Renaissance Hotels Corporate Office Headquarters

18 comments
Renaissance Hotels Corporate Office Headquarters
Marriott International, Inc.
10400 Fernwood Road
Bethesda, Maryland 20817 USA
Corporate Phone Number: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Customer Service Number: 1-800-721-7033
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18 comments:

  1. Greetings from Atlanta - I am a frequent traveler and have lots of hotel choices, but when in Columbus, OH, will always stay at Renaissance Columbus Downtown because of the hospitality of Kevin, in the Concierge Lounge. If Kevin didn't know you when you got there, he did by the time you left. And he knew most of the people there, who I suspect are like me - they stay there because of Kevin. He is amazing and very much appreciated. Thank you - Dee Dickson

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  2. Pola Laughlin -Sales Director is fabulous. She always makes sure my organization and clients are well taken care when in town on business.

    A. Wagner

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  3. We stayed at the Renaissance Battle House in Mobile, AL. July 3-6 2015. The 1st room we had was in the Tower. My daughter turned down the sheets to rest and there were spots and hair on the sheets. We called the front desk & a manager came up. While we were waiting we opened the terrace door. It was dirty and had broken glass. The front desk mgr.said she was going to give us an 'upgraded room' in the historical part of the hotel. The view from the room was straight through the 3rd floor parking garage. There was a king bed and a sofabed. The mattress on the sofabed was so thin and sagging my daughter could not sleep on it and instead slept on a small padded chair. There was no blacony or terrace. I called Marriott CS and asked for help. The manager, Margo Gilbert, was gone for the entire 4th of July weekend. Marriott CS sent an em to the hotel but nothing was resolved. The asst mgr. said he knew the sofabeds were very bad and he had budgeted money to replace them. Ms. Gilbert wants to refund 1 night. I think we are due a complete refund as we at no time had the room we booked, and the 'upgraded' room only added insult to injury.

    Extra Detailed Info
    Complaint Date1: 07/16/2015
    (Less)
    BBB Designated Category: Customer Service Issues
    Case opened date: 07/16/2015
    Case closed date:
    Desired Re

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  4. We stayed at The Renassiance St. Croix hotel in the Virgin Islands. My husband and I never took a honeymoon so we planned this trip a couple years after we got married to be our delayed honeymoon. We are currently here as we speak. We were going to stay at The Buccaneer but we made a last minute change to The Renassiance even though The buccanner had a great sale going. I called a head of time to make sure the suite I reserved was beach front then spoke to a lady who confirmed it was indeed. When we arrived (8-11) the room they gave us was partial beachfront. I felt bad about complaining but since I really wanted everything to be special I did. They moved us to another room that was full ocean. After getting into the room we seen ants everywhere. Swarming the counters and all sinks. When sat on the couch they were crawling all over my chest. We called and they came out and sprayed which helped a little but that ants returned a day after. Our window in our room is broken so you can't open it and the balcony still hasnt been cleaned. There is brown stuff all over the floor. Looks like dried food or drink. And the maids rarely change the garbage which just makes the ant situation worse. The counter tops in the room are also rarley wipped clean. We had a popcorn and movie night in the room and I'm still looking at the salt on the nightstand. Onto the service. We have been here for 5 days so far and today we had out first friendly server. No joke. We had Dennis at the outside patio resturant a few times and he literally stood outside the doors of the resturant talking to other workers while we waited and waited for him to take our order and fill the waters. We also had Rebecca for the breakfast buffet. She never filled the waters at all and if you did ask (which we normally would just pour our bottled waters in my purse into our glass because we would wait so long) she would send someone else. If you needed change, we would sit for atleast 20 plus mins. We had her a few times so far. We were very taken back by the unfriendlyness, lack of helpfulness and lack of professionalism of many of the workers. The best workers you will find work in registration. The bathroom door into the ladies room by the registration office has a space large enough to catch a flip flop in and go figure my shoe got caught in there 3 times. Each time catching my skin and the last time was horrible. In the end what a disappointment. In all the places I have stayed never have I had a stay like this. May file a BBB complaint. Rosemary (630-776-5307)

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  5. I was surprised by the service I received from a manager at the Renaissance Plantation Florida (BIN 595). It could be that his hands are tied and he's just following "policy". If this is the case then Upper management seriously needs to look at this.
    I'm getting a group of about 20-30 estate planning professionals (Attorneys and CPAs) to meet at the Bar are for drinks. I asked the manager if he can do something for this group being that there is no happy hour discount. He wanted to sell me a banquet. The POLICY, he says will not allow him.

    So 20-30 professionals are buying full price drinks, and some will probably stay for dinner, and he can't even throw in 2 free appetizers? He said it was against the policy.

    I find it hard to believe in this competitive environment the corporate policy is so strict. This is the first time ever an establishment has basically told me they will not lift a finger to encourage bringing in new customers. If that's really the case then the corporate managers should really look into giving managers more discretion to grow the business and welcome new customers.

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  6. I was surprised by the service I received from a manager at the Renaissance Plantation Florida (BIN 595). It could be that his hands are tied and he's just following "policy". If this is the case then Upper management seriously needs to look at this.
    I'm getting a group of about 20-30 estate planning professionals (Attorneys and CPAs) to meet at the Bar are for drinks. I asked the manager if he can do something for this group being that there is no happy hour discount. He said the POLICY will not allow him to give any discounts or freebies. He did however try to sell me a banquet room.

    So 20-30 professionals are buying full price drinks, and some will probably stay for dinner, and he can't even throw in 2 free appetizers? He said it was against the policy.

