Frontier Communications Corporate Office Headquarters HQ

234 comments
Frontier Communications Corporate Office Headquarters HQ
Frontier Communications Corp.
3 High Ridge Park
Stamford, Connecticut 06905-1390 USA

Corporate Phone Number: 1-203-614-5600
Fax Number: 1-203-614-4602
Tech Support: 1-800-921-8105
Frontier Secure: 1-888-620-3663
Business Customers 1-800-921-8102
Customer Service Number: 1-800-921-8101





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234 comments:

  1. Your company needs help with service, I.m 59 and am about to graduate from college with a business degree and the way I have been treated by your company is not the way to improve organizational success. I have nothing good to say about your company, I was treated badly and on my last conversation I told the CS lady Rose to sue me, I have never not paid a bill I owed and I don't feel I owe this bill. I have great credit and am willing to lose it to prove a point. I came from a time when you could still trust people. I was told I could cancel anytime I wanted because of all the problems I had. Apparently they changed their mind or "Dawn" forgot to document it. Not to mention all the times I called in with problems. They do not log all of their complaints. Some of the time I was dealing directly with the Verizon repairman, I guess maybe those remarks did not go in the file.
    Problems: Can't receive calls fix next day, then we can't make calls, fix than all calls are long distance fix, than can't receive calls again fix, than internet doesn't work, this went back & forth. The Frontier service was canceled in July and today I get a email from Dish telling me I owe them for the back months of Dish, Frontier said Dish was canceled.


    Jo Reichert
    Acct 41949528790521125
    12-4-2012

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    1. Thank you for this helpful review.

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    2. This company is a scam. Charging customers ridiculous rates
      and service is ridiculously terrible. Phone has constant static in it. It doesn't matter who you talk to they have an excuse for everything. Have filed 3 complaints with the FCC. The manager we were dealing with is no longer in that department. Hmmm go figure. $80 for telephone and internet that is terrible is wrong. They should be going after the company for better service. Someone is sucking the money right out of the company. So if you want terrible service sign up with frontier it will take your money. This has been an on going issue since 2012.

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    3. This company is a FK*in joke...... I paid my deposit for installation for home phone and Internet and waited my 2 weeks patiently for them to install but in my surprise I missed my appointment. So I reschedule for a second appointment to my surprise the tech never showed. So me calling a gain for a third time and again NOOOOOOOOO tech. So now on my appointment day which is today 3-2-16 I call to see where the tech is to my surprise THE TECH CANCELED..... what type of ish is that. So I call corporate and they act as if they don't know wtf is going ON BRUH I JUST WANT MY DEPOSIT BACK AND I WILL INFORM DISH NEVER EVER GIVE ANOTHER CUSTOMER THE ADVANTAGE TO CONTACT FRONTIER ABOUT NO TYPE OF INSTALLATION .......

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    4. I am a new customer and am not satisfied i have called twice and been on the line waiting for the rep to fix something for over 30 mins.. I am NOT waiting that long sorry i waited to get through.. NOT waiting again when i get through... its bullshit... then i order Internet and phone and only get internet.... not happy considering another company in my area.. this is ridiculous

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  2. I absolutely agree. I have never in my entire life heard of such bad service from a company. My husband, who lives out of state most of the year and relies on the internet that your company "provides" him with to see and speak to his daughter, has had NOTHING but problems with the service both technically and customer service-wise. First, he waited a MONTH with them pushing the day back so he had to take off work for them to come out. Finally, they show up, BUT on a day that they did not give him notice of. So they leave a card with a personal number that the guy never once answers. Then they end up just mailing him the hardware. REALLY!? So, he tries to get anyone on the phone to tell him how to hook it up. How do you think that wokred out? Yeah, so I look up how to wire this up for him. THEN they want to charge him an activation fee for an activation he did himself! $80!!! Well, he ends up moving to another house, now his speeds are not even close to half of what they should be, it took 2 weeks again for anyone to come out to help him, and now they are telling him that there's nothing they can do. He has also been charged this month for the other phone number that he has not used and informed them he would not be using and switched it over to the new number. I have heard this story about your company way more than once. I have advised him to take names and keep a detailed record of everything you all say and do regarding his service, like that even matters to you guys. Your customer service people are rude and argumentative. He is being told that the "best" they can do is reduce his bill by $50? Sorry, that's just not good enough. That is way too much to pay for service he is NOT GETTING! The bill is outrageos in the first place You guys are taking advantage of people in rural areas who may not have much money in the first place who have no other choice in many cases BUT to use your internet service since in many cases you are their only option. So, your people strongarm them into contracts under false pretenses and raise their bills for nonsensical reasons. This is absolutely atrocious service. I really hope your "escalation department" calls my husband back and resolves this...ahem...these many issues! SHAME ON YOU!!!!

