Clark's Shoes USA Corporate Office Headquarters

14 comments
Clark's Shoes USA Corporate Office Headquarters
156 Oak Street
Newton Upper Falls, MA 02464 USA
Customer Service Number: 1-800-211-5461
Email: Online Only



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14 comments:

  1. I would like to get some information on how to contact someone about a pair of clarks shoes I have that fell apart today as I was wearing them. Can you please e-mail me that information.

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  2. I hope you were able to get some satisfaction. I also had Clark's shoes fall apart and sent a complaint via email several months ago but to date have not had any kind of acknowledgement or reply. In the past Clark's was reliable, but now I have serious doubts about quality and/or customer satisfaction and WILL NOT PURCHASE any Clark's shoes again until I hear from them, Till then, I will only purchase other name brands that I have had no trouble with. Very disappointing. I will try once more, but if still no reply, will take further steps.

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  3. crosbyka@rocketmail.comOctober 20, 2013 at 4:03 PM

    I have bought clarks for years. The last 4 pair of shoes that I have bought and have wore no more than 5 times. They have fallen apart for the side of the shoe where the stetching is to the sole. I have had several that I have woren for several seasons and have not had a problem. I would like to have some compensation for the 4 pairs of shoes. I have bought enough of your shoes and have been happy. But now I'm not sure that I will continue to buy if they are going to fall apart only earing them 3-4 times..

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  4. I have just had my 4th pair of Clark Shoes fall apart as I was wearing them. My shoes are far from new, but I am not hard on the shoes. I enjoy wearing Clark's because of the versatility and the fit. I have a narrow heel and the open heel works very well for me. I am extremely disappointed that these shoes have either fallen apart or the rubber sole has disintegrated. Not sure I will buy any more.

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  5. chazz@netzero.com...I also have a pair of Clarks that fell apart while I was shopping. I had to borrow some scotch tape from the store I was in to keep the shoe on my foot. I fell in love with Clarks shoes when I bought my first pair and bought three more pair. I always thought Clarks shoes were top of the line. Now I'm not sure. I feel this pair of shoes should be replaced. If not I will assume your are not the fine company I thought you were. I will not buy any others. Please reply.

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  6. I used to love Clark's Shoes and have purchased many pairs over the years. Never again. I just had TWO pairs COMPLETELY fall apart after wearing them for only a few hours. The top part of shoe completely came off sole. The even worse thing is their customer service. I keep calling their 800 number and am just on hold forever, no one ever answers. I call during the day and have tried different days. I am never purchasing Clarks again. Here is what their new motto should be: "Clarks are Crap". I have two additional pairs, brand new, that I am actually afraid to wear. It is NOT fun to be somewhere and have your shoes completely fall apart.

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  7. I used to love the Clark company shoes for years now but since I had to two pair of shoes fall apart on me while walking in them. I have unfortunately changed my mind about your shoes and have decided that I'm not going buy anymore until I know what's going on with my shoes falling apart

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  8. I had seven pairs of clarks and six of them with rubber sole has disintegrated while wearing them. I know that if I wear the last pair; it will disintegrate as well. It is embarrassing to be at a professional event and have chunks of your shoe littering the facility. Publicly humiliated I explain that these are Clark's brand. This is a marketing tool for Clark's reputation as a quality product. Let's spread the word about how the product negatively speaks for itself. Ouch....to unexpectedly-physically walk out of your shoes when you are out of town on business. Seriously, corporate MUST know about their decision to downgrade quality to increase profits would adversely impact customer satisfaction. Glad not to be a stock holder in the corporation.

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  9. I see by the previous messages that my chances of receiving resolution from you regarding a defective pair of Clarks shoes will not be met with any concern for customer fair treatment.
    Nevertheless, I will tell you that I purchased the shoes through Michelson's Shoes on Amazon. The responses I have received from Michelson's have been confused and misinterpreted, I believe intentionally. This particular shoe could not be worn by anyone, The strap was sewn in such a way that my foot was forced forward a 1/2 inch from the rear of the shoe with the result being such that my toes hung 1/2 inch beyond the footbed in front. Michelson's have returned the cost of the shoe in fairness to them. I think I should be compensated for the return postage of $14.55 since the return was caused by no fault of mine. I would appreciate a reply.

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    Replies
    1. Ditto to all the comments above....although I was not wearing the two pairs when I noticed they had fallen apart (yes literally). No more Crappy Clarks for me.

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  10. I also just had a pair of Clark's clogs fall apart as I was wearing them. I had put them on to wear to a special occasion and after a few minutes all of a sudden they felt loose. I thought "oh well you are used to wearing sneakers, they just feel loose". I looked down and both of my feel slid out of the clogs. Upon examination found each clog just came apart where attached to the sole of the clog. Very dissapointed!
    kb in massachusetts

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  11. I've had four pairs of Clark's shoes, various designs, fall apart at the stitching or disintegrate while wearing them. Most recently I was at my Mother in Law's funeral and a pair I had worn just a few times, fell apart and they were almost brand new!! The weird thing about this was my husband's Aunt Martha had a pair that fell apart too!! Hers fell apart at the funeral home and luckily someone had something she could put on. I noticed mine falling apart in the car on the way home and both shoes came apart on opposite sides of the shoes. Something has to be done about this!! I have several other pairs of Clark's and am afraid they will do the same thing!! I've had them fall apart while at work, while shopping, while walking my dog, and now at a funeral. These are not cheap shoes, and I have lots of them!! I have about 150 pairs of shoes/boots/sandals, and about 30 of them are Clark's. I will try to call the number, but I read someone else said no one ever answers. I won't be purchasing any more Clark's and I'm spreading the word about how they fall apart!!

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  12. I was recently an employee of yours, and I quit because I believe the managers at store Arrowhead Mall, AZ was stealing my commissions. I won a pair of shoes from an all store competition and now they want them back, is this policy? They say they have to order them, I think they just want to get over as they been doing.

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  13. I purchased a pair of Clarks years ago and wore them frequently. I didn't think much about it when they came apart. However, I have had three more pair that had little wear on them come apart at the soles. I will not purchase another pair. Very disappointed because the other comments tell me that it is not isolated. Clarks knows of this problem.

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