Apria Healthcare Corporate Office Headquarters HQ

95 comments
Apria Healthcare Corporate Office Headquarters
Apria Healthcare Group Inc.
Address:
26220 Enterprise Ct.
Lake Forest, California 92630
Corporate Phone Number: 1-949-639-2000
Customer Service Number: 1-800-277-4288

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95 comments:

  1. To whom this may concern or give a sh_t. My husband broke his back in July 2010. He had 5 fusions and 2 rods in his back. Fast forward to January 2011 he was told he needed oxygen and was told Apria would deliver it. Well he waited and waited finally he drove to to local business and picked it up himself! Then he needed a sleep study and was told needed a C-pap machine once again was told Apria would contact him and set up a time. Once again no call he did try to call and never got a call back!!!! So once again he went and picked up his equipment carried to his vehicle and carried it all in our house. He was on a weight restriction and your company failed to do the job! We applied for patient financial services and received the letter Notification Letter (PFSN) We were approved 100% waiver of the financial obligations

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    1. I to have had many problems with Aprias services and am now switching to a competitor.

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    2. Who is he competitor?

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    3. This is an absolutely horrible company. The concept of "customer service" is non-existent. This is an example of what people must experience in a third world or communist country. This is so un-American it's frightening. Since complaints are being made all over the country, the company culture starting from the top must be to not give a damn about the customer. If you can, get your medical supplies elsewhere. This company should not be in business.

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    4. Kim Maynard-DennisJanuary 6, 2016 at 9:22 PM

      At least you are alive Teresa...
      We had a snow storm and we had 3 full tanks when my mom's machine went haywire and stopped working...
      I was told by the service man, he was told not to go out on the roads...
      There were no rings for the regulator to attach it to the tanks and I was up all night watching her...
      They said they would be out 1st thing in the morning...
      I could no longer stay awake after rubbing my mom's foot to help her try and rest...I woke up at 2pm in the afternoon when they finally arrived...Her oxygen level was 77...
      She never woke up and passed away that night...
      Her name was Mary Maynard and she was my mother...

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  2. I have been an Apria oxygen patient/customer since Dec. 2003. During this time I have rented portable oxygen concentrators for travel several times. On June 29, 2013 I phoned Apria in Louisville, CO (720-922-4600)and made travel arrangements for a portable concentrator beginning July 22 through August 7. I would pick up & return the equipment to the local office as it is only a few miles from my residence. I spoke with Customer Service, not once but 3 times, over the next weeks concerning my travel & requesting a specific concentrator if available. Imagine my surprise when I arrived at the local Apria office to pick up the equipment on July 22 & was told they had no order for this equipment as I had failed to download & have my doctor fill out a certain required form. As I said, I have rented equipment for travel from Apria several times over the years & have never been required to have this form. I was informed by the local office that their policy had changed the first part of 2013 & this was now a requirement. Not once in all the times I spoke with their customer service was I informed about this new requirement nor was I told there was missing paperwork. The local Apria office had no portable concentrators on hand so I was forced to rent one from another business. This forced rental cost me $700 (I have the receipt). The business I rented the equipment from informed that since Apria's policy change their oxygen concentrator rental had tripled as more & more Apria patients were having the same issue I had. As this was less than 24 hrs before my flight to see my grandchildren, whom I hadn't seen in almost one full year, this caused a great deal of anxiety & stress as I scrambled to find, obtain a new prescription for & pick up the equipment necessary for my travel. The manager of the Louisville, CO office showed no consideration nor sympathy for my plight & I was more or less told "that's tough, too bad". Due to the astronomical expense I was forced to incur and the poor, uncaring treatment I received,I am now considering going with another oxygen provider for my needs. As a totally & permanently disabled person in poor health I have enough stress and your company just increased it greatly.

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    1. Kim Maynard-DennisJanuary 6, 2016 at 9:25 PM

      Kim Maynard-Dennis
      January 6, 2016 at 9:22 PM

      At least you are alive Teresa...
      We had a snow storm and we had 3 full tanks when my mom's machine went haywire and stopped working...
      I was told by the service man, he was told not to go out on the roads...
      There were no rings for the regulator to attach it to the tanks and I was up all night watching her...
      They said they would be out 1st thing in the morning...
      I could no longer stay awake after rubbing my mom's foot to help her try and rest...I woke up at 2pm in the afternoon when they finally arrived...Her oxygen level was 77...
      She never woke up and passed away that night...
      Her name was Mary Maynard and she was my mother...

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    2. Dear Mary, I am sorry for your loss! I am on oxygen and Apria is awful! They never call before they bring my oxygen, Wait on phones averages 45mins to well over an hour!They are rude, very RUDE!!! tRY TO GET MONEY that I don't owe. I have Medicare and regence so they get paid!

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  3. We have also had nothing but problems with Apria - my husband uses a C-Pap due to sleep apnea - we have received letters and phone calls from 4 different branches - two in Illinois, one in Ohio and one in Kansas due to some billing issues that they created. It is ridiculous that a company this big doesn't have a network set up with their computers. Every time we talked with someone regarding the problems we were having we were told that it would be solved but then comes another phone call or letter as if we hadn't talked with anyone regarding the billing problems. Apria got the contract with medicare and unfortunately we had no choice but to do business with this company. The customer service is appalling and they treat the customers in such a condescending way because they think they have you because of the contract. They wanted us to sign a waiver stating that we would pay for the machine and when I said I wouldn't sign the papers - they said fine we will come and get the machine. We have found that there are two other companies that medicare will cover and we are giving our business to one of them - we did tell Apria that but they said it was our choice and it didn't seem to matter if they lost our business.

