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Jewel-Osco Corporate Office Headquarters

Jewel-Osco Corporate Office Headquarters
150 Pierce Rd.
Itasca, Illinois 60143 USA
Website: http://www.jewelosco.com/
Corporate Phone Number: 1-630-948-6000
Customer Service Number: 1-877-932-7948

47 comments:

  1. What ever happened to the Christmas wrapping paper sheets that you sold. Who likes working with rolls. Please bring them back!!!!!

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  2. I have been getting my prescriptions from your store for a long time and now you have decided to change companies. I am not having any luck with this company but when I asked if they could give me the one I have been taking for a long time they said no.I would love to have the name of the company so that I could get them myself with the help of my doctor. I am 81 yrs old and was doing OK till now and i would really appreciate your help.Thank you

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    1. I have been with Jewel/Osco pharmacy for several decades, and in my experience, ASK ANOTHER PERSON IN THE PHARMACY. If one says no, ask another...ask for the head pharmacist. They should at least try to get the manufacturer you had the best results with...unless it is not available any longer. I hope this helps. I have established a close working relationship with my pharmacist, so she knows everything about my needs, and I also have a specific manufacturer that works best...they work to make sure THAT one is what I get. KEEP TRYING! I hope this helps!

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  3. I think as a courtesy to your customers and a way to stay competitive Jewel should price match. I was disappointed this morning when I asked and was turned down. I went to Dominick's Finer Foods to complete my shopping, which is farther away but more customer friendly.

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    1. Need not to shop at Jewel they don't need customers they were bought out

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    2. I have changed to Dominicks also. Their shelves are stocked and if they have a sale, they don't run out on the 2nd day of the sale. I also hate the Dietz lunch meats thet the new owners of Jewel are selling.

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    3. My family shopped at Jewel for many decades, until the SuperTarget opened. They have much better prices most of the time, except for a few sales at Jewel sometimes. Basically, we have found that Target's prices are an average of $1 LESS per item in the cart...it adds up! Plus, now, Target has a red card, and it saves 5% across the board...also saving money big time. I have saved over $100 this year with the red card alone....on top of the cheaper prices than Jewel...same brands. Target is amazing!

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  4. Why do you keep the yorkville , Ill jewel opened the ad you send out should read ALL AD ITEMS are not in stock in all of our stores. No matter what I go in there that is in the add it is never in stock you eather need to put a MANAGER in there that knows how to order for ads or just put in your ad items are limited to store stock only at our Yorkville Ill store due to managers blaming Corp for not shiping what the store orders and the district manger should be fired for allowing this store to not order This is how dump the management in Yorkville is the ad said you have crab legs on sale for $6.99 in the store at 12.30 they were out when I ask if there was any in back was told sorry we willnot have any more until our truck comes in Sat Today is Valentines Day why would I want to wait until Sat But yea Oswego, Aurora & Montgomery had them

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    1. Please learn English grammar before posting.

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    2. The Jewel company was bought out by another company. They are always out of product weather they are on sale or not. They discontinued a lot of the Jewel Signiture lunch meats and replaced them with Dietz brand. They are awful. I am no longer a Jewel customer. I go to Target and Dominicks. I bet Dominicks will make a come back and surpass Jewel.

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  5. The jewel on 4250 n lincoln uses to be my favorite go to place for flowers but Now there is this manager with a real bad attitude, she is never there so they always page her over the intercom. 10 minutes later she comes very mad and wont even loo at me. So rude. Now if i do go here i try going evenings not to deal with her. Horrible customer service.

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  6. You should see how they treat their employees...they let these young guys boss the older women around and call them names... not nice....and Yes you need to learn the language before posting....a little grammar might help too.

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  7. Elk Grove Village Il. 2 things--- Name- Maureen. Last name unknown. Maureen was assisting another worker in the frozen foods, while I heard her bashing someone on how they didn't do their job, to another employee. Downright unprofessional as she is some part of management. 2-- I broke up the convo to ask where napkins were located and she turned to me in the utmost disgusted look and sour face like I had bothered her and so I just walked away. As long as she is employed at your store, I will shop elsewhere.

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  8. Y doesn't jewel ever have any fucking bread?! Is there like a yeast shortage or something? Lost my service months ago!!

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    1. Since the company was bought out, there are a lot of things missing. The shelves are often empty where you would find common products. Their Deitz lunch meat is awful! I no longer go to Jewel either.

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  9. My 83 year old moither was mugged by the greeting card area Sat. May 18 in the Jefferson St. store! My question is what kind of security is in place to protect SENIOR CITIZENS waiting for perscriptions? He snatched her purse from her cart as she was holding it then WALKED out the door, luckily some fellow shoppers helped her retrieve her purse intact but not being able to detain the perp. With all of the cameras and undercover shoplifter preventers how is this allowed to happen? This was at Jefferson St. store in Joliet, Ill.

