Schwans Corporate Office Headquarters HQ

39 comments
Schwans Corporate Office Headquarters HQ
The Schwan Food Company
Address:
115 W. College Dr.
Marshall, Minnesota 56258 USA
Email: questions@schwans.com
Corporate Phone Number: 1-507-532-3274
Customer Service Number: 1-800-533-5290
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39 comments:

  1. Have tried and tried in vain to find out if your company serves the area I live in. We lost a good rep as he was weary of working such long hours. Do you have a truck that parks somewhere in Topeka KS that we could purchase your products from? I choose not to set up an account. Am not home a good deal. 66606 is my zip. You have good items but the system is terrible to get them. Some 6 e-mails, two phone calls I still know nothing more

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    1. Schwans products are not a good as you may think. Years ago they were awesome but now the boys and girls at the top sacrifice quality for the $$$. Really sad. I worked at a Schwans food processing plant. Trust me...... it will get worse yet before they get a clue.

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  2. Yes this companys method is terrible. I cant even order them on line and them get right.

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  3. This company method is terrible i have tried to deal with them. they quit delivering to oue house we did make an account and they sent us wrong stuff would fixed it canceled our orders by accident is what they said and now some how our account dont even come up in the system so we lost all our point we gained. So i guess as the loyal customer just has to deal with it.

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  4. Yes this companys method is terrible. I cant even order them on line and them get right.

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  5. I bought Schwan's mini egg rolls (60/pkg) at Costco, just came with 2 little sauce packge(approx 1-2 oz/each).

    You sure short cut the sauce to very limit., I as consumer need at least 4 to 6 little packages for 60 mini eggrolls for my parties.

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  6. Ref.# LTK1115302733775X CUSTOMER 24848224
    I CALLED ABOUT THIS BEFORE.. I HAVE OVER 1,000 REWARD POINTS & HAVE NOT RECEIVE ONE PENNY FOR ANY OF IT. RICK FROM Frederick,MD. BRANCH cAN'T DO ANYTHING. YOU ALL MUST DO IT. I SHOULD HAVE AT LEAST ONE FREE ORDER. I BUY EVERY 2 WEEKS A LOT OT ITEMS. PLEASE CORRECT BEFORE MY NEXT ORDER JULY 11TH. I LOVE EVERYTHING I GET.
    THANKS,
    VIRGINIA WANTZ

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  7. You CEO, ever heard of "Undercover Boss" on Television, a great show when a crew follows a CEO undercover in their own company.. Schwan's Home Service NEEDS to do this, not just the CEO but several of the top brass need to get down on ground level.. I mean right down to being a Delivery Driver, talk to people without them knowing who you really are... MAYBE you will Learn something of value for your company..

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    1. Very good recommendation. I can't seem to get them to my door these days. If they do show up, they don't ring the bell or knock on the door loud or long enough for us to hear them. Schwans is going to fall as did Circuit City years ago as their restructure is affecting customer service. Their new employees are not committed as the old and its a shame. I am going to stop trying to reach them after I write a letter to their corporate office. If they care, they will respond, if they don't well more people losing jobs and it's all their fault.

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  8. Here it is July 10, 2013, I have not had any delivery since May. Received a phone call in May that our delivery would be another two weeks, long two weeks two months later. Tried calling the office here in Ca. never a answer, chatted with a live person no satisfaction. Guess what, I am done with them.

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  9. I CAN CERTAINLY UNDERSTAND THESE COMMENTS. LAST YEAR I PLACED AN ORDER OVER FIFTY DOLLARS AND WAS GIVEN A DAY IT WOULD BE DELIVERED, NEVER HAPPENED. LAST WEEK AND THIS WEEK I LEFT A NOTE ON THE DOOR INQURING IF CINNAMON OR BUTTER PECAN ICE CREAM WAS AVAILABLE,NO RESPONSE. I CALLED THE CORPORATE OFFICE AND WAS GIVEN THE NAME OF ERIN AT 763-488-5583,OF COURSE HE WASN'T AVAILABLE SO LEFT A VOICE MAIL WITH MY HOME NUMBER AND E MAIL. I INDEED HOPE I AM ALIVE WHEN AND IF I RECEIVE A RESPONSE.
    MANKATO,MN.

