Frontier Communications Corporate Office Headquarters HQ

216 comments
Frontier Communications Corporate Office Headquarters HQ
Frontier Communications Corp.
3 High Ridge Park
Stamford, Connecticut 06905-1390 USA

Corporate Phone Number: 1-203-614-5600
Fax Number: 1-203-614-4602
Tech Support: 1-800-921-8105
Frontier Secure: 1-888-620-3663
Business Customers 1-800-921-8102
Customer Service Number: 1-800-921-8101





SHARE:
Next PostNewer Post Previous PostOlder Post Home

216 comments:

  1. Your company needs help with service, I.m 59 and am about to graduate from college with a business degree and the way I have been treated by your company is not the way to improve organizational success. I have nothing good to say about your company, I was treated badly and on my last conversation I told the CS lady Rose to sue me, I have never not paid a bill I owed and I don't feel I owe this bill. I have great credit and am willing to lose it to prove a point. I came from a time when you could still trust people. I was told I could cancel anytime I wanted because of all the problems I had. Apparently they changed their mind or "Dawn" forgot to document it. Not to mention all the times I called in with problems. They do not log all of their complaints. Some of the time I was dealing directly with the Verizon repairman, I guess maybe those remarks did not go in the file.
    Problems: Can't receive calls fix next day, then we can't make calls, fix than all calls are long distance fix, than can't receive calls again fix, than internet doesn't work, this went back & forth. The Frontier service was canceled in July and today I get a email from Dish telling me I owe them for the back months of Dish, Frontier said Dish was canceled.


    Jo Reichert
    Acct 41949528790521125
    12-4-2012

    ReplyDelete
    Replies
    1. Thank you for this helpful review.

      Delete
    2. This company is a scam. Charging customers ridiculous rates
      and service is ridiculously terrible. Phone has constant static in it. It doesn't matter who you talk to they have an excuse for everything. Have filed 3 complaints with the FCC. The manager we were dealing with is no longer in that department. Hmmm go figure. $80 for telephone and internet that is terrible is wrong. They should be going after the company for better service. Someone is sucking the money right out of the company. So if you want terrible service sign up with frontier it will take your money. This has been an on going issue since 2012.

      Delete
    3. This company is a FK*in joke...... I paid my deposit for installation for home phone and Internet and waited my 2 weeks patiently for them to install but in my surprise I missed my appointment. So I reschedule for a second appointment to my surprise the tech never showed. So me calling a gain for a third time and again NOOOOOOOOO tech. So now on my appointment day which is today 3-2-16 I call to see where the tech is to my surprise THE TECH CANCELED..... what type of ish is that. So I call corporate and they act as if they don't know wtf is going ON BRUH I JUST WANT MY DEPOSIT BACK AND I WILL INFORM DISH NEVER EVER GIVE ANOTHER CUSTOMER THE ADVANTAGE TO CONTACT FRONTIER ABOUT NO TYPE OF INSTALLATION .......

      Delete
    4. I am a new customer and am not satisfied i have called twice and been on the line waiting for the rep to fix something for over 30 mins.. I am NOT waiting that long sorry i waited to get through.. NOT waiting again when i get through... its bullshit... then i order Internet and phone and only get internet.... not happy considering another company in my area.. this is ridiculous

      Delete
  2. I absolutely agree. I have never in my entire life heard of such bad service from a company. My husband, who lives out of state most of the year and relies on the internet that your company "provides" him with to see and speak to his daughter, has had NOTHING but problems with the service both technically and customer service-wise. First, he waited a MONTH with them pushing the day back so he had to take off work for them to come out. Finally, they show up, BUT on a day that they did not give him notice of. So they leave a card with a personal number that the guy never once answers. Then they end up just mailing him the hardware. REALLY!? So, he tries to get anyone on the phone to tell him how to hook it up. How do you think that wokred out? Yeah, so I look up how to wire this up for him. THEN they want to charge him an activation fee for an activation he did himself! $80!!! Well, he ends up moving to another house, now his speeds are not even close to half of what they should be, it took 2 weeks again for anyone to come out to help him, and now they are telling him that there's nothing they can do. He has also been charged this month for the other phone number that he has not used and informed them he would not be using and switched it over to the new number. I have heard this story about your company way more than once. I have advised him to take names and keep a detailed record of everything you all say and do regarding his service, like that even matters to you guys. Your customer service people are rude and argumentative. He is being told that the "best" they can do is reduce his bill by $50? Sorry, that's just not good enough. That is way too much to pay for service he is NOT GETTING! The bill is outrageos in the first place You guys are taking advantage of people in rural areas who may not have much money in the first place who have no other choice in many cases BUT to use your internet service since in many cases you are their only option. So, your people strongarm them into contracts under false pretenses and raise their bills for nonsensical reasons. This is absolutely atrocious service. I really hope your "escalation department" calls my husband back and resolves this...ahem...these many issues! SHAME ON YOU!!!!

    ReplyDelete
    Replies
    1. Is this to the corporate office of Frontier Communication? I've had nothing but hassle with them, but they're a monopoly! Only them or no internet!

      Delete
    2. Worst Customer Service Ever...Dish shouldn`t even Tarnish their name. Runaround seems to be the standard at the Corporate Office.................JC

      Delete
    3. Agree,
      This was my response to their survey. He was the first to make us aware of after a year of trouble shooting that we could conduct a Speed Test. Results were pinging off of various towers for each test. Highest Download is 2.81. Highest Upload speed was .52.
      We were made aware from the technician who came out to our building that the lowest Download should be 11.9 Meg and the lowest Upload should be .77. We are no where near this yet paying for a service we are not receiving. He also stated we shouldn't have to unplug the modem again yet that's the first response each time we call. After the Tech left he stated that all of this information was sent to our account. Gave me a number to call 1-800-374-9669. I get asked to go through the same thing again. I repeated look at our account all I want is the service we are currently paying for be provided it is clearly not.

      Delete
  3. I have had to call your company atleast 3 times a week due to not being able to connect to internet. It's always slow or limited accesss. Everyone in our town has the same problem, I think you need to realize that people are sick of paying this company every month for services they are not getting. You need to upgrade!!!! We are sick of hearing "I'm sorry", the apologizes get your customers nowhere. We call and complain and they say they will send a tech out, the tech never comes to the house, only to the frontier building near us. He changes the channel but told us that he didn't think it was going to make a differance, that it needs to be upgraded due to every house is trying to use it at the same time. This is ridiculous, step up to the plate and give your customers what they pay for.

    ReplyDelete
    Replies
    1. I AGREE TOTALLY I AM HAVING THE SAME PROBLEM AND FOR 50.00 A MONTH I EXPECT SERVICE WHEN I WANT IT NOT WHEN THEY SAY I CAN HAVE IT AND I HAD A TECH TELL ME LAST NIGHT THAT THIS IS A HIGH VOLUMN AREA AND THAT HE DOESNT NO WHEN THERE GONNA FIX IT .. WELL IM CANCELLING MY SERVICE AND NOT HAVING NO MORE. BECAUSE I RATHER HAVE THAT MONEY IN MY POCKET THEN THERE S WHEN THEY NOT GIVING ME WHAT I PAY FOR.

      Delete
  4. I've had internet service and phone issues since June of 2012. it is now march 30,2013 and still have the same issues. The internet constantly goes on and off every day all day espeacially evening and night. and people try to call us the phone rings on their end but not into the house . this happens often . and the phone repair men claim they called but i didn't answer so they can't come out. how can I answer if it doesn't ring??
    I have written the Wv. Frontier president and my attorney has also written him Mr. Arndt . They still absolutely refuse to repair my services and refuse to contact me or even try. WE ARE GOING TO FILE A CLASS ACTION SUIT in 1 month if something is not done and Mr. Arndt was told this I guess they just don't care.
    I've spent 500-800 minutes a month on the cell phone trying to get someone out here the 1st 4-5 months. They claim they show up but yet no one had ever came out I'm home all the time especially when they claimed someone will be out.
    After the 1st letter to Mr. Arndt they did come out a few times and found many issues in their lines and switches but 1st they claimed the issue had to be in my house and they cut all my phone lines and didn't rerun them so now we have 1 phone in a back bedroom. i was told to buy cordless phones.
    The Romney Wv. supervisor Eric Feaster absolutely refuses to address this issue or contact me in any way any more.
    We have had it.
    I was told I was getting credited to my account and I owed them $0 for that month. However I recieved a double bill and they are threatening to turn off my service and refuse to give the credits. I have never been late or missed a payment.
    I hope people in every state decide to do as I have and get a attorney . Most will get pd. from the case . May be if people start suing to get the service they are required by law to give us they might actually fix something.
    Robert Harrison

    ReplyDelete
    Replies
    1. Just wanted to know if you all have actually proceeded with the class action suit? I along with a couple of others were interested in the same thing. You may contact me @ 931-260-1284. Thanks!

      Delete
    2. Let me know how to contact the attorney and I will join the suit.

      Delete
    3. Please post info on this class action you to contact the service that frontier provides is a fraud and needs to remedy either through the courts or with government investigation

      Delete
    4. I'm from the future it's July 8, 2014 I would like to know if this lawsuit is still going on I have the same problems as a lot of you who posted here. It's totally very, very bad service. if someone could let me know if this class action law suit is still on going if it is I'll get involved in it too.

      Delete
  5. here is how they work, started or buy a system advertise and get more customers, max the system out, get more customers and profit, get more customers overload system, get more customers and profit, blame customers for overload, add more customers system failing more profit, make minor upgrade at smallest cost, add more customers and profit, lose customers, add more customers ,etc,etc.
    solution one million customers stop paying there bill.
    one million customers filing suit. all we need is a lawfirm and place to contact and join the suit

    ReplyDelete
    Replies
    1. Yes, yes, yes that is exactly it! We were promised up to 3megs of internet, I just checked it 5-6 times it is currently .13megs. We have no other internet around, or we wouldn't be using this trash they call high speed. At least 4yrs of this, and calling them getting nowhere! My wife works online so really were losing money 2 ways. How are they still getting away with this, gas stations did this and the government stepped right in and said NO, NO! I tell the wife were paying for a castle and getting a dog house! So please STOP their maddness.

      Delete
    2. This comment has been removed by the author.

      Delete
  6. What a mess. I started service with them for my business. Opened my account on May 13 and had a scheduled install for May 16. May 16 comes and goes, no show by a tech and no call from Frontier. Call them on 05/17 and was told they would be there today. What a shock, no show from a tech, and no call from Frontier. I call the business rep and leave a voicemail and send her an email and receive no response back. I call again on May 20 and finally get a helpful person in tech support that says they got everything set up to the box in front of my business but just need to come inside to finish the installation and they will be there at 8:00am on May 21 to finish. I give it until 10:00am when nobody shows up AGAIN. I finally get a hold of my rep via the phone who actually says "Hi, I just tried to call you" Really? it is my cell number will a call log history, you really think I cannot tell if you called? I am put on hold as she tries to reach the tech. Comes back on the phone and says she cannot reach him, but left a message. At that point I am done waiting and tell her I would like to cancel my order and account. Other than a very brief "sorry" they seemed just fine with loosing my business. about five minutes after closing my account, the tech calls me to confirm an order for an install. I tell him that he is 5 days and 2 hours late and I chose to close my account because this has been such a mess and he says "ok, thank you" the only way to describe it is that he was thankful I closed my account because that means I lessened his workload. I can honestly say I have never been met with such indifferent and un-motivated customer service before.

    ReplyDelete
    Replies
    1. This is exactly what has happened to me, but if I don't use Frontier, I don't get internet.

      Delete
  7. Anyone interested in potentially filing a class action lawsuit, please give me a call asap @ 931-260-1284. MsP

    ReplyDelete
    Replies
    1. I have just been dealing with some of the same issues for months. Incorrect billing, little to no service and to top it off, I am beginning to have issues with one of my phone lines. This has gone on for way too long and I really am SICK OF IT!!!

      Delete
    2. I will more than happily join your class action law suit. I feel bad for the owners because you put your trust in these people you hire, and they run your business to the ground 😯. Really breaks my heart with there Customer service, or should I say horrible service. I am having billing issues also that they seem to not want to resolve. I heard of there horrible service but thought to myself ahh let me give them a chance only to find out it was all true. But you know what they can ignore the complaints now, until they lose all there customers and the owners are now out of work for not being concerned with all the many complaints being made... trust it may not happen today or tomorrow, but it will
      Happen if you guys do not change.



      Delete
    3. My 91 blind and breathing problems has no phone for 2 days.They are mornas and its a joke.she can't even call 911.now this is sad

      Delete
    4. Same issues here. They took over Verizon FiOs (which didn't have any issue). Now we have lost connections several times. As of yesterday morning, we called about our phone being out. Their tech, after several reboots, have killed our phone, tv, and Internet. One moment we have a tech coming, the next, we have a new router being snail mailed, to a tech on Sunday, and now it's Monday sometime.

      Delete
  8. Frontier has got to be the absolute worst run company on the planet with the absolute worst customer service. I have had nothing but problems and frustrations since they took over from Verizon. The impression I get from everyone I talk to is very nonchalant and they could care less whether they have my business. The most frustrating thing is Frontier is the only phone company in the area so I can't go anyplace else and they no it so they treat you any kind of way. Customer service employees lie to you that they are putting in requests for equipment and never do it. Customer service managers never call you back with follow up information. I hate this company and wish they would go out of business.

    ReplyDelete
    Replies
    1. I'll join the class action lawsuit..I've only had their service for a week (forced merger from Verizon).. now so many things I can't have access to and no one in Customer service can help me - they don't speak clearly and don't understand plain English. Why am I paying the same rates as my former Verizon (you took over); but I have less options now? My bills should be reduced asap - or I'm going BACK to Time Warner and I was not happy with them; but I'll take them back over Frontier!!!

