Megabus Corporate Office Headquarters

47 comments
Megabus Corporate Office Headquarters
4400 S Racine Avenue
Chicago, IL  60609-3313
Corporate Office Phone Number: 1-773-254-6400
Corporate Office Alternate Phone Number: 1-773-890-6342
Corporate Office Fax Number: 1-773-533-7446
Customer Service Phone Number: 1-877-GO2-MEGA
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47 comments:

  1. After reading a lot of posts from unhappy customers, I'm beginning to think my "Megabus" experience was pretty good. The price was really good, but oh my goodness! I didn't know that in Atlanta at midnight you have to just stand out on the sidewalk and actually have to search until you find a coordinator (no uniform or anything identifying him). He was not rude, but lined us all up about 10 minutes before bus arrrived - I found out why later. He was good about making late arrivers go to the end of the line. During the lineup, we were approached by someone who wanted to "take care of our luggage"(just a passerby); a homeless person asking for $4.00 to take the Marta train (which is only $1.50), and a guitar player with his tip tray right near our feet. I would never recommending standing out on the sidewwalk in Atlanta at midnight. The coordinator was sitting in a very run down white van that had signs all over it for selling snacks, etc. Then, when the van owner didn't get enough business, he came by each of us in line trying to sell us his goods. If a person is of very thick skin and not fearful of those lurking around Atlanta that time of night, they may be able to handle this okay, but otherwise, it was quite an experience and I'll just either drive or fly next time. Still can't complain about the price, but this is just not for me.

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  2. I booked two trips on the same ticket: Boston-New York and then, after what should have been a two-day stay, New York-Washington, DC. Due to the snow storm, the first connection was cancelled and refunded. However, Megabus would not refund the second ticket because that bus ran. It did not matter to them that I could not catch the bus because they had cancelled the first connection.

    I cannot recommend this company. Amtrak has much better customer service.

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    Replies
    1. They wouldn't refund my ride after I explained, due the shooting at the fort Lauderdale airport my flight was cancelled and I would not make the bus for the next morning. Shame on them for not having any understanding of reason.

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  3. i rode megabus, recently coming to Memphis from New York an incident occured.... There was a man on board that tried to commit suicide. the driver very courtiously asked the man not to be so loud as not to disturb the other customers, he started ranting ang ravening saying he heard the driver tell all the customers on the bus to kill him.then he said since we all want him dead, he would kill himself. then he kicked the window open and tried to jump out.one passenger ran up to grab the man and he tried to pull the passenger out with him,the second passenger ran up then another finally they got the man back in the bus....The driver did a great job and in the right way,for all he could do was take care of the other passengers. the incident took its toll on him but he was very professonail about the situation. i would like to commend him...

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  4. June 10, 2013

    To: CEO or Customer Service Director,

    This is a follow-up to my previous email complaining about the Driver from Houston to Dallas scheduled for the evening trip 9:00 pm on June 9, 2013, (reservation order ABIJ5XA; Rsv. # 44-9660-06913-M71-2100-HOU-DAL).

    As I approached the front of the bus the bus driver entered the bus and immediately proceeded to close both doors and the storage cargo doors. She did not acknowledge me or the gentleman standing there by the open door. The gentleman was ahead of me trying to give someone his confirmation ticket. The driver would not open the doors to allow both of us to board the bus. I stood in-front of the bus closer to the passenger side waving at the driver to acknowledge us and let us board. The Megabus driver did not want to open the doors and moved the bus forward to me as if to run me over. An attendant verified our confirmation tickets but added that the driver because she was new would not open the bus door allowing us to board. By the time she drove off the parking lot the time was 9:08 pm. It did not take more than 30 second to verify and confirm our tickets and the bus would have been out by 9:02 PM, with no other passengers waiting to get on board.

    I understand the times are important to be on schedule. It normally takes me about 15 to 20 minutes to get to the departure location. Last night was no exception, but due to traffic and missing the turn-off point I arrived at exactly 8:59 pm. I took less than 30 seconds to get my luggage out of my car and walk toward the head of the bus. As I walked to the front door of the bus from the front, the driver was walking towards the same front door from the back of the bus. She did not even see or acknowledge the other customer standing there by the door with his ticket in his hand. She immediately entered the bus and shut the passenger doors and then the luggage storage doors; time was about 9:01 pm. At the time, she was not driving out of the loading zone or location.

    I can understand if more than a half-dozen travelers with luggage appearing at exactly 9:00 pm; BUT, this was not the case at all. I can only say that the Megabus driver needs extensive training on CUSTOMER Service etiquette as her behavior makes your company look very bad with her unacceptable and disrespectful character.

    I spoke with Vivian today after arriving from Houston complaining about above driver for Megabus. This morning after purchasing another ticket to return to Dallas from Houston at 9:15 am, June 10th, a traveler scheduled to depart with us, approached the bus at exactly 9:15 am, bus doors were already closed. One of the clerks verified that he was scheduled to be on the bus and depart that morning. The driver courteously opened the bus door and allowed customer to board. This incident did not take more than 15-20 seconds. Last night I and another scheduled passenger did not receive this courtesy when I approached the bus with both entry doors open and driver still outside the vehicle.

    I am requesting a Refund for the above ticket. I lost a day of my schedule due to this driver. For the latter I would take an apology and also that she take a Customer service training course.

    A frequent passenger.

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    Replies
    1. That is terrible business. As I am reading these reviews, it seems they have more bad than good. My son heading back to college was to leave from Fort Lauderdale airport 3hrs after the shooting happened. Thankfully JetBlue did the right thing allowing to change flights any day. But calling the Megabus to to explain why won't make the next morning bus and asked for a refund, but do to there Term and Conditions,they said that several times,they would not give refund or give an open credit to use anytime. Shame on them for not having compassion, understanding. They need to change there Terms and conditions or make an executive decision, customer service personnel, which was terrible, to have understanding on something that so serious that happened. SHAME, SHAME ON MEGABUS FOR YOUR TERRIBLE TERMS AND CONDITIONS. frequent cu

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  5. BEWARE PARENTS BOOKING TRAVEL ON MEGABUS FOR YOUR TEENAGERS!!!!! I just posted this on their FB page and on Yelp as well as sent it to a media company! I am so pissed!

    Please share and post if you have ever experienced this situation with MEGABUS.

