AAA Corporate Office Headquarters HQ

39 comments
AAA Corporate Office Headquarters HQ
Address:
The American Automobile Association
1000 AAA Dr.
Heathrow, FL 32746 USA
Corporate Phone Number: 1-407-444-7000
Customer Service Number: 1-800-222-4357
AAA Auto Insurance: 1-800-891-4222

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39 comments:

  1. AAA is great! They have gotten us out of several jams. Including being locked out and a flat tire.

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    1. You were lucky!!!!

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    2. Lucky you...they are jerks! My daughter and her boyfriend purchased tickets for a trip several months ago, last month she found out she had breast cancer..they had to postpone the trip..AAA says no, even though they bought ins. just in case....they won't postpone it, they won't refund their money...they say she has a pre existing condition...jerks!! I am cancelling my car ins and towing! I've bee with them for many years but if this is how they treat someone with cancer, I want nothing to do with this company!

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  2. I'm planning a vista the next time I'm in orlando.

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  3. AAA Is a TOTAL RIP OFF SCAM! I have paid thousands for membership--the three times I called for roadside assistance they REFUSED to help n any way!! Even when I offered options to make it more convenient for them to help me--when I was the paying customer--they refused. AAA did not care I and my baby were in danger !! Horiible company!! And their "discounts are nothing--most hotels and car rental co's do not accept them anymore. SAVE YOUR MONEY and get insurance somewhere else!!

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    1. Sounds like a "one-sided" story.

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    2. it's not one sided at all espically out here in southern cali it happens more than not

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  4. My spouse applied for a job with them back in early August. After many successful interviews as well as a positive assessment test....all of which moved at a glacial pace, they decided to inform her ON CHRISTMAS EVE that she didn't get the job. That insensitivity, that was utterly unnecessary, ruined our Christmas. They did not have to handle it this way. They have every right to move at a glacial pace, but to deliver that kind of news on Christmas Eve is not only insensitive but hurtful. They don't care about people at all.

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  5. Please cancel my membership. My wife had a simple request to unlock her vehicle and did not ask for attitude from AAA customer service and the person who came to unlock the vehicle. Maybe you forget that without customers such as myself AAA would not be needed. Not only did I pay for a membership for my wife and I but today I had to pay an additional $20 because AAA told my wife she was not on my account. Funny because when I signed up it was add another drive for free and I added my wife, yet AAA has no record. Please just cancel my membership as I have no time to play games with a company that fails to deliver the services they advertise. Please look for my comments on Facebook and whatever else blog I can post to.

    Darryl D

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  6. Please check the towing agencies for AAA on www.yelp.com first to see if they are a reputable business operating under triple AAA. Remember that AAA contracts with tow services that use the AAA logo.

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  7. This complaint is about the Cincinnati AAA District Office. It's June 16, 2014 and my mother called AAA today at 1:15 p.m. to have our truck towed. She spoke to a service
    person named Anna. Regrettably, Anna was very unhelpful and rude. After speaking with Anna, my mother asked to speak to her supervisor. The supervisor was also disrespectful. Afterwards, my mother called their corporate headquarters. AAA's corporate office was helpful in taking down her complaint. My mother has been an AAA member since 1987--that's over 20 years, but she's dissatisfied and unsure whether or not she'll continue to purchase their services after today's poor customer service out of the Cincinnati district office.

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  8. Using billboards, AAA warned motorists about two small towns in FL that were nothing but money making speed traps but has never mentioned that state of VA is also engaged in 'traffic tickets for $$$' on Intrastate Howys. When a motorist is stopped, cops don't run a driver/vehicle driving history check.... Tickets ($120.00 minimum) aren't reported to out-of-state DMV's of driver... and lawyers routinely check city/county records for newly written tickets, after which they send out 'advertisement' letters to ticketed out-of-state drivers guaranteeing (for a juicy fee, of course) that the violation won't show up on violators driving record which would also result in insurance rate increases when driving records are routinely checked at time of policy renewal by ins. companies.

    THE VIOLATIONS ARE NEVER REPORTED TO VIOLATOR'S OUT OF STATE DMV - THUS, INSURANCE COMPANIES NEVER KNOW ABOUT VIOLATIONS, ANYWAY !!!!!!!!!!

    I multiplied $120.00 x the sequence # on my ticket and the gross income total was in the hundreds of millions of $. Due to the cost, out-of-state drivers almost never (99.9% of the time) drive back to a distant state to contest a ticket in court - they mail in a check in the convenient self addressed envelope attached to the ticket.

