Cubesmart Corporate Office Headquarters

25 comments
Cubesmart Corporate Office Headquarters
460 E Swedesford Road
Suite 3000
Wayne, PA  19087
Corporate Phone Number: 1-610-293-5700

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  1. CubeSmart also known as U-Store-it is one of the most expensive sstorage facilities in Wisconsin. Renting a unit at $127.00 a month for a 12X10 will cost you $237.00 in three years. I was under the impression rents were to be raised once a year. Well Cube Smart raises rents 4 times a year and without sending out notifications. They will just start taking the higher fee off your credit or debit card. The raises are supposed to equal 10% a year of the current fee. That makes an increase of 260% in three years.

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    1. They did the same thing to us.

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  2. We are in Ohio. We have a 10X30 climate controlled unit. It started out at $232/mo and is now at $272/mo. Since CubeSmart took over U-Store It, the raised our rent 4 times in approximately 6 months. If there were other climate controlled units somewhere else, we would be DONE with CubeSmart! As it is, now we need a 10x40 unit for the winter to store 2 classic cars. They want $100 more/month than any other place... but the other places don't currently have those units available, so we're stuck with CubeSmart. They then have a special First Month Free and 15% off... but, of course it doesn't apply to the unit we need... WTH?! I have contacted their Corporate Office at 610-293-5700 and the woman is having their Regional VP call me. This is BEYOND ridiculous!

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  3. Much deserved praise to Matt who manages the Naples Florida Cube Smart on Domestic. He stepped up to the plate and did the right thing when others may have looked the other way. When a renter told him that he heard a small child in one of the storage lockers, he went to investigate right away. When he found a two year old locked in the storage unit with an intoxicated care taker (obviously unable to care for the child), he called the Sheriff's Department. Good for you Matt and if anyone at Corporate views this as negative publicity, - get your head examined - and let me know, I will pull out of renting our 3 units we have had there forever. Don't put down a good guy, it really ticks off the renters.

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  4. 9/16/14

    I Jamesetta Wright called the Cube Smart office for location 1551 w. Algonquin Rd Mount Prospect IL. 60056 and reported a need to see what my rented unit looked like because a brack in that could have taken pleace druing the time I JAMESETTA HAD NOT PAYED MY BILL,OR RENT FOR THIS MONTH DUE TO ME DROPPING A $ 100.00 DALLER BILL IN A CLOTHING STOR WHEN MAKING A RETURN AT THE FRONT COUNTER. SOO I ASKED IF I COULD PAY $125.00 HAFE PAYMENT BECAUSE I DID NOT WANT TO HOLD ON TO THAT BILL MONEY .. THE MANAGER BILL SAID NO .. WE ONLY TAKE PART PAYMENTS THE COMPUTER WOULD ONLY TAKE A FULL PAYMENT .. SO I WAS TRUNED AROUND WITH MONEY I DID NOT LOSE AND WANTED TO PAY YOUR COMPANY.
    AND TODAY I JAMESETTA CALLED KNOWING THAT I COULD NOT GET INTO MY UNIT BECAUSE I HAD NOT MADE A PAYMENT TO THIS COMPANY YET A PERSON THAT'S APART OF A -8YEAR CRIME PASSED ME IN A SMALL OFFICE FOR THE - RTA BUS CARD LOCATED IN THE 69 W WASHINGTON BUILD DOWNTOWN CHICAGO ILLINOIS UNDER CAME HE STOOD I A COAT TOO SMALL AND WAS MINE. I JAMESETTA ASKED WHERE DID HE GET THAT COAT .. THE MALE SAID HIS BABY MOMA GAVE IT TO HIM ..YET HE WAS APART OF THE MAN WHO KIDNAPED MY 27YR 8 MONTHS BACK AND I STILL HAVE NOR TALKED TO MY SON NOR DO I KNOW WHERE HE IS TODAY .. THIS IS A CRIME A HATE CRIME OF --- EXSTORION GANG MEMBERS FROM MY WORK PLEACE -- COOK COUNTY COURTS OF ILLINOIS I'VE BEEN RAPED MY SALF IN MY HOME AT NIGHT BY SOME ONE THAT CAME IN WITH OUT ME KNOWING .. THEY ARE TRYING TO TAKE FROM ME ALL THE POLICE REPORTS I HAVE NOTES ON CAR PLT PLUS MY PERSONAL THINGS .. WHEN I BEGAIN TO RENT WITH CUBE SMART I DID NOT KNOW OF THE GANG MEMBER RENTING THERE BEFORE ME .. BUT WHEN I SAT DOWN TO THINK ABOUT THEM THEY ARE TRYING TO STAY IN MY LIFE TO PUSH ME AND MYSON INTO GIVING ALL WE HAVE AND ME STAYING OUT SDE THE COURT SYSTEAM ... TRUE NO LIE A COOK COUNTY HATE CRIME .. I SEEN MY COAT ON THAT YOUNG MAN IN A RTA OFFICE I NEED TOO LOO INSADE MY UNIT TODAY SO THAT I COULD MAKE A POLICE REPORT AND THE REG MANAGER DID NOT CALL ME BACK SAYING THAT BOB THE GROUNDS MANAGER WOUL WALK ME OVER TO MY UNIT UNLOCK THE RED LOCK SOO THAT I COULD SEE THE UNIT .. I NEED TO KNOW IF I HAVE A LOST IN MY PERSONAL THINKS & POLICE REPORTS . SO THAT I COULD ADD THAT INFORMATION TO MY F.B I REPORT AND COOK COUNTY'S REPORT ALONG WITH THE COURTS FILE FOR MY SON WHO MY BE DEAD OR ALIVE UNDERSTAND THIS IS REAL PLEASE DONT OVER LOOK MY NEED.
    THIS JAMESETTA THANK YOU. GOD BLESS

