Zulily Corporate Office Headquarters

32 comments
Zulily Corporate Office Headquarters
Address:
2200 First Avenue South
Seattle, Washington 98134 USA

Phone Numbers:
Corporate Phone Number: 1-877-779-5614
Fax Number: 1-206-724-0534
Customer Service Number: 1-877-779-5614



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32 comments:

  1. I'm very annoyed, I just place my second order today and shipping was to be free and it was added. I find this very misleading. I have ordered too much within the last months for this misleading info. You have loss me as a customer. I deserve better customer service.

    Thank you,
    Beverly Mitchell

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  2. To whom anyone who cares,
    They could care less at Zulily Usa phone number.
    I am very upset,angry,annoyed.I just placed my 100th order or there a bouts.I have some things on hold to be shipped that are birthday gifts,baby gifts, baby shower gifts,wedding & shower gifts I also did a lot off my Christmas shopping there.
    I called to speak to a supervisor on Friday January 11th,2014 @ 10:02 am to TRY and explain that I had a serious problem with my credit card.Where my husband Barry works he has a locker and someone broke into it stealing his wallet,225.00 in cash & his watch I gave him for our 45th wedding anniversary explained my husband went to the bank this am on the 11th to cancel out his card and would not be getting a new one for about a week to ten days.I begged for them to hold on to my orders.She could have cared less.All I got is we will see what happens I can't promise you after (3) days everything will go.Oh yes by the way they have no supervisor in that office ....NICE...I never got to speak to one as she said we don't have any.I am going to post this on Facebook,Google ane every site I can so people will not do business with your company.
    I am disabled in a wheel chair with a spinal disease that has effected me from the neck down,I have nuropathy in my feet and hands & I am a bleeder.This is the only way I could shop.She had as much feelings as a rock in the snow and just did not care.What is it going to hurt.Look at what I have purchased at this company and it is out right sickening that you are doing this to a disabled women who's husbands & my credit card got stolen by some creep.
    So my business means nothing to them but cha ching $$$$$$ dollar signs .As a loyal customer I mean NOTHING just a buck.Now I am having a problem at no fault of our own and Zulily employee would not even help me outAll the money I spent there you take with one hand & burn the customer with the other..What really ticked me off when she was done doing NOTHING she says have a nice day.How can I.I have to take what strength and energy I have to start over.My sisters daughter 's baby shower wedding ect is coming very soon.Birthday present she has nothing expecting a gift in the mail.Thank you very much..
    I don't think it is right nor do other people think it is right to do this for a loyal customer to bend for them when they were totally out of control the card being stolen.
    I am going to post this on Face Book,Google and every site I possibly can so people will think twice before they shop at your company.Plus all the people I gifted from your company here & in different states
    Once they see your doing this to a 60 year old women they are not going to think twice.Been in this chair since I was (32) and have never been treated in this manor by a company till now.You all have a great day from Massachusetts to Seattle.Thanks again for your loyalty as you sit behind your fancy cherry desk & drive your Lexus on my butt.Now ask your secretary for coffee as I ride my wheel chair to make my own.
    Barry & Ginger Parker
    38 Heritage Dr
    Attleboro,Ma 02703 508-226-0475

    By the way I am recovering from a new knee surger & double eye surgery from macular degeneration

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    Replies
    1. your bank can issue you a card number, you didn't have to wait for your credit card in the mail. You seem a bit emotional over clothes.

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    2. Well that was a nasty response.

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    3. Do you 2 anonymous people also work at Zulilly??? This lady has a VERY VALID ARGUMENT! You 2 people are wack! And must work at the company! Her anger is justified! How dare you treat her like that and how dare your people not even allow her to speak to a supervisor! And don't tell me that there wasn't a supervisor at that site! The world is DIGITAL now! If the supervisor was in ten buck two in Africa this lady would have been able to speak to them! That girl treated this lady like dirt and Zulilly has to take the responsibility for it! How dare they develop a company culture that allows this type of disrespect of their customers! This is Zulilly's responsibility! We're not stupid! This company has taught their customer service dept that the customer is just a pain in the ass and a waste of their time.. this IS the case because this girl was allowed to treat this customer is that way! I was just researching Zulilly in order to determine if I want to work for the company. This post is giving a very negative light on Zulilly. I'll watch to see if they respond to this woman's complaints.. I won't be looking into applying at this company until I hear something positive. At this point ZULILLY has been taken off of my list of reputable online sites.