    I recently purchased a ticket through MegaBus (it was cheaper than flying) for my son who's 15 years old to travel from Georgia to Alabama, and when he arrived at the bus station, he was told that he had to be 17 years old to travel. When asked where that restriction was listed on the website (because it surely wasn’t in any of the required fields during check-out) I was told that it was in the "Terms and Conditions." Does anyone agree that this should be front and center upon check-out????? As a matter of fact, there is a little box that is located just before you check-out to pay for the trip that is titled "IMPORTANT INFORMATION," but it does not contain the "Terms and Conditions" link or anything--I figured that the "IMPORTANT INFORMATION" was in fact what I was agreeing to... I figured wrong!

    I called to see if I could reschedule and was told that I couldn't because it had to be done 24 hours in advance. I also spoke to a supervisor at Coach USA with the initials JM and was basically told that there was nothing he could do and that this glaring restriction stating the age restriction is hidden in the Terms and Conditions, ALL THE WAY AT THE BOTTOM OF THE WEBSITE. In the Terms and Conditions, this restriction is more than 2/3 down the page toward the end. If this is such a huge requirement, then they should include this option in the reservation. Needless to say, they won't reschedule and won't give me a refund.

    If it's so dangerous for minors to ride these buses (maybe considering the fact that recently bus companies have been under-fire for accidents that killed as many as 17 people according to a report on WKYC.com), one would think that they would make this clearer on their website when booking travel. But I can't imagine this is the case.

    I'm not trying to get anyone to agree with me, but rather pointing out an inefficiency that happens to be critical especially for mothers who book travel for their families. Funny thing is that he was able to travel from NY to ATL on Delta the day before without an adult or escort. Go Delta!

    Again, please share and post if you have ever experienced this situation with MEGABUS

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  6. This bus service is so ridiculous! I traveled MEGA BUS thanksgiving holiday. I purchased tickets departing from Minneapolis,Mn to Chicago one way for myseld and my two children, unaware that there was an added stop in the city of St Paul. I called MEGA BUS customer service and asked if I could borad there since it was a 2 minute drive from where I was staying and was told I had to board in Minneapolis because that's where my tickets were purchased for departure. I tried to explain that my scheduled ride was unable to take me to Minneapolis and that It would help me A CUSTOMER a great deal if we could board in St Paul. The customer service was so bad, the representatives were so rude and callous I couldn't believe it! I finally found someone to bring us to Minneapolis and was unable to locate the MEGA BUS station as there is no signs indicating where the bus is located. I called in to MEGA BUS customer service to ask for direction only to be treated horribly again! subsequently we missed our bus! So I call again and ask can e take the next bus as my son was due back at Naval base the following evening Sunday and could not be late... I was told that the tickets were void and that I needed to purchase new tickets! Now the $126.00 is gone down then drain. Being in a position that I was I was forced to spend 372.00 more for 3 more one way tickets back to Chicago! The way I was treated is unexplainable! I will never spend another dime with MEGA BUS, THE CHEAP FARE IS JUST NOT WORTH IT! You people should really look at how you treat your customers. We are a vital part of this companies success.

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  7. This is an awful company, cheap prices but awful service. I would rather drive or fly moving forward. Awful Awful, Awful!!!

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    Replies
    1. You are absolutely right. The prices are cheap but service sucks (customer service)

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  8. Our church group booked tickets for a trip to Memphis TN. and days before our scheduled departure, Megabus canceled our trip stating we could apply for refunds. Apply? Megabus canceled our trip and one month and one week later we still have not received refunds. All customer service and corporate numbers give you the run around. We were told there weren't any supervisors to escalate inquires to.

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  9. I have a big problem with mega bus i just got off it this morning around 1 am and its was crazy. We was suppose to be there at 10:15 but the bus broke down it took them four hours to find a replacement bus. the bus also broke down on the way there. this is crazy. On the way there we didn't have any power outlets. On the way home we didn't have HEAT at all. I myself told the first driver that something was wrong with the bus, he didn't listen then drove us for hours and hours then pulled over saying maybe its a little cold let me see if I can fix the heat. He pulled over and tried but he didn't know what he was doing he really didn't care.The bus while driving didn't sound to good I keep asking do they even inspect the bus but no answer. So we traded drivers and thats when it went from back to worse. The only person on the bus that had heat was the driver we found that out the hard way. we only made one stop to eat thats crazy since i got on the bus at 9am and we didn't stop til 4:30pm smh. So the bus cuts completely off soon as we get of the exit. We are stuck on the shoulder. I tell the lady driver I smell smoke we later found out that the clutch went out. She tried to get things done good in a great fashion but when you mess around with co workers you get nothing but stupidity. She trying to tell the man that the bus is messed up and he say you wanna talk about the SEX life this all while the lady diver is on speaker phone. Instead of worrying about us he is worried about whats between her legs and he mention sex and other things that he shouldn't say and she keep telling him that he was on speakers phone but he didn't care. WHAT IS MEGA BUS DOING.All this ok baby and i miss you too but yall both are at work and Sex or anything else crazy that you can think about should wait til your ass get off work. It took him three to rous hours to find a bus are you for real. We broke down on the side of the road and everyone one the bus was looking for buses or charters and we found one before they did hell had to give them the number this is all true and i have about 35 other people that feel and will back all of this up Your drivers was warm MEGA BUS thanks for keeping them that way but what about your customers the ones that pay there salary, the ones that make you rich, the ones that have to stand long hours in the cold for a late bus. We give all our money and all MEGA bus do is take from us if we don't spend money how do Yall get rich, I have a big problem its time for companies to start caring about the people instead of your pockets. If we can spend all our money with Yall and make you guys rich then you can take the time and the money that we spend and have better buses.