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  5. 9//16/14

    ( 2nd try for this post )

    I JAMESETTA WRIGHT DID NOT SAY HOW THE STREET LIKES TO UP HOLD WHAT THEY DO FOR ALL TO SEE SOOO A NEED TO BE SEEN ASS THE BAD MU*** R FU*KER' THEY ARE .. SO THAT STREET NAME / COOK COUNTY COURTS NME IS IMPORTANT .
    THE TALKE AROUND ME IS THEY WILL TAKE ALL THE WANT AND IT'S NOTHING I CAN DO BUT GO THROUGHT IT .... LIE!

    9/16/14 THE POLICE WILL BE CALLED TO PUCH THE MANANGER INTO OPENING THAT RED LOCK SO THAT I CAN SEE WHAT'S HAPPEN WHATS TAKEN WHATS DAMAGED ... AND MAKE A REPORT .MY HON=ME HAVE A $ 4OOO.OO - FOUR THOUSAND DALLER BED IN IT BECAUSE I DID SLEEP ON THE FLOOR FOR YEARS AFTER LOSING MY HOME TAKING CARE OF MY TEEN IN PRINION . THIS WAS MY BRITHDAY GIFT TO MYSELF AND I LOVE MY BED .. YET THIS BED IS A TARGET OF MY EX COWORKER AND HER GANG ASSS FAMILY TO TAKE FROM STORAGE UNDER LOOK AND KEY WITH NO WAY OF TELLING WHO DID IT YET FOR 8YRS THIS CRIMINAL AND HER FAMILY HAVE TAKEN FROM MY FRIENDS & FAMILY THEY ALL ARE GIVING OUT WHAT THEY WORKED FOR BUT I JAMESETTA WILL NOT SO MY SON IS KINNAPED AND A -- INVESTIGATION -- OUT SIDE OF CUB SMART IS GOING ON TO HELP WITH THIS TROUBLE . I REALLY NEED O SEE INSIDE MY UNIT FOR A REPORT OF STOLLEN OR DAMAGED THINGS TO THE POLICE ..
    PLYWOOD .. DO YOU KNOW WHAT PLY WOOD IS ?
    THE CUBE SMART UNITS ARE NOT SALF FOR ALL YOU WANT TO STORE .. WHY PLYWOOD ? .. WITH A POWERFUL PUNCH CAN OPEN INTO A WHOLE IN THE WALL AND SOO A CRIMINAL LOOKING TO TAKE FROM CLEINTS COULD AND WILL START TORNT A CUBE SMART JUST TO TAKE INSIDE A LOCKED NEXT DOOR UNIT THEY WOULD JUST RENT A TRUCK DRIVE IT IN TO THER OWN UNIT GO INTO THE NEXT DOOR UNIT AND MOVE ALL THEY WANT INTO THE TRUCK GET IN THEIR TRUCK AFTER LOCKING THEIR UNIT AND DRIVE OFF WITH YOUR THINKS AND WHAT WOULD MAKE IT EVEN HARDER IS A INSIDE PERSON TAHT WORKED IN THE OFFICE HE WOULD ORDER A WALL TO BE REPARED BLACKEN THE SCREEN SO YOU COULD NOT SEE THAT TRUCK REPAIR OR THE TIME IS NOT IN A FLOW ORDER ON THE CAME VIDEO - CAME RECORDING OF THE DROUNDS SO HOW EVER THE JOB OF RIPING OF THE CUBE SMART CLEINTS IS REAL THESE ARE CRIMINALS A START ON CLEANING THE PROBLEM IS NOW I'M A COOOK COUNTY COURT EMPLOYEE WITH A SIGHT OF HOW AND HOW ...
    I WANT THIS REPORT FOR THE KIDNAPING OF MY SON .. THEY ARE IN ON IT SOME HOW I KNOW IT .