      Delete
    2. Frontier is the worst company I have ever had the misfortune of being involved with. On June 24, 2016 I lost my phone services. I called Frontier and they told me a technician would be out on the 29th between 0800 and 1200. At 1:30PM on the 29th I called to find out where the tech was and was told that due to the overload of work they would not make it today. I talked to Bryan, Kathy, Keith, Desirea and Adriana. No relief, however, Desirea, a supervisor called the dispatchers office nd was told that they would not be here until the 3rd of July. I realize how busy people can get but this is the worst situation I have ever been. I agree with everyone here. I have two Frontier accounts and am now looking for an alternative even if I have to go with Hughes Net or one of the other dish companies. Verizon wasn't exceptional but at least they got the job done.

      Delete
  9. I LOVE FRONTIER!

    ReplyDelete
  10. I have worked with telecommunications for over 15 years. I have dealt with all the major carriers and a lot of smaller ones. I understand mistakes will happen, but we have been dealing an issue for over 14 months on lines that have been cancelled. Frontier is the worst company I have ever dealt with in this type of situation. I don't know how they have stayed in business.

    ReplyDelete
  11. I used to work for Frontier and I find it's interesting that this company is continually terminating good and dedicated employees on a weekly/monthly basis, yet they can keep their Fort Wayne Call center director who was recently arrested for domestic abuse against his wife. Obviously they have no morals since they find this is acceptable behavior....hmm

    ReplyDelete
    Replies
    1. What comes around, goes around. Karma is ;)

      Delete
  12. I have had this company since they were GTE all the way till present Frontier its only concern is greed they.
    Our DSL service which is supposed to be 3mb service is literally as slow as dial up. we have contacted them on numerous occasions they are aware of the issue in our area but have no plans on resolving the issue.

    I have files and FCC complaint also a PSC compliant my state i am in contact with our Senators and Congressman also the BBB also contact Senators that over see The FCC .

    They refuse to upgrade our exist system to handle thier clients but they have the funds available to Buy ATT in Connecticut.
    Ans while you are on hold they are trying to upsell you more services i would be glad just to get what i am paying for now.

    Avoid the Company they do not care

    ReplyDelete
  13. horrible horrible customer service! I can't believe that in today's day and age, there can be service this bad. 2.5 hours on the phone bounced from one rep to another, and I am not even close to anytone hearing about my issue.

    ReplyDelete
  14. I have read all of the complaints from those who have posted. I think there are a couple of ways to make this company responsive to their customers. Then, IMHO, call the telephone number to their corporate HQ in Ct. (203-614-5600) and demand to talk to the CEO, COO, President or whomever. And make your problem known in no uncertain terms. Or go to www.frontier.com/customerservice/contacts and find a management person in your area and call them and make your problem known as well. If we all start flooding them with telephone calls, they will get the idea.
    I have given Frontier 2 weeks to correct the Yahoo email problems, or I will then change my internet provider, telephone company, and all other services I purchase from Frontier. (I have the luxury of doing this where I live).
    As far as telephone service goes, look into a cellular BASE system for your telephone calls.
    Then maybe someone knows of an attorney who would take a class action lawsuit against Frontier for breach of contract and the services they said they would provide.
    Steve

    ReplyDelete
  15. I am also having MAJOR email issues that have been going on for over a month now. I work from home and the latency/lag problems have not been resolved after 8 phone calls, 8 different stories about what is wrong. My emails lag from 1 or 2 hours up to and including 12 hours. These are not emails from my old Aunt wanting to show me photos of her cats. These are emails from my bosses. I have no other option at this point but to have my clients email me at my gmail account which is cumbersome and frankly embarrassing. Frontier has been nothing but trouble since they first took over here in WV. My internet service is so slow I can walk faster. I'm contacting the WV PSC and legislatures.

    ReplyDelete
  16. VERY UNPROFESSIONAL!!!

    ReplyDelete
  17. I closed my account with Frontier, when i got next bill in I had a credit of over $120 and told by customer service that I get it back in 3 months( 3 billing cycles) Called corporate and waiting to hear back, I wont hold my breath

    ReplyDelete
    Replies
    1. Update to my earlier post on getting refund. I called corporate and they got the issue sorted out. Very pleased with outcome. Up till this issue I had no problems with Frontier.Loved Frontier and their service. Kudos to the corporate office especially a lady named Kim.

      Delete
  18. Very unprofessional!!!!!!!!!! Been with them sixteen years I cant wait to be able to leave this company!!!! People beware they lock you into a 2 year agreement without you knowing it!!!! stay away!!!!! they lie

    ReplyDelete
  19. I have been using Frontier since August 2013 and really need to find a new carrier!!!! I work from home as a sub contractor for the Federal Government and have had bad phone service off an on since i moved here. It takes 2-3 days to get it repaired and what you don't understand is I am losing wages, therefore, you will not get paid. Are you going to pay my days salary for time missed because I am unable to be on conferences though-out the day??? Would you like people telling you they will get to it in a couple days and dictating your salary???? I will spread the word and I will change carriers.....even though I was told there are no other carriers in the area.....where there's a will, there's a way!!!!!

    ReplyDelete
  20. As a former employee I know that they will never solve the service problems because they don't care about the customer's service only that they pay their bill. If you call to complain they will try to upsell you.

    ReplyDelete
  21. I agree that they lie I have been told for over 4 years that high speed Internet would be available in my area soon. I only live 4 miles outside of town and it's a well traveled road with alot of residence. I have called and called it does no good I mean it's 2014 and I can't even get high speed Internet what a pathetic company.

    ReplyDelete
  22. Can't fix my internet connection that is down more than up. 10 years now I have had this problem!

    ReplyDelete
  23. Trouble with my phone line now for months. My phone automatically calls 911 then here comes ambulance, police and fire trucks. Have called repair service the guy comes out says he dont find no problems with the line and tells me its not his problem. One time I wasnt even home and today makes the 6th time this has happened. I feel when this happens the emergency crew needs to bill frontiercause they said my line isn't the only one than does this.

    ReplyDelete
    Replies
    1. OMG! It's bad enough having to deal with fuzzy phone lines, slow internet, billing problems, and poor customer service. But to have your phone automatically dial 911 and have emergency vehicles showing up at your home, is the worst thing I've heard so far.

      Delete
  24. I am very disgusted in your internet service. first I live out of town so I get slower internet. when I ordered it, I was told the slowest package they have is 5mb download. they told me right off the bat I would not get better than 1.3 on average in which I pay for 5mb. well that is the lowest package we offer. well on average I barely get 1mb usually slower. today is very very slow. I can't believe that you won't let other companies use your lines. with all the millions of dollars you line your pocket with don't you think you could upgrade your equipment and or lines to give people what you offer. you are the dinosaurs of internet and you screw over the people that don't have another choice. maybe it is time to sell out to at&t they are putting in new lines all over the place. If I could change providers I would do it in a heart beat. well you suck. get with the times. we don't like you and your company. I would be ashamed to be CEO of this company. rant over

    ReplyDelete
  25. Because we haven’t been able to use your frontier secure email service for 10 days, it occurs to me that your competitors could have a hey-day with this kind of info since I feel sure that we are not your only internet customers with a problem.
    If I were your competitors I would use your advertising against you. Your “Frank” mascot really seems stupid to me and I would mock you by saying “it is just a lot of bull”. I would also tell my customers that you had better like playing solitaire because that is the only thing you can do while waiting 10 days (so far) for frontier to fix your problem. The 24/7 access to technical assistance is true but it won’t fix your problem because no one there will be able to tell you why it doesn’t work or how to fix it.
    I have been on the phone with frontier more than with friends and family for 10 days (so far) so, if you enjoy conversation with lots of people, frontier is definitely for you. Some of these people will seem very nice and sincere when they tell you that your service will absolutely be taken care of in (you fill in the blank because it won’t matter anyway) minutes, hours, days, weeks. Occasionally you will be handed off by a tech and given a customer support person who, after ? hours (you fill in the blank) will tell you that she doesn’t know how to help you. If you are lucky (or unlucky) enough, a person will promise to help you by calling you at ? O’clock (you fill in the blank because it won’t happen anyway) to make sure your system works.
    Interspersed through all of this is much music, advertising, and folks who will shift you to other folks presumably looking for someone who actually knows how this company works. If you are lucky (or unlucky) enough, you will be sent right back to the person who sent you, etc, etc, etc. After 10 days, you will feel that you know these people personally and well enough to send them Christmas cards, just not by email.
    Please give “Frank” and your C.E.O. a message from me – I am really tired of your bull and the frontier shuffle. That dance will never be popular. Word of mouth can be your best advertising or your worst enemy. You choose.

    ReplyDelete
  26. HOW DO YOU PEOPLE STAY IN BUSINESS? YOU REALLY DON'T HAVE CUSTOMER SUPPORT - YOU HAVE PEOPLE WHO ANSWER THE PHONE AND HAVE NO CLUE HOW TO HELP YOU. WHY DON'T YOU USE THE MONEY YOU ARE WASTING ON ADVERTISING AND HIRE TECHS WHO ACTUALLY KNOW SOMETHING ABOUT HOW TO SOLVE A PROBLEM?

    ReplyDelete
  27. Well, I see by the comments that I am not alone. It's obviously time to look for another provider.

    ReplyDelete
  28. Some of Frontier's problems can be attributed to the demolition/destruction of their phone boxes. Road crews and farmers who are bush hogging frequently hit these boxes, destroying them, which in turn knocks out service to a lot of people. Frontier does not seem to be very fast with repair service. They need to mark these boxes in rural areas better, perhaps with an 8-10 foot pole, so that they do not get destroyed. Also, when service goes out, I see the technicians trying to find these 2 foot tall boxes in among weeds and brambles 10 feet or higher. Then the tech, has to spend time clearing out a path to the particular box so that they can work on it. It seems like it would save Frontier thousands of dollars if not hundreds of thousands of dollars a year, to do some preventative maintenance. Farm tractors and combines also destroy these boxes. They cannot be cheap to replace, nor is the salary to pay the techs, cheap.

    ReplyDelete
    Replies
    1. Wow! really, they know right where these boxes are! dont try to give them a way out! They need to quit selling people high speed dial up! its not even fast dial up!

      Delete
  29. As soon as my house in NC sells, I will be cancelling Frontier, I am STILL trying to resolve an issue with them. Their automated system screwed up and took over $1000.00 out of our checking account. I called them about resolving this issue and here it is day 6 and I keep getting told that it is resolved and when I check my bank account, guess what, IT'S STILL NOT RESOLVED!!!!! What the hell does one have to do to get this resolved! LIES, that is all they have for me! If you don't need frontier, RUN!!!!!!!!!

    ReplyDelete
  30. Why are there no responses from company representatives?. I think I can tell you why!! Because your arrogant! You don't care. Here is one more rotten experience to add to this list. I call to have internet (Indiana)installed in my apartment. The young gentlemen on the phone did not have a clue. He was so uniformed he had to transfer me to another rep, he tells me the building I live in is not wired and is not sure if I can be installed so he places me on hold( mind you this is a usual custom for Frontier, 30 min wait plus is the norm)to speak to another person. So, this gal gets on the phone, looks up my address and says yes. Long story short, I spend more than 30 minutes on the phone with her, I set up an install day for a self install. She tells me I should get my modem in 7-10 days. Well, day before install rolls around and no modem? So, I get on line to chat with someone because I do not want to get placed on a thirty minute plus hold. This rep proceeds to tell me the modem was never ordered and she will put an order in and I should receive it in 2-3 days. Guss what? I get home from work the next day and there is a UPS ticket on my door stating I have a pkg form Frontier. Of course its the modem. So I attempt to do install(because of course we are beyond the install date so it should have been activated like I was informed by the customer service gal right lol!!) and get no response(no DSL) so I get on the phone wait another 30 minutes to be told my account is not activated. All this time Im asking 'DID THEY DO THE INSTALL" and he cant answer me? so he says he is going to transfer me to customer service whom promptly disconnects me. By this time Im fuming. I waited 24 hours after cooling off and tried yet again to see if it was activated, but nothing. So I call again, wait 30 minutes, get cut off. Place another call wait 30 minutes, explain my problem, they insist on running the same tests only to find out it is not working. Again I ask "DID THEY ACTIVATE" and again I don't get an answer. By this time Im asking myself why do this, they obviously cant find there butt with both hands!! This time around they promise me to have a tech come out in 24-48 hours to see what the issue is, they never commit to fixing it only to check the lines ? So, tonight when the 2-48 hours was up and I didn't receive a notification that is was fixed I called, go through the whole song and dance of waiting only to be told he never made it out ! Gotta love that great customer service lol!! This time I let loose on them and tell them to send me a return ticket Im sending their modem back and that I want my account cancelled, Im calling Comcast! . The rep seems to understand but asks me to hold to speak to a supervisor(do you believe that, hold yet again lol). I waited like an idiot for awhile and them hung up. So he calls back, phone rings once and disconnects. So he pages me an 800 number of customer service where you have to go through prompts and be placed on hold. Really!! are you serious, does anyone but me see the stupidity of this lol!! This apparent supervisor really gave just a bunch of excuses for the inept way this whole situation was handled and stated he cannot guarantee the lines will be fixed. He stated in a very smug way that he bumped someone else farther out so the tech and check my lines. Frontier is getting one last chance and I honestly think your going to screw up yet again. Im sorry, should I feel bad about that? Am I supposed to feel guilty that your finally doing what you said you would do? I am by far not and expert but I do have a BS in Organizational Management and have worked in customer service almost my entire adult life. There is no excuse for the way this company runs other that POOR MANAGEMENT!! News flash frontier get your collective stuff together. Don't make the mistake of thinking your so big that nothing can touch you. Word of mouth is a strong motivator and the word or words for Frontier is "Extreme Disappointment!"

    ReplyDelete
  31. What doesn't kill you makes you stronger ... Frontier Communications does try to kill you!

    ReplyDelete
  32. Frontier is a bunch of illiterate idiots who don't know what they are doing. Caller ID been disconnected for no reason for 2 months already. 5 phone calls (1+ hours of wasted time per call) and all you hear f**ng "so sorry" and apologies all the way around. I don't understand how this business is still in business the way they operate with no brain or any from of intelligence?

    ReplyDelete
  33. I own a small business here in Carbondale IL. 2 moths ago I signed up for a business package with internet and long distance package. When I signed up they told me I'd get 7 Mbps, however I only get 2.75 Mbps. So today I called Frontier try to resolve this issue, perhaps a discount for the service they promised. Now they tell me my business location too far from their head office, so they can't guarantee the speed they promised. They offered fiber internet for additional fees. I feel being cheated and fooled by the Frontier customer service. Be aware if you are signing up for a service.