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  4. Apria is by far the absolute WORST company in the world. My five-year-old son is terminally ill and requires a significant amount of medical supplies to live. My son has a gastrointestinal tube so we have suffered through using Cr(Apria) for the past four years. It's been a nightmare. Every month, without fail, our order is wrong. Something is always missing and it takes days or weeks to get what he needs. When I call customer service, the people are barely trained and no one can ever help me the first time. I always have to be transferred to a customer service specialist. Checks take 30 days to post to our account and in the mean time we were sent to collections! The straw that broke the camel's back was when I had to go through every single explanation of benefits form with a customer service specialist only to discover that Apria charged us for over $400 that our insurance had already paid them!!!! I am sure this how they are still in business. No one can read their itemized forms and they probably overcharge all their customers. They prey on the weakest of society and it is absolutely depraving. I had to fax in the proper paperwork to prove that they had already been paid. I absolutely hate this company and have now transferred all my son's medical supplies to companies with MUCH better customer service, so thankfully I will never have to use them again. I wish I could say the same for the rest of America. If you have them, run as fast as you can to find another company. It will save you valuable time and even more valuable cash.

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  5. The Newark Delaware Office is the worst! The Office Manager (Jennifer) has a bad attitude, not friendly nor helpful. Before your purchase anything from this office, check their references.

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    1. Can it be any worse than the Menlo Park, CA office???? Hold time to speak to anyone is a minimum of 30 to 45 minutes.......messages left are not answered....and "customer service"?// No one there knows the definition of 'service'. I wish I had read the reviews before I got my CPAP machine.

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  6. BEWARE of Apria Healthcare. They are ripping people off left and right. I have a CPAP machine and they have billed my insurance company 5 times the cost of the actual machine. I have been given misinformation as to the length of the contract and have been recently told that WHEN YOU CHANGE INSURANCE COMPANIES, THEY START A NEW CONTRACT FOR THE RENTAL OF THE MACHINE.. so they get paid over and over again for the same machine.

    When you try to talk to people, they do not have a clue as to what they are speaking about and when you TRY to talk to someone in authority, they just transfer you until you get SO FED up, you just hang up.

    Good luck!

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  7. I DO NOT recomend Apria. They are challenging to work with and thier call centers lack customer service skills. They DO NOT gather their facts before speaking and do not deliver on time.

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  8. Apria is the worst company to do business with. They will let you go with out oxygen no problem. They don't make money on it now so they are leaving every one hang.

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  9. My doctor, a fine pulmonologist, prescribed an O2 concentrator after 2 nights in a hospital sleep study.The rate of "desat" was shown to be 54%. The minimum rate is 88%. Apria has demanded additional information despite the hospital report having been sent to them 3 times by the doctor. Now they want an ABN because they either haven't provided the appropriate infomation to Medicare or haven't arranged to get it. Is this usual for Apria or just the Palm Beach Florida office?

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    1. We had the exact same issue!! We are in MN. Terrible experience. They continued to say they didn't recieve the proper documents, but I work at the clinic that sent it... 3 times! They then changed the story to" it appears he did qualify, but We (Apria) had a Medicare audit, and now he does not". My husband unfortunately signed an ABN, but we did not get a copy of it.....We are liable. They have already collected $800 from us in cash, and billing $1500 more.... No integrity.

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    2. Look up the Medicare oxygen requirements. Just having an o2 sat of 88% while sleeping is not nearly enough to qualify for oxygen through medicare. I reccomend that you get your facts straight before placing blame.

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  10. Lord, have the same experience with the Naperville, Illinois office. In all my years of using physician services, doctor offices, etc, Apria has been the most incompetent, most inept company I have ever had to work with. I called my ins company and begged them to switch me to a competitor.

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  11. I have a C-PAP machine and they left out the tubing (key ingredient) when I re-ordered my supplies. I called the NJ office and they stated they would send the tubing. 11 days later still no tubing so I called them. Its still being "processed" they told me. Has not even been mailed yet!! I asked to speak to a supervisor and the "customer service (JOKE)' rep became extremely rude and refused to forward my call. She could not tell me when it was coming or give me an estimate on arrival. Nothing. They messed up my order and can't even take some very simple steps to correct the problem! The worst part is that THIS IS EQUIPMENT THAT KEEPS US HEALTHY. WE ARE NOT ORDERING CHIA PETS FROM WALMART-WE NEED THESE SUPPLIES!!! GET IT RIGHT!!! Incompetent -Horrible-Rude-Service.

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  12. I have a trach and I got the same problems with the CINCINNATI office.thier customer service sucks so bad it leaves a bad taste in my mouth.Trying to get supplies is so hard they tell you what you want to hear and it never comes.Stephanie Gilmore is no help

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  13. Apria is the worse company, we were stuck with them. They never answer the phone & when they do, they can't give an answer to your question. My husband died 4/22/14 and I am still waiting for them to pick up his equipment, they have a new excuse daily. today a get a robo call saying they will pick up the equipment Friday & if I am not home, I will be billed for additional charges, they did not say which Friday. I am dealing with a death, grief, funeral arrangements and have to deal with incompetent, stupid, rude, dumb people. I plan to file a complaint with medicare, someone needs to investigate this company.

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  14. There is one common theme here -- Do NOT use Apria. We all need to write to our insurance companies and let them know what horrible service they provide. They obviously do not care because they are getting their money from our insurance companies. We to waited at home from 8:00AM this morning until 8:00PM this evening waiting for Apria to do a pick-up. We were told throughout the day they would be at our home. At 7:30PM I called the after hours number only to find out we were not even on the schedule. I asked how it could change from "they will be here" to "you are not on the schedule" -- "I do not know" was their response. This is the third time this has happened!!!

