Castle Dental Corporate Office Headquarters

Castle Dental Corporate Office Headquarters
Smile Brands Group Inc.
201 E. Sandpointe, Ste. 800
Santa Ana, California 92707 USA
Corporate Phone Number: 1-714-668-1300
Fax Number: 1-714-428-1300
Appointments: 1-800-867-6453
Customer Service Number: 1-800-867-6453

20 comments:

  1. I have been going to castle dentist going on two years and all I have had is problems with my teeth they have made me . I have been in pain the whole time and all I can say is they can't make teeth and i'm going to sue for pain and suffering

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  2. I had the worst service at a Castle Dental in Humble, Tx. and the dentist start doing a root canal on me and stopped and says she did not have the necessary tools. She should have known that before she began the procedure. Not only did she not apologize to me she did not say anything to me just told the technician and had her to patch it up. On top of that, the office tried bill my insurance carrier for a complete root canal. Now I'm in pain with this tooth and having a hard time finding another dentist who will go behind her work. She more than likely screwed my tooth up even worse, she gives me a prescription pain and penicillin. This place should be shut down and I would not recommend them to anyone.

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    1. My husband just recently experienced unpleasantness at this office as well. The staff obviously doesn't have a clue what they are doing and told him one price and he goes back to get his flipper and oh by the way we are charging you again because extraction is separate from flipper.

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  3. I have had nothing but rude and discourteous service from Castle Dental in Austin TX. I would never recommend them to anyone. They NEVER pronounce my name correctly, even though it is an ordinary name. They have sent my bills to an incorrect address and refuse to admit their error -- and they have billed me incorrectly.

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  4. BIG RIPOFFS, NEVER TOOK CARE OF TOOTH ISSUE, TOO BUSY GOING OVER FEES, RENE IS THE MANAGER AT THE CASTLE DENTAL ON LOUIS HENNA DR, ROUND ROCK, TX. SHE SERIOUSLY NEEDS TO GET ANOTHER JOB. THE DENTIST THERE TELL YOU WHAT YOU NEED AND THEN SNEEK OUT THE BACK DOOR AND YOU DON'T GET TO TALK WITH THEM, ANOTHER PERSON COMES AND GETS YOU AND LEADS YOU TO THE FRONT DESK TO PAY THE BILL AND RENE RUDELY DISMISSES YOU TO LEAVE THE PREMISES!!!!

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  5. Castle Dental office in Channelview, Texas is the most incompetent and unorganized office we have ever encountered. We had 3 implants put in my wife's mouth, it's been 1 year and 3 months and she still hasn't gotten her permanent bridge installed. They have tried to charge more than the original estimate twice since this was started. They have sent the bridge back twice to be "fixed" and have done impressions twice....still, no bridge. Appointments keep getting rescheduled[3 times, now]. I guess we are going Monday to talk to a lawyer. My thoughts are....if we can afford implants, rest assured...we can afford an attorney!!!!

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  6. I had been going to Castle Dental in Round Rock, Texas for over 3 years and had no problem. I moved Cedar Park, Texas and my first visit I had a falling out with the Dental Hygienist over my having to be pre-medicated because of my medical history because Castle dental in Round Rock said I had to. Never in my life did I ever have to bew pre-medicated. The hygienist said they were putting a call to my cardiologist to get guidance. Of course the doctor or his nurse was not available. I sat down in the chair at approximately 8:15am and continued to wait for clearence even though I continued to say I did not need it and the doctor at the Round Rock clinic never dissputed the need or not. At 8:45am I was told they were still waiting for the doctor's nurse to call back. I left and probably will never be back. When I got back to my apartment, I saw where Castle Dental in Cedar Park had called me for something unknownat 8:15am. I was sitting in the dental chair at that time. The hygienist needs to learn some TLC as well.

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    1. I went to the Castle Dental in Round Rock off Palm Valley and it was a horrible experience, love the dentist Dr. Berry, but his dental assistant Tennille was horrible, seemed to be very unknowledgeable about her job, and the office manager was more concerned about her than the customer. I would tell everyone not to go there and rate it a one star as long as these two prejudice people work there. I am Native American and in Management so I know how to treat a customer. Please Corporate fix this issue before it makes the paper and the news media. Sorry to complain I never do but I had to at least let you know about this and with me being connected with several "CITIES" I will be honored to let all my colleague's know about this place and direct them to stay away until we see a change!!!!!

      Thank you for the poor service by these two corrupt and prejudice people! What a shame.

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    2. I recently had a partial order for my teeth which was to be put in this friday. when I called about it I found out that it had been broken. why did someone wait until I called to tell me that. Very upset over the communication that I had with the office. Some One needs to wake up and realize that customer communication is very important. I want a refund and my teeth fixed or I will have to see what I have to do. If this keeps up with your company it will cost you greatly down the road

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  7. RUN!!! RUN AWAY AND DON'T LOOK BACK!!

