I was in the Indian Land store on 12/22/2012. I ordered my Pizza to go at 8:29pm. After waiting 20 minutes i witnessed the cook in the back take a dirty knife and wipe it across his apron, that was filthy!!! i was disgusted and told the manager, Sam, I expected a new one. He said he would have it delivered to me but he was not willing to do any more. he stated i was getting a "good deal". When the delivery guy brought my pizza, it was the wrong order!! at this point i called the manager back. He acted as if were no big deal and had no concern with it. he said the guy would be back shortly with the right order. At this point i was so upset i asked him for his bosses name, as i felt he was not running things the way he should, and had very poor customer service skills!. He was completely smug and told me i could call 1800 Marcos... obviously this is not a real number, as it is not even enough #'s. So i called back, and told him i wanted his bosses name and the real number. Sam said he had no bosses name for me. the only contact he has is corporate, stating when he has a problem he has to call a corporate office. then followed by telling me to look it up online! When the delivery guy got back He told me the main guys name is Gary but had no number. When i finally got my pizza It was 9:57pm. I am completely disappointed in Marcos and very concerned about the possible growth for this store when being run by such a person like this. The manager Sam never offered a coupon, a discount or even my money back... which at this point i think would have been the only option. I will never order from Marcos again as long as this guy is here!! the smart business move would be...
Try cooking at home!
You seem like an ass.. Stop complaining.. Sounds like all you want is free food..
I live in vero beach florida and I decided to try marcos for the first time.I had called in my order and a young man named ron asnswered the phone. From the minute he answered until the second I hung up he was very kind and I felt his good energy the entire time. I was very pleased with the way he treated me.when my food got to my house I noticed it was the same man who I talked with on the phone and still he was very sweet and really seemed to be happy to help me, my food was nice and hot because he got it there in very good timing.. This young man will be the reason I keep ordering from marcos. That is the kind of service I don't see very often. Thank you ron I hope to come across your kindness more often.
We live in Brighton MI, and many choices when it comes to pizza take out. We used to order from Marco's all the time because family had owned and operated Marcos for many years BUT I have not ordered from the Brighton MI store on Old US 23 in over 2 yrs (until 3 nights ago) and I remember why now. They SCREWED up the order ( a $57.00 order, everything BUT the breadsticks). We order a Steak and cheese sub (2 of them the exact same way) without mushrooms because one person is allergic to mushrooms and neither sub was without mushrooms HOWEVER the ticket said without mushrooms (go figure). You cannot talk to the management/owner they are rude and hateful and carry the attitude that "this is not Burger King". This place was so much better run when the original owner of Marcos owned it...:(
Its not burgerking.. Instead of wasting your time about complaining go else where.. No one cares!
Marcos pizza in Marrero Louisiana has very rude & nasty workers & I don't recommend anyone to eat there. Even the managers are very rude and disrespectful. After being mistreated I asked for this # above & they would not give it to me and one worker even hung up on me and didn't want to give me her name. I will never eat there again and will let everyone I know not to eat there. Its really sad because they really do have good food just poor & nasty employees that don't care about your food or your opinion.
Most likely you were treated well. You just wanted free food.. Understand you are ordeting 10.00 pies.. Do you really expect anyone to be kissing your ass?
hello my name is angel rosado i live in waukesha wisconsin i recently became a father to a healthly baby girl which i love with all my heart. i was currently working at a restaurant as a cook a career that ive had for over 10 years, during my paternity leave of 3days because thats all that i took i was fired during my requested days off, other than that i immediately started looking for a job to maintain my new daughter i applied at marcos in waukesha wisconsin, i was told on the spot to come in for a interview due to my great resume and customer interaction and knoledge of cooking, the manager jake was great he loved everything about me and my resume and how i handled myself during the interview, as with all corp stores he told me that there is a test that well must take and that test will determing my fate. i was scheduled to take the test after 3 days, while taking the test the time given per section was only 4 minutes, the problems given to solve requierd more than 4 minutes to solve upon that some of the questions asked were completly out of topic for a person thats applying for a cook position....the terminology used was a terminology that will never be used on the job, example why would i need to use the word omnipotent in a pizza place?...or its meaning? which is the following:ominpotent (of a deity) having unlimited power; able to do anything.synonyms: all-powerful, almighty, supreme, preeminent, most high; Morehaving ultimate power and influence."an omnipotent sovereign"nounnoun: omnipotent; plural noun: omnipotents1.God.upon this i didn't get the job and im still seeking employment, i am a very dedicated worker willing to travel will work under any situation very understanding and honest i have an extensive resume and 10+ years in the field of restaurants i am cpr certified i have a serve safe license for food safety and handling in the state of wisconsin i have references from top corporate managers and owners that i am the right candidate for the job.