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  10. Even though I am sure this will make no difference, I am going to post this anyway...my 2 sisters and I were going to chicago from cincinnati on the Saturday before easter to be with my niece for the holiday. Our bus was to pick us up at 815. We were dropped off at the bus stop at 7:30. When the bus didn't arrive by 8:45 we started to get worried. My sisters have both rode megabus to chicago numerous times and the bus is never more than a few minutes late. Other people who.were waiting on the bus called megabus and were told that the bus was having trouble but would be there soon. There was also an email sent that was confusing and no one was clear on what the email was saying. Numerous people called custumer service and were told different things. Finally after being told the buswould be there soon, there would be a different bus that wasn't a megabus but would have a sign in the window saying megabus was coming....we.weretold that the next bus would be there at 1:00 a.m., we decided to go home. We called our ride and he was on his way ( this was quite a distance for him to come) when a megabus pulled up. Some passengers got off and my sister asked the driver if this was our bus and he informed her that he had to go change driver s and the bus would be back in 10 minutes to get us. So we quickly canceled.our ride and waited. As the time ticked on we realized that the us wasn't coming back. Now we had been there for close to 3 hours waiting in the cold no place to sit oruse the bathroom. And when calling megabus we were treated rudely. Now we had no ride home and it was dark and cold and not very safe. When I called.megabus and asked to speak to a supervisor I was told no because there was.nothing the supervisor was going to do differently. There were numerous people in the same predicament. And then to be treated so badly on the phone by this company. We stood out there for close to 4 hours and were lied to amd treated poorly by the company. We did eventually get home but some people were still there (some since the 4:15 bus didn't show up either). Now our family easter was ruined because we relied on this company to get us to chicago and all they can say is too bad, but you will get a refund or I can book another date for you. Well how about an apology for the inconvenience. I will never even consider this company again. Nor will anyone in my family. And I will surely not recommend it to anyone. I have never been treated so badly by a anyone. All I can say is this bus service won't be around much longer because you can not treat customers like this and expect to be successful. Never again......ever!

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  11. Paula GuilfordJune 11, 2014 at 8:47 PM

    I have readed alot of review and I'm glad I'm not the only one that had a bad experience with megabus i need someone in corporate office to please respond to this in abt next
    couple days because I'm will be contract my
    lawyer because this is crazy i never in my life thought this will happen i want everyone to
    know that this was ridiculous, crazy, rude,
    disrespect, Awful, heartless. It was 5 adult
    and a child was traveling to Houston on 6th of
    June to see my nephew graduate from high
    school on the way bk from Houston we had to
    catch the megabus from Katy Mills Mall at 2:20pm we got an update abt 12:30 that the
    bus will be 45 - 60 mins late it was actually 2
    hrs late it was 4:16pm my time he got
    everyone on it was another 15-20 mins
    anyway we still had to stop in downtown Houston pick up more ppl and them to change driver ...it was after 5 wen we got on road we
    was going to miss out 10:30 bus to in New
    Orleans to go to Montgomery, Ala we didn't
    arrive in New Orleans til 11:51pm our bus left
    at 10:35pm nobody thought to despatch the
    other bus to let the driver no that the bus from
    Houston was running late or then to send a bk up bus from us ...anyway after we arrived in
    New Orleans and found out we missed our
    bus there were 3 other megabus there beside
    our we told the drivers include the guy that
    does the luggage what happen and that we r
    not from this place we were from Alabama we
    have no money we were just trying to get
    home. They said there is nothing that they can
    do call customer service and they left us there
    on side of curb near parking lot in hood with 8
    yr old before the drove off one guy asked what
    r we going to do abt these ppl have no where
    to go... The other guy said they r FUCKED
    ...customer close down calls at 12 . We were
    homeless in another city and state trying to
    get home we had no food no money nothing
    to drink and we were in hood where we knew
    nothing abt this area ..it was bad we had abt
    20 police pass by us not one of them stop
    asked us anything there was cab driver pulled
    in parking lot all nite long not one asked us
    anything I never been in to a heartless place in
    my life an I'm 46yrs old ...The next morning
    calling customer service she said even though
    it was there fault the bus late in order to put
    me on the 8:30 bus I had to pay for 6 more
    tickets I explain abt us was left on street with
    a child no money no food no from there she
    still said there was nothing she could do for
    me and she can't still put me on the next bus
    unless I buy the tickets so I said so nobody
    has a heart in this business wen it was our
    fault and we already have tickets we paid for
    can't use ..we just said ma'am if u want to
    purchase the tickets call me bk that all I can do for u ...so I called bk 5 mins later a second
    time to get a different person she to get the
    same heartless attitude and different price
    and to tell me I would have to wait til 1:30pm
    ..I really don't understand how in HELL
    megabus runs the business but the need ppl
    in customer service who has a heart and
    driver and worker but we found two ppl the that morning that had heart the guy who came on at 7am we told him the situation he tolf me he would talk to the driver we he come dont worry no more he was a black guy with braids and gold tooth and the driver that morning was a white guy very understanding he load the other ppl on and told us if everybody dont dont show up he will load us on he did GOD is good all the time think God those two guy had a heart they need more ppl like those two guy the megabus not only need to get more ppl with hearts more ppl persons but they also need to have better stop with shelter they don't no what kind of health problem ppl have
    Also if something like this happen like what we experience ppl
    wouldn't be on the street and it would also be
    for the weather also because we got soak and wet at the mall stand outside ...anyway that's my story and it something Noone including myself shouldn't never have to experience .

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  12. Horrible and downright frightening experience with this company. I would feel safer hitchhiking to my destination rather than get on the bus with these hostile and angry drivers. Where on earth do they find these people to hire?
    Assholes Anonymous?

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  13. I 'm from Cincinnati,Ohio .I rode the mega bus for the first time . Not sure if I'd ride again? We got hit in Indy. The bus lost its left mirror. We were informed that it would be 2 to 3hours for another bus to get us from the driver. We waited from 6:15to 10:45pm for our ride ,nothing showed up. Other people got into cabs to get to Chicago,but a few people held out and waited, one man missed his next bus going to Oklahoma and he had no way to pay for another bus ticket. People missed there rides, hotel reservations, dinner reservations, and the whole evening. So who takes care of those things do we chalk it up? or will this company take care of this to ? We lost time and we did not get to even eat. not sure when the bus would be fixed or what .The driver was lied to we believe. So who takes care of us? because we paid .

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  14. This company has the worst customer service ever. I booked my sister a round trip ticket to travel on 7/2/14 to Chicago from Omaha. First she never recieved a text with the information from them like they said she would then secondly. She missed her bus because she wrote down the wrong day but the right time. I have called numerous times to try and get a refund or even a voucher with no response from the email address that I am constantly given. I finally got the number to customer service yesterday and they are just as rude as the ground employees. What happened to customer service megabus? I will never ever use this company again for anything. Even Greyhound will allow the passenger who missed the bus to take the next available one at no additional cost. I was told we are not them and you are right I will be posting for all to see what horrible people you are.