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    1. 10/28/2014

      ( up date - )

      10/1/14 I JAMESETTA WRIGHT PAYED - THIS LOCATION 1551 W. ALGONQUIN RD. IN MOUNT PROSPECT, ILLINOINS 60056 A TOTLE OF -- $ 500.00 plus to keep my - HOME CONTENTS SAFE AND WITH IN MY STORAGE. YET MY STORGE HAVE BEEN OPEN ON A DAY TO DAY BASE'S BY A LOCK SMITH SOME WHERE WITH IN THE COMPANY.

      WHY ? I HAVE A 27yr old young man - my son MAURICE JAMAL WRIGHT THAT WAS MURDERED - LAST MONTH JUST BEFORE HIS 28th birthday - the killer sent - me a note that if ... I DID NOT GIVE HIM WHAT HE WANT'S PERSONALLY .. ((( MY SON WOULD NOT ))) SEE HIS NEXT BRITHDAY ... THAT WAS 10/ 9 /2013 - THIS YEAR - 10/ 9/2014 MAURICE JAMAL WRIGHT DID NOT SHOW UP NOR CALL NO ONE HAVES SEEN NOR HEARED HIS VOICE IN A TOTLE OF 6 MOUNTHS -- WHY HOLD OUT SO LONG TO MAKE A MISSING PERSON REPORT .. MY OLD MOTHER AT THE AGE OF 86yrs of age talked to the kidnaper each time they called with out telling eney one she was talking to these MEN.
      PAYED THEM MONEY GAVE HER HOME UP THE FAMILY CAR ALL SHE HAVE'S IN HER LIFE AND NEVER TOLD ME -- JAMESETTA WRIGHT SHE HADE NOT SEEN MAURICE WITH IN MOUNTHS 6 TOTAL UNTIL -- (( MAURICE DID SHOW FOR HIS BRITHDAY THIS 10/9/14 )) ... SO ! THE PROBLEM IS ... THIS IS A BRAGGED ABOUT HATE CRIME THROUGH OUT THE GROUP OF PEOPLE THAT ARE AROUND ME AND MY FAMILY DAY AND NIGHT THROUGH OUT THE DAY FOR A TOTAL OF 9yrs .... (((( WHY ! --- EXTORION !!!! ))) they .. THE GROUP ARE SLOW AND ORGANIZED IN MOVEMENT - THEY APLY FOR JOB'S TO BLOCK THE VICITOM FOR WORKING AGINST THE ATTACK ON THERE FAMILY HOME'S JOB'S MONEY CAR'S AND PLEACE OF BUSINESS BY BECOMING EMPLOYED THERE ... FOR EXAMPLE IF YOU STOP WORKING AND MOVE THE ARE ORGANIZED TO THE POINT THAT ONE OF THEM WORK'S WITH IN ASS ONE BRANCH OF EACH STORAGE COMPANY TO PUSH AROUND OTHER EMPLOYEE'S - COVERING UP THEFT - BY USING A LOCK SMITH TO POP LOCKS OF UNITS ... THE UNDERCHARGE PEOPLE BILL'S TO THROUGH OFF THE PAYMENT CAUSING A LATE FEE ... TIME AND MAKES IT LOOK NATURAL WHEN A UNIT IS THE TARGET FOR TAKING .
      LOOK AT THE ENDING OF THE DAY AND THE BEGAING OF THE DAY FOR A BLANK AREA SHOWING NOTHING OR THE TIME CHANGE FROM ONE HOUR TO THE NEXT ON FILM WHAT'S OUT OF PLEACE THAT WHERE THE THEFT HADE TIME TO POP MY LOCKS ON MY UNIT - TO GO THROUGH MY THINGS.. MY HOME LOOKING FOR ENEY THING I COULD USE AGAINST THEY IN COURT FOR THE THE EXTORTION MY FAMILY --- IS GOING THROUGHT TODAY AND MY SON'S --- MURDER ... -------- A COOK COUNTY CLERK OF THE CIRCUIT - --- EXTORTION CRIME ----- THAT'S WHERE THIS COMES FROM ------- WE ARE EMPLOYEE'S AND EX- EMPLOYEE'S OF THE CLERK OF THE CIRCUIT COURTS ------- ((( AND ALL I'M TELLING YOU IS TRUE )))) .... AND WILL BE IN COURT-- { WITH THE HEAD CLERK--------- OF ILLINOIS COURT SYSTEM } .... THE HONORABLE DOROTHY BROWN AND HONORABLE TIMOTHY C. EVANS CIRCUIT JUDGE , CHIEF JUDGE -- LOCATION 50 W. WASHINGTON ST. DALEY CENTER COOK COUNTY COURTS ... PLEASE

