Renaissance Hotels Corporate Office Headquarters

Renaissance Hotels Corporate Office Headquarters
Marriott International, Inc.
10400 Fernwood Road
Bethesda, Maryland 20817 USA
Corporate Phone Number: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Customer Service Number: 1-800-721-7033
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  1. Greetings from Atlanta - I am a frequent traveler and have lots of hotel choices, but when in Columbus, OH, will always stay at Renaissance Columbus Downtown because of the hospitality of Kevin, in the Concierge Lounge. If Kevin didn't know you when you got there, he did by the time you left. And he knew most of the people there, who I suspect are like me - they stay there because of Kevin. He is amazing and very much appreciated. Thank you - Dee Dickson

  2. Pola Laughlin -Sales Director is fabulous. She always makes sure my organization and clients are well taken care when in town on business.

    A. Wagner

  3. We stayed at the Renaissance Battle House in Mobile, AL. July 3-6 2015. The 1st room we had was in the Tower. My daughter turned down the sheets to rest and there were spots and hair on the sheets. We called the front desk & a manager came up. While we were waiting we opened the terrace door. It was dirty and had broken glass. The front desk mgr.said she was going to give us an 'upgraded room' in the historical part of the hotel. The view from the room was straight through the 3rd floor parking garage. There was a king bed and a sofabed. The mattress on the sofabed was so thin and sagging my daughter could not sleep on it and instead slept on a small padded chair. There was no blacony or terrace. I called Marriott CS and asked for help. The manager, Margo Gilbert, was gone for the entire 4th of July weekend. Marriott CS sent an em to the hotel but nothing was resolved. The asst mgr. said he knew the sofabeds were very bad and he had budgeted money to replace them. Ms. Gilbert wants to refund 1 night. I think we are due a complete refund as we at no time had the room we booked, and the 'upgraded' room only added insult to injury.

    Extra Detailed Info
    Complaint Date1: 07/16/2015
    BBB Designated Category: Customer Service Issues
    Case opened date: 07/16/2015
    Case closed date:
    Desired Re


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