    ReplyDelete
  34. Have not had phone service since the evening of 1/19. Called in on 1/20 at 1 PM. Talked to Reggie. He put a service ticket in an stated it would be fixed with-in 24 hours. That did not happen. Called on 1/21 at 2 PM. This is when the real problems started. Went through there phone menu and no matter who you direct the call to it winds up at the tech service group. Talked to Alex - wouldn't help. called back - talked to diane - Shouldn't even have a job. called back again - talked to Donnie, hug up. had to called back again Talked to Christina - Kept me on hold then got dis-connected. Called back again - Talked to Emily. Stated it would be fixed by end of day on 1/22. Called today 1/22. Talked to Maddy,
    first stated it would be fixed by 5PM then changed it to 2PM.
    I am sure it will not be fixed. Can't get in touch with anybody who cares or wants to work with the customers. Maybe they do not have any Managers there. Pretty obvious, this is the worst Company for customer service out there.

    ReplyDelete
  35. We had Frontier phone services for our home for about 25+ years. The phone service was great and in the many years of service, we only experience down time about three times and two of those were due to heavy storms and the service was restored promptly. We decided to add Frontier internet service which was ok at the beginning. It it was slow but not too bad. Unfortunately, for the last three years or so, we began experiencing more and more internet down time, the connection would be lost. We would try to reset the modum and occassionally the connection would be restored. Frontier did try to address the issue in multiple occassions by troublesooting, replacing the modum and by sending technician to our home. After several attems to address the issue, we continued to experience the internet service being lost. Being a long time Frontier customer, we were reluctant to change service providers. Eventually, we made the decision to end the service. In general, we always had appropriate customer service, I really can't complain about it. Customer service representatives always listen and tried to address the issues. However, the problems with the internet began impacting our ability to download school assignments and materials for homework or reading. We decided to change providers. My recommendation to Frontier is to improve their internet services. Perthaps this will prevent customers switching to other providers.

    ReplyDelete
  36. Frontier you are horrible!!!! I am sick and tired of my internet going in and out all the time!!! Unfortunately I have no choice but to deal with you cause I live in an area where you are the only phone and internet carrier!! If ever someone else comes in offering phone and internet I will gladly switch over!!!! I am sure in the bigger cities you give better service cause if you didn't you wouldn't have any customers!! UPGRADE your system!!!! Just tonight I can't count how many times my internet has gone out!! Your internet service is in the dark age, I hope your company gets sued!!! You deserve it for your crappy service!!!! I am tired of calling customer service, tech coming out and there is nothing they can do about it!! If you know the internet can't handle all the people on it in the county at the same time then fix it!!! I pay every month for service I am not getting and for you that is fine, your making your money, but if I didn't pay my bill you would cut off my phone and internet!!! I don't see that as fair since your service sucks and half the time it doesn't work!!!!! You are a terrible company, the worst I have ever dealt with!!! I pray everyday that another company would become available so I don't have to deal with you!!! You suck!!!

    ReplyDelete
  37. central il Same treatment here. Paid the price they ask to disconnect. Doesn't do any good to pay them the disconnect fee. They keep billing me every month for the last 5 months Iwill not pay them again. I can prove I paid them and sent their equipment back to new York still they bill me and last week got a threatening letter saying if not paid other actions will follow. Checked our credit score and sure enough they dinged it for five months of late payment when I owe them NOTHING. This has to be mofia controlled. How can they keep writing phoney bills when they are already PAID? They will ruin honest peoples credit ratings and it seems there is nothing anyone can do about it Please file a class action lawsuit and I will gladly join it Orville

    ReplyDelete
  38. Ok so This Company has got the WORST Service EVER !!!!! I saw that someone is trying to take legal action and i would LOVE to be apart of it !!!! they have the WORST customer service they also dont communicate very well i would LOVE To call and talk to the C.E.O The C.F.O And anybody else that will listen to me about there company THEY SUCK ...

    ReplyDelete
  39. This comment has been removed by the author.

    ReplyDelete
  40. Boy you ALL sure have that down pat... they overload the ISP with customers then start charging them more to bump them up above others. They should be breaking down the servers to handle only the maximum amount per load but they are keeping the profit of more customers and charging them to upgrade instead. That is even MORE profit. What a racket.... Isn't the FTC, PUCCO, PUCKO or something supposed to governor RACKETERRING in the utilities companies? What happened to the lawsuit? It takes me hours to do just a couple things online. It is so interrupted and choked up. I get so mad and dread getting online. I suppose this is the way they will shut us down. Maybe they are practicing.....for NWO...

    ReplyDelete
  41. 4/12/15 Just signed up. No installation fee promised. Got first bill with $150.00 installation fee added. I think I just got hustled. Have any of you had this problem. Ed

    ReplyDelete
    Replies
    1. YES YES YES! This is a common occurrence!

      Delete
  42. If anyone is aware of a class action law suit against Frontier for providing crappy internet service while still charging you full price, please post the information for others to see.

    Thanks....

    ReplyDelete
    Replies
    1. Class Action suit in West Virginia at this time!

      Delete
  43. I will be contacting a lawyer!! Class action suit is on the way!

    ReplyDelete
    Replies
    1. Please let me know about a law suit. Im totally on board. My email is katfight32@aol.com I have had no internet for 2 weeks, and a service tech leaves a message on my voicemail saying it will be at least a few months before it will be fixed, possibly end of summer. This voice message will assist in the suit so contact me! This company needs to upgrade or quit. Talking to supervisors endlessly does not work either.

      Delete
    2. How is the Lawyer thing working for you, I think I need to contact one at this point! I do believe there is some wrong doing on Frontier's part and there is no end in site!
      Please let me know!

      Delete
    3. I would like to be a part of anyones lawsuit they need to get another phone service started other than frontier so we can put them out of bussiness they dont need to be in bussiness the way they run things they scam people out of money its not right

      Delete
  44. This company sucks. I have never had a problem with Att but all I get from you is slow service and interrupted freezing of the tv and internet. I should start charging you. Just as soon as I can arrange a different carrier I will. You are the worst provider ever.

    ReplyDelete
  45. I am having the same issues. Slow service that works for 2 days then back to same issue for over a year and the service techs have no idea how to repair it. They keep bringing modems every time they come out. I have a collection of modems in 8 months time I had collected 6 modems. Can you believe this. I had my whole house rewired, they have no clue. We had a storm a year ago and since the storm the service has gotten worse.

    ReplyDelete
  46. The company is sooooooooooo horrible. The customer service sucks, they set appointments and don't show or call after you've have taken a day off from work. I am going to do my best to get them out of my area. The deals they offer aren't worth it, I just want to see them gone and service provided that I can use.They are all liars and have been working on my issues for a year. They come into small towns and take advantage of people such cowards. These so call techs need to be retrained because they don't have a clue to what's going on.

    ReplyDelete
  47. This is the worst company on the planet, nothing but lies and bull comes from the customer service people. I'm not sure why this company is still allowed to operate. I placed an order back in May and was given a number and install date for my internet service and never got it then I complained to the BBB and let them handle only to have the CS rep David Neal lie and tell them I cancelled my order....REALLY? Why in the world would I do that when I need the internet for my business. Wow are you kidding me, plus they said I had to pay a deposit that was NEVER refunded to me. Not only are they liars but thief's as well. Where exactly is the CEO, oh I know sitting back collecting money and not giving a crap about a good name. You people are worthless and liars who have no morels or any idea of how to run a business. You really need to sell your company or fire everyone that works there. I am going to continue my fight because I paid for something which makes it a binding contract and it's all crap.

    ReplyDelete
  48. Lol, I have been on he phone for 15 minutes and counting. Asked for the corporate headquarters phone contact and or e-mail for my boss who is having problems getting a locate done so that he can put up a fence on his property. Brenda, the rep, has now left me hanging on the phone for 10 minutes, I gather waiting to see if I will hang up or getting advice from her supervisor....8:07am PST, Brenda just gave me "Chad's" , her supervisor's, direct number and I asked one more time, "all I am asking for is the corporate fax and or phone number and you cannot give me that?" Her answer, "well, usually it goes through the chain of command, let me check." And, I am now on hold again. Folks, when a customer asks for public information, you cannot refuse it to them. That is unethical business practice, Chad, you need to make sure your customer reps know that they cannot keep information from the public, it only causes problems for you and your company. 8:12am, Brenda signed off letting me know that Chad would be following up with me, but that she was not allowed to give me any corporate phone numbers, even after they were politely requested three times. Best way this could have been handled would have been for the customer service rep to be allowed to give me the "public contact numbers" for their corporate offices and a follow up call planned. It does not lessen or soften problems, it creates more when time is wasted for the consumer.

    ReplyDelete
  49. I would like for Frontier to call me and explain to me why the community I live in is not provided with internet service. When I call customer service they say it is a money issue. I think it is poor management we are in the 21st century with internet the world stops. So if anyone from Frontier see these message I would like a call. My name is don Traub and my contact is 217 254 4331. If I don't receive a call I will assume this just another black hole. I called the corporate number listed on the internet but it just rings and rings. I am taking positive assumption that you are all in a meeting working on getting my community internet.

    Thanks

    ReplyDelete
    Replies
    1. I don't know what community your in but stay away from Frontier!

      Delete
    2. Yes ruuuuuuuun as fast as you can away from Frontier. You will face nothing but headaches and frustrations if you install their internet.

      Delete
    3. U dont want there internet service its bad

      Delete
  50. Does anyone know the number to the elkins wv office?

    ReplyDelete
  51. Horrible customer service. Will not be recommending them to anyone. The reps cant even get there storys straight when it comes to certain issues. My internet only worked about 30% of the time. Very unhappy and by the looks of the other comments i am not the only one. You would think with all these unhappy customers frontier would do something about it but its obvious the only thing they care about is the money. I hope your company goes down HARD!!!!!

    ReplyDelete
  52. I have had their "service" of internet and phone for five years only due to the fact they are the only ISP provider in my area in the rural area of Cumberland County, TN. Constant low speeds, telephone outages and poor response from their technical people. I wrote two letters to the President of Frontier with no real improvement noted. Their local supervisor gave me his phone number supposedly to let him know if I had problems , but has not answered his phone or responded to several voice mails over the past several weeks. Last night the Red Cross just tried to call me as I am a disaster volunteer and they got a message my phone number was not a working number. My neighbor tried to call and got nothing but crosstalk on the line. Just ran a speed test and got 300k download speed from my notebook on the WIFI network; supposed to be over 10 megs. I just wrote the Tennessee governor about them and am filing a written complaint with the Division of Consumer Affairs. If there is a class action lawsuit, I am a player. I finally gave up on the reliability of their phones and bought a cellphone Let me know at Bigwater1@aol.com.

    ReplyDelete
  53. They are billing me $500.00 for service to a house that burned down a year ago. Daahhh!!! Can't make it go away and now they have reported it to the credit bureaus. Any Ideas?? Could picket - in need of a road trip.

    ReplyDelete
    Replies
    1. YEAH...SUE THOSE IDIOTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      Delete
  54. Im on the phone with Corp office in CT Im speaking with Angel Executive Install! 1.203.614.5600 So far she seems to be helpful! Stand By for outcome!

    ReplyDelete
  55. I have had several problems with this company since I have used them and the only reason I stay with them is because they are the only company that offers internet in my area.

    I work from home and on several occasions my internet has been interrupted causing me to miss deadlines and added on several hours of work that I don't get paid for. Last week I needed a tech to come out to my house and left two messages at two different locations for a manager to call me so that I could get the issue resolved as quickly as possible, however no one ever called me back and when I called back and finally spoke to a manager, they told me they were sorry but there was nothing they could do.

    Today my internet was interrupted yet again, and when I called customer support they told me there was an outage in my area and that they would try to get someone out today to fix it but could not guarantee it would get fixed today. I asked for a manager and spoke with Josh who was out of Texas. Josh not only got on the phone right away to get someone out to my area but he also personally followed up with me to let me know he had a tech on the way and then had another call placed to me a couple hours later to make sure my internet was up and running ok. Of all the headaches I have had with this company I would just like to give a big thank you to Josh from Texas for his excellent customer service.

    ReplyDelete
  56. I will use my name. Frontier in Penna. is a joke. I was without internet for 4.5 days. Had to call the home office to finally get service. When you call in not all workers put in the computer that you called and what you called about. Not right. I have had to call the home office more then a few times, beginning with the day I was supposed to get the internet. Never received the black modem. That should have told me something. Nope I'm a blonde. Last year we were without internet for again 4 or 5 days. Got the bill it was for $17.17. Get the bill this month for this time without internet and it is for the full amount. What they didn't know that this whole area was without internet for 3 to 4 days? Of course, but Frontier is so greedy and don't care about their customers that we got the regular bill. So again I had to call in. Didn't get the same kind of discount as the last time. Why? Greed? My opinion. Even when I called the home office in Stanford again. Why should I have to pay the same amount when I have to work to get any kind of deduction for being without what I am paying for? Does anyone in Frontier not get paid for their work. I woke up at 9 this morning late for me. But I just spent the last 2 hours and 10 mins. trying to get some kind of discount for not having the internet for 4.5 days. And out of three customer service people only one knew how to talk to an irate customer. Poor service all around. We are seniors and need the internet for all kinds of things. I check on what my partners medicines are and what the do. I check our accounts and everything else you can think of. And for us being without internet to contact family or friends when we need to everyday, Well if the smell gets to bad because no one knows that we may have died, make Frontier come clean up the mess. So disgusted with the company and what seems to be Frontier's greed, lousy service etc. Cheryl Golden

    ReplyDelete
  57. I cancelled my frontier package July 7th have a family emergency and I have been waiting for a refund forever they are telling me oh they can not refund me until 4 months later in the mean time my family has to suffer as they are holding my money there service is crappy they should refund me a full refund having to deal with all of this grief and waiting I am so disappointed in this company I will never recommend them to any of my family nor friends and I do want a full refund and they can go ahead and send me a box so I can send back all of there crap thank you have a nice day.