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    1. Is this to the corporate office of Frontier Communication? I've had nothing but hassle with them, but they're a monopoly! Only them or no internet!

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    2. Worst Customer Service Ever...Dish shouldn`t even Tarnish their name. Runaround seems to be the standard at the Corporate Office.................JC

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    3. Agree,
      This was my response to their survey. He was the first to make us aware of after a year of trouble shooting that we could conduct a Speed Test. Results were pinging off of various towers for each test. Highest Download is 2.81. Highest Upload speed was .52.
      We were made aware from the technician who came out to our building that the lowest Download should be 11.9 Meg and the lowest Upload should be .77. We are no where near this yet paying for a service we are not receiving. He also stated we shouldn't have to unplug the modem again yet that's the first response each time we call. After the Tech left he stated that all of this information was sent to our account. Gave me a number to call 1-800-374-9669. I get asked to go through the same thing again. I repeated look at our account all I want is the service we are currently paying for be provided it is clearly not.

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  3. I have had to call your company atleast 3 times a week due to not being able to connect to internet. It's always slow or limited accesss. Everyone in our town has the same problem, I think you need to realize that people are sick of paying this company every month for services they are not getting. You need to upgrade!!!! We are sick of hearing "I'm sorry", the apologizes get your customers nowhere. We call and complain and they say they will send a tech out, the tech never comes to the house, only to the frontier building near us. He changes the channel but told us that he didn't think it was going to make a differance, that it needs to be upgraded due to every house is trying to use it at the same time. This is ridiculous, step up to the plate and give your customers what they pay for.

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    1. I AGREE TOTALLY I AM HAVING THE SAME PROBLEM AND FOR 50.00 A MONTH I EXPECT SERVICE WHEN I WANT IT NOT WHEN THEY SAY I CAN HAVE IT AND I HAD A TECH TELL ME LAST NIGHT THAT THIS IS A HIGH VOLUMN AREA AND THAT HE DOESNT NO WHEN THERE GONNA FIX IT .. WELL IM CANCELLING MY SERVICE AND NOT HAVING NO MORE. BECAUSE I RATHER HAVE THAT MONEY IN MY POCKET THEN THERE S WHEN THEY NOT GIVING ME WHAT I PAY FOR.

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  4. I've had internet service and phone issues since June of 2012. it is now march 30,2013 and still have the same issues. The internet constantly goes on and off every day all day espeacially evening and night. and people try to call us the phone rings on their end but not into the house . this happens often . and the phone repair men claim they called but i didn't answer so they can't come out. how can I answer if it doesn't ring??
    I have written the Wv. Frontier president and my attorney has also written him Mr. Arndt . They still absolutely refuse to repair my services and refuse to contact me or even try. WE ARE GOING TO FILE A CLASS ACTION SUIT in 1 month if something is not done and Mr. Arndt was told this I guess they just don't care.
    I've spent 500-800 minutes a month on the cell phone trying to get someone out here the 1st 4-5 months. They claim they show up but yet no one had ever came out I'm home all the time especially when they claimed someone will be out.
    After the 1st letter to Mr. Arndt they did come out a few times and found many issues in their lines and switches but 1st they claimed the issue had to be in my house and they cut all my phone lines and didn't rerun them so now we have 1 phone in a back bedroom. i was told to buy cordless phones.
    The Romney Wv. supervisor Eric Feaster absolutely refuses to address this issue or contact me in any way any more.
    We have had it.
    I was told I was getting credited to my account and I owed them $0 for that month. However I recieved a double bill and they are threatening to turn off my service and refuse to give the credits. I have never been late or missed a payment.
    I hope people in every state decide to do as I have and get a attorney . Most will get pd. from the case . May be if people start suing to get the service they are required by law to give us they might actually fix something.
    Robert Harrison

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    1. Just wanted to know if you all have actually proceeded with the class action suit? I along with a couple of others were interested in the same thing. You may contact me @ 931-260-1284. Thanks!

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    2. Let me know how to contact the attorney and I will join the suit.

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    3. Please post info on this class action you to contact the service that frontier provides is a fraud and needs to remedy either through the courts or with government investigation

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    4. I'm from the future it's July 8, 2014 I would like to know if this lawsuit is still going on I have the same problems as a lot of you who posted here. It's totally very, very bad service. if someone could let me know if this class action law suit is still on going if it is I'll get involved in it too.

