Old Chicago Corporate Office Headquarters

Old Chicago Corporate Office Headquarters
CraftWorks Restaurants & Brewery
201 West Main Street Suite 301
Chattanooga, TN  37408
Corporate Office Phone Number: 1-423-424-2000

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  1. Dear sir or mam

    I am writing to express my diisgusted and disappointment with my october 4th dinner at 7:30pm Pappillion, NE. I went to your restaurant with my date to eat and have good time. When the food was servied and started to eat the meal i dicovered a ant on my plate which made both of us sick and mad. I feel for a new restaurant there should have clean bug free place to eat. I did not make a scene but told the waitress there was an ant on my plate. The manager came and took our meals and we did not have to pay for them. As a costumer i feel you should know about this, so you do not lose any more costumers. I am afraid they are going sweep this under the carpet and do nothing. I feel you should make sure they clean there kitchen take car of the bug problem. If this is not done it will only hurt your business.
    John Key

    1. Sounds like a first world problem coming from someone from the 3rd world (based on terrible spelling/diction) but not sure if you're a troll with a name like John Key

      If not, relax man! Sounds like they addressed the issue and then some. Feel sorry for your date...

  2. Old Chicago ,This company had a great thin crust pizza till they changed it , now I think It's a frozen crust, Shame James, USMC

  3. To Whom It May Concern,
    I am here to file a serious complaint against The General Manager of Old Chicago Pizza in Billings, MT. on So. 24th St. West. I was recently hired by the Kitchen Manager last Tuesday as he was impressed by my Application and Resume`, and was told that I was to start work this Monday (tomorrow). I was hired as the new Janitor to clean the restaurant every morning before they opened for business.

    However! I was told by the Kitchen Manager that I would have to come in for a 2nd Interview with the General Manager on Thursday to go over Rules, and Policies of the restaurant. Instead! She never sat down with me at all as her hands were empty without any forms to sign. She Rudely asked me to tell her about myself, as I was not expecting this as I gave her the best answers possible.

    She then asked me if I was working, and I told her just on an On Call Basis as I am not working steady. She then rudely walked off and said I Have Other Applicants to Interview and never came back.

    I am a recipient of Social Security/Disability, as I thought I was hired to work 3 hours a day, but! This is like being stabbed in the back as I was deeply hurt. I was looking so much forward to working at Old Chicago and being part of their team. This is like being hired one day and fired or terminated the next day. The Management at The Billings Old Chicago Restaurant has poor Miscommunication and it should be strongly addressed. Thank You for Your Time.

    A Recent Applicant

  4. To Whom It May Concern,
    If you would like to call me and discuss this unexpected scenario? My number is (406) 647-9829. Thank You

  5. To Whom it May Concern:

    I am writing to inform you of the lack of customer service from the management at Old Chicago in Killeen, Tx. I have been going to Old Chicago for over a year and just recently starting having issues with my experiences. I had an issue with my bill and wanted to speak to a manager. When my server came back to talk to me she informed me of the price changes and tried to handle the situation herself. The manager was 10 feet away talking to bar guests and I seen my server go talk to her but the manager never stopped by my table. I do not understand why a server was sent to take care of an issue they have no control over. In the past 2 months that I have been going in I have not had a manager come check on our status. Unfortunately I will not be going back due to the lack of care being very obvious from some of the managers.

  6. To MANGER:
    I am writing to regarding the experience I had this weekend on the 17 November 2014. I was sitting down waiting for my beverage and I noticed two of your employees one being a manager I think her name was Carissta. Walked outside, and returned shortly after. To me it looked like a drug deal. I have over 25 years as a Addictions Specialist (substance abuse), both employees went out to parking lot where a person in a black truck was waiting on them. I seen money come out the window of the truck and the manager's hand go inside. Then they walked around the back for 4 minutes and returned smelling like marijuana. I will never return to this restaurant. They also from the time I was OLD CHICAGO they had comp'd 3 appetizer's. I think that there is a lot of drugs coming in and going out of your premises. I notified the City of Killeen taskforce . I wish you well. GET RID OF BAD APPLES.

    1. Omg...this same thing happens at the Old Chicago in Sioux City IA! The GM is also screwing the server manager and what's sad is his WIFE has had to go in lately and sit there to be a babysitter!! The management is awful there!!

