Spencers Gifts Corporate Office Headquarters

34 comments
Spencers Gifts Corporate Office Headquarters
6826 Black Horse Pike
Egg Harbor Township, New Jersey 08234-4132 USA
Corporate Phone Number: 1-609-645-3300
Fax Number: 1-609-645-5633
Customer Service Number: 1-609-645-330
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34 comments:

  1. I am writing you this letter to help you better staff your oak ridge mall store.I was in there not to long ago and was walking around and had some items to pay for but I stood at the counter for at least 30min before anybody bothered to give me any kind of service at all...A worker was coming in for the night shift named Alex Ramos finally help me,and when I asked if she was the only person there she said that NO her manager and the asst.manager was there.So I asked what their names were and she kindly said that their names are Jasmine Hatch and Anthony Gonzales and I thanked her for the information.I will be letting all of my friends and family know about the LACK of customer service your management staff has at this store.And if my money is no good here I will have to find else ware to spend it.I also would like to Thank Alex Ramos for being so helpful and taking expedient care of me.

    Than You.
    Martha Betanourt

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  2. I'm writing on behalf of your north wales location in the Montgomery mall, Pennsylvania.
    I've been in this store several times. The manager Rachel has been very unpleasent every time I've been in there. She has one of the worse attitudes I've ever encountered. Not only is she rude to customers but the things I've heard her say to her staff members and the way she's talked to them is just a shame. It's very unprofessional and as a customer it's almost embarrassing to see. I can only imagine how her staff feels. It seems like I see a new face in there every time I shop. I won't be coming back. Your store screams fun, but underneath the facad it seems like a miserable place. You should let your managers treat their staff like they're less then human.
    Concerned ex-customer

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  3. I applied at a store in the Tucson Mall in Arizona. I called to see if they had reviewed my application and the manager (didn't give me a name) rudely said "you didn't pass MY test so I threw out yours and your friends (meaning my girlfriend) applications because I didn't like it" then hung up. I find it very rude and disrespectful how he handled that. It makes me livid seeing how he was the only employee in the whole store, as to one of the reasons I chose to apply there. Other reason being I need a job, and he denied me because HE didn't like my sexual orientation.

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  4. The clackamas town center spencers store is very un professional and are very rude one of the managers smelled alot like weed and the associates were talking about sex in front of my kids this is a very bad store to go to do not recommend for anyone to shop there.

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  5. The spencers in the Tucson Park Place mall is nothing more than a drug / sex paraphanial shop.
    T shirts of weed, sexual innuendo's, and just plan immoral stuff on T shirts. Sex toys, sex products and other stuff that I just don't find appropriate for a store in a mall. I went into the store with my 13 year old son. We quickly walked out.

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    Replies
    1. So what. All businesses are entitled to their choice of business. Next time research the store before u go in

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    2. So what. All businesses are entitled to their choice of business. Next time research the store before u go in

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    3. Are you kidding? You and your 13 yr old would be appalled with the love section Spencers has. Every kind of SEX TOY you can imagine. Spencers IS NOT Toys r us!! Spencers has been in business since the 40's. Apparently you haven't done much shopping at Spencers. Do your research and if it offends you, keep your 13 yr old out as well as yourself.

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  6. Hello my names Dave. I'm contacting you about my store. I own freaky furniture store and we are a handcrafted coffin home décor company. We make coffin coffee tables, mirrors, wall art, doorables, chalkboards, pic frames, jewelry boxes, carpeting, coasters, and so much more. check us out etsy.com/shop/freakyfurniturestore. If your company is interested in any of our products please email me at freakyfurniturestore@hotmail.com

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    Replies
    1. I agree with Anonymous. The Spencer Gifts in Downey, California is also a trashy store. I guess it is hard to stay in business selling tasteful merchandise.
      They are off my list for future purchases.