    Think about it.... The VA highway enforcement 'program' has NOTHING to do with highway safety, the one factor that AAA pretends is their primary concern (Ha Ha Ha!!!). It's all about Revenue... $$$$$$$$$$$$.

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  9. Sept. 7, 2014

    After reading these post and my experience with AAA last weekend. I am also dissatisfied with them. I called the 800 number and told them I was in OHIO and they sent my call to some guy in KY. Really do they think he had a clue as to where I was. I told him where I was located and that I needed a flatbed roll off truck. He connected me to a AAA garage within 30 minutes of me. I then explained to the knew gentlemen (AAA towing # 1) where I was located and that I needed the flatbed roll off truck and I was sitting on a county line road. Because I was in a different county then he was he explained that he was not aloud to help me but would do so anyhow as I was at the county line, but it would be a minimum of 45 minute wait. This gentleman tried to be very helpful as he called another AAA towing company close and they could come soon but since AAA towing #1 called and not the main calling center AAA towing #2 would not do it, also not in the county I was broke down in. AAA towing #1 decides to call main calling center and they send his call to FL. (Still NO clue where I am located). Several times in these calls I tell them it must be a flatbed roll off. 3 hours later(7 P/M.) a tow truck shows up and you guessed it (A REGULAR TOW TRUCK). This driver explains that if I would have called the 800 number on my card I would have received the correct truck. If they couldn't get the call to the right state why would I expect the correct truck. Then this driver explains I am not in his county. I am a woman and I explained to him I would push it across the road so it was in his county. My husband went with the tow truck driver and did not get home until 9:30 p.m. You are all right they are the BIGGEST RIP OFF.

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  10. Hi aaa, nice that I pay for towing service and you let your tow company refuse my tow as a vendetta against me. I am a 60 year old person with stage 4 cancer who has done nothing to deserve this abusive treatment.
    It has affected my health and causes me stress which sets off the cancer through nauseous and lack of energy.

    This is so wrong and so abusive! You should be ashamed of yourselves. Members DO NOT come first. Find a slogan that fits like, where members are abused and taken advantage of!

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    1. I am an older person as well and have health issues. Our AAA is located in western PA. The treatment I received was so bad I actually got sick. The roadside guy actually made our car problem worse, then lied about it. I now have a car repair, and more bad nerves. What a horrific experience. My mom cancelled her AAA and I am as well. They have really gone down hill since their money has been made. I always liked AAA, but not now. Goodbye AAA

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    2. AAA SUCKS!!!!!!!!!!

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  11. Yep. I find all these comments to be the same ol same ol. We, the customers are being abused by the tow companies and AAA! AND no one does anything about it!

    Wen I called for a flat bed, I was given so much crap and abuse and run around and on and on. WTF is the matter with you AAA!? I have both my vehicles and house insured ith you but, you let you tow services abuse YOUR customers that COME FIRST!.

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  12. what i would like to know is, why is the member, that comes first, being blamed for the rude, discourteous, unprofessional tow driver? aaa, you take the side of the tow service and BLAME, your members!? what is wrong with this picture?
    seriously, i was refused service out of retaliation from the tow company because i filed a complaint with aaa. furthermore, when i called for a tow the next time, the tow service refused service to me and aaa, backed them up as if i had done something wrong.
    aaa, if your menbers come first, which i see now is a bunch of crap, why are you not standing behind your members?

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  13. I have been a member since 2009and this year is the 1st time I don't renew as my son attempted to use his road side service twice and both times was left helpless I had got the card for him as he had left for college! IM VERY ANGRYAND ALSO SOME OF THE PEOPLE AT THE HANFORD OFFICE SHOULD GET FACTORY JOBS AS THEY DONT HAVE GOOD PEOPLE SKILLS!!!!

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  14. I am in Dallas, Texas and have had great success with their roadside service, however, their insurance customer service SUCKS OUT LOUD!!! My insurance was paid in full for the year and they still debited my account for a payment a month in advance, assuming I was going to renew with them, which I am NOT!!! Their action caused me to have an overdraft fee and another returned check plus $120 in bank fees. When confronted about this, they said it would take 7-10 working to get the original debit back into my account....I'm STILL waiting!!! No word on the bank fees yet...

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  15. I too have had a bad experience with AAA. My truck was towed and Clark towing service damaged my bumper. My claim rep is Julie Katz and she had not been helpful at all in getting my claim resolved. I just called corporate and of course they apologize and stated that my claim requested would be reviewed by another fresh eyes and I should be contacted in 72 hours. Take it for what it worth, they full of shit.

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  16. AAA has gone from an efficient member oriented organization to a bureaucratic unorganized and ineffectual mess.