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  10. I had been a Loyal Customer in Idaho/Oregon since the early 90's and in Myrtle Beach SC in 1995 to 2005 then in Nashville TN from 2005 to TODAY! Nashville TN (ie:) Mount Juliet TN and Clarksville TN is the MOST UNORGANIZED BUSINESSES I HAVE EVER SEEN As being a Business Man! My site page says I have been a 'Valued Customer since 2001'! They are the most UNDEPENDIBLE and SLACKERS I have seen and dealt with here in TN, all other locations had Pride in their work, here they could care less!
    We go for MONTHS without Home Delivery constantly since I have been here In TN! I have made endless attempts to contact both offices and called Customer Services and to NO AVAILE! Their Communications and Professionalism is profoundly NILL! It is useless to ask them for any dependable services and products any longer!
    I have Contacted The BBB and they are not even listed in a good standing with BBB as they have had SO MANY COMPLAINTS about Schwans! As a business man, I suggest that people need to find an alternative to get their products elsewhere!!! The management of the Large complex where I Live has agreed to 'BAN SCHWANS' to come and try to sell all the CRAP they now Have for the reason of so many older folks here have got products that were bad because products were unfrozen then refroze again and it is a major health Risk and un-useable when it is sold to customers in that condition! I have filed a legal complaint with the Attorney General and Prosecutor In my area and it is being investigated now as I submitted the pictures and in-home Videos I took when these things has happened to Me! Good Luck Schwans! Time for you to file Bankruptcy and go away!

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    1. well first I would like to say I am sorry to all of the people that have filed complaints and I would also like to clear a few things up for all of you as well. Schwans Home Services is not the route of the problem ....they only provide the product and vehicle ...., its the RSR'S that are failing to service the customers the route sales reps drivers themselves . I am a route sales driver in northeast Pennsylvania and have been a driver for about 4 months now and I must be honest ..I love the job , but I had to do a lot of " damage control " from the driver before me , who skipped approx. 35-40 customers a day , decided to sit at home instead of servicing his customers and earning his paycheck . it took me approx. 3 months to gain the trust back from my customers and have them respect me as I do them . and if you have an issue please call the 1800 number in the catalog and complain to corporate not the local depot , if theres a problem at the depot or management it wont go any further, so go over their heads and problem will be solved . my name is Craig Alderman RSR Towanda, Pa

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    2. to the anonomous writer from tn, I have to chime in because I work for the company and legally they are USDA and DOT regulated the trucks are at a constant -20 degrees F so it is impossible to have thawed products .

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    3. Not true. Mistakes Happen i.e. one RSR, while straightening out his truck, left a cardboard box on his truck tray over night. The warehouse manager told him in the morning but said it was OK because it hadn't thawed in the 50 degree night and loaded it back on the truck. Mistakes happen...

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  11. I'd like to let you know that your female plant manager at the
    Stilwell Oklahoma plant Debra Weimann is having an inappropriate relationship with a married lead/superviser at your plant.. I would like an investigation done immediately it started shortly after she started there and continues.

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  12. This company advertises that they have job openings, then when you apply you get no response or they say the job is no longer open( but it is actually still open). Julia Jacobson needs to be fired and replaced. She won't even give a qualified, hard-working person an opportunity to prove themselves.

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  13. Worked for them will never again long hours no pay wasn't even making minimum wage and people wonder why no one showed up at their house

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  14. I just filled out an App. & sent my resume in 2 weeks ago. (04-07-2014) I saw a Ad for 2 drivers in Western Washington. I called in to make sure all was legit & it was. I was also told that they would get back to me no longer than a week. It has been almost 3 weeks & haven't got any kind of call back either. I called them finally a few days ago & they said they have everything but haven't reviewed anything at this time. ( Wow...I thought they were looking for 2 DSR's) The person who suggested "Undercover Boss" was right on the money! Get out there Boss man and really find out why the company is slowly going down the tube! I really am sorry I didn't read this Blog before I did all that work & time on the App.

