Bright House Corporate Office Headquarters

5 comments
Bright House Corporate Office Headquarters
Bright House Networks, LLC
5000 Campuswood Dr.
E. Syracuse, New York 13057-1254 USA
Corporate Phone Number: 1-315-463-7675
Customer Service Number: 1-866-309-3279



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5 comments:

  1. Is this a company who cares for their customers or do they only care about money?

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  2. Just called the corporate office in NY. The address is an old address. I asked for the new address to mail in my concerns and complaints. That address is Corp. Customer Advocate Brighthouse Networks, P?O. box 4739 Syracuse NY 13221

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  3. THEY ARE INCOMPETANT- LACK OF FOLLOW THROUGH - MGR PROMISES AND MANAGER TO COME TO MY HOME BY 8AM TODAY AND NO ONE SHOWS UP- I CALL AND THEY STATE THAT OOPS WE GOOFED YOU WILL HAVE SOMEONE BY 5PM...LACK OF EMPATHY- I WORK FROM HOME - HAVEN'T BEEN ABLE TO PRINT OR SCAN FOR 4 DAYS NOW- I PAY A PREMIUM FOR SERVICE AND HAVEN'T HAD SERVICE- WHAT IS GOING ON HERE- CALLED CORPORATE AND LEFT A MESSAGE - A JOKE- HOW CAN THEY BE IN BUSINESS IF I TREATED PEOPLE LIKE THIS I WOULDN'T BE IN BUSINESS...

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  4. I switched both of my homes from Verizon to Brighthouse on Wednesday 5-20-15. The sales person was very helpful. I agreed to about $300.00 per month worth of services to both properties. Friday the 22nd they came out and did the install at my condo without a hitch. I had a appointment at my other property later in the day. The installers removed all of my Verizon products and claimed their phone "locked" up and the could not complete the install. I was left with no internet, TV or phone for the night. They rescheduled me for 10-12 am Saturday, No one showed up. We called around 12:30. The operator claimed the were turned away at the guard shack. We spoke to the guard shack with the bright house representative on the phone. That was not the case. Our security folks stated that no one from bright house attempted to come through. They offered the video if we needed to verify this. Angrily I confronted the rep on the phone. He offered to schedule me another appointment. Mind you, I sat home Friday night and the job was not completed and they no showed for our Saturday am appointment. He offered to "schedule" me another appointment later in the day. I retorted how about now? After making no progress I ask to speak with a supervisor. I ended up speaking to a young lady who would only identify herself by her first name. Must be company policy, because she would not give me her supervisors name either. JeniferJHX-86439, yes that's how the identify themselves at Brighthouse basically told me the same thing, sorry for your luck the best I can do is 2-4 this afternoon. I asked to speak to her supervisor etc. I would have had a better chance of getting to the Pope. It is really scary how this company hides behind their employees. I told her that I would keep the appointment for 2-4 Saturday afternoon if that is the best she could do, but I Would be reconnecting with Verizon by Tuesday unless I could speak to her supervisor. She apologized and said she was going to send him an email. It is amazing to me that this employee had no contact with management or someone to reach out to for support. My account is not huge, but $300.00 per month times 12 months a year is $3,600.00 per year. Over a period of 10 years that $36,000.00. Business must be good for them. If your thinking about switching from anything to Brighthouse. Save yourself the aggregation.

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  5. This company is the most incompetent, unorganized, company I have ever encountered. You can never call and get the same answer twice. They can never answer questions, never know why anything was done or wasn't done, and this comes from supervisors and all. I hate that this company is only offered because at this point I would rather go without cable. I plan on telling EVERYONE I know that has them to drop them. They are the worst cable company on the face of the earth. I have now been sitting on hold for 15 minutes waiting on a "supervisor" to fix something that THEY messed up by changing my services when I never even asked for them to be changed. either this company just doesn't care or they need a HUGE coaching on training employees!

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