    Justine Possemato

    ReplyDelete
  58. My Mother in 87 years old. She has Life Alert. Her phone went out Monday. She called them, told them that she was elderly and lived alone with a Life Alert System. They told her that her trouble call would be escalated. They failed to tell her that her repair call was scheduled for Friday. I called them twice yesterday and talked to Carlisa at 2:34pm, and Germaine at 4:54pm and was assured both times that the trouble ticket had been escalated and that her phone would be fixed on Wednesday. I called them at 5:30pm since no repair people had showed up and was informed by Ruth that her repair ticket was escalated twice, they just aren't escalating any repair tickets in my Mother's area because they have so much work to do that it wouldn't be fair. That area is a large retirement area, and so I imagine there is a lot of senior citizens in the same boat as my Mother. I am filing a complaint with the FCC and with this company Corporate for all the good it will do. If my Mother falls, they will have a lawsuit on their hands. They are putting peoples lives in jeopardy and have taught their customer service people to lie. It is a shame!

    ReplyDelete
  59. My mothers phone has been out since July 29th and Ricky at the customer service center keeps telling us everyday it will be the next day, Your customer service is rude and they lie, no reason that a phone should be out that long.

    ReplyDelete
  60. I've been on the phone with Frontier for the last hour on one of many calls about interrupted internet service. My complaint is no different from the others here... I just wanted to say it's genuinely unfortunate that a company boasting 100% U.S. employees doesn't take equal pride in trying to provide a superior - or even adequate - service. There's something to be said for being a good, reliable business. They could do that, I'm sure, and still make the same money (more, even, because people who have cable options would choose to be loyal to them). Is it laziness? Or had the work ethic fallen that far? Either way, it's disappointing.

    Embarrassing, even. This is a large American company - and this is how they represent our country's communications system and infrastructure? How humiliating.

    I've already made an appointment to change my internet and TV providers. They have their own problems, as all companies will, but they're nothing compared to the sad corporation that is Frontier.

    ReplyDelete
  61. Update: After leaving that comment, I called corporate headquarters, had a polite (pleasant, even) conversation with a manager, and was happy with the outcome.

    ReplyDelete
  62. THIS COMPANY DESERVES NO CUSTOMERS, I HAD APPOINTMENT 10 TIMES WITH THEM NOT SHOWING UP AT EVRY APPOINTMENT, THEY LIED, MAKE FASE STATEMENTS AND JUST DONT CARE ABOUT CUSTOMER SERVICE, ORDER NUMBER 36077068 SO YOUR CORP OFFICE KNOWS WHO I AM, I HOPE YOUR COMPANY GOES OUT OF BUSINESS TODAY AND THE MARYVILLE OFFICE GETS FIRED(EVERYONE). TAKE CARE OF CUSTOMERS AND QUIT MAKE FASE STATEMENTS TO CUSTOMERS ON A DAILY BASIS...

    ReplyDelete
  63. We've had a nightmare with frontier that started in May last year when we moved into our home. The tech didn't show until 2 days after the appointment. No one bothered to call us. We called several times to confirm the appointment. We called at noon on the appointment day and were told yes the tech is coming. At 2pm we called and told yes the tech will be here. At 5pm we call and are told the tech won't be coming and hopefully will be out tomorrow or the day after. We sit all day the 2nd day waiting and NO tech again. We've had constant problems for which we've called multiple times. We have called tech support 3 times in 2 days. Each time they swear this item is the problem and tell me what to put in the modem. It works for a little while and dies again. Today I lost 3 hours work typing a report for work when the modem rebooted itself. I called again. They are supposed to be sending a new modem which I'll have Monday or Tuesday. If this doesn't solve it, my next call will be to every media outlet within 100 miles of my home and then to an attorney.
    If there is a class action lawsuit pending please post the information as I would love to be party in it against Frontier.

    ReplyDelete
    Replies
    1. Update on my previous post. We are still having the same issues and after 18 months have had enough. Today while trying to watch a 1 hour show on netflix our internet buffered out 8 times. We have called a local company who we talked to at length. We are completely comfortable with switching. Our thoughts are, can't be any worse than what we have now. I wish everyone luck on resolving your issues, although honestly I don't hold out much hope.
      Frontier is a horrible company who cares only about the profits. They don't realize that all of us are telling everyone we know how horrible they are.
      We should be switched to the new company in the next 3-4 days. Soon as that is done I fully plan to contact the FCC, Better Business Bureau, Illinois Department of Consumer Affairs along with the media. You don't take money from someone on disability, not provide service and expect nothing to happen.

      Delete
  64. Got quoted a start up of $100 +tax then received a bill of $203.03 after 5 days of changed service!! big difference.Billing reps had hard time figuring out charges. Seems all the promos for 3 months were billed and taxed.Along with billing for broadcast tv surcharge $2.99, FTV wire STB? $16.00 Video $10.47. CHARGES AND CHARGES AND CHARGES!!! Not happy emailed rep I got quote from. We will see If she replies!

    ReplyDelete
    Replies
    1. No reply from sales rep. SURPRISE, SURPRISE ! Yesterday lost phone,tv and internet. Thank God my grand daughter pays for my cell phone I had to use it for almost 2hrs for call into tech support. Second call I was told if I hung up I would loose my place. I'm 72 would if I had medical emergency and couldn't get help. Thank God for cell phone. I hung up frustrated. my service returned later in evening. Today a got a call for tech. that he would be checking line and house modem. Suprise. He checked and replaced modem. Then box arrives by UPs for returned products. This was my account before just added tv and changed name. Called service was told they probably wanted modem. I was never told that. TEch took it and replaced with new one. All this in 5 days of service. I am livid. What a horrible company! poor customer service and long waits and minimal service. Wrost company I have ever dealt with in all my years on this earth!


      Delete
  65. Service in Carbondale, IL is bad. Any other Southern Illinoisans have issues?

    ReplyDelete
    Replies
    1. We are in Carbondale, IL as well. Service is horrible. Dial-up is faster than the so-called DSL Frontier provides

      Delete
    2. We've had issues for 5 years at 3 different addresses. We have super slow speeds or no internet at all. Thankfully we never took the phone, although for a year they billed us for the taxes on a phone. We call and call and get told a tech will be out usually a week from when we call and specifically ask for a phone call and to talk to the tech, never happens! We have currently been in our home 18 months and have called repeatedly about slow or no internet. We get told "high demand and we're working on upgrading". Sorry, that upgrade should be finished by now. If they can't support the customers they have then dang it stop selling to new customers.

      Delete
    3. We dropped Frontier about 2 weeks ago. After 18 months of empty promises and "I'm sorry you had that issue" with Frontier we had enough. We have been with the new company about 2 weeks now and we are very happy. We have great internet. Goodbye Frontier. After almost 5 years total between my current home and previous home, I can't say I will ever miss you.

      Delete
    4. I have been endeavoring for 2 years to get Frontier to do something about their SLOW DSL service. You are right...it's slower than dial up ever was when we all began using the internet.

      Delete
  66. Frontier service is bad. How Frontier can have the word communications in their company name when they DO NOT communicate at all. Have asked for a supervisor to call me for the last 3 weeks. Our lines and internet has gone down everyday for months! They kept on charging like we had full service.
    We have finally switched our service to Comcast. Done with Frontier!

    ReplyDelete
  67. Have had issues with Frontier and my bill since June. I've called every month about the amount of my bill and every month I get a different person with a different amount "guaranteed for 3 years" and every time I get my bill it is double what it was the month before. Just got off the phone with someone in WV and she told me I wasn't eligible for any promotions and she couldn't do anything about my bill. Had no idea how they could offer me a reduced amount. Also found out when you pay your bill on the phone with the automated service you are charged a fee. Never knew that either. There has to be someone in Corporate reading these posts and should be doing something to fix this MESS!!

    ReplyDelete
  68. Terrible service. Land line out completely/. Called and was told it would be 6 days before the phone line would be repaired. 6 days. That is terrible company service.
    We need this phone as we get calls every day.

    ReplyDelete
  69. Frontier is the WORST utility company I've EVER experienced in my 47 years of life. They are complete idiots, cannot track anything, cannot write notes in accounts. The service is non-existant. In over 5 years they've never been able to provide decent internet service. I have to call every month because it's not working. When we tried to go elsewhere it has been a 3 month nightmare trying to get things figured out (the other company never showed up...guess telecom just means we will con you about your telephone and internet "service). I've been charged double installation fees despite not even having a break in service of 10 mins, nobody came out and did anything and between my husband and I we've spent literally 12 hours on the phone with people trying to fix the mess. I LOATHE Frontier. If there were any real choices where I live I'd never never never give them another dime. I wish they'd just go bankrupt and my city would be forced to give us another option.

    ReplyDelete
  70. for 3 years I have had nothing but trouble with the shitty internet. they keep saying a break in the line BUT when they set a work order up they never show up until 3 or 4 days later and when they do show up they look for 5 mins and say nothing wrong they will change the box out {bye the way since last change out that has been my 68th box} they get a ticket saying break in line but they are to lazy to fix it I think we should get a class action suit going on and sue these money hungry thief's

    ReplyDelete
  71. Do us all a HUGE FAVOR....CLOSE YOUR DOORS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!SELL YOURSELF BACK TO AT&T. THEY WERE SO MUCH BETTER THAT YOU INCOMPETENT MORONIC IDIOTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    ReplyDelete
  72. I am honestly not surprised that there are about 99 comments about terrible service with Frontier. I have talked to mostly decent staff, however the service is terrible. We have consistent problems with our phones and internet, and no one is offering a solution.....

    ReplyDelete
  73. Again, I am without phone service. It's been over 10 days this time. There is no other option of service. And no cell service in the mountains. I sure wouldn't use their internet service offered. I can't get a dial tone on a landline. I think Alexander Graham Bell would be mortified. I think he must have installed our phone lines to begin with. With all of today's advanced technology it just amazes me that Frontier cannot provide dependable telephone service. Perhaps they should switch to making washers and dryers or lawn mowers. They can't get a grip on their current business. Losers!

    ReplyDelete
  74. We, too, have been without service since Jan. 4. I called and got a ticket number right away. Each day goes by and Frontier says they will fix it that day but still no phone service. Also, they also advertise about high speed internet service is now available in your area. HA! Our phone lines are so old that it will not support high speed. I wish I belonged to another phone company that is only 1/2 mile down the road but because of boundaries, I cannot use them. SAD!!!!!!!!!!!!!!!!!!!

    ReplyDelete
  75. Frontier has been the worst customer service I have had to deal with in a longtime. My company wanted to upgrade the internet to a faster speed. Frontier said we would need a new modem and they would send a tech out to install it. It has been a month and we still do not have this service! I have been told we have not given them time to resolve the issue, and that rain, wind, & snow can slow down our speed! Really??? Who doesn't have weather? And exactly how long does this take? We have made numerous calls about this,and the tech's say they have been here or tried to call but we are never here nor do we answer the phone. Wow! I'm glad we are still in business!!! I am now waiting for a supervisor to call me back. Stay tuned.....

    ReplyDelete
  76. I just read through the earlier complaints and am somewhat relieved to learn that I'm not alone in my frustration and exasperation with Frontier Communications. Where I live they are the only communications provider available and we all seem to be at their mercy for good service. We pay for 1 Mbps downloads and .5 Mbps uploads. We are running at speeds of less than 1/2 of those. They have been telling me for over 2 years that "they are working on it". HaHa I just asked the young lady in CS to whom I could speak to get my bill reduced to 1/2. That of course led no where.
    I plan to pursue this as it interferes tremendously with online course I'm trying to complete. YaakGirl in MT

    ReplyDelete
  77. I am a Frontier Communications customer. I wish I wasn't, but your company is my only choice in Jasper, GA.
    After a year of not being able to access the internet/email after 6 PM , I was at my wits end. Numerous calls to tech support, numerous "tickets" for in-home investigation, and endless "nothing we can do about it.....just congestion with so many people online", led me to submit a complaint to Public Service Commission and Consumer Affairs. I have a home based business, so internet access is of prime importance.

    Then, Terry Smith out of your Knoxville office, shows up. He was in Jasper to help the overburdened local crew. For the first time a thorough investigation of all aspects of the problem, both indoors and out, was done. He upgraded the outdoor box, installed some new devices, modified some settings, and changed the modem. Terry called me later that evening ( after 6 PM) to make sure I was able to access the internet. YES! He gave me his phone number to call if there was anymore difficulty. He would be leaving for Knoxville the next day and wanted to make sure everything was working correctly.

    The next morning, I had difficulty accessing a program I needed for my business. I called Terry. It turned out it had nothing to do with the changes Terry made. Just a quirk in that program. But, Terry helped me find the solution even though it was not a Frontier problem. This is Customer Service!

    You need more techs like Terry Smith. He is my internet angel! Please give Terry a raise and a promotion.

    ReplyDelete
  78. We have unfortunately been a Frontier customer for 11 years because of where we live we don't have any other options! Apparently this company has monopolized the state of West Virginia and doesn't allow any other competitors to do business because they have "chased" them out of the state. Therefore, we are STUCK with Frontier. Ever since we've had Frontier it has been nothing put problems, from being disconnected without being authorized by us to do so, to having the wrong house number for our account and now when I go online to pay my bill my account is gone. I Contacted customer service the first time the rep didn't have any idea what problem was and said she would put in a ticket. I logged into my account later in the week and still no account information was available. Called customer service for the 2nd time in the same week and after explaining, the rep could see my account and had my email address and was uploading my account information. Then ask that I sign in again this time I get an message "unable to sign in please try again later" supposedly the tech person the rep was IMing claimed that there was currently work being done on the system & they didn't have a time when it would be up. I decided to try logging in again, this time I got into the account only to see that "no account loaded". After a while this becomes aggravating when I cant get in to see my account no only to pay my bill but to make sure that they didn't try to sneak any extra charges on my account, which they have been known to do. If I could I would move my business to another communications company but they have me hostage without any other options for phone and/or internet service. I have lost my patience with this company. BTW Does anyone from Corp. ever read these comments from unsatisfied & frustrated customers !!!!