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  15. Mad As Hell! Oct 15

    Hate to follow suit but this business is really a bit careless in many ways I see. Sept 30, I forgot to get my luggage on a megabus trip going to Chattanooga Tenn. I called imediately to inform the company and driver. Was told to wait 72 hours and they would've information on my luggage.
    I spoke with about 6 people telling me the same script. Now your fares are great, but now I see why.
    'You're on your own'
    Its been 2 1/2 half weeks now and still no contact nothing, And your drivers, drive a bit too fast at times slow down. The driver that I had, changed drivers at their hotel location in Nashville.

    Dana, she told me she put my luggage in the lost and found in Atlanta, it was left on her bus, your luggage had your ID on it, the driver told me this. Lost and found never contact me, they never contacted me one way or another. They even had 2 phone numbers, at this point, I say to Megabus you need to reform your business or shut it down, I'm taking this to your Corporate Office and Better Business want my clothes.

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  16. It's sad reading all these complaints I feel like I've experienced & lived through all of these either alone, with friends and/or family. The further you go the worst the experience can be so I guess I'll chalk it up to this'll be my last mega bus experience from Columbus to Chicago I just can't do it anymore even though greyhound isn't the best bus service but they do make accommodations, if you miss your bus they have shelter they'll even give you a free meal if you have a long layover at one of their locations that serve food I'm just going to have to pick my battles.... most of the Megabus customer service is rude I guess you get to get what you pay for and I'm done supporting bad businesses it will be nice if a major news network like 2020, Oprah, Dr. Phil or somebody would just check on the customer service of the transportation places they always do airlines they need to do some buses!

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  17. I recently sent this email through the customer service portion of the website. I have posted the response I received after it. If the response makes sense to you after reading my complaints, please tell me what I am missing. I have worked in the service industry for 19 years and all I can again say is this is flat out a lack of training.

    Good Morning, I want to take a moment to share how bad of a weekend you
    had. It began Friday night when we just finished the boarding for the 11:59
    Pm departure from Chicago to Cleveland. I had settled into my seat
    comfortably and was ready for my not so fun 7 hour journey next to some
    stranger. The driver of the bus came up the steps and told the passengers
    in the front row and the two of us in what I now know is called the balcony
    seats that we had to move because Megabus will only let us sit there if we
    reserve them. This policy, I am aware of and was willing to reserve the
    seat when I purchased my ticket but was not given the option. Both another
    young lady and myself tried to explain this to him but it fell upon deaf
    ears. Your lack of properly training your drivers on these new seats caused
    him to choose to let those 6 seats sit empty for the duration of the trip.
    Not only is that the dumbest thing he could have done, you now have pissed
    off 6 passengers and annoyed 6 others that thought they were going to get
    to sit alone (at minimum to Toledo). I ended up cramming into a seat in the
    rear next to some kid who had so much crap stacked on his lap I felt like
    he was a wall. Forget comfort on this trip. When I booked my return on
    Sunday evening, I did select and pay for the reserved seat. Yet again, your
    company had such poor execution, they sent a bus that did not have the
    numbered seats so your driver's answer was reserved seats could sit at the
    table below. However she was sweet enough to warn everyone (even before the
    annoyance of reserved seating came to light) that there was no heat on the
    lower level of this bus. The bus was definitely lower than your seemingly
    low standards as she couldn't open for the baggage area until beating on it
    for at least 3-5 minutes. There were not electrical outlets for everyone
    and she complained multiple times about the poor condition of the manual
    transmission. I guess I need to ask (preferably a regional manager level
    and not an overworked CSR) whether I should give you another chance or take
    these trips on Amtrak in the future? Be aware, I have been averaging 2
    trips (granted I do occasionally rent a car) Chicago to Cleveland and back
    to tend to business and visit with a family member who is hospitalized and
    I see no short term resolution to this. I will be spending a lot of time
    commuting back and forth, I will not stand for another round of crap like I
    just experienced. Every one of these problems was clearly avoidable and had
    only one happened you wouldn't be reading this, but the obvious lack of
    training makes me question your commitment or ability to serve your
    passengers. Eagerly awaiting your response as I do have to begin to plan my
    next Chicago to Cleveland adventure. Scott F

    Oh the response, one would think they would apologize that there was confusion about the (fairly new) Reserved seating, not taking fault but apologizing we were annoyed that seats sat empty that we were willing to purchase. Or that there was no heat for some riders?

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  18. Let's see how they responded:
    Dear Scott,

    Megabus.com operates motorcoaches equipped with on board restrooms, power
    outlets, and free WiFi. Rest stops will be provided on our longer trips.
    Megabus will make a reasonable effort to provide Wi-Fi services free of
    charge to every passenger. If the Wi-Fi service is unavailable no refund
    will be
    issued. Please note that at times of peak demand or for operational
    reasons megabus.com may need to substitute a replacement vehicle which may
    not have all regular amenities.


    Thank you for using megabus.com we appreciate your business.


    Sincerely,
    Candace
    Megabus Customer Service Specialist


    Well Thank You Candace for putting so much thought in the the response for my complaint. Was it a struggle to find exactly the right words to say without admitting your driver's were wrong? Oh wait, you have the responses all written for you and you just pick the one that best fits. Well, honey if that was the best fit, they give you shit.

    Anyone with any training in Customer Service knows that the number 1 objective is to make the customer feel like they were heard. Their bad weekend is now a bad year because they're not even willing? able? to hear my complaint. Therefor, why would I want spend another second patronizing this company.

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    Replies
    1. After reading all these literally horrifying complaints, I will NEVER use MegaBus! It is evident they are a MEGA pain-in-the-ass! I can't believe they are still in business. As long as people continue to pay for this kind of service/treatment, they will NEVER do anything about it. That is a certainty!

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  19. I am very dissappointed at MegaBus because I was OUTSIDE waitin for the bus to arrive when it NEVER showed up!!! Then I called the customer service people to locate the bus and THEY DID NOT EVEN KNOW WHERE THE BUS WAS!!! So I end up calling them off and on for about 2 HOURS. STILL they did not know where the bus was located! They have really bad CUSTOMER SERVICE & A HORRIBLE TRACKING SYSTEM because it should NOT take that LONG to locate where a GROUP of people on the bus is at!!! That is VERY Dangerous to Not Know where the bus is!!!!
    I will NOT buy another Ticket!!!

    Never AGAIN MEGABUS!!!

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  20. A Mega Bus driver just tried to run me off the road. If you value your life, you may wish to choose a safer bus company to travel with.