I work for marco's now, wish I didn't have to. EVERYONE please don't order anything from any location ever.
Ur not the only one that wishes they didn't work for them sandy Escobar the owner of the store in jacksonville fl is a fat 2faced immature back stabbing bitch who hangs out with her under aged employees she doesn't know how to run her business pepsi never gets paid the uniform ppl never get paid pest control or anybody that's beneficial to the business everytime it rains the whole store gets flooded and we have to work in inches of water with our shoes and socks soaking wet n not only that the corporate ppk don't give a damn about the employee s either we call them with a situation and we never hear anything back and its always excuse after excuse this is a poorly ran company who only cares about their money coming in
I placed an order for delivery to my work from Marcos in Raleigh, nc on falls river ave. it was late in the day and I didn't want to leave work and it was raining then. So I called them (after trying their website that didn't work at all!!) and got the "general manager" to take my order. He tells me it's gonna be about an hour and 15 minutes to deliver your food. What?!?!? I'm literally within walking distance of your store and it's gonna be over an hour??! He then tells me it will be like 45 minutes, I'm like well, ok, and place my order telling him that I want my order in 45 minutes or I won't be ordering from them anymore since this store has had a very bad problem with delivery times being too long and food getting there cold. He immediately asks for my manager, when I tell him it's me, now he wants to speak to my store manager! Nowhere did I tell him where I work at up to this point and he has the nerve to do that???? Now, after I hung up, waiting for my food he personally brings my food in like 10 minutes to me and has the nerve to yell at me in front of MY CUSTOMERS IN MY STORE WHERE IM WORKING!! Saying like "it concerns me that you are a manager after the way that you talked to me on the phone, and we deliver in rich neighborhoods that complain about speed all the time, and we push up the delivery times when it's raining. And that's not how you represent a company on the phone" WAIT A MINUTE!!! It's not ok for me to just say a fact on the phone, but ok for you to be yelling/trying to correct me in my store in front of customers?!? I don't think so! I think you, sir have made a fool out of yourself and Marcos pizza in general and if anyone should be worried it would be you! Acting like that representing Marcos in public. If I had never had ordered anything from there before and saw something like that happening I would NEVER order from there. Just think, people see that in public and wonder if your like that out here, what are you like yo your employees?! Maybe that's why the food quality has slipped pretty good at this location. With that said, it will take major discounting and apologizing to me for me to EVER go to this place again!
Hay corporate............psst----- are you listening to your customers?I live in a small town in south Carolina and I guarantee your store here WILL be belly up in 8 months to a year!!!!-------------- GUARANTEED!------------
if its the one in irmo i agree. the managers there are complete ass holes and treat their employees like crap! unless you are a attractive underage girl you have no chance.
Yes, it seems to be true at other locations for Marco's. I think it's just the way they do business. I live on the East Coast and saw the same thing mentioned by the other commenters in other locations. Managers at Marcos--they're rude to their employees, like to hire high school kids so they can more easily abuse their staff. Stay away from Marco's!!!
A friend of mine works at the marcos pizza in Irmo, SC and i can't tell you enough how mortified i am about the manager john that works there. He confides in me the stories he tells about the manager John that works there. I have also heard the same stories from other employees there. He flirts with underage women, gives them more hours and has been said that he has given them the hours because "they are cute", talks down to all the employees, fires them for small things, and the list goes on. My friend is a hard worker and loved his job at first, now he fears for losing his job every day he comes in for any minor situation. this guy has got to go! ive seen the way he speaks to his employees just by being a bystander and ive just wanted to go over and punch him in the face.