    ReplyDelete
  79. I am sick to my stomach, I have been robbed. I pay my bill, then you disconnect my service and tell me I owe four times as much. I'm sick, you have basically robbed me and taken my money. I send bank statement after bank statement, and no one replies to me. I was told by one rep, "it has to say that frontier took your money on the bank statement, I said it did, then the rep says, but did you highlight it?" What is wrong with your company? Are you just taking money from people? What is wrong with your Company? You can only get by with this so long, and the government or some other agency will have to come down on you. You have to make this right! I am sick, just sick about the way I've been treated.

    ReplyDelete
    Replies
    1. I am with you. The saddest thing is that they are quick to take your money, but God forbid a situation arises. They start acting if their the victims.

      Delete
  80. TAMPA NEW CUSTOMERApril 9, 2016 at 11:09 PM

    As I read the many complaints I realize I am not alone. This is alarming and something definitely needs to be done about the POOR SERVICE..

    ReplyDelete
  81. I had Verizon which sold us to Frontier. Had appt to fix TV and phone on 4-13-16 between 9 and 5, 5 pm called said they would be here by 9pm. 9pm came and went sat on phone for 45 minutes waiting to talk to someone they said they would be here for sure between 8 and 9am next morning of 4-14-16, no show. Now it will be sunday between 9 and 11, I do not trust them so calling Time Warner cable now, but have heard good and bad about them but I have no other choice other than another satelite on my roof and I had that before and lost signal allllll the time.

    ReplyDelete
  82. TERRIBLE SERVICE!!!

    In March Verizon installed the Triple Play bundle (fios internet, phone and TV) $69 per year no contract in my home. However, because I signed up online I got an additional $5 per month off for $64.99 per month. I had been a Verizon customer for 12 years with never an issue.

    Everything was working okay until the transition from Verizon to Frontier. First my internet went down. They scheduled a tech to come out between 7 and 8 pm the following day. Just about 7:30pm I got an automated phone call that they would NOT be able to make the appointment and would be out between 8am and 5pm the following day. The tech shows up at almost end of the day. Very nice guy. Was here for about 2 hours. Got the internet up and running again (after 3 days of being down). Before he left we noticed that we were no longer getting the TV package we had signed up for with Verizon. In fact, we were only getting network and PBS stations and a lot of foreign language channels. The stuff we had before ALL disappeared. The tech told me to call customer service and tell them my TV package got downgraded when it shouldn't have been.

    Next my phone started doing a single ring every 20 minutes for about 36 hours. The next day (Friday) I called about the missing channels, the single ring that went on all night, and not being able to access my voice mail via phone despite calling the new access number etc. Then the internet went down AGAIN. I was on the phone for probably 5 or 6 hours with tech support over these issues. When the phone tech had me checking cables on the modem I suddenly realized there was a problem with the cables. The origninal guy (Verizon) who installed everything plugged a cable in the #1 port on the modem and the other end of the cable into the #4 port. So the modem was plugged into itself!!! The internet has been working fine since I removed the "looped back" cable.


    When we got to the part about the missing TV channels I was transferred to billing. I explained to the girl the package I had signed up with Verizon. She said "Oh no . . . we don't offer anything like that." I told her that is what I had signed up for just a couple weeks prior with Verizon. She told me I was paying for TV ONLY and internet and phone were not included!! I explained about Verizon's Triple Play bundle. She told me I would have to FAX her the offer as proof (Just Google Verizon Triple Play and you will find the offer everywhere). Fortunately I found my itemized order, so I faxed that to her. Have never heard back (3 days ago).


    A tech was supposed to come out today between 8am and 8pm to check on the missing channels and voice mail issue. I have already cancelled an appointment twice for the Frontier Techs. Guess what . . . AGAIN they were a no show. I called Frontier and they said, oh we apologize, but someone will be out tomorrow. REALLY? It is now day 5 of going around and around with these people. I am normally a very calm person, but I am getting REALLY impatient. I am traveling out of state in a couple of days and need to get this resolved before I leave for the rest of the people who will still be here in this house.

    As of right now, I have working internet, but bare bones TV (even though I am paying for a package) and I still can't access my voice mail. At least the single ring every 20 minutes has mysteriously stopped.

    I think as soon as I get back from my travels I will be cancelling this company!!!

    ReplyDelete
  83. Ok this is what is going to happen, I'm going to take this to the local media, I will not rest until this company is held accountable for their incompetence in all areas. Just remember I will not rest and have peace until this company if you can call them that, is on every media network regarding their spiral downfall. Sit back unhappy customers and see the embarrassment frontier will be facing.

    ReplyDelete
  84. In Palm Springs we have just had the MISFORTUNE of going from Verizon to Frontier. My business line can't call three miles down the road to my customers. Customer Service insists it is my office building phone line, but it IS NOT because other home owners are experiencing the same problem. We get a constant busy signal all day. Called Customer Service in the Philippines and finally after almost 2 hours I agreed to letting a service repairman come out. I have fouNd a solution though. I will discontinue my service for phones with Frontier (FIOS is still working great)and subscribe to VoIP Service and save around $125-$150/month. THANKS FRONTIER FOR YOUR CRAPPY SERVICE!! HOW DO YOU EXPECT ME TO STAY IN BUSINESS IF I CAN'T MAKE OUT-GOING CALLS??? SORRY, SORRY, SORRY IS YOUR ANSWER!!!

    ReplyDelete
    Replies
    1. With this many complaints I am embarrassed for the CEO of Frontier, he should be replaced because it is evident that he is not wise and intelligent to run this so called company. It is also very apparent he is putting a blind eye to this. A good honest and true CEO makes his company shine and prosper, they don't run it thru the mill. Does he not realize that he will be remembered as a failure for this? How do you live your life satisfied when hundreds of your customers are dissatisfied. You will reap what you sowe.
      shine a

      Delete
  85. I agree! The CEO should be embarrassed. Ive been trying for two weeks to get service, ive never had to beg for services. Ive talked to ppl in KY and live chat in Fort Wayne, IN and all the many ppl i have talked to still cant figure out how to get me service. Supposed to have internet in mid April and then, the following week on the 19th and this is the 22nd. I even had my landlord helping me, she went above and beyond any landlord ever and im very appreciative for all shes done. Now, as i type this...my landlord is helping me and im on live chat...what does it take to get good service? I live in Michigan where you dont even have a brick and mortar store to see them in person. Ever hear the term...to many hands in the pot? Each person you talk to does not say the same thing. Perhaps more training is in order so your ALL on the same page.

    ReplyDelete
  86. I spend $900 a month as a business. I got stuck when Verizon sold us out. You would think a business would get priority as was the case with Verizon. Well three weeks now with no service and no fix in site. Would have been long gone if our local cable company could provide the upload speed we need. No such such luck. I guess we are lucky we can do business still off line.

    ReplyDelete
  87. I'm in Largo, Florida. I was a Verizon customer and they switch my acct. to Frontier Comm. effective April 1st. On April 15th i called cust. service because we don't received our bill for this month. I also ask to the rep. If it was possible to have INTERNET service without phone service and he told me YES. So I request to removed the phone service and just keept the internet. He told me that this change will be effective on 04/19/2016. On 04/20/2016 I called Cust. Serv. again because there was no internet service and after 3 different reps transfering me from one to another and finally request a supervisor, I was told that what the rep. told me on 04/15/2016 it wasn't true. I do need phone service to get Internet. This supervisor told me that she will take care o9f this and she states that she contact the IT dept. and that will take some time because they have to re-program the service. So it will be fixed by mid-night. (4hrs. on the phone dealing with this)
    On 04/21/2016 I called Cust. Service again and same story....from one rep to another and finally I request a Supervisor...and again...same story, "Im so sorry for this....bla bla bla, I will take care of it". Once againd he contact the IT dept. and he was told that they will check on the line and that will take anywere from 24 to 48 hrs.
    On 04/27/2016, still no service, I called Cust. Service and after be placed on hold for almost 40mins. to get a supervisor, she finally get to the phone and once again same story..."I'm so sorry....I do apologize...bla bla bla....I will take care of this for you". She contacted IT support (again) and place an order (again) to check on this issue and the new excuse was that everything shows as working fine on their side so they need to send a Tech to my house to check on the line. The next visit will be sometime between today 04/28 and 04/30.
    Frontier has been the worst customer service I have had to deal with in a longtime.
    How this company still on business????....
    I actually have another experience with one of the Cust. service rep. from this company that I really wants to share with you all. My husband speaks only spanish so he told me to ask for a spanish speaker rep.
    After listen to the same song for at least 10mins. finally a rep answer the phone and I ask her for the spanish speaker rep. She placed me on hold will get it. And a few minutes after she got back to the line and says: " Mam, I have a spanish speaker interpretor on the line who will be able to assist". that was great....but the fun part is that the FRONTIER rep in stead of conference the line she just transfer my call to the translation line that is how smart they are to handle customers.
    This company from Customer service reps, supervisors, and service is a total JOKE.
    If there is some type of organization that actually regulates communication systems, they need to came on board of this issues. This company should not be on business.

    ReplyDelete
  88. I put my phone and internet on vacation mode in January and when I returned home April 27 I called Frontier to re-connect. First I spent a total of 90 minutes on the phone of which 90 per cent was on hold. I spoke to 3 different people that had no idea what I was even talking about and then the 4th person guaranteed that my internet would be activated that day, well the second day has just passed and you guessed it, still no internet. I just can't wait until I get rid of these clowns and it probably will happen before they re-connect me....

    ReplyDelete
  89. Lawrence Fordiani, left a voice message, regarding problem with my smart ring. Your office keeps switching my phone numbers, suppose to be only one number used for smart ring (I have three phone numbers). Beyond the first day of the change over, it's been a nightmare. With consumer service at least 20 hours of time. Keep hearing will take care of the problem, nothing happens. I've only said please, please (never got mad but sad) For some reason they keep changing my smart ring # phone number. If some from Corp. would like to call, you have my name. please contact me. I do need help

    ReplyDelete
  90. Since Frontier took over from Verizon FIOS on April 1, 2016, the following has occurred:
    1. I have not had voicemail on two of my three lines.

    2. Frontier has been unable to get my voicemail working.

    3. One of my lines, had voicemail until Monday, when that line went dead. I was on the phone with tech support for 2 hours and they found out a wireless number had been assigned to that number, and are unable to fix it.

    4. On last Friday, a technician by the name of Daniel (WHO IS THE ONLY COMPETENT FRONTIER PERSON I HAVE MET SO FAR) came to my house on the voice mail issue and said he wasn't even sure why he was there as the voicemail is clearly a network issue (well duh). He made some calls and I had voice mail. Of course, the PIN I had been using for 8 years to access my voicemail wouldn't work, so I had to call customer service to reset the PIN, which they couldn't do. So, during this call, all of my land lines went dead and they couldn’t fix those. A call to Daniel (AGAIN THE ONLY COMPETENT FRONTIER PERSON) got two of the lines working again, but without voicemail AGAIN. The third line still doesn't work.

    5. Talking to your customer service persons is an exercise in futility. Obviously they are offshore and as a result are very hard to understand.

    6. I was told Tuesday that a technician would be coming to my house on Wednesday, in the morning. Wednesday came and went, and when I called on Thursday, they said the technician was too busy yesterday and would come this afternoon.

    7. I am not sure why anyone is coming to my house to fix what is clearly a network issue.

    8. I don't have any of the phone features, i.e., selective call forwarding, available to me.

    After sending a letter to the president using the form on the Frontier website, I got an email and call. But nothing has been resolved - in fact it has only gotten worse.

    ReplyDelete
  91. alvyn riemer..california...what good does it do to write another bad comment. when my contract is up I will get rid of them, and get a different provider.
    As far as Verizon is concerned I will switch providers on my cell phone for their part in selling to this company who has nothing but cause customers headaches.

    ReplyDelete
  92. On Wednesday, April 27, a representative of the president’s office responded by phone to my inquiry concerning a refund. He said it would take up to 60 days. He also said Frontier would provide a postage paid package for the router. That package arrived today, Monday, May 2.

    True to Frontier’s PASSIVE HOSTILITY towards its customers, waiting two months for a well-earned, well-deserved refund is thought to be an acceptable business practice. It is not acceptable. It is abusive. This follows my two weeks of a maddening experience with Frontier Communications. I expect no better performance from it.

    Meaning no respect,
    JTG

    ReplyDelete
  93. I agree, if you don't get a customer service rep in the united states you might as well forget it. I have been trying for over a month to just get my account straightened out. I got a bill $267.53 for reinstallation of my internet and phone and I have had internet and phone since November 2015. They suspended my service when they were porting a phone number over from a cell phone. Stupid foreigner says oh so you want to stop everything. I told her to leave my account alone, I was wasting my breath. It was suspended *mind you I did not owe any money and I was without internet for two weeks. Repair man comes to my home to fix my phone. By the way, legally if you ask for an AMERICAN/English Speaking rep by law they have to transfer you to one. They don't they just disconnect you. Took me 5 times calling to get a person in America. I think I am going to go back to using MIFI for internet.

    ReplyDelete
  94. WORST CUSTOMER SERVICE EVER!!

    The customer service is horrible. We have tried to get our service transferred from our old home to our new home for over 3 weeks. We have called literally every day. Waiting on hold many times over an hour. Each time we call we are told a different story i.e. they didn't service our new area, they canceled our order, we had a scheduled install date....etc. We finally think we got everything resolved and had a date and then they didn't show up. After taking off of work we called again and they said they would send someone out the next day. Again they didn't show up. Now they say we have a scheduled date 3 weeks out. Every time we ask to speak to a manager they put us on hold and never return or hang up.

    ReplyDelete
  95. Carl Coleman, Long Beach, CAMay 6, 2016 at 12:19 PM

    I am a Long Beach, CA, customer whose service, like many (prompting Government investigation) is still not to pre-Verizon levels. That place me in, as Daniel McCarthy tells the press, the "1%". May I remind Mr. McCarthy that his stock trades under $6 and hasn't broken $10 in the past few years. It wouldn't qualify as collateral for a bank loan at that price. The market prices for performance and Frontier is obviously not well thought of when compared to its competitors. I will ride the Frontier wagon a few more weeks in the hopes it improves -- and hope for an apology discount for the weak introduction. Yes, Mr. McCarthy, your firm broke the performance contract, so I don't expect to be charged full price for failure to deliver. To conclude, I will complement "Erica from Texas" for her consideration and the token $25 discount for the less than stellar transition from Frontier.