      Delete
  7. I order a pair of damn socks and they ripped the first day I got them sent an email with my contact info and haven't heard a damn thing

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  8. I am writing to let you know about your Dayton Mall location. Every time I am in there, the same employees are there and treat us absolutely HORRIBLE! We get no help when asking for it and they have horrible attitudes. I went in this weekend to buy black lights and they did not work and one actally starting smoking and burnt me and when I informed the manager, she responds, "That is why you don't touch hot bulbs" DUH! I am not retarded. So then I exchanged them for better ones and they still did not work and my party was cancelled anyway. So I go to return them and she starts accusing me of lying as to why I am returning them and claims I used them for my party and then wanted my money back. I then responded, actually my party was cancelled because of the 6 inches of snow we got. IF I AM RETURNING SOMETHING UNOPENED, EXCUSE YOURSELF! I will NEVER NEVER NEVER return to another spencers, I do not care how far out of the way I have to drive. You really need to figure your employment situation out because it is HORRIBLE.

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  9. Please have someone contact me..... I have some fantastic ideas for merchandise that can make money for all your stores. Please contact me via email at chester_ely11@yahoo.com.

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  10. You would probably like to know that your employees at your Quakerbridge Mall location have been dating each other, pretty funny how people getting promoted there are couples which are based on who is dating who. Wonder how long it is untill you get sued by current or previous employees onc3 they find out that they were turned down for raises and or promotions so that others who are dating each can recommend each other. Dont say you werent warned

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    Replies
    1. If the employees are dating each other, then they should keep it quiet and to themselves. Unless it's changed employees aren't suppose to date each other, which I think is stupid. And Spencers are not allowed to hire anyone who is dating an employee. As long as it doesn't affect their job, I see nothing wrong with it. But every business has their rules.

      Delete
  11. Hi, I'm writing about your Roosevelt field store in NY. I have been in there so many times & I am always been approached & helped by 1 person. That person is Peggy Sue, She is a warm, witty, happy very friendly kind person. She helped me out so much, I ended up spending over $200 in there that day. You guy's need more employee's like her. I never ever see anyone else helping any other customers besides her. She's what you would call a team player. But it seems like she's the only 1 on the team. I also want to say 1 of the store manager's is really mean & nasty to her employee's. Her name is Dalia, If I were you, I'd fire that fat lady & put Peggy Sue in her place. Who wants a mean nasty manager??? So it be said, That you guy's should feel honored & grateful having someone like that on your staff. Thank's Peggy Sue, Way to go girl, keep up the great work!

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  12. This is the WORST company to be employed by or be a consumer of. Seemingly, nobody is running this company. It is a collegiate of rude, uneducated, ignorant people who know how to do absolutely nothing more then make your life hard and ruin your day. This company should be forced out of business due to the many, many state policies and laws that it violates on an almost every day basis. It is completely unacceptable to treat people (both employee and consumer) the way that this company does. The hostility and harassment in each store is at a level that should make them close their doors alone. This company is a COMPLETE FAILURE.

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    1. Been harassed inside people, been taken three to n es now on my two weeks vacation time.. was injured sooooo badly more once, and now .k we ft injured, no money no job nothing I gave my store my everything I also am educated tho have gone to school for cosmetology, was trying get back in study but nope no good can't be interested in anyanything but Spencers, and then they rather hire from with out than from promoting with in wtf!!! Sincerely over the abuse!!

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  13. To Whom it may concern;
    I'm writing to you in regards to my experience at your Westland , Michigan location. I have always shopped at Spencers Gifts from way back in the day. My Grandmother from Greenville, Sc loved shopping there back in the 80's I continued to shop there with my son as he grew up into adult hood. I have a busy work schedule. Cause I work for Costco Wholesale Warehouse. I've been in retail since the late 70's ... And I'll have to say that customer Service has really changed at Spencers Gifts since the last time I shopped at one. I went into the your location inside the Westland Mall. I walked through first. I couldn't remember what the name of the T-Shirt my co workers told me about at that moment. I left the store...on my way out. the young lady I want to say she was manager or someone that seem to much more experienced than the young lady that later rang my item up. However I said excuse me so that I could leave . The one younglady that seem like she ran the store said sure. the other young lady that was quit young wore eye liner heavy like Amy Winehouse ROLLED HER EYES AT ME AS THOUGH SHE WANTED TO KILL ME. As I walked by.....She continued to roll them... even stopping her conversation to give me a even hard look. I looked back and she acted as though she really wanted to say something nasty or disrespectful. Everyone else meaning the heavy set young lady was quit present. You see once i saw how she treated me with just a hateful look. I went back into the store (Spencers ) after I shopped at a few other stores. I got the heavy set sales girl to help me with a T-Shirt. She gave me Deadpool ...29.99 . So the young girl with the Amy Winehouse eye liner rang my order. Never said hello. She acted as though she couldn't stand the site of me. Wanted me out of the store ! NOT A PLEASANT CUSTOMER SERVICE EXPERIENCE . If I wanted to be on her level ... I'd say she was prejudice or racist. But being who I am and What race I am don't move any mountain like this. How she behaved was not taught in your stores... that's something that started somewhere else. But working retail and acting as such can make a place of business look bad. I went back into the store on purpose so that I could see if she still would roll her eyes and give me bad customer service. What ever happen to a smile and a hello how are you.? and thank you after you've taken care of the customer. I may go back just to aggravate her. JUST BECAUSE SHE CAN'T STAND WAITING ON A LIGHT SKIN AFRICAN AMERICAN WOMAN. I don't think you'll talk to her or take care of it. But I'll call the home office to speak to someone myself.

