Monarch Dental Corporate Office Headquarters

6 comments
Monarch Dental Corporate Office Headquarters
Smile Brands Group Inc.
201 E. Sandpointe, Ste. 800
Santa Ana, California 92707 USA
Corporate Phone Number: 1-714-668-1300
Fax Number: 1-714-428-1300
Appointments: 1-800-666-2724
Customer Service Number: 1-800-666-2724

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6 comments:

  1. Went into Hot Springs Ark. location on 1-26-15 to get front teeth worked on. Dr. Smith said I needed work done under a present crown and bridge first. These were removed and impressions made and temps put in. Had to return 2 wks later to have impressions redone, lab wouldn't accept first one. Temp bridge keeps falling off. I glue myself and went back in and had it redone once. It has been off all weekend and that side doesn't hurt. It is the other side that hurts which also has a bridge and a crown that is hurting so bad. I now believe he worked on the wrong side. I have called each week and went in once trying to get the temps replaced with permanent bridge and crown. They keep telling receptionist to tell me they are not in and they will call me. Today is 3-16-15. I called and asked to speak to office mgr. I need my teeth or refund, was told she was with a patient and would call me back. That was early this a.m. and now it is 5:45 pm and still no call from her. I paid $3914.00 the day of my first visit. I want a refund pronto so I can go elsewhere to get some relief from my pain and some teeth. I have been patient for 49 days which is too long to wait for a bridge and crown. Claims court is beginning to sound like the only way to get someone to listen. Benna Williams

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  2. Worst place ever! They ruined my beautiful teeth! I had perfect straight white all my life until monarch got ahold of them, because of them 2 teeth had to get pulled because they dont go deep enough on root canals, oh not to mention if you have cavaties instead of filling them they crowned 7 teeth! News flash a crown goes on only if 75 percent or more of the tooth is damaged!! I have 3 different dentist and a speacialist saying they did wrong and the work needs to be fixed and this is after payin monarch $62000 now its costing me $8000 . I contacted the BBB hired a lawyer and about to get them where it hurts! I have contacts at news stations and apparently this is an on going situation with monarch. Please donot go to monarch at all even for a cleaning bebecause they will try and find something wrong or tell you this needs to get done when it doesnt. Well I don't believe they will be in business too much longer, or they may have to change there name to hide. They don't take anything seriously except taking your money!!!

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  3. Thank you for the advise. I only had one crown done but will not let them do anymore

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  4. So I brought my son to Monarch Dental Woodlake location in San Antonio in August 2018. They overcharged me $264.60 and never bothered to call me or contact me in any way until 8 months later on April 11, 2016 when I received a letter stating if I do not claim my money within 30 days by sending them back the form, they would send my money off to the State's Unclaimed Property Division. So I walked it into their office and the girl who handles the checks stated she could not credit my debit card since I was standing there in person nor could she give me the money back in any way that day. She had to follow a procedure since there were quite a bit of checks she had to write out and that I would be receiving my refund check no later than 6-8 weeks. So my 8th week was May 23rd so I called her today and she first lied and said she never received any letter back from me and when I told her I walked it into her she then said she did not get to the checks yet and that I would have to wait an additional 6-8 weeks. And she changed her voice as if she were talking to a child and asked me "Are ..you..upset...? I did not appreciate that and it was very rude and unprofessional on her part. I feel this is a scam hoping customers did not respond within 30 days so they keep their money or with this long drawn out process they would forget about it!

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  5. I went to the office in Hot Springs,Arkansas a month ago. I had all my paperwork completed beforehand. I arrived 15 minutes before my scheduled appointment. The dental tech and the lady who does the billing were too busy complaining about their jobs to even acknowledge me when I walked in. I put all my insurance info on the paper work and told no less than 3 people I had insurance. After some very painful x-rays, I was told no cavities,just needed a cleaning. I was presented with a bill for the full amount,no insurance is what the lady said. I showed her my insurance card, she said someone would contact me with the prices. That was over a month ago. I called last week and someone named,"Chris", was supposed to call me, that was over a week ago. I will find another dentist that actually wants my money. This office here is a joke. Not sure how it is still in business. Good luck.....

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  6. I went to the office in Hot Springs,Arkansas a month ago. I had all my paperwork completed beforehand. I arrived 15 minutes before my scheduled appointment. The dental tech and the lady who does the billing were too busy complaining about their jobs to even acknowledge me when I walked in. I put all my insurance info on the paper work and told no less than 3 people I had insurance. After some very painful x-rays, I was told no cavities,just needed a cleaning. I was presented with a bill for the full amount,no insurance is what the lady said. I showed her my insurance card, she said someone would contact me with the prices. That was over a month ago. I called last week and someone named,"Chris", was supposed to call me, that was over a week ago. I will find another dentist that actually wants my money. This office here is a joke. Not sure how it is still in business. Good luck.....

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