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  3. I know people who work for this company at their warehouse. One was told that if she went home sick she was fired due to the fact she just started and has accumulated two points. One for taking her boyfriend to the hospital and another for going home sick. When you are as sick as she was, you don't go to work and risk getting everyone else sick.

    My other friend was suspended because he had blown up on his manager. Why did he, you may ask? For one, they called him stupid in their own, not so subtle way and then accused him of taking a 30 minute break. This is not possible. My other friend was back by the break room and so was the manager. This said person was absolutely not their when they say he was.

    All in all, bad company to work for. They do not care about their products, customers or employees.

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  4. I resent having to sign in just to look at your website. what an idiotic idea!

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    Replies
    1. This comment has been removed by the author.

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  5. Zulily misrepresents many of their clothing. They say one is made out of 100% cotton however when I received the item the label said it's made of viscose. Lately I've purchased clothing for over $500.00 One of them was a dress that was listed on their web site as size 44. When the dress arrived (6 weeks after order date) the label inside the dress says size XXL which equals of US size 52. This dress is ABSOLUTELY huge. I contacted customer service and asked them for prepaid shipping label. They said no. I will contact their corporate office plus the better business bureau plus the Attorney General's office in Seattle WA and in Ohio.

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  6. I was charged something I shouldn't have been. I asked for the fee to be credited back to my credit card. They gave me store credit advising that due to system limitations it has to go back to store credit first, then they will refund it to my credit card. It didn't happen. I emailed a fourth time to ask them to credit it as stated and the response was that they couldn't. I have filed a complaint with the Federal Trade Commission, and strongly urge others with disputes to do so as well. https://www.ftccomplaintassistant.gov

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  7. This is a horrible company in that they will use the same mailing label for 2 packages....then one package will come Postage Due...!!!

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  8. THEY ARE LIARS. THEY DON'T PAY THEIR VENDORS ON TIME AT ALL. WHEN YOU ASK ABOUT YOUR PAYMENT, YOU GET IGNORED.

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    Replies
    1. now I see why they cancel what you ordered and you have to wait a month for something

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  9. This is the worse company to work for, no they don't care about there employees or customers, most stressful job I ever had, and what's so sad was I loved the job but they need better management, management suck, high insurance coverage, high deductible and none thing in return,the management is crazy, human resources mess up your check on a regular anday expect you to wait tIL the next pay period to get your money but I bet there checks are never messed up, this could be a great company if they get people that are very well trained in greal customer service, and have good people skills has great skills running a business, it's a lot of changes need to be made, they need to bring in under cover boss, to get down to how the company is being run, and how there customers and employees are being treated.



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  10. I am also now a former Zulily customer. A very misleading deal was offered for a voucher to be spent at The Body Shop where I buy a lot of my body products. For $20 get $40 to spend there? Yes, I think I will! The fine print states that the voucher cannot be used with any other company promotions. "Company"? Ok, that means another Zulily promotion. As selecting my items at The Body Shop, I then put my voucher code to get $40 off my order. My order went from $67 to $129. What??? I called Zulily to find out what happened, and after talking to a rep and her talking to her supervisor, I was left with the explanation that Zulily and company means any offer that The Body Shop might have. So I am supposed to interpret that from Zulily's offer? It should have been stated "The Body Shop", and since it wasn't stated that way, I feel like it was EXTREMELY misleading. I would have NEVER purchased the voucher. Between my other family members and me, we spent thousands with Zulily last year. So, for $20 (which Zulily wouldn't refund or put as a credit in my account), they have now lost thousands in future sales. Does that even make sense?? Instead of all the positive things I had to say in the past to my friends, I will make sure that I spread the word that Zulily does not really care about customer satisfaction like I thought. Very disappointed in you, Zulily....