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  16. I was suppose to receive a wheelchair in Oct 2013 after I left re-hab, cause I could not walk. I NEVER recv'd the wheelchair till 2 weeks later. When it arrived it was the WRONG size and the driver argued with me, I had my physical therapist here & even he said it was the wrong size. Then it took another week to get the right wheelchair. It is sad when I couldn't even walk to get around my own home. Then they called me & said they were going to pick up the wheelchair in Feb 2014, I put the wheelchair outside my front door, like I was told. The driver pulled up got the wheelchair and loaded it in the truck. I saw the driver & my son was down the street he also saw the driver load the wheelchair in the truck. He tried to stop the driver as he pulled away but the driver kept driving away. NOW I am being billed for a wheelchair that I DO NOT have and they harass me on the phone & NOW they put me in Collections for something I DON'T HAVE..... I can NEVER get someone on the phone always on hold and then get dis-connected..I NEVER see such a company that can treat people that way....

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  17. I have called and called billing department I asked them what was an adjustment charge on my bill the said I do not know then charge was 69 dollars hen they transferred me to another department and I called numerous times no answerer after45 minutes numerous times from Portland or

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  18. WHAT IS WRONG WITH YOUR COMPANY????????
    NO CUSTOMER SERVICE WHAT SO EVER.....NONE NONE NONE AT ALL!!!!! WHY???
    NO SUPERVISOR THAT HAS MANAGEMENT ABILITIES OR ABILITY TO SOUND
    HUMAN AND NOT LIKE A ROBOT!!!!!!!
    WHAT IS WRONG WITH YOUR COMPANY.....APRIA ........APRIA........APRIA........
    MY HUSBAND AND I HAVE BEEN INSURANCE PAID IN FULL CUSTOMERS FOR
    YEARS AND NOW YOUR COMPANY APRIA WILL NOT SEND ORDER WITHOUT
    A CREDIT CARD ON FILE.......HAVE YOU LOST YOUR ----MIND?!?!?! IT IS A N
    INSULT TO THINK YOU HAVE THE RIGHT TO DICKTATE WHAT WE DO WITH
    OUR CREDIT CARD. NO COMPANY HAS MY CREDIT CARD ON FILE....
    BEACAUSE I DONT CODUCT MY BUSINESS LIKE THAT.....IT,S MY CALL NOT
    YOURS AS A BUSINESS I CHOOSE TO DO OR NOT TO CHOOSE TO DO BUSINESS
    WITH!!!!!
    YOU APRIA HAS LOST TWO FULL INSURANCE PAID IN FULL CUSTOMERS
    BECAUSE YOU HAVE NO ONE TO FIX PROBLEMS!!!!
    YOU APRIA NEED TO LOOOOOOK TAKE A LOOOONG LOOOOK INTO HOW
    MANY UNSATIFIED CUSTOMERS YOU HAVE AND TRY TO FIX YOUR
    SCREWED UP COMPANY BEFORE IT, S TOOOOOOO LAAATTTEEE!!!!

    A VERY UNHAPPY AND UNSATIFIED XCUSTOMER IN HOLLYWOOD FLORIDA

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  19. Got a c-pap machine in Febuary after waiting for 2 weeks for them to obtain pre- auth from my insurance company. Come to find out weeks later they never obtained pre-auth, and decided to go ahead and bill my credit card without even contacting me first. After weeks of phone calls I finally got my money reimbursed after speaking to a branch manager who was very apologetic and helpful. You would think that this would be resolved, but no. After they got a temporary approval through appeals with the intent for them to get pre-auth prior to the approval end date, they once again did not. Again got a bill this time, they didn't charge my credit card, but I finally gave up and am trying to return the machine which is a whole other song and dance and still have yet to get them to come and get it. I am absolutely amazed that this is such a large company and they have people who have no clue what they are doing. When I initially called to ask why they charged my credit card the first time when it was their fault they didn't get pre-auth, I shouldn't have to tell them how to do their job or do it for them, the insurance company was calling them numerous times trying to get medical records which they weren't sending out,I was told that we are not refunding your money, if the insurance doesn't pay, we got pre-auth yet they couldn't give me an auth number and I had my insurance company on the other line that clearly said no they didn't. I even filed a formal complaint with my insurance company......I WOULD NEVER, EVER, EVER deal with this company again and have told anyone who would ever listen to do the same!!!

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  20. THIS COMPANY SUCKS!! They do NOT care about their clients!!!!!

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  21. In Dec 2014 my wife going through a sleep study had been prescribed a cpac machine by Dr Miranda and she was referred to your Company office here in Jackson 12/13 2014. Everything was explain to her by Mr Handel in the Jackson office. My wife completed the 21 consecutive use requirement and had her appointment follow up by her Doctor, on a letter dated 03/13/2014 we received letter from your company saying that documentation was lacking and that the in-person PAP re-evalution was needed. My wife then faxed this information to your office 949-5972959 as requested. It was a signed and dated by the doctor. We believe that someone in your employ screwed up the paper work or mishandled it in some way. At any rate the billing was denied and your billing charged my wife credit card for the equipment. My wife called several times and at length talked with them about this billing problem. Each of them told us that it was ok and that the paper work that they have clears the way for an adjustment back to our credit card for the charges. The next month another $99.20 was charged again and she called again at length the fix this ! My wife has noted that she talked to Chelsey on June 23rd and Mallorie on July 18th she was told that everything is there at Apria and is rebilling Medcare. She also told her that she was sending it to the claims department so we won't be billed again.
    I don't know how this has happened and who is to blame but was for a commitment to the customer I don't see any! It looks to me that your set up to over bill and misuse the system to make money at the expense of seniors. They are at the point of their lives that they can handle this kind of disservice the least. Same on your Company and its leadership.