    ReplyDelete
  96. I am an extremely disatified new customer (formerly Verizon). Since your change over I have lost call waiting and voice mail. I have spent 12 hours over 3 days with your "support" on numerous phone numbers and calls. I have been transfered numerous times disconnected at least six times. My bill was wrong I was given a balance forward even though I had paid in full and on time. I was charged twice for my bundle fee. As of now I still have no call waiting or voice mail (which has been suspended how I don't know).

    ReplyDelete
    Replies
    1. the same thing happened to me in terms of the time wasted, the disconnects, the failure to call back as promised, the inability to talk with anyone actually in the united states. we all should hire a lawyer to see it there is any remedy available to us.

      Delete
  97. Frontier is the worst communications company ever. I have been trying for over 2 months to get my internet connection repaired and nothing has been accomplished. Two service calls resulted in no-shows. Another is scheduled for 5/11. If that is a no-show I will hire a lawyer to find out what I can do about this horrible service and lack of internet which prevents me from working on line.

    ReplyDelete
  98. I join in the opinion that Frontier should not be in the communications business. I have had numerous problems with my TV and internet service, but my land line has been down for 10 days and no one will come and fix it. I have been told that it is a mass outage, but no one else on my neighborhood web site has a non-functioning Frontier land line. The service reps and their supervisors have no info and offer no hope for this frustrated customer. I will not waste any more cell phone minutes or any more of my time asking for support because none is forthcoming. I am walking away by next week by having Time Warner Cable replace my Frontier services with their own. Frontier will get no additional money or advice from me for their lousy service. If we all walk, they will go out of business. that is the best that I can hope for me and for all Frontier customers. I will participate in a class action suit and will post my new contact info on this web site when available.

    ReplyDelete
  99. I am Greg Reaster, CEO of BIKERSCAP Inc. a 501c3 charity located in New Port Richey, Fl., following is copy of complaint I filed with Consumer Services:

    I have had Verizon, NKA Frontier for internet and television, since April 01, 2016 I have had intermittent connectivity on the internet end, and black screen pixalation on TV, I also run a small charity that builds and donates computers out of my home (I am CEO of BIKERSCAP Inc., a 501c3 NPO) without internet we have had to cease donations, with over 1000 donations, and 3 computer labs donated to our communities since 3/2009 it is having quite an impact on the kids we donate to, we are back logged, no, this is not a life safety issue (I am disabled, and MUST have our VOIP phone, which is iffy) but it certainly hurts our community, I have had Brighthouse over and they can install internet immediately, problem is, puts me way out of budget as I absolve expenses and am on fixed income, I have called on a daily basis to the supposed Office of the President of Frontier @ 1-844-320-4445 Ext. 1122564, contact there is Amber Vega, this all bullsh*t as far as I am concerned, they have taken and damaged the one thing I care about, and that is my desire to get kids a computer for their education (we donate via public school systems) plus, we also work with community service workers performing Court ordered hours, all is at a standstill right now, how can they get away with rude CSR's, and service such as this? We have choices out there, some we are under a contract to, like the one I have with Frontier, the reason Frontier is having issues is they did not buy Verizon software on 4/1/16.

    What would satisfy your complaint?
    Refund my deposit, pay me for my time spent (I have an invoice for over $1000.00 which I would promptly donate to the charity) pay for the loss of 6 computers that went down during critical updates, give me back my deposit and let me get Brighthouse, OR, fix the issues and still pay outstanding, you must understand, we have suffered monetary loss due to this, not just a backlog of donations to the children we serve in our community, but now our CS workers have nothing to do while shutdown is in effect, example: I spent 7 hours yesterday working with intermittent service scanning only 14 completed applications for computers to file, should have been 250+, imagine my frustration, and I can't move with my hands tied to Frontier, the whole community suffers due to this! I know there is not much you can do, but we need all the assistance we can get at this point before we dissolve as a 501(c)(3) Corporation!

    84 characters remaining of 1000

    False Official Statements
    Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his official duty shall be guilty of a misdemeanor of the second degree, punishable as provided in s. 775.082, s.775.083, or s. 775.084, Florida Statutes.

    I have read and understand this statement*

    Department of Agriculture and Consumers Services' Role
    I understand that your office does not give legal advice. I also understand that your office cannot take legal action for me. I am filing this complaint to notify your office of the activities of this business/individual and to seek any assistance you may be able to render.

    I have read and understand this statement*

    Certification
    I am filing this complaint for informational purposes and DO NOT want mediation assistance.

    By choosing to submit this form electronically, I certify and agree that by entering my name in the space below, I bind and legally obligate myself to the same extent as I would by signing my name on a printed paper version of this form.

    ReplyDelete
  100. I terminated my service with Frontier after they took over Verizon Fios. I have no regrets for the termination. I keep receiving an inaccurate bill which I was told twice was fixed. The last two days I have called and got the run around. I end up getting "disconnected" even after they ask me 10 times what is the best number to reach me if we are disconnected. I am tired of spelling my name, giving the same information over and over to be put on eternal hold and then hung up on. Your company is an embarrassment. All I am asking is to speak to someone that can remedy the billing situation. Why is this so difficult?

    ReplyDelete
  101. Frontier does not seem to be able to solve their customer service issues, and the post-acquisition integration issues appear to follow mergers/acquisitions, and contribute to unresolved customer services issues.

    The California State Assembly is holding legislative investigations/hearings on May 18 to review this company operations, and the myriad of issues from the CA-TX-FL acquisition of Verizon customers.

    You can find the link on the internet if interested.

    ReplyDelete
  102. I've had Frontier triple play (Dish Network for TV) for 9 months and everything is working fine, no complaints other than I have 12Mbps internet and I want a faster line.

    I made the mistake of calling. The woman was very helpful, nice to deal with, spoke native English, and signed me up for 24Mbps internet. She said I would get a new modem in the mail and that a technician would make the local change on May 12. He was promised to call me to set a time too. Right on. This is the kind of service I want.

    But by May 11 no modem has arrived and I called to ask about it. Person 1 spoke poor English and I had to keep asking for repeats. I got no where. I called again. Person 2 was extremely hard to understand, told me I had the wrong department, and said he would transfer me. After 18 minutes waiting on the new person the phone hung up. I gave up and decided to see what happened the next day.

    On May 12, the service day, I called, got a slightly better version of English and learned that the service would take place between 3pm and 6pm. Nothing happened. No calls, no service man.

    So on May 13 I called and this time I got Amanda who was born in the Seattle area and spoke clear NW Washington English. She looked through all the notes to discover that my original order was processed by a contractor person who set me up to go from 12Mbps back to 6Mbps. NO! Then she told me that while they do offer 24Mbps service to my home, they can only deliver 17Mbps where I am. So I told her that I am not interested in paying for 24Mbps and only getting 17Mbps.

    So today I had a chat session with a Comcast person. I told her twice that I did not want a bundle, that I just wanted internet. The third time she proclaimed the virtues of their triple play offer I replied that I had no interest in dealing with someone who doesn't listen and quit the session.

    ReplyDelete
  103. i have only been their customer for one and half months and so far this is the worst company first i make a payment back last month online and they lose it telling me they need proof that i made it even though we had a conference call with my bank.I send them proof they say we will investigate it more bull****. Know because they are a screwed up company i read they are blaming verizon for corrupt files sorry they were not that way when i had them had no issues at all for years.On top of that they are still going to charge everybody they same amount for everything they have with them even though of the **** dont work what the hell

    ReplyDelete
  104. An Advertisement included on my bill (Illinois Customers, Earn $5.00 off your next bill when you sign up for auto pay.) I signed up 6 months ago and have been trying to get that $5.00 discount ever since. They keep telling me I will get my discount next month. They don't understand why I haven't received it. After 6 months the customer service lady first tells me the offer went off in April. When I told her I signed up for it in January then she changed her story and said I wasn't eligible for it. I cancelled the auto-pay which I am sure will be a big problem. I think this should be a class action suit for for false advertising.

    ReplyDelete
  105. Pathetic example of big industry.....corporate headquarters tells me it will take 2 months to RETURN MONEY TO ME.....STOLEN FROM AUTO PAY...I closed account April 12 2016....$82.03 taken from me so far....it takes 30 seconds to STEAL $$$$ ....MONTHS TO RETURN IT??????????? What's wrong with THIS SYSTEM????DO NOT HOOK UP AUTO PAY ANYTHING!!!!

    ReplyDelete
  106. This might be the worst customer service I have ever encountered. I have had DirecTV, Time Warner and Comcast and they all blow this company out of the water for their customer service. We got ours hooked up and the first bill that was suppose to be $100 was over $400. We spent 8+ hours trying to get in contact with someone from customer service, after several disconnects of course, before we agreed on a payment amount and he said my balance would then be $0. Surprise, surprise my next months bill is almost $300. This company is garbage.

    ReplyDelete
  107. Whatever happened to the class action law suit? There are plenty enough of us to make it happen. Why don't we do iT? See earlier posts above.

    ReplyDelete
  108. WOW!!! I'm glad I am NO LONGER a Frontier customer...haven't been for over 10 years. All I want is for them to either move the pedestal that STILL says GTE with a label that is peeling. It has been in our yard for over 40 years. After 4 days and speaking with 8 different people (some who promised to call back and didn't), I spoke to an "onsite technician"--stopped him in his truck--who has worked in the field for 30 years. I learned in 7 minutes what it took 8 people, over 10 hours and 4 days to NOT find out. My solution will be to move my fence 2 feet so that their pedestal is outside my yard (it is on Federal government easement) and I will no longer have to worry about the grass and/or weeds that grow around it. I surely hope the rest of you get your problems solved.

    ReplyDelete
  109. WOW!I thought i was the only one that has been hung-up on and have terrible service since 4-1-16, now they only want to give me a adjustment of 125.00, S/B 171.00. A MONTH. This company has bad customer service and couldn't understand what the rep. was saying most of the time. ongoing still

    ReplyDelete
  110. After spending over 4 hours on the phone today- an hour of my time at work!- I finally had to tell the moron that no, I would not be waiting on hold another 30 minutes. Since Frontier has taken over from Verizon (which I had ZERO ISSUES WITH in 6 years as a customer)I have had slow and intermittent internet connections, cable that doesn't work, premium channels that only work occasionally and in only one room of my 4 bedroom home, and an incorrect bill that 2 months their name has been the letterhead.
    When I call, they take 15-20 minutes just to pull up my account. Do you know why? Maybe you aren't aware, but Frontier GIVES YOU A PHONE NUMBER AND APPLIES IT TO YOUR ACCOUNT. That's right, they ASSIGN YOU A NUMBER, WITHOUT TELLING YOU. This is the number they are asking for when you call. When I asked abut it, the little shit from whatever country said, "well, we are a communications company, it makes sense we would assign you a phone number." Are you SERIOUS?!?!?!? On what planet does that make SENSE!?!??
    Last week, after all that bullshit, I finally got a tech scheduled to come out. My window for service??? May 31, at 8 a.m. to JUNE 1, at 9 p.m....for those of you playing the home game, that is a 2 day window where I am supposed to sit at home. I asked, well, since I can't quit my job to wait for your idiots to show up, can someone call an hour before, so I can attempt to have a neighbor, someone, ANYONE be there? Sure they said.
    Dipshit called from my porch, left a message because, hey, I was doing that whole job thing, ridiculous of me, I know! He said, "So I'm here, knocking, but it seems no one is home. I'm sending the ticket back." No call back number, no nothing.
    So needless to say, my service is still shit. As I call them to deal with this, my bill shows up!!!!!!! Add insult to injury here.
    Tonight I have spent another 2 hours on the phone with them, to no avail. I have called 3 times to get a contract payoff and each time have been given a different number.

    I have had it with you idiots. You were not prepared in any way to take over a company of the size an stature of Verizon. You really should close your doors before you do more damage. Lawsuits are in the works, bet on it. I personally have already filed a formal complaint with the BBB, I encourage anyone reading this and suffering through the "service" of this company to do the same.
    BTW- I'm in California, and the first month they took over, they actually said that they do not recognize California as a state. That is how incompetent this company is.

    ReplyDelete
  111. How do you file complaint with FCC?

    ReplyDelete
  112. Seriously I can't believe Verizon left us with you. Even your employees outright say how bad your company is! Your technician who I feel really bad for after going off because he was sent to my house for no reason today, even said this company sucks! 3 months, 6.5hrs on the phone with absolute morons that have given me a different story EVERY time I've called, my install being rescheduled without telling me, THEN being told it was a self install, THEN being told it wasn't, NOW being told it was written a trouble ticket not an install. As far as I can see if your whole entire company burned to the ground we'd all have just about the same service we're getting now. I hope we all sue you into bankruptcy. Have a nice day.

    ReplyDelete
  113. This company has the WORST customer service anywhere! I've never seen a company that doesn't care how there employees treat there customers. I hate this company and I will be changing asap. They should all be fired from the top down.

    ReplyDelete
  114. Verizon sold our service to Frontier. Since then I have had no phone service. After 2 months I gave up and tried to transfer my account to Comcast. Except Comcast cannot take my number because it shows as disconnected and Frontier will not fix the problem. So I'm stuck unless I want to give up the number I've had for 13 years. I have filed a complaint with the FCC but a class action suit should be the way to go. If anyone files, I'm ready!

    ReplyDelete
  115. This is funny. Taken from their website.

    Mission & Values

    Our Mission:
    Be the leader in providing communications services to residential and business customers in our markets.

