Fairfield Inn Corporate Office Headquarters

Fairfield Inn Corporate Office Headquarters
Marriott International, Inc. (Fairfield Inn & Suites by Marriott)
10400 Fernwood Road
Bethesda, Maryland 20817 USA
Corporate Phone Number: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Customer Service Number: 1-800-721-7033

24 comments:

  1. General manager was,rude my,room had a used condom n waste basket as well as another next,yo bed...room service came and got it,claimed disposed it nexy morning no sign of it...i contacted customer care no assistance there..o spoke to gm, teuta nokaj who was of np assistance and extremely rude...i didn't want another room was disgusted my 5 yr old found this...this is not proper customer service or r u run an establishment not yo mention 11 when i was check out room service walked in without knocking while i was in the restroom

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  2. I was charged twice by the Fairfield Inn in Washington DC and my husband left with bed bug bites. Gross hotel will not stay there ever again.

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  3. The Fairfield inn in owensboro ky, just fired its staff for voicing their thought in a meeting that was allowed to take place. Then two.days later Perry Hamilton fired the entire staff... for no reason

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    1. I was one of those staff members and you are completely right! We were told the day of dismissal we should have taken this meeting we had with Perry Hamilton outside our hotel, but when we did ask he said Wich was sign the petition, and I will give you corporates email and fax to send it... Not only did 8 of the staff get fired...we were told he himself got the emails and fax...because suposedly He was from corporate himself..and our faxes went to no one other then him. Hmmm something doesn't fit..but we all were fired for simple having a meeting and trying to address what was going on and then told we were fired 2 days later. Wrongfully terminated and for no other then what looks to be retaliation on his behalf because on that petition we simpley was requesting a group meeting from higher up. Wow.. where is the rights for the hard working employees???????????

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  4. The Fairfield in Anaheim are RIP OFF ARTIST! I would never stay in this hotel or any of your affiliates! Took $150 from me and told it was my fault they didn't see the cancellation that I made a month in advance. Can you not read the words CANCEL RESERVATIONS. The attitude of marriott customer service and fairfield is to blame the customer. WORST PLACE EVER!!!

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  5. Fairfield in Russelville Arkansas, first the employees were very profesional, the owner is the same owner next door at the Hampton, What a racket. 75O guys co

    me to help A.N.O. And we get screwed.
    Going to Holiday Inn Express, 30 miles down the road, at least there are salt and pepper shakers at each table in the morning

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  6. Kandi BastianelliMarch 22, 2013 at 3:44 PM

    My sister, neice and I stayed at the; "Faiirfield Inn $ Suites", in Troy, Ohio, on; 03/15/2013. The ladies checking us in, upon our arrival, were extremely nice. However, when we returned, to the hotel, later that night the "lady", at the front desk, who we found out later to be: "Sally", told us: "When you get to the hallway, you will have to shut up!". Granted, we were laughing at a joke another couple had told, but were in no way loud! Then, as we were checking out, I asked the gentleman, at the desk, if there was a manager on duty. He told us there was not. We explained what had happened the night before with Sally and he said: "I find that hard to believe". I told him I have no reason to lie about it and would be in contact with corporate. I travel a lot with my family and my husband travels with business. We have stayed at this chain numerous times. I can PROMISE you that I will NEVER stay at one again!!! First, to be told to "shut up" and then practically called a liar? No thank you.

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  7. the room service was bad, dirty bedding, bugs in room, rude manager samantha henson and bethany dusza.. need more appreciation for there guest

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  8. When I travel, I base my decision on where I will stay based on the reviews I read from fellow travelers. Man were they all wrong when it came to rating this hotel. Yes staff is outstanding but that was all that was correct. The tub in our room had a yellow ring of grime around the drain and was dirty I also noticed the wall by the door looked like someone had spilled something brown and left there to dry. That alone made me want to leave but i didn't want to upset my family so i didn't say anything and stayed. The next day I noticed stains on a pillow and black stains on a so called clean washcloth. The tv did not work nor the ice machine so we had to go down to the main floor for ice. The last straw was waking up in the morning and finding a ROACH ON THE BATHROOM FLOOR!!! I got my family up at 6 a.m. and left!! Very disgusted and will NEVER STEP FOOT IN THIS NASTY PLACE AGAIN!!!

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  9. The only good thing about this hotel, was the bed being very comfortable. The room had no refridgerator, no microwave, and the service during check out was very unprofessional. I arrived downstairs to check out, the young lady who checked me out was sitting down in a chair writing on a piece of paper. She did not acknowledge me even though I was loud enough for her to hear when I walked up. She finally acknowledged us. I told her I needed to check out, she glimpsed up and said ok. She did not ask what room I was in nor did she get up to retrieve my keys. She stayed in the chair and went right back to writing. I feel as though the employee was very unprofessional and just because of her actions, I will not return to this hotel.

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  10. Oh my goodness. I am so sorry to hear all the above complaints. I have been staying at Fairfield Inns around the country for a long time now, my family reunion usually pinpoints a Fairview because it's a family favorite! I have never had issues such as the above in any of them. I just had an issue with the Toledo Fairfield where my credit card was charged even though I canceled my stay. The General Manager (Mo) called me back personally, and even though I did not have my cancellation confirmation number, he reversed the charges on my credit card. He was absolutely professional, kind and courteous. I will continue to stay at Fairfield. I love them!

