Cable One Corporate Office Headquarters

23 comments
Cable One Corporate Office Headquarters
1314 N. 3rd St.
Phoenix, Arizona 85004 USA
Corporate Phone Number; 1-602-364-6000
Fax Number: 1-602-364-6010
Customer Service Number: 1-877-692-2253
Customer Service Number: 1-800-550-2436



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23 comments:

  1. I live in Joplin, Mo are cableone office are very hard to get along with they are not willing to help you what so ever. And most of them are rude, and when it comes to your bill they do not want to work with you at all.I would like to see something done about it. thank you.

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  2. I am very disturbed by one of your sales reps at the Cable One office in Sherman, TX. His name was Alan and was waiting on my niece and had made several sexual references to her. He was not professional and just kept rambling on about random things not even related to her questions about her cable. The sexual references were, to say the least, extremely unprofessional and uncalled for..

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  3. Hello, I live in Boise ID and I had a big issue with the customer service. My mother had passed away and I was out of town making funeral arrangements and so I missed my cabel payment. (Which I have never done before that) and my service was disconnected. This I understand however I never got an email letting me know my bill was due. No phone reminder, nothing. I come home and have no service but also no disconnect notice. I find my bill and am going to call the next day to pay it as the payment auto system always hangs up and your Boise office closes insanley early during the week. Before I can make my payment the manger of my local cabel one center has left me a vm early in the morning to come pick up equipment. Still no disconnect notice by the way and this is all over ONE late payment. I called and explained what had happened was told that not only do I need to pay my bill to resume service, but I need to pay a reconnect and a month in advance to resume. That's alot of money for a single mom who just had unexpected funeral expenses and had to miss work too. So I say fine and pay. The woman on the phone was not very nice and she also ran my credit without telling me. I was billed a deposit too! She didnt tell me! After I processed my payment I checked my bank statement and see that the paymet was about 80 dollars more than she told me called back and got a very nice man who explaind the deposit and that my credit had been run. Nothing could be done though. Really? Over one late payment...it's very upsetting.

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  4. Girl from Boise again, if you could do something for me that would be great. My email address is evaanne88 and it's at gmail. Thank you.

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  5. We live in Aransas Pass, Texas and two years ago we signed up for Cable One, the programming was pretty good, the next year the price went up and the programming got and is so bad we keep the tv off most of the time. Our contract is due in a month they say the bill is increasing "once again" by another $20.00. They start in the morning and show the same thing over and over and over..................... Nothing worth watching on HGTV, History,Discovery,Animal Planet, etc. anymore. Are we the only ones that feel this way ? "NO" everyone we talk to feels the same, can anything be done about this other than just walking away from Cable One? We are seniors on a fixed income and know when we are not getting our money's worth.

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  6. Male from Boise... I was a 15 yr customer and while on travel I too was 1 month late and received absolutely no warning my service would be disconnected. (No email, no ph call, no letter and no interruption of service) The funny thing is I spoke with one of there not so friendly cust service reps one day before they claim service would be stopped via (tech coming out to disconnect.) I still received emails for the next 6 days?? After talking with even more rude …supervisors who could care less about my long standing customer status or situation plus give the most pitiful reasoning and examples. They had tacked on ridiculous extra charges and refused to budge on any type of adjustment. They truly didn't care if I switched providers stating "It's your prerogative"
    The service was never as advertised (slow bottle necked throttled down connection)
    I am just very disappointed not surprised!! Guess they just are following the sign of the times!

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    1. Every month we pay more on all bills until now there is up to six months payment on cable, electric, and gas. This is a way to hedge against hard times, being out of town, etc. Every month if you pay the Cable maybe, say, twenty dollars more than your bill, it will not be long before you have a "free" month. Only Idaho Power gives you two notices before they cut your service. Cable and gas must feel that you have no other recourse, which you do not, and just cut you without warning. Heartless, especially if it your only source of heat. Although entertainment is right up there in my opinion. Try it! It works!