    Our Values:
    Put the customer first
    Treat one another with respect
    Keep our commitments; Be accountable
    Be ethical in all of our dealings
    Be innovative; Take the initiative
    Be team players
    Be active in our communities
    Do it right the first time; Continuously improve
    Use resources wisely
    Use Frontier products and services
    Have a positive attitude

    ReplyDelete
  116. I was recently contacted by Frontier to complete a survey about customer service. It was a one question survey that made no sense because I couldn't accurately describe what my response was to the contact with frontier. I thought it was a bit foolish.We had a problem with our router. The first phone call to Frontier resolved nothing. They said they would be out on Monday and my husband asked to speak to a supervisor and was told one would call us back. No one ever did. I called a second time to ask what time they would be out on Monday only to be told no ticket had ever been written. Nice! The young lady did however set up an appointment for Monday afternoon.On Saturday we received a call from Fred in repair. He said he was working Saturday and had been able to get to our complaint and would we be home and able to have him come and that he would at least check it from the outside. We of course were delighted to have someone come earlier than Monday. Fred turned out to be nice, helpful and professional.If everyone that worked for Frontier were of his caliber they would have a superior company. I did not get Fred's last name unfortunately, but he should be commended.Sandy Leonard

    ReplyDelete
  117. This company is a f***ing JOKE! The right hand has NO IDEA what the hell the left hand is doing! I have been waiting for them to come out and bury the DSL cable that is laying across my yard and into the woods since APRIL 11!!! The tech that came out and hooked it up put an order in that day to have it buried - I had to call 3 weeks later because it wasn't done - was told they would put another ticket in to have it buried. Was told it would be done May 18 - called on the 20th - they had no record of a ticket - was told that they would put in yet ANOTHER ticket to bury the cable - called June 1 - AGAIN no damn record of the ticket! Told them it had better be buried by Friday the 3rd. They
    ASSURED me that it would be buried by the end of the day on the 6th. Got home on the 6th and there was a note on my door from the TECHNICIAN saying he can see that the cable isn't buried yet and he would put in another TICKET! I was on hold last night for 46 MINUTES and while I am typing this I have been on hold for 31 MINUTES just trying to get a damn supervisor! Mr. McCarthy I think you should SERIOUSLY look into your CUSTOMER SERVICE - it sucks!!!!

    ReplyDelete
  118. I see the frustration everyday. Im a employee w Frontier previously Verizon and before that GTE. I will try to make this short n simple. The reason for all of the issues you all are having is really simple. The telephone cable Frontier is using to provide all of these modern day advances in technology is really old! Squirrels,rats,birds,bees wasp,snakes etc. have been building there homes in our telephone terminal boxes for the past 100 years. Then when it rains all of your phones lines are full of issues. Phone lines 100 hundred years ago sounded better then than today because it was new .Im sure a total reconstruction of the infrastructure would be very expensive. To be competitive in the communication business these days you have to offer what your competitors are offering. ATT is still built on SBC infrastructure with longtime employees and dedicated construction crews and the money to rebuild bad cable.

    ReplyDelete
    Replies
    1. I'm wondering what happened to my first reply.

      Delete
    2. That is all fine and dandy but how do you explain the horrible customer service? Or the unorganized way that Frontier conducts their "business"? I cannot even get an account number to pay my bill! There is no way to contact corporate because there are no numbers... and when you call and ask for one the reps put you on hold and never transfer the call or come back with a number. If this old infrastructure is a known issue, why take over without implementing some sort of resolution? Because it is far easier to just take people's money and provide nothing in return. I pay for services... not excuses!

      Delete
  119. I was without Internet or telephone service from May 17 to May 27 2016. I pay a Web Master $650 per month to promote my Web site, which is being read in 26 nations and 65 percent of those who read my blogs return to mymiraclemessage.com I'm selling advertising on my site. I've experienced the worst of the worst complaints, and my Web master as well. I've received no apology and no compensation from Frontier.

    It doesn't do any good to complain to someone who provides the only service available. All they want to do is get you off the phone. They lie like dogs. I would say that Frontier is in violation of my civil rights. I have a right to telephone and Internet service. I've taken legal action against the IRS, the county property appraiser, the city, and my bank twice. It has paid off every time. I haven't hired a lawyer. It is my right to sue if it is about my personal grievance. I plan to take legal action against Frontier. If you want to want to follow the action, my email address is inlink98@live.com.

    ReplyDelete
  120. Your company is a JOKE! We started services with Verizon the same month Frontier took over, without any advance notice. Since then, our service has been horrible. The internet disconnects every three minutes. We cannot make a payment because we still do not have an account number. We have been reported for a 60 day late payment when we are unable to make a payment because of your company's incompetence. We have waited endless hours on hold to speak to someone only to be disconnected after wasting our time on hold. We cannot even verify the account to get information because we still do not have the account number, the pin number, etc. Meanwhile, our bill is going up and up for inferior service. We never signed a contract with Frontier and request that 1) our bill be wiped clean 2) the 60 day late be removed from our credit 3) someone from corporate call us so that we can resolve these issues as well as cancel this horrible nightmare you call "service"!

    ReplyDelete
  121. After receiving advertisement from Frontier, in February 2015, I switched over my TV and Internet from Comcast. At the time I switched my service, I was told that my package will be $69.99/month for 2 years. However, after 3 months, I noticed that my monthly bill has gone up to $118/month. I did not notice this until March 2016 b'cos most part of 2015 I was outside the USA. In March 2016 I complained to Frontier Customers Service about this discrepancy and that I want refund for being overcharged for several months. I was told that the credit will show on my next bill. Next I requested them to remove the TV as I am not home most of the time and keep Internet b'cos sometime I work from home. I was told that Internet rate will be $35.99/month. However, when April bill came, it was over $130/month. When April bill came, I noticed that Frontier keep charging me for TV service they never provided. I called their Customers Service and they apologized and was assured that I should ignore the bill and expect credit on my May bill. May bill came with the same story charging me TV service they never provided. I called them again, they apologized and was told that my June bill will be wiped clean. However, when June bill came it is still the same story. My bill was not wiped instead is going up for TV service they never provided. On June 10, after wasting almost 2 hrs. on hold, one of Frontier customer rep. eventually told me that a technician would be at my place on Monday, June 13 btw hours 8am to 5pm EST. I did not go to work and kept waiting for Frontier technician. At 2pm, I called their customers service that I did see any technician at my place, I was told to continue waiting. At 4:30pm, I called again, I was told to continue waiting for the technician. At 5:15pm, I called again, it was then the supervisor at the customer service told that he was sorry and apologized on behalf of Frontier for keeping waiting all day as there was not technician scheduled to come to place and that my service has been suspended due to non payment and if I want to service back, I must pay minimum of $340.00 before my service could be restored. As stated earlier, I work from home on Thursdays, Fridays and Saturdays and that my internet has been interrupted causing me to miss deadlines and added on several hours of work that I don't get paid for. I'm hoping to get an attorney to file a law suit against this useless company. I live in the state of Connecticut, if anyone out there with similar problem who know a good attorney or want to join me, pls do contact me.

    .

    ReplyDelete
  122. We have called customer service 10 times to get a paper bill in the mail since February 2016. I NEVER GET A BILL! My account is past due and I cannot pay it without a bill. I do not have internet. WHY CAN'T I GET A BILL???????????

    ReplyDelete
  123. File a complaint with the Attorney General in your state. If enough people do this, there will be action on your behalf from your state. Spread the word, get people to file complaints with the AG.

    ReplyDelete
  124. It is so comforting to read these complaints and know I'm not alone with my experience. I won't go into the details but have been fighting for 5 months to get my bill settled. I have long distance charges attached to my bill that do not belong to me (I don't have long distance)and Frontier points to MCI and MCI points back at Frontier. Frontier admits they don't know how I got long distance charges, but still won't take them off. The worse company I've ever dealt with. Lies and promises every month for 5 months, and when I try to cancel they tell me I will be charged an additional $300 for cancelling early as they just added another year contract on for cancelling my voicemail. I feel for everyone listed above!

    ReplyDelete
  125. This company is a joke. I've been having problems with you since the take over from Verizon. Cust. Serv. reps keeping giving bits and pieces of information. Tell me the problem has been solved with the billing and will take 2 months for all credits to appear on the bill To this date the problem is still going on. Now I'm told, I brock the contract because of changing things. The problem has come from misleading people into thinking you have fixed everything. Even when I ask for a manager, I get put on hold forever or the that person will call by the end of the. Never happens. You leave me choirce but, to contact the news channels, BBB and the PUC.

    ReplyDelete
  126. What I find is amazing, is I was a GTE customer for years, then Verizon bought out GTE, for years since I have been a Verizon customer. For the last 8months have had to deal with Frontier. It has been a total nightmare. They constantly putting crap on your bill that your signed up for. and the outage is terrible. So I cancel my account. Well I receive a bill from for $200 for early termination fee. How in the hell do you get a bill for early termination and you have no contact. They told me Verizon had a contract with me and everyone who used Verizon. I don't remember having a contact with anyone but GOD for life. They aren't getting their money. My next question to Frontier, are you going to give back deposits from GTE, that Verizon acquired when they bought GTE. Now that you have bought Verizon?

    ReplyDelete
  127. I will begin by saying this is the worst company with which I have ever dealt. They assumed control of Verizon in my area in mid May and at various times I have not had service. Those times total approximately 21 days. The most recent problem occurred when I moved and asked for new service to be connected, that took 7 days. At that time I did not care for the telephone number that was assigned, so I requested a new number. They did give me a new number, but did not activate it. I have been calling support services for 5 days and all I get is, "the work is in progress." The work was to be completed on July 13th, still no service. How hard is it to flip a switch? The CEO Dan McCarthy states his main priority is the customer. Talk is cheap! I recommend Mr. McCarthy read the book "Raving Fans - A Revolutionary Guide to Customer Service.

    ReplyDelete
  128. This is the worst company in the world to deal with, I was put on hold by 3 agents and the end result was they still want to charged me $112.82 for 3 days of service which I cancelled a month ago. They wanted to charge me for a early termination for a contract with Verizon which I never signed. You cannot get an intelligent response with this company at all. Not customer service friendly!

    ReplyDelete
  129. Dear frontier,
    I made the tragic mistake of not researching your company before making the switch. In my defense I thought you were still Verizon/Fios. Let me share my experience with you. Day one. Tech late,had no idea what he was doing,drilled a huge hole in my wall for that ugly power box, ran cables everywhere,had no idea how to install anything and was on his phone with his boss almost the entire time. He had the wrong eqipment and 2 different people came out to give him different items. Nothing was fully installed. He stayed 8 hours!!!!! with my dog locked in the bathroom. great start. He said someone needed to come out with a bucket truck to get up my telephone pole so the system could be connected. He also left for an hour so I guess he took a lunch....truck never came. Then the calls. I either got the philllipines call center,who knows nothing,or the wait time was at a minimum of 45 minutes each time. I have made eleven calls to your company. Customer service is dreadful. day 2. no truck. day 3 truck came and said the lines arent run up this telephone pole like i was told so he couldnt hook up service. then he left. day 3-now discontinued service. I went with another company who was out and had everything fixed within 30 minutes. I had to pay 50 bucks for my lines to be put back in because the tech ripped them out. thx tech. I was told someone would be coming to pick up and uninstall equipment. never happened. today I was told a ups box will be sent to me to return this by ups. I have to uninstall this box myself? ok. This is the worst company ever. I hope you go under. no love at all. Tasha Vladimiroff

    ReplyDelete
  130. DONT EVER GET FRONTIER!!! My bill has been wrong from day 1, 6 months later, still wrong. I call several times a month and still messed up, and now it just got worse! Save frustration and your time and go with another provider. Out of 5 stars, I give Frontier 1, (maybe).

    ReplyDelete
  131. FRONTIER IS THE WORST COMPANY FOR CUSTOMER SERVICE!!!!!!!!!!It started when we lost all internet access due to the takeover from Verizon FIOS to Frontier. After hours (and it was hours) on the phone with another country and appointments set up and then no record of them...... we canceled our service. However 5 months later and more hours with customer service in another country, we still have received bill after bill. Someone in corporate reached out to us, and this did nothing. We still have bills coming to us for a service never rendered and USELESS customer support. I am to the point that we may need to take some sort of legal action, to get this to stop. Who would have thought a company could do such a horrible job at taking care of their customers!!!!!!Do not sign up with Frontier, esp. if at some point you will need customer service.

    ReplyDelete
  132. Frontier Communications has the worst service I ever experienced. I went with a different carrier on June 22, 2016. I called on June 23, 2016 to cancel my services. The gentlemen I spoke to stated that he was unable to access my account being there was a a cancellation submitted. I received an email one week later stating that a auto payment has been set up. I tried to access my account and it kept erroring. I called customer service and they gave me the same answer of unable to view my account but assured me that I won't be billed. Low and behold, today I received an email today, Saturday, July 23, 2016 that a payment has been taken out. The account that I use is specifically for bill pay so a budget is set. Now my account is negative. I called customer service and the young lady kept stating my account was cancelled. I advised that I understand that. She stated she needed to transfer me to collections. I advised that I am not in collections being my account is cancelled as of June 22, 2016 and I have not received a statement nor have I been able to access my account. She sent me over any way. A young lady from the Ohio office picked up the phone and I explained the situation. She stated that it could take up to two bill cycles to for services to stop. I stated that I confirmed that the account was cancelled. She stated that auto pay could still take up to two billing cycles. I stated I made every attempt to cancel auto pay and was denied access to the account. I advised that two charges have been taken out of my account and but me in a negative status. She stated that she is unable to do anything about that. I advised that this would of been prevented if I the ENTIRE account was cancelled including bill pay. She stated that you may receive a credit either this bill period or the next. I advised that means two more charges are going to come out so I am paying for a service that I don't have. The young lady stated there is nothing she can do. I asked to speak to a supervisor, she stated they will tell you the same thing. She stated I need to speak to customer service. I advised they are the ones who transferred me over to her. I asked for a supervisor again. She stated, "So you want to speak to a supervisor?" I stated yes, she place me on hold for approx. 5 minutes, came back on the line and stated she is transferring me to a supervisor, next thing I hear is the IVR system asking me to press 1 for residential or 2 for business which is what is heard when you first call in. When Verizon had my services, if I had a situation, they actually took care of me and the situation. This is morally and ethically not how a business should be ran and if you don't run a business like so, you have the wrong individuals representing the company. So I know this response is going to be shuffled away being I am just a number or a dollar sign. I hope who ever reads this will also submit their concerns as well.

