Fairfield Inn Corporate Office Headquarters

36 comments
Fairfield Inn Corporate Office Headquarters
Marriott International, Inc. (Fairfield Inn & Suites by Marriott)
10400 Fernwood Road
Bethesda, Maryland 20817 USA
Corporate Phone Number: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Customer Service Number: 1-800-721-7033
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36 comments:

  1. General manager was,rude my,room had a used condom n waste basket as well as another next,yo bed...room service came and got it,claimed disposed it nexy morning no sign of it...i contacted customer care no assistance there..o spoke to gm, teuta nokaj who was of np assistance and extremely rude...i didn't want another room was disgusted my 5 yr old found this...this is not proper customer service or r u run an establishment not yo mention 11 when i was check out room service walked in without knocking while i was in the restroom

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  2. I was charged twice by the Fairfield Inn in Washington DC and my husband left with bed bug bites. Gross hotel will not stay there ever again.

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    1. Was this the Fairfield Inn on New York Avenue. I unfortunately have to stay there on layover for my job daily. Ended up with legs covered in bites - severe allergic reaction; found out brought them home and also into my car. Hotel management denied they were bed bug bites and had my room and another coworkers (also had bites) inspected - said no bugs. As bug issue at hotel increased; other employees have found bugs; many of us continued to get bit - hotel finally started treating when other guests complained. When I inspect room and show hotel bug evidence or live bugs management and front desk insinuating me and my crew bringing in with us; as well as other filth we bring to their attention ie used condom. Started staying here in 2013 when started working for my company - found out other crews had bed bug issues earlier_ 2012?, including 2 coworkers bringing home as well.

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    2. Oh my Goodness. I live here in Charlotte and wanted to get away for the night and my Husband and were bitten at this hotel here and told the management. We were told that the room wouldn't be free until they could call a bug specialist out to "prove" our claims. I WILL NEVER STAY AGAIN!

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  3. The Fairfield inn in owensboro ky, just fired its staff for voicing their thought in a meeting that was allowed to take place. Then two.days later Perry Hamilton fired the entire staff... for no reason

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    1. I was one of those staff members and you are completely right! We were told the day of dismissal we should have taken this meeting we had with Perry Hamilton outside our hotel, but when we did ask he said Wich was sign the petition, and I will give you corporates email and fax to send it... Not only did 8 of the staff get fired...we were told he himself got the emails and fax...because suposedly He was from corporate himself..and our faxes went to no one other then him. Hmmm something doesn't fit..but we all were fired for simple having a meeting and trying to address what was going on and then told we were fired 2 days later. Wrongfully terminated and for no other then what looks to be retaliation on his behalf because on that petition we simpley was requesting a group meeting from higher up. Wow.. where is the rights for the hard working employees???????????

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  4. The Fairfield in Anaheim are RIP OFF ARTIST! I would never stay in this hotel or any of your affiliates! Took $150 from me and told it was my fault they didn't see the cancellation that I made a month in advance. Can you not read the words CANCEL RESERVATIONS. The attitude of marriott customer service and fairfield is to blame the customer. WORST PLACE EVER!!!

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  5. Fairfield in Russelville Arkansas, first the employees were very profesional, the owner is the same owner next door at the Hampton, What a racket. 75O guys co

    me to help A.N.O. And we get screwed.
    Going to Holiday Inn Express, 30 miles down the road, at least there are salt and pepper shakers at each table in the morning

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  6. Kandi BastianelliMarch 22, 2013 at 3:44 PM

    My sister, neice and I stayed at the; "Faiirfield Inn $ Suites", in Troy, Ohio, on; 03/15/2013. The ladies checking us in, upon our arrival, were extremely nice. However, when we returned, to the hotel, later that night the "lady", at the front desk, who we found out later to be: "Sally", told us: "When you get to the hallway, you will have to shut up!". Granted, we were laughing at a joke another couple had told, but were in no way loud! Then, as we were checking out, I asked the gentleman, at the desk, if there was a manager on duty. He told us there was not. We explained what had happened the night before with Sally and he said: "I find that hard to believe". I told him I have no reason to lie about it and would be in contact with corporate. I travel a lot with my family and my husband travels with business. We have stayed at this chain numerous times. I can PROMISE you that I will NEVER stay at one again!!! First, to be told to "shut up" and then practically called a liar? No thank you.

