SuddenLink Corporate Office Headquarters

20 comments
SuddenLink Corporate Office Headquarters
Cequel Communications Holdings I, LLC
12444 Powerscourt Dr., Ste. 450
St. Louis, Missouri 63131 USA

Corporate Phone Number: 1-314-315-9500
Sales: 1-877-694-9474
Business: 1-800-490-9604
Customer Service Number: 1-877-794-2724



SHARE:
Next PostNewer Post Previous PostOlder Post Home

20 comments:

  1. Suddenlinks Corporate office phone number that is on a bunch of websites as 1-314-315-9500 is wrong. It is misinformation put out there by suddenlink so no one can call the corporate office lol. The real corporate office phone number is 1-314-315-9400. Everybody should make a note of this phone number for future issues and problems.

    ReplyDelete
    Replies
    1. I can't get anyone to even answer the 314-315-9400 number. That is the number registered with the FCC too. I called it three times on Friday and each time let it ring until the phone company timed the calls out. Locally Suddenlink call center agents won't even let you speak with a manager, on orders from management in Parkersburg, WV

      Delete
  2. Clever, one number off.

    ReplyDelete
  3. And they don't even answer that number when it's called.

    ReplyDelete
  4. I NEED TO GET AN UNDERSTANDING W/ Y'ALL BILLING. THIS ISN'T THE FIRST INCIDENT THAT'S HAPPENING. PPL ARE GETTING CHARGED FOR SOMETHING THEY HAVEN'T ASK FOR ON THEIR BILLS. LIKE CHARGING EXTRA MONEY THRU THE CUSTOMERS ACCOUNT & YOU'RE NOT REQUESTING ANY EXTRA SERVICES TOWARDS YOUR BILL. SO, I WANTS TO RESOLVE THIS ISSUE IMMEDIATELY B/C I DON'T HAVE EXTRA MONEY FOR CHARITY W/ SUDDENLINK IS STEADY INCREASING IN MONEY(GETTING EXPENSIVE FOR THIS SERVICE) YES, CUSTOMERS SERVICE HAD REMOVED IT REPEATEDLY & THIS BEGIN TO BE AN PROBLEM W/ YOUR BILLING DEPARTMENT!

    ReplyDelete
    Replies
    1. .....SERIOUSLY, THIS IS CONSIDERED "STEALING", I'M FIXING TO DO SOMETHING ABOUT THIS...

      Delete
  5. I don't see how Suddenlink is getting away with the way they treat their customer base . Their selling and billing practices are highly suspicious and very soon people will join for a class action lawsuits . Every single mistake made on your bill is conveniently in their favor . They totally disregard their customer complaints without any resolution or satisfaction . The supervisors are arrogant and make the issue even worse . They will Bait you in with false 65 dollar advertisement only to harrass you within a month to tell you that your bill was due two weeks ago for the amount of 128 Dollars . I never seen any company have to run so many ads for services while all along all they have to do is to treat their current customer with integrity and Value their business.

    ReplyDelete
  6. I contact the local office today to find out the telephone number for the HR department just to ask questions referencing their employment and thecompany itself. I was given another number to the corporate office where the person that answered the phone was just a receptionist. I asked her for the HR number and she stated that she could not give me that information as if I was calling to report something on her and don't even know her. I just wanted to get more information about the company. WOW, now do I really want to work for this company...Makes me wonder.....

    ReplyDelete
  7. Need an updated number that works.

    ReplyDelete
  8. I've been going to Garage/Yard sales and Thrift Stores lately, finding Suddenlink Equipment (DVR, Modem & Set-Top Box) for sale. One time before I had purchased a DVR from a thrift store and tried to use it (unaware that it was the property of Suddenlink) the equipment worked for a brief peirid then stopped working. I called Suddenlink as to why it was disabled and found that it was Suddenlink's Equipment. They informed me that the equipment was missing and being charged to another customer for failure to return the equipment. I inquired about the reimbursement of my purchase expense (I had a receipt) and they denied any reimbursement for the equipment to be returned. I've been seeing many of Suddenlink's equipment at local garage/yard sales and thrift store, I feel reluctant to purchase this equipment to return to Suddenlink, because they will not reward you for your deed of recovering their equipment. I'm recently in contact with the Suddenlink Legal Department in discussion of this event. Where does it pay to do the right thing if they will not at least reimburse your expense to recover lost equipment? Regardless of your fuel expense and personal time invested. Phone Number is (314)315-9400.

    ReplyDelete
    Replies
    1. Just FYI, if you do purchase any Suddenlink equipment, be aware that all their equipment is traceable due to the digital addressing signature of the equipment, so if you try to use it illegally, they will know you have their equipment. It makes you wonder why the people (original holders of rental agreement) don't return the equipment and save their credit from being ruined?

      Delete
    2. ive got a problem like that but i can prove the call center in texes is bogus and they dont know how to use computers and i can almost prove imbezalment im in the middle of the bbb and wrting a letter to the attorny general

      Delete
  9. As a long time customer of Suddenlink for not only my personal account but also my business account I can say I have never received this poor of service!!! As a local business owner I count on my service (internet & phones) to work properly. For the last two days our phones have been down and all Suddenlink can tell me is that it was a known issue yesterday and that everything should be working today. When I notified them our system is still down today all they could say is we will look into it. Everytime I call to get a status update I sit on hold for anywhere from 35 min to 45 min. Not sure if Sales is Suddenlinks number 1 priority but it seems to me keeping your current customers happy with there service working properly would be your number 1 goal.....

    ReplyDelete
  10. i think everyone needs to get together and get an attorney with this bs
    in the old days when companys got bigger than there pants size people faoght them and one i say we do this

    ReplyDelete
  11. We have the same problem with the phone & sometimes internet & cable as well but most especially the phone. Recently, we don't have a phone because they have disconnected it & have talked to their supervisor,customer service many times & just all BS & not calling us back to resolve the problem! When they send a technician,they don't have any idea about fixing too. In the past,they have like 3 good ones (whites) but maybe not happy with the company & went somewhere! Now, seems they have lots of turn over,hiring hispanics & aren't really good & don't know what they are doing#$@!!

    ReplyDelete
  12. Sent a letter to the address listed above and it boomeranged back. The envelope had Vacant UTF written on it. Phone Number is bogus also.

    No problems with billing like many commenters but service was sporatic and often dropped out. After a year, went to another provider. Wrote comments in BBBC website and got a response they would like to help. They already had said that repeatedly with no results over a year and I had already dropped their service so what would be different? Said Good Bye.
    Some people did get billing issues resolved. Read the BBB website for Suddenlink in your state.

    No Corporate Address there either.

    ReplyDelete
    Replies
    1. Suddenlink Communications main number is 314-315-9400 NOT 314-315-9500 There address is 520 Maryville Centre Dr. St. Louis, MO 63141

      Delete
  13. Anyone who is thinking about getting suddenlink I urge you to think about another provider, this company will leave you without service for almost a week and not give a damn and when you mention that you are thinking about switching again they could not care less and offer to send the call to cancellations so keep this in mind before you use this company

    ReplyDelete
  14. Reporting your West Virginia company (again) to the FCC for charges for services I did not received BECAUSE I MOVED!!!!!! There is nowhere to contact anyone with brains to resolve this issue. Now after moving six weeks ago to another state I get a bill for $298.64 which includes a past due amount for October I assume and service dates 11/10 - 12/09. All equipment returned to Suddenlink on October 21, 2016. Where is pro-rated bill???? Please get some people with brains to work for your company and yes I am totally pissed off.

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.

BLOGGER TEMPLATE BY pipdig