Sheraton Corporate Office Headquarters

50 comments
Sheraton Corporate Office Headquarters
Starwood Hotels & Resorts Worldwide, Inc.
One StarPoint
Stamford, Connecticut 06902 USA
Reservations: 1-888-625-5144
Corporate Phone Number: 1-203-964-6000
Customer Service Number: 1-203-964-6000

SHARE:
Next PostNewer Post Previous PostOlder Post Home

50 comments:

  1. Hi I need help.

    I was staying at Sheraton Princess Kaiulani Hotel in Honolulu, Hawaii starting from March 12 2014!
    On March 12, it was ok, but on March 13, .
    the people that was placed nest to my room was really loud, and
    they were banging on the warlls, laughing and making loud noises.

    As I was calling the Security, they did not come for 30 min,
    and I was told by Security Officer that that group that was noisy told them that I had threaten them. A group of half naked guys came out of the room telling me
    "What is your problem" Harrassing me.

    Your Security told me tthat they were calling the police. Which was fine with me, but I felt that I was blamed for the incident.

    So, I refused, and called 911 myself.

    I need help, since I was mistreated horrifically by Sheraton Princess Kaiulani Managers and Security, and I left for another hotel. WHere would I contact this information. Can I have your email address?

    Can you please help me?

    My email is :
    [email protected]



    I

    ReplyDelete
  2. Recently stayed at LaGuardia East Sheraton, New York city. At 200 dollars plus a night I was very disappointed. It was close to the funeral home where services for my relative were being held at. The room was small and worn out. Beds were both sunken in the middle, bathroom had rust on the shower tiles around all the fixtures. popcorn ceiling had pieces of tape and staples in it from some ones party decorations possibly and water stains. Because of the location we decided to stay through the funeral and make reservations for relatives coming in after our third day there. Three more rooms were added for an additional three days and a cheaper price was quoted that evening. Nelson told me that the 20 dollar cheaper price would also be applied to the three prior days. The next day when I went to confirm the rooms, the price had changed and the rooms could not be together as we had arranged the night before. The attitude of the manager and staff was as if they could care less. I WILL NEVER STAY AT A SHERATON AGAIN.

    ReplyDelete
  3. I was at Sheraton hotel in mar khan Ontario on December 19 and 20 I forgot My gold chain on the night table I call back the next day and they told nothing was found and that is it not investigation or nothing now my chain is gone I know somebody took it but My wonder is what type hotel is this that you forget something and there not honest to give it back I will never return to Sheraton hotel

    ReplyDelete
  4. I am at Sheraton Alexandria. My room did not have proper working heat. Keep in mind my daughter has Asthma. We were moved from the third floor to the second. New room would only heat to 69-74 (per the maintenance guys meter). He left the room around 10:45p and stated that he would inquire about another room . He also stated to me that he got off at 11pm. Consequently I never saw him again last night. I let the hot steamy shower run at times to heat the room up. Daughter woke up wheezing this am. The heat box remained on 90 all night and the vent felt like cool air. I'm NOT happy and would like to speak with someone other than the staff here. The temp this weekend is a bone chilling 20! Im looking for another warm hotel and I want my money back! [email protected]

    ReplyDelete
  5. Wei Fang
    Phone: 2152724571
    Email: [email protected]

    March 19, 2015

    Dear xxxx

    My family and I have been loyal customer of your hotel and have always appreciated the excellent customer service you offer. Yet a recent unpleasant experience at your hotel has shaken my belief in your ability to provide top notch customer care all the time.

    On Feb. 21, 2015 at 10 pm, we were at Sheraton Guiyang Hotel, Guizhou Province, China. When we were driving to the underground parking garage as we followed the lobby parking sign precisely, then appeared a hotel staff who pointed us to one direction. We continued driving forward to the parking lot, due to our trust in Sheraton’s service. Unexpectedly, as we drove forward our car were stuck in the height limit iron beam which the hotel just added few days ago. When said and apologized the staff that the hotel should not add this height pole. Even when the height of our car cannot pass the limit pole, the hotel parking attendant continued directing us to drive forward but not to stop. Which cause a severe damage on our Mercedes-Benz G55 vehicle roof. Later, we contacted the duty manager who informed us that this issue will be addressed and solved by the higher-level manager, and we agreed.

    However, the next day the solution we received from a senior manager of your hotel was purely outrageous and unacceptable. His reply was that they could not provide any solution and gave any help, furthermore, they declared that this incidence has no association with their hotel staff. Thus we demanded to see the monitor recording on the incident happened yesterday to attest that was the liability on your hotel staff. Nevertheless, the manager refused to do so and declared that the hotel has no liability on this incident.

    Due to our exigent business the next day, we had to leave in advance but we did not make any commitment on this issue had been resolved. Feb 25, 2015, we called the Sheraton hotel again for complaint and the reply we received was even more ridiculous and infuriating:

    1. Your hotel staff that we left after we confirmed that the responsibility on this incident was on our side. The fact is, we did not make any commitment of that sort.

    2. Your hotel staff claimed that they had seen the monitor video recording and it was not their fault at all. The fact is we, as the customers and victims, were refused to see the video recording.

    3.Your hotel staff claimed that they had already resolved this incidence with us when we were at the hotel. The fact is we did not make any promises that this incident is resolved with your hotel avoiding the liability in such despicable manner.

    As a world top-notch hotel with such unbearable service, Sheraton did not only disappoint us but shocked us at the same time. We deeply regret that we had stayed in your hotel and “enjoyed” your five star service: We are tremendously angry your hotel staff shirk their liability. And it causes that this incident has not proposed with a reasonable solution yet. Thus we request the headquarters of Sheraton Hotel give us a responsible solution

    Sincerely

    ReplyDelete
  6. Wei Fang
    Phone: 2152724571
    Email: [email protected]

    March 19, 2015

    Dear xxxx

    My family and I have been loyal customer of your hotel and have always appreciated the excellent customer service you offer. Yet a recent unpleasant experience at your hotel has shaken my belief in your ability to provide top notch customer care all the time.

