Service charge Jill was emailed after we returned home for $66.55 charged to room 1018 which was our room. This may have been a charge by one of the other rooms but they left their own cards and clearly your organization either charged it inadvertently or to a wrong room number.

    As a side note I proposed to my now fiancé (Jill Bailey) at the end of the Bronco's Game which was almost ruined by her stress of the experience that day of her and her clients and friends regarding the toilet situation and none of us being able to shower.

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  20. Sheraton Old San Juan Hotel, San Juan is a TERRIBLE hotel ! Poorly run and staffed ! Book elsewhere and save yourself the headaches !

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  21. Staying at the Sheraton in Raleigh NC and the rooms are the worst. The headboards are peeling and my toilet had someone else's urine on it when I checked in. And this was all in the 2nd room that they assigned me. The first room, the toilet seat was cracked and the bathtub had black dirt that I guess can no longer be removed and the headboards on the beds there were worse.

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  22. Bad customer service

    This was in January and no one has contacted me.

    After driving 9 hours from Tennessee nonstop arrived at your hotel, I checked in, went to my room and decided to order room service. The number that was given no one answered. So I went downstairs and outside to the valet desk (no one was at the desk). I asked the a guy at the valet station if there was anywhere that I could call that would delivered to the hotel or any place close that I could walk to get something to eat. I explained to him about room service and that I tried calling the number multiple times and no one would answer. So the (another employee who was doing valet parking came up)gave me the names of a few places, I asked for the number and they suggested that I ask the front desk, because they didn't know the number. So I waited in line, both of the front desk attendants were serving customers (I waited in line with a tall light skinned guy his name started with the letter T, I remember this because he was talking to a lady about him just graduated from USC and that he's a Gamecock and that she was looking at that school )After he served her it was my turn. I stepped up and asked do you happen to have the number for beezers? He pulled open the drawer not all the way just a little and peers into it enough that I can see that there were menus in it. He did not take them out of the drawer to look at them, he looks back at me and goes give me a minute I need to serve these customers. (All I could think about was the nine hour non-stop drive and that I hadn't eaten since 4:30a.m.So at this point I was very angry and disappointed. )He walked away and look behind me and ask the lady behind me ma'am can I help you, she tells him I just wanted to get my bag so a key is passed from either him to the lady behind me or the lady behind me to him for her to do or get a bag or whatever it was she was getting. Now I'm furious so I go upstairs to calm down, after all that then it became little things. I sat on the bed to cut on the TV, the remote won't work because the batteries fell out. The remote didn't even have a backing on it then some other little things. I have never been treated this way when ever i visit and always loved staying at the Sheraton Hotel when I will come to Colombia, but this time it made me want to go downstairs and cancel my hotel reservations for the rest of this weekend. The only reason why I didn't is because, the events that I needed to go to. Other hotels were either full or too far from where I needed to be and that is the only reason why I did not cancel.


    d.lincoln365@yahoo.com
    Room 609

    ReplyDelete
  23. I am staying at the Sheraton Gateway, 1900 Sullivan Rd., College Park, Georgia, 30337. I have 2 beds in my room and when I pulled back the blanket on the one bed there was a disgusting looking crust. Not sure what it is, but my guess would be mucus or maybe semen. Not sleeping in that bed! Can't get the picture to download, or I'd send it to you! Might just go ahead and post it online!
    ingrahamcr@hotmail.com

    ReplyDelete
  24. To Whom it may concern:
    Below is a copy of my review on trip advisor. I thought I should also complain directly to Sheraton and let you know your name and reputation has been tarnished. I will never stay at a Sheraton location again, ever.
    “Don't be fooled!”
    1 star
    I will probably never get to maui again thanks only to the Sheraton experience. At the most and i mean most, this hotel is a 3 star hotel. No where near a 4 Star property.
    We have traveled the world and I do know hotels. Mold in the shower and bathrooms...unacceptable. This trip was just plain awful and don't even opt for the Club Level, it's a joke and you wont be able to sit in peace and choke on the substandard food. I've had better at Residence Inn or Holiday Inn. Man, it's just so bad...save yourself a lot of headache and money, book elsewhere...

    Stayed April 2016, traveled as a couple
    1 stars
    Value
    1 stars
    Cleanliness
    1 stars
    Service

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  25. On Friday night April 15th, 2016 I checked into this Sheraton on 50th St. in West Des Moines. Around 10 pm I decided to go up to the bar and have dinner at their bar. The bar area had a nice vibe to it and seemed like a really nice place to have a late night meal. First off I sat at the bar for 15 minutes before I was even greeted by their bartender. After I finally got his attention I ordered a sparkling water and went ahead and put in an order for the meatloaf for my dinner. After another 20 minutes I had still not received my beverage and all during this time, the employee proceeded to fill about 30 OTHER DRINKS right in front of me while constantly making eye contact with me almost to the point of starring. I have worked in the restaurant industry for 6 years, so I completely understand having to wait when the place is busy. The bar was not even close to being busy. Again this around 9:30-10 pm. After 2 or 3 attempts I finally was able to get this punks attention and told him politely that I would just take a coke instead and that he didn't have to worry about getting the sparkling water I had ordered some 20 minutes earlier. Again another 12-15 minutes has gone by and I had still not received a beverage. So again I tried several times to get his attention and told him to go ahead forgot about the drink and to cancel my dinner order which still had not come either. I left the bar and went to my car and drove to the nearest gas station to get something to drink. When I returned to the hotel I walked by the front desk on the way to my room and was approached by the bartender. He was very rude and sarcastic with me and was complaining about how he was going to have to pay for the dinner and drink that I never received. I replied and told him that he was doing what he did on purpose and wanted to make it known that he was going to fill everyone else's drinks before he was going to get mine. Again I'm not talking about people who had been waiting along time to get their drink. I am talking about people who would walk up 10 minutes after I ordered my drink while the bartender was standing and doing nothing. There is absolutely no doubt in my mind that this kid was purposely ignoring my drink order and had no intention of getting anything I order in a timely manner. After exchanging a few words with the bartender near the front desk and trying to defend myself, I was threatened by a local police officer who I guess was just at the hotel for security. He threatened to kick me out of the hotel and told me that if I wanted to stay at this hotel that I needed to "shut up and go up to my room NOW. I returned to my room without saying anything else. I was treated like a second class citizen at what is supposed to be a first class hotel. When I go to a hotel I do not go to start trouble or get into petty conflicts with rude bartenders. I am there simply to have a nice, clean room for the night. I was treated like a second class citizen and a trouble maker and was threatened to be removed from the hotel for simply defending myself from this punk kid. I paid pretty good money to stay at this hotel and was shown absolutely no respect by their restaurant staff and the police officer there on duty. I wouldn't be caught dead in a Sheraton hotel ever again, in fact I am embarrassed for this establishment and its management. I would absolutely stay away from this hotel.

    ReplyDelete

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