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  7. the room service was bad, dirty bedding, bugs in room, rude manager samantha henson and bethany dusza.. need more appreciation for there guest

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  8. When I travel, I base my decision on where I will stay based on the reviews I read from fellow travelers. Man were they all wrong when it came to rating this hotel. Yes staff is outstanding but that was all that was correct. The tub in our room had a yellow ring of grime around the drain and was dirty I also noticed the wall by the door looked like someone had spilled something brown and left there to dry. That alone made me want to leave but i didn't want to upset my family so i didn't say anything and stayed. The next day I noticed stains on a pillow and black stains on a so called clean washcloth. The tv did not work nor the ice machine so we had to go down to the main floor for ice. The last straw was waking up in the morning and finding a ROACH ON THE BATHROOM FLOOR!!! I got my family up at 6 a.m. and left!! Very disgusted and will NEVER STEP FOOT IN THIS NASTY PLACE AGAIN!!!

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  9. The only good thing about this hotel, was the bed being very comfortable. The room had no refridgerator, no microwave, and the service during check out was very unprofessional. I arrived downstairs to check out, the young lady who checked me out was sitting down in a chair writing on a piece of paper. She did not acknowledge me even though I was loud enough for her to hear when I walked up. She finally acknowledged us. I told her I needed to check out, she glimpsed up and said ok. She did not ask what room I was in nor did she get up to retrieve my keys. She stayed in the chair and went right back to writing. I feel as though the employee was very unprofessional and just because of her actions, I will not return to this hotel.

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  10. Oh my goodness. I am so sorry to hear all the above complaints. I have been staying at Fairfield Inns around the country for a long time now, my family reunion usually pinpoints a Fairview because it's a family favorite! I have never had issues such as the above in any of them. I just had an issue with the Toledo Fairfield where my credit card was charged even though I canceled my stay. The General Manager (Mo) called me back personally, and even though I did not have my cancellation confirmation number, he reversed the charges on my credit card. He was absolutely professional, kind and courteous. I will continue to stay at Fairfield. I love them!

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  11. I, too, usually have nice stays at Fairfield, and am very loyal to Marriott, but the Marrianna, FL Fairfield is substandard. I think they have the towels from the Motel 8 next door- they haven't seen fluffy in years. They are overpriced- $30 per night more than the cookie cutter 4 inns next door with no extra amenities-cheap soap, shampoo, toilet paper, no lotion, no hairnet- bring your own. The rates are inconsistent and are less at ALL Marriotts 30 miles away in Tallahassee- go figure- and they actually have restaurants in Tallahassee

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  12. I stayed in the Fairfield Inn and Suites in Fairfield CA near Napa. Never, never again will I give them a chance to have my business. I travel for a living and this was the first and LAST time I will stay at one of their facilities. Had a three day reservation and left after the second day. A/C inop, loud people to all hours of the night upstairs, even after complaining. Substandard accommodations. Even though the front desk had made notes about the problems encountered, the manager has yet to respond to my telephone calls and emails. Very poor customer service.

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  13. I stayed at the Fairfield Inn on Washington Ave Albany.
    The Fairfield has lost me as a customer. I arrived back at room on Thursday August 1st with a card telling me they had cleaned the rugs and I should be careful. It was discussing having to walk on a wet carpet. It made the bathroom floor slippery and I had to throw down towels. I did not expect to have this inconvenience when I made my reservations. The woman at the desk said it was policy to clean the rugs when a guest is there. That is unbelievable. While it ended that I did not have to pay for that nights stay, I would have preferred my stay did include shampooing the rugs in my room.