    I find it hard to believe in this competitive environment the corporate policy is so strict. This is the first time ever an establishment has basically told me they will not lift a finger to encourage bringing in new customers. If that's really the case then the corporate managers should really look into giving managers more discretion to grow the business and welcome new customers.

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  7. My husband and I stayed at the Renaissance Hotel in Downtown Phoenix. We travel frequently. This hotel ended being the highlight of our 20th Anniversary. The staff was extremely friendly and attentive. They went above and beyond to accommodate us. They made us feel special. The hotel is decorated beautifully, and is very clean. I highly recommend staying there.

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  8. I just wanted to tell you that 'Cat', the bartender at your Dallas Richardson location, is one of the hardest working souls we have ever come across. Witty and energetic, she made the time we spent at her station special. She deserves a raise! Brian & Scott

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  9. I stayed at the Long Beach CA. Renaissance Hotel. The Valet parking person was very rude and confrontational from the start. The bathroom bathing area was very dirty, muddy foot prints in and around tub. While having breakfast there the syrup container was stuck so that when I turn it up it loosened and spilled all over my new clothing and shoes. This was the most terrible stay I ever had a what was suppose to be a quality hotel.

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  11. We stayed as a family from 21 to 28 Dec 2015 at the Renaissance Sharm El Sheikh Hotel, South Cinai, Egypt. The staff was extremely friendly. Both Mr. Sameh Tolba (director of rooms operations and Mr. Hamed Mohsen were fabulous as they made our stay very easy and comfort. They made us feel special. I would stay at Renaissance whenever I visit Sharm El Sheikh and I highly recommend staying there.

    Ahmed Tawfik

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  12. We stayed as a family from 21 to 28 Dec 2015 at the Renaissance Sharm El Sheikh Hotel, South Cinai, Egypt. The staff was extremely friendly. Both Mr. Sameh Tolba (director of rooms operations and Mr. Hamed Mohsen were fabulous as they made our stay very easy and comfort. They made us feel special. I would stay at Renaissance whenever I visit Sharm El Sheikh and I highly recommend staying there.

    Ahmed Tawfik

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  15. I have to say I have never seen such a level of poor customer service. I have been trying to be very patient with this hotel regarding a ongoing issue that I am having I have been tossed around hung up on and lied to. The Atlanta Airport location and there manager Charles Johnson has provided nothing but poor service. He has lied to me continuously and still hasn't bothered to resolve my issue. I am very unhappy and will never ever stay at this hotel again!!!

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  16. My friend who is blind had a very special event that we work hard to assure it was a 1st class event. The General Manager I think his name is James Keefly or something close to that along with his sidekick Jammie displayed extreme racism towards a group who had complied with everything they had asked in the contract, but they were trying very hard to cancel this man's event for obvious racist reasons. So I finally ask the Gm, is it that you don't want this event to happen? To my dismay, with no hesitation, he said No I don't. I was floored and ask why he said I have a lot of concern about you people. I was pissed, but because we had done so much to make this event. A top rated event, which it was, sold out with no problems, I let it go. Now they are still tripping, so as you all no we as African Americans are fed up with blatent racism, and in St. Louis, Mo So we plan to call corporate tomorrow, if we don't get the right response, look for 200 protestors a night outside their St Louis Airport Location. Stay tuned.

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  17. Helen Durant/Reevi Brockovich/ Marylee MansfieldrMarch 9, 2016 at 8:14 PM

    We (all three) checked in to The Renaissance Capital Beijing 2/26/15 for a 3 NT stay and were given a room that definately did not have room for a rollaway whereas last year when we booked we had connecting rooms which was perfect for 3 people. The heat in the room was excessive and the person who came to try to get the thermostat to work could not at all evidently it was broken. We went to the front desk and after some explaining the nice young lady had the Manager David Silveira take care of us. After we had explained our problem he told us he would see what he could do about changing our room and since it was the dinner hour to go ahead to dinner and check back with him. This we did and and he told us that he had two rooms for us (across the hall from each other)on a different floor costing us a slighly different cost which was fine with us and he would send someone up to move our bags. We were surprised when not only did the Staff person come to move us but also Mr Silviera himself and after doing so advised us we could have access to the CLub Level Room and their amenities.
    I worked in Custom Service myself for 38 years and as far as all three of us are concerned Mr David Silveira is a big asset to your Company as he made a bad situation a "Win-Win" situation. That is what happens when employees are Empowered. Please thank David for us.
    Helen Durant. Reno, Nevada USA

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  18. I made a reservation with Renaissance Hotel in Austin, TX. When booking the appointment I was informed that I would be able to have a late check out due to my circumstances. I told the lady that it was my sisters wedding the next day; so I was booking the room so we could spend 1 last night together and we need a room to get ready at the next morning. She said yes wouldn't be a problem. So, I call to confirm and that everything is good to go and the new person I spoke to said that they could no honor that. I explained to the lady why I booked this and what we were doing the next morning, I already booked hair stylist and makeup artist to arrive to the hotel with a timeline for the morning of the wedding. The lady said all that she can offer me is to purchasing another night at the hotel or she can charge me $170 for an additional 3 hours. I asked the lady if she understood what was promised to me (that was what I was told during the time of booking) and if she really understood what I was doing that morning? I had to explain to her again that we needed that room primarily for the morning to get ready and needed a late check out at 1pm; only 2 hours later than normal check out. All she said was I can hold your luggage for you or you need to pay for another night. Talk about HORRIBLE customer service! I travel and stay in so many hotels and have never ran across how much she was so unhelpful for me. She didn't even try to get a manager involved or solutions. I work in customer service and am a manager and this is not how I would of handled this. I am beyond upset with everything right now and this situation is just sad!

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