Ramada Corporate Office Headquarters

Ramada Corporate Office Headquarters
Wyndham Hotel Group - Ramada Worldwide
22 Sylvan Way
Parsippany, New Jersey, NJ 07054 USA

Ramada Inn
Mailing Address:
P.O. Box 4090,
Aberdeen, SD 57401

Corporate Phone Number: 1-973-428-9700
Online Website: http://www.ramada.com/
Reservations: 1-888-298-2054
From Mexico:1-877-229-6668
Corporate Phone Number:1-973-428-9700
Customer Service Number: 1-800-828-6644

41 comments:

  1. I would like to commend the Ramada Plaza 4849 Bannock St Denver,Co 80216 (Ross Raawlink) was one of the best person's i've in countered in a whikle my visit was one of the most stress free , iinviting places I had been to in a while Thanks. James S.

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  2. Stayed at Ramada Hotel in Nashville Tennessee and received the worse stay of my life. The toilet did not work and no trash liners in the wastebasket. My husband and I will not return, it was also overpriced. Mr.& Mrs. Donald Motes 5268 Hwy 367 N, Bradford, AR 72020. Do not stay at Ramada Inn & Suites Downtown-Stadium, 303 Interstate Drive, Nashville, TN 37213.

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  3. This place need to get its shit together they tell me one they would charge me one prove and then when I get the bill I owe 3000 $more then was agreed upon

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  4. The Ramada Inn Willioughby Hills Cleveland is the worst stay ever!!!! Checked into a room and the room had not been cleaned. Beds unmade, bathroom filthy etc. Went to front desk and was told they have no process of knowing if a room is cleaned or not. Moved to another room and it hadn't been cleaned either. Moved to a third room which was okay. Spoke with the night manager, Steven Mwabe, and was told I needed to talk to corporate because he did not believe this was an issue.... Hotel has gone down considerably since it was sold by the Holiday Inn to the Ramada franchise!!!!

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  5. kenneth thompson ,newark deOctober 11, 2013 at 9:36 PM

    After a four day stay at the ramada inn in marietta,ga we were ready to get out of there.all the amenities ( reasons for booking there were out of order no indoor pool,no hot tub,no washer or dryer all broken. Could have stayed across the street fof half the price and would have all the same amenities . Never again,oh booked five weeks in advance and as for a room near the pool.

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  6. st. louis convention center ramada inn. BED BUGS. DON'T STAY THERE .

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  7. I stayed at the ramada a few nights ago with a wedding party and the front desk gave my reserved room away to someone else and the the employees seemed like they didn't no what they were doing it seemed like the only people who cared and actually helped me were the housekeeping manager and the young girl who seemed like her assistant. After the whole room changing dilemma things started to get better the two hard working young men who I believe we're maintenance we're very helpful they helped me bring my bags to my room and also one of them fixed my tv in my room that was very fuzzy. Overall I had a great stay due to the housekeeping manager her assistant and the two young men but the front desk is very poorly managed. This was alll in the fishkill ny ramada.....
    I posted this on tripadvisor and it was deleted I wonder why? And I wasn't crazy about them knowing that they have prostitutes on the third floor and allow people to somke pot you can smell that a mile away! Will never stay agsin DISCUSTING!

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  8. Stayed in the Ramada Inn Fishkill, NY. This was by far the WORST hotel stay I have ever had in my life. The place was very dirty and very outdated. You walk through the halls and can see nothing but stained rugs throughout. I left there feeling like I needed to get a hepatitis shot. I actually had to line the toilet with toilet paper (which housekeeping only left like a quarter of a roll) because it was too filthy to sit on. The heat and AC barely worked. When you stepped in the tub it basically collapsed like you were going to fall through the floor. The tissue dispenser was empty. The TV remote didn't work so you had to stick your finger in a hole in the outdated TV to turn it on and off. They apparently allow people to loiter and party in their parking lot at midnight for hours. They were screaming and yelling so loud it was impossible to sleep. When we left in the morning, there were beer cans all over the parking lot from the loiters and advertisements with half naked women on them on all the cars. I have never in my life stayed at a hotel that allowed people to do this. I will NEVER ever again stay at a Ramada or any other hotel associated with this company because they obviously don't know the meaning of hospitality.