    Is it a fact that you have a policy that rugs will be shampooed even if a guest is in that room?

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  14. I had an bad experienced at fairfield inn in warner robins ga at 221margie dr I had the most worst experience working there its ghetto the supervisor shiree doesnt do anything but talks about her own co workers an how the manager and front desk clerk ray be giggling an laughing in the office and complains about her job I think that lanelle deserves to be sit in that chair not shiree no matter wat if lanelle no her housekeepets need help she just dont sit on her behind an leave her workers hanging she gets up an help I never worked at a such ghetto job to were at huddle the girls are cursing an talking about people when you are suppose to be coming to work to work not hold a oconversation maybe people would get they rooms did on time if it was less talking in the mornings but shiree is very rude an try to act like shes nice but be talking bout her own co workers and customers how they be asking for to much an to lazy to come get they own things an how nasty they leavethe rooms an how some customers get on her nervous wat a rude supervisor always complaing about her job

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  15. The Fairfield Inn in Fayvetteville NC gave us a checkout bill for $95 and charged our credit card a $162 don't these dumb asses know that their own paper work is going to hang them you can not give the customer a checkout bill for one price and charge their card a different dollar amount its call fraud and I have the evidence the receipt they gave me@ Dumb Asses

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  16. I travel all across the u.s. i've stayed at many motels, and i found the fairfield inn & suites in Suwanee, ga. to be the best, by far.The front desk clerk, Tiffany Payne, was so nice and helpful. she recommended restaurants, gave me directions to the mall, and remembered my name, as she told me hello every time i passed the front desk.She was truely a joy,and I will definately stay there again

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  17. To whom it may concern:

    I had two rooms in Erin, TN. on Labor day weekend, the room were dirty, we even found a crack pipe in one of the rooms. I had the room with the Jacooza in it and I had went an purchased bleach to clean it, it had hair in the jets. The bed spread had urine stains on it I was very disappointed.

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  18. I stayed last Sept. 28th at Fairfield Inn in Augusta Ga. and had a great time and clean room . I decided to come back this year to race in the Ironman Augusta and now the price at the same motel has gone from $129 to $179 a night with a 3 night minimum. I don't need to stay but 2 nights but am being forced to pay for 3. What a rip off and huge increase in price taking advantage of triathletes.

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  19. Wish I had read these reviews before I stayed at The Fairfield in Danville, Ill. When I went to take a shower in the morning the water control was set not to go past lukewarm. When I told the desk about it as I was leaving they seemed to know what the problem was and said they'd have maintenence look at it. That was no help to me. I will never come back and am passing the word around to family and friends to look elsewhere.

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  20. going to hershey park stay at fairfield inn areba ave hershey . its is reasonably priced clean as a whistle and the breakfast is very very good . no skimping on the food well made and quality.

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  21. fairfield inn springfield, ohio, when will we get a manager ? one that comes in for more than 4 hrs a day, an does company related work when here ?

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  22. Stayed at Fairfield Edmond, OK for one night. The day after checkout my credit card company had cancelled a small charge (less than $10) on my card in Michigan at another hotel while I was still in Oklahoma. This small charge was probably a test to see if anything would happen. I had to cancel my card because of this fraudulent usage attempt. Although I prepaid the room before arrival the hotel swiped my card for incidentals, then have kept it pending even now 36 hours later when it should have been cancelled at checkout. This only makes it easier to steal.
    In today's credit card stealing environment, we must be diligent with our cards and so should the merchant. I'm just pointing out a problem with Marriot regarding credit card security.

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  23. Just got a room at the fairfield inn, frankfort ky. When they said they had me booked me a king room. I needed another bed. When I asked they wouldnt change it. I came back and the manager who was wearing ahorts and a tank top got very rude with me. Wouldnt give me 2 beds unless I paid an additional $63 dollars. I travel around the country and never had such bad servuce at a hotel. This is rated a 2.5 star hotel but is absolutely horrible. I will never stay at another fairfield inn. Have much better service at cheaper hotels. The manageracted straight out of the ghetto. No other way to say it..

