ReachOut Wireless Corporate Office Headquarters

12 comments
ReachOut WirelessCorporate Office Headquarters
Nexus Communications Inc.
3629 Cleveland Ave., Suite C,
or P.O. Box 247168
Columbus, Ohio 43224 USA

Corporate Phone Number: 1-877-870-9444
Fax Number: 1-877-870-9333
Email: CustomerFeedback@reachoutmobile.com
Customer Service Number: 1-877-870-9222
Tech Support & Help: 1-888-592-0615

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12 comments:

  1. What is with this company? Do you not value your contract and your customers? I have now been online waiting for help for an hour and 30 minutes! This is by far the worst customer service I have encountered in my life!

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  2. THIS IS NOT A GOOD SERVICE THE [PEOPLE ARE UNPROFESSIONAL TELL YOU ONE THING AND JUST DONT NO WHAT THEY ARE DOING I HAVE BEEN WAITING FOR A PHONE NUMBER FOR 3WEEKS ITS SAD I WOULDNT RECOMMEND THIS SERVICE TO NO ONE I MEAN NO ONE

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  3. This company is absolutely ridiculous.. I wouldn't recommend them to an ENEMY.. Customer service is a joke and beyond disrespectful. I'd rather use a cup and a string to communicate if this was the last option for a phone service. I've gotten ripped off badly without any assistance or customer care from the company... PLEASE TURN AWAY!

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  4. This company sucks

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  5. I PAID FOR UNLIMITED MINUTES ONCE AGAIN, YET IT HAS NOT BEEN APPLIED TO MY ACCOUNT.

    THAT WAS JANUARY 03, 2014. TODAY I ONLY HAVE 3 MINUTES,BUT SUPPORT DOES NOT ANSWER THE

    PHONES.

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  6. This company is FULL of BULLNUDDIE... I have been waiting on my mins since the beginning of the month (January of this month). And Now they are telling me that I have 270mins and I am only hearing that Inhave 58mins.

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  7. I am filling this complaint against Nexus as they own, operate, run or in some way are affiliated with ReachOut Wireless Lifeline program. I have had many problems with ReachOut Wireless but the one that is my main concern and never has been addressed as well as on going is just getting in touch with them. Last year in June when I signed up and received a none working phone the ONLY way I could get any helps was by filling a complaint. I was then assured this would never be a problem again. I needed to talk to their customer service again this month and once again only way I could get any help was once again file a complaint.

    If you check with the BBB and do a search on reviews on ReachOut Wireless you will find many others that have the same problem. Being this is a government founded program and the American citizens pay for this it seems that there need to be a full investigation of there business practices mainly just trying to get in touch with them. Recently they told my they are up dating their system, which is the same thing they told me almost 7 months ago.

    Being they are under a government contract it seems this should be not only my concern but also all so the governments. I have spent HOURS and days with out and reply. I have sent many emails, which most where never addressed. If you call them most of the time you run out of your minutes before you get a real person. I think that all will agree including my self this is totally unexcitable and need to be addressed as well as fixed.

    This is in every one of the emails I have received and is a false statement as nothing changes. I have copies of emails if need be.

    Quote[Reachout Wireless strives to provide high-quality, reliable wireless service and excellent customer service. We sincerely regret any problems you may have experienced and will take all steps available to us in order to ensure the issue is resolved to your satisfaction.] Quote

    I am tired of my government spending the citizen’s money on programs that are not doing their job! I have links if need that will substantiate my complaint emails sent to me.
    Concerned American Citizen

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  8. I have been waiting for a replacement phone ever since February 4 2014. I been calling every week still have not received the phone.The people keep telling me to call for a tracking number.Because they place the order on April 5 2014. They are bunch of liars

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  9. My Father is/was a lifeline member since 2012, in Feb of this year he was informed he was to change his number, NOT that he now has to re-certify annually. He always runs out of the 250 lifeline minutes and has to spend a minimum of $10 per month, which leads me to believe reports of reachout double, triple and quadruple charging minutes. Since Feb they have been charging his account $9.25 per month for the gov program he was receiving yet not receiving the 250 minutes. He just went and bought 300 mins for $10, after 72 minutes, he added them up, he is now out of mins. He just got off the phone with them and supposedly he is still enrolled in lifeline, all the charges were in error including the 9.25 they just charged him.

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  10. I have been with REACH OUT WIRELESS for many very bad years and its getting worse they threat us like trash i cant believe they just took 370 mins from me 170 of which i purchased myself then said i used them on a internet service i have never been on no internet on my phone since i had the phone i explained my phone had to have been hacked i asked to speak to someone about the problem because i don,t even have internet service on my phone plus i just got out of the hospital i have had three open heart surgeries and need my phone for emergencies i begged them to just check to see what happened they refused and hung up on me just because its the government should not give them the right to abuse people.I PRAY THAT GOD FIX THE BAD PEOPLE SOONER THAN LATER EPHESIANS 6-12 sums it all up there works will not go on noticed.

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    Replies
    1. File a report with the FCC online. I had a problem with Reachout wireless. I filed a complaint against reachout wireless on the FCC website. Reachout wireless addressed the situation immediately after the FCC contacted them. The FCC will do a follow up with you to see that the problem was addressed. I would advice anyone having a problem with reachout wireless to file a complaint against them on the FFC website or call the FCC directly.

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  11. I have applied for Lifeline three times this year and the last two I was not told that they would stop servicing Lineline in California by 2/24/2015. They did stop and now I have to get Lifeline with another company. I did go online to Assurance yesterday and applied for Lifeline. I was told by ReachOut that I had to put $10.00 on my phone per month under the trational plan (because that was what I was now under since the Lifeline never went through) or risk losing my number. Since that was the reason why I was applying for Lifeline again anyway, because I could not afford to purchase minutes with my below poverty income, I could not afford to purchase $10.00 per month. I had been purchasing $3.00 per time prior to January and was told that that would hold my number for one more month. Yesterday when I went online to do that, the website was under construction and I was not able to do so. This morning I went online and got the same message. I went on chat this morning with Lifeline and most of my questions were not answered and I was provided horrible customer service as I always get unless I get a supervisor and then I am usually told that one is not available and I have to wait for hours to get a call back and then do not get one at all anyway. Today after going on chat, I tried going on the website to purchase more minutes and now I notice that they no longer offer the $3.00 option, only the $10.00 option. I do not have the money to waste on this company for one more month and I cannot risk the possibility of the fact that my Lifeline could go through quicker than anticipated and I would have paid for minutes I will no longer be using since I plan on keeping my number when I change to that other company. I do not know why the federal government allows companies to utilized foreign companys to service accounts of usa companies. This is just plain crazy. I cannot wait to find another company that rivals ReachOut in customer service!!! I plan on contacting the federal regulators and the BBB regarding this company!!!

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