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  5. here is how they work, started or buy a system advertise and get more customers, max the system out, get more customers and profit, get more customers overload system, get more customers and profit, blame customers for overload, add more customers system failing more profit, make minor upgrade at smallest cost, add more customers and profit, lose customers, add more customers ,etc,etc.
    solution one million customers stop paying there bill.
    one million customers filing suit. all we need is a lawfirm and place to contact and join the suit

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    1. Yes, yes, yes that is exactly it! We were promised up to 3megs of internet, I just checked it 5-6 times it is currently .13megs. We have no other internet around, or we wouldn't be using this trash they call high speed. At least 4yrs of this, and calling them getting nowhere! My wife works online so really were losing money 2 ways. How are they still getting away with this, gas stations did this and the government stepped right in and said NO, NO! I tell the wife were paying for a castle and getting a dog house! So please STOP their maddness.

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    2. This comment has been removed by the author.

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  6. What a mess. I started service with them for my business. Opened my account on May 13 and had a scheduled install for May 16. May 16 comes and goes, no show by a tech and no call from Frontier. Call them on 05/17 and was told they would be there today. What a shock, no show from a tech, and no call from Frontier. I call the business rep and leave a voicemail and send her an email and receive no response back. I call again on May 20 and finally get a helpful person in tech support that says they got everything set up to the box in front of my business but just need to come inside to finish the installation and they will be there at 8:00am on May 21 to finish. I give it until 10:00am when nobody shows up AGAIN. I finally get a hold of my rep via the phone who actually says "Hi, I just tried to call you" Really? it is my cell number will a call log history, you really think I cannot tell if you called? I am put on hold as she tries to reach the tech. Comes back on the phone and says she cannot reach him, but left a message. At that point I am done waiting and tell her I would like to cancel my order and account. Other than a very brief "sorry" they seemed just fine with loosing my business. about five minutes after closing my account, the tech calls me to confirm an order for an install. I tell him that he is 5 days and 2 hours late and I chose to close my account because this has been such a mess and he says "ok, thank you" the only way to describe it is that he was thankful I closed my account because that means I lessened his workload. I can honestly say I have never been met with such indifferent and un-motivated customer service before.

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    1. This is exactly what has happened to me, but if I don't use Frontier, I don't get internet.

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  7. Anyone interested in potentially filing a class action lawsuit, please give me a call asap @ 931-260-1284. MsP

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    1. I have just been dealing with some of the same issues for months. Incorrect billing, little to no service and to top it off, I am beginning to have issues with one of my phone lines. This has gone on for way too long and I really am SICK OF IT!!!

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    2. I will more than happily join your class action law suit. I feel bad for the owners because you put your trust in these people you hire, and they run your business to the ground 😯. Really breaks my heart with there Customer service, or should I say horrible service. I am having billing issues also that they seem to not want to resolve. I heard of there horrible service but thought to myself ahh let me give them a chance only to find out it was all true. But you know what they can ignore the complaints now, until they lose all there customers and the owners are now out of work for not being concerned with all the many complaints being made... trust it may not happen today or tomorrow, but it will
      Happen if you guys do not change.



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    3. My 91 blind and breathing problems has no phone for 2 days.They are mornas and its a joke.she can't even call 911.now this is sad

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    4. Same issues here. They took over Verizon FiOs (which didn't have any issue). Now we have lost connections several times. As of yesterday morning, we called about our phone being out. Their tech, after several reboots, have killed our phone, tv, and Internet. One moment we have a tech coming, the next, we have a new router being snail mailed, to a tech on Sunday, and now it's Monday sometime.

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  8. Frontier has got to be the absolute worst run company on the planet with the absolute worst customer service. I have had nothing but problems and frustrations since they took over from Verizon. The impression I get from everyone I talk to is very nonchalant and they could care less whether they have my business. The most frustrating thing is Frontier is the only phone company in the area so I can't go anyplace else and they no it so they treat you any kind of way. Customer service employees lie to you that they are putting in requests for equipment and never do it. Customer service managers never call you back with follow up information. I hate this company and wish they would go out of business.

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    1. I'll join the class action lawsuit..I've only had their service for a week (forced merger from Verizon).. now so many things I can't have access to and no one in Customer service can help me - they don't speak clearly and don't understand plain English. Why am I paying the same rates as my former Verizon (you took over); but I have less options now? My bills should be reduced asap - or I'm going BACK to Time Warner and I was not happy with them; but I'll take them back over Frontier!!!

