Are you aware your customer service surveys are requesting to know whether the person asking a question is being asked whether they would hire the service representative???? Looks like a good way to get sued over wrongful hiring/dismissal. H/R should be treated with confidentiality to ensure employees personal and personnel information is kept private. Sounds like a good way to have a huge law suit and financial settlement for wrongful actions. Might want to run that by your legal counsel...Good luck.
Does anyone in your company answer the phone
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