    I WENT TO CASTLE DENTAL FOR TWO ROOT CANAL'S AFTER MULTIPLE VISITS AND HORRIBLE SERVICE. I PAID FOR MY ENTIRE PROCEDURE UP FRONT AND WAS DENIED SERVICE OR A REFUND AFTER I FOUND OUT I WAS PREGENANT EVEN THOUGH I HAD A NORMAL NO RISK PREGNANCY WITH NO RESTRICTIONS FROM MY DOTOR. I HAD TO WAIT UNTIL I DELIVERED MY BABY FOR THEM TO FINISH THE WORK I HAD ALREADY PAID FOR. I WENT THROUGH A 9 MONTH PREGNANCY WITH SEVER TOOTH PAIN FROM THE UNFINISHED WORK. WHEN THEY FINALLY DID DO THE WORK I HAD TO GO TO A ENDONTIST TO GET ONE ROOT CANAL THEY MESSED UP FIXED (WHICH I PAID FOR) AND I JUST RECENTLY FOUND OUT FROM ANOTHER DENTIST THAT THE OTHER ROOT CANAL HAD A CROWN PLACED ON IT THAT IS TO BIG FOR THE TOOTH (AFTER SENDING THE CROWN BACK 3 TIMES BEFORE IT WAS PLACED IN MY MOUTH DUE TO IT BEING THE WRONG SIZE). SO NOW HERE I AM GOIN ON ALMOST 2 YEARS WAITING FOR MY ROOT CANAL TO BE FINISHED. IF THE NEW DENTIST HAD NOT CAUGHT CASTLE DENTAL'S MISTAKE THE IMPROPER FITTING CROWN WOULD CAUSED ME TO NEED AN IMPLANT IN THE FUTURE. IMPLANTS COST UPWARDS OF 3K OR MORE. THESE PPL ARE UNEDUCATED THE DENTIST HAD TO GET APPROVAL AND ADVICE FROM HER SUPERIOR AS HOW TO DO HER JOB! THE ADMIN IS RUDE, THE APPTS ARE NEVER ON TIME, AND THE PRICES ARE NOT WORTH THE POOR QUALITY OF WORK. YOU WOULD BE BETTER OFF LETTING A MC DONALDS WORKER PLAY IN YOUR MOUTH THEN LETTING THESE PPLE TOUCH YOU. OH YEA THEIR CORP OFFICE WON'T CALL YOU BACK AND THE STRUCTURE OF THE COMPANY IS LITERALLY A MAZE THAT NO ONE CAN NAVIGATE. IM SERIOUSLY CONSIDERING SUEING THESE FOOLS! THEIR NOT DENTIST THEIR SCAM ARTIST WITH WHITE COATS.

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    1. this happened between 2 different locations at the Humble, tx location and another location in Houston, TX

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    2. Maybe should have a class action against Humble office via Corporate

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  8. Went to Castle Dental on Westheimer in Houston. Good thing I checked the tools before they used them. Looking at the suction ejector, there was blood in between the metal and plastic. They had never cleaned it off and replied saying that the blood piece would have not touched my mouth. WHAT!!!??? They do not sanitize hands when going from patient to patient and refused to give me the license number for me to file a complaint. Thanks to good old internet! Although my x-ray showed no damage, they 'suggested' I have my filing replaced and a localized cleaning. These people charged me even after I made the complaint about the blood - no refund. I did get a half a$$ed apology that came with an excuse. I have submitted a complaint with their office, the state examiners office as well as my insurance company. I let them know the pain still exists...they invited me to come back. Yeah right....that will never happen.

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  9. WENT TO THE DICKINSON TEXAS LOCATION FOR A CLEANING. AFTER THE HYGENTIST PERFORMED THE USUAL SERVICE SERVICE OF XRAYS AND CLEANING THE DENTIST CAME IN AND SAID THE XRAYS LOOKED GOOD, NO PROBLEMS. SHE DIDN'T EVEN LOOK IN MY MOUTH. IF FELT A LITTLE RUSHED OUT OF THE OFFICE BUT DIDN'T THINK MUCH ABOUT IT UNTIL 2 MONTHS LATER WHEN I HAD A CROWN CUTTING INTO MY TONGUE. I WENT TO THE FIRST DENTIST I COULD GET AN APPT WITH AND HE ASKED WHERE I HAD MY TEETH CLEANED B/C THEY HAD PUNCTURED A WHOLE IN THE SIDE OF MY CROWN AND IT NEED TO BE REPLACED AT A COST OF $1000.00. HE DID WHAT HE COULD TO KEEP THE METAL SMOOTH ENOUGH TO KEEP IT FROM CUTTING MY TONGUE. OF COURSE I WENT BACK TO CASTLE ASKING THAT THEY FIX MY TOOTH SINCE THEY MESSED IT UP. I HAVE BEEN INSULTED AND IGNORED. I HAVE MADE CALLS TO PATIENT SERVICE BUT NO ONE HAS CALLED ME BACK. I PLAN TO PURSUE THIS MATTER UNTIL I AM SATISFIED WITH THE CORRECTION TO MY TOOTH. $29 CLEANING HAS TURNED INTO AN $1100 BILL.

