Schwans Corporate Office Headquarters HQ

19 comments
Schwans Corporate Office Headquarters HQ
The Schwan Food Company
Address:
115 W. College Dr.
Marshall, Minnesota 56258 USA
Email: questions@schwans.com
Corporate Phone Number: 1-507-532-3274
Customer Service Number: 1-800-533-5290
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19 comments:

  1. Have tried and tried in vain to find out if your company serves the area I live in. We lost a good rep as he was weary of working such long hours. Do you have a truck that parks somewhere in Topeka KS that we could purchase your products from? I choose not to set up an account. Am not home a good deal. 66606 is my zip. You have good items but the system is terrible to get them. Some 6 e-mails, two phone calls I still know nothing more

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  2. Yes this companys method is terrible. I cant even order them on line and them get right.

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  3. This company method is terrible i have tried to deal with them. they quit delivering to oue house we did make an account and they sent us wrong stuff would fixed it canceled our orders by accident is what they said and now some how our account dont even come up in the system so we lost all our point we gained. So i guess as the loyal customer just has to deal with it.

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  4. Yes this companys method is terrible. I cant even order them on line and them get right.

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  5. I bought Schwan's mini egg rolls (60/pkg) at Costco, just came with 2 little sauce packge(approx 1-2 oz/each).

    You sure short cut the sauce to very limit., I as consumer need at least 4 to 6 little packages for 60 mini eggrolls for my parties.

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  6. Ref.# LTK1115302733775X CUSTOMER 24848224
    I CALLED ABOUT THIS BEFORE.. I HAVE OVER 1,000 REWARD POINTS & HAVE NOT RECEIVE ONE PENNY FOR ANY OF IT. RICK FROM Frederick,MD. BRANCH cAN'T DO ANYTHING. YOU ALL MUST DO IT. I SHOULD HAVE AT LEAST ONE FREE ORDER. I BUY EVERY 2 WEEKS A LOT OT ITEMS. PLEASE CORRECT BEFORE MY NEXT ORDER JULY 11TH. I LOVE EVERYTHING I GET.
    THANKS,
    VIRGINIA WANTZ

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  7. You CEO, ever heard of "Undercover Boss" on Television, a great show when a crew follows a CEO undercover in their own company.. Schwan's Home Service NEEDS to do this, not just the CEO but several of the top brass need to get down on ground level.. I mean right down to being a Delivery Driver, talk to people without them knowing who you really are... MAYBE you will Learn something of value for your company..

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  8. Here it is July 10, 2013, I have not had any delivery since May. Received a phone call in May that our delivery would be another two weeks, long two weeks two months later. Tried calling the office here in Ca. never a answer, chatted with a live person no satisfaction. Guess what, I am done with them.

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  9. I CAN CERTAINLY UNDERSTAND THESE COMMENTS. LAST YEAR I PLACED AN ORDER OVER FIFTY DOLLARS AND WAS GIVEN A DAY IT WOULD BE DELIVERED, NEVER HAPPENED. LAST WEEK AND THIS WEEK I LEFT A NOTE ON THE DOOR INQURING IF CINNAMON OR BUTTER PECAN ICE CREAM WAS AVAILABLE,NO RESPONSE. I CALLED THE CORPORATE OFFICE AND WAS GIVEN THE NAME OF ERIN AT 763-488-5583,OF COURSE HE WASN'T AVAILABLE SO LEFT A VOICE MAIL WITH MY HOME NUMBER AND E MAIL. I INDEED HOPE I AM ALIVE WHEN AND IF I RECEIVE A RESPONSE.
    MANKATO,MN.

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  10. I had been a Loyal Customer in Idaho/Oregon since the early 90's and in Myrtle Beach SC in 1995 to 2005 then in Nashville TN from 2005 to TODAY! Nashville TN (ie:) Mount Juliet TN and Clarksville TN is the MOST UNORGANIZED BUSINESSES I HAVE EVER SEEN As being a Business Man! My site page says I have been a 'Valued Customer since 2001'! They are the most UNDEPENDIBLE and SLACKERS I have seen and dealt with here in TN, all other locations had Pride in their work, here they could care less!
    We go for MONTHS without Home Delivery constantly since I have been here In TN! I have made endless attempts to contact both offices and called Customer Services and to NO AVAILE! Their Communications and Professionalism is profoundly NILL! It is useless to ask them for any dependable services and products any longer!
    I have Contacted The BBB and they are not even listed in a good standing with BBB as they have had SO MANY COMPLAINTS about Schwans! As a business man, I suggest that people need to find an alternative to get their products elsewhere!!! The management of the Large complex where I Live has agreed to 'BAN SCHWANS' to come and try to sell all the CRAP they now Have for the reason of so many older folks here have got products that were bad because products were unfrozen then refroze again and it is a major health Risk and un-useable when it is sold to customers in that condition! I have filed a legal complaint with the Attorney General and Prosecutor In my area and it is being investigated now as I submitted the pictures and in-home Videos I took when these things has happened to Me! Good Luck Schwans! Time for you to file Bankruptcy and go away!

