I have been going to your Pizza places for over 30 years now, and I have never, ever been sworn at and called a liar. We picked our pizza up tonight, got it home, and it looked like the box had been dropped. We called the Crest Hill location back and was told that there was nothing they could do. My sons wife called back and they told her come and we could get another one. When we got back we were sworn at, called liars and didn't get one. Obviously I am astounded, and extremely upset. You should not have done that-Facebook is a powerful media tool and I will be using it along with my family who were here and a lot of people we know to let as many people as we can know how we were treated by you. And not only Facebook but any other way we can communicate as well.I realize it probably means nothing to you, but it does to us. There are a lot of other places around here to go now for pizza and I guarantee you I will. 30 years of loyalty down the drain.
I too had a bad experience with Rosati's in Cave Creek, Az. A misunderstanding over a gift certificate I received for Rosati's. There were no instructions indicating I could not use the certificate at this location and when I asked for an explanation, the 'manager' became rude, arrogant and threatening, which caused me to become defensive. This location has become dirty and one that the Rosati's family would be offended to have represent them. I have become a member of a long list of former customers because of this incident.
I think when a person is running the register and is going prepare a salad for a customer, they should either use gloves or wash there hands before preparing the salad, because who knows how many germs are on the register.
I just had an encounter with the racist white manager at the 2990 Ogden Ave Aurora location. I was denied service by an employee and was told to call the next day and speak with the manager. When I called he basically said "I don't talk to niggers" with his demeanor and impatience. He said a fraudulent credit card had been used before at the address that was linked to my phone number. I told him that this was some kind of mistake and I wanted to clear it up. He would not listen to what I had to say, he talked over me the whole two minutes we were on the phone. By the beginning of me trying to explain my position he told me to have a nice day and hung up the phone. I immediately called back to ask him for his name, he told me his name was "Manager" and hung up the phone again. Three days prior to this encounter with the manager, I called in and placed an order for $60 cash and there was no problem. The reason I believe that it is a racism problem behind this is because everything was fine before I came in for my pick up order and showed them my face and my race. The guy that took my cash and handed me my order was acting really funny once I came in and picked up my pizza. He didn't speak, he wasn't pleasant at all. I didn't know what that was all about at the time, but now I know. I believe this guy named "Manager" (I will get his real name) is the guy that I was served by.I am not suggesting that all Rosatis restaurants are ran by racist managers, but this one definitely is. I would advise that all minorities steer clear of this location. We have spent hundreds of dollars legitimately at this specific location for a couple years, and for him to treat us like that and not even listen tells me everything I need to know. Believe me, he wouldn't have treated us like that if we were white. He would have at least listened and not hung up on a customer twice when they are only trying to straighten out a mistake. All minorities, please do not eat there with this guy "Manager" there. Find another Rosatis to eat at. Do not trust this guy!
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I ordered this last night and Jake Green was my delivery driver. I left instructions for the driver that no one else seems to have trouble with. He called, my boyfriend repeated the instructions, and went downstairs to get the food. He stood in the rain for five minutes before the driver called me back and snapped at me saying "well maybe if that guy hadn't hung up on me I'd know where to go". My boyfriend did not hang up on him. I repeated the instructions *again* and after a long period of silence, he goes "k thanks" and hung up. Another couple of minutes pass, my boyfriend gets back with the food and tells me that this dude was barreling around the parking lot behind our condos, going so fast he was fish-tailing and almost lost control of his car and hit the wall. The guy lapped him 4 times before he finally stopped even though my boyfriend was waving him down the entire time. I don't know why it's my problem that this dude is miserable and clearly hates his job but he can get rekt with that attitude. Never, ever ordering again, already reached out to corporate, and I'll be filing a police report since this dude thought it was acceptable to potentially endanger other people by speeding around a dark parking lot at night. Hopefully Rosati's does something about this terrible person before he hurts or kills someone and they're partially liable for it. It would be a shame if someone sued them because one of their irresponsible employees hit someone with his car, wouldn't it? If you can't drive like a normal human being, maybe you shouldn't have a job where you drive.
Long time customer...Lake havasu city location. Horrible food..order pizza and vegetables for delivery and hour later burned pizza and dirty vegetables showed up. 60.00 for crap! Called management and they acted like they were just too busy for my issues. Ask for refund they said no.. Finally got a pizza two hours later. Will never eat here again...long time customer no more...
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