Hello, We are avid Pizza Ranch attendees. We have ate at many different locations. Recently we ate at Decorah Iowa Pizza Ranch, and It was not a pleasant experience. We noticed the establishment to be extremely filthy (In all area, tables, floors, restrooms, windows, food and grime caked on the table edges, food and silverware all over the carpet area etc) The staff was abundant, counting six or more employees, with only about seven customers. Most employees were standing around chatting. Our plates were not removed till right before our departure. We observed an employee come out to buffet and grab a piece of chicken, by bare hand, and take a bite while still in dining area, then proceed to back kitchen area. Hoping something can be done about this place, it is not a good representation of the pizza ranch name. We have always enjoyed how clean and efficient all of the stores have been, but this one is definitely not.
You have an extreme disconect with managment customer relationship in Mason City Iowa. My order was delivered incomplete..when I called the mgr said we would be glad to charge you for what we did not deliver..and then blamed my phone..kid needsto be trained...if youdo that kindof thing...oh..and had wrong name on check...not last but first..
I worked for pizza ranch at first I was very excited.AS I moved up from crew to foh I saw my dream an my accomplishments happen, But then I start feeling that I was push to the sided.My goal was to one day be a gm or work at Corp.work from day one untill 7-22-14.I am very disappointed with your Kansas city store an the way I was let go.Thank you
My husband and I have eaten at several Pizza Ranches over the years but we are very disappointed in the Charles City Pizza Ranch. We would rate Charles City F for failure. It has gotten so bad since it was purchased from the original owner a few years ago. When Scot, the original owner had it everything was wonderful but since it changed hands, it is awful. The chicken is almost always overdone, when pizza is ordered, you will be lucky if you get it before being done with your meal, the help wonders around like they don't care if they work or not, turnover is rampant since all the good help runs out the door. Saw one guy from the kitchen drop a set of tongs on the floor and pick them up and put them back on the pizza. The new manager is sure not a people person either. You hardly know she is there and she never says much or acts like your are an important customer. Doors to the bathroom and tables are so sticky. Place is not as clean as it should be. We hardly ever eat there anymore. NOW FOR THE GOOD STUFF!!!!!! The Waverly Pizza Ranch would get an A++++++ Everything is always great there. Chicken is always juicy, help and management are all very friendly, lots of help have been there for years, place is clean and very happy with no complaints at all. Wish Charles City could take a lesson from them.
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