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  21. My son was going to catch the bus from Madison to Minneapolis. He is a freshman at UW and the departure time was 3:15. He arrived there at 3:17. The bus was still there. He had his ticket and a small backpack. He knocked on the door and the driver refused to open the door and let him on. She pointed at her watch. Two minutes later she took off leaving my son on the curb. I know he was late but come on.

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  22. Today I had a 12:35pm trip from Des Moines to Chicago. As of 5:59pm the bus still hasn't arrived. I will no longer be a megabus customer and I will spread the word socially. We could have at least been given an accurate update and ETA or told what was going on. NOTHING!!!! AMTRAK FROM NOW ON!

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  23. I'm a family member of someone involved in the accident that took place this morning outside of Indiana
    Thie customer service is horrible, they can't tell us when our family member will be picked up at hospital to get to original destination. Not sure if they willbe spending the night in Indiana or not. Called customer service three times got three different answers represenatives aren't even aware of an accident... please don't use them poor poor customer service

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  24. The worst experience ever bus is running 1 1/2 hours late and customer service tells me no refund unless the bus is 2 hours late customer service is RUDE and of course they do not have supervisior company should be revised and the will file a complaint with BBB just plain UGLY

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  25. Part 1) Please read all the parts as this system will not let me write my whole story in one box. This is a very long complaint but well worth the read. Please bare with my typing as I am livid so some words may be misspelled and grammar not the best. May 10, 2015 after a pleasant trip to New York for the weekend everything went to hell in a hand-basket on the trip home. Our bus left NYC at 7pm and headed to White March, Maryland with and arrival time of 10:03. We were told as we pulled away from the curb in NYC that the AC was having problems so they were diverting the air from upstairs to the downstairs compartment. An hour into the trip we pull into a rest area and told to wait on the hot bus while the drive contacted dispatch. 20 minutes later we were told another bus was coming to finish the trip and we could get off the bus and that the bus should be there in 20 minutes. An hour later the bus pulls in and the driver told us passengers just take any bag from the luggage compartment and move it to the new bus to help him out. There was no regard for what luggage was coming off in Baltimore and what was going onto Washington. So now with all the co-mingled luggage on the new bus I try to find a seat. As I am one of the last to get on the new bus I find my family (my 14yo granddaughter and my husband) who are not sitting together because people rushed the new bus and sat where ever they wanted. It was allowed to stay this way after I could not find a seat. People had seats supposedly saved for other rider by placing their bags in the seat and telling me they were coming. The driver did nothing. After I caused a stink on of the people kindly removed their bag and let me sit. We arrive in White Marsh about 11:15-11:30pm.

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  26. Part 2) Thanks for continuing. Oh the troubles don't stop there as when we arrive in White Marsh and we lined up to find our bags, people where just going onto the luggage compartment and throwing bag all over the place trying to find their bags. Low and behold evidently one of those people picked up one of my bags with my car keys, house keys, office keys and mailbox key because it was no place to be found. Now we are left in a dark parking lot having family members look up phone numbers for Megabus so we can try and lodge a missed bag report and lodge a complaint about the whole trip. When we do get a number and call at midnight as the bus pulls away we are met with a very rude employee who could not cared less and did not even write up the missing bag. I called customer service around 8am on the morning of May 11. The person I talked to could not have cared less about my problems or missing bag. It was like talking to a robot. She started taking the list of what was in the bag, we got half way through and she put me on hold. When she came back she tried to end the conversation and told her there were more items. She listed the new items and told me that I could only be compensated for a max of $250. The medical supplies that were in the bag were over $100 let alone not to mention the 6 pairs of shoes, our taxi ride home, keys and missing a day from work to try to get this straightened out. OH YEAH the real corker to this whole story is that she told me that the riders that had taken that same bus from Baltimore/Washington to NYC were being compensated with a free one-way trip. If they knew the bus was that bad why didn't they order a new bus to show up in NYC? I mean they had at least and hour if not 3 to make that call. Then I call the corporate office in Chicago to lodge a complaint 773-245-6400 but after listening to their menu and being told to hit "0" for other, I hit "0" am told that "0" is not a valid choice". I try their other corporate number 773-890-6342 and get through to a person only for them not to be able to hear me. I call 3 times and none of the assistants can hear me. So now where do I stand? A customer service department that I don't have trust in because of the way I was treated twice. A corporate office you cannot get through to and a missing bag with 6 pairs of shoes, medical supplies and car/house/office keys that total over $400 but am told that I am only going to be compensated to the max of $250. Think twice about using Megabus. Especially after reading all these other complaints as well. Thank you for reading my complaint and I hope this helps you.

    ReplyDelete
  27. Too many complaints; so, here is mine too: This was my first and last Mega bus experience. The bus was delayed; but, passengers did not realize it until we were already at the bus terminal, in line, waiting to board the bus. Though Mega bus sent an alert, it was while we were already in route to the bus station. So, here is my response:

    Thank you for this message. However, it could have been sent with more advanced notice. I, along with other passengers, did not receive this notification until we were already at the bus terminal waiting to board the bus. By the time you sent this message, at 9:27 pm, on the same day of my scheduled travel (7/2/15: 45-9051-070215-M37R-2310-WAS-DUR), I was already in route, on public transportation, headed to Union Station to board my Mega bus, that was booked and confirmed for a 11:10 pm pull out.

    Further, when we arrived; and, inquired about the bus to Durham, North Carolina; the female attendant was short and abrupt in informing us that we were too early; and, that we need to check our e-mail, as she proceeded to walk past us. If I wanted to cancel my trip, because it was already paid for, I would have lost my $80.00 that was already charged to my credit card. How unfair.

    To add fuel to the fire, once the bus arrived; and, passengers boarded, the short bus operator was extremely rude in responding to a passenger's request that the bus be turned on so that they could recharge their phones. The operator's response was: "look, man, I can't turn it on until it is time". Well, 'it was time' two hours ago.

    To further complicate matters, several passengers occupied the reserved seating that no one had taken. And, no 'Mega bus' staff made an announcement that the bus would be stopping in Richmond, prior to arriving in Durham and Charlotte-where most passengers were headed. So, the bus arrived in Richmond; and, new passengers boarded the bus, expecting to sit in their 'reserved' seats; that no one knew they would be expecting, because no one was aware that the bus would even be stopping in Richmond. The bus operator was, again, extremely rude and combative, in requesting that a young woman and her infant child "get up and find another seat". As the young lady, holding her child stood to locate a seat, the rude operator, began walking toward her; stopped in front of her and asked: "lady, where are you going?" The young lady responded: "I am going this way to sit down, as you requested that I find another seat". The operator stated very rudely and loudly, in her face: "Well, I am going this way", pointing towards her. At this point, other passengers began intervening and addressing the operator; informing him that his rude behavior was very unnecessary and uncalled for. When the young woman's mother stated: "your request can be made a little nicer." The operator, again, yelled rudely: "I'm being nice". I, and other passengers, were literally stunned; and, could not believe our ears and eyes.