    On Feb. 21, 2015 at 10 pm, we were at Sheraton Guiyang Hotel, Guizhou Province, China. When we were driving to the underground parking garage as we followed the lobby parking sign precisely, then appeared a hotel staff who pointed us to one direction. We continued driving forward to the parking lot, due to our trust in Sheraton’s service. Unexpectedly, as we drove forward our car were stuck in the height limit iron beam which the hotel just added few days ago. When said and apologized the staff that the hotel should not add this height pole. Even when the height of our car cannot pass the limit pole, the hotel parking attendant continued directing us to drive forward but not to stop. Which cause a severe damage on our Mercedes-Benz G55 vehicle roof. Later, we contacted the duty manager who informed us that this issue will be addressed and solved by the higher-level manager, and we agreed.

    However, the next day the solution we received from a senior manager of your hotel was purely outrageous and unacceptable. His reply was that they could not provide any solution and gave any help, furthermore, they declared that this incidence has no association with their hotel staff. Thus we demanded to see the monitor recording on the incident happened yesterday to attest that was the liability on your hotel staff. Nevertheless, the manager refused to do so and declared that the hotel has no liability on this incident.

    Due to our exigent business the next day, we had to leave in advance but we did not make any commitment on this issue had been resolved. Feb 25, 2015, we called the Sheraton hotel again for complaint and the reply we received was even more ridiculous and infuriating:

    1. Your hotel staff that we left after we confirmed that the responsibility on this incident was on our side. The fact is, we did not make any commitment of that sort.

    2. Your hotel staff claimed that they had seen the monitor video recording and it was not their fault at all. The fact is we, as the customers and victims, were refused to see the video recording.

    3.Your hotel staff claimed that they had already resolved this incidence with us when we were at the hotel. The fact is we did not make any promises that this incident is resolved with your hotel avoiding the liability in such despicable manner.

    As a world top-notch hotel with such unbearable service, Sheraton did not only disappoint us but shocked us at the same time. We deeply regret that we had stayed in your hotel and “enjoyed” your five star service: We are tremendously angry your hotel staff shirk their liability. And it causes that this incident has not proposed with a reasonable solution yet. Thus we request the headquarters of Sheraton Hotel give us a responsible solution

    Sincerely

    ReplyDelete
  7. I was staying at the Sheraton in Virginia Beach,. Va and left a pair of snake sandals there.... I immediately called upon arrival home and was told they were not found YET--- if the room was cleaned they were found due to the fact that I left them right in the walkway - I have called the hotel many many times and have not received a call back --- this is unacceptable and I am very displeased and want to receive my sandals back or money to buy a new pair - unless the room is sitting untended to for 5 days my shoes were found - I will never stay at your establishment again --- I travel quite often and have left items behind and always not only received a call back but also the items!!!!!!!!!!!!!!!!!!.

    ReplyDelete
  8. I too had a bad and truly awful experience with Shereton in Pittsburgh, Pa and it was horrible. I fell down two steps that looked like one and the staff did nothing to help. I fell onto a marble floor and broke my right elbow, my right wrist and my nose and severely bruised my left thumb pad. I was in splints on both hands and my right arm for 6 weeks and my newphew in law had to have their person at the front entry call 911 to an ambulance. Stephanie at the front desk said she did not do anything because my family was there??? and My eldest daughter was with me when she said this and that she would comp all the rooms we had (3). Well, she did not, She partically comped the room my husband and were in and not the other two rooms and several months later another bill for $25 showed up on our cc statement from them. The rooms were about 225 a night and we were there for newphews/godsons wedding and my husband and I missed the reception and we drove from Maryland. I am appalled at the lack of concern from the Sheraton and the lackadasical attititude over this and apparantely I was not the only one who has fallen there. Some lady had her front teeth broken. My medical bills totaled somewhere close to $4000 because of all the breaks and different drs and tests. I will NEVER go to another sheraton again no matter the occassion or where it is. My husbands best friends daughter got married and had her reception here that the Sheraton in Towson, MD and I refused to go. The corporate could care less the local could care less. No customer service......

    ReplyDelete
  9. I am currently trying to obtain a receipt copy for a hotel stay under a business expense. No one calls me back, emails are read but no one has replied. This was at two different locations in Kansas City (Four Points). Poor customer relations on Sheratons end. I have never encountered this before with other companies. At least have the courtesy to reply!!!!

    ReplyDelete
  10. Four Points by Sheraton Sacramento Airport

    4900 Duckhorn Drive, Sacramento, CA 95834,

    I will never stay there again and I go to Sacramento to visit family in CA a few times a year but will not waste my money here.
    I had my parents (90 and 93) spend the night before flying to Michigan, I was appalled to find out that the continental breakfast cost them $10 each. REALLY I have stayed there before and was not charged. Plus they said nothing about a charge when they checked in.
    Three weeks later on my return I stayed at the same place, same type room, same weekday and was charged $50 more for the same room. When I asked the young man why he said "I needed to search the internet for the cheapest deal". Again REALLY the 2nd time I used there web site and it cost me more. I am not a computer guru and thought that going to the hotels own web site would be cheaper WRONG. The LAST time I stayed it cost me $196, REALLY for a room close to a noisy airport that charges there patrons $10 for a stale sweet roll, NEVER again.
    This place is a JOKE......
    Diane from MI

    ReplyDelete
  11. Crystal WilsonJuly 5, 2015 at 5:54 PM

    My boyfriend and I were moving and made a reservation to stay at the Sheraton in Beltsville MD July 4th as we could not move into our new place until July 6th. . When we arrived before check in at 1pm and we were told no rooms were clean because they were sold out the night before and were told to come back in an hour. We went out to kill some time and arrived at 2pm. We had the most dismissive uncooperative front desk women who wouldn't even check to see if a room was available. As we waited in the lobby another woman came in, made a reservation and got her room key right then. .but no rooms were clean? I asked to speak with a manager, whose name is Blessing and he handled the situation and got us in a room and apologized for their behavior.
    The next day I came out my room around 5pm to get something out of the car. Didn't realize they had to re-scan my room key so I didn't bring my license. One of the front desk women from the day before treated me like a common criminal about rescanning the room key!!!!! I told her I just ran out to get something from the car thus didnt bring my license, she asked what room I was in, then the address the reservation was made in, I charged the room on MY credit card and I gave her that address-- I do know my credit card billing address. . she said it was incorect. Although it's the same address on my confirmation from the hotel reservation email. Then she said she had to ESCORT me to my room to check my ID!!! I will never stay at Sheraton again I am so upset about how I was treated. I will call headquarters tomorrow and write them a letter if need be, but if your job is customer service do your job. We were not rude or unpleasant, both my boyfriend and I are laid back easy-going people all this was so unnecessary!!!