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  22. This company is the worst in the health care business, I started with them in 2000 they were ok back then I got my oxygen and repairs done but then after about 4 years things changed and was hard to get deliveries of oxygen and tubes in 2006 my machine broke down and I called and left messages and no replies never heard from them until this year 2014 in june when they sent me a letter saying I needed to be reevaluated and when I talked to them they looked it up and agreed it had been 7 years but promised things were better now and I wouldn't have any problems well guess what THEY LIED again They told me when they would be out date and time and they would never show until a day they weren't suppose to be there and I was at an appointment so finally I got a machine but 2 days later they called and said they had to pick up the machine and give me a new one plus bottles of portable oxygen because my insurance wouldn't take 2 invoices so they show up and the new invoice says pick up machine and leave bottles well I told them take it all back as they messed up this invoice well then last night when I was asleep they showed up and told me I have your equipment but you need to pay 30 dollars copay and I have never had a copay and told them no to take it back and have someone of importance call me from their office that delivered Well I called the number I was given and talked to a man back east and explained the problem he helped for a bit but today when I talked to him it was more of a the driver said this and you said that and they don't match up but the problem they have is my wife is always with me when I talk to people so I have someone that can tell them what exactly happened So now I guess I am without oxygen and they don't give a damn just as long as they get money to hell with if they live or die. Also was told that by my insurance guidelines they had to get it to me by the 30th of sept well the driver said that's not true its because if they get me my machines by the last day of the month they can rip off the insurance company by charging them for the whole month STAY AWAY from this COMPANY I also know people that work for them and they have told me their selves that the company is the worst and drivers take things and try and sell them on the side

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  23. I'm sure glad it's not just me having problems with this so called company. On July 9, 2014 I was transferred from one company to this place..As of this date.10/23/2014. My insurance told me this was an approved, highly recommended supply company.. Well I've called a total of 15 times..( had to wait at 30 minutes each time) to see when they where going to bring my portable oxygen machine, so I can go places in public, and be able to breath.. I have only one lung due to lung cancer. and COPD.. My Dr. is beside himself trying to help me with this. I even turned them over to the BBB..but they never responded back to them. My husband took me to their Lake Charles, Louisiana office to talk to someone, well, guess what.. they didn't know anything at all.. couldn't even pull me up on her computer..Talk about some dumbasses.. geez.. So I'm still stuck at home with just my big concentrator..I would not recommend this so called company to anyone..

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  24. Did someone deliberately set out to destroy Apria Health Care or was it accidental? The past 6 months have been a nightmare to get things done by phone with this company. I want some fat cat manager making mega bucks to call in and order equipment and oxygen---let's see how they like being put on hold for 20 minutes for each segment of a call because NO longer can you call in and talk to one person to get things----NO you have to wait 20 minutes just to get a "voice" then another 20 minutes or longer to get a delivery rescheduled and then another 20 minutes waiting to get CPAP supplies. This is ridiculous, the manager/managers of this phone fiasco need to be fired, they have no idea how to run a phone operation. Also to add salt to the wound you hear a recording "if this is an emergency hold on otherwise due to large volume of calla please try again later" Good luck with--trying again gets the same results. Honestly, check Apria on all sites, they are dragging the bottom of customer complaints.

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  25. RUN as fast as you can... WORST customer service ever! In the past three days have spent over 2 1/2 hours on hold! To make hold worse, every 30 seconds they you are informed your call will be answered "in a moment".

    Waiting on a delivery of a hospital bed for my father. No window of time given - "might have an emergent oxygen delivery" and therefore can't give any kind of idea.

    I am not asking for the world here... just more than sometime today. I have been waiting since 8am this morning. It is now 6:46pm and still no bed, no call, no nothing. I spent 75 plus minutes waiting on hold just to informed the bed would still be delivered "today". I said "when, midnight???"

    RUN RUN RUN... Don't use this company if you can possibly avoid it!!

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  26. Truly I recommend you RUN to another Company... they sent my account to a collection agency twice now and no one seems to know what one hand to the other is doing. I called and after being told I owed a certain amount and I made arrangements for payments and was thinking everything was set, now I receive another statement from a collection agency so I call the billing dept and after quit sometime was told that the payment plan I made with them in September was "NOT in their payment Plan".
    I replied: I guess I have to speak with Corporate Office again... then was told they'd connect me with someone who may be able to help. I even asked that they remove this out of the Collectors hands and she said they couldn't do that.
    After about 20 minutes on hold I got disconnected... What is a Payment Plan ... with them they don't stand behind their own agreements. I told the rep that and they are in breach of their own agreement with me for payments that I've already made.
    After about 20 minutes on hold I got disconnected...
    I should never have been billed in the first place... Medicare told me APRIA needed to re-submit and they refused to do that.
    I am now with another company and will never go back to Apria. And still trying to get this off my credit and figure out what my next step is so what I owe can be taken care of.
    This is No Way To Run A Business... Call the Corporate Office maybe with any luck someone there can Help.

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  27. This was my experience with a Cleveland, OH branch:

    I, also, am changing companies. Stay away from these crooks! Over a year ago, I was told that my c-pap machine was paid in full. I then get statements saying that I still owe 5 more payments. The "itemized" statement I received was a joke, impossible to read and they threatened to turn me over to collections if I didn't pay it. Corporate extortion at its finest.

    Six months ago, I requested replacement supplies, including a mask since my old one was leaking. After 2 weeks I still had not received the supplies. When I called, they first had no record of the order, then changed their lie to say that I needed to get insurance authorization first. I called the insurance company and was told that no authorization was needed. It then took them another week to fill the order.