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  14. I was shopping in Spirit Halloween at Century III Mall a few weeks ago and the employees were very unprofessional. They were goofing off and acting like teenagers. One of the employees was swearing and being extremely loud and obnoxious. The one taller male, I'm assuming he was the manager was acting just as bad as the other employees. I think his nametag said his name was Brandon. Your company needs to hire better managers and associates. I can go anywhere to get costumes for my kids but I came to your store but from now on I will go to another costume store that actually has employees that are somewhat professional.

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  15. Your Spirit Halloween store carries a "Caitlyn Set" which as my daughter showed me, and said " they're making fun of a person who went through so much, like bullying them." Exactly. Regardless of what your stance is with Trans people, glorifying bullying is BS. That costume should be taken off the shelves, what the hell is wrong with you people? Kids run through like crazy, nice message you're giving them. Think I'll shop somewhere else.

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  16. Working for Spencer's is the worst thing I've ever done! You may have handed me a promotion and more money, but I'm super unhappy in the workplace because my manager is a slave driving psychopath... And when I or anyone else call on her to my DSM he calls her and tells on us like a child, she doesn't what she wants and no one has stopped her, I can't help but hate this company for not taking any action against her for what she's done to us. She may be losing her whole team because of the person she is and how no one tried to fix it, we're all very unhappy and she makes us this way...

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    1. Heard... I know this story well myself... they really Fucked me over badly, between not being helped when injured nd no money either.... they really sell it tho I was 9yrs too late to figure it out now I'm broken for life can't fix it.. suxs they suck!!

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  17. I would like to applaud the Spencer's in Fort Smith Arkansas. They have hired a girl of special needs and she truly does great at what she does. It's nice to see that Spencer's is for equal opportunity you don't see that often enough!

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  18. So, my son is 13. He went into your Tigard, OR location and purchased a couple shirts. I let him keep one, but the other I was actually very surprised that one of your employees sold it to him. It said, Single As Fuck. So I'm curious why you don't have a policy in place when it comes to selling adult content to kids? The only policy according to the manager, is to card if it's drug or alcohol related because it's required by law. She was so friendly and helpful and the situation was resolved with no issues at all. But their should be an adult content rule in place. Their are a lot of things, that even though I enjoy them and the humor, should not be sold to young kids.

    Thank you.

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  19. I was in your Orlando Fashion Square store today with my 11 year old granddaughter today and to say I was amazed and disturbed would be a understatement.

    Granted it has been a very long time since I've been in one, I was shocked when she showed me a pillow which looked liked a penis! Despite that this is 2016, my grandchildren are very innocent. You really need to put a sign at the front door for no one under 17 be allowed in, this way another grandparent won't have to explain why stores sell the adult stuff.

    I really hope you don't blow my concerns off as I'm sure I'm not the only one who feels like this!

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  20. This is the worst company ever to work for. I have been here for 6 years, got approval from my manager to get a second job and had her tell me what days she wanted me to work in the store and now I have been told to quit my second job or I can't work here and am loosing 86 hours of paid vacation time. They won't let me use it even though I am doing what was approved by my manager.

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    1. Heeeeaaard look I lost two weeks vacation time two years previous due to low staff no manager etc. Kickeri lost my two weeks paid EARNED over past year busting my ass for that Stoe mother F,er's.. so I'm now so badly injured I was gonna take my two weeks Putin my two weeks notice I can't hardly stand or walk, that's not allowed so I was allowed put 2week notice in but they kept my hard earned vacation, here i sit still broken no money no help nojob THANKS SPENCERS !!!!

