Hawthorn Suites Corporate Office Headquarters

17 comments
Hawthorn Suites Corporate Office Headquarters
Wyndham Hotel Group
22 Sylvan Way
Parsippany, New Jersey, NJ 07054 USA

Mailing Address:
P.O. Box 5090,
Aberdeen, SD 57401

Corporate Phone Number: 1-973-428-9700
Online Website: http://www.hawthorn.com/ 
Reservations: 1-800-527-1133
Corporate Phone Number:1-973-428-9700
Customer Service Number: 1-888-777-7511
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17 comments:

  1. VERY disappointed in the Hawthorne Suites off of I-10 and Bluemel in San Antonio, TX. Been staying there for years and it has gone to pot. The sink leaked, took 2 days to fix it, the a.c. wouldn't work right, kept freezing up, room not cleaned, had to go ask for towels and then bag them ourselves (dirty ones). Had to change rooms one night because of a.c. Trash not emptied, waste basket in kitchen was bathroom size. Noise at night, people rattling my door handle @ 2 a.m.

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  2. NEVER visit the Hawthorne suites in Holland Ohil. The customer service is shitty. They charged my card 2 times for the same amount and have my bank account and credit card account messed up and in the Negative!! Not only that you have to wait 10 days until anybody will do anything about it. The room had filthy curtains and half of the ammenities were available. I am right now trying to get in contact with somebody that I can complain to. The customer service people are no help at all.

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  3. Never ever stay at Hawthorne Suites by Wyndham in Green Bay. Normal rate is $79 for a Saturday night. If it's a Packers game weekend they rape you $250 a night! Plus $15 a night in case you use the room phone. Typical pathetic corporate money mongrels!

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  4. Hawthorne suite is a nightmare the first night we were there a bottle of Bacardi came off the top shelf of the closet and hit me in the head while the guard was standing there and she's only 6 then later on the same night a mirror fell down on the wall and almost hit my boyfriend and on the third morning there while we were laying in bed this think started to overflow from the drain and I called management immediately and he asked us to leave saying that this stuff doesn't just happen as if we wanted to do this to enjoy ourselves not everybody that bored Hawthorne management.

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  5. wow!!! I have been staying at the Hawthorne Suites off Baymeadows in Jacksonville, FL. what a freakin' discrase. It is so, so, so bad starting with their service all the way to the most aweful breakfast. I have no idea who they are hiring but it's been this way for months....Many...and I mean many people have said they will never stay here again. I thought Hotels rely on repreat business. I guess not...what a freaking joke. Milded bread, cold...i mean ice cold eggs and burny, dried out sausage....wow!!! Bellu-up very soon....

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  6. Hawthorne Suites in Jacksonville off Baymeadows is very bad. I agree. The breakfast is the worst!!!I mean the worst! Some kid is running the show and obviously has no care. I guess the corporate facility or if this is individually owned, just dont give -a -f***. never again will I even step foot on their property.I have faced book this to all my clients and we ALL are switching hotels for our business travel. Thank GOD!

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  7. I DONT KNOW WHO OWNS HAWTHORNE SUITES BUT THE ONE IN NORTH CHARLESTON IS DISGUSTING MY DUGHTER BOOKED 5 ROOMS TO CELEBRATE HER BIRTHDAY 2-13 /2-15/15 AND HAD FRIENDS FROM CHARLOTTE AND NEW YORK. MADE RESERVATIONS IN JULY 2014.
    COULDNT CHECK IN UNTIL 430. ONE OF THE ROOMS HAD SOMEONE LIVING IN THERE CLOTHES ALL OVER ROOM. OUR ROOMS WERE DIRTY DISHES IN DISHWASHER SMELLING. SINK STOPPED UP AND COMPLAINED DIDNT DO ANY GOOD. WORSE 3 DAYS EVER SPENT ON VACATION. DO NOT GO THERE PLEASE. MY DAUGHTER IS A TRAVEL AGENT AND WILL NOT RECOMMEND THIS DUMP EVER AGAIN.

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  8. I also do not know who owns and manages the Hawthorne suites in Tempe, AZ on the 101 &southern, but they are horrible to their guest and very unprofessional.at first I thought the hotel was ok until I was bit by bed bugs and they did nothing about it. They did not switch me rooms or even give me a discount! Bed bugs is very serious. And they didn't care! To top that off when I asked for clean towels they were stained and dirty as as the sheets! I highly recommend you don't stay there!!!

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  9. The Hawthrone Suites in Columbus on the East Side by the Airport is horrible. The grounds are not maintained, the room looked as if it had not been cleaned, the couch had two HUGE stains as if someone had just had sexual intercourse moments before and it smelled of pee. Needless to say, we did not stay in the room even a night! I am requesting a refund!

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  10. The Hawthrone Suites in Jacksonville FL on Baymeadows Rd is horrible. The service is bad, and the room had big roaches,. My complaint was never addressed and when I spoke to the general manager. She was defensive and acted as I was lying. Then she ignored me service another customer with even saying excuse me. Finally she offers me a refund but not from the hotel but from the company that exterminates the hotel. She refused to give me their info and she refused to put any of her promises in writing. Dont stay their!