    This week I called to get assistance as my hose was allowing water to come back from the humidifier and into the tube and mask. I told the brainless wonder on the phone not to have the therapist call me during the work day. Guess what? She called exactly in the middle of the work day. She expected me to find something to insulate the hose from condensation, so I should modify the equipment rather than expect them to provide supplies that address the issue. I told her that I was not happy with the way I've been treated. Her response was that I should probably find another company. I told her that I guess that this is their way of dealing with unhappy patients...just tell them to go elsewhere. When I tried to call their "Customer Dis-service" line, they told me that there was no one I could speak to and that I should write a letter to the branch. What is this, the 1940's? Who has to write longhand letters these days? On top of that, the letter would be thrown away once received!!

    I found the corporate office number online. Guess what again? The number was connected to their fax machine! I called my insurance provider and was given several other in-network choices for equipment. I'm going back to a company I initially used years ago before my then-insurance company didn't have them as in-network providers.

    Run away from Apria. They don't care, they see their patients as cash cows and appear to be totally incompetent.

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  28. worst company ever,they are totally incompetent.I have tried to get a c-pap machine since 08/20/14
    It is 12/0514 still no machine.don't do business with this place,calling my insurance co,to find a new place to do business.My husband ordered supplies for his c-pap machine he got a hose,mask,chin strap
    worthless and filters fro charged insurance 700.00 no joke.run from this company as fast as you can

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  29. Are you kidding me. This company is still in business .I could write pages of the crap lies and delays you get from this company.Crap goes down hill so the President of this company has to be an incompetent ass and thats being polite.

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  30. THE BIG WIGS RUINING AND RUNNING APRIA ARE IGNORANT AS HELL, THEY ACTUALLY BELIEVE BECAUSE OF THEIR GREAT POSITIONS THERE, THAT THEY WILL NEVER GET SICK AND NEED CARE, OR SUFFER AS SO MANY OF YOU HAVE.. IM A FORMER LONG TERM EMPLOYEE, WHO WENT TO WAR EVERYDAY TO DO WHATS RIGHT FOR MY PAITIENTS AND APRIA.. BUT DO YOU THINK I WAS REWARDED EVER FOR IT ? OR DO YOU THINK I WAS PUNISHED? WELL I WAS PUNISHED AND I FOUGHT HARD AND TRIED TO DO WHAT WAS RIGHT. APRIA IS RUN BY A GOOD OLD BOYS NETWORK AND INNOVATION OR ENCOURAGEMENT ISNT EVEN CONSIDERED.... WHAT A SHAME, BUT ONE DAY THEY WILL BE THE ONES CRYING FOR COMPASSION AND PHYSICALLY SUFFERING AS YOU BRAVE SOULS ARE NOW... I MET MANY HEROS OUT THEIR DURING MY LONG WAR TO MAKE THE WORLD A BETTER PLACE...GOD BLESS YOU ALL, YOU'RE THE REAL BRAVE HEARTS.......................

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  31. Apria sent me a survey on 6/3/2014 with the following question: What can we do to improve our services? My response was as follows:

    Develop a culture within Apria that concentrates on getting needed equipment into the hands of patients instead of maintaining a focus on stealing from Medicare without providing a service to patients.

    Apria was initially sent a prescription for CPAP equipment dated 12/20/2013 which they would not fill even though I contacted them several times in the following 60 days. I finally gave up in February when I required an angiogram on 2/7/2014 and quadruple bypass surgery on 2/17/2014. Upon release from the hospital on 2/22/2014, my wife spent several days and many telephone calls pleading with Apria staff to issue the equipment. The CPAP equipment was finally delivered 2/28/2014. Since that date, Apria staff has spent more time sending me letters demanding documents from me and my doctor and threatening me with financial responsibility if they could no longer steal from Medicare. Apria staff has never shown an interest in my health.

    My latest prescription was delivered to the Burbank office on 5/5/2014 for nasal pillows. As a result, I have received several letters demanding more documentation from my doctor. His staff has sent the documentation requested several times by FAX but the prescription has still not been filled, yet Apria still collects $331 monthly rental from Medicare without providing a service. I want to return the equipment to stop the improper monthly rental billings because I can not use the equipment without the nasal pillows but Apria will not allow a return. Of course, I never heard from the survey company or Apria to address the concerns described in my response. I gave my full name and, address, and phone number but as stated in my survey response Apria is not concerned about the health of the patient.

    It is now January 2015 and I have not had the prescription filled that was submitted on 5/5/2014. I only receive letters saying needed supplies and services will no longer be provided because Medicare has not approved the need for my use of the equipment. When I ask why Medicare has paid Apria over $2,000 if this is true, I get no answer. Apria now harasses me at least 3 times a week from its in-house collectors and has now turned the bills I refuse to pay to an external collection agency.



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  32. Worst company ever. On hold 30 + minutes every time you call in. No one ever calls you back. Can't get anyone to help you. I have gone to another provider and will never use Apria or recommend Apria to anyone ever. DO NOT use this company

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  33. I sure wish I had read these negative reviews BEFORE I contacted Apria! I've been fighting a 9 month battle with them. Every month I waste hours (45 minutes before they answer the phone) only to be put on hold and transferred to this person or that and my issue never gets resolved. Horrible and incompetant business.

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  34. I been trying to found , this man that set me up with home care, my insurance had changed me to this com.he was here dec , went he set me up and has never been back, guess I will call my ins co

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  35. What in the world are you NOT doing. I will not wait 40 minutes to question a bill. If you want my money please answer me in a timely manner. I can drive to the Apria Store and get it done faster.

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  36. Worst company I've ever tried to do business with. Have spent hours on the phone trying to get my account corrected. Rep says, "OK" it's taken care of." This has been going on for 18 months. I go to the local service center, and get told only billing can take care of that, "I will have them call you." They never do. Then I get letters in the mail a couple times a year saying they have tried several time to contact me to make an appointment to get the equipment checked. NOT ONCE have I ever received a call for them. So I call the number to make the appointment and guess what, when, or if, they answer the appointment is two or three months away!!!!