I know someone who works at the Marcos on Colfax in CO. This location needs to be shut down. I know there are transactions going on there that have nothing to do with pizza & I don't mean just the stuff that's legal here now. The managers sleep with their underage employees and hit on the high school girls who come in. If you care about your image at all look into this location.
To whom it may concern I was at the Marcos in flowery branch ga and one of the mangers wasn't in uniform she lookee very un professional for been a manger
I ordered from a Marco's in Jacksonville FL and got a pizza with toppings I didn't ask for. Called the store and a very rude, unprofessional person answered the phone. When I tried to explain the issue with my order she interrupted me and said there was nothing wrong with my order because she was the one that made it. I asked to speak to the manager and she claimed to be the manager....yeah right! She called me a racist and at this point I could barely continue a conversation with this idiot so I handed the phone to my husband who politely asked for her name which I'm sure was not her name. Planning on calling corporate but from what I've read on here it sounds like nothing will be accomplished. I will never order from them again. Rude people, the only nice person was the delivery driver!
i go to you store in slidell la on gause Blvd west side every friday night and we sit there and eat are pizza its like a comedy act watching these kids answer the phone and screw up peoples orders constantly and the mgr there yells at these people in front of customers all the time witch in my book is not very professional . So this week they messed up my pizza order so my wife told the the bald headed mgr and he told her the right one was in the oven and to just keep the wrong one so she stoped eating and waited for the other it never came so on the way out the door we said thanks for fixing my order and just said your welcome never going back to that store he is very un professional and should be FIRED I HOPE THE CORPERATE OFFICE SEES THIS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THAT IS 534 GAUSE BLVD SLIDELL LA ADDRESS FOR THE ABOVE COMMENT
THAT GUY TOTALLY BLEW US OFF AND I EAT THERE EVERY FRIDAY NIGHT I JUST DONT GET IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I ordered online through marcos website a large 2x pepperoni with sausage and cheddar cheese and half light sauce and half heavy sauce, well baked and cut 8 slices. The order was confirmed along with 10 wings and i paid and order was sent. 10 mins later the store calls to go over my order and i reexplain how we wanted it. 30ish mins later the driver brings the pizza, he was perfect and the pizza was in perfect condition also but it was made completely wrong. It had toppings only on one half and only cheese on the other, was cut in squares instead of 8 slices and i have no idea about the sauce proportions. I called the store back was given to a really rude lady who said she made my pizza and was made correctly which completely contradicts the way the order was made online. She said they cant cut the pizza into slices or put light sauce on one half and heavy on the other half and the driver would come back get my pizza then she would make another and have it sent back. If they cant do what is on the website then take the options off. She kept arguing with me about the pizza being correct that after the 4th time explaining to her she didn't she just hung up on me in mid sentence. The sad thing is i have enjoyed Marco's pizza for many years and its been a while since I've ordered but after this evenings issues I'm not sure ill ever order from that location ever again. I'm sorry.
Complaint for location at 1590 Holcomb Bridge Rd, Roswell, GA 30076. I ordered online through marcos website a large 2x pepperoni with sausage and cheddar cheese and half light sauce and half heavy sauce, well baked and cut 8 slices. The order was confirmed along with 10 wings and i paid and order was sent. 10 mins later the store calls to go over my order and i reexplain how we wanted it. 30ish mins later the driver brings the pizza, he was perfect and the pizza was in perfect condition also but it was made completely wrong. It had toppings only on one half and only cheese on the other, was cut in squares instead of 8 slices and i have no idea about the sauce proportions. I called the store back was given to a really rude lady who said she made my pizza and was made correctly which completely contradicts the way the order was made online. She said they cant cut the pizza into slices or put light sauce on one half and heavy on the other half and the driver would come back get my pizza then she would make another and have it sent back. If they cant do what is on the website then take the options off. She kept arguing with me about the pizza being correct that after the 4th time explaining to her she didn't she just hung up on me in mid sentence. The sad thing is i have enjoyed Marco's pizza for many years and its been a while since I've ordered but after this evenings issues I'm not sure ill ever order from that location ever again. I'm sorry.
