Zipcar Corporate Office Headquarters

5 comments
Zipcar Corporate Office Headquarters
Zipcar Inc.
35 Thomson Place
Boston, Massachusetts 02210 USA
Corporate Phone Number: 1-617-995-4231
Fax Number: 1-617-995-4300
Customer Service Number: 1-866-494-7227



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5 comments:

  1. Zip Car just moved into a new corporate office located at 35 Thomson Place
    Boston, Massachusetts 02210 in the Fort Point district of South Boston. Zipcar is the world's leading car sharing network with more than 767,000 members and over 10,000 vehicles in urban areas and college campuses throughout the United States, Canada, the United Kingdom, Spain and Austria

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  2. I think this company is a rip off customer service is horrible no one talks only email when there's an issue I will NEVER do business with this company ever again Uber , transit, lyft is the way to go nevertheless ownership of your own car $350 what a waste. It's been 14 days no feedback just emails that falls into the Twilight zone local offices are just FOS no call backs hell they don't answer the phones. -Atlanta you have to do better.

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  3. DO NOT try to do business with Zipcar. I have been trying since 12/17 to settle something and all I can get are people telling me that I can't speak with a supervisor - that all they can/will do is forward my message or email. Horrible, horrible customer service.

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  4. I am disgusted w/Zipcar. I have been a loyal customer for 8 years. I had a major problem and a week later it is still unresolved. I can not speak with anyone who can help in anyway. Sad that such a great company is on a downward spiral because of bad customer service. I just tried the corporate offices and their phone # has been disconnected. Appalling.

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  5. I was a proud member since 2013 (NOT ANYMORE)
    This company went from amazing to HORRIFIC!!!!!! NEVER EVER USE THEM.
    The car that I had rented overnight for work was parked in a zone that would be ticketed if I didn't move it by 7:30am. When I went to move it the car wouldn't start. Zip Car Customer Service said they would cover the charges and I went to my apartment to discuss the actions we were going to take. (I dozed off since I was working an overnight and forgot my work bag and prescription medication in the car) The car ended up not only getting a ticket, but was towed.

    I spent over 4 hours at the impound lot with Zip Car reps saying they would unlock it remotely to let me get my items to I must pay for everything and then I can get my items. No one EVER called me back when the calls dropped. Finally when I got home I spoke to someone whom said he would unlock the car for sure when I get down to the impound lot, since they were covering all charges. I get there and Zip Car signed the car out of the impound lot and the lot told me that the paperwork said that I had taken the car and paid for it (all while I was back at my apartment).

    This inaccurate information continued as I called multiple reps all of them telling me the car is at the garage I first borrowed it from. I would advise them the car isn't there and they said well someone must be using it. Once they finally check if the vehicle is in use they find that the car isn't there nor is it in use. But no one will tell me where it is. Every day I call they say they will call me back right away. They never do.

    Then their customer service gets upset that I keep calling and I advise them my medication is in there and I've run out. I can't get anymore and your company for some reason keeps telling me they understand, but ultimately all they do is give me the run around.

    I have contacted the BBB for assistance with them. I don't think a company that can with hold medication and lie the way they did to me should be in operation (unless it was some Wall Street firm).

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