    The sad part about this company is, they do not care.

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  37. I would never recommend Apria to anyone I have never had to try to do business with such uncaring, rude incompetent, people. I have tried from August 2014 until June 2015 and on going to get things straightened out on my c-pap and supplies. Although Medicare and my supplemental insurance are paying them for the rental of my c-pap they continue to tell me they do not have the correct information from my doctor to satisfy Medicare to pay for my supplies. I and my doctor have faxed their requested information to them several times. I have spoken with several representatives. Each one tells me a new requirement and when I ask for a supervisor they say they don't have one and refuse to transfer me. Three different representatives have told me if I don't think I'm getting proper service I can change to another company. Right now my request of them is to send me a filter for my c-pap and I can't even get that. As soon as I can I will be changing companies. This is a nightmare. I never knew any company could legally do business the way they do it in this United States.

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  38. I hear all the time that you all in under staff. And with that said I see while errors and mistakes are made. There is lack of counmunitcation with your employees'. No training is the same. Each time I receive a phone call from one of your representative, it is the same subject but with differ results. I have been trying to get my information corrected since 2014 at no fault of mine. The lack of representative following up on information needed in a timely manner. Instead of one person solving or collecting information, there is several that don't no what is going on because information is not input in system as it should be. There are to many employee's which lack training. I don't know what have happen within the last 10 years plus, but the changes is not for the best. Your employee's lack peoples skill. They talk to peoples with know respect it is all about the buck .They will not give information for supervisory or main office.. As stated all representatives gives differ information on the same subject.

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  39. Apparently I am not alone in my dissatisfaction with Apria Healthcare. I am a retired federal employee who retired from the precursor agency to Centers for Medicare and Medicaid Services (CMMS). I know how Medicare is supposed to work. They get a properly documented billing for a good or service, and, if everything is correct, they will pay the provider (Apria) the agreed upon fee and send a thing called EOB (Explanation of Benefits) to the patient AND to the patient's secondary carrier. On receipt of the EOB the secondary carrier then pays the provider (Apria) the deductibles and co-insurance. Under the terms of Apria's contract with CMMS (Medicare), Apria MUST accept the Medicare payment and secondary carrier's payments a payment in full for the good or service that they provided the patient. I can assure you that all the foregoing is solid gold fact. Apria, unfortunately, pays absolutely no attention to them. I am being harassed by, apparently, a bill collector (22 calls since July 7) and they've now added another harasser. I called my secondary carrier and they report that they've paid all the EOB's sent to them -- to date. I have notified, by letter, the Administrator of CMMS of Apria's antics, maybe, just maybe CMMS will move on Apria and threaten to pull Apria's approval as an approved Medicare provider. Meantime I'm seeking another provider.

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  40. APRIA is the 3rdsupplier I've had in less less than 4 yrs. They were great when I first started in 2013. Then the badgering 2 mo. before an order was due for refill. I would then call them to place an order; that's when I was told I needed to give them my credit card # just in case and I said no since Medicare pays 100% of my CPAP supplies and was then told they would not ship my order.. Then the highlighted form came with a request for credit card authorization I never sent it back.. When I placed my last order in Feb. 2015 I told Ashley to fill my order exactly the same as the previously. Next thing I know Fed Ex is at my door with a huge box that I have to sign for from APRIA.. I nearly s$$t when I opened it; I had a total of 11 items instead of 4. They sent a 6 ft. hose instead of a 9 ft. which made my order about 90% wrong. Called the next day and they said they would send me a new hose and would have someone call within 4-5 business days to arrange for return items. It is now July 23, 2015 and I'm still waiting. I had made 6 phone calls about this situation and finally got a gal who decided to go thru my record and found that it was cost more efficient for me to keep the supplies. I told them I don't even know what to do with most of them and I have no use for a 6 ft. hose. I was then told donate them to a nursing home, throw them out or take them to the nearest APRIA office. The latest one is my charge bill came with an APRIA charge dated 7-4-2015 for $1.40. So I called APRIA since I never gave them my credit card #. First time called wait time 90 mins. (I wonder why), 2nd time 60 mine. 3rd time was 19 min. which turned into a 30 min. wait (I guess this is a good way to discourage clients calling). The gal was very helpful as I explained to her what went on. She went thru my and every order placed said NO CREDIT CARD. From what info. I got from a family member was all they have to do is get your Social Security No. Well I just got off the phone with my credit card company, explained my situation and whala APRIA is now BLOCKED from putting any more charges to my card. Went to see my Sleep Dr. and he asked about my supplies and complained to him about APRIA only to be told that countless other patients have had the same problem with unnecessary supplies; one actually got a free machine because they wouldn't take it back. I can't wait to tell my dr. about the credit card situation.. Talk to your dr. about your situation; APRIA is NOT the only one to handle Medicare patients. My new supplier will be American Home Patient; look for one nearest you.

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  41. THIS IS THE WORST COMPANY I HAVE EVER DELT WITH. I HAVE BEEN TRYING FOR A WEEK TO GET INFORMATION ON A BILL BUT CAN GET NO ANSWER. MY BILL IS 1.98 A MONTH AND I DID NOT RECEIVE A BILL FOR THREE MONTHS. I GET A TOTAL BILL WITH PAST DUES FOR 6.45 WHICH IS NOT EVEN A MULTIPLE OF 1.98. 6.45 DIVIDED BY 1.98 = 3.2575. THERE IS NO WAY TO GET A HOLD OF BILLING. THERE IS NO WAY A COMPANY CAN DO BUSINESS THIS WAY.

