Renaissance Hotels Corporate Office Headquarters

6 comments
Renaissance Hotels Corporate Office Headquarters
Marriott International, Inc.
10400 Fernwood Road
Bethesda, Maryland 20817 USA
Corporate Phone Number: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Customer Service Number: 1-800-721-7033
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6 comments:

  1. Greetings from Atlanta - I am a frequent traveler and have lots of hotel choices, but when in Columbus, OH, will always stay at Renaissance Columbus Downtown because of the hospitality of Kevin, in the Concierge Lounge. If Kevin didn't know you when you got there, he did by the time you left. And he knew most of the people there, who I suspect are like me - they stay there because of Kevin. He is amazing and very much appreciated. Thank you - Dee Dickson

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  2. Pola Laughlin -Sales Director is fabulous. She always makes sure my organization and clients are well taken care when in town on business.

    A. Wagner

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  3. We stayed at the Renaissance Battle House in Mobile, AL. July 3-6 2015. The 1st room we had was in the Tower. My daughter turned down the sheets to rest and there were spots and hair on the sheets. We called the front desk & a manager came up. While we were waiting we opened the terrace door. It was dirty and had broken glass. The front desk mgr.said she was going to give us an 'upgraded room' in the historical part of the hotel. The view from the room was straight through the 3rd floor parking garage. There was a king bed and a sofabed. The mattress on the sofabed was so thin and sagging my daughter could not sleep on it and instead slept on a small padded chair. There was no blacony or terrace. I called Marriott CS and asked for help. The manager, Margo Gilbert, was gone for the entire 4th of July weekend. Marriott CS sent an em to the hotel but nothing was resolved. The asst mgr. said he knew the sofabeds were very bad and he had budgeted money to replace them. Ms. Gilbert wants to refund 1 night. I think we are due a complete refund as we at no time had the room we booked, and the 'upgraded' room only added insult to injury.

    Extra Detailed Info
    Complaint Date1: 07/16/2015
    (Less)
    BBB Designated Category: Customer Service Issues
    Case opened date: 07/16/2015
    Case closed date:
    Desired Re

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  4. We stayed at The Renassiance St. Croix hotel in the Virgin Islands. My husband and I never took a honeymoon so we planned this trip a couple years after we got married to be our delayed honeymoon. We are currently here as we speak. We were going to stay at The Buccaneer but we made a last minute change to The Renassiance even though The buccanner had a great sale going. I called a head of time to make sure the suite I reserved was beach front then spoke to a lady who confirmed it was indeed. When we arrived (8-11) the room they gave us was partial beachfront. I felt bad about complaining but since I really wanted everything to be special I did. They moved us to another room that was full ocean. After getting into the room we seen ants everywhere. Swarming the counters and all sinks. When sat on the couch they were crawling all over my chest. We called and they came out and sprayed which helped a little but that ants returned a day after. Our window in our room is broken so you can't open it and the balcony still hasnt been cleaned. There is brown stuff all over the floor. Looks like dried food or drink. And the maids rarely change the garbage which just makes the ant situation worse. The counter tops in the room are also rarley wipped clean. We had a popcorn and movie night in the room and I'm still looking at the salt on the nightstand. Onto the service. We have been here for 5 days so far and today we had out first friendly server. No joke. We had Dennis at the outside patio resturant a few times and he literally stood outside the doors of the resturant talking to other workers while we waited and waited for him to take our order and fill the waters. We also had Rebecca for the breakfast buffet. She never filled the waters at all and if you did ask (which we normally would just pour our bottled waters in my purse into our glass because we would wait so long) she would send someone else. If you needed change, we would sit for atleast 20 plus mins. We had her a few times so far. We were very taken back by the unfriendlyness, lack of helpfulness and lack of professionalism of many of the workers. The best workers you will find work in registration. The bathroom door into the ladies room by the registration office has a space large enough to catch a flip flop in and go figure my shoe got caught in there 3 times. Each time catching my skin and the last time was horrible. In the end what a disappointment. In all the places I have stayed never have I had a stay like this. May file a BBB complaint. Rosemary (630-776-5307)

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  5. I was surprised by the service I received from a manager at the Renaissance Plantation Florida (BIN 595). It could be that his hands are tied and he's just following "policy". If this is the case then Upper management seriously needs to look at this.
    I'm getting a group of about 20-30 estate planning professionals (Attorneys and CPAs) to meet at the Bar are for drinks. I asked the manager if he can do something for this group being that there is no happy hour discount. He wanted to sell me a banquet. The POLICY, he says will not allow him.

    So 20-30 professionals are buying full price drinks, and some will probably stay for dinner, and he can't even throw in 2 free appetizers? He said it was against the policy.

    I find it hard to believe in this competitive environment the corporate policy is so strict. This is the first time ever an establishment has basically told me they will not lift a finger to encourage bringing in new customers. If that's really the case then the corporate managers should really look into giving managers more discretion to grow the business and welcome new customers.

    ReplyDelete
  6. I was surprised by the service I received from a manager at the Renaissance Plantation Florida (BIN 595). It could be that his hands are tied and he's just following "policy". If this is the case then Upper management seriously needs to look at this.
    I'm getting a group of about 20-30 estate planning professionals (Attorneys and CPAs) to meet at the Bar are for drinks. I asked the manager if he can do something for this group being that there is no happy hour discount. He said the POLICY will not allow him to give any discounts or freebies. He did however try to sell me a banquet room.

    So 20-30 professionals are buying full price drinks, and some will probably stay for dinner, and he can't even throw in 2 free appetizers? He said it was against the policy.

    I find it hard to believe in this competitive environment the corporate policy is so strict. This is the first time ever an establishment has basically told me they will not lift a finger to encourage bringing in new customers. If that's really the case then the corporate managers should really look into giving managers more discretion to grow the business and welcome new customers.

    ReplyDelete

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