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  11. I placed an order for my two grandsons through Zulily and after 3 weeks the order finally arrives. I ordered two coats and two track suits, one in lime green and the other set in blue. The boys love to dress alike. When the package arrived only the blue set and the green jacket arrived. No green track suit came, with no explanation as to why it was not in the package. I called Zulily to see where the green track suit was because now I have one grandson crying because he did not receive the same outfits his younger brother received. The lady whose name was Shaniqua told me the track suit was cancelled. I told her that I was never told that it was cancelled and she said well it just was cancelled. I told that my grandsons package was already delivered to them minus the one piece and she said well we always notify as to cancellations but I was not notified and she said well we have 72 hours to notify you. Really .... I will be notified after the package has been shipped and delivered and then told that a matching item will not be coming but not until another 72 hours has passed were they going to tell me. She said well you can order something else and I can expedite the delivery and at no charge to me. Finally I said OK do that with another track suit that will match my grandson's lime green coat that was already delivered to him. Then she came back on and said that she could not pay for the expedited fee I would have to pay for the standard shipping fee and it would take 7-10 days to get it. I already know from experience that nothing from Zulily comes within 7 to 10 days. I asked to speak to her supervisor and she put me on hold for a lengthy time period and then came back on to tell me he was in a meeting. I asked what his name was and she said it was Sam. I am not happy with Zulily at all. When someone takes the time to order from a company to send a present of matching items, it would be nice if before they send anything they would let the customer know that part of the package will not be coming because they have cancelled the item because they can no longer get it. Instead now I have a grandson who is very upset because his younger brother has a complete outfit and he does not. Well needless to say I will not be ordering from Zulily ever again and will be on line to others stating why! Just in case you care at all about my order, my order number was 821589605.

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  12. I have been a customer with Zulily since 07/2014 and I have bought 232 items from this company in the short duration. For the holidays, I had family and friends join. They asked me what I wanted as a gift and it was brilliant idea that rather than me spend my money on Zulily they could spend theirs. So, they accepted my referral, placed their order and had the item shipped to me. Again, the item(s) ordered were a gift to me. I was told by two representatives (Christian and Sierra) that the shipping address cannot be mine since I referred them. They expect the individual to have the item shipped to them, then turn around and ship the item to me. NOTE: Zulily charges a shipping fee. In other words, they expect a paying customer to pay them for shipping and pay again to have it shipped elsewhere. The promotion is about referring people to the company. The person has spent money with the company and has now been introduced to the company...to expect this transaction to include paying another shipping company is ridiculous. Now, that I have learned first-hand that I am not a valued customer I can now save my money or look for another company to spend it. Bye Zulily!!!

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  13. I order from zulily almost daily. I love their products and am very patient with the very long time it takes to receive something. I ordered some curtains that were properly shipped. Took so long to get them I forgot about them which actually happens with zulily and me all the time. Anyway I put in a request to return them. Customer service want pictures and want to investigate. They do not look like the picture that was on the zulily site. I don't like them. I simply want to return them and have them credit my pay pal. Their customer service is horrible. I'm going top look for another online site that's similar.

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  14. Bottom line here is they don't care about their customers. They know there are dissatisfied customers but because they have millions of others that don't complain we're disposable. I seriously order something from them almost daily. I'm appalled at the way they treat their customers!

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  15. I agree with the people who have had similiar experiences concerning orders/shipping/deliveries that seem to disappear, etc.,......what a shame.....people giving you business, dispensing with their hard earned dollar and this is the way we are treated, like trash!!!......everytime you call they're "always sorry"....what an untruth!!!......you need to sending everyone packing and start from scratch.....the people handling your web site should definitely be replaced ASAP!!!......I have prepared a letter to your CEO detailing my problems w/copies being sent to all officers of your company, and copy of my last email......

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  16. I agree with all of these comments. I've spent $$$$$ over the last couple of months and had nothing but trouble!!! Their size charts are so out of whack it's ridiculous
    A few of the items I ordered fit but, for the most part that are either too small or are gargansuous!
    I don't need store credit, it needs to be returned to the original form of payment!

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  17. I received an email from a lady and not quite sure what she was talking about.
    My number 1 complaint with Zulily is they have no perception of the difference between Misses, Womens, Juniors or Petites.
    #2 Their size charts are way off.
    I've worked retail off and on for many years. I find it very hard to shop with all of the above problems and their descriptions on the items are very slight.
    I've found their customer service to be very nice as well as the supervisors.
    I've spent tons of money with them and get very disappointed when the items arrive don't fit.
    I LOVE Zulily but, I pray they will get it together!