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  10. To whom this may concern:

    I scheduled an appointment on March 12, 2014 for my braces wires to be taken off, xrays, exam, cleaning and wires placed back on. I received a phone call the day before on the 11th, telling me that the hygienist was not coming into the office on that day, even though my appointment was scheduled 6 weeks in advance. They told me that I had to wait an additional 6 weeks to rebook because the hygienist was already booked up. I disagreed on waiting a month due to the lack of communication so they rescheduled my appointment for the following week.

    Now, I had an appointment on March 19, 2014 at 2:30. I sat in the waiting room a hour before I was seen. They did not have my charts ready when I came into the office so she called my insurance at the time of my appointment which delayed me from being seen right away. When I was finally called by the dental assistant, I noticed that the instruments that were used to do my x-rays appeared unsanitary, I asked the dental assistant about it and she said that they were clean so I ignored the issue. I waited an additional hour before I was seen by a dentist to do my exam. He seemed to be in a rush, he was in and out within 5 minutes.

    Next, the front desk staff came to tell me about my bill, so I interrupted to ask how much longer before I would be seen by the hygienist. That was when she told me that the hygienist had left for a meeting and my appointment had been bumped. So I asked to speak to a manager because I had sat in the office now for two hours and I still had not received my service which I scheduled for. The front desk staff told me that the manager had also left for the day. I asked to speak to someone else who could let the manager know to call me and here it is, almost a week later and I still have yet receive a call from the manager. I was also told by the front desk staff that "I need to learn how to make an appointment." She also stated that "she couldn't clean my teeth for me so she didn't know what to tell me" and that "it is my fault that I couldn't get my service." I am very upset about my horrible experience at your office in Houston, Texas. I will no longer get treatment from this office and will be discontinuing my braces treatment as well. I will NEVER recommend this location.

    Lastly, this location is very dirty. The front seating area looks well kept but the back areas where instruments and stations are looks very dirty and worn out, like it has not been cleaned in a while. I had to wipe down my own chair before I sat down because it appeared to have some sort of fluids on it, hopefully it was cleaning disinfectant and not something worse. I will be looking up phone numbers to call the department of health and sanitation on your office.

    Signed,

    Dissatisfied customer

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    1. This was the 5020 Cypress Creek location on FM 1960 in Houston, Tx. NEVER GO HERE!!!!

      Thank you.

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  11. I am writing this letter as a humble note of appreciation for the quality service provided by your staff members at the 2925 Gulf Fwy S Ste D, League City.
    Dr. Craig Cutropia and his staff members gave me first-class services, they listen to my concern, answered all my queries. they empathized with my anxiety, they was very genuine. I can not express the gratitude for Dr .Cutropa and his staff members. The services of his expertise and excellent work literally, changed my life. Not only did they fix my teeth so they look better than ever, But, they also treated me like a human being and took exceptional care of me, they made me feel like family. I will continue to do business with this company in the near future you've done an excellent job.
    Wanda Kelly

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  12. I had some teeth pulled and replaced with an upper and lower plate. At Castle Dental , 8571 Westimer Rd, Houston Tx 77063. And after having them adjusted around ten times they are compleatly usless I can not eat with them or keep them in very Long. I was planing on talking to a lawyer about sueing them and have them pay back the insurance company that paid part of the cost. But I chanced my mind I'm just not going to pay the balnce on my account
    Paul Bapties

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  13. Thanks Chris! I'm so glad you enjoyed the post. It was your idea to share the topic on-medical staffing ! It will be interesting to see if Indiana passes a law about having a meteorologist on staff at outdoor venues. I hope someone tries to bring the idea to local politicians! Then other states could follow suit.

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  14. My birthday is August 14th and every year I try to go to the dentist before my birthday .. you never know when you may have that photo op. I digress … I scheduled an appointment with Castle Dentist on Northwest highway and it was a disaster! I called and made the appointment on Monday. They scheduled it for Friday the 8th (at least I thought) I printed out all of my paperwork from the online website so that when I arrive we could get right to it. Well I had to fill out two forms when I got there because apparently these two forms are not available online. NO Problem! As I waited patiently, the receptionist called me to the desk to tell me my appointment was not until the 20th. Why would she tell me the 8th and schedule me for the 20th I have no clue! The receptionist then said well I have one for the 13th at 11am. This brought the frustration down. I accepted the date and she wrote the date down on an appointment card. I went today for my appointment and come to find out they lost my paperwork. The paperwork I filled out with all of my information on there; the paperwork that I took the time to save time by completing it in advance; the paperwork that was printed from my printer; the paperwork that is floating around and God knows where it may be! At this point I am PISSED!! The young lady at the desk looked all over for it but could not find them. I told her “Janet” (the lady that took the forms) put them in a blue folder. She went to ask her and not once did she bother to come out the office and assist to locate them. PISSED EVEN MORE … why!?. CARELESSNESS!!... What ever happened to great customer service? I wish I was on the other side and she was in my shoes only to feel the frustration! Needless to say I will NOT have cleaner teeth for my birthday and I am very upset!!! This is not the end … My company will NOT partner with this dentist facility for business!!

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