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    1. Not to belittle the horrible experience that your poor mother went through but why is it everyone else's place to protect your precious loved ones and not yours? Most corporations employ loss management employees however it's not their sole responsibility to make sure that your family is safe all the time while visiting this or any public place! Thank god that other great citizens were there to help but you could be there as well! Just a thought from a non-corporate nor entitled perspective!

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  10. I saw a Jewel employee selling drugs in the parking lot Im a mother with kids why would Jewel allow this Brickyard Location

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  11. If I know the name of this employee selling and using drugs do I report it Jewel at the Brickyard should consider a random drug test very upset this is going on

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  12. The new owners suck. They stopped selling a lot of the Jewel Signature lunch meats and there are other products they stopped selling. The managers look at you like you are a potential thief. Jewel used to be my grocery store but I am now going to Target and Dominicks. If Jewel is pushing that awful Dietz lunch meat, and thats all you can buy, it's at least cheaper at those two stores.
    Jewel is know longer a quality store thanks to the new owners and the employees are not happy either!

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  13. No more gas rewards.... gee.... Dominicks has something the same.... That is where the hundreds of dollars I have spent at the Jewel/Osco store every week for over 50 years.... Dominicks Foods will love us I am sure..... Why did you have to go and ruin such a good thing you had going.... Not very smart....Adios....The Shabatura Family

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  14. I wanted the pharmacy gift card for new and refills But was told I had to have a coupon and I have yet to find one. I was already ticked that you discontinued the gas rebate. I spend approx $4000 a year at Osco in co-pays and my drug insurance spends Up to $20,000+ a year on mine and my wife's behalf. I spend another 14,000 on groceries there a year. Do you really want to lose my business Target is only 2 minutes down the road, Oh yeah one more thing I spent $367.60 last week on groceries and medicine and when I went to get gas all I got was 10 cents off, what's with that --- signed very un happy

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  15. Your new company is taking away the FREEDOM of your employees... Jewel osco stays open now on all holidays. Take into consideration the families these people have. I'm sure they'd rather sit in a cell.

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  16. Nothings changed. Still taking away the products we love most.

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  17. I just learned last week that Jewel, now under new management, will not work with charitable organizations. My son is a member of the Knights of Columbus, Aurora, Il. and he is a special needs person. Together we always stood out in front of our local Jewel store on Galena Blvd. collecting for the K.C.s. This money is used for the Special Olympics which my son and his friends benefit from.
    Sorry to say you have lost a customer for your store and pharmacy. I have today transferred my prescriptions.
    What I have been noticing over the past several years is a trend of big box "Establishment" Corporations changing their policies toward charitable orgs. You have just come aboard that program.
    Hope you will rethink your policy.
    Joan Solms
    Aurora, joansolms@att.net

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  18. Very disappointed today to find out that Jewel is getting rid of self customer check out. In this day and age with technology it seems you are progressing backwards. I stood in line for sixteen minutes for three items.
    No a good move

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  19. Somebody needs to seriously look at the management problems you have at your Morris store, specificaly the Deli Dept. I dont know her name, but that woman is out of control, more than once I have heard her screaming and acting very unprofessional. why do you continue to let that happen? Your store is not the only choice available in that area. I will be shopping eleswhere from now on, last thing I want to hear is somebody who is suppose to be a leader acting like that.

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  20. Wilmette store, your store director is a creep.. I refuse to shop there. Stop eye balling my teenage daughter!!!!

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  21. Adios Jewel. Hello Dominicks (better veges), Walgreens (pharm) and Target (all else).

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  22. Don't get rid of self checkout. I for one like it a lot. Would find another retailer who had it if needed. Have you polled on this ?

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  23. Can't find anything anymore. The displays don't coordinate with the aisles like they used to and when you out change an aisle, it makes it more difficult to shop especially me being an elder.

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  24. Please put Purdue Chicken (wings) back in your store in chicago at 96th and Stony Iland otherise I don't need to shop there.

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  25. I wish jewel would bring back their mini french bread loaves. They were the best for beef and sausage sandwiches. I agree they have done away with alot of products and will ultimately lose business.

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  26. Why was the jennie o ad for .49 cents a lb honored??B>S. about the ad was printed by mistake leaving the $25.00 purchase requirement out.....the turkeys were priced and should have been sold at the Marked price...Just another company scamming the public

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  27. Everyones complaints are falling on deaf ear.. t thought it was me, but after reading all the complaints now I know its Super value. Since tney purchased Jewel they have gone down hill I'm sorry Dominicks is getting out ob thr business. I hope Marianos opens in the Oak Lawn area because Super Value just dosnt get it and furthermore is not listening. So sad.