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  18. I'm an employee of this company and the stuff that goes on in there is crazy,, I love working there I like my duties that are assigned to me I love my coworkers but the management,,human resources and the rest of people that work in the office are just stupid don't know how they managed to get the positions they have if you go and ask a question no one knows the answer,,I was hurt there a few months back I was put on light duty by there doctor and no one knew about it I kept taking the doctor's papers and spoke to the person in charge of injuries and workmens comp and he never let anyone know so I kept working in the same department as always,, making my injury worst and no one ever even bother on asking how I was doing I called out a few times do the strong pain I was getting and they would take my hours away ( we get 80 unpaid hrs to use in a year for personal use) well my hours are all gone I had doctor's notes excusing the day's and they still said that it's my problem well they give me a final write up (never received the 1st or 2nd) they just went and give me the final one,,,oh and they didn't only take my unpaid hrs they also took my paid ones I never received a check for them and no one in management know where they went,,I have my daughter's sinior night coming up and I have to walk her I went and spoke to management about asking for only 5 hrs so I could go and be with her and the answer was ( there's nothing we could do you're going to have to pick between your daughter or your job)) so I guess today will be my last day working there I care about my job but I care more about my kids they come first no matter what and is one of the most important and memorable nights for my girl....and is really sad how they are so heartless and give 2 fucks about there employees all they care about is people making numbers packers busting there asses and pickers walking 10 hrs and if they don't hit the numbers of production they get a write up they don't care if the person is feeling sick..And is funny how they always say Mom's come first we work for mom's we need to make mom's happy but when it comes to one MOM THAT WORKS FOR THEM THERE'S NOTHING THEY CAN DO pretty fucked up I would say.. know all of you kind of have an idea of how this management work...

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    Replies
    1. Looks like I dodged a bullet when these heartless jerks rescinded my job offer the day after Thanksgiving. I was young and dumb and had something on my record from over 20 years ago (NON VIOLENT DRUG RELATED CHARGES.) I told them about it before I went to the interview. The lady in HR in my city said to come anyway, that they only go back a few years and that would not be an issue. I went to the interview, got offered the job via phone a couple days later and they emailed me all this paperwork to Esign, which I did. I was set to start this coming Monday. Low and behold the same lady who called to offer me the position called me back the day after Thanksgiving (when I was in the ER--- yes, what a fantastic day that was) and told me she rescinded the offer because I did not pass the background check. These people are heartless scum to do that to someone. I am struggling to pay bills and am a single parent. HEARTLESS.

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  19. I bough some curtains for my living room for the Holidays, I was able to save some money from my Christmas founds to buy some when I receive them they were the wrong one's I called them talk to their customer service she had a poor attitude for a customer service, she didn't even understand what I was saying so I sent them two pictures the one's I was ordering and the ones I receive, they were not even close to what I was expecting they won't even go in the room not just that I don't even like them to top it off I had to buy them anyways. I was told to just reorder and pay for those to. Now new curtains is out of the question, Thanks a lot. I know they said no returns and I understand that but when I didn't even order them is a bunch of bull. They told me all they can do is give me 10% credit that's a joke... and that didn't even happen. I was buying some thing from them thing were great but not now or ever. When I open my closet and see them I get so upset to think that I had to pay that much money just to give to them is not my idea of a good company to deal with. Now I have curtains I don't know what to do with. I don't to throw them away they should stop with there saying " Our Customer are important ". I can't believe the way the world has become and our company like this don't even care. I always though that the best advertising is the word of mouth from customers. I guess not so. So where do your customers come in???..... PLEASE don't think of buying or if you do well good luck.

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  20. Do not, under any circumstances, have ANYTHING to do with this company!!!

    Run the other direction as fast as possible, if you are contacted by them!!

    They care NOTHING about their customers!! Please believe me.....!!

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  21. I have been a loyal customer to Zulily even though some of the items I have received I couldn't do anything but throw it away. However I have also receive some wonderful item as well. My problem right now is that I had more than one account because my husband used his email to purchase and item and then my son went online and ordered his fiance some but they were using their own email addresses but the packages we all coming to our one address. There Zulilly took the liberty to close two of my account and both had credits one had a credit for 47.15 and the other 10.00. They have told me everyday for the last 4weeks that they just need to merge the account and put you credit on your main account. Haven't happen yet and the today I was told by a manager that when a account is closed it forfeits any credit that was on the account. I about to loose my patience.. I have told many people good things about Zulilly howeve im about to be a customer that will no longer shop here and when I'm ask about my thoughts for Zulilly I'm sure whoever I speak with will not be impressed with the comments that I would make. Zulilly I just need you to fix my problem and we can go back to being on

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  22. Take me off of the Zulilly constant daily
    Advertisements!!!!!!!!!'
    Avalon10@telus.net

    I have tried to cancel many times,
    Short of phoning the company get me off of it now!!!!!!!!
    I tell everyone not to go to your site. because of this.
    Please cave some courtesy!!!!!!!!!