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  9. I stayed at the Ramada Inn, Rochelle Park for a couple weeks. My stay was long enough to see that this hotel needs some educating in hospitality 101. The most annoying thing was that housekeeping wouldn't change the sheets unless I asked them to. And even then, they would only change the top sheet, not the fitted sheet or the pillowcases, unless asked. They never dust. They only vacuum if asked to. They don't clean the sink and bathtub, I had to spray Clorox in each to kill germs and clean out myself. (Evidence of this was the hair left behind after I showered and AFTER they did 'housekeeping'). The other thing I found odd was that housekeeping wasn't done until 5 or 6 p.m. Also, there are NO extra outlets in the rooms. If you need to plug in a laptop or phone charger, you have to unplug one of the room's appliances to use that outlet. The front desk staff is horrible. Unfriendly and unprofessional. So for hospitality, friendliness and cleanliness, this Ramada Inn in Rochelle Park, NJ gets a thumbs down. Their only convenience is not being on the side of a highway. It is accessible from a main road in the town and close to the Garden State Plaza Mall. From reading the other comments, it seems this hotel line is more like a motel than a hotel.

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  10. The Ramada inn in Tuscaloosa Al canceled my reservation. I called and asked if I needed to go ahead and pay for the room or wait til I check in. The guy I spoke with said No you can pay when you check in. So I left it at that. Now that its the day before we leave to head up there my reservation is getting canceled because my card wouldnt go through... I get paid at midnight ... but that's not the point I asked if I needed to pay ahead of time and was told no I could pay at check in ...... The manager then said that it was policy on game days to have the payments in before 12 ... I eould have paid for it IF I knew about it !!!! Ugh these people make me so mad, ive worked in a hotel for the past two years so I know you can let people pay at check in. Do not sit there and tell someone something and then take it back !!!

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  11. We are booked in to the Ramada Peoria on Grand Ave a suburd of Phoenix. This is the most disgusting hotel room we have ever been in. Its too late in the evening to find another hotel so will have to work with what we have. The good wife is sleeping in her cloths because the bed sheets look as if they were never changed. The bathroom is filty as is the carpets. This place should be closed down. I have stayed at other Ramadas but I have never seen anything like this before.Dec 31/13 evening.

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  12. Ramada Inn mentioned that “Your room will be guaranteed for late arrival”
    on the confirmation form, however it was not guaranteed.
    At check in lobby, we waited 2.5 hours, then they mentioned to us that the rooms were sold out because of over booking at 1:30am on Friday, 27th.
    They did not try to find another option, then they just gave us the phone number of Expedia. I saw more than 10 families in the line which everybody had the same problem, not only through the Expedia, therefore it was completely the Ramada Inn’s problem. However, they did not admit about what they did and they did not apologies.
    Finally, we called to Expedia, and it took an hour to find a room in a different hotel. Then we checked in at a different hotel at 3:00am on Friday morning.
    The process took 4 hours and the employees at the Ramada Inn were no help with their rude attitude.
    We will not use Ramada Inn anymore and will share to all of our friends and other people about your negative attitude and rude services.
    We strongly point out your rude attitude and inflexible slow services.
    Please review your services and organization strictly.

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  13. We stayed at the ramada in douglasville ga on fairburn rd, we had to swap rooms because one of the beds had not been cleaned and then there were boogers and poop wiped down the walls no microwave and a lot more wrong. I went to complain and see about moving rooms or a discount be cause we paid 70+ dollars and the guy at the desk handed me my money and said we needed to leave asap. I told him we would not be back his comment was "and that is ok" The bad thing is this was 11 pm and shuffling our 6 yr old in the cold was BS

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  14. We stayed at Ramada Kissimmee Maingate West Hotel 7491 W Irlo Bronson Memorial Hwy Kissimmee 34747 and the front counter personnel was very rude, the frig was all frozen over but what bothered us the most was that my wife left three rings on the bathroom counter as she did our daughters hair. We called it in the day we checked out but it took them three days to get back with us that they didn't find them. We that's a load of crap we can't deal with dishonesty so we are switching back to their competitor. Shame, we have three more meets in Kissimmee in the next two months.

