The General Insurance Corporate Office Headquarters

18 comments
The General Insurance Corporate Office Headquarters
PGC Holding Corp.
2636 Elm Hill Pike
Nashville, Tennessee 37214 USA 
Phone Number: 1-615-242-1961
Customer Service Number: 1-866-519-7422



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18 comments:

  1. Very poor service.
    The worse car insurance ever
    Take unauthorize payments out of your account
    My bank confirmed a payment that they took out of my account when I was no longer insured with the general and they still refused to refund the transaction

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  2. Terrible, if you pick this insurer you better love drama! They are trying to cheat me as I'm writing this! I was urged into their auto pay and the rest is a nightmare! I am now waiting to see if the accident I was in will even be covered!! After paying for months then for the first time in 26 yrs of driving I have my first accident and the General is trying to weasel out of it! That is so shady to do that!!

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    1. Just a question because my husband and I are going through this same experience. Did your issue ever get resolved without the use of an attorney ?????..

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    2. Same thing here. I don't have insurance with them but they refuse to pay for my rental after their insured hit me. My insurance had to pay then go after them on my behalf Because they are not paying them . My Insurance could only pay what my policy would cover the rest I'm going to have to get a lawyer to get the money that came out of my pocket. I am actually going to have to sue them and their insured even though he was covered. I'm sure he doesn't know yet that his insurance doesn't have his back even thought he is paying for it.

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  3. This company evidently takes advantage of people. It is really bad when a company this size steals money thru not refunding premiums to people they took pmt thru and then cancelled due to selling car or changing companies.I have been arguing since Dec for a refund of 252.00. Then you can file a complaint to the main office on their homepage but it cost you 25.00 by CC. Who would trust them not to clear out your account.

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  4. I paid full coverage prices thinking that they were going to pay in the event of an accident!!! WRONG!!! My car was flooded 5 MONTHS AGO!!! It still sits at the dealership while this insurance company refuses to pay ANYTHING!!!!

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  6. My car was totaled in the disaster flood we had in sc. My car had water up to the engine on the outside and the interior was flooded above the seats on the inside. They sent me a email saying my car was being sent for total loss review then all of a sudden they tell me my vehicle only has 2000$ worth of damage they don't give a crap about anyone I will be contacting a lawyer and every new station I can I will also be contacting dhec and fema because my car sat in sewage water for days and they only want to clean the carpet. I have a daughter with a heart problem and low immune system they could care less they are terrible people.

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  7. This has to be THE WORST, most FRAUDULENT insurance company I've ever encountered. I will be going back to Gieco. Nobody at this company has the responsibility to follow through with anything. I work with one of the best companies USAA in the claims department and if my mother or father had served I would be a member with them. I've been trying to get my insurance reinstated for 3 weeks now that shouldve never been cancelled in the first place. I've updated my address 5 times with 5 different CSRS to no avail. I'm DISGUSTED with this company's ability to not care about their customers and then have the nerve to divert the truth and turn it on us. BULLSHIT, I'm reporting them to the BBB first thing Monday morning. Something is FOUL with this company and I'm going to expose them for the FRAUDS that they are.

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  8. I was involved in a car accident in which the other driver totalled my car and was insured by you guys. The service I received, the professionalism and the care shown to me was atroshish. I hope to never have to deal with them again. Corporate office is getting a very lengthy email or phone call Monday morning.

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    Replies
    1. Did you contact the corporate office,if so can you provide me with a number?

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  9. I need to file a class action lawsuit.

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  10. I need a rental while my vehicle is being examined and hopefully repaired, it should. I had an adjuster call me yesterday morning stating the deductible and set me up for my rental. Another adjuster called and wants to go with an old policy I had. I'm paying for my current policy, not the old and I need transportation to take my son to school and I have doctor's appointments to go to. This is ridiculous!

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  11. Had car account 2-6-17, car was towed same day. Fastforward to 3-27-17 and vehicle is still w/towing co. Tow bill hasn't been paid. Have never heard so many excuses from a car insurance co. Shaquille O'Neal, what made you trust these people.

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  12. This is the worse insurance company. One of their customers ran into my vehicle and was cited by the police as to "Not paying attention, causing an accident." They deny my claim because "There were no other witnesses." Adjuster was rude and made all kinds of excuses for not contacting me when I had left several messages. I finally got ahold of her over 10 days after the accident. Would not recommend this company to anyone.

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  13. This is the worst insurance company ever!!!!! they took a payment and two weeks later cancelled my insurance because I told them that I won't be renewing with them. I now have insurance with GEICO who is giving me more for less.

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  14. I was on hold with General Insurance but then my phone lost service so I called back. Fred, who works at the Gardena location answered the phone in a hostile voice, stating I put you on hold for a reason, so once again please hold on. Him not knowing my phone lost service, got mad at a valuable customer for no reason. If you don't want to deal with people don't work in customer service!!! Of course I had to state what I wanted again once I called back, how else would you have directed my call properly??? Fred needs to do better and watch how he talks to people.

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  15. I too am having horrible experiences with this fly by night company. My Durango was totalled and my adjuster McKenzie Holt assured me that documents would be sent over night through FedEx. The next day I phoned FedEx and they confirmed with me that a shipping label was prepared but it was for two day shipping and that nothing was even shipped out yet. I called adjuster back and she was very rude and arguementive and said that she never told me it was being sent over night. But I had her on speaker and a friend heard the conversation. Also I am only getting rental paid for 72 hours after I verbally accepted the offer for total loss pay out. They are doing everything they can to stall. I need a vehicle to take my son to concussion appointments. I don't have money to pay for rental. That's the least they can do after being disrespectful and holding the process up.

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