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  7. Our experience in Show Low, AZ was exceptional! The tech did all of our hook-ups, including axillary equipment and stayed with it until he was 100% satisfied that everything was perfect.
    Thanks Chuy, Bob & Suzanne

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  8. The corporate office phone operator is the rudest person i have ever talked to!! I'm a business going else ware. This lady wouldn't even give me her name then told me to take there number off our call list...

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  9. Hi, male from Star ID here. We've had Cable One high speed internet for about the last three years, It was exceptional before. but the last three or four months it has been horrendous during the day, it started getting bad from 6pm to 1am, constantly getting 1.5 or less mbps download speed during those times, consistently every day. We pay for 50 mbps DL. For awhile I was getting used to it, only getting on the computer before or after the slow net wore off. But lately, after New Years it has gotten worse, Now from 1pm to 1am it has been at 1.5 again or lower. So that's 12 hours out of the day that we can't even use our promised 50 mbps speed to play games or do much of anything on the internet. We've called a few times for support but never get any solid answers, the only thing they've told us is that there has been a problem the engineers can't figure out. Really? it's taken them 3 or 4 months now and they can't come up with a viable option to fix this? We would really like to start getting what we pay for once again. Please help.

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  10. I had Cable for five years and never been cut off, and now they want me to pay over $250 more than my bill to get it back on. Something need to be done about these outrageous fees in a small town where older people and mostly disabled people live.

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  11. Let me start by saying that we had two family households with Cable One (Biloxi, Ms) some years ago and left the company due to service issues. My daughter recently resolved to be over her issues with the company and decided to get internet service with Cable One. She arranged to have the service connected in a two hour window for which I was at her home to provide entry for the Tech. The Tech calls her and she was unable to answer at that moment but she returned the call immediately with no answer. She then looks at her phone an sees another call she had received while trying to return the previous call. She then returns that call to Cable One and is informed by the service desk that she is not going to get connected per her appointment and that she is going to have to be rescheduled because she didn't answer the first call.
    Meanwhile I am waiting at her home for the installation to take place. She was not informed anytime prior that if she was unable to answer immediately on the first call she would not receive service nor was she even advised that a phone call was a necessity when there was a scheduled time and date. My daughter was so disgusted she cancelled her request for internet. The joke to this whole matter is Cable One has the laughable motto of focusing on Customer Service. I requested to speak to management and was told they will get back to me, good thing I am not holding my breath! My suggestion to Cable One is to either change your Motto or make some serious improvements in your methods of conducting business.

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    Replies
    1. Since my original posting on Jan 30 a Cable One supervisory representative contacted me and decided to review the recordings of guidance provided when the order was placed. It was found that the company rep did not provide any information regarding cancelation of the installation if the customer was not able to answer the call on the companies first attempt. They apologized and indicated the person that took the order would be coached. An immediate connection order was initiated and connection was made within 90 minutes.

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  12. I have been having problems for weeks. My hotel is without cable in some rooms. Had 3 count them 3 techs out yesterday (April 29, 2014). They programmed 1 tv and it works. They programmed our computer and we have tried to program the rest of the tv's by ourselves. The program is NOT working. The hotel had to buy our hd equipment before we opened because our local office was unable to provide HD to us at that time. It took 2 1/2 years to get this properly installed and now with the digital switch over I have had nothing but headaches. Being a Hampton I have to 100% anyone that isn't fully satisfied. Cable One has cost this hotel a lot of money. We are still having to tell people that we don't have TV! I am 100% unsatisfied with the customer service that Cable One doesn't even try to provide. I do not feel that we should have to program 1 more tv on our own. I feel if Cable One truly values our business they will take care of this. I would also like to either get 2 free months or to be re-imbursed for the lost income this has caused my hotel.



    Please feel free to email me at belinda.edler@hilton.com

    I would also LOVE to speak to someone.



    Thank you

    Belinda Edler

    580-225-2553

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  13. I WANT TO KNOW WHY YOUR COMPANY DID NOT GIVE REFUND WHEN YOU ALL TOOK AWAY CHANNELS FROM YOUR COUSTOMERS. I CALLED AND WAS TOLD THAT THIS WOULD HAPPEN STILL WAITING. NOW I GET MY BILL AND YOUR PUT A SPORT SURCHARGE ON THE BILL. WHY????????