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  17. I had THE BEST experience with AAA Ever! Last night my car's inside lights on the panel started flashing and the car went dead! Called AAA they took care of everything and in 15 minutes, there was a truck pulling up to help! After testing the battery it was the alternator. He towed my car to my mechanic shop and it got fixed today. Thank you AAA! You have NEVER let me down!

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  18. I am on hold, waiting to speak with the CEO @ AAA Belleview, WA, so I was told by the MGR-Automotive Services @ Belleview.
    If the CEO comes on the line, he will be the 6th person I've talked with this morning.

    I just called AAA again on my cell-phone and made it to the CEO's secretary. She said no one is "waiting" on the CEO's phone; So the MGR just stuck me on hold, as suspected.
    The secretary said the CEO will call be back. We'll See!
    I told her that while I've been on hold [at least 30 minutes], I've been typing out a complaint on the AAA-HQ-FL web site and from here; I Will Contact AAA-HQ-FL personally!

    Very Simply; My truck quit in my daughter's driveway last night; Because, I have livestock that needed to be fed, my son-in-law was kind enough to drive me home last night. Because I'm not there and my daughter and son-in-law are at work; AAA won't pick up my truck and tow it to my mechanic, who is waiting for it; My daughter and son-in-law are aware that AAA should be towing my truck today; And, AAA can't make a mistake because it's the only vehicle in their driveway.

    I have been an AAA member since 1998 and have rarely use them; Just kept the membership going for a time such as this; "Such A Time As This" gets here and AAA is a no show! How Much Money Have A Paid Them, Over 17 Years For "Such A Time As This?"

    Well! Well! I Just got a call from AAA Belleview's Vice-President Of Their Call Center and Dispatch Operations = the ninth person I've gone thru to get here! They will be sending a tow truck to pick up my truck and deliver it to my mechanic.
    She insisted that #5 = MGR-Automotive Service didn't leave me on hold for 30 minutes = BS! = It appears that he's trying to spin out a bit of cya ...

    I will still be contacting AAA-FL-HQ personally!
    This run-a-round is NOT acceptable!

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    Replies
    1. Talking with FL; Each AAA decides its own modus operandi.
      However, FL will contact WA and I should receive a written response.

      #9 @ Belleview, WA just called and said that my truck is in the process of being picked up.
      I called my mechanic and advised him that it's on its way.

      Such a shame that it took all of THAT to get 'er done!

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  19. AAA desperately needs an email address; neither the corporate web site nor my local AAA web site has an email address. I almost never call a corporation due to wasted time on hold, explaining my question only to get transferred so I can start over. Email is FAR more efficient and does not waste my time.

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  20. Im VERY UPSET I had got a insurance quote for my three cars, the price was good until they found out I do not own a house and to get the good price I would have to get renters also NOT FAIR I feel very discriminated against you want me to pay $158 for renters for 25,000 that is a lot more then what I am paying now, I Will be leaving AAA for my road side

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  21. after being a member for 8 years and having great success with aaa i will not be renewing....it seems every time you call you are on hold for way too long. its bad enough that you are having trouble but now you have to wait forever just to talk to a rude customer service employee. then it takes forever to finally get someone out to help you. this is the last straw and i will no longer be needing your rude services. for such a huge company you would think the customer would be more important to them but it is evident we are not. DONE!

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  22. Hi I am AAA member for a long time. AAA does pre-test star smog. They do not file the results with the DMV state of CA.I got my star smog test done today at AAA. They did not file the results with DMV. It is very inconvienant for me. My question, Why AAA do not have complete Star smog test station at their AAA auto care plus facilities. Tank you.

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  23. aaa #360838022 aaa has not rectified a claim I made on 7-6-14 my wife an two grand kids waited apx.4 hours before a arecker showed-up. the wrecker that showed up wasn't part of aaa. my keys were taken and never returned. aaa is neglent in not helping me get my keys or reimbursing me. thanks-LA

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  24. April 9, 2015 I visited AAA and was disappointed as the agent did not know about the new airline boarding security ID. I went to the Motor Vehicle department and they stated that starting Jan. 2016 every person flying would need the Enhanced Homeland Security ID. The state of Arizona does not have the service in place yet.
    My second issue is with the Trip Tik. The old ones were the best but I have to settle for the new Blow by Blow directions. My greatest complaint is that each page of the Trip Tik I received was blurry and the contrasting colors for showing directions were difficult to distinguish. Did the copy machine need a new ink cartridge??? I have been a member for more than 20 years and am truly disappointed!!!