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  15. Ramada Inn Convention Center, St. Louis, Mo
    DON'T TRUST!!! Been staying here same time every year, generally 2 rooms for 2 days each time-even so long as they've gone through a name change. This year we were meeting friends from another state here for dinner at the restaurant, an event across the street (so don't have to pay for event parking) and lunch the next day at the restaurant before leaving. We checked in on Friday and our friends tried checking in on Saturday however were told at check-in time of 4:00 (event started at 6:30) that they had no room-as they were overbooked. They did have a reservation which we had booked one year ago--however the hotel would have to send them to a sister property as they were having to accommodate a large group that had been staying with them for several years-and were higher paying customers. (we received a discount due to long time customers) It was snowing and icy and the other hotel was 6 blocks away and they would possibly pay for them to take a cab ride one way. Unfortunately the weekend was only spent at the event with our friends--no dinner at the hotel before event, just met at the event, and no lunch before leaving at the hotel. Ruined entired weekend. They also paid for their own cab as the sister property had no notes about any of this situation and were having to "check" and make sure everything was approved. Our friends had to leave for the event and did not have time to wait for approvals which were supposed to have been done. Also, there was no "hotel" parking so they had to use valet hotel which was $35/plus tip which was originally included in our first reservation with the package. Needless to say, a complete mess. From now on, I'll probaby never trust when making a reservation anywhere. By the way, found out they knocked 19 other people out of their rooms which had been reserved for some time-some over a year like us.

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  16. We spent 3 days at the Ramada at 8955 Grand Ave, Peoria AZ. What a joke for a Ramada that in my younger days of travel I thought was close to the top of the line. Apparently, you are buying out all the hotels in foreclosure and slapping your name on it. Ice machine not working, vending machine showed water and I got Pepsi. No hand towels after the first day. Towels we did get looked like there were from the very 1st Ramada Inn every built. Duct tape on the bathroom threshold to keep the screws in place. We were not given any more toilet paper after the 1st day. I would be ashamed to have my name on
    such an establishment. I felt very sorry for the staff, as they were friendly and polite and had to spend their entire day apologizing to the customers. I will look for a strip motel before considering another Ramada any where.

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  17. Don't ever stay at the Ramadan in Pocatello, ID. The staff is rude and don't care about anyone. Cigarette breaks are more important than customers. There's black mold, bad plumbing, bed bugs and it's best known for the prostitutes they allow here. Drug transactions and sex solicitingdone by employees during their shifts. This place needs to be torn down. It's shameful.

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  18. Had to change rooms because toilet handle was broke room we changed to had a toilet that ran all night well not stay with ramada again

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  19. Booked to stay at Ramada Banff Trails Calgary NW. Used washroom, there was four inches of dirt on walls around floor, human waste on toilet, soap dispenser so dirty couldn't use it. Decided I couldn't say there and would not give my money back. Front desk said I had to see to that through expedia but expedia called the hotel and they would not refund my money. Lied right to my face. There was dried food on the tables and old coffee spills down the counters where the "complimentary" coffee was. Who would take any coffee or food? They would be sick. I will never stay with ramada again. I was so very disappointed. I was under the impression they were a classy organization. This hotel was a dump!

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  20. RAMADA INN SHOULD BE ASHAMED

    Ramada Inn in Ft. Lauderdale is a DUMP!!! Stayed there on April 13, 2014, and it was the worst hotel I've ever been in. The toilet and the bathroom sink leaked. Also, the bathroom sink had not been cleaned, and the scum was so thick, it could be scraped. There was filthy grout in the shower, and in the floor tiles. The furniture and draperies were filthy and outdated. There were bugs in the ceiling light fixture, and the carpet had not been vacuumed around the edges in it looked like years. The bathroom door would not close, and had not been cleaned in a long time. There was dirty and rusty-looking caulking around the walls and floor tiles in the bathroom. It looked like the walls in the rooms and the outdoor had not been painted in years. The outdoor walkways had raggedy carpet, and even the landscaping had diseased plants. The outdoor bar was dirty, and so were the tables and salt and pepper shakers. I won't be staying at Ramada Inn ever again, and will not recommend anyone else staying there either.
    When mentioning my bad experience, I found out that many others have had similar experiences with your hotel chain in other parts of the US.

