Sheraton Corporate Office Headquarters

10 comments
Sheraton Corporate Office Headquarters
Starwood Hotels & Resorts Worldwide, Inc.
One StarPoint
Stamford, Connecticut 06902 USA
Reservations: 1-888-625-5144
Corporate Phone Number: 1-203-964-6000
Customer Service Number: 1-203-964-6000

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10 comments:

  1. Hi I need help.

    I was staying at Sheraton Princess Kaiulani Hotel in Honolulu, Hawaii starting from March 12 2014!
    On March 12, it was ok, but on March 13, .
    the people that was placed nest to my room was really loud, and
    they were banging on the warlls, laughing and making loud noises.

    As I was calling the Security, they did not come for 30 min,
    and I was told by Security Officer that that group that was noisy told them that I had threaten them. A group of half naked guys came out of the room telling me
    "What is your problem" Harrassing me.

    Your Security told me tthat they were calling the police. Which was fine with me, but I felt that I was blamed for the incident.

    So, I refused, and called 911 myself.

    I need help, since I was mistreated horrifically by Sheraton Princess Kaiulani Managers and Security, and I left for another hotel. WHere would I contact this information. Can I have your email address?

    Can you please help me?

    My email is :
    starsakurasound1@gmail.com



    I

    ReplyDelete
  2. Recently stayed at LaGuardia East Sheraton, New York city. At 200 dollars plus a night I was very disappointed. It was close to the funeral home where services for my relative were being held at. The room was small and worn out. Beds were both sunken in the middle, bathroom had rust on the shower tiles around all the fixtures. popcorn ceiling had pieces of tape and staples in it from some ones party decorations possibly and water stains. Because of the location we decided to stay through the funeral and make reservations for relatives coming in after our third day there. Three more rooms were added for an additional three days and a cheaper price was quoted that evening. Nelson told me that the 20 dollar cheaper price would also be applied to the three prior days. The next day when I went to confirm the rooms, the price had changed and the rooms could not be together as we had arranged the night before. The attitude of the manager and staff was as if they could care less. I WILL NEVER STAY AT A SHERATON AGAIN.

    ReplyDelete
  3. I was at Sheraton hotel in mar khan Ontario on December 19 and 20 I forgot My gold chain on the night table I call back the next day and they told nothing was found and that is it not investigation or nothing now my chain is gone I know somebody took it but My wonder is what type hotel is this that you forget something and there not honest to give it back I will never return to Sheraton hotel

    ReplyDelete
  4. I am at Sheraton Alexandria. My room did not have proper working heat. Keep in mind my daughter has Asthma. We were moved from the third floor to the second. New room would only heat to 69-74 (per the maintenance guys meter). He left the room around 10:45p and stated that he would inquire about another room . He also stated to me that he got off at 11pm. Consequently I never saw him again last night. I let the hot steamy shower run at times to heat the room up. Daughter woke up wheezing this am. The heat box remained on 90 all night and the vent felt like cool air. I'm NOT happy and would like to speak with someone other than the staff here. The temp this weekend is a bone chilling 20! Im looking for another warm hotel and I want my money back! Harrisp35@yahoo.com

    ReplyDelete
  5. Wei Fang
    Phone: 2152724571
    Email: fsy.kennyfun@gmail.com

    March 19, 2015

    Dear xxxx

    My family and I have been loyal customer of your hotel and have always appreciated the excellent customer service you offer. Yet a recent unpleasant experience at your hotel has shaken my belief in your ability to provide top notch customer care all the time.

    On Feb. 21, 2015 at 10 pm, we were at Sheraton Guiyang Hotel, Guizhou Province, China. When we were driving to the underground parking garage as we followed the lobby parking sign precisely, then appeared a hotel staff who pointed us to one direction. We continued driving forward to the parking lot, due to our trust in Sheraton’s service. Unexpectedly, as we drove forward our car were stuck in the height limit iron beam which the hotel just added few days ago. When said and apologized the staff that the hotel should not add this height pole. Even when the height of our car cannot pass the limit pole, the hotel parking attendant continued directing us to drive forward but not to stop. Which cause a severe damage on our Mercedes-Benz G55 vehicle roof. Later, we contacted the duty manager who informed us that this issue will be addressed and solved by the higher-level manager, and we agreed.

    However, the next day the solution we received from a senior manager of your hotel was purely outrageous and unacceptable. His reply was that they could not provide any solution and gave any help, furthermore, they declared that this incidence has no association with their hotel staff. Thus we demanded to see the monitor recording on the incident happened yesterday to attest that was the liability on your hotel staff. Nevertheless, the manager refused to do so and declared that the hotel has no liability on this incident.

    Due to our exigent business the next day, we had to leave in advance but we did not make any commitment on this issue had been resolved. Feb 25, 2015, we called the Sheraton hotel again for complaint and the reply we received was even more ridiculous and infuriating:

    1. Your hotel staff that we left after we confirmed that the responsibility on this incident was on our side. The fact is, we did not make any commitment of that sort.

    2. Your hotel staff claimed that they had seen the monitor video recording and it was not their fault at all. The fact is we, as the customers and victims, were refused to see the video recording.

    3.Your hotel staff claimed that they had already resolved this incidence with us when we were at the hotel. The fact is we did not make any promises that this incident is resolved with your hotel avoiding the liability in such despicable manner.

    As a world top-notch hotel with such unbearable service, Sheraton did not only disappoint us but shocked us at the same time. We deeply regret that we had stayed in your hotel and “enjoyed” your five star service: We are tremendously angry your hotel staff shirk their liability. And it causes that this incident has not proposed with a reasonable solution yet. Thus we request the headquarters of Sheraton Hotel give us a responsible solution

    Sincerely

    ReplyDelete
  6. Wei Fang
    Phone: 2152724571
    Email: fsy.kennyfun@gmail.com

    March 19, 2015

    Dear xxxx

    My family and I have been loyal customer of your hotel and have always appreciated the excellent customer service you offer. Yet a recent unpleasant experience at your hotel has shaken my belief in your ability to provide top notch customer care all the time.