    Account Number 44224279050220155

    ReplyDelete
  133. I am appalled at your company's lack of help and respect for your customers. I was on the phone for hours on hold trying to solve a problem. I was also hung up on. It seems your employees cannot solve a problem. I called about six times in one day and had they same result. Your employees only know how to send you from tech support to customer service and back. They also lie about fixing the problem. They promise a solution at a certain hour and nothing happens. You are the worst company I have ever dealt with and will soon never deal with you again. I want everyone to know how inept your company is

    ReplyDelete
  134. I noticed Frontier was plugging "pay for" channels in my favorites - called and asked that it be stopped.

    It not only wasn't stopped, my favorites selections all disappeared and all kinds of strange channels showed up in my favorites - tried to change and could not.

    Called Frontier customer support - explained the problem and after a few minutes was told the problem was being worked on by service.

    Problem did not go away - called again the next day and after a few minutes, was told the problem was being given to, and would be corrected by, repair.

    Waited 2 days - still same problem - called again - after a few minutes delay, was told the problem was being worked on.

    Waited 2 days and called again - person who answered the phone had a very heavy accent, extremely difficult to understand, but very nice - took 20 minutes but she promised a work order had been opened and repair would be calling to make an appointment to come to the house.

    Is now 4 days later and I still have the same problem - haven't seen anyone and I'm tired of calling Frontier - I've had FIOS for 8 years and its been very good - but with service like this, even Time Warner, Dish - Direct or whomever sounds better (Never thought I'd be using the words "good - Time Warner" together, but as lousy as they are, at least the problem might get fixed instead of a customer service person dumping the issue down the tube with no action like Frontier does.

    I do have to wonder - is Frontier screwing up my favorites selections because I complained about them stuffing their "make money" channels into my favorites or is the DVR needing work?? Nine (9) days for a simple problem and not a thing done is just not acceptable!!!!!!!!

    Chip O'Connor Rockwall, TX Account #325-125-3814-073115-5 9477

    ReplyDelete
  135. I had my service with Verizon and I cancelled and returned all equipment before the final billing with Verizon but when Frontier took over April 1 seems my closed account was transferred. I called Frontier every month since April to get them to close an account on an empty house with no equipment. I got told a different story every time by a supervisor and she said she could not honor what the last supervisor said. I told them there was no account, no equipment and I was owed a credit but mean time they keep charging me a local tax of over $5.74. Then the end of June three months later they say sorry your account is still open, no refund check is issued because we show a work order now for the house! No they say another three billing cycles for it to close that will have been a total of seven months and with the charge every month I will owe them, not get my original credit, all on an empty house, no equipment and no contract with them to begin with what a scam. I have been trying to close out this account for my terminally ill son who is 41 and on hospice in a nursing home!! let gets real!!

    ReplyDelete
  136. I called to have them help me get into their website, once I was in the rep told me why is your speed 75/75 I said well it is kinda slow so she said people in Texas are the only people at that speed so she said you're in California so your speed should be 100/100 so I asked would this cause a new contract and was told NO well that was a lie, that took me out of my bundle and now their charging me double the amount, called serval times and got the same run around and now my bill is at $756.00, no supervisor is ever available!! my regular bill for 2 years was only $157.00 and now I'm getting threating letters... we loved Verizon this Frontier is a JOKE
    #909-469-5706-050113-5

    ReplyDelete
  137. Must read. I called Frontier customer to inquire about several charges on my bill that did not belong. Back in April I called to change my service and lower my bill. I went to the 50/50 internet speed and a basic phone line, no call forwarding, three-way, etc., nothing extra. I was quoted a price of 64.99/month plus taxes and such. So, fast forward four months and I have realized that they have been billing me between $112 to $154 dollars each month. My bad for not checking sooner, I have auto pay and did not suspect a problem with a big company over charging me. Today while on the phone with customer service for 1 hour and 50 minutes, I got no where but I apparently made the customer service rep upset, and while on the phone with her my internet completely shut down. I remained on the phone with her and the supervisor while my son called tech support. The Frontier tech says to him, "I'm not sure why they had you to call tech support, this is a strictly a customer service issue". He went on to say, "There are no outages and your equipment is working properly". Well, it looks like the customer service rep put a mark on my file to shut me down because I must have made her mad. Back to the main story...I got in touch with a "supervisor" who tried to help but was condescending and must have had me on speaker cause there was a lot of laughing going on in the background each time I finished speaking about my issue. I gave up on the call and called the corporate office, spent 30 minutes talking with a rep, and now await him to call me back. Two hours and 20 minutes wasted and still nothing has been resolved. Frontier overcharged me a total of $221.80 over the past four months. They are willing to credit $112.11 back but that's it. I will update once I hear back from the corporate office. I am not expecting any miracles.

    ReplyDelete
  138. I AM SO UPSET WITH THIS COMPANY!!! I called Dish for WIFI internet to see if they offered service in my area. I know in the past it was not available to me. At this time they said it was now available that it would be no contract no connection fee and around $40 per month unlimited high speed internet. I was very excited to hear so of course I agreed to the service. Waited about a week for installation on the day service was to be installed, waited all day for Tech to show and he called at the end of the day and told me they don't offer internet in my area. The Tech wanted to install a land line of which I was not interested. Never thought any more about it until I started getting bills. I have called every time I receive a bill and am assured not to worry they will take care of it. The bill was turned over to collections and I'm still trying to get this resolved. I can not believe the trouble I have had with this company. I am currently on hold trying to reach a supervisor of which I have been on the line for 47 minutes and still holding.... So
    frustrated!!!

    Brenda Whittenburg 830-637-9010 Horseshoe Bay Texas

    ReplyDelete
  139. I am very upset with Frontier!! We have been customers of Verizon for a number of years and have multiple restaurants using their service. Problems first began when the switch from Verizon to Frontier occurred and we needed to pay our bill. After unsuccessful attempts of paying online we decided to call and make payment via telephone. We had Frontier account number in hand however we were told we needed to give them the Verizon account number...REALLY!! Now we have an issue that the internet is not working. We are a business which requires internet for credit card sales. In fact the majority of are sales comes from credit/debit card purchases. When we called on 8/9 12:30 to report the problem we were told they wouldn't be out until 8/12 to fix the problem. THIS IS COMPLETELY UNACCEPTABLE! We called later that same afternoon explaining our situation...they said our ticket would be entered in as a "code blue" in other words placed in accelerated mode however request was kicked out due to overload of work orders. If I hadn't called again this morning (8/10) we would still be on for 8/12. Supervisor needed to put in the "code blue" request, however still can't anyone to come out until 8/11 at the earliest. Clearly they need more people. I was told by tech support I could speak with customer service about getting in contact with corporate, that they could get me transferred to them or give me the phone number. Customer service was useless with getting me Frontier's Corporate number. I had to Google it myself! I did get in contact with someone in corporate and was told to give them a few minutes to work on a solution to my issue. IT'S NOW BEEN MORE THAN 2 HOURS! OUR LUNCH RUSH HAS NOW ENDED AND NO DOUBT THE INTERNET WILL STILL BE DOWN FOR THE DINNER RUSH, NOT TO MENTION FOR THE 2ND DAY IN A ROW!! This is major poor planning on the part of Frontier Corporate Headquarters. Clearly they don't have enough techs making the rounds. As a business owner we are losing hundreds while Frontier is still making millions! I also know that if I tell them I am switching to another company they will inform me that I am under contract and will be billed additional money for cancelling. A more timely resolve to our internet issue would be greatly appreciated!!

    ReplyDelete
    Replies
    1. To be fare, I just want to update! It was a good thing I contacted Frontier's Corporate number (203-214-5600). TECH IS ON HIS WAY AS I TYPE THIS! Its been 3 hours since contacting corporate but a resolve in the end. THANKS SO MUCH FOR RESOLVING MY ISSUE! THANK YOU BRENDA!!

      Delete
  140. Tampa here. Absolut the worst company and service. I would be interested in joining the class lawsuit if there's any available

    ReplyDelete
    Replies
    1. Count me in on that! Tech came out to work on our line and have been out of service since 08-11 it is now 08-15-2016 and they are saying that they will not be out until tomorrow.

      Delete
  141. I called Frontier for the 50/50 Internet advertised price of $44.99 on their website. I was told I could get the 100/100 internet with the with basic $10 cable for $50 a month. It took them 2 weeks to come set up the internet, which they did wrong. After a number of phone calls and hours on the phone each time they said they would come out and fix it. Every time I called them they had zero notes or information logged from previous calls. Not once did I speak with a person that knew what the others "claimed" to have done. No notes were written in my file. And the first 3 times I called they couldn’t find me in the system because they did not have my phone number or address right each time. It also took them a month to transfer my friend’s service from the house she was living in that I was moving into, to the new house she moved to. It was then another week before they came out to fix it. I was told I would be credited for the week the service wasn't working. They then sent me a first month of $366! For internet and $10 basic 20 cable channels?!?! I called them yet again for the 10th time to have them adjust it. While talking they insisted they did not have the package I was asking about. I finally spoke with a supervisor and I asked her to look it up on a computer. And what do you know, there it is. She said they do not have that in their system which is why she didn't see it. So Frontier is advertising a price, allowing people to call and set up service, and then charging them something else. I was supposed to have internet for $44.98 and instead it was $99.99 in addition to the cable. That is also in addition to being incorrectly quoted on the initial setup price. I also asked them to send me an email confirming what we agreed to every time we spoke, and not once did I receive an email. After 2 hours on the phone with them they said they finally adjusted it. Now 5 days later my bill is still the same online. I'm told that it will take 1 to 2 billing cycles and then it will adjust. Which they never told me initally, but the rep pointed out that I should have been informed of that. Yet again people not communicating and doing their job correctly. How am I supposed to trust they are going to adjust it? They haven't followed through with, or done anything right each time I called. This should not be this hard. I have a bill of $366 that I can't afford to pay because they don't know what they are doing! They don't even know they're advertised prices and put you into products and services without consent! Highly illegal and unethical. Now if I don't pay and cancel I get sent to collections, if I'm late then I have a late fee. Either way it now affects my credit because of their ignorance. This company should be closed.

    ReplyDelete
  142. This company does not value their customers as they state. I was a customer with Verizon, Frontier took over and have had nothing but problems. Finally found out that I was not receiving a bill nor did I know that frontier took over. When I did find out my account was past due. I sent them money immediately and had a tech come out to figure out the problem with my phone line as well as internet speeds. After the tech left I had no internet nor phone now, he didn't even leave any paperwork or his name. I have now had to travel from my home in clearwater fl to Orlando just to do my job that I normally do from home costing me $120 in hotel and $100 in fuel for travel that should have not had to spend. As well as losing a $1500 client because they could not reach me. The only response I receive from customer service is that they will be here tomorrow because of the workload and that my escalation was kicked. It has been now 5 days with no service and no one has attempted to assist in this matter. I have attempted the cooperate office number as well and only received an answering machine. They will not even attempt to take my call nor call me back.

    ReplyDelete
    Replies
    1. Also the number listed is suppose to their number well just found out is a personal cell phone number!

      Delete
  143. I cannot believe Frontier is a fortune 500 company with their stock price under $5.00 a share but I can see why it is so low . They have to be the worst Telco in the U.S. They lie to you when you call in and make promises they can't keep. Their own employees don't even know their own product line . Sorry to say I inherited some of their stock when Verizon sold us down the river. What a crappy company. Don't buy their stock either its like penny stock. I have the worst service with them .It use to be Verizon and before that it was GTE a good company that I worked for 30 plus years. Nobody cares about the customer anymore its about the dollar

    ReplyDelete
  144. I just finished reading all the negative comments which have been expressed for years! How is it that a corporation can have so many complaints and still be in business? State officials should be investigating this company as they rob people of their money! My son called to transfer service to his new apartment on July 13th. He was given a window of 8-5 on the 16th. No one showed up! After numerous calls on the 16th and 18th to find out what was going on, Frontier told him their service was not available at his new apartment.He was told that they would cancel his service. Weeks later, he received a bill for July 17th -August 16th for $166.94. He moved out on July 15th and didn't even have their service that entire time.After approximately 15 phone calls from him and myself, various representatives offering their own versions of resolutions, and hours of wasted time, I was told that he owes a reduced bill of $119.35.The reason is because they said he didn't call in and cancel the service until August 8th.When I stated that he was told 3 times during his many phone calls that frontier would cancel his service, the rep told me "he should have known that its his responsibility to call in and cancel". Why would he do that if if the reps said they would cancel the service? This is just a way to cheat the customer out of money! Again, he moved out on July 15th and was billed for service he didn't even have from July 17th- August 16th. My next letter is to the Attorney General!

    ReplyDelete
  145. I guess I should have read reviews before I even considered trying this company. The crazy part is I have never had this service was only considering and during my phone call to setup service I decided it was going to work for us so I cancelled the order. After asking several times would I be charged the deposit and being told no I expected to not be charged. Only to check my account a few days later and see a charge on my card. This was August 1,2016 as of today 8/26/16 my money has not been refunded. They have excuse every time I call on why this has not happened. I was given a number to contact a so called supervisor who is yet to respond to the several messages I have left him. I would not advise anybody to use this company for nothing. Remember you get what you pay for which is most likely why they are cheaper than the other companies. It appears reading these reviews that not many people are pleased with the service so I'm sure they will just overlook this one as well. I just hope any future customers read these reviews prior to getting service. My next action will possible be a legal one.

    ReplyDelete
  146. I was promised by the President's off a new modem for last Friday. My great-grandson is quite upset as I am. I guess I will have to look for another. ATT did such a disservice by us Connecticut residents.

    ReplyDelete
  147. The worst company ever. Would like to join a class action suit. Please let me know where I can join.

    ReplyDelete
  148. Signed up with Frontier and Dish in Sept 2015 with a 2 year price guarantee and in June Frontier reneged on it by upping my price. When I questioned it I was told that since I didn't call in and renew my auto pay it went up to the new price. A price lock guarantee means I shouldn't have to do anything to be assured of that price. have called in almost every month since September to no avail. Time to switch back to Mediacom since Frontier doesn't want to do anything to keep my business.

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.

BLOGGER TEMPLATE BY pipdig