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  42. My father has to wear a bipap at night, called apria 4xs for replacement mask and tubing and received
    the wrong items everytime. They billed medicare for all 4 shipments of the wrong equipment.
    Customer service is clueless as to what type of machine they gave to my father and I was not able to provide a model number or serial number because nothing was indicated on the machine. One dumb ass after the other one the phone. Welcome to healthcare U.S.A. GOD BLESS AMERICA.

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  43. Has to be one of the worse places to provide (oh is that what they do) c-pap supplies. Taken more than a week to increase pressure, left your machine there today without getting a receipt for it
    WILL NEVER DO BUSINESS WITH YOU AGAIN AS LONG AS I LIVE you may as well close your doors because I'm putting my review on yelp, on Facebook and I'm telling all my friends, family and c0-workers
    how disgusted I am with you, please don't bother to call, you will be hung up on.

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  44. Well, I agree with all the complaints on Apria. How they stay in business is just luck. And yes there is no customer service.

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  45. APRIA IS THE WORST, THE MOST INEPT, THE MOST IDIOTIC, IN EVERY SINGLE POSSIBLE MEASURE OF A BUSINESS THAT I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH IN 50 YEARS!!!!!!

    BILLING IS A JOKE, THERE IS ZERO CUSTOMER SERVICE. BE PREPARED FOR 1HR HOLD TIME AND THEN TALKING WITH SOMEONE WHO IS CLUELESS!!

    HOW DO YOU STAY IN BUSINESS!!!?????

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  46. All these complaints right on their own website from 2012 to 2015. We have have nightmare stories of Aprea HealthCare. The answer to how they stay in business is: insurance and regulatory agencies.
    Posting complaints here will go on for many more years. Establishing a website and collecting signed formal complaints and complaining to your local state agency and going to the media works. Here is California its the Ca dept Of Managed Health care and Tv news "7 on your side Complaintboard.com etc. Believe it or not there ae more of us then them. Aprea is offering insurance companys something (money?) to get contracts they do not deserve. Here in N0orthern California they are the only DME provider offered by United Health Care while the medical group Brown & Toland has a least 5 others.
    UHC allows just Aprea in South San Francisco while San Francisco (different city) has other DME providers United Health Care could contract with. Its a money game at the expense of every single customer. Complain to your Senator. When congress gets a million complaints about Apreea Health Care they will then wake up and listen and investigate their relationshiop with insurance.

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  47. I hate to beat a dead horse, but:
    • I ran out of the diffusers for my Eson CPAP nasal mask. This is the only regularly replaced consumable for this mask.
    • No part number for this item, so I contacted Apria to see about getting more (they come on a die cut strip of material, six to a strip).
    • I also wanted a replacement mask seal cushion, a flexible connection tube, and a replacement chin strap.
    • When the package arrived, I had: (5) mask seal cushions, (1) complete mask kit, (3) packs of ultra fine filter kits, (1) chin strap, and (1) flexible tube. NO DIFFUSERs.
    • I called in to request the diffusers and I would send send back what I didn't need / hadn't requested.
    • I did not get any information about returning those (valuable) items.
    • I did just receive (1) more new complete mask kit!
    • I called, minutes ago, the "corporate" customer service number and the man (American) I talked to knew exactly what I wanted and then shoved me over to the order desk (not American) to order the diffusers and return the unordered items. This was after I told him (Brian) that the "order return" department was dumber than a box of rocks and as worthless as a whistle on a plow.
    • When transferred, I was told that the only way to get diffusers was to order the complete mask kit. I did not hang around for an RMA since I now have (12) diffusers in the (2) kits I received. The flexible cushions will probably rot away before I need them all. I'm not certain what the fine filter kits are for, but they would go thru the mail wiithout extra postage.
    • I'm upset because 1) I can't order what is a consumable and 2) at some level, my insurance (MediCare), is paying for all that stuff . . . and my taxes go to pay for MediCare.
    • To add insult to injury, the local Apria outlet is only 20 miles away. I went there, they can't or won't help me (I was told to call the seat of inefficiency at 1-877-265-2426 option 6 [option 5 is just as bad]). Crazy? I cannot call the local outlet; I must call some call center and they then call the local outlet who calls me back in a day or so!

    If I can ever get an address for someone at Apria that SHOULD care about any of this, I will send them a copy of this.

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  48. WOW!!! No wonder I am so damn frustrated!!! I'm taking my business else where. NO CUSTOMER SERVICE here. When a company doesn't give you a number or transfer your call to a manager to escalate the issue, you know it's time to leave!!! Thanks for nothing! bunch of morons!

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  49. I join the crowd. My husband has only gotten one order of portable oxygen. I tried calling two months ago to request more tanks and got a very rude representative. She told me he was outside of his regular schedule and it would be a few weeks before he could get tanks. I inquired about this schedule (he is a new patient) but she just hung-up on me. I wasn't successful in reaching a manager. All I got was a recording after waiting over 25 minutes. I called back today and have gotten no where. None of the previous messages left resulted in a call back. Now imagine where my husband would be if I didn't have a great company that delivered me oxygen that same day. As a matter of fact, Apria has so many empty tanks littered around my dining room and won't respond. I wonder what would happen if I took that concentrator, and all of their empty tanks and put them at the street and left a message saying come and get your stuff. We had problems trying to initially set-up with them.