      CUBE SMART -- PLEACE A --- INVESTOR ON THIS REPORT --- BECAUSE THIS CRIME OF -- POPING MY LOCKED UNIT AFTER AND BEFORE I JAMESETTA WRIGHT PAYED A .. $ 500.00 PAYMENT TO KEEP MY HOME UNDER YOUR CARE SAFE AND IT WAS NOT ... IS A PROBLEM !
      THIS IS A REAL ---- MURDER --- VICITOM'S ((( MOTHER ASKING YOU COMPANY TO IN VESTGATE MY STORAGE BRAKE IN'S ... .. .... .. .... ...

      ... ... ... WHAT SCARED ME JAMESETTA WRIGHT TO MAKE THIS REPORT ?

      A SEX CRIME ! }} ... MY SON WAS ..was murdered by a SEX OFFENDER - OF MALE'S -- YOUNG MEN .

      WHAT WAS MISSING AND RETRUNED BACK TO MY STORAGE WAS .. SEX BOOK'S MY PERONAL BOOK'S FROM MY HOME ... CLOTHING PHOTO'S WHERE TAKEN OUT I .. MISSED THEM AND THEY SHOWED UP IN SIGHT ... NOTHING WAS WRONG WITH MY UNIT DOOR'S LOCKED AND AREA QUITE ... NICE AND QUITE ... THAT'S A SCARE ...TOOO ... ME JAMESETTA ...BECAUSE I HAVE BEEN RAPED MYSELF 2TIME'S UNDER SUDATION - YOU CANT FIGHT BACK BUT YOU DO GET HURT PLUS ---

      THIS IS REAL ... JAMESETTA WRIGHT

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    2. 10/28/14

      THIS IS A INSIDE JOB THROUGH YOUR COMPANY ... I'M MOVING THIS TIME FOR SURE AFTER THE 5th of 11/14.
      jwright

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  6. We to my unit today 12/06/14, and there were dead rats in it. Told the attend and call but no one has call me back. Lynn Bonhart unit#46 in Winder Ga Atlanta hwy.

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  7. I have storage at you facility on 6788 Lantana Rd Lake Worth Fl 33467 Acct#1917605 Acct.name John Whelan.I received a rate increase card from my storage facility stating a new rate increase will go into effective MARCH 9,2015.I received a payment notice from my storage facility#0913 charging me with the new rate increase.I paid my bill on 3/3/2015 before the new rate increase goes into effective.I should have been charge my OLD rate of $ 57.18 not the new rate of $62.48,as I paid before the new rate increase went into effect. My talk to agent R.Archer fell upon deaf ears. Thank you. John Whelan E-MAIL [email protected]

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  8. My husband was just told that we had to pay a remaining fee of $5. I'm sorry, but there shouldn't be a remaining fee. We paid in full a few weeks ago for our unit. Now we have to pay again. That is total crap.