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  21. Their not allowed to keep your vacation pay or any pay for that matter. Contact your local legal aid office. Every county has one, in every state.

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  22. Spencers: this is a Facebook post by one of your managers in Michigan. She advertises her employment with you. Seriously?! This kind of advertising makes me want to stay clear of your store entrances even!

    Tamyth Skowron
    5 hrs ·
    People,
    When you see a retail worker (like myself) folding shirts and organizing an area, please, PLEASE, DO NOT come up and unfold said shirts. It makes me very angry and I want to punch you in the face. Multiple times, until you are dead.
    That is all

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  23. I am writing this to inform you of the rude member of management in you Central Mall location in Texarkana, TX. I did not get the young lady's name however, I did get pictures of her as she was yelling at me and then one of her when I asked her to bring her voice down when speaking to me. This employee was extremely rude to customers and her fellow employee. I asked to see some body jewelry in a locked case and this request seemed to anger her. After unlocking the case, she refused to allow me to touch in of the packages inside of the case. I was attempting to purchase my first ever replacement lip ring and was unsure of what size I needed, etc. When I explained that because it was dark in the store and I was having trouble reading the product titles and sizes of jewelry, she stated, "Well, too bad. It is our policy that you are not allowed to touch anything in the case." I then asked if she could hand me two different item in order for me to compare the products and she told me, "No. You can only look at one item at a time." I then asked for another employee to help me in which she replied, "I am the manager and he isn't allowed to touch my keys!" The other employee, Thomas, looked embarrassed and apologized. I then asked for the manager and was stunned to find out that this woman was indeed the manager! I then asked her what her issue was and why she was being so rude to me and received the response, "It doesn't matter. I have a broken foot!" I am still stunned at how I was treated and will no longer shop at Spencers.

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  24. I am writing to idiots about the crap being pulled down here at your Springfield Mall Location in Virginia. I was told VERY CLEARLY that I could not work for you guys because I had gotten hired at Torrid. Well you guys were offering more hours and more work so I had applied. When I did the interview I was told to brig my ID and my SS card (telling me after numerous retail jobs that this is a further step in processing me to be an employee) so I brought them. During the interview I was told very plainly that if I wanted to work for you idiots that I would have to quit my job at torrid TODAY AND I WOULD HAVE A GUARANTEE JOB. Well today I am told no one has even called my previous jobs let alone torrid and I'm sitting here expecting a phone call after being told I would be hired and to be called concerning when I would come in a start working. You're store managers are promising people positions and making them quit their Hot Topic competitors then Denying us the job all together. Either you guys get me a job as promised or I will fight you on this. This is crap. If I was told I was getting the job that means I'm getting the job not being pussyfooted around while managers play out a power trip and make me quit my only job and make me jobless. Thanks again for the freaking help moron

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    Replies
    1. NIKKI RUN FAST RUN FAR AND NEVER LOOK BACK!!!! THIS IS A BLESSING... IM SORRY THEY MADE U LOOSE UR OTHER JOB BUT IN END THERE ALK MATTERS NO SCHOOL NO OTHER JOBS NOTHING JYST THEM... TRUST ME THE ABUSE HARRASSMENT AND ANGUISH ISNT WORTH IT KEEP UR SANITY RUN!!!! trust I know too well...

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  25. I want to start off with a complaint but then end with a gem of an employee. First, I contacted the Chat online which I've never had such horrible customer service online as I did today. "Rebecca" was very short, rude, and did not want to go out of her way to answer or help me. I won't go into detail but wow it was a painful conversation. AFter quite a long time for a chat, she did give a store location but said they don't ship. I told her I would pay that I desperately wanted this item for my daughter. She said "they don't ship". So yes, I called New York to see if this information was correct and it was. However, after speaking with Dan at the Niagara Falls store and him finding out where I was located he offered shipping to my local Spencer store. This was never offered from Rebecca she just said no shipping. Anyhow, Dan offered to send the backpack to my closest store and not only asked for the closest one to me, but called them to get everything set for me. This was way beyond what was asked or expected. Dan is definitely an asset to Spencer Gifts! The customer service that I received was absolutely phenomenal!

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