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    1. well first I would like to say I am sorry to all of the people that have filed complaints and I would also like to clear a few things up for all of you as well. Schwans Home Services is not the route of the problem ....they only provide the product and vehicle ...., its the RSR'S that are failing to service the customers the route sales reps drivers themselves . I am a route sales driver in northeast Pennsylvania and have been a driver for about 4 months now and I must be honest ..I love the job , but I had to do a lot of " damage control " from the driver before me , who skipped approx. 35-40 customers a day , decided to sit at home instead of servicing his customers and earning his paycheck . it took me approx. 3 months to gain the trust back from my customers and have them respect me as I do them . and if you have an issue please call the 1800 number in the catalog and complain to corporate not the local depot , if theres a problem at the depot or management it wont go any further, so go over their heads and problem will be solved . my name is Craig Alderman RSR Towanda, Pa

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    2. to the anonomous writer from tn, I have to chime in because I work for the company and legally they are USDA and DOT regulated the trucks are at a constant -20 degrees F so it is impossible to have thawed products .

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  11. I'd like to let you know that your female plant manager at the
    Stilwell Oklahoma plant Debra Weimann is having an inappropriate relationship with a married lead/superviser at your plant.. I would like an investigation done immediately it started shortly after she started there and continues.

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  12. This company advertises that they have job openings, then when you apply you get no response or they say the job is no longer open( but it is actually still open). Julia Jacobson needs to be fired and replaced. She won't even give a qualified, hard-working person an opportunity to prove themselves.

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  13. Worked for them will never again long hours no pay wasn't even making minimum wage and people wonder why no one showed up at their house

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  14. I just filled out an App. & sent my resume in 2 weeks ago. (04-07-2014) I saw a Ad for 2 drivers in Western Washington. I called in to make sure all was legit & it was. I was also told that they would get back to me no longer than a week. It has been almost 3 weeks & haven't got any kind of call back either. I called them finally a few days ago & they said they have everything but haven't reviewed anything at this time. ( Wow...I thought they were looking for 2 DSR's) The person who suggested "Undercover Boss" was right on the money! Get out there Boss man and really find out why the company is slowly going down the tube! I really am sorry I didn't read this Blog before I did all that work & time on the App.

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  15. "I'm sorry I don't have that information at this location" & "Sorry for any inconvience" does not qualify as good customer service. I am especially put off by "Is there anything else I can do for you today"!! Are you kidding me? I have needed to call customer service about 3 times and have used the online chat at least twice. I can almost see the poor rep trying to find an answer in a scripted manuel. Whoops that answer is not here and I apparently haven't the resources to get a proper response so I'll recite the "I'm sorry but..." If Corporate thinks this is good customer service they are sadly mistaken! I was a Customer Relations Manager for Toyota for 15 years. I listened to the customer, took notes and repeated back to the customer what I surmised they had a complaint about. When I was 100% certain we were on the same page; I took on the responsibility of resolving the problem. Often I had the resources to tackle the problem immediatly. When I didn't have a proper answer, I was honest with the customer and told them I needed time to properly address this paticular situation. I took all pertnant info and promised a follow-up after having the time to investigate the best resolve. I had the authority to contact all managers and employees from my own dealership to our district and corporate headquarters. No, not all complains led to a happy ending for the customer, as they say you can't make 'everyone' happy. However over 95% knew their call was important on an individual level. All knew no stone was left unturned to resolve their concern. All received follow-up and firm response with facts. Your customer service is a joke to me. You need folks in each region enpowered to truly listen to comments and corporate meetings with those reps to begin to understand where your problems are district to district. Only then can I see your organization grow rather than comments like I read today which only darken your reputation.

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    Replies
    1. Sure would be nice to see a reply to this post from someone at the Corporate level. Does one hand know (or care) what the other is doing? Donald Trump was probably good marketing to grow your business - but Undercover Boss and a REAL Customer Service dept might help you keep customers. Word of mouth is best marketing tool, but then you need to deliver or you have wasted time and money. At least give your reps info on all district managers so customers can contact someone who knows what's going on where they live! Needless to say District managers need some leverage to handle such calls.

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  16. One of the Dallas, Tx locations actually has their drivers unplug the DOT monitor in their trucks several times a day which is SO illegal. They are constantly making new ways to take money from their employees. They have something called the "Wrong Door Procedure" that's where the driver has to go up to a random door and when answered say Hi Mr. Jones and then say wait a minute, you aren't Mr. Jones, well my name is whoever from Schwans and try to sell them something. They make their drivers lie to customers/potential customers. The handheld computer always says something different than the actual inventory on the truck. My dad works 12-14 hours a day and because of all the changes made, he can no longer even pay his rent. He goes out and has AMAZING customer service (his customers love him) he works hiss butt off selling as much as he can (all the while refusing to do anything illegal like unplu DOT monitor) but because he doesn't make daily what he earns for the company (they now go by weekly averages) he is going under fast. I've told him to call corporate, he said he's tried to talk to them, but they just let you vent an do nothing to help. it's a shame that all the employees make the company millions but they can't even make sure their employees are able to pay their bills, it's disgusting to me.

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