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  15. "I'm sorry I don't have that information at this location" & "Sorry for any inconvience" does not qualify as good customer service. I am especially put off by "Is there anything else I can do for you today"!! Are you kidding me? I have needed to call customer service about 3 times and have used the online chat at least twice. I can almost see the poor rep trying to find an answer in a scripted manuel. Whoops that answer is not here and I apparently haven't the resources to get a proper response so I'll recite the "I'm sorry but..." If Corporate thinks this is good customer service they are sadly mistaken! I was a Customer Relations Manager for Toyota for 15 years. I listened to the customer, took notes and repeated back to the customer what I surmised they had a complaint about. When I was 100% certain we were on the same page; I took on the responsibility of resolving the problem. Often I had the resources to tackle the problem immediatly. When I didn't have a proper answer, I was honest with the customer and told them I needed time to properly address this paticular situation. I took all pertnant info and promised a follow-up after having the time to investigate the best resolve. I had the authority to contact all managers and employees from my own dealership to our district and corporate headquarters. No, not all complains led to a happy ending for the customer, as they say you can't make 'everyone' happy. However over 95% knew their call was important on an individual level. All knew no stone was left unturned to resolve their concern. All received follow-up and firm response with facts. Your customer service is a joke to me. You need folks in each region enpowered to truly listen to comments and corporate meetings with those reps to begin to understand where your problems are district to district. Only then can I see your organization grow rather than comments like I read today which only darken your reputation.

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    1. Sure would be nice to see a reply to this post from someone at the Corporate level. Does one hand know (or care) what the other is doing? Donald Trump was probably good marketing to grow your business - but Undercover Boss and a REAL Customer Service dept might help you keep customers. Word of mouth is best marketing tool, but then you need to deliver or you have wasted time and money. At least give your reps info on all district managers so customers can contact someone who knows what's going on where they live! Needless to say District managers need some leverage to handle such calls.

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    2. I agree with the lack of customer service. All I got both via e-mail and chat is "I'm sorry for the inconvenience".....doesn't help the problem that they're sorry.

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  16. One of the Dallas, Tx locations actually has their drivers unplug the DOT monitor in their trucks several times a day which is SO illegal. They are constantly making new ways to take money from their employees. They have something called the "Wrong Door Procedure" that's where the driver has to go up to a random door and when answered say Hi Mr. Jones and then say wait a minute, you aren't Mr. Jones, well my name is whoever from Schwans and try to sell them something. They make their drivers lie to customers/potential customers. The handheld computer always says something different than the actual inventory on the truck. My dad works 12-14 hours a day and because of all the changes made, he can no longer even pay his rent. He goes out and has AMAZING customer service (his customers love him) he works hiss butt off selling as much as he can (all the while refusing to do anything illegal like unplu DOT monitor) but because he doesn't make daily what he earns for the company (they now go by weekly averages) he is going under fast. I've told him to call corporate, he said he's tried to talk to them, but they just let you vent an do nothing to help. it's a shame that all the employees make the company millions but they can't even make sure their employees are able to pay their bills, it's disgusting to me.

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  17. I am just wondering why Schwan's is working Temps at its Stilwell OK location and not the
    full time employees. Wonder if they know OKLAHOMA has a discrimination law. Something
    needs to change before attorneys start getting contacts !! Some of the what you call suck ups
    are getting 40 hours a week the other non-suck ups work three days here and two days there
    and then go for weeks and get no hours at all. SCHWAN'S you need to open your eyes.
    Class action suit looking pretty near..




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  18. Schwan's sucks for many reasons.

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    1. I live in Prescott Valley, Az, and have had many, many problems with delivery and points. They have a big turn over, and I can see why.

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  19. I agree whole-heartedly! I've been a customer since 2006 and ordered every 2 weeks. I've had multiple problems wit Schwann's--the latest being that I had to find out that my delivery date was changed--not by a phone call, BUT ONLINE! I called and the manager called me back, and said that well, he'd called Minneapolis--and that they'd take it from there.
    SHOULN'T HE HAVE CALLED HIS LOCAL CUSTOMERS FIRST!!

