Apria Healthcare Corporate Office Headquarters

Apria Healthcare Corporate Office Headquarters
Apria Healthcare Group Inc.
26220 Enterprise Ct.
Lake Forest, California 92630
Website: http://www.apria.com
Corporate Phone Number: 1-949-639-2000
Customer Service Number: 1-800-277-4288

22 comments:

  1. To whom this may concern or give a sh_t. My husband broke his back in July 2010. He had 5 fusions and 2 rods in his back. Fast forward to January 2011 he was told he needed oxygen and was told Apria would deliver it. Well he waited and waited finally he drove to to local business and picked it up himself! Then he needed a sleep study and was told needed a C-pap machine once again was told Apria would contact him and set up a time. Once again no call he did try to call and never got a call back!!!! So once again he went and picked up his equipment carried to his vehicle and carried it all in our house. He was on a weight restriction and your company failed to do the job! We applied for patient financial services and received the letter Notification Letter (PFSN) We were approved 100% waiver of the financial obligations

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    1. I to have had many problems with Aprias services and am now switching to a competitor.

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    2. Who is he competitor?

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  2. I have been an Apria oxygen patient/customer since Dec. 2003. During this time I have rented portable oxygen concentrators for travel several times. On June 29, 2013 I phoned Apria in Louisville, CO (720-922-4600)and made travel arrangements for a portable concentrator beginning July 22 through August 7. I would pick up & return the equipment to the local office as it is only a few miles from my residence. I spoke with Customer Service, not once but 3 times, over the next weeks concerning my travel & requesting a specific concentrator if available. Imagine my surprise when I arrived at the local Apria office to pick up the equipment on July 22 & was told they had no order for this equipment as I had failed to download & have my doctor fill out a certain required form. As I said, I have rented equipment for travel from Apria several times over the years & have never been required to have this form. I was informed by the local office that their policy had changed the first part of 2013 & this was now a requirement. Not once in all the times I spoke with their customer service was I informed about this new requirement nor was I told there was missing paperwork. The local Apria office had no portable concentrators on hand so I was forced to rent one from another business. This forced rental cost me $700 (I have the receipt). The business I rented the equipment from informed that since Apria's policy change their oxygen concentrator rental had tripled as more & more Apria patients were having the same issue I had. As this was less than 24 hrs before my flight to see my grandchildren, whom I hadn't seen in almost one full year, this caused a great deal of anxiety & stress as I scrambled to find, obtain a new prescription for & pick up the equipment necessary for my travel. The manager of the Louisville, CO office showed no consideration nor sympathy for my plight & I was more or less told "that's tough, too bad". Due to the astronomical expense I was forced to incur and the poor, uncaring treatment I received,I am now considering going with another oxygen provider for my needs. As a totally & permanently disabled person in poor health I have enough stress and your company just increased it greatly.

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  3. We have also had nothing but problems with Apria - my husband uses a C-Pap due to sleep apnea - we have received letters and phone calls from 4 different branches - two in Illinois, one in Ohio and one in Kansas due to some billing issues that they created. It is ridiculous that a company this big doesn't have a network set up with their computers. Every time we talked with someone regarding the problems we were having we were told that it would be solved but then comes another phone call or letter as if we hadn't talked with anyone regarding the billing problems. Apria got the contract with medicare and unfortunately we had no choice but to do business with this company. The customer service is appalling and they treat the customers in such a condescending way because they think they have you because of the contract. They wanted us to sign a waiver stating that we would pay for the machine and when I said I wouldn't sign the papers - they said fine we will come and get the machine. We have found that there are two other companies that medicare will cover and we are giving our business to one of them - we did tell Apria that but they said it was our choice and it didn't seem to matter if they lost our business.

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  4. Apria is by far the absolute WORST company in the world. My five-year-old son is terminally ill and requires a significant amount of medical supplies to live. My son has a gastrointestinal tube so we have suffered through using Cr(Apria) for the past four years. It's been a nightmare. Every month, without fail, our order is wrong. Something is always missing and it takes days or weeks to get what he needs. When I call customer service, the people are barely trained and no one can ever help me the first time. I always have to be transferred to a customer service specialist. Checks take 30 days to post to our account and in the mean time we were sent to collections! The straw that broke the camel's back was when I had to go through every single explanation of benefits form with a customer service specialist only to discover that Apria charged us for over $400 that our insurance had already paid them!!!! I am sure this how they are still in business. No one can read their itemized forms and they probably overcharge all their customers. They prey on the weakest of society and it is absolutely depraving. I had to fax in the proper paperwork to prove that they had already been paid. I absolutely hate this company and have now transferred all my son's medical supplies to companies with MUCH better customer service, so thankfully I will never have to use them again. I wish I could say the same for the rest of America. If you have them, run as fast as you can to find another company. It will save you valuable time and even more valuable cash.