    ReplyDelete
  12. I paid $562.00 for a stay at the Sheraton Suites in Houston, Texas on 2400 West Loop South from July 1-5, thinking that I was going to be at a 5 star hotel as advertised. What a sham! This hotel is not a 5 star! Besides finding out that self parking at the hotel garage was $19.00/night, I was outraged that my car was broken into in the garage there and items were stolen and car truck lock ruined! Twice my room had not been visited by housekeeping by 5:oo P.M. making it necessary for me to call front desk asking for service. There were two nights that hoodlums were allowed to run and act like savage animals in halls and around the pool area. That is a 5 star hotel? Nope! I work in the medical profession and Houston being a hub of medical research, it is often visited by myself and my partners but I will never use Sheraton again and have already begun the process of sharing this very terrible hotel experience to all of my partners , in fact, I do not miss an oppurtunity to spread my horror story as I think word of mouth is the best way to handle this. I did speak to the manager at the desk upon discovery of the car break in and theft but was met with a non chalant attitude. No! NOT a 5 star hotel.......maybe a one or two star the very best.

    ReplyDelete
  13. I stayed at the Sheraton Clayton Plaza, St Louis this past weekend. I was not impressed at all. First, the rooms' air conditioning was not working, in fact it was quite warm. We told the front desk and nothing was done. The bathroom tiles are not clean. Black mold is running thru-out (room 1104). The dust under the furniture is comical. Hasn't been cleaned for quite some time. The worst part of stay was the elevators. It acutally took 37 minutes to get from the lobby to the 11th floor. The staff was beyond rude. My husband had a University of Mississippi logo on his hat and one of your staff said and I quote "You have a lot of nerve wearing that in St. Louis". I have never been scared in a hotel before. A second person said something the morning we left. We couldn't have been happier to leave. If we had had somewhere else to go we would have certainly moved to a different one. I will not recommend this hotel to anyone ever. You should seriously have someone from corporate come and check it out. Unbelievably rude staff. Truly shocked!

    ReplyDelete
  14. Got a text from my daughter, at the front door of the Sheraton Hotel Toronto on 8/1/2015 she was greeted by the Police, accusing her of some unknown altercation or disturbance, mind you she had been out all day with her friends at the Caribbean festival, she was almost falsely arrested. she is totally devastated by this experience. So to compensate, the hotel offered a one night stay in Toronto-I THINK NOT!!! or 10,000 points for a one night stay at any Sheraton, really. For almost being falsely arrested in a foreign country, her stay should have been free. Black People do not stay here, they think we all look alike.

    ReplyDelete
    Replies
    1. Sheraton contact me: [email protected]
      Earl G.

      Delete
  15. We stayed at the Sheraton Hotel in Greensboro, North Carolina . The morning front desk manager Candice was rude, obnoxious and disrespectful towards our problem. The night clerk told us one price, when we check-in. We received our bill the next morning the amount had increase tremendously. As we spoke with a front desk clerk, Candice rudely interrupted our conversation, didn't introduce herself and proceeded to take control of the conversation. After I explain to her the problem, she stated that Sheraton couldn't refund the difference and begin to interrogated me as if I was a criminal. Her behavior was atrocious and not what I would expect from a manager of the Sheraton family of employees. Watch Out !!! Keep Pass the Sheraton in Greensboro, North Carolina.

    ReplyDelete
  16. I stayed at the Four Points Sheraton in Fort Walton Beach, Florida on August 22nd and checked out the 23rd. I left my bluetooth speaker behind the TV, so I called to request it back. I was told by several people it could not be found. I have my friends video of the room showing it exactly behind the TV where I told them to look. No one booked the room after we checked out, so I know house keeping had to have taken it. I am still being told they don't have it and can't find it. It was a gift from my late mother and I want it back. Can someone help me please? It appears that dishonesty has become a way of life. What a shame when Americans can't help each other.

    ReplyDelete
  17. I contacted the Sheraton hotel in Langhorne Pa to try and renew my gym membership and was told they are no longer accepting outside members. I think this is riduculious I know people that have been going to this gym for over 20 years. I will not be using any of the facilties at any Sheraton ever again.

    ReplyDelete
  18. WHY IS IT SO DIFFICULT TO GET SHERATONS EMAIL ADDRESS?

    ReplyDelete
  19. I have sent the feedback below to the GENERAL MANAGER of the Sheraton Denver Downtown Hotel three times with no response:

    To whom it may concern:
    Upon checkout on 9-14-15 I was given your contact information to express a concern while staying at the Sheraton Denver Downtown Hotel.
    Dan at [email protected]

    My fiancé, who is a respected Real Estate Agent in her area, booked and payed for three rooms, One for us and two for her very best clients she was entertaining with a Friday night concert, Golf at the Sanctuary Golf Course and a Denver Broncos game. The confirmation numbers for each room are: 521533099, 511533099 and 691533117. Jill paid for all three rooms for all nights and each couple left a credit card for incidental charges.

    Minor concerns from each couple were the quality of the cleaning each day which the housekeepers seemed to focus on making the beds and little to no concentration was given to cleaning the bathrooms. Specific to our own room the dirty towels were left by the door one day and by the desk another day.

    The obvious major concern and the reason for this correspondence is the issue you are aware of given the Voicemail I received late Sunday Night after returning from the Bronco;s football game. After returning from breakfast Sunday morning each couple retired to their own rooms to get ready for the game only to find the toilets were blowing air straight out of the toilet onto her clients and none of us could shower. I reported my room to your front desk only to be told others in the Hotel were experiencing the same issue and he would send an engineer to my room, which no one ever came to our room which did not surprise me as I was sure it was an issue with more than my room. This is very frustrating as I personally was wearing a cream Harley Davidson shirt that was soiled and ruined by the black liquid coming from the toilet and one of her other clients ruined a pair of pants she was wearing when she tried to flush the toilet all of which Jill is replacing out of her pocket.

    I am requesting a full refund of the $1356.48 booked and paid for through Priceline as she paid for the three rooms. There was also an apparent oversight of a Room Service charge Jill was emailed after we returned home for $66.55 charged to room 1018 which was our room. This may have been a charge by one of the other rooms but they left their own cards and clearly your organization either charged it inadvertently or to a wrong room number.

    As a side note I proposed to my now fiancé (Jill Bailey) at the end of the Bronco's Game which was almost ruined by her stress of the experience that day of her and her clients and friends regarding the toilet situation and none of us being able to shower.