i walked in Marcos pizza and the manger Jayme hit on my wife and i told him thats not the way to act and he replayed i will f u up and f your wife in front of u and this happend on 5-10-2014 not happy at all the store is 1408 n dale mabry lutz 33548 i will never go to any Marcos Pizza again
if that happened to me that manager be on the ground in a horizontal position
Why cant I email a complaint through your website? I'm going to guess it is because your organization is a joke and you receive more complaints than Doris at the front desk can handle. I will never order from your company again. The employee i spoke with was pissing his pants trying to explain why there was no manager at the store to log my complaint. after 2 hours of waiting for my order to feed my family, I called to ask where my order was. It was raining, so I expected things to be delayed a bit. When I was told that my order never made it to the restaurant, I asked why i got a confirmation email. No one was able to answer that question. Don't offer online ordering if your restaurants are not able to fill the orders.
i don't think these homies have a sys administrator or sys engr to handle any input from anyone
I was appalled as I stood in line at the Garden City SC store and watched one employee assault another. The manager stood there as if nothing ever happened. I left without placing my order as did several others. I am pretty sure this store is doomed just as the previous pizza sore did. Bad food,bad service and a hostile environment.
The System Administrator for Marcos Pizza must be on a 5.00/hr salary. Then, may be overpaid. This is the most ridiculous online web site I've ever encountered. Years back, NCR Corporation, if I would've introduced code like this I would be walking the streets. I sent a message to these homies, last night, explaining my dilemma, Marcos said we our sorry about your experience. They offered me cheezy bread with my next order. I had to LMAO. I said truly this is a joke. That was their email reply to my query. After going thru all the trouble of satisfying all their fields to input my data, this was my reward. Rate Marcos a one star.
Really, i ordered a thin crust pizza three times w/marcos. it was good w/ingredients. have no problems w/the product but set up an online acct.........tried to access the acct and it didn't recognize me. i've been trying to connect w/marcos online support but i think it doesn't exist. good product, but no damned support.
Help me understand why you are given a credit for a wrong order from your last order.... but you are unable to use it the next time you place the same order. Instead of the GM getting on the phone and trying to resolve the problem...I hear him talking crap in the background....So unprofessional!
I have had the most horrible experience with the marcos in Midwest city, oklahoma. Had a order for delivery and NEVER received my order. Night crew and night manager are horrible! I will be letting everyone I know, know about my horrible experience.
I ordered two medium size pizza and received two small pizzas. I called the store (Store# 8051 location) and informed them of the mistake. The person on the phone, who claimed to have made my pizza, stated that they were medium size pizzas. I told them that I ordered a pizza from them before and that my pizza was small. He then stated that since I used the coupon deal it came out to the same prize. He appeared to have an attitude with me when I told him of his mistake. He never sent anyone back to get the pizza nor offer to charge me for the small pizzas instead of the medium.
My family usually enjoy Marco's Pizza. We were regulars when we lived in Tampa. When we moved to San Antonio, there was only one location. Disappointment. We ordered to go once and they forgot the crust toppers. We ate at the buffet for the next round and there were no pizzas ready. But that's not why I'm writing. We recently found a new location nearby in Helotes and have had terrible experiences trying to order online. First from my iPhone I was unable to see the entire screen no matter what I did. So then I went to the laptop (using safari) and was unable to order. I was about to give up when I tried my phone again and somehow it worked. A few days later we went to order more and had the same problems. As the wife was trying to order from the computer and her phone, I downloaded the app only to find that the store we had just gone to isn't listed on the app. ...so we went to Pizza Hut.
You have the best pizza. But, you have incompetent idiots running your online site. Cannot get the site to recognize a special you have and are advertising on TV. So screw you. I won't order from a company that has incompetent staff and incompetent management.
