Dell Corporate Office Headquarters HQ

10 comments
Dell Corporate Office Headquarters HQ
Address:
One Dell Way
Round Rock, Texas 78682 USA
Corporate Phone Number: 1-800-289-3355
Fax Number: n/a
Customer Service Number: 1-800-624-9896

Dell's Headquarters and Corporate offices are located in Texas near Austin. Dell is famous for selling computers direct to the consumer. Dell's products include PC desktops,laptops, servers, computer printers and tablet computers. Dell Computers is one of the premier tech companies in the world.

Their toll-free 800 customer service number is 1-877-492-8604 for Consumers. For business customers the number is 1-877-220-3355. The company does encourage users to use their technical support system, chat and help forums on their website.



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10 comments:

  1. The phone numbers get you the same automated response line as every other number, even the one listed on the BBB. Don’t bother.

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  2. Trying to settle gift card issue promised. Dell is so hard to work with. Too many people. Usually have to talk to 5 or 6 people and still don't get answers. Person who sold me TV promised gift card. Rec'd notice of previous gift card that has already been used. Ready to pack up tv and computer system purchased recently. Feel I'm getting the run around.

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  3. Promises, promises! Promised $189 gift card with TV purchase. Sales person still says it will happen but gift card dept. says no gift card attached. One super said it will arrive in my email by last Friday. Yesterday super said "I promise it will be in your email in 24 hours." NOT! I talked to returns who credited me $60 for inconvenience and said there is a gift card attached. Go figure. I will not only return TV but also computer and printer. I'm so done with Dell. Yesterday I was forwarded many times. On one transfer I talked to another customer who was, also, calling because he didn't receive his promised gift card. I've been on the phone hours today. Finally a super said he doesn't want me to call any other dept. I said sorry but I control who I call and when. How can they all have access to the same info but don't know what's going on. I tried BBB # too. Same recording. Maybe because the home office is in Lebanon. That's what the person in India told me today. Really!

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  4. Dell needs to return phone calls and answer emails. Very unprofessional Customer Service. My company will stop our partnership with Dell in 2015.

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  5. bunch of dumbass idiot India's

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  6. Singapore agent - Unprofessional way of handling warranty issue, 3 different staffs confirmed that my warranty was 2+3 years but system did not update and promised by all 3 will update system but after 1 month still remains unchanged. When called again, another staff claimed the above three staffs have misunderstanding with my warranty issue it should be only 1 year?! So is either they are idiot or they are treating me like idiot. Conclusion - don't buy anymore dell products and informed all friends, relatives and anybody we know not to buy dell products.

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  7. Hi! this is Shashi Bind Tripathi from India, a victim of the pathetic service rendered by DELL.
    With a heavy heart i have to write a long story with an unending pain and mental torture .I had purchased a Dell Inspirion 3148 model laptop on the 8th jan 2015 only after a few days the system started giving troubles .In the last week of january i called the technical support team on the toll free number and after performing some troubleshooting exercises they detected that the hard disc was faulty and needed to be replaced.Since i am into sales and a frequent traveller the dispatch of hard disc from Dell would be possible only in 4 to 5 days i informed them that i shall be stationed in Lucknow from the 15th of march for a period of 15 days .Hence the problem was not sorted at that time. On the 17 th of March I visited the service centre at Lucknow and handed over my system for the rectification of the problem.I was informed that the system would be ready in 3 days of time. But on the 6th day I was informed that the system was ready and I could take it back.Just within 15 minutes I received a call again from the service centre saying that the Hard Disc was replaced but the MOTHER BOARD was faulty and needs to be replaced.Over that the spare Mother Board was not available and it would take further 3 days to rectify the same.On the 24th when I called the service centre I was told that the Mother Board was not available any where since this is a new model and the mother board needs to be shipped from any other country .They were not able to specify any time frame for the same. Helpless I called the tech support team on the 24th and after a long 1 hour 57 minutes of rigrous con call with the service centre and the lady sitting at the tech support they derived a conclusion that my system again had a faulty HARD DISC to and it needed to be replaced once again as well with the Mother Board and the system would be ready by 27th and that I shall receive a call for the same. On the 27th nobody called and after I called the tech support team I was informed that still nothing has been done and it might get further delayed.No one from the entire crew of the dell team was able to give a specified date.I was left on my own.Calling up the tech support team again in the evening I was told that I would receive a call on 30th to tell the dates.But till the evening of 30th nobody called and when I called up I was treated unhumanlly saying that I should wait for the call from the ESCALATION TEAM which seemed to be placed above GOD since they cant be reached and they only can call at their liberty.Now 15 days have passed and the situation still remains the same.THE GOLDEN PARTS i.e.TWICE THE HARD DISC NEEDED A REPLACEMENT AND ONCE THE MOTHER BOARD IN LESS THAN 3 MONTHS OF SALES.I now demand A COMPLETE UNIT REPLACEMENT sinceI have gone through a lot of mental trauma because March being a very crucial month I was getting bombardments from my superiors for not able to put up my details.Cutting short this is the worst company I had ever seen in my entire carrier.You people have given me immense mental trouble.There is lot to be said but seeing to the UNETHICAL,UNPROFESSIONAL and UNHUMAN ATTITUDE of your company I am forced to take this to a court of law since your warranty terms specify the days for closing any complains and you people have crossed the same 4 times of the period specified and still nowhere to rectify the same.My service tag no. is 9DSYB12..My email id is -shashibindtripathi8@gmail.com

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  8. Because Dell has changed our Corporate Rep again and the new one is not in the office I have spent 2 hours trying to get a simple quote for spare parts. You have got to fix this. You call one number 800-848-6147 and it goes into some area that a customer doesn't need to be in. Then you call another number and it tells you your rep now handles spare parts and to call them...but mine isn't in the office?????? So then it says to call 800-999-3355 which puts you right back to where you started from. It's awful how can you expect not to get bad reviews? Just Sayin someone at Dell is not doing their job!!!

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  9. I bought a Dell Laptop, after 9 months it stop working. I sent it back and the LED screen was replaced I was told originally that the hard drive had gone out and it was sent back to me (4/20/15). I have been on the phone with Dell Technical Support and they finally configured the windows 8 they put on it. I lost my Microsoft Office and cannot re-install, I cannot re-install my printer so I asked for a refund as this laptop still has a problem and I don't feel that having to buy new Microsoft Office or new printer is something that I should have to do if the laptop is now no longer compatible with whatever Dell did to the laptop to fix it. Customer service says as I bought this from Walmart not directly from them I can't get a refund and they also told me it was out of warranty (as I bought this in June 2014 my calculations for 1 year would take me to June 2015, however Technical support say September 2015, so now we know honesty is not a policy Dell live by). Dell was once a reputable company and their products reliable, unfortunately that doesn't seem to be the case now!!

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  10. Do not spend the money to buy an Alienware computer because they are junk. I paid nearly 5K for the piece of crap I got and the graphics cards failing so bad that it sizzles and smokes sending toxic smoke into the room. I also had this happen when the computer was turned off and only stopped when I got power cord and battery (which can't be removed in a hurry). I wonder would it have started a house fire if I was not in the room? Save your money and headaches buy a different brand.

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