Reach Frontier Communications Corporate Office 

Overall experience including installation and repairs! Useless to call tech #. When you do get to talk to a real person they are no help. The subcontractor that buries the cable does poor-quality work. 2 inches underground if that deep at all. The cable got cut because of a shallow cable. The contractor came out and dug 2 inches again. Can’t talk to them no English they say. Both visits. Told my laborers they don’t know what they are doing. Contractor snickered. I told him got you do speak English. He Laffer and shook his head. Later I tricked him into having a conversation with me. Halfway through the talk, I stopped and said you’re talking to me in English. He smiled and shook his head saying no English. I told them to leave because I don’t deal with layers. Corporate won’t answer their listed phone number.

NO INTERNET, PHONE, OR TV FOR 2 WEEKS,(09/26/23-10/09/23.

I REPORTED THE TELEPHONE POLE HAD FALLEN INTO THE STREET. YOUR CUSTOMER SERVICE REP SENT A TECHNICIAN WHO COULDN’T DO ANYTHING BECAUSE THERE WAS NO POLE. HE CALLED THE APPROPRIATE PEOPLE TO INSTALL A POLE. IT WAS ANOTHER WEEK BEFORE I HAD SERVICE. SINCE THAT TIME I HAVE NOT BEEN ABLE TO PAY MY BILL ONLINE. I GET A MESSAGE THAT PAYMENT CANNOT BE PROCESSED AT THIS TIME. THIS HAS HAPPENED EACH MONTH. I TRIED EXPRESS PAY. THE MESSAGE IS THAT MY INFO IS NOT VALID WHEN I USE ACCT # AND EMAIL OR ZIP CODE. I WILL NOT SIGN UP FOR AUTOPAY! I CAN’T EVEN VIEW MY PHONE BILL! ONLY $45.00 DISCOUNT!

This company is very greedy when it comes to canceling your service. After having them over 7 years they decided to charge me a restocking fee of 50.00 even though they will be throwing away a router I’ve had for many years. Just straight-up greed. I would understand if it was within 30 days of start up of service but after 7 years charging a loyal customer an extra fee. I spoke to a supervisor named Sarah ID number SCC769 would give a refund unless I was dead then they would waive the fee.

I find it impossible to speak to anyone in your executive offices about your crummy service. I would like to speak to an Executive in your customer service dept if one even exists.

Talking to, emailing, and chatting to Frontier is a complete waste of time, no one is listening. The system is now running the brainless people employed who rely on it as their God, unable to think outside the box. They either don’t document, have amnesia bouts, or discard the facts to create their conclusion of what they want the bill to be. All the pertinent facts were ignored, even when told verbally by the ACP. The service worked great, would love to have it back but no one seems to know how to honor the contract I signed up for. All are gun-ho about bilking money despite all the similar established legal telecommunication precedents & fines.