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  20. PUT MY ORDER IN 4 DAYS AHEAD OF TIME TO BE DELIVERED ON SAT . WHEN I RECIEVED MY INVOICE IT SAID THE TRUCK WOULD BE HERE BETWEEN 11 AM AND 3 PM.. ... THE TRUCK CAME AND IT JUST WENT RIGHT BY MY HOME AND WHAT I ORDERED WAS HALLOWEEN GIFTS .. I CALLED TO SEE WHERE MY ORDER WAS I EXPLAINED THE TRUCK WENT RIGHT BY MY HOME THE MAN THAT ANSWEERED LOOK MY ORDER UP AND CAME BACK AND SAID YOUR ORDER WILL BE THERE AT 2 : 30 PM .. SO AGAIN I WAITED I GOT MAD NO DELEIVERY AT 2 : 30 SO I CALLED AGAIN AND A LADY ANSWERED SHE SAID I`M SORRY I CAN`T DO NOTHING ABOUT IT .. WHICH I WAS GETTING VERY HOT ..SO THIS MORNING AN E-MAIL WAS SENT TO ME TO CALL SCHWANS WHICH I DID A LADY ANSWERED AND SAID WOULD YOU LIKE TO CHANGE YOUR DELIVERY DATE I SAID I ORDERED IT FOR SAT . BECAUSE I`M NOT HOME FROM MONDAY THRU FRIDAY THAT`S WHY I ORDER TO BE DELIVERY FOR SAT .. AGAIN SHE SAID WOULD YOU LIKE TO CHANGE DELIVERY DATE I SAID WHAT PART ARE YOU NOT LISTENING TO I SAID I`M NOT HOME TILL SAT . AND SUNDAY .. AGAIN SHE SAID WOULD YOU LIKE TO CHANGE YOUR DELIVERY DATE .. THEN I GOT MAD AND SAID YOU SHOVE IT WHERE THE SUN DON`T SHINE I HAD ENOUGH OF YOU .. I ALWAYS GOT GOOD SERVICE FROM SCHWANS UP TO NOW .. SO NOW JUST TAKE MY NAME OFF YOUR E - MAIL LIST ..

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  21. My husband recently started working for Schwans Sept/2015. He was promised that the company is shortening the hours of the employees. This NEVER happened. He is worked no less than 12 - 16 hour days. He does not get paid extra for longer hours. They pay a flat daily rate no matter how many hours you work and do not take overnight stays into account as time on the job. Most of the time they force him to stay overnight in these awful little towns giving him only $10 for meals. I am disabled and he takes care of me. He leaves for work before I wake up and if he comes home it is after I am asleep. His health is declining fast. He looks so worn out. His boss - first name Steve from Miles City Montana - lied to him to get him to take the job. Steve and most of his staff are going though divorce. I wonder why???? He does not get any kind of schedule. They just expect him to be available at all times. DO NOT WORK FOR SCHWANS AND DO NOT SUPPORT THIS COMPANY BY ORDERING THEIR PRODUCTS. Hey do me a favor Schwans - fire my husband so he can start looking for a job where the corporate decision makers are not so out-of-touch with reality and greedy - if that exists anymore!!! After just 2 months on the job - I told my husband last night if he doesn't quit - I am leaving him. This is the environment you are creating for your employees Schwans. Who runs this company? Have you ever seen Undercover Boss? You should require ALL of your corporate decision makers to do that show. This is the main reason I am thankful for the internet. Companies like yours can't get away with treating people this badly anymore because we have a way to communicate now!!

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  22. Cheats, liars, I just worked a,really long week,how in the hell is my paycheck exactly the same for a 5 day work week as the 4 day the week before?