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  21. I stayed at the Ramada in Elizabethtown, KY this weekend. I called and made reservations Thursday before and needed an adjoining room. I was told that the price would be $99+ tax. When we got there to check in we were told a different price that was double what we were told. The lady at the front desk was very rude and unaccommodating. We are in town a couple of times a year and will be sure not to stay at this hotel again.

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  22. Stayed at the Ramada Inn in Oklahoma City was the worst hotel I ever stayed in. Using the bathroom sink the water was running on my feet, the shower was spraying all over the bathroom. The room smelled and was a non-smoking room

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  23. It seems ramada ins corporate office DOES NOT care and doesn't actually read these comments. We stayed at the ramada Inn in Hialeah Florida May 1 and 2. 99.00 for the first night and 109.00 for the Second? Seems they have a the longer you stay the mare you Pay! This hotel if you can call it that is absolutely disgusting. Crud on the bathroom taps not one vending machine working,and the tiny store in the lobby had no working fridge so you couldn't even buy cold drinks.
    This is by far the worst place I have ever stayed in. We spent 8 days in the state of Florida and stayed in several other hotels for half the money and twice the service. We will never use ramada inns again, I will sleep in the car first.

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  24. I recently took a trip and stayed at the Ramada Inn, in Warner Robins, GA. The hotel looked to be under-construction, but was making good progress. The lady at the front desk who told me her name was Candice, was very unprofessional, she was rude!! Plus she assigned me to a room that was already occupied, but she calls herself the "Front Desk Manager"!! I WILL NOT RETURN TO THIS HOTEL AS LONG AS SHE THERE!!!

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  25. I recently stayed at the Ramada conferance center Address: 3130 Hartley Rd, Jacksonville, FL 32257, and it was my worst experience ever, I cancled my reservation and went to another hotel, beth and the manager on duty are rude disrespectful and i observed them talk to customers on the phone the same rude way they treated me. What has happened tp this franchise, gone downhill is an understatement!

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  26. The hotel in Lakeland Florida was sick. When we entered the room I went to bathroom. I opened lid and there was poop and toilet paper in
    there. We called front desk. They
    sent maintenance. We told them
    that we could see it wasn't cleaned.
    He said it was cleaned with toilet
    paper. Turned around and there
    was a bug crawling on wall
    pointed it out to maitence. He said
    those things happen. Ask for new
    room.
    Lady said no more rooms. It was a
    lie we left and went somewhere
    else would never go back to
    Ramada again

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  27. Last week I spent over two hours (on the Web) looking for a place to stay overnight in Knoxville, TN on our trip to Nashville, TN.

    The reason so much time was spent is because I was looking for a reasonable priced and clean hotel. After so much time

    I decided on the Ramada due to name and it was part of the Wyndham Rewards.

    What a mistake - Hotel was worn and dirty!!! way overpriced!! I was embarrassed to have my wife and daughter stay there -

    after mid-night not much of a choice!

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  28. Stayed at the Ramada Newark/Wilmington May 21, 2014. Called ahead to see if they accepted a coupon; answer was yes. Arrived and was told by Omar that the coupon was not accepted -- we needed the entire page from the coupon book. After much discussion, the whole page was produced and then Omar reluctantly took the coupon. He was rude; this is not good public relations. Room was average, as was the breakfast.

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  29. Stayed at the Ramada Elyria, Ohio; Absolute worst hotel I have ever seen or reserved. Main lobby baseboards missing; paint and plaster at rear entry peeling from ceiling; pool half full with dingy water and tools/ extension cords around; Room had molding from ceiling/ wall corners fallen and hanging from the wall; no phones in rooms worked. We cancelled the week we had reserved. I met the manager, Marc, the next morning and asked how this is a Ramada? He got mad, and was very rude after that.

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  30. Ramada name is now in my book in with all the other
    dive places not fit to stay at. Last stay in Mitchell SD made this clear and reading the same thing is nation wide is eye opening. Ramada will no longer get any money from me.