    On Feb. 21, 2015 at 10 pm, we were at Sheraton Guiyang Hotel, Guizhou Province, China. When we were driving to the underground parking garage as we followed the lobby parking sign precisely, then appeared a hotel staff who pointed us to one direction. We continued driving forward to the parking lot, due to our trust in Sheraton’s service. Unexpectedly, as we drove forward our car were stuck in the height limit iron beam which the hotel just added few days ago. When said and apologized the staff that the hotel should not add this height pole. Even when the height of our car cannot pass the limit pole, the hotel parking attendant continued directing us to drive forward but not to stop. Which cause a severe damage on our Mercedes-Benz G55 vehicle roof. Later, we contacted the duty manager who informed us that this issue will be addressed and solved by the higher-level manager, and we agreed.

    However, the next day the solution we received from a senior manager of your hotel was purely outrageous and unacceptable. His reply was that they could not provide any solution and gave any help, furthermore, they declared that this incidence has no association with their hotel staff. Thus we demanded to see the monitor recording on the incident happened yesterday to attest that was the liability on your hotel staff. Nevertheless, the manager refused to do so and declared that the hotel has no liability on this incident.

    Due to our exigent business the next day, we had to leave in advance but we did not make any commitment on this issue had been resolved. Feb 25, 2015, we called the Sheraton hotel again for complaint and the reply we received was even more ridiculous and infuriating:

    1. Your hotel staff that we left after we confirmed that the responsibility on this incident was on our side. The fact is, we did not make any commitment of that sort.

    2. Your hotel staff claimed that they had seen the monitor video recording and it was not their fault at all. The fact is we, as the customers and victims, were refused to see the video recording.

    3.Your hotel staff claimed that they had already resolved this incidence with us when we were at the hotel. The fact is we did not make any promises that this incident is resolved with your hotel avoiding the liability in such despicable manner.

    As a world top-notch hotel with such unbearable service, Sheraton did not only disappoint us but shocked us at the same time. We deeply regret that we had stayed in your hotel and “enjoyed” your five star service: We are tremendously angry your hotel staff shirk their liability. And it causes that this incident has not proposed with a reasonable solution yet. Thus we request the headquarters of Sheraton Hotel give us a responsible solution

    Sincerely

    ReplyDelete
  7. Arlene Francis arefcar@gmail.comApril 29, 2015 at 1:45 PM

    I was staying at the Sheraton in Virginia Beach,. Va and left a pair of snake sandals there.... I immediately called upon arrival home and was told they were not found YET--- if the room was cleaned they were found due to the fact that I left them right in the walkway - I have called the hotel many many times and have not received a call back --- this is unacceptable and I am very displeased and want to receive my sandals back or money to buy a new pair - unless the room is sitting untended to for 5 days my shoes were found - I will never stay at your establishment again --- I travel quite often and have left items behind and always not only received a call back but also the items!!!!!!!!!!!!!!!!!!.

    ReplyDelete
  8. I too had a bad and truly awful experience with Shereton in Pittsburgh, Pa and it was horrible. I fell down two steps that looked like one and the staff did nothing to help. I fell onto a marble floor and broke my right elbow, my right wrist and my nose and severely bruised my left thumb pad. I was in splints on both hands and my right arm for 6 weeks and my newphew in law had to have their person at the front entry call 911 to an ambulance. Stephanie at the front desk said she did not do anything because my family was there??? and My eldest daughter was with me when she said this and that she would comp all the rooms we had (3). Well, she did not, She partically comped the room my husband and were in and not the other two rooms and several months later another bill for $25 showed up on our cc statement from them. The rooms were about 225 a night and we were there for newphews/godsons wedding and my husband and I missed the reception and we drove from Maryland. I am appalled at the lack of concern from the Sheraton and the lackadasical attititude over this and apparantely I was not the only one who has fallen there. Some lady had her front teeth broken. My medical bills totaled somewhere close to $4000 because of all the breaks and different drs and tests. I will NEVER go to another sheraton again no matter the occassion or where it is. My husbands best friends daughter got married and had her reception here that the Sheraton in Towson, MD and I refused to go. The corporate could care less the local could care less. No customer service......

    ReplyDelete
  9. I am currently trying to obtain a receipt copy for a hotel stay under a business expense. No one calls me back, emails are read but no one has replied. This was at two different locations in Kansas City (Four Points). Poor customer relations on Sheratons end. I have never encountered this before with other companies. At least have the courtesy to reply!!!!

    ReplyDelete
  10. Four Points by Sheraton Sacramento Airport

    4900 Duckhorn Drive, Sacramento, CA 95834,

    I will never stay there again and I go to Sacramento to visit family in CA a few times a year but will not waste my money here.
    I had my parents (90 and 93) spend the night before flying to Michigan, I was appalled to find out that the continental breakfast cost them $10 each. REALLY I have stayed there before and was not charged. Plus they said nothing about a charge when they checked in.
    Three weeks later on my return I stayed at the same place, same type room, same weekday and was charged $50 more for the same room. When I asked the young man why he said "I needed to search the internet for the cheapest deal". Again REALLY the 2nd time I used there web site and it cost me more. I am not a computer guru and thought that going to the hotels own web site would be cheaper WRONG. The LAST time I stayed it cost me $196, REALLY for a room close to a noisy airport that charges there patrons $10 for a stale sweet roll, NEVER again.
    This place is a JOKE......
    Diane from MI

    ReplyDelete

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