    While I understand that Mega bus is a cheap mode of transportation, customers still expect a reasonable amount of appropriate professionalism and customer service, from your staff; as, we are spending our money--but, not to be treated badly. Our money does contribute toward payment of salaries for your staff.

    As a scheduling manager for a transit agency in Maryland, I was appalled by the behavior of your staff; especially, given that your bus, that we paid in advance for, was two hours late. To accommodate for your tardiness; and, our inconvenience of having to sit on the cold, dirty pavement, waiting two hours for your bus to show up, better treatment would have been more appropriate. We did nothing wrong; and, we did nothing to deserve this treatment.

    This was my first time choosing to use Mega bus service. But, after this experience, I will not be using your service ever again.

    ReplyDelete
  28. My little 17 brother was traveling from Cleveland, Ohio to Cincinnati, Ohio for his basketball tournament. His bus was scheduled to leave at 3:35am and arrive at 8:35am. Leaving the stop in Columbus headed to Cincinnati the bus broke down. My brother phone was dead so when he never made it to Cincinnati at the scheduled time I began to worry. I called the customer service number and the reps were very rude and unprofessional. They weren't able to give my any information if the passengers were safe. All they could tell us is the bus was sitting on the side of the road via a gps tracker. Informed me the dispatch sent a notification. Asked how long it would the reps said they can't tell me anything else other than the bus is on the side of the road.
    Representative Latasha laughed in my ear when I told her, I was concerned about my brother. By this time it's 4 hours passed his scheduled arrival time. I told her anything could have happened, if passengers are standing on the side of the road with a broken down bus. She continued to laugh at me, told me I crazy to think that way. (As a customer service rep, you should not laugh or tell me I'm crazy because im concerned about my brother) I ended that call and called back to speak to a supervisor.
    I spoke with Dan. Requested to speak with a supervisor or manager to get answers and file a complaint. He refused to transfer me and was over talking me. He wasn't being helpful or professional. I did want to no longer speak with and continued to request to speak with a manager. He hung up in my face.
    In conclusion, after 7hours on the side of the road my brother finally made it to Cincinnati, Ohio. I will never spend my money with Megabus EVER again. They are unprofessional, unethical, the buses are broken, and unstructured. They so not have a protocol for situations like this. The drivers don't even have a radio to contact headquarters. They can only use a gps to track the bus routes and movement. (I also asked the rep Dan for the route the bus took. I was in Cleveland and was going to go get my brother. He even refused to provide that information to me.) This company needs to be shut down. Their services are the ABSOLUTE worse. I will never recommend this place to anyone.

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  29. MEGA BUS IS A MEGA BUST! they WILL soon be out of alot of customers soon.

    ReplyDelete
  30. I HAD PURCHESED A ROUND TRIP TICKET GOING FROM KNOXVILLE TN TO OHIO THE FIRST TRIP WENT FINE THE 2ND JOURNEY DIDNT GO AS WELL AS I THOUGH IT WOULD BE BECUSE I WAS AT THE LOCATION WHERE IT SAID TO BE IN MY EMAIL AND THE DRIVER THAT NIGHT HAD TOLD ME SO THE BUS WAS ON 3RD STREET BY TIME I RELIZED IT WAS EVEN AROUND AND WHEN I DID IT PULLED OFF MY MOM TRYING TO BLOW HER HORN TO GET THE DRIVER TO STOP I PAID 55.00 FOR THE 2ND JOURNEY AND THEY TOLD ME I HAD TO BUY ANOTHER TICKET TO GET BACK TO KNOXVILLE TN SO NOW AS OF NOW I AM STUCK IN COLUMBUS OHIO THANKS TO THE MEGA RIPP OFF BUS I AM NOW SCRATCHING AROUND TO GET THE MONEY TO GET BACK HOME ON I AM ON A FIXED INCOME I HAD PAID MY RENT AND BILLS IN KNOXVILLE TN BEFORE I CAME TO COLUMBUS TO SEE MY 11 YEAR OLD SON THIS IS NOT RIGHT MEGABUS HOW CAN YOU LEAVE YOUR PASSANGERS STRANDED THERE WAS NO REASON WHY YOU CAN NOT SET ME UP ON THE LATER EVENING TRIP THAT WENT FROM OHIO TO KNOXVILLE ALL THEY SAYS IS IM SORRY YOUR NOT SORRY IF YOU WAS YOU WOULD NOT BE TREATING YOUR COUSTMER LIKE THIS AND NOT MAKING THINGS RIGHT FOR YOUR PASSANGERS WHO DO KEEP YOUR POCKET FILLED AND YOUR COMPANY GOING THIS WAS MY FIRST EXPERIANCE AND THIS IS THE LAST TIME I WILL EVER TAKE MEGA BUS I BOUGHT A ROUND TRIP TICKET I SHOULD BE ABLE TO USE MY 2ND TICKET TO GET HOME ON WITH OUT HALFING TO PAY MORE MONEY FOR ANOTHER TICKET IT IS OK BECAUSE GOD DOSENT LIKE GREEDY AND THAT IS WHAT YOUR COMPANY IS IS A GREEDY COMPANY ONLY CARE ABOUT YOUR SELFS AND DONT CARE ABOUT OTHERS THINK WHAT JESUS WOULD DO I KNOW HE WOULD NOT TREAT ANYONE THE WAY YOU TREAT YOUR COUSTMER I AM NOT THE ONLY ONE WHO HVE HAD THAT PROBLEMS LOOK AT ALL THE BAD COMMENTS YOU HAVE BECAUSE OF YOUR COUSTMER SERVISE AND THE HEADQUARTER NEIGHTER ONE OF THEM WOULD NOT EVEN HELP ME OR LET ME SPEAK WITH A MANAGER
    SO MEGABUS BETTER WATCH YOUR BACK BECAUSE WHEN I GET BACK TO KNOXVILLE I WILL BE GETTING ME A LAWYER AND HAVING YOUR COMPANY SUIED . THIS WAS YOUR DRIVERS FAULT FOR THE 6:40AM BUS GOING FROM COLUMBUS OHIO TO KNOXVILLE TN
    YOUR COMPANY WILL BE CLOSED DOWN IF YOU GUYS DONT MAKE IT RIGHT I EITHER WANT A WAY HOME OR MY REFUND ON THE 2ND TRIP SO I CAN MAKE IT HOME

    ReplyDelete
  31. Note: All prices are shown in US dollars. All times shown are local time in that city.