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  11. I paid $720 for 2 suites at the Hawthorne Suites Philadelphia Airport on Dec 30 for check in on 1/15/2016-1/17/2016. When I arrived I advised the clerk that I was checking for both suites and that the 4 people staying in 311 would be by my room to receive their key. 30 minutes out they called so I ran by the store and McDonalds to pic up food for us before we headed to the Ramada Inn down the street for the network convention. Before I pulled in I was called back to be told that we were being kicked out for having more than 6 people in our room (keep in mind 4 were picking up their key from me to go to room 311). I pulled in and the security officer gave us 20 minutes to vacate. I went to the front desk were I told the new clerk what was going on. She told me that if we didn't leave she was calling authorities as though we were a group of thugs (keep in mind I am a minister in a veterans & active duty motorcycle club going to a network convention). I have called their travel lodge, corporate office, Wyndham's corporate office and I'll I received back was $70 out of $720. I have contacted a lawyer, DAV, and our base commander on this issue. I'm not going to tell you not to stay their but if you are military or just someone who rides motorcycles I suggest its not a good idea. I will see them in court

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  12. The treatment I was given at Hawthorne suites in Milford ,MA is inexcusable. The disgusting excuses for desk clerks are here because they are obviously too ignorant to get an actual employment opportunity. I got charged for a king suite but they did not have any. So I had to settle for a queen suite on third floor as opposed to a king suite on the first floor. Rate did not change. I am a senior and was treated with great disrespect by these poor excuses for humans. I would urge all seniors to stay clear of Hawthorne. Even howard Johnson would seem preferable.
    Shame on you Wyndham.....

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  13. Can't even get anyone to pick up a line at the corporate office. No surprise, all the calls are probably complaints and they know it so they avoid picking up. At any rate I will be posting this and writing a letter to corporate.

    I stayed in the Hawthorne Suites in Sea Tac last month and had THE WORST hotel experience of my life!!!

    My hope is that people will read the atrocious reviews and will spend a few extra dollars and get the service they deserve. My stay recently was visiting family and I was traveling alone with small children. Upon arrival I was checked into a room that did not have a functional deadbolt OR an above head interior door lock.

    After fumbling with the deadbolt for ten minutes and after swiping my card multiple times to verify that someone could surely enter my room if they had a card, I called the service desk and requested that we move to another room because I did not feel safe. The staff came down to confirm my situation and told me that BOTH locks would need to be fixed and then she moved us to another room.

    Upon checking my bank statement I found an extra charge and called to see what it was about. It was then and there that I learned that the staff member who moved us rooms claimed the room I was moved from smelled like marijuana AND I had been pegged for it! So my card has been charged a cleaning fee!!!

    You wanna see a momma flip out?! Picked THE wrong person to pin this on suckers. Few things get me riled up, BUT I don't take this type of thing lightly. Blaming me for something that did not happen, has never happened and is not ever going to happen.. Two furious phone calls later to the GM and he wanted to argue with me and insult me and then he caved at the end of my rant and said he'd do me a favor 'this time' by reversing the charge, WHICH he then sent an email with the transaction info THAT 5 days later still hadn't cleared my bank. So I had to contact the bank and claim fraudulent charges and have them reverse the charge and then cancel my card because clearly they can't be trusted.

    The reviews for this hotel have continued to go down in the past years and will continue to do so until they take a hard fast look at how they are treating their customers. First and last time I ever stay at this chain and I will tell everyone I know to avoid it like the plague, that's how poorly I was treated.

    The End!!!

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  14. Just stayed here and it was a terrible stay. Took forever to check in. They take a deposit that you are never told about. We went and did our thing the next day to come back to a room with no maid service. Not once for a 3 night stay did we ever see a maid. We had to supply our own garbage bags and drinking cups. Complained to manager about service and still nothing got done. We will not be staying here again and will not recommend this place to anyone.

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  16. This is for the stock holders, CEO, CFO, and General Managers. I have never,in the history of travel, Had to stay in the most nastiest, poor standard and poor customer service establishment; basically being held hostage after being required, no demanded to pay $100 cash deposit on a room that was reserved thru priceline, on my credit card. NO WHERE on the priceline website or the Hawthorne Suites website does it state that a deposit was required before you are able to obtain your door card. THEN I was told that I would not be able to receive my deposit until after 9am the day of check out, again being held hostage since my intentions were to leave at 6 am for the drive home. My Husband and I were attending his grandmother's funeral in Southfield, Michigan, and we were already under duress due to her death. At check out, the hotel desk clerk, would not complete the checkout process until he checked the room. Upon returning to the desk, we were told that we would NOT be able to get our deposit, accusing us of smoking in the room because he went through the garbage and found an empty cigarette pack in a bag that was in the garbage. Meaning he went through the garbage to see what was in it. The room had a strong odor of what smelled like Marijuana when we checked in. The hotel itself was not clean, with garbage overflowing in the recepical outside. For this hotel to be affilated with Wyndam is truly a disappointment. I will NEVER ever stay in any Wyndam Hotels. Because I expect to stay in a hotel where it is clean. I also will tell my business associates to NEVER stay in your establishments. Super 8 would have been better than this.
    Pam W

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  17. We stayed at Hawthorn on Galena in Centennial, Colorado over the weekend. We should have checked out as soon as we saw the room, but decided to go ahead and stay. The hotel looks horrible. Hallway carpet was filthy. Coffee in lobby was ALWAYS cold and not fresh. Recliner in room was torn to bits and should have been removed by management. I do not fault the staff except for one thing -- someone stole a new sweater that I had just purchased and it still had the tags on it. I was told that housekeeping did not turn it in to lost and found and they said it was not in the room. THAT WAS A LIE. Indigents were allowed to stay there, having been paid for by local churches. UNSAFE HOTEL!

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