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  28. We have always shopped at Jewel Osco no matter where in Illinois we lived and never had a complaint. However after recently moving to Lockport we now shop at the Jewel Osco in Lockport, Illinois. We are simply appalled at the Deli Department and it's very poor management - if there is a manager. No matter what time or day we shop, never are the items we need available. Once a week we always enjoyed the Chicken dinner with the side dishes. NEVER are there any mashed potatoes & gravy, beans or cole slaw to complete the "dinner". Therefore we have to buy the chicken separately and have to continue to shop the store to find substitutes for the sides. Oh, maybe this is the plan all along. This "once a week treat" of not having to cook, turns out to be more of a chore since we have to go home and start cooking the potatoes, heating the gravy and making beans. Another problem at the Deli is that half the Deli Staff refuses to use the number system and they take whatever customer they feel like. There's one employee, unfortunately I don't know her name, that just stands around talking instead of waiting on the shoppers. I found a need to write this because we have always shopped at Jewel and this is the only one within 5 miles of our home. It just seems that there is no organization, professionalism or authority figure such as a manager to guide the employees or stock the, supposedly available, items. I regret having to write this, but I would regret having to drive an extra 5 miles to purchase the items I need. I hope someone is listening...a very dissatisfied customer.

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  29. The store location on WIse/Roselle relocated their customer service dept.for returns/questions to a cashier aisle adjacent to the door. Poor planning, Pricing is high unless the item is on sale and you have a coupon. They have one or two items special pricing to get you to come in the store but thse items can be price matched at compt. stores. Only two registers are open during the day, WHY? If the store encourages self-check-out, why must a support staff cash out coupons (they should or shouldnt work at the checkout).

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  30. They have no coupons features for sale items like Dominick's! I miss this store. Would like to see Jewel reduce meat or items that are two to one day from sell by date. They do not. Im sure this food is thrown away.

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  31. The Park Ridge store is clean and well maintained by some of the most dedicated employees,
    Thanks.

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  32. Mr. Scott Hays;

    I love your method of restoring the tradition of excellence and commitment to Chicago and the surrounding area. We must also not forget to support our youth. Mr. Hays , My mother Sister Blanche Lee Williams, was injured at one of your stores a while back and Jewel- Ossco settled respectfully to her care. In February of 2009, she pass away from that injury with a blood clot from her left leg to which traveled to her lungs. I just recently returned to the US from serving our country , and recently return to Chicago, 2014. I visit her grave and she do not have a head stone on her grave. My mother deserve a head stone on her Grave in restoring your tradition of excellence and commitment. If you want to check on her settlement case i do have such information and her attorney that handled her case. Yes as far as any wrongful death suite, the statue of limitation has past. But we are talking about a Tradition Commitment to an dedicated customer, who is now deceased. Only Inquire a head stone to rest upon and a donation in my mothers name to both of the youth websites I am seated on, for troubled youth, www.daihelp.com and www.d-a-i-incorporated.com . Thank You , Scott Hays and I truly hope you honor that commitment, for your company.

    Willie Reed IV
    Youth Advocate Specialist
    Chairman of D A I Inc
    D-a-i_inc@hotmail.com

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  33. In February 2014 I tripped in the parking lot the Jewel Location at Roscoe Village on Western Ave a gapping split in the parking lot just prior to crossing the street before entering the store where you watch for traffic I broke my finger - I still shopped that day with broken finger and also had the top Manager of the store investigate the accident and sign a piece of paper that Jewel would be responsible for any bills that were related to the accident a mere 350.00 as I do not believe in taking advantage of people well its now Middle of May and Jewel risk management company Sedgwick has pushed this onto the snow removal company , passing off to the little guy- even though I have photos and a witness , police report the day of the accident - I have phoned Jewel headquarters and spoke a women named Sharon a couple of occasion - she rude and was supposed to phone me back a week ago with new information - never heard from here or the risk management as promised . After shopping with Jewel for 50 years - I will no longer honor with my business - I am reporting to the Better Business Burial and the Media - Shame on you Jewel - this how they treat loyal costumers .

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    1. Update : this afternoon after I posted this to customer service Jewel's Risk management phoned to make me an offer to pay Medical bills and that is all I wanted - I will give them a week to forward a payment to me before I file with BBB - I truly hope I will not have to pursue , realistically this matter should never have gotten to this point - Thank -you for your response .

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  34. I am a new hire at store 3466. I can honestly say that I have never seen an employee show such a strong sense of security and urgency before. I've seen it in managers in other stores where they are cautious upon opening and closing and who they are letting in after closing hours. I showed up 30 minutes early almost in full uniform, with the exception of my shoes which were in my bag I was carrying. This tall, large fellow with a dark goatee who I can only assume is from the overnight shift, starts assessing me and trying to identify who I am as he is coming to let me in. As he unlocked those doors and allowed me entry he stopped me and made it very clear when asking me what it was I had in my bag. I told him it was a smart move and I even thanked him.
    It made me feel safe and secure knowing that not just the managers, but the employees of Jewel-Osco are doing their part to keep fellow employees and customers safe during a time where terrorism could be waiting around the corner. I would also like to point out that the training has gone very well here and that the employees are really down to earth; understanding and easy to work with. I have a strong feeling I am really going to enjoy working here more and more. I already feel like this is the job for me and that it is a job I could retire from in the future. Thank You, Jewel-Osco!