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  31. WOW, I should have read all this BEFORE I stayed in a Ramada. We stayed in Brewton, AL and had a terrible experience. Shower knob came off during my shower and had a difficult time getting the water turned off. Management was terrible. I won't waste my time telling you all the other 10 things that went wrong..

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  32. Currently staying at thee Ramada on Banff trail in Calgary, AB and this has been a horrendous stay and I have stayed at many hotels. When i first opened this door, my motel room reaked of smoke and with allergies, does not sit well. Asked to be moved to another room or what they can do for me and was told that there was nothing that could be done. I couldn't even go to another hotel as everything was booked. Furthermore, my toilet would not stop making noise throughout the night and my telephone was not working, not even to contact front desk in the event of an emergency. This room was filthy and there was "hair" in the bathtub which I had not yet used. I also found a spider the size of a toonie in my room. I am not gonna lie, was very tempted to sleep in my car, much cozier. Another thing, I only had one role of toilet paper so I asked the front desk for some and get this, they ran out and had to run next door to a competing hotel to get some for me...WT????? Oh my, I will never recommend a Ramada or stay with one ever again and I have had some good experiences but this just trumped them all. Take my advice, don't stay here.

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  33. Hotel From Hell, Run As Fast As You Can!!

    At check in at Ramada Inn, Florida City, FL, the desk clerk was not very welcoming but nice enough. Upon entering the room, the sour musty smell was over powering. I got out of the shower and walked across the carpet and my feet were black, gross!! I never walk on carpet in a hotel room but the room looked clean.

    We went out for the night and left our vehicle under a lit parking lot in front of a surveillance camera. Walked out side that morning and noticed a window broken out. I’ve always heard not to leave valuables in your room and not to leave them in your vehicle, what to do? There was not a safe in the room. Well, wrong pick and several items were stolen. Called the front desk to let them know we were robbed and asked them to call the police. The manager, Mercedes told us to call them. Went to the front desk and talked to the manager about looking at the surveillance camera. She said she could not let us look at, that we had to let the police view the tape.

    Police arrived to review the tape and the manager did not have a password but said she would call the owner. The owner showed up and said he never received a call. We were told by the manager the owner was reviewing the tape. We spoke to the owner and he said the did not have the password. The manager denied she told us that. The end result is mysteriously, no one had a password but they would contact us when the tape was available. We knew there would never be anything come of this.

    After talking to a couple other employees, they said nothing like this has never happened. We talked to the police department and was told this is an on going problem with this hotel and every time the police want to review the surveillance video, the same result, “They don’t have the password”. When talking to the owner and manager, we were told they never needed the password since this never happened before. We feel like we were lied to. Sure got the feeling like this was an inside job, like someone knew more about the thefts than led to believe.

    We had problems entering our room. We talked to the manager, Mercedes. She basically snatched the key out of my hand and said lets go see and acting annoyed. She had the same problem and said guess she would have to have someone look at the lock.

    We left the hotel and the next morning, realized we have left an expensive phone charger. Called the hotel around 7:30 AM and the same check-in clerk answered the phone. We asked if she could secure our phone charger. She was very nice and said no problem that when someone comes in, she will have them get it from the room. She confirmed that no one stayed in the room. Called around 9:30 and she still had no one dispatched to the room. Called again at 10:30 and she said she would send someone down. Thought this would be redeeming from the hotel. Received a call back and was told sorry, they did not find and charger and some one “did” rent the room. She was very cold and could care a less about anything. The maid comes in for b’fast and has plenty of down time so someone could have been dispatched to the room sooner.

    So, don’t take the cheap way out and stay at Ramada Inn!!

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  34. Ramada Inn 1051 ih-35 North, New Braunfels, Texas.
    Very dated and tired place to stay. The biggest problem was the general manager, Dan Henry CHA. He was the rudest person I have ever the misfortune to deal with. He must have been there since the Inn was built because he seems to be just as dated and tired.