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  11. I, too, usually have nice stays at Fairfield, and am very loyal to Marriott, but the Marrianna, FL Fairfield is substandard. I think they have the towels from the Motel 8 next door- they haven't seen fluffy in years. They are overpriced- $30 per night more than the cookie cutter 4 inns next door with no extra amenities-cheap soap, shampoo, toilet paper, no lotion, no hairnet- bring your own. The rates are inconsistent and are less at ALL Marriotts 30 miles away in Tallahassee- go figure- and they actually have restaurants in Tallahassee

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  12. I stayed in the Fairfield Inn and Suites in Fairfield CA near Napa. Never, never again will I give them a chance to have my business. I travel for a living and this was the first and LAST time I will stay at one of their facilities. Had a three day reservation and left after the second day. A/C inop, loud people to all hours of the night upstairs, even after complaining. Substandard accommodations. Even though the front desk had made notes about the problems encountered, the manager has yet to respond to my telephone calls and emails. Very poor customer service.

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  13. I stayed at the Fairfield Inn on Washington Ave Albany.
    The Fairfield has lost me as a customer. I arrived back at room on Thursday August 1st with a card telling me they had cleaned the rugs and I should be careful. It was discussing having to walk on a wet carpet. It made the bathroom floor slippery and I had to throw down towels. I did not expect to have this inconvenience when I made my reservations. The woman at the desk said it was policy to clean the rugs when a guest is there. That is unbelievable. While it ended that I did not have to pay for that nights stay, I would have preferred my stay did include shampooing the rugs in my room.

    Is it a fact that you have a policy that rugs will be shampooed even if a guest is in that room?

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  14. I had an bad experienced at fairfield inn in warner robins ga at 221margie dr I had the most worst experience working there its ghetto the supervisor shiree doesnt do anything but talks about her own co workers an how the manager and front desk clerk ray be giggling an laughing in the office and complains about her job I think that lanelle deserves to be sit in that chair not shiree no matter wat if lanelle no her housekeepets need help she just dont sit on her behind an leave her workers hanging she gets up an help I never worked at a such ghetto job to were at huddle the girls are cursing an talking about people when you are suppose to be coming to work to work not hold a oconversation maybe people would get they rooms did on time if it was less talking in the mornings but shiree is very rude an try to act like shes nice but be talking bout her own co workers and customers how they be asking for to much an to lazy to come get they own things an how nasty they leavethe rooms an how some customers get on her nervous wat a rude supervisor always complaing about her job

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  15. The Fairfield Inn in Fayvetteville NC gave us a checkout bill for $95 and charged our credit card a $162 don't these dumb asses know that their own paper work is going to hang them you can not give the customer a checkout bill for one price and charge their card a different dollar amount its call fraud and I have the evidence the receipt they gave me@ Dumb Asses

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  16. I travel all across the u.s. i've stayed at many motels, and i found the fairfield inn & suites in Suwanee, ga. to be the best, by far.The front desk clerk, Tiffany Payne, was so nice and helpful. she recommended restaurants, gave me directions to the mall, and remembered my name, as she told me hello every time i passed the front desk.She was truely a joy,and I will definately stay there again

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  17. To whom it may concern:

    I had two rooms in Erin, TN. on Labor day weekend, the room were dirty, we even found a crack pipe in one of the rooms. I had the room with the Jacooza in it and I had went an purchased bleach to clean it, it had hair in the jets. The bed spread had urine stains on it I was very disappointed.

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  18. I stayed last Sept. 28th at Fairfield Inn in Augusta Ga. and had a great time and clean room . I decided to come back this year to race in the Ironman Augusta and now the price at the same motel has gone from $129 to $179 a night with a 3 night minimum. I don't need to stay but 2 nights but am being forced to pay for 3. What a rip off and huge increase in price taking advantage of triathletes.

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  19. Wish I had read these reviews before I stayed at The Fairfield in Danville, Ill. When I went to take a shower in the morning the water control was set not to go past lukewarm. When I told the desk about it as I was leaving they seemed to know what the problem was and said they'd have maintenence look at it. That was no help to me. I will never come back and am passing the word around to family and friends to look elsewhere.

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  20. going to hershey park stay at fairfield inn areba ave hershey . its is reasonably priced clean as a whistle and the breakfast is very very good . no skimping on the food well made and quality.

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  21. fairfield inn springfield, ohio, when will we get a manager ? one that comes in for more than 4 hrs a day, an does company related work when here ?

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  22. Stayed at Fairfield Edmond, OK for one night. The day after checkout my credit card company had cancelled a small charge (less than $10) on my card in Michigan at another hotel while I was still in Oklahoma. This small charge was probably a test to see if anything would happen. I had to cancel my card because of this fraudulent usage attempt. Although I prepaid the room before arrival the hotel swiped my card for incidentals, then have kept it pending even now 36 hours later when it should have been cancelled at checkout. This only makes it easier to steal.
    In today's credit card stealing environment, we must be diligent with our cards and so should the merchant. I'm just pointing out a problem with Marriot regarding credit card security.

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