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  23. I ordered two weeks ahead of time and over the $49.99 to avoid the delivery charge (which is so wrong when the cost of the food is far more expensive than the grocery store...assumed that was for the delivery service). One of the items wasn't on the truck. I thought that was the purpose of ordering ahead of time?!?!.....and then the lack of the one item put me under the $49.99....so I got charged a delivery fee. And then to top it off, someone (I assume the driver) put in an order for next time for the one item, adding ANOTHER delivery charge. Fees keep getting added on and service is worse than ever. I'm not a happy customer.

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  24. I have always ordered from Schwans, now however, I am instructed to download Firefox, Chrome, Safari, before I can get to the Schwans website. I have tried this and it causes havoc on my computer. I don't intend to do this. So, I will never order from Schwans again, they have screwed themselves this time.

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  25. I bought a box of Schwans sabatasso's pizza slices from Costco and two were missing from the box, one pepperoni and one plain, can you send me a coupon for a box of these please?

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  26. my best answer to all the above is find out who is the CEO and start sending him emails or forwarding him emails. you can google who he is.

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  27. Same here! Cant add much to whats already said other than we're DONE! Too bad for we loved the food and IceCream, Raspberry Rumble was my favorite! I've been calling, email, live-chat for 3 months now and we've been rescheduled 4 times! From what Im reading I cant believe they are still in business! So a new driver comes and straightens everything out and its good for awhile. Then after he's burnt out it starts all over again! Too bad once again cuz their Veggys, Broccoli ESP! The breaded pure meat chicken and again the Ice Cream is sooooooo good! Too bad cuz we're DONE! JLC in Olean, NY.

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  28. I just purchased my last Schwan's meal. The catalogue price was $11.99. It was only after I closed the door that I saw the $3.99 'delivery charge'. I'm outraged. I feel this is a deceptive practice.
    Not the first time I thought Schwan's was deceptive. My nephew worked for Schwan's for a couple of years. After he built up his route - nearly doubled his customers - Schwan's changed it.

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  29. Your guyses company had a promotion going on that you can buy one get one 50% off on your ice cream cones I had them in my car for about two weeks before the first came about this month and this one man showed up on the 1st and I asked if he can come back the next day and he said yes he would and never showed up I eventually waited and he still never showed up I got a hold of the Schwan's office because I had went into my car and realize that the deal was no longer there and I called the main headquarters to find out what was going on and told them that they need to get the Schwans man out to my door and if they need to they need to validate and give me the promotion for the buy one get one 50% off considering that it was not my fault that I did not have my order and that I've been waiting on that order for a while and they told me that they refused to validate that order when it was when it was a special from your guyses company and now I really hope to God that you're the corporate office does handle this and allows me to get some kind of credit back or some kind of them to fix this issue and because I really would hope that your guyses customer service and how you treat us as customers is not this bad because that would just be so terrible and I really would not have to get the Better Business Bureau involved with this this is not how you treat your customers ,I'm at the mercy of your guyses drivers and this is the 3rd time that I placed an order with the Schwan's company and I haven't had anything delivered and once again I'm waiting today to see if it delivers sohopefully somebody will contact me ASAP Fighting2StayStrong.2016@gmail.com

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  30. After reading many of these comments, I am at a loss why anyone would even attempt to do business with Schwan's. There is absolutely NO CUSTOMER service. I am done calling to straighten things out, and they tell you they are sorry---but you can't talk to a manager or anyone who can get things corrected. This company will not be in business very long operating in this manner. They must not monitor their website comments, or someone would call you to see what is going on. Guess the BETTER BUSINESS BUREAU needs to hear from everyone. I WISH YOU WOULD CALL ME AT 785-266-0904. THANKS FOR NO ASSISTANCE, Marilyn Herman.

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  31. Delivery Service really BLOWS. You go and Order several days before your scheduled delivery date, you pay for the order on-line, then you do not receive your food order. You do not receive a phone call, you get no where talking with Customer Service in Minnesota, you just feel like you are nobody with this Company. I have been a customer for 25 years, and this is just getting ridiculous. No it is asinine. WE plan our food shopping on what we will order from Schwan's, but we can't depend on Schwan's being reliable any longer. We enjoy their food, but the human Delivery system and their customer service is bottom of the barrel. PGH_Magick

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