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  35. TO: Jewel's Chicago Headquarters: Thank you for your Red Carpet Service - we'll treat you like a VIP. Thanks again! I am happy you decided the best way to compete with Mariano's is to return to what you have been known for over the decades - reliable service and honest dealings.
    Memorandum
    TO: MIKE BINDER
    FROM: A NEW MARIANO’S CUSTOMER
    DATE: JUNE 29, 2014
    RE: Introductory Note: A Complaint of illegal activities at Mariano’s.
    Gender harassment while shopping in a place of public accommodation. I am a single older female on food stamps and state welfare.
    I am 76 years old, a white, Caucasian woman with a record of being perceived as disabled, often wrongly associated with being in a male career. The behavior I am complaining about was rampant at Dominick’s before it foreclosed its business. That is why I stopped shopping there. The free-for-all, anything goes, environment at Mariano’s doesn’t go on at Jewel-Osco or at Whole Foods, where I have shopped for decades. My choice to shop solo is because shopping for groceries is not necessarily a team activity. Before the Black race found national validation they were required to have a white companion with them in certain places of public accommodation. It is disparate treatment to wield economic persecution against the suspected classification being discriminated against.
    Civil rights are not to be trifled with in a place of public accommodations, like Mariano’s. Customer Service Managers, like Fred, are oblivious to human rights of customers, when it comes to cash-register errors and playing opossum when it comes to bagging groceries in a Mariano silver cart. Employees like Mary attempt to manipulate their customer for a service tip, regardless of what the store’s guidelines are on this subject. It may be the coercion of their Union to engage in illegal business practices. Fred thinks it is no big deal! Really, is that what his employer, Robert Mariano, the owner, thinks that not being in compliance with the law is no big deal?
    What can we do about the employees who want to be paid under the table and escape paying income taxes on their tips? When you have hundreds of customers in a week’s time, where many of them are snagged into the pressure, sum isn’t a pittance. And besides considering how many employees are treating some customers favorably under-charging their grocery purchases to save their out-of-pocket expenses in order to be handed un-taxable tips. Allegedly, the store is collectively losing hundreds of dollars a month as well as the state losing SOTA taxes. And there is a federal law that a tax over 1 cent is illegal. This is a class action if indeed it is the custom or business practice of Mariano’s which is what Fred indicated to me when he said, “Have a good day!” repeatedly coming and going down the aisle.
    Does Mariano think this is an inducement to attract store employees? Why? Does the Union support these activities? I would like to know why it goes on at Mariano’s, like it did at Dominick’s. I was delighted when Dominick’s Lake View Broadway store burnt down on Father’s Day years ago, fuming up its neighbors’ breathing air. Bad Business Policies and Bad Neighbor Outcome! Beggar thy Neighbor!

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  36. Rotten meat at the Jewel-Osco store on Rt. 59 and Caton Farm Rd, Plainfield, IL. This is the third time this year my family has had to throw away rotten meat from this particular Jewel. This didn't just occur with my family, two other families I know had this happen to them. All three of us are now considering boycotting this business completely.

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  37. Older family members ask me to pick up the Chicago Sun Times and the Chicago Tribune on Wednesdays for the Jewel sales ad and Food Sections. Over the past few months, we have noticed the Jewel sales ad is not in either paper in the 60608 zip code..

    Has this been a corporate decision to not place a sales ad in the papers that are located in the 60608 zip code? I would appreciate knowing since this seems to be frustrating my senior family members.

    Thank you,

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  38. I have shopped at the Jewel at 95th and Roberts Road for over 30 years. I knew I often paid more for some things but the convenience was worth it. My time is money. I didn't want to spend it running around to several stores to get the best deals when I could find everything I wanted at one stop. I was pleased when my weekly bill dropped last spring when new management took over. Now over the past month or so, my grocery bill has been creeping up. Seems prices are going up on alot of things. Also, I no longer can find everything I want. Coffee cans are only available in huge sizes. The toothpaste and mascara I want have been out of stock the past two weeks. I always bought the plastic liners in the floral department to put under flower pots when I moved them inside in the Fall. There are now only a few left and I was told they would no longer be available. If I have to run to several stores now to complete my shopping list, I may as well buy the other things there that they offer for a lower price. It's no longer the Jewel I have enjoyed shopping at for years.

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