NetZero Corporate Office Headquarters

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NetZero Corporate Office Headquarters
21301 Burbank Boulevard
Woodland Hills, CA  91367
Corporate Phone Number: 1-866-841-1442

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  1. Don't give up on NetZero just yet, folks...# 1 The more competition for internet service providers, the better for us consumers!

    #2 Now, Listen; Remember: FCC and C. Be Fair, be Clear, be Consistent when a problem occurs... And then I add, Compassionate, because this company is out-sourced and the operators are only attempting to do a job that sometimes is difficult with a language barrier and high production quotas. Yet even under this pressure these operators have always been highly respectful to me. I simply ask for them to speak slowly and clearly, and most comply, or try...

    # 3 I did have a problem with devices from NetZero that were not compatable with my devices. So I returned them and asked for a full refund except for postage. I was Fair and agreed to pay 1 postage expense from them to me, and then I paid to return the items, with care, i.e.; a tracking # to assure delivery to them.
    I did get resistance to my request of a refund.

    I stayed Clear and Consistent with the pursuit of a Fair and equitable outcome

    # 4 I emailed a Clear outline of events and monies paid to NetZero, to:billingbilling@support.netzero.com with my request for the exact $ I expected to be returned.

    # 5 I followed up a few days later with a phone call to 866-841-1442, and was Consistent with my earlier email and request to NetZero.
    The operators were still respectful, as I was to them, and saw the errors of their ways and agreed to return what I requested.

    So, Stay Tuned... I will write more when the expected return becomes a reality in my bank account. I have little doubt it will go through as promised.

    So there you have it...FCC and C and you will C that NetZero is OK, and attempting to improve.

    Best of Luck to You and be encouraged! K.R. Lakewood, Washington


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    Replies
    1. You sound like an Netzero inside Agent....... They are full of it......

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  2. Ok. NetZero came through with the refund, It only took a couple of days. Way to go NetZero!
    K.R Lakewood, Washington

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