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  24. I recently stayed at the Fairview Inn in Montgomery AL for an ACBL bridge tournament. My friend and I tried to pay for the room on separate credit cards and the attendants had no idea how to do this function. One was rude and in a hurry to leave; the other was totally overwhelmed and unable to handle the crowd, phone, and purchases at the desk. Perhaps you should train your people correctly before you put them on the floor. The man was quite rude and in a major hurry to get off his shift. The woman did her best but was unable to comply with our request. May 23-25, 2014

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  25. The Fairfield Inn& Suites in Lafayette, Louisiana has my business from now on. We were not able to afford a big, luxuries, vacation. So, we opt to stay within driving distance from home. This hotel was not only affordable, but we were overwhelmed how clean it was. The staff made us feel like we made their day coming to their establishment. We stayed their a few days. The only complaint I would have is the breakfast ends at 9:30. That maybe late enough for most, but when we are on vacation with three very young children it was a real challenge to get to the breakfast bar in time. This hotel will be our stop anytime we are going that way.

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  26. Stayed at Fairfield Inn, Cordele, GA Pulled in at 11:30 p.m. 7-14-2014...we had a 5x8 trailer with sides and a newly purchased Cub Cadet racheted on the trailer; asked clerk where we should park the trailer and the mower we had and she pointed to both sides of the building were ok. We parked to the north side, just behind another truck appeared to be a work truck and trailer; parking close behind him; after unloading under their canopy. The parking lot was paved, part of their parking facility, not behind the hotel and had a customer door entering from inside the hotel to that parking area, not secluded...in the morning, we completed breakfast and upon waiting for the elevator the hallway to that doorway and parking area was visible, we did a look and our truck was there but not our trailer or mower on the trailer...We paid $101.00 for the room, it was not a cheap hotel, not a bad appearing area, and felt secure there especially since we had mentioned to the clerk that we had a truck with trailer and mower; she never expressed any concern and never indicated to us that there were NOT cameras on those parking areas accessed by their doorways...the manager in the morning was stone faced; offered no compassion only "I'm Sorry"..Her name is Charlisa McKay 229-273-0042...they called Cordele, GA police; Officer Murray, came to the hotel..viewed the truck and parking; we went inside and I wanted them to rewind to the time we arrived so it could be seen on camera that we had the trailer and mower when we arrived. Then I wanted them to rewind the cameras for that parking area and we were told that they did not have any. They also did NOT have any cameras pointing to the only two entrances and exits leaving the hotel...They have a sign posted to take your valuables in the room. HOW DO YOU TAKE A MOWER IN THE ROOM!! That is why we asked them where we should park, expecting there was technology and camera surveillance on the parking lots for security of their guests, which there is not! I have reported this to our insurance USAA..our case number with the Cordele police is 20149769. DO NOT STAY AT A FAIRFIELD INN UNTIL YOU FIND OUT THAT THEY HAVE SECURITY CAMERAS FOR THE SAFETY OF YOU, YOUR FAMILY AND PROPERTY. Vandalism can happen anywhere, however, even Walmart has full cameras on their parking lot and all entrances for security purposes. Unbelievable that I, as a woman, could go out to my vehicle on their parking lot, be kidnapped and no one would ever know! They do not have cameras on the ingress and egress entrances either! Unbelievable, sloppy, cheap...their monitors had full vacant camera spaces not used that if they would install proper security cameras we could have obtained a make and model of the vehicle stealing our property. I would say that it must be well known for criminals to search out such hotels that are lacking security...The room rate was $101 for the room feeling safe. The carpet was dirty. The pull out sofa bed frame got stuck and we had to yank the mattress out and lay it on the floor! After having to act like a crazy lady with the stone faced manager, Ms. McKay...I said the least she could do was to have someone approve a credit for the room...she said she didn't have to have someone approve it that she could do the credit...BUT WHY DID SHE NOT EVER OFFER IT TO US UNTIL I PERSISTED WITH HER LACK OF COMPASSION...JUST A STONE FACED, NON-CUSTOMER ORIENTED GENERAL MANAGER. Unbelievable! I own two small businesses...a fabrication shop for custom handcrafted golf cart products along with a premium Commercial Carpet Cleaning company; and I know customer service and respect our clients..she had no respect or compassion for us as a guest of her hotel. I am requesting Fairfield Inn Corporate Office to contact me before I proceed further with this. Gail, Georgia