    ReplyDelete
  20. Sheraton Old San Juan Hotel, San Juan is a TERRIBLE hotel ! Poorly run and staffed ! Book elsewhere and save yourself the headaches !

    ReplyDelete
  21. Staying at the Sheraton in Raleigh NC and the rooms are the worst. The headboards are peeling and my toilet had someone else's urine on it when I checked in. And this was all in the 2nd room that they assigned me. The first room, the toilet seat was cracked and the bathtub had black dirt that I guess can no longer be removed and the headboards on the beds there were worse.

    ReplyDelete
  22. Bad customer service

    This was in January and no one has contacted me.

    After driving 9 hours from Tennessee nonstop arrived at your hotel, I checked in, went to my room and decided to order room service. The number that was given no one answered. So I went downstairs and outside to the valet desk (no one was at the desk). I asked the a guy at the valet station if there was anywhere that I could call that would delivered to the hotel or any place close that I could walk to get something to eat. I explained to him about room service and that I tried calling the number multiple times and no one would answer. So the (another employee who was doing valet parking came up)gave me the names of a few places, I asked for the number and they suggested that I ask the front desk, because they didn't know the number. So I waited in line, both of the front desk attendants were serving customers (I waited in line with a tall light skinned guy his name started with the letter T, I remember this because he was talking to a lady about him just graduated from USC and that he's a Gamecock and that she was looking at that school )After he served her it was my turn. I stepped up and asked do you happen to have the number for beezers? He pulled open the drawer not all the way just a little and peers into it enough that I can see that there were menus in it. He did not take them out of the drawer to look at them, he looks back at me and goes give me a minute I need to serve these customers. (All I could think about was the nine hour non-stop drive and that I hadn't eaten since 4:30a.m.So at this point I was very angry and disappointed. )He walked away and look behind me and ask the lady behind me ma'am can I help you, she tells him I just wanted to get my bag so a key is passed from either him to the lady behind me or the lady behind me to him for her to do or get a bag or whatever it was she was getting. Now I'm furious so I go upstairs to calm down, after all that then it became little things. I sat on the bed to cut on the TV, the remote won't work because the batteries fell out. The remote didn't even have a backing on it then some other little things. I have never been treated this way when ever i visit and always loved staying at the Sheraton Hotel when I will come to Colombia, but this time it made me want to go downstairs and cancel my hotel reservations for the rest of this weekend. The only reason why I didn't is because, the events that I needed to go to. Other hotels were either full or too far from where I needed to be and that is the only reason why I did not cancel.


    [email protected]
    Room 609

    ReplyDelete
  23. I am staying at the Sheraton Gateway, 1900 Sullivan Rd., College Park, Georgia, 30337. I have 2 beds in my room and when I pulled back the blanket on the one bed there was a disgusting looking crust. Not sure what it is, but my guess would be mucus or maybe semen. Not sleeping in that bed! Can't get the picture to download, or I'd send it to you! Might just go ahead and post it online!
    [email protected]

    ReplyDelete
  24. To Whom it may concern:
    Below is a copy of my review on trip advisor. I thought I should also complain directly to Sheraton and let you know your name and reputation has been tarnished. I will never stay at a Sheraton location again, ever.
    “Don't be fooled!”
    1 star
    I will probably never get to maui again thanks only to the Sheraton experience. At the most and i mean most, this hotel is a 3 star hotel. No where near a 4 Star property.
    We have traveled the world and I do know hotels. Mold in the shower and bathrooms...unacceptable. This trip was just plain awful and don't even opt for the Club Level, it's a joke and you wont be able to sit in peace and choke on the substandard food. I've had better at Residence Inn or Holiday Inn. Man, it's just so bad...save yourself a lot of headache and money, book elsewhere...

    Stayed April 2016, traveled as a couple
    1 stars
    Value
    1 stars
    Cleanliness
    1 stars
    Service

    ReplyDelete
  25. On Friday night April 15th, 2016 I checked into this Sheraton on 50th St. in West Des Moines. Around 10 pm I decided to go up to the bar and have dinner at their bar. The bar area had a nice vibe to it and seemed like a really nice place to have a late night meal. First off I sat at the bar for 15 minutes before I was even greeted by their bartender. After I finally got his attention I ordered a sparkling water and went ahead and put in an order for the meatloaf for my dinner. After another 20 minutes I had still not received my beverage and all during this time, the employee proceeded to fill about 30 OTHER DRINKS right in front of me while constantly making eye contact with me almost to the point of starring. I have worked in the restaurant industry for 6 years, so I completely understand having to wait when the place is busy. The bar was not even close to being busy. Again this around 9:30-10 pm. After 2 or 3 attempts I finally was able to get this punks attention and told him politely that I would just take a coke instead and that he didn't have to worry about getting the sparkling water I had ordered some 20 minutes earlier. Again another 12-15 minutes has gone by and I had still not received a beverage. So again I tried several times to get his attention and told him to go ahead forgot about the drink and to cancel my dinner order which still had not come either. I left the bar and went to my car and drove to the nearest gas station to get something to drink. When I returned to the hotel I walked by the front desk on the way to my room and was approached by the bartender. He was very rude and sarcastic with me and was complaining about how he was going to have to pay for the dinner and drink that I never received. I replied and told him that he was doing what he did on purpose and wanted to make it known that he was going to fill everyone else's drinks before he was going to get mine. Again I'm not talking about people who had been waiting along time to get their drink. I am talking about people who would walk up 10 minutes after I ordered my drink while the bartender was standing and doing nothing. There is absolutely no doubt in my mind that this kid was purposely ignoring my drink order and had no intention of getting anything I order in a timely manner. After exchanging a few words with the bartender near the front desk and trying to defend myself, I was threatened by a local police officer who I guess was just at the hotel for security. He threatened to kick me out of the hotel and told me that if I wanted to stay at this hotel that I needed to "shut up and go up to my room NOW. I returned to my room without saying anything else. I was treated like a second class citizen at what is supposed to be a first class hotel. When I go to a hotel I do not go to start trouble or get into petty conflicts with rude bartenders. I am there simply to have a nice, clean room for the night. I was treated like a second class citizen and a trouble maker and was threatened to be removed from the hotel for simply defending myself from this punk kid. I paid pretty good money to stay at this hotel and was shown absolutely no respect by their restaurant staff and the police officer there on duty. I wouldn't be caught dead in a Sheraton hotel ever again, in fact I am embarrassed for this establishment and its management. I would absolutely stay away from this hotel.