Here in Ohio ,Garfield I walked in to buy a pizza I notices no one wear gloves and they do not do hand washing I saw a worker put her hands in her face then continue to make pizza then one was cleaning the floor never stop to wash hands and started to make pizza I turn around and walk out I am trying to find a place I can report what I saw to get that place to wash hands
Why is there still a problem with online ordering?? If you order for delivery, you get a server error. This has been reported numerous times but still not fixed
On March 28, 2015, I called the BBD's location in Tampa because I ordered online about 5 min before 11a and I wasn't sure if my order went thru and I was instructed by the online site to call the store to make sure. A young girl answered, I explained my situation, with an attitude she said "WHAT IS YOUR NAME", I asked if everything was ok, again she said "WHAT IS YOUR NAME", I said it seems like you have an attitude and at that point she lightened up and informed me my order did not go thru and to do it again, I thanked her and hung up but I realized that I didn't want to take the chance of her doing something to my pizza so I decided to go somewhere else and at this point even though I was a loyal customer I will not return to Marco's again. The person you have on the front lines represents your store and if you can't put someone there who is courteous to your customers you do not deserve my money.....
I ordered two pizzas at approx 740pm. I was told it would take 30-45" to deliver them. At 910pm I spoke with the manager who finally found my pizzas in an oven that was not even turned on. She assured me that my pizzas would be remade and arrive "shortly". It is now 1010pm and I still have not received my pizzas. There is NO excuse for service this poor, none whatsoever. I can assure you without a doubt that I will NEVER AGAIN order food from Marcos, something that I have done frequently since this location opened. It has now been 2 1/2 HOURS since I placed my order and still no sign of a delivery driver. I have never seen service this poor in my life, and I will be sure to tell everyone I know to avoid Marcos at all costs.
I was in Marco's Pizza located at 1855 East Main Street in Spartanburg, SC. I had a clear view of the kitchen and I saw a blonde woman in there making pizza wearing regular clothes and flip flops. I was very unnerved by this. Is this not a health violation or does Marco's not care about sanitation? I'll be thinking twice before eating there again.
Wow everyone is so pathetic I have been ordering from Marcos for years and not once have I had a problem maybe it's u and they don't like dealing with rude people
You must be an arrogant franchise owner or one of their gung ho corporate "personalities." You definitely represent their kind. BTW, learn some better vocabulary, you might get your message across better. You obviously cant read, because these complaints outnumber your type of "praises" by a long, longshot!!!
I applied for a job at Marco's in Buffalo, NY. While waiting for my interviewer (who I believe was a district mgr), I observed the employees working in the store. Their mgr was rude, condescending and abusive to his staff--mostly very young, high school or college aged employees. It appeared he was taking advantage of their youth and felt they were somehow inferior and stupid. I felt bad for the employees. Having been a supervisor myself, I saw this as poor mgmt. Then my interviewer took it upon himself to be available to interview me. He asked me questions that weren't pertinent to the job and gave me the impression he thought there was something wrong with me for applying. (I'm older than most of his employees are and have a college degree, so I suppose he thought I was "overqualified" for the job.) Fact is, I needed another job, enjoy being around people and thought it would be fun to work part-time at a pizza place. Why is that a bad thing? Age discrimination is supposed to be against the law. I felt very insulted really, but didn't express it, of course, as it was a job interview. I maintained my composure, remained polite (unlike Marco's management) then was told I needed to take a test...The test was essentially an IQ test. Why is an IQ test being given to employees at a pizza place? My guess would be that most of the employees didn't do well on the test--not because they're stupid but because one would need a college degree to typically do well on a test like that. I'm pretty sure I passed the test (as I do have a college degree) but don't see how the test was relevant. One of the questions asked for the square root of a five-digit number! Seriously! There's no way I could answer that question without a calculator, and, of course, I didn't bring one with me to the job interview at the pizza place!I can only conclude that the test is given in order to allow Marco's to get away with legally discriminating against people it doesn't want to hire (by age, race, etc.) Everyone who takes the test fails or does poorly, so they can always use failure of that test as a reason not to hire. I'm pretty sure I passed the test (not being arrogant, but I actually have teaching experience and recognized some of the questions as those used on either IQs or SAT types of tests.) I know I didn't score 100% because, as I said, the test was designed to be impossible to pass.So again, I can't help but think that Marco's uses the test to exclude some people they just don't want to hire.What's also interesting is that by coincidence my coworker at my other job told me she'd had a similar experience when she applied for a job at Marco's. She said they were so rude to her that she called the corporate office to complain. I'm considering doing the same, though I have better things to do.Please, people--do not buy anything from Marco's! I boycott the store because they treat their employees badly and practice discrimination. Idon't plan on ever buying food from them. There are lots of other pizza joints in my area anyhow and, frankly, their pizza doesn't even look appealing.To the management of Marco's: you think you're superior to your employees? I hope you go out of business. Rarely do I see anyone buy food from your restaurant and you have had a "we're hiring" sign up for over a year now. Gosh, I wonder why no one in their right mind wants to work for you? Oh, but you're the smart ones, right?