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  23. This customer is done....
    I have tried for several days to find out why my order I've been waiting a month to receive while my money was being held only to find out that they cancelled the order because they couldn't get it from the vendor. Who does that? Advertises to customers, takes their money, customer waits and waits and then finds out it's cancelled!!! NOT only cancelled but on a portion of my money was refunded!!! I called. CS rep. said she'll look into reinstating my order. Her reply the next day through FB with a here's a credit apology...but we've refunded the rest of your money the vendor cannot produce it. ???? I (now infuriated) because I'm told she was going to reinstate my order THAT I PAID FOR AND WANTED!! AND NOW IT'S ANOTHER OH WELL. I POST on FB about this problem and the unsatisfactory results. Rep immediately posts send us your info...standard everytime someone complains on there... the response a whole 7.5 hours later...AFTER I REMINDED THEM I POSTED THIS PROBLEM....WAS it was RESOLVED! WHAT? NO IT WASN'T? WHERE THE HELL ARE THE DISHES I ORDERED AND WAITED FOR! NEXT RESPONSE SAYS AN EMAIL WAS SENT OUT. APPARENTLY AN EMAIL I NEVER RECEIVED OR RESPONDED TO. BUT THEY CANCELLED IT ANYWAY! WHO DOES THAT? ZULILY IS WHO. I'VE SPEND SO MUCH $$ WITH THIS COMPANY AND CONTINUED TO ORDER IN SPITE OF NUMEROUS PROBLEMS WITH OTHER ORDERS...BUT THIS HERE IS THE FINAL STRAW!! YOU LOST A CUSTOMER. CONGRATS. I will let everyone know the reputation of this company. I will now spend my $ elsewhere...NO more BS zulily....pooor service...nice items...but what good are they if they cancel orders, ship the wrong items, items that are ripped...etc. Hopefully you'll start listening to customers more and a lot less run around excuses...

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  24. Somebody needs to sit down and read how Zulily operates and if he/she is not in agreement, shop elsewhere. Did you spend the $10 you got when they had to cancel your order? You neglected to mention that. I love shopping at Zulily.

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  25. Today, 10-31-2016. They do Not have a working phone number. Also, through my own investigation, the shared customers contact, banking personal information. This was discovered by a $12.97 fee being deducted directly from my bank account. On your banking information... It will look like this:
    IC *FREESHIPPING.COM 800-515-9185 CT 500 Enterprise Drive.
    I called the 800-515-9185 number, was informed Zulily was behind their Scam! Stating it was a fee for online subscription, for a cash back from Zulily, received for an order that Could NOT be filled after backorder. Their contact number tel:+1-877-779-5615 Zulily phone number
    No longer in service... And if you try to call the headquarters, it will direct you to their disconnected phone number.

    Phone Numbers:
    Corporate Phone Number: 1-877-779-5614
    Fax Number: 1-206-724-0534
    Customer Service Number: 1-877-779-5614 ...called
    Automatics , corporate office.

    It directs you to a disconnected number!

    So beware and bewarned!
    The online subscription fees, I requested a full refund. They managed to take three months of fees before I solved this mystery!


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  26. Anonymous
    OCTOBER 31, 2016 AT 9:54 AM
    Today, 10-31-2016. They do Not have a working phone number. Also, through my own investigation, the shared customers contact, banking personal information. This was discovered by a $12.97 fee being deducted directly from my bank account. On your banking information... It will look like this:
    IC *FREESHIPPING.COM 800-515-9185 CT 500 Enterprise Drive.
    I called the 800-515-9185 number, was informed Zulily was behind their Scam! Stating it was a fee for online subscription, for a cash back from Zulily, received for an order that Could NOT be filled after backorder. Their contact number tel:+1-877-779-5615 Zulily phone number
    No longer in service... And if you try to call the headquarters, it will direct you to their disconnected phone number.

    Phone Numbers:
    Corporate Phone Number: 1-877-779-5614
    Fax Number: 1-206-724-0534
    Customer Service Number: 1-877-779-5614 ...called
    Automatics , corporate office.

    It directs you to a disconnected number!

    So beware and bewarned!
    The online subscription fees, I requested a full refund. They managed to take three months of fees before I solved this mystery!

    ReplyDelete

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