    ReplyDelete
  26. https://www.booking.com/hotel/ng/sheraton-abuja.en-gb.html?aid=304142;label=gen173nr-1FCAEoggJCAlhYSDNiBW5vcmVmaKcBiAEBmAEuuAEIyAEP2AEB6AEB-AELqAID;sid=b093a1c4edde48d050b415e67fec2e82;dcid=2;notif_id=5880153151;rurl=f044102f1c5241c3&#tab-reviews

    This place is unworthy of the Sheraton name

    ReplyDelete
  27. I was bitten by a spider today while in my hotel bathroom. Which Is four points Sheraton in Charlotte NC the staff and management had horrible customer service lack of empathy and very nonchalant. U am appalled at the way I was treated and the lack of urgency to address the situation after initial notification. I will never stay at any Sheraton again Ill also make sure no one else I know stays at one either. Probably even file a lawsuit.

    ReplyDelete
  28. Wow after reading these comments I am not suprised with the service I recieved. I booked a room for a week in July through booking.com. Once I recieved confirmation I realized that it was booked under the wrong location. I immediately called Booking.com who informed me that is was up the hotels discression to refund my money. I just wanted to transfer my reservation to the correct location. After 5 days of going back and forth with management at the Sheraton and Booking.com I was told that Paul (the manager at Sheraton) would not give me a full refund and book it correctly he instead charged me one night stay to cancel my room.

    ReplyDelete
  29. I booked a room at the Sheraton Hotel located at 201 Hutchinson Ave Columbus Ohio for 2 nights. We arrived late Friday night 7/15/16 around midnight. We were so tired we just went straight to sleep. Saturday morning we were out and about and I noticed that my son was scratching his legs a lot. I thought that maybe he just got bit my a couple of mosquitoes and didn't think anything more about it. We got back to the hotel late around 11:00 pm. I just put my kids to sleep right away. I woke up Sunday morning (check out day) and saw that my son was scratching himself aggressively. I lifted the blanket and saw bed bugs scattered on the bed. There were blood splatters at the foot of the bed and on the blankets (white blankets). I lifted the pillow and there were tiny red bed bugs just crawling everywhere. I screamed and yelled at my husband to wake up right away and get the kids ready to leave the hotel. I collected bed bugs and placed them in tissue paper. I took my son and walked down to the guest service desk to notify them of the bed bug infestation. I counted 32 bites on my son. 6 bites on my daughter. 15 bites on my husband, and 5 bites on me. The hotel did reimburse me for the 2 nights stay, however I am very upset at how the hotel staff did not notice how bed bug volume in the room (641) that we stayed in. I feel that because I booked my room at a discounted rate through Tourico Holiday, I was put in a room that had not been serviced or cleaned in months. That is the only explanation how the room could have gotten so bad with bed bugs. I see my babies (4yrs and 2 yrs old) with all those disgusting bed bug bites and I just feel so angry. I am scarred with this experience. If I can post pictures, I would to show you how my little boy and daughter was fed to the bed bugs in that room.

    ReplyDelete
  30. I have stayed at many Sheraton facilities, and this is the first time that I have to register a VERY serious complaint and consider litigation due to the hazardous conditions at the Silver Spring Sheraton resulting in my falling and being injured on the very first night my family and I arrived! We were led to believe this was a 4 star hotel, but the lack of basic services and lack of tending to the most basic of details causes me to doubt that Corporate is fully aware of how this hotel is being operated.

    I feel that Silver Spring Sheraton must, in good conscience, refund the payments we made for this less than terrible stay! Besides being hurt on the first day, and not given the two "disabled" ready rooms we were promised, there was no hot water until the last night, housekeeping had to be contacted repeatedly for cleaning, and frankly, we would have been better off sleeping outside in the rain and heat. I have never been SO disappointed with conditions at any Sheraton hotel, and in consideration of the fact that I was injured because the one "disabled" ready bathroom had no rubber pad in the tubs, and the floor, when wet, was extremely slippery. We intended to go on a restful vacation, not to go to be stressed and aggravated, and as such I hope Silver Spring Sheraton takes this opportunity to make things right and refund our payment so we are not forced to proceed with legal action. Please let me know your decision as soon as possible!

    ReplyDelete
  31. I stayed at the Station Square Sheraton on July 23,2016. It was the worse stay ever. First check in was at 3 but the room was never ready until 3:20 needed to be at a 4:05 Pirates game so we never got to change to get ready for it! Second of all they had female Body Building comp in Pittsburgh and they were staying there also, all the furniture was cover in sheets the appearance of the place was trashy! And then when you sat down you got your cloths ruined from the oil on the sheets from the body builders. I ruined a my buckle shorts that cost me $65.00 and my kids cloths were ruined also!! It will be along time before I stay there again!

    ReplyDelete
  32. I stayed at Sheraton Brooklyn Downtown from July 29th through August 1st. I had a horrible experience dealing with one of the managers Karen Williams who lack all professional customer service skills. She is very rude and should not be interacting with customers until she is properly train. The hotel is located close to restaurants and subways. The lobby is small but it is a decent hotel for the price. I would not stay here in the future and would recommend others no too also. There are other hotels close by I am sure the customer service experience might be better than here. It is sad when the manager of any establishment is not professional.

    ReplyDelete
  33. On day one we found a roach on the desk with the coffee maker and told the front desk and they seem to know care.

    On the last night we were awaken at 6:24 am by a loud knock on the door. My husband went to the door and the person on the other side of the door had the peek hole covered and identified himself as security. We asked him what did he want and he said he was checking to see if everything was fine. My husband told him everything was fine and the guy left. I called security only to find out they did NOT send anyone to our room (41st floor end of the hall). They said they would send someone to the floor to see if all was well. No one came to check on us or follow-up. When we checked out and told the front desk clerk what happened and she replied by saying, "How many times did it happen?" I was shocked by her lack of concern. How many times should someone try to get in your room to rob you before it's a problem is what I am asking myself.

    This was a very scary situation. I am glad I was with my husband and we were alert enough to think through looking out of the peek hole and not trust a unseen person that said they are security. BE SAFE!

    I recommend you go to a hotel with a door key required to get on the floor. I should have stayed at JW Marriott.