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  9. I rented a unit at th Cubesmart facility in Humble, Texas for eight months. I paid $289 a month for a " climate controlled unit" when moving my belongings out to my new home we discovered mold covering my leather couch, loveseat, dining room table, coffee table, suitcases and several travel bags! Also, mouse droppings were found in the dresser drawers, and entertainment centers. Now their insurance people are telling me that this is "not covered", so my $4000 leather sofa and loveseat and my dining room table and coffee table over $3000 are ruined and apparently I have no recourse the entire day we moved the air-conditioner outside of my unit never turned on. It was 89° raining and humid, throughout the day we never saw this unit kick on. If I could attach pictures it would speak 1 million words. I have heard nothing from your Corporate office or your "Customer Service" office. It has been 2 weeks. I feel that I should be reimbursed the 8 months of rental for a "climate controlled" unit that obviously was not climate controlled! I was hoping to get resolution without legal action; however, it appears that your Corporate office does not care about "Customer Service" at all. This is unacceptable!I expect to hear from somebody in the corporate office by close of business Monday or I will seek legal counsel.

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  10. I have been a customer with CubeSmart ever since they took over Morning Star Storage. I have had a total of 6 units, always paid my rent before it was due. When I would close one unit down and move out of it...if I had any time left on the lease, they would credit it to my other units. I was down to one unit with CubeSmart. I paid my full months rent for december. I moved out of the unit on December 13th. When I ask for the remaining amount of my rent be credited to my credit card account, they refused and said they don't give refunds. This is a total dollar amount of $62.00 Since they refuse to pay me my money, I will make certain everyone on the social media knows how they operate, and also will file a complaint with the BBB, and the Attorney General's office in Ohio.

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  11. I have a unit in which I have always paid on time! I ask to get to extra days to have my items removed from my unit. I was told flat out NO! NO prorates! I was told to read my lease! My bill is due on 15th, they stated they could give me until the 20th unpaid to remove my items or pay in full for the next month $150. In which my unit would be EMPTY! I close on my new home Dec 22, ask for the Dec 23rd to have my items removed. I was told NO, I wasnt even asking them to give me anything for free quote me a price for the extra days. I was told again no prorate or anything esle. They are doing the best they can by giving until the 20th! If not paid by them on the night of 20th they will put a lock on my unit! I called Headquarter and spoke with a manager by name of Monica. She repeated the same thing the sale manager and the unit office in Columbus, Ohio. They states they have the best customer service! That's a joke! I got the same service by calling the HEADQUARTERS!!!!!

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  12. I purchased a defaulted unit storage online..I was charged for the unit. 2hours after unit auction had ended, I received a message that the original owner had just came in and paid the bill. In the state of Illinois this is illigal. I called the district manager 4times no return call was made.

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  13. I purchased a defaulted unit storage online..I was charged for the unit. 2hours after unit auction had ended, I received a message that the original owner had just came in and paid the bill. In the state of Illinois this is illigal. I called the district manager 4times no return call was made.

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  14. They locked the unit because corporate was late in payment. They have been paid over $ 16,000.00 over the past 6 years. GREAT CUSTOMER SERVICE.

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  15. I want to give special thanks to the staff at the Wyckoff Avenue location! Kathy is the only one I know by name so far, but everyone there is polite, helpful and professional!

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  16. My husband and I split up and as a result neither of us paid our storage for 2 months. When I realized this I went down and paid almost $700.. They removed their red lock and what I discovered when I opened my storage? My whole unit was gone through and several items were missing. Cubesmart just said oh well.. I will never have anything to do with Cubesmart again!

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    1. Yep. They go through them, and then sale the rest of the contents on online storage auction. Cubesmart in the Jax Florida area is crooked from start to end. They lie, steal, and manipulate their auctions after they go trough them, so I am not surprised this happened to you. I am an auction buyer, and have witnessed what they do first hand. From buying a unit, then finding one of their over locks (uncut) in the bottom of a box. To winning an auction just for them to tell me the buyer paid when I called to make arrangements to pick it up. Knowing they lie, as the same unit went up almost immediately after I originally won the auction. Needless to say, I will not be bidding on any of their rooms until they clean up the crooked on going things they are doing. Ripping people off on both ends (steal from the unit, then put it up for sale) Cancel the sale, (then put it right back up for auction)

      I wonder if corporate know what their employees are doing. As I type they have a sale going that states clearly in the listing. And I quote!!