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  50. WOW! thought i was all alone. i am a newly acquired patient since my former company has opted not to renew their contract with Avmed. I was frustrated enough that my Dr.'s office to nearly 2 months to send the necessary paper work to the company to get me started (meanwhile......my old company has taken back their supplies). so 2 months with out my machine and mask and i get a call FINALLY to call regarding my order. I call and am transferred to the department that handles getting me my machine and equipment. this woman could give a HOOT about me or the fact i have gone so LONG without my machine/supplies. "oh, we will contact you after we have had 3 business days to review your study." this is not what i have been set up to believe would be the process since i first call my "new" company. she merely replied that "oh well, we still will not be doing anything until after the 3rd day and today is only day 1 so just await our call". IF i were not STUCK with this company due to my insurance restraints....i assure you i would NOT be doing BUSINESS with this company!!!!! this was supposed to be a smooth transition with this company as to NOT HAVE INTERRUPTION with my treatment. B....S.....I will be contacting Avmed and requesting they find another company for next years open enrollment. This State of Florida insured WILL be looking else where if at all possible. VERY DISAPPOINTED APRIA!!! (not that anyone cares....even Corp.)

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  51. I too am totally fed up with Apria. There is no customer service and no one who tries to help. I am shopping for a new company.

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  52. I am fed up with Apria. They called me to see if I needed my equipment replaced. I asked the cost. She replied 16.11 and she needed to get this money now. She advised there would be no other charge. This was Sept 14th 2015. October 9th 2015 the used my card number and with drew from my account $xxx.xx without permission. I authorized one transaction and they took it upon themselves to do another. If anyone call checking to see if you need any equipment DO NOT GIVE THEM YOUR CREDIT CARD, BANK CARD OR CHECKING ACCOUNT NUMBER.

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  53. I have severe obstructive sleep apnea and have been trying to replace my broken CPAP machine for four months. Apria has been nothing but incompetent and not at all helpful during the time I’ve been trying to replace my machine. I call regularly to check the status, only to find out that there is something new that they want from my doctor (who has sent everything numerous times), but no one ever calls me or my doctor to tell us that something is missing or not worded exactly how they want it. My doctor has repeatedly sent what is requested, but it’s never good enough. When I explained that the delay was serious and that I could die, I was told to call 911 for help if I stop breathing.

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  54. it's my opinion that the management of this company is lacking in the training of their personel .the employees have no sense as to their responsibilities to the customers.their customer relations STINKS.and the reason could be that their leaders are more interested in promoting their own agenda over the companys .it all boils down to "ALL TOGEATHER-BUT ME FIRST- or they are just too lazy .

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  55. I manage a providers office and they have messed up a patients account from day one. They did not update his information, they did not call to verify it, they are sending him nasty letters about taking back his cpap machine because they can not seem to enter in the information that I have faxed 5 times. I called yesterday and spoke to a foreign person who had no idea what they were talking about and argued with me. His name is Ron and he claims to be a supervisor. He refused to give me his name, id # call reference # or his supervisors name. After he transferred me to the only helpful person I have spoke with in weeks she told me he did not even put in notes. I will no longer send any patients to Apria and will call the corporate office (which has a number listed on this page but it is really only a regional call center #) and complain to them as well. Customer service is the only thing that sets any company apart today and they do not have it

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  56. Just got off the phone with Apria. After 6 years away (4 1/2 w/o coverage...), I am back using Apria. 6 years ago I had not ONE complaint - they were wonderful.
    The current experience has left me speechless. NOONE knows what is going on. I can't even write it all down it was so unbelievably disorganized and NOT Customer Service focused. I will be seeing if I can use a different provider.....

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  57. SOOOOOOOOOOOOOOOOOO damn fed up with Apria, 2 hour phone call to pay $10.00 bill, 6 different operators 3 dropped calls, on hold for atleast 45 min. UNFREAKIN BELIEVABLE how they handle situations.
    Ask for number to call for complains and the give STAN, REALLY!! SO UNPROFESSIONAL!!!!

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  58. Beverly & Ralph BrownDecember 2, 2015 at 5:17 PM

    I have been on oxygen for 13 plus years. My husband is now on 0/2 I have never in my 13 years had so much trouble with Apria and the billing office and getting the equipment properly billed. At this time my husband and I are using the same equipment and same supplies. Yet he is being billed less than I am. If I call the billing office at least an hour wait to talk to anyone is just ridiculous. The phone people don't seem to know what equipment is what. They are rude and you can bet I will have to go thru this next month again, I have a delivery man the deserve a Gold Metal. He knows more than anyone at the office and is very accommodating
    Isnt there someone who can do somethings about the office in Littleton, CO. Please help us seniors.

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  59. Apria Customer no Service or Concern and Care for Human Beings who just happen to need machines,hoses,headgear,cpap machines,mask and filers.to stay ALIVE. It seems that the devil must have a personal apartment at the STOCKTO,CALIFORNIA office. They don't care. I have the incorrect equipment and they say it is my doctors fault. I have been in the Stockton area since 2000-2015. I am so ,so, upset that Human Beings would treat other Human Beings with no respect for a health need!!!

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  60. apria healthcare is a disgrace ive been with them for many years and since it was bought out ive never been happy i have to beg to get my supplies every month well i never got novembers lot now its december. i contended with them through two of my family members deaths and still dealt with this bullshit i might have major health problems but i will not continue to tolerate there untrained ineptness

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    Replies
    1. follow up now they wont send my trach im seriously thinking lawsuit

      Delete
  61. oh my i thought i was the only one dealing with this madness. My madness started February 2015. I had forgotten apria is a participating provider with my insurance company. The office i went to asked for my debit card before i could take my c-pap machine. A few months later apria deducted money out of my account. Apria did not do the work needed to get the money. We did the whole run around game i did the work no pay. My insurance paid them in July and told me to stay away from APRIA. Mean WHILE as i'm waiting for my refund check apria taps into my account again. We are in December im just filing a with bbb i have had enough.

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  62. I must join the chorus of frustration with this company. The arrogance, the lack of concern...unsurpassed.

    My first experience with them is a case study in the most demeaning attitude towards patients. Sparing the sordid details:

    I received an invoice for sleep apnea equipment. Four items were listed on the invoice, each labelled "CPAP SUPPLIES". When I called and asked