    ReplyDelete
  34. I stay at Plenty of Shetatons for work and pleasure, and I stayed in New Orleans at the Sheraton on this past Friday and I have a horrific experience! From the Frint Desk staff to the manager and even calling customer service today to get get Corporate information everyone was unaware of their jobs and the roles they should be playing! This is by far unacceptable on so many levels!
    I stayed in room 3209, which happened to be right next to your boiler or generator room I was told after complaining about the knocking and noise all night. I was taking my wife away for the night to enjoy New Orleans in the middle of being away for work and a surprise is what we both received when the night went completely SOUR because we were not able to get no sleep at all! On top of all this my card was charged three times for one night accidental's fee and I am still trying to fight it!!!
    I have never had such a horrible experience at a hotel before! All your associates need to be retrained!

    We can be reached via email at [email protected]

    ReplyDelete
  35. Do not stay at a Sheraton Hotel; Basically they are not customer friendly and make a lot of mistakes; stay at your own risk

    ReplyDelete
  36. my name is Patricia Pugh I stayed at the Greensboro NC high point on Sat Nov 19, 2017 I was treated so badly upon check in my initial reservation was a request for a high floor room In which the other times I stayed here I was accommodated with no problem, this time I was told by the FRONT DESK CLERK THERE WERE NONE DO TO ROOMS BEING FUMIGATED FOR BED BUGS OR BUGS PERIOD upon hearing that I immediately went to the#2 tower which has the high floors and went on the elevator on to several floors and observed no such thing and seeing other guest going in and out of rooms. I never thought I would be so blatantly lied to in my face and disrespected like that I was very troubled by this as a paying guest at this hotel on many occasions I would hope could be addressed ASAP because it's a shame we still have to deal with such total disrespect in 2016 and beyond Sincerely and Disrespected

    ReplyDelete
  37. I was in California over the Christmas holiday visiting my daughter and family. I was booked to leave on 12-27-16 on Delta Airlines from Sacramento to Tucson, AZ. My flight was to leave at 5:55 p.m. Well, after several delays they announced that the plane was "broken" and they would hand out hotel vouchers. I got my voucher and went to Four Points Sheraton - 3 miles from the airport. When we arrived, I was the second person off the shuttle and went in to register. There was only 1 clerk on duty who spoke broken English, gave her my voucher and she asked for a credit card which I gave her. I told her I needed to take the 4 a.m. shuttle back to the airport which she mumbled something. I was tired after having a frustrating day at the airport and went to my room immediately. This was about 11 p.m. I called the front desk for a wake up call and to make sure I was on the list for the shuttle 3 times. Twice she hung up on me and the third time did not even answer the phone. At 3;45 I got up and went to the front desk and to see about the shuttle. They told me I was not on the list and the next shuttle I could catch was at 6 a.m. My plane left at 5.... The front desk person, called me a cab which cost me $27.00. I got on the plane and got into Los Angeles and checked my bank account and found out that the Sheraton charged me $190 + and it was taken out of my account, Had I known this, I would have slept at the airport. So now I am out $190 plus $27.00 because of the screw ups of your desk clerks. I immediately called the hotel and they said there was nothing they could do, it would take 7 - 10 days to get the money back so I called the bank and they flagged my account but it will still take 3 - 5days they said to get the money back. This is ridiculous, I should never have been charged and should never have had to take a Taxi. I hope that that this issue will be addressed ASAP. And I feel that Sheraton should at least give me 1 night stay since you made the mistake. Claudia Carpenter, 1043 E. Simmons Street, Tucson AZ 85719. [email protected]

    ReplyDelete
  38. Sheraton staff,




    My name is Brian Juckett. I recently stayed at your hotel (Sheraton-Denver downtown) from January 12-16 2017. I would like to share with you my experiences at your hotel while I was there.




    On January 12 I checked in at about 11:30pm and received the door cards to my room on the 18th floor in your tower building. After walking over there and having to deal with some homeless people hanging around the Tower lobby asking for money, I found myself walking into a room that was a shamble, dirty, the bed was unmade, trash on the floor, towels laying on the floor ect.. At that time I called your front desk and was told they would have someone come up to the room. After about 5 minutes one of the bell desk personnel came to the room and saw what was wrong. We were then moved to another room on the 7th floor, room 713. After being moved to that room we woke up the next morning and drove to Breckenridge to ski.




    After spending the day there and returning we found ourselves unable to get into our room. In an attempt to contact your front desk I discovered someone had removed the house phone from the 7th floor elevator area. I therefore had to go down a floor to contact your hotel personnel who then sent security to the 7th floor. Once they arrive the security personnel were very polite and apologetic for the problem dealing with the card reader on the door. The problem being the security card reader was broken and would not allow them into the room. Therefore, Security again moved us to another room (#701) where we had to wait for our personal belongings in order to clean up and go to dinner. After a period of time they gained access and assisted us in moving our belongings to the new room.




    As you can see this all occurred in the first 2 days we were there. However on our last day we again ran into problems with your card readers in that it stopped working and would not allow me to use the elevator after returning from the fitness center. I then went to the lobby and spoke to the receptionist and she told me she would send one of the gentlemen over from the Bell desk to get me into the elevator on the tower side and that once in the elevator my door card should work. I thought this was strange because normally when the card stops working on one thing it will not work on another. I then left and went to the tower where me and the bell desk gentleman both had problems, My card would not work and neither would his blue key. Thanx to another guest I was able to get back to the 7th floor. Once on the 7th floor I discovered that my door key would not work and again, due to no house phone on the 7th floor, I had to go to another floor to call. After waiting 10 mins someone finally came and opened it up for me.




    These were the main issues that I had with my stay there but I will say that out of it all I did have a pleasant experience dealing with the young security officer who came to my room to deal with the card reader and with Aubry, one of your managers/staff. Aubry was very sincere in her apology and made it a point to try and make the rest of my stay pleasant. It's staff like this that brings back customers and make problems seem very minor. I have always enjoyed Sheraton Hotel and have stayed at your Sheraton in Seattle and other places when I travel. I hope that in the future I can stay again but on a more pleasant note.