      "ALL THE MILITARY GEAR IN THIS UNIT IS NOT PART OF THE SALE AND WILL BE REMOVED FROM THE UNIT AFTER THE SALE."

      In other words.....We the employee plan to sell you the garbage, then take anything of value & keep for ourselves. Storage Treasures Auction ID 333799 in Jacksonville Florida

      Thanks a lot Cubesmart.....Glad you are not the only game in town. I will do business elsewhere.

      So folks, if you store with Cubesmart, It's not the auction buyers you need to be angry with, yet the people Cubesmart employs. As they are going to rob you prior to your unit being sold at auction. At least we auction buyers purchase the units legally

      Good Day

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  17. For cubesmart's auction in St Augustine which closes in 17 days 12-7-16. I can tell you which two units will be held over ahead of time so that the management can pillage through the unit. S T auction ID #353468, and #353457.....You watch. It will either run all the way through and they will cancel prior to pick up with a phoney reason, or they will skim the unit prior to the arrival of the bidder arriving, seeing as lock tags are not supplied. Also those two units do not show the unit number in the pics, though others at that location do, nor do your listings in the paper show the unit numbers, as they skirt Fl statute.

    Use a lock tag, to let people at least think management is honest

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  18. The gate at their Las Vegas NV location has been open 24/7 for almost 2 weeks. I ask them why and they say they were trying to find someone to fix it. Some corporation! Do you think the gate in front of their CEO's mansion stays broke for 2 weeks? This is a mismanaged company and should not be invested in.

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  19. CubeSmart in Lafayette LA the Manager that worked today 2/18/2017 is extremely very rude his customer service needs very much improving

    HINT CUBESMART
    WE PAY YOU FOR A SERVICE!!!
    hire courtesy Friendly people your business is based on customer service

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  20. CUBESMART SEEMS LIKE THE ORGANIZED CRIME OF THE STORAGE TO ME. THEY GUIDO PEOPLE AND TELL THEM THEY HAVE TO HAVE THEIR INSURANCE.. WRONG YOU DO NOT.. THEY GUIDO PEOPLE AFTER YOU ARE IN AND THEY TAKE YOUR PAYMENT FROM THE LOCATION BECAUSE THE AUTO SYSTEM IS NOT WORKING THE FIRST MONTH AND THEN THE NEXT MONTH THEY REFUSE TO AND TO DO IT OVER THE PHONE BECAUSE YOU ARE DRVING AND CANNOT GET TO A COMPUTER THE CHARGE IS 3.95 UNLESS YOU TAKE IT TO THE LOCATION IN PERSON.. THIS IS HORRIBLE HORRIBLE CUSTOMER SERVICE AND TEHN THEY LOCK YOU OUT AND IF YOU LOOK AROUND MY LOCATION SUWANEE GA. THERE ARE A LOT OF LOCKED OUT UNITS.. BAD BAD CUSTOMER SERVICE AND THEY APPARENTLY JUST TRAIN THEIR PEOPLE TO GET YOU IN THERE AND THEN GUIDO YOU TO KEEP YOU THERE IF YOU ARE OUT OF TOWN AND CANNOT POP IN TO MOVE OUT.. I WILL NEVER GO TO OR RECOMMEND A CUBE SMART..AND THE DISTRICT MANAGER KEEPS TRYING TO FORCE ME TO TALK ON THE PHONE NOT VIA EMAIL AS I AM ALMOST COMPTETELY DEAF. CUBE SMART NEEDS TO TRAIN THEIR "MANAGERS" ABOUT ADA LAWS.
    Oh and it is real convenient their corporate phone number is no good.

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  21. As I have been with cube smart for over 3 yrs paying 55.00 a month for a parking spot. Last month my boat was broken into. They said they look at the security tapes of the month and 3 days that it happened in and saw nothing. I have emailed the store in Tucson as on orange grove rd twice asking them to add more security cameras. The have never answered one email back. They keep saying this is an isolated incident. They have 3 cameras for the whole lot. With all the money we pay for storage they should be able to protect our belongings. I don't believe they even watched the tapes. There is a camera like 500 feet away. I don't believe they could see faces but they should have been able to see something. I even left a review on there website for that store that was approved but never shown up.

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