    Reservation summary for order AECOVGQ

    Journey 1

    Reservation Number
    14-5202-090115-L4R-1255-KNO-COL

    Date: September 1, 2015
    From: Knoxville, TN, Knoxville Transit Center (12:55 PM)
    To: Columbus, OH, E Rich Street at the NE Corner of E Rich Street and S 3rd Street (8:15 PM)
    Seat(s): 9

    Passengers: 1
    Price: $48.00 (inclusive of reserved seat price: $3.00)


    Journey 2

    Reservation Number
    5-7161-090615-L4R-0640-COL-KNO

    Date: September 6, 2015
    From: Columbus, OH, E Rich Street at the NE Corner of E Rich Street and S 3rd Street (6:40 AM)
    To: Knoxville, TN, Knoxville Transit Center (2:00 PM)
    Seat(s): 2

    Passengers: 1
    Price: $50.00 (inclusive of reserved seat price: $5.00)



    Cost and Payment Summary


    Ticket Price: $ 98.00

    Booking Fee: $ 1.50



    Total Paid: $ 99.50




    NOT WERE THEY SAID TO BE MAYBE YOU SHOULD REVIEW THE GREY HOUND CAMRAS INSTEAD OF YA ALLS CAM

    ReplyDelete
  32. Would you please pass on to the Jackwad of a driver who was driving Megabus License Plate #P836869 on November 6th, 6:45 a.m., Hwy 50, Oakland FL that he is too old to be acting so stupid. He purposely pulled from behind to pass when traffic was in front of me. He then proceed to cut me off at the Florida Turnpike entrance. Since he was not in any turn lane, it wound have been a big jackpot for me if I was hit. He's an accident waiting to happen.

    ReplyDelete
  33. I need someone from corporate to please either refund me or exchange my ticket. I just purchased a ticket around 6pm today to leave at 11pm with you all for a family member in memphis, and I needed to switch the ticket to next week. I was told over the phone twice that I could switch the reservation over the phone once I figured out which day I needed to switch my ticket to because I could not receive a refund bc of policy. Which is fine. All I wanted is to switch the ticket. I called back after I figured out which day I needed to switch to. The representative stated that I could not exchange bc it's within 6 hours of department. I need some type of understanding as to why I cannot switch my reservation regardless of the timeframe since I cannot obtain a refund, and I just purchased the ticket!!! I need someone to contact me or email me back ASAP. Because this is unacceptable!!! I refuse to waste my money. [email protected]

    The reservation is under 79-4211-120315-M93R-2300-MEM-ATL

    ReplyDelete
  34. After careful deliberation I decided to give your company one more try. Bad decision. Once again the bus was late arriving and the ground supervisor had to nerve to say some crap about its to be expected. Well, Megabus I hope you expect this response, I'd like a refund or a comp ticket before I ever use your service again. May 6th, 7 am to Washington from New York arrived at 7:17am. Phenix 740-743-6494, [email protected]

    ReplyDelete
  35. After careful deliberation I decided to give your company one more try. Bad decision. Once again the bus was late arriving and the ground supervisor had to nerve to say some crap about its to be expected. Well, Megabus I hope you expect this response, I'd like a refund or a comp ticket before I ever use your service again. May 6th, 7 am to Washington from New York arrived at 7:17am. Phenix 740-743-6494, [email protected]

    ReplyDelete
  36. Tried to purchase online. Said no route found. Call customer service and told very rudely that website does that when seats no longer available. I call different number and said I was at the departure location and driver had seats. They hung up on me. Called again and was told not to board that bus. I asked them to hold since I was on hold previously for close to an hour while I have phone to driver and he then tells me they (cs) have no way of knowing what seating is available and no one knows but you have to book at least 2hrs prior to departure. I don't know why any transportation company would not have minute by minute capabilities to sell a ticket in this day and age and not only was every interaction with "customer service" so terrible i couldn't understand them well as they were foreigners
    This company is about the worst I have ever encountered!

    ReplyDelete
  37. Megabus was most effective in the northeast corridor (MA to Washington DC) after the expansion across the country services, all systems failed such as DOT violations (number of hrs a driver can operate a vehicle), inefficient customer service agents, supervisors who refuse to speak with customers, agents did not know the corporate address, did not have information about a 7-hour delay. I am filing a compliant with every State Attorney from New York to Georgia. Seven calls were disconnected consecutively. While most agents were polite they lack or claimed to lack the knowledge of the disabled bus, expect today Alisa was scripted and would not allow me to speak to a supervisor. I asked again for the corporate address and was told she could not give the address (though it is accessible via a Google Search).
    Horrible communications between drivers and dispatch and agents. Everyone blamed the other. No efforts were made to accept the 7 hour delay resulted in a missed Amtrak train in Altanata. NEVER USE MEGA FOR TRIPS LONGER THAN 4-5 hours or if all......

    ReplyDelete
  38. I have another nightmare to tell. I rode the Mega bus from Jacksonville, fl to Little rock, Ar. I Left at 1;50 pm and arrive in ATl 7:50 pm. My connections left ATL at 4:30am; it was supposed to leave at 11:50pm. They said they would refund my money after two hours but that still has not happen. I was hungry and all that was out there a was a mega bus food truck with high food ( 99cents frozen pizza selling for 5 dollars)Stell chips
    50 cents chips sold for 2 dollars and gator aid for 3 dollars. There were homeless harassing people and trying to con people. After all that when I got to Memphis I missed my connection and I was told no bus was coming until the next day. I had to catch a cab to Greyhound and buy a ticket to go to little rock. I arrived in Memphis @ 10am got little rock @ 7:30pm Little rock to Memphis is an hour&half drive. To this day still no refund customer service talked bad to me and said they were refunding my money.I am getting a Lawyer and suing would like to file class action suit. If interested please email me [email protected] with name city, state

    ReplyDelete
  39. An email I sent to the megabus customer service online email account. Let's see if I get an answer...UGH!