    Sincerely,




    Brian Juckett

    ReplyDelete
  39. Made reservations via phone, for two adjoining rooms for February 4, 2017. Received a confirmation email for the rooms 3 days prior. Arrived on February 4th and at check-in was asked for my license and credit card. The woman looked at my license and gave me them back saying that they no longer rent to locals. I explained I had a reservation for 2 rooms that I had made weeks before and she said that was policy and there was nothing she could do. I waited to speak with the manager, Jamie. She explained the same thing. They no longer rent to locals living within 30 miles. She said that whoever took my reservation should have known, as memos had been sent. After trying to get her to honor my reservations she told me that she would not charge me for the cancellation fee!! So to summarize; I made reservations for 2 rooms, the rooms were in the system as she had to cancel them and upon arrival was turned away because I live within 30 miles.

    This situation is bad enough but to make it worse One of the rooms was for my daughter and 3 of her friends. It was what she wanted to do for her 11th birthday. We had made reservations to eat at Bisuteki (located in the hotel) and then the girls were going to swim in the pool and watch movies. Myself and her husband would be in the adjoining room to supervise. Her birthday party was ruined thanks to this policy??? that was never mentioned and is no where on the website. Jamie, the manager, was not in the least bit apologetic. Very matter of fact, thats policy, oh well!! She even told my husband it was a bad idea to try to make her feel bad telling her about the birthday party.
    2/12/17
    Now, I see a charge on my credit card for 2 days later as an online transaction. Called hotel and big surprise they have nothing on file! Sketchy!
    This is not ok

    ReplyDelete
  40. I was extremely disappointed with the quality of service provided by Sheraton Suites in Key West, FL. We booked a room for one night through Hotels.com for the Sheraton Suites on 2/11. We received a confirmation and paid in advance, almost $500 per one night. On the day of our arrival, we called the hotel 1 hour before we arrived and confirmed our reservation. For our surprise, when we arrived at the hotel we were informed the room had been sold to someone else. This is completely unacceptable. The manager acted like it was nothing, and offered to refund our room and put us in a lower class hotel by a busy area where loud youngsters would have kept my 3 kids up all night (one was sick). After some back and forth we settled for the Gates Hotel. Now, imagine our discomfort as we are a family of 5, having to share a small room w/2 beds only. I tried calling Corporate Customer Service and heard from them that they're NOT required to honor reservations made by sites like Hotels.com or Expedia. The representative was very rude and told me it wasn't their problem. Her solution was to call Hotels.com, get my money back and figure out another place to stay. All of that happened around 7pm at night on a busy weekend in Key West. I was appalled to hear that. I have small children, they were exhausted and I had to deal with insensitive employees who did not care. My family and I travel a lot, and we are never staying at a Sheraton again after that experience. If that's the way they treat their customers, they should not be in the hotel business, or they should do a better job training their employees. At any other business, they would have been fired. I spent a lot of money for one night stay to make sure my family had good accommodations and everyone had a bed to sleep; and yet, it felt like I had booked a $30 room at a cheap hotel in the middle of nowhere.

    ReplyDelete
  41. my son is stuck in NY and your hotel is making them leave!!! Not happy at all they are college students and they cant help what the weather is doing!!!! I guess I need to contact the tv stations........... never again.... dont tell me you have check ins in this weather.......... 727-288-5690 nancy rogers

    ReplyDelete
  42. I would like to thank the staff at The Sheraton Grand downtown Phoenix for their exemplary service and patience while helping me resolve a registration issue 03/25/2017. Due to no fault of there's a conflict in registration dates occurred but the Reservation Agent Eleni W. and Concierge Manager Byron M. assisted in resolving the issue in a expedient manner for which I am very grateful! The finest customer service I have ever received at any time!Turns out I was Registered at a different Sheraton but the staff handled everything as though I was their guest, amazing customer service!
    Thanks Again; Sincerely, Wayne

    ReplyDelete
  43. I had the wonderful opportunity to be on the "Wheel of Fortune" TV show. I stayed at your hotel Summer of 2016 near Sony's Studio. I have never stay at Sheraton before. Since that visit I have been inundated with phone calls. "You where a guess at one of our resorts and we have a special offer for you!" I ask them every time to please take me off their calling list.

    I've come to learn once on the list you never come off unless you chance your phone number. I will NEVER stay at Sheraton again.

    Marlin Hamaker

    ReplyDelete
  44. we recently checked into your hotel because our flight out of Toronto was cancelled. the person that checked us in was very nice and polite. he took all our information, when finished with the "paperwork" I asked him what the charge for the room would be. he told us it would be $320.00 plus tax for 2 nights. I even repeated the price, $320.00 for 2 nights and he said correct. So I checked in. on the early morning of the second day we checked out. The woman at the desk asked me if I wanted a paper receipt or have one e-mailed to me. I opted for a paper one. after seeing the bill I questioned her about the total. She told us that it is $320.00 for each night, once again I repeated that is not was quoted to me when we checked in. she said no that is not correct. the total is $749.94, I told her again what I was quoted. her reply was in a snotty attitude, YOU WERE STAYING AT THE SHERATON! that's $424.94 more than I was originally quoted.
    needless to say I was and still very upset having to pay that much for a room. to be really honest the room was not worth it. the inside of the dressers are very dirty. if I knew that the price would be $320.00 per night I would of gone to a different hotel. I stayed at the Sheraton gateway in Toronto.
    WHY CANNOT WE GET THE E-Mail ADDRESS FOR SHERATON

    embassy suites is cheaper and the rooms are nicer.

    ReplyDelete
  45. I travel a lot for business and for pleasure. I have probably stayed in Oklahoma City 50+ times over the years at various levels of accommodation. I can honestly say this was the most disenchanted I have ever been. If you choose to stay at a one- to two-star motel, you understand the services you are sacrificing for your money. The Sheraton, as far as I can tell, is still a four-star hotel. I am not sure, since I truly believe I would have been more satisfied with the accommodation at a Motel 6 and I certainly didn't pay Motel 6 prices.

    We were in OKC to celebrate my daughter's and daughter-in-law's birthdays, so we wanted to stay somewhere "nice." My daughter has a 14-month old baby, so accommodations usually center around her.

    At check-in, we inquired about a microwave or refrigerator in the room. We were told there were no microwaves in any room but my daughter could come to the lobby in the middle of the night to warm up a bottle. The female who checked us in explained that there were no refrigerators currently available, but she should be able to get us one to store the baby's milk overnight. I was not led to believe that would be an issue at all.