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    2. Frontier is the worst company I have ever had the misfortune of being involved with. On June 24, 2016 I lost my phone services. I called Frontier and they told me a technician would be out on the 29th between 0800 and 1200. At 1:30PM on the 29th I called to find out where the tech was and was told that due to the overload of work they would not make it today. I talked to Bryan, Kathy, Keith, Desirea and Adriana. No relief, however, Desirea, a supervisor called the dispatchers office nd was told that they would not be here until the 3rd of July. I realize how busy people can get but this is the worst situation I have ever been. I agree with everyone here. I have two Frontier accounts and am now looking for an alternative even if I have to go with Hughes Net or one of the other dish companies. Verizon wasn't exceptional but at least they got the job done.

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  9. I LOVE FRONTIER!

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    1. Ok, but why????

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    2. Probably a Frontier employee.

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  10. I have worked with telecommunications for over 15 years. I have dealt with all the major carriers and a lot of smaller ones. I understand mistakes will happen, but we have been dealing an issue for over 14 months on lines that have been cancelled. Frontier is the worst company I have ever dealt with in this type of situation. I don't know how they have stayed in business.

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  11. I used to work for Frontier and I find it's interesting that this company is continually terminating good and dedicated employees on a weekly/monthly basis, yet they can keep their Fort Wayne Call center director who was recently arrested for domestic abuse against his wife. Obviously they have no morals since they find this is acceptable behavior....hmm

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    1. What comes around, goes around. Karma is ;)

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  12. I have had this company since they were GTE all the way till present Frontier its only concern is greed they.
    Our DSL service which is supposed to be 3mb service is literally as slow as dial up. we have contacted them on numerous occasions they are aware of the issue in our area but have no plans on resolving the issue.

    I have files and FCC complaint also a PSC compliant my state i am in contact with our Senators and Congressman also the BBB also contact Senators that over see The FCC .

    They refuse to upgrade our exist system to handle thier clients but they have the funds available to Buy ATT in Connecticut.
    Ans while you are on hold they are trying to upsell you more services i would be glad just to get what i am paying for now.

    Avoid the Company they do not care

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  13. horrible horrible customer service! I can't believe that in today's day and age, there can be service this bad. 2.5 hours on the phone bounced from one rep to another, and I am not even close to anytone hearing about my issue.

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  14. I have read all of the complaints from those who have posted. I think there are a couple of ways to make this company responsive to their customers. Then, IMHO, call the telephone number to their corporate HQ in Ct. (203-614-5600) and demand to talk to the CEO, COO, President or whomever. And make your problem known in no uncertain terms. Or go to www.frontier.com/customerservice/contacts and find a management person in your area and call them and make your problem known as well. If we all start flooding them with telephone calls, they will get the idea.
    I have given Frontier 2 weeks to correct the Yahoo email problems, or I will then change my internet provider, telephone company, and all other services I purchase from Frontier. (I have the luxury of doing this where I live).
    As far as telephone service goes, look into a cellular BASE system for your telephone calls.
    Then maybe someone knows of an attorney who would take a class action lawsuit against Frontier for breach of contract and the services they said they would provide.
    Steve

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  15. I am also having MAJOR email issues that have been going on for over a month now. I work from home and the latency/lag problems have not been resolved after 8 phone calls, 8 different stories about what is wrong. My emails lag from 1 or 2 hours up to and including 12 hours. These are not emails from my old Aunt wanting to show me photos of her cats. These are emails from my bosses. I have no other option at this point but to have my clients email me at my gmail account which is cumbersome and frankly embarrassing. Frontier has been nothing but trouble since they first took over here in WV. My internet service is so slow I can walk faster. I'm contacting the WV PSC and legislatures.

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  16. VERY UNPROFESSIONAL!!!

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  17. I closed my account with Frontier, when i got next bill in I had a credit of over $120 and told by customer service that I get it back in 3 months( 3 billing cycles) Called corporate and waiting to hear back, I wont hold my breath

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    1. Update to my earlier post on getting refund. I called corporate and they got the issue sorted out. Very pleased with outcome. Up till this issue I had no problems with Frontier.Loved Frontier and their service. Kudos to the corporate office especially a lady named Kim.

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  18. Very unprofessional!!!!!!!!!! Been with them sixteen years I cant wait to be able to leave this company!!!! People beware they lock you into a 2 year agreement without you knowing it!!!! stay away!!!!! they lie

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  19. I have been using Frontier since August 2013 and really need to find a new carrier!!!! I work from home as a sub contractor for the Federal Government and have had bad phone service off an on since i moved here. It takes 2-3 days to get it repaired and what you don't understand is I am losing wages, therefore, you will not get paid. Are you going to pay my days salary for time missed because I am unable to be on conferences though-out the day??? Would you like people telling you they will get to it in a couple days and dictating your salary???? I will spread the word and I will change carriers.....even though I was told there are no other carriers in the area.....where there's a will, there's a way!!!!!

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  20. Anonymous