  7. Married bartender over serves girlfriend and her friends Old Chicago Louisville

  8. I have been trying to register my world beer tour card for a month now. Because I have an account online with you already, your message tells me I need to have one of your members register it for me. I've sent multiple emails, each of which said they would get back to me shortly. I've also called the headquarters phone number and was told to contact Jason Sisca? in CO at they headquarter office. I've left a couple of messages for him, and he has yet to return my phone call (first message was left a couple of weeks ago). You don't seem to even want customers. Are they going out of business? I don't think I've honestly had such poor customer service in regards to returning emails/phone calls.

  9. Louisville, Hurstborne. Worst service every time 3 visits. Staff joking and ignoring customers even at 4-5 PM on Thursday. Mixed drink order wrong. Sent it back, sat on bar 20 minutes and came back same way. Pizza cold. Bad management and they are just kidding around with the staff and don't care about the service. That's 3 experiences and 3 strikes , you're out, or shall I say, plow this place over and plant corn. It would be more productive

  10. My wife and I had our first "Chicago Style Pizza" at Old Chicago in Madison, WI.
    The Chicago Seven, extra thick crust was our favorite for 20 years. On average we ate pizza at Old Chicago once a week.
    We miss Old Chicago when we moved to Michigan, until we discover one in Kalamazoo, MI. However when we ordered our favorite Chicago Seven extra thick crust, something changed. A huge change, in that our favorite crust changed completely. This was a real disappointment, to use and a server that explained to us the change to the crust. WOW! So disappointing they could not offer both style crust, Old & New Chicago thick crust, lol.
    Anyway, after 20 years of having the best pizza on the planet, the new crust would not be enough to keep us coming back. I hope the "Old" thick crust will make a come back, because we truly miss the good times and pizza we enjoyed at "Old Chicago Pizza". That said, for those of you who love the "New" thick crust, we wish you the best times at the best pizza restaurant on the planet. Okay, maybe in your area, lol.
    Mark & Linda

  11. March 22,2015 We live in Garden City KS.67846 My Husband and my son Nicholas have been to the Old Chicago here a few times and have always enjoyed everything that they had, for the 1st. Time today I decided to go with them, today was my sons 28th Birthday so I went along not knowing if I would be able to eat anything, because I have a very sensitive stomach. As soon as we entered we were greeted by several nice young lady's ready and willing to help us. we were seated right away and asked what we would like to drink. I whispered to our waitress that it was my sons birthday and asked if we could get a little surprise for him, LOL! I said no singing please that's a bit embarrassing they girls said they understand and would not sing. But they thought they could do something nice to make his day. I thanked them very much, our waitress her name was Hailey she was so nice, I told her that I have stomach problems and asked if she could tell the kitchen staff for my special needs, she said no problem and took my order which I had a plain hamburger no seasoning or anything on it with a bun, I also ask If I could have a small bowl of pasta noodles with just a touch of butter. She ask what kind of pasta I wanted she suggested the shell pasta I told her that would be just fine. Then she took my husbands order and the my sons order. The guys ordered appetizer's with their hard apple cider, and we sit and talked while we waited for are food. It wasn't long before we had our food an let me tell you, talk about WOW! this is great and my food was perfect and so delicious cooked to absolute perfection. just as I had asked for, first time ever that a restaurant made my food so good that I did not get sick! We all enjoyed the food so much, and then for the surprise for my sons birthday treat Hailey asked so are you ready for your surprise dessert, Nicholas looked at her and said OK! WOW I get a dessert, how, did they know. His dad told him your mom arranged this for you. He got a small Ice Cream Cookie Sunday with whipped cream and ate it all down. Before we left I asked Hailey If I could talk to the head cook at the time, and Jeromy came out of the kitchen and I told Him how delighted I was with the way my food was cooked and how great there staff was and we were sure to be back soon! Great Place! With really nice people working there. David, Melissa, Nicholas Horning

  12. On your old Chicago site on the contact us link it automatically sends back a confirmation that you sent something in before you even have a chance to fill anything out. must be a glitch. I'm writing to inform you that my man and I enjoy your restaurant most of the time. however lately it seems that Its hit miss for service and food. We have been to 3 locations here in Colorado Springs and we either get great service and incorrectly cooked food or terrible service and great food. Our last visit my man ordered a burger medium well and it came out bleeding. the previous week my man ordered a pizza and it came out very burned and it took them 20 minutes to remake the pizza. bearing this in mind my man talk to the manager about the burger being undercookedand explain to him that he was starving so he was going to eat the burger anyway because it took them 20 minutes to refire a pizza The previous week. The Tejon location just got a new manager named Richie. Hopefully he can turn the restaurant around.


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