    We also learned at check-in that there was no pool. We just stayed in Santa Fe and the Hyatt had issues with their pool. They referred us to a local community center which, although not very convenient, was very nice and the hotel reimbursed our expense. We were told by your staff that we could go to the YMCA for $10/day a piece which would not be reimbursed. That is not only inconvenient but extravagant, as the price of our room also includes the price of pool access.

    When we got to our room to change for our afternoon activities, the first thing the baby found was some form of medication on the floor - a red pill. We had not even started to unpack. We got it away from her before she put it in her mouth. The next day, the baby came up with someone's contact case which had been left near the recycle trash can. I occasionally wear contacts but did not bring new ones in a case, so it was not mine.

    We got back to the hotel on Saturday night and there was a sign telling us the 3rd floor parking garage was full. We park on the 4th floor and had to take a sleeping baby through the rain. We were unsuccessful keeping her asleep, by the way. When we got to the 3rd floor parking via the elevator, there were many, many open places to park. The sign was a total fabrication. You truly did not need to manufacture inconveniences.

    When we got back with milk for the baby for overnight, there was no refrigerator in the room as promised by your front desk. My daughter and I returned to the front desk and were told by another clerk that basically we had not been told we would be getting a refrigerator - that they could only put us on a list. The insinuation is that I misunderstood and we were not assured we could have a refrigerator for a baby. The solution was to give us a beer bucket full of ice. The milk jug would not fit into the bucket and the milk would have soured overnight. After going round and round with the front desk clerk, a refrigerator magically appeared and was delivered to our room (this took a long time and lot of engineering of ice and milk in a beer bucket).

    The duvet in the room was dirty. There were only 2 towels for 3 adults and a baby. There were only paper/plastic cups for coffee and water. The shower did a really good job of washing my calves but there was very little water pressure to wash the soap from my hair. Four star hotel? Not even close. Certainly four-star prices, though.

    We went to breakfast in the hotel restaurant. The coffee had been sitting the carafe for a while and was cold and the biscuits and gravy likely came from the buffet because they weren't warm either.

    This was certainly not the "get-away" weekend I had intended for my daughter's birthday. I have not had such a horrific experience with a hotel/motel in years!

    ReplyDelete
  46. To: John Green – General Manager Sheraton Hotel
    Hotel Location: Sheraton Pittsburgh Hotel at Station Square
    300 West Station Square Drive Pittsburgh, Pa. 15219
    From: John Hranec
    Re: Sheraton Parking Lot Claim

    Dear John Green
    I had an enjoyable stay at the Sheraton Pittsburgh Hotel at Station Square.
    However, I did have damage to my BMW in the Sheraton Parking Lot.
    Attached is a copy of my Sheraton parking lot receipt, a copy of the Sheraton auto insurance claim form filled out by Samantha Barlolato a representative of the Sheraton Hotel, Pictures of the BMW and Sheraton Hotel parking lot.

    Chelsea Funk – Director of Front Office, contacted the Pittsburgh Police to come to the Sheraton Hotel and fill out an accident report. Officer Arin Davis arrived at the Sheraton Hotel and filled out an accident report: CCR# 17-125397 Zone – 3. This report is on file at the City of Pittsburgh Bureau of Police Zone 3 Police Station 830 East Warrington Avenue Pittsburgh, PA 15210 Ph:412-488-8326.
    In addition, I just want to bring to your attention that the only signs in the Sheraton Hotel Parking Lot are signs that state the following: Did you bring your parking ticket use pay station inside before returning to your vehicle. And there are no terms or conditions stated on my Sheraton Parking Lot receipt. The damage to my BMW happened in the Sheraton Parking Lot. Whether you have cameras or not in the Sheraton Hotel Parking Lot, the damage happened there. I have a witness Maureen Hranec. Chelsea Funk was adamant about signs being posted in the parking lot that said the Sheraton was not responsible for any theft or accidents. However when Chelsea Funk escorted me to the Sheraton Hotel Parking Lot there were no signs anywhere that stated the above. Not even on the Sheraton Hotel Parking Lot receipt.
    John, if you would please contact the Sheraton Hotel insurance company and resolve this issue it would be greatly appreciated. If you need any more information from me, please call me at 724-366-1234.
    John Green, I would like to highly commend you on how you treated me on the phone when Chelsea Funk called you on your night off from the Sheraton Hotel. You made me feel like I was the most important guest staying at the Pittsburgh Sheraton Hotel that night and you were very sympathetic to what happened to me at the Sheraton. After I got off the phone with you, I said to myself now there is a Sheraton Hotel employee that exceeded my expectations of customer service. I will tell all of my friends and family how Sheraton’s John Green gave me customer service beyond expectation!
    Thank you John Green, for you are indeed an amazing and vastly seasoned businessperson.
    Also, the Sheraton should be very proud to have you for a General Manager of their Hotel.
    Sincerely,
    John Hranec

    ReplyDelete
  47. During a recent stay at this hotel my grandson's stainless steel jug he uses when he plays baseball was STOLEN. The team is a traveling team out of St. Louis and were staying in the hotel while playing in a baseball tournament in Indy. The jug was filled with water and ice ready to take to the game after he returned to the room from breakfast. When he returned the jug was gone. After seven calls to corporate they blew him off and said "we can't find the jug". Of course they can't find the jug. All he wants is his jug or to be compensated for the cost of the jug. The Sheraton Hotel corp comes with a fine reputation and with that comes the responsibility that guest items will NOT BE STOLEN! I would NEVER recommend this hotel chain as they sure do not have good customer service! By the way another boy on the team also had items stolen and his mother was told "we can't find the items".

    ReplyDelete
  48. Worst experience ever. We drove 4 hours to get there. We had called at 12pm and was told check in time was at 3pm. We got there by 4:30pm and was the room was not available and they don't know what time it would become available. I asked if I left would they call me when the room becomes available. I was told no because other guess were waiting as well. When the manager came she offered a room with a double bed for me and my "significant other" mind you I had reserved a King size bed. When one of the other Patrons attempted to speak up because his room was not available either he was asked to leave the hotel. When we finally got to the room at 5:15pm the room keys didn't work. The only nice thing about this hotel is the Lobby.

    ReplyDelete
  49. I have received very poor service at the Sheraton Philadelphia University City. I was over charge for services that I did not use. My attempt to resolve this issue was ignored repeatedly. I will not stay at this hotel or any other Sheraton hotel ever again. Service very poor.

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments. All comments with swear words will be deleted, even abbreviated swear words.