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  14. why the hell is a deposit on a box 350.00 thats insane. i hate sherman tx cable one office. is this true????????????????????????????

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  15. Your Internet and Service is terrible!! denison texas

    I would just like to say that in the 2 months that I have had CableOne, the internet has been AWEFUL!! It continually drops connections (wireless or wired) and my VIOP is spotty at best, I can hardly have a conversation. I called service personnel (after I could FINALLY find a number to call, try posting it clearly on your website!!) all they wanted to do it point at the router/modem, point at the console or PC, point at this point at that, when the fact of the matter is your Service is NOT ADAQUATE! It should be illegal for you to advertise “UP TO 50Mbs" when you squeeze everyone down to NOTHING. I definitely have an issue, but rep on the phone could say is "we can send out a tech. but if they find nothing, we'll need to charge you." PLEASE, this should be part of the service; all I need is some disinterested tech. having to get out of his bunny slippers to come to house and not try to get to resolution. Then I get charged with no faster internet, NO THANKS!! They did run a speed test-- 8.4Mb down--.21 Mb up----AWESOME!!!! I will be copying this to everyone I can as well as posting it on review sites. Thanks again for the great service!!

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  16. Cable one was really good years ago. Then prices started rising and we started losing more and more channels. Next thing we know we get stuck with boxes in our homes and told quality will improve uh what a laugh. Every since either cable Internet or both are out a least 3 times a month. Channels that we still have freeze or go black for days, and does anyone get a discount or refund for unusable services hell no we get a higher bill every month .Have had service with Cable one for over 20 years but maybe we should drop service since cable one only wants our money without fixing the horrible services. Was more reliable before the fake digital update. No Internet again in Aransas Pass TX

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  17. Did anyone else in Mississippi receive a letter from cable one corp office about a free year of Protect My ID from Experian due to passwords being accessed?

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  18. you ,your company need to deliver better service i had my phone over a year now and nothing but statistic every time you get one the phone . when you call and complain that give you the same thing !!!!!!!!!!!!!!!

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  19. Bottom Line, I am writing the CEO Thomas O. Might to complain about lousy service to our home and even worse Tech Support. Intermittent service for 5 days. We have been given 3 different reasons for the problem after more than a dozen calls, replacing the ARRIS internet/phone modem, constant rebooting, new CAT 5 cable, and on and on. And when I ask for a home visit from a tech..."well, that will be in 5 weeks...we don't have enough field techs." UNACCEPTABE. Tomorrow, Monday, we are scheduling Century Link and DirectTV. If you are thinking about getting CableOne...DON"T. I am telling our Home Owners about these problems, as many neighbors as I can tell, online I am going to scream about this. If you live in Prescott do not get CableOne, you will truly regret the lousy service.

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  20. My parents live in Ponca City, OK and use Cable One for their phone and TV. For a week now they have had intermittent phone service. My parents are pushing 90 years and are not technical people, they don't have computers or cell phones. I live out-of-state so I am unable to check on them except via phone. My dad is in very poor health and has had numerous trips to the ER. Without a phone it makes it impossible to call 911 in an emergency situation.
    I called CS after my parents have not been able to have the problem resolve. They are having a area wide outages after replacing a bridge/server. All we are being told is they are working as fast as they can to resolve the problem and they will be given a credit on the next bill. I spoke to one of the lead CS representative last night who was a total ASS! He all put told me he didn't care if my parents couldn't get a emergency call through, there was nothing he could do since it was area wide. This is unacceptable! He was a very uncaring. condescending jerk and has no business in customer service. I would not recommend this company to anyone!

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  21. Your automated system is frustrating and inadequate for customers that need assistance from a real person. This is a large corporation and you have hours that are not conducive to the working public. I just wanted to get an answer of why my bill has increased $20.00 per month when I use less than 10% of what I am paying for. I am extremely dissatisfied and if I had access to any other internet carrier, I certainly would not have contracted with Cable One.

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