    To whom it may concern,

    I would like to speak with a customer care representative about the following trip incident:

    On August 31, 2016 I had a reservation at 11:20am to take the bus for a business trip - I arrived at the White Marsh MTA Park & Ride (as I have MANY MANY times before) at 11:05am and got into the "reserved" line. No one had come to the line so I went to the second bus labeled "New York" and asked the gentleman loading the bags if this was the "11:20" - he stated no it's the 10:50am. I went back into the line and stood again by my bag. Not one person came to me (I was the only person in line) and asked me what bus I was waiting for. I then approached one of the men walking around the area and asked how late the 11:20 was going to be - he then looked at me and stated, "you missed the bus" - I stated back to him, "you NEVER once came to the line to ask me what bus I was going on and I was there since 11:05am. He stated, "I got all the people from that line" - I then stated back, "no you did not - I've
    been standing there since 11:05am - I take this bus quite a bit and know the way the lines work and how to board the bus. I was furious and told him when I approached the bus and asked the gentleman - he stated it was the 10:50am and why would that man say that to me. I FURTHER asked him why none of them would have NOT come to the line to asked me what bus I was waiting for for confirmation. I felt VERY victimized as if they wanted to get another person on the bus or was being discriminatory toward me. This was unacceptable and I in turn had to go ALL the way back toward my home and go to the BWI Amtrack train station and pay TWICE as much to get to NYC for a meeting at 4:30p.

    It is VERY disappointing that this occurred and I am requesting that I be reimbursed for my reservation to and from NYC (a total of $43.00 dollars) - Reservation number 41-1690-083116-M21R-1120-BAL-NEW AND 33-5300-09616-M21R-1250-NEW-BAL.

    On the way to the train station, I called your toll-free number and was told that they could talk to me about this incident and I had to send an inquiry via online through your customer service AFTER the trip had passed. It was very sad to me that you have no customer service capability to allow such incidents to be reported.

    I have taken the Megabus for a long time and have NEVER had such an incident occur. I truly believe this was a blatant and purposeful incident.

    Please call me to discuss this matter and a credit for this trip.

    Regards/LB

    ReplyDelete
  40. NOT WORTH SAVING A FEW DOLLARS! ACCORDING TO THEIR OWN EMPLOYEES AT THE DROP OF SITE IN NYC, THE BUSES FROM THE NORTH ARE ALWAYS LATE....MY SON'S BUS WAS 3 HOURS LATE.
    NEST TIME HE FLIES,AT LEAST THE AIRPORTS PROVIDE A PLACE TO SIT WHILE YOU WAIT. STOP WAS OUTDOORS IN FRONT OF FIT IN NYC
    CUSTOMER SERVICE WAS NOT HELP.......MEGABUS EXPERIENCE WAS HORRIBLE

    ReplyDelete
  41. Dear Megabus,

    I'm writing this review while holding my breath in a Megbus, so forgive me if I pass out from the stink before I complete the message...

    To be fair, there are some PROS:
    On time;
    Smooth boarding;
    Polite efficient staff on ground and friendly driver;
    Cheap: only $10pp for Thurs NY to BOS @2:40pm

    Now the CONS:
    None of the outlets work, so a bunch of folks were disappointed they couldn't charge their devices - but I don't care about that, as my main complaint is the SMELL!
    A man talked loudly on his phone for some 15 min until another passenger said something to him, afterwards he was almost as loud, for another 15 min...
    This same man then took off his shoes and made himself comfortable, snuggling for a nap. Soon, extremely pungent odor released by his feet permeated the entire 1st level of the bus, literally choking all of us to death! We tried to turn on the semi- working overhead vents to direct the smell away, and switched seats several times to avoid the worst of it, but alas, smell has an efficient way of traveling everywhere...
    Scouting out the 2nd level afforded a slightly less offensive smell, but some people also did the same up here - removing shoes for their own comfort without regard for other passengers!
    At least on the upper deck, we weren't also subjected to the acrid stink emanating from the horribly smelly bathroom - that had run out of hand cleaner! A bus with so many passengers who need to use the bathroom MUST have hand cleaner!

    Although for now, I can only fervently wish that for the sake of humanity, PASSENGERS DON'T TAKE OFF THEIR SHOES!

    As a company that wants to ensure comfort to its passengers, I beseech Megabus to institute a policy of NO SHOE REMOVAL!!

    Thanks for listening!

    ReplyDelete
  42. I took a megabus from Chicago to Cincinnati, when we got to Indinapolis, the driver called out Indinapoils, . The bus was noisy and a young man in the back of the bus apparently did not hear her. After a short time he came to the front of the bus and tried to ask the driver when we would get to Indinapolis. She replied that we had been there and he was going to Cincinnati.He had a very thick accent and kept trying to ask questions and her reply was "you are going to Cincinnati"She finally pulled over after passing many places where she could have stopped, let him and his luggage standing along the side of the road.I thought to my self she was rude, disrespectful and in one word "surley" That was my first Megabus ride and certainly my last.

    ReplyDelete
  43. I am extremely dissatisfied with my current experience with Megabus. I booked a reservation Monday, 9-4, from San Antonio to Dallas for the 10th of September. The web site was having some sort of problem, it kept timing out, telling me the transaction did not complete etc. (and requiring all of the information to be re-entered each time). I finally received a confirmation after several tries. On Tuesday, I checked my emails, and found two emails indicating I had purchased a ticket, with two different reservation codes. Obviously, the web site must have finished at least one transaction even though it indicated otherwise. I went to the web site, could not find any number, eventually found a messaging option for changing a reservation - I sent in the details of my situation. Today, Thursday, I still had not received a reply, so I did a Google search and was able to find a phone number for your company. I called, spoke to Minmea? and then follow-up with Paneley? - both said the same thing, that I could receive a voucher to use on a future trip, but that my fare would not be refunded. Considering that it was your web site that caused the problem, and your lack of contact information that initially forced me into sending the message first, I find it very poor customer service to only issue a voucher rather than a refund. I tried to speak to someone higher up, but Paneley would not transfer me to anyone else. Although they were both polite, I do not agree with the outcome. I understand if traffic or storms, etc. cause a problem or delay, but this is all clearly on your end, and a refund should be made. Please respond to [email protected] with your reply. Thanks, don friedel jr.

    ReplyDelete

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