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  25. False Advertising, False hopes and expectations with AAA CA, Simi Valley office and So Cal promotions. Advertising a $10 gift card for In & Out Burger if you go in for an Auto Quote and getting a Vons gift card instead. I do not shop at Vons and was looking forward to having lunch on AAA after spending an hour on getting a quote that was far higher than Wawanesa, my current insurer. VERY DISAPPOINTED and under handed. Its the principle of what they said as apposed to what they did. After being a Member for 20 some odd years I await the out come of this and yell out BAD FORM AAA!!!

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  26. I bought a Home Owners insurance through AAA my old Mortgage Company did not tell them they sold my Loan so this year when its time to pay the insurance my so called AAA agent does not answer my emails or phone calls. Does she even still work there? Is this office even open? You think someone would have called or sent a letter to their Customers. Anyways the Service center was great help they jumped on this issue got it fixed and called me back.

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  27. I reserved vehicle on April 7 to pick up on April 29th. Called twice to let agent know I was running late and wouldn't be there till before 5, instead of 4. Return call came through @ 4:33 pm to inform that the Hertz store I had reserved car had closed permanently. Talked to my agent and I was very upset, she said they didn't know the store had closed, so I wasn't able to get rental. She said representative was working to get me rental. I was furious and said to late, I was tired and stressed couldn't wait any longer. I reserved vehicle almost 3 weeks ago and the day of the pick up, I was told this. So, yes, I'm seriously thinking of cancelling my membership. Plus it takes to long to talk to a live person and get a return call. Tucson, AZ.

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  28. Its amazing how dissatisfied everyone is with AAA. I too was stranded with a dead battery in Roswell N.M at my dad's funeral. They could not come out or even help me. What was the point of having AAA??? I have called several times and they tell me someone will contact me. The next person gave me a case number and said someone would get in touch with me. Absolutely nothing. Then AAA has the gall to inform me that I need to restart my membership again with them. What for, I'm not paying $92.00 for no service. I have let everyone I know at work, church and neighborhood about this scam of a company which spreads lies on national tv. I will take my chances on the road by myself!!!!!!

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  29. Not much to do with the comments here but I'm amazed at the lack of correct grammer and spelling that AAA members use in their writing. The AAA garage in Fairfax, VA. is a garage you will want to keep away from unless they have changed mangement and attitude. I will make a complaint to the corporate offices but, based on these comments, I don't hold much hope in a resolution. From a Potomac Falls, VA, member.

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  30. FUCKING ASSHOLE IS WHAT AAA TOW COMPANY AND INSURANCE COMPANY IS. THE WORSE SHIT YOU CAN USE YOUR HARD EARNED GOOD MONEY ON. I CAN NOT WAIT UNTIL THEY FUCKING FOLD. I HAVE BEEN A MEMBER FOR 16 YEARS AND WITHIN LAST TWO YEARS THEY HAVE BEEN NOTHING BUT BULLSHIT. I WILL NEVER PAY THEM A FUCKING DINE EVER AGAIN. THESE ASSHOLES HAD MY SON WAITING ALMOST 6 HOURS FOR SERVICE AFTER HE HAD WORKED 8 HOURS TELLING HIM HE HAD TO STAY THERE WITH CAR UNTIL THEY GET THERE AND ON TOP OF THIS SHIT HE JUST RENEWED HIS SERVICE JUNE 1,2015. THEY TOLD HIM THAT THEY ARE DOING HIM A COURTESY TO COME GET HIS CAR. GUEST WHAT I TOLD HIM TO LEAVE CAR AND WE WILL GET A REAL TOW SERVICE TOMORROW AND WE WILL BE REQUESTING A FULL REFUND AND IF THE DECIDE THAT THEY ARE GOING TO SCAM US CORPORATE WILL RECEIVE A LETTER FROM MY ATTORNEY.

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  31. Here is an experience my husband and I had with AAA. A rear tire blew out when we were traveling north on Interstate 75 about 50 miles north of Tampa, FL. I called the road service phone number. In less than half an hour, help arrived. The service man was experienced, efficient and courteous. He removed the flat tire, inserted a plug in the hole, and in about an hour we were able to continue on our way. We had told him that we preferred not to use our full-size spare tire. When we got home, we had the flat tire inspected by a local tire business and they determined that the tire was sound and safe. Our experience with Triple A has been excellent.

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  32. I had the worst experience with Triple A in Colorado. It took me close to an hour to get someone on the phone to assist me and then I was told there was a 2 hour wait before I might see the Triple A truck show up. Just moved here from California and if this is indicative of Colorado Triple A, I would rather not waste the money. Terrible, terrible service.

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