Just one more thing to add (after having read the other comments.) When you treat your employees badly that's what you attract. Only terrible people will want to work for you. Good employees who are cheerful, courteous and hardworking have more choices of places where they can work and they will not choose to work for you. So...your rude, condescending attitude toward your employees just becomes a self-fulfilling prophecy. Treat people well and with respect and dignity and you'll be pleasantly surprised at how well they begin to treat you.
I live in Loganville GA, order a pizza at 2:42 for lunch, 4:30 no pizza, unconcern manager and Dist manager name Rocky. They offered me a store credit with no pizza. NEVER will I buy anything there again. customer service is the worse. I used to order from them a few times in one month....never again....
I registered a complaint with this company concerning being fired on a false sexual harassment charge. That was on July 30, 2015. I see my comment was censured. I contacted corporate about the harassment from employees I recieved following this false charge; one death threat and the 20 year old said victims father threatening me and stating he knew people in police department who could pull strings. Since that time I have found out that the franchise owner and the father, who is an employee, used their influence with police department to try to have me declared a threat and a sex offender. The said victim never pressed charges and then owner obtained two more employees to lie to police to no avail. Everyone in franchise knew of this going on. Also corporate knew about this because I notified them. This is reasonable grounds for a legitimate class action suit. One company was aware and two I will bring in an Afro American who was fired because of stealing when he was set up and I knew he was. I spoke out and I was fired. The owner, Ross Cognoli,is racist and also homophobic.This will get ugly considering I have gotten legal council. I suggest corporate cooperate or Marcos will further damage its reputation. I am homeless and living in car because of Ross Cognoli, an embezzler and also an admitted drug addict and porn addict. He took money out of deposits, off credit cards, out of commissary orders, not paying people like me, for a whole months pay. He took money out of my paycheck for unexplainable reasons. This man is very unsavory and unstable. He also made many racial comments around me. If you choose to have this type of person running your franchises, your company will not last much longer. I have paid dearly for their actions. You have no idea how dearly I have paid.
I am wondering why Marco's demands all new employees to take a SAT test to work in their stores how much brains does it take to make pizza and delivery it. To be a delivery driver all you need to know is how to read an address and how to make change and how to use a GPS. I know a girl who applied in the local Marco's Pizza and was not hired because she could not pass the SAT. Hell if she could of passed that she be in college now and not need a job. But I know that Marco's will never reply openly to this
Watching Undercover Boss and not one employee in any of the stores (including Mr. President) had gloves on when making the pizza. Made pizza then went out to clean tables....ewww don't think I will be going to Marco's anytime soon
I frequent a Pennsylvania branch and have not received a bad pizza to date. My only complaint is their delivery service. When I requested the pizza be delivered I was told I was out of the area and would have to pick it up. Not happy, but is was quicker anyway. For the next several times I ordered I tried to have the delivery service and was told no for the same reason. When my sons called and used their cell number instead of our home number the order was delivered. I complained and basically got nowhere. I told the manager that you don't deliver to a phone number, you deliver to an address and she was like Sorry. I have seen the delivery service directly across the street from my house, while I'm sitting on my couch, but am still told "you're out of the area". My neighbors must be really good tippers.