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  5. The Newark Delaware Office is the worst! The Office Manager (Jennifer) has a bad attitude, not friendly nor helpful. Before your purchase anything from this office, check their references.

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    1. Can it be any worse than the Menlo Park, CA office???? Hold time to speak to anyone is a minimum of 30 to 45 minutes.......messages left are not answered....and "customer service"?// No one there knows the definition of 'service'. I wish I had read the reviews before I got my CPAP machine.

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  6. BEWARE of Apria Healthcare. They are ripping people off left and right. I have a CPAP machine and they have billed my insurance company 5 times the cost of the actual machine. I have been given misinformation as to the length of the contract and have been recently told that WHEN YOU CHANGE INSURANCE COMPANIES, THEY START A NEW CONTRACT FOR THE RENTAL OF THE MACHINE.. so they get paid over and over again for the same machine.

    When you try to talk to people, they do not have a clue as to what they are speaking about and when you TRY to talk to someone in authority, they just transfer you until you get SO FED up, you just hang up.

    Good luck!

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  7. I DO NOT recomend Apria. They are challenging to work with and thier call centers lack customer service skills. They DO NOT gather their facts before speaking and do not deliver on time.

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  8. Apria is the worst company to do business with. They will let you go with out oxygen no problem. They don't make money on it now so they are leaving every one hang.

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  9. My doctor, a fine pulmonologist, prescribed an O2 concentrator after 2 nights in a hospital sleep study.The rate of "desat" was shown to be 54%. The minimum rate is 88%. Apria has demanded additional information despite the hospital report having been sent to them 3 times by the doctor. Now they want an ABN because they either haven't provided the appropriate infomation to Medicare or haven't arranged to get it. Is this usual for Apria or just the Palm Beach Florida office?

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  10. Lord, have the same experience with the Naperville, Illinois office. In all my years of using physician services, doctor offices, etc, Apria has been the most incompetent, most inept company I have ever had to work with. I called my ins company and begged them to switch me to a competitor.

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  11. I have a C-PAP machine and they left out the tubing (key ingredient) when I re-ordered my supplies. I called the NJ office and they stated they would send the tubing. 11 days later still no tubing so I called them. Its still being "processed" they told me. Has not even been mailed yet!! I asked to speak to a supervisor and the "customer service (JOKE)' rep became extremely rude and refused to forward my call. She could not tell me when it was coming or give me an estimate on arrival. Nothing. They messed up my order and can't even take some very simple steps to correct the problem! The worst part is that THIS IS EQUIPMENT THAT KEEPS US HEALTHY. WE ARE NOT ORDERING CHIA PETS FROM WALMART-WE NEED THESE SUPPLIES!!! GET IT RIGHT!!! Incompetent -Horrible-Rude-Service.

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  12. I have a trach and I got the same problems with the CINCINNATI office.thier customer service sucks so bad it leaves a bad taste in my mouth.Trying to get supplies is so hard they tell you what you want to hear and it never comes.Stephanie Gilmore is no help

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  13. Apria is the worse company, we were stuck with them. They never answer the phone & when they do, they can't give an answer to your question. My husband died 4/22/14 and I am still waiting for them to pick up his equipment, they have a new excuse daily. today a get a robo call saying they will pick up the equipment Friday & if I am not home, I will be billed for additional charges, they did not say which Friday. I am dealing with a death, grief, funeral arrangements and have to deal with incompetent, stupid, rude, dumb people. I plan to file a complaint with medicare, someone needs to investigate this company.

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  14. There is one common theme here -- Do NOT use Apria. We all need to write to our insurance companies and let them know what horrible service they provide. They obviously do not care because they are getting their money from our insurance companies. We to waited at home from 8:00AM this morning until 8:00PM this evening waiting for Apria to do a pick-up. We were told throughout the day they would be at our home. At 7:30PM I called the after hours number only to find out we were not even on the schedule. I asked how it could change from "they will be here" to "you are not on the schedule" -- "I do not know" was their response. This is the third time this has happened!!!