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  27. This place is really starting to piss me off I work to hard for them to do me like this I'm an former employee at Fairfield inn in Collinsville Illinois I worked 62 hours these last two weeks and they only have 40 hours on my check THE LORD HISSELF KNOES IF THEY DONT FIX THIS SOMETHING BAD IS GOING TO HAPPEN!!

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  28. I stayed at the oakland location and not only was I charged for 2 nights but they did not have my room ready and I had a reservation. I had my daughter with me and I arrived at 430 in the morning and did not get my room till 530. The staff was nice but I had to go through loops to get my money back on my card and I should never have to wait an hour for a room when I have a reservation. UNACCEPTABLE

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  29. Very rude staff. Had a reunion which they convinced us to use their hotel. We're informed that we could use the breakfast area for a meet and greet Friday night. They complained about the noise. I asked the manager, if he expected us to whisper, he told me the are was not conducive for that type of event. I asked him why didn't they informed us of that when we discussed it with the other manager, he was all for us renting over 25 rooms. All about the money. Jacksonville, fl airport road. The manager wasn't even trying to be polite. I guess that's how it is when you get the money. And of course they knew we could not get another hotel for that many people at last minute. What a rip off. HORIBLE !,,,!!,!!!

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  30. Jim and Julie StevensonSeptember 8, 2014 at 7:56 PM

    My husband and I returned from a long trip in time for a power outage at our home. My husband called the local Fairfield Inn and Suites on Fox Drive in Livonia MI and Ray the manager that early morning (5 a.m.) was wonderful. He offered us a room and was extremely courteous. When we arrived Terry the food manager who sets up and makes the morning breakfast buffet was so wonderful! She got some food out for us knowing we had been on a long journey and made us feel very special and welcome. We saw her tending the breakfast bar making everyone feel welcome with her warm personality and keeping everything replenished and arranged nicely and cleaned up. We saw her offer to help a grandpa alone with his three grandchildren get food for the kids. She is a jewel and we want you to know it. We think she probably makes a nice difference in people's visits and her personality probably rubs off into a nice team effort there. The whole hotel was top notch and we never would have experienced it since it is right down the road if not for a long plane ride and a power outage. Meant to be. What a nice place. We will recommend it in an instant.

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  31. Fairfield Inn Seattle (Sea-Tac Airport). Stayed one night to catch an early flight. Room was small, hair on the bathroom floor. When I turned on the water in the bath, the faucet shot across the tub leaving just a pipe sticking out of the wall. Fortunately, I was able to screw the faucet back on with a hair clip, but there was no knob to turn the shower head on. I had to pull on a screw sticking out of the front of the faucet. At 8:45, house keeping repeatedly tapped on the door with a key card until I answered and asked when I was leaving. Hmmm, doesn't seem like they WANT me to stay again. No Problem!

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  32. To Rafael (Fairfield Inn Marriott, Cross Creek Mall, Fayetteville, NC):

    I would like to thank you and your staff for the wonderful hospitality and assistance during our Thanksgiving stay. I appreciate you calling the ambulance for my uncle and acting professionally and considerately when he had a heart attack at your hotel. The sincerity and heartfelt concern from your staff was what we needed to get us through this difficult time. Please extend our gratefulness to your awesome staff whose services were impeccable!!!! You all made our stay worthwhile in spite of the circumstances. From now on, when we are traveling, Fairfield Marriott will be our designated family hotel. Thanks!!!


    Sincerely,

    The Ephriam Family

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