I have to tell you your pizza is not bad. Its your employees. I live in the 43615 area of Toledo and I get nothing but crap from your employees.Thanks for letting me make my pizza choices easy. Anybody but you
I was an employee working at the Marcos Pizza in Adrian Michigan. One day the shift manager, Roger, went on a racist rant about how niggers were lazy. Niggers won't work.This was immediately reported to the District Manager. I was sent home for the rest of the day. No pay. I came to work the next day and guess what? Roger still worked there. He received no write up. No time off. Nothing. He was the manager for the next days shift like nothing had happened. Dawn, the district superviser told the store general manager, Amber, to not say anything to anyone. To act like nothing had happened. When i pressed the issue with Dawn she tried to get the other employees to write complaints against me. Even threathened one employee, Melissa, that if she did not complain about me then she would be written up. She finally said she was sorry that i had to hear Rogers racist rant. I guess the racist rant was ok, it was me hearing it was the problem.
Trying to contact someone about a W2 form. Worked in Durant Oklahoma. Need to know who to contact for this information. Please email me at [email protected]
Horrible client focus. Will never order from this place again
For someone who can no longer have pizza sauce, will you ever offer a white pizza?
Hey, Matt from Lutz, Florida.I ordered online from your 1408 N Dale Mabry Highway location...I placed my order at 6:18PM, was told wait time was 45-65 minutes, which I was okay with. I ran a pizzeria for five years, I understand. At 7:12PM the 'new' driver showed up with my 42.??$ order. I asked for him to do me a favor and stop by the store on the way from the pizzeria to my house to pick up some smokes, would reimburse and tip him extra... Never had I ever had a problem doing this, or getting it done for me. Anyways, when he shows up at 7:12PM No smokes.... Not a big deal, don't even give a shit about that... but I wanted to throw it in there anyways. What did piss me off, while the driver was still at my door (I had the receipt in hand - He forgot a pen! WTF?) my girlfriend noticed there was no dipping sauce for our cheese bread! (Normally I tip 10.00$- 20.00$ depending on if stuff is right and they do the extra requests as well as reimbursement) Now, seeing as the store is literally LESS than a mile away from my house. No big deal, I thought... He'll just run back, grab them and bring it out with the NEXT delivery... Shouldn't be more then 10-15 minutes... I even called the manager, while the driver who was at my door waited, and informed him of no sauces... Manager 'Justin Fernandez' said he would send it back out the moment the driver got back to store. Was content... Or so I thought. 'lo and behold at 7:32PM, twentie minutes later... I called to check up and let them know my pizza was sitting on my table getting cold waiting for the sauces I paid for... Justin said the driver has left with the sauces already... No big deal, I've used that LIE before... At 8:07PM I called back... Now I'm seething and I don't even want my pizza... I'm calling my bank to dispute my charges and y'all can collect your product from my garbage bin... Where it belongs. I waited AS long for TWO sauces that I PAID for to never arrive... After assurances and promises they would... OH! Did I mention when I called back after 8, the manager on duty 'Justin Fernandez' called me a liar, said his driver had already brought the sauces out to my location. Needless to say I will be making a trip up to Marco's tomorrow in person, to speak to the owner of this Franchise, Mr. Patel. I'm horrified, never had I had such a bad experience. I think I'll start a boycott on this location.
I work at a Marcos in Ohio. It's terrible. They don't set anyone up for success. They just give you a position and throw you right in. And when you ask for help you get told to deal with it, its fine.. Its not fine. The main bosses are all at other locations and don't really care about the locations that they originally had. The store I'm at the exhaust fan is broken. Its so hot and smokey in the store all the time. Its been like this since Christmas. I literally feel sick going to work everyday.