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  16. I was suppose to receive a wheelchair in Oct 2013 after I left re-hab, cause I could not walk. I NEVER recv'd the wheelchair till 2 weeks later. When it arrived it was the WRONG size and the driver argued with me, I had my physical therapist here & even he said it was the wrong size. Then it took another week to get the right wheelchair. It is sad when I couldn't even walk to get around my own home. Then they called me & said they were going to pick up the wheelchair in Feb 2014, I put the wheelchair outside my front door, like I was told. The driver pulled up got the wheelchair and loaded it in the truck. I saw the driver & my son was down the street he also saw the driver load the wheelchair in the truck. He tried to stop the driver as he pulled away but the driver kept driving away. NOW I am being billed for a wheelchair that I DO NOT have and they harass me on the phone & NOW they put me in Collections for something I DON'T HAVE..... I can NEVER get someone on the phone always on hold and then get dis-connected..I NEVER see such a company that can treat people that way....

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  17. I have called and called billing department I asked them what was an adjustment charge on my bill the said I do not know then charge was 69 dollars hen they transferred me to another department and I called numerous times no answerer after45 minutes numerous times from Portland or

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  18. WHAT IS WRONG WITH YOUR COMPANY????????
    NO CUSTOMER SERVICE WHAT SO EVER.....NONE NONE NONE AT ALL!!!!! WHY???
    NO SUPERVISOR THAT HAS MANAGEMENT ABILITIES OR ABILITY TO SOUND
    HUMAN AND NOT LIKE A ROBOT!!!!!!!
    WHAT IS WRONG WITH YOUR COMPANY.....APRIA ........APRIA........APRIA........
    MY HUSBAND AND I HAVE BEEN INSURANCE PAID IN FULL CUSTOMERS FOR
    YEARS AND NOW YOUR COMPANY APRIA WILL NOT SEND ORDER WITHOUT
    A CREDIT CARD ON FILE.......HAVE YOU LOST YOUR ----MIND?!?!?! IT IS A N
    INSULT TO THINK YOU HAVE THE RIGHT TO DICKTATE WHAT WE DO WITH
    OUR CREDIT CARD. NO COMPANY HAS MY CREDIT CARD ON FILE....
    BEACAUSE I DONT CODUCT MY BUSINESS LIKE THAT.....IT,S MY CALL NOT
    YOURS AS A BUSINESS I CHOOSE TO DO OR NOT TO CHOOSE TO DO BUSINESS
    WITH!!!!!
    YOU APRIA HAS LOST TWO FULL INSURANCE PAID IN FULL CUSTOMERS
    BECAUSE YOU HAVE NO ONE TO FIX PROBLEMS!!!!
    YOU APRIA NEED TO LOOOOOOK TAKE A LOOOONG LOOOOK INTO HOW
    MANY UNSATIFIED CUSTOMERS YOU HAVE AND TRY TO FIX YOUR
    SCREWED UP COMPANY BEFORE IT, S TOOOOOOO LAAATTTEEE!!!!

    A VERY UNHAPPY AND UNSATIFIED XCUSTOMER IN HOLLYWOOD FLORIDA

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  19. Got a c-pap machine in Febuary after waiting for 2 weeks for them to obtain pre- auth from my insurance company. Come to find out weeks later they never obtained pre-auth, and decided to go ahead and bill my credit card without even contacting me first. After weeks of phone calls I finally got my money reimbursed after speaking to a branch manager who was very apologetic and helpful. You would think that this would be resolved, but no. After they got a temporary approval through appeals with the intent for them to get pre-auth prior to the approval end date, they once again did not. Again got a bill this time, they didn't charge my credit card, but I finally gave up and am trying to return the machine which is a whole other song and dance and still have yet to get them to come and get it. I am absolutely amazed that this is such a large company and they have people who have no clue what they are doing. When I initially called to ask why they charged my credit card the first time when it was their fault they didn't get pre-auth, I shouldn't have to tell them how to do their job or do it for them, the insurance company was calling them numerous times trying to get medical records which they weren't sending out,I was told that we are not refunding your money, if the insurance doesn't pay, we got pre-auth yet they couldn't give me an auth number and I had my insurance company on the other line that clearly said no they didn't. I even filed a formal complaint with my insurance company......I WOULD NEVER, EVER, EVER deal with this company again and have told anyone who would ever listen to do the same!!!

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