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  35. Recently stayed at the Ramada - Waukegan/Gurnee in Illinois, with the name Ramada there is an expectation of quality rooms and food. The room was in need of repair and new paint, bathroom door did not close smoothly, had to really put a strong effort in pulling door closed. Pool was ok, sauna and jacuzzi closed for unknown reasons. Stairwell to room was really shaky and unstable and floor outside of room was rotting through, you could feel it when you walked. Restaurant attached to hotel - food was ok, service was terrible. made the mistake of not checking the hotel rating first. hotel has a 3 star rating, should be 2.

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  36. DO NOT book a room at the Ramada in Wilmington NC. Its is as bad as all the others mentioned here and has a might club/dance club attached to it. Full of thugs and gangsta's. Shootings and stabbings in the parking lot, car breakin's, and assaults. Neighborhood itself is sketchy at best. The pool is full of people who come in cars who DO NOT BELONG there and management allows it!

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  37. Do not book a room at Ramada in Tampa,fl Morris bridge very rude people there

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  38. I stayed in a room at Ramada Plaza and Convention Center in St. Louis, MO, July 3-6, 2014. The staff was friendly and promised the moon, but didn't deliver anything much! My bathroom fan made so much noise I couldn't turn the light on, the lamp was broken, there was no clock, no remote, a missing picture from the wall, a hole in the bathroom door, one elevator didn't work, and they didn't replace cups, towels, etc. daily. The pool was freezing cold as well. The only problem rectified was the remote which took 3 trips to the main desk and 2 days to remedy. I am usually able to go with the flow, but this was a disaster!

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  39. I wish i would of seen all these comments before spending over 550 dollars and that was priceline for 7days. this was in asheville NC the Ramada that said River Ridge at 800 fairview rd. first room air didnt work, so moved us down the hall, that ac was not any better, but we dealt with it, The bathroom in blding A in entrance A was unlocked and there was poop all over the wall, floor, toilet...gross. Then the floor in the room had not been vacumned from sat when we checked in and still hadnt as of thursday. There was dorito crumbs on the floor after the housekeeping left, and we never had doritos. The next day there was a tampon in the sink, unused thank god, wasnt ours. I called three days in a row about the bathrooms etc. The second day we found a dirty sock under the edge of the bed that wasnt ours. There was a rec from over a month ago for kfc on the floor by the tv, then someone pooped in the hallway of the stairs, and there was toilet paper with poop there for over night, there was poop on the wall. After the third day of complaints they cleaned part of it. The front desk guy said it looked like blood to him. Even better! But then i was told the bathroom in the entrance isnt for public and they are supposed to be locked and it is for staff. Well it was not locked the first two days and after the complaints all they did was take out the trash. There is nothing saying private or employees only nothing. It says mens and womens. There excuse why it didnt matter that it was nasty was because it didnt matter since they werent for the public. YUCK! Then we were supposed to meet with the manager and he wasnt there. I told them to have him call if he was leaving early. Nothing. SO we get moved to a suite after i go to the desk and complain about the manager not being there. Well the AC works there!!! YAY! But they said they wanted to not have the room touched until the manager could look at it. When i got back the do not disturb sign on that room was removed. I called the front desk and asked the lady named tawnya about it and about making sure the manager gets the message that i want to talk to him tomm morning. I was irritated telling her everything (the 4th time i have had to explain all this) and i said this is beginning to be "bullshit". she said dont use that language with me and i said im sorry and she is like well dont use that with me or i will ask you to leave. I was like are you serious, but i didnt say anything. Then the guy at the desk who came in after she left, we needed a blanket and stuff for the pull out sofa, and when my daughter went to get it, he told her she isnt supposed to have 5 people in a room and that it is ok for tonight. why would you confront a child? And i also had to pay 70 dollars to have one pet stay at their "pet friendly" hotel. The hallways stink so bad!!!! The bed frame cut my daughter's leg, then the pool has a hand rail to get in and out, she was hanging on to it and it swung to the side and she fell and has a bruise on her knee. They have a minute slide by the picnic area, and there is a wooden piece that is broke and it has a hole where a kid can have their leg fall through. This is the worse place i have ever stayed in, and i have stayed in some bad places. Origional price is like 109 doll a night on weekdays, I pd 80 per night plus the 15 doll for the first night and 10 per additional night for pet. That is with a 25 perc discount for staying more than 4 days. This was the worst experience, and I have been here fro sat 7-12 till 7-18 and still no results except being moved tonight to a suite and having to move all out stuff for the 2nd time. I can say the breakfast is good, but that is it. The staff was also rude (housekeeping) and the one hispanic pregnant housekeeper, which is the one who cleaned and left a tampon in the sink...also had a little kid with her. I think that is a liability itself, because if the kid picks up something and walks off with it or sticks its hand in animals cage and gets bit. This place needs to step up its class.

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  40. RAMADA INN AND CONVENTION CENTER IN AUGUSTA GEORGIA SHOULD BE SHUT DOWN, WORST EXPERIENCE OF MY TRAVEL LIFE
    RAMADA INN AND CONVENTION CENTER IN DOWNTOWN AUGUSTA GEORGIA IS THE WORST HOTEL I BELIEVE, ON THE PLANET. WORTHLESS MANAGERS WHO WOULD NOT COME OUT OF THEIR OFFICE TO DISCUSS PROBLEMS, THE ABSOLUTE WORST MOTHER/DAUGHTER WAITRESS TEAM I HAVE EVER ENCOUNTERED. I BASICALLY CALLED ALL THE WAY TO THE TOP OF THE RAMADA CHAIN AND WAS TOLD THAT IF I DIDNT LIKE IT THEN DISPUTE THE CHARGES ON YOUR CREDIT CARD BECAUSE, AND i QUOTE, " WE AINT GIVING NUTHIN BACK"
    PLEASE POST ON ALL OF YOUR SOCIAL MEDIA, THIS IS HAPPENING TO TO MANY GOOD PEOPLE AND WE ALL NEED TO JOIN TOGETHER AS A VOICE.

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  41. On 20 August , 2014, as guests of Ramada near the convention center, with a prepaid room, my wife and I accepted the accommodation of transportation to Sea World of Orlando. The service was offered as a bus ride to Sea World, departing the hotel at 11:20 AM, with return service at 7 PM. The bus operator was "Main Gate".

    After spending the day at Sea World, my wife and I set up vigil in the bus loading area at Sea World, commencing at 6 PM. That bus never showed up, and my wife and I were left stranded in extreme heat and humidity. Suffice to say, we both observed every bus that arrived and left, and it simply did not arrive to transport us back to the hotel.

    Understanding that mistakes happen, I called the front desk at the hotel, explained our circumstances, and asked if the hotel would help us return to our room. I was polite - using no profanity or personal abuse, but we had been waiting in 110 degree temperature for 2 hours, so I was all business, and to the point. The desk clerk refused to respond to my request for help, became angry, and ultimately had me “trespassed” and evicted from our room.

    Sheriff's deputy Mike explained that, under Florida law, any property owner can "trespass", that is, accuse a person of being a trespasser, for any reason. So, someone who is childish, immature, stupid, etc. ... as in the case of our desk clerk, can easily misuse the law for their personal indulgence. That is what happened here. The fact that my wife and I were paid guests of the hotel made no difference - the law is absolute.

    No explanation or apology was given for this crime, and no offer was made to return my payment for my room. However, a threat was served to me, under enforcement by a local sheriff’s deputy, that, henceforth and forever more, should I ever return to hotel property, I could be arrested. I was fingerprinted and now have a criminal record in Florida.

    I am given to wonder - if this is the way that Ramada Inn treats its guests, then how can they expect to stay in business? Let’s review:

    • The hotel provided transportation with the promise of return
    • Although we waited and watched for almost 2 hours, my wife and I were left stranded in the parking lot at Sea World, in conditions of extreme temperature and humidity
    • When I called the front desk to ask for help, the clerk became angry, would not discuss my request for help, and had us thrown out of our room, under threat of imprisonment
    • No offer was made by the hotel to compensate me for my prepayment, or to compensate me for anything

    These events are true, and did, in fact, happen on 20 August 2014. I wish to file a formal complaint against Ramada Inn and Ramada Inn of Orlando, near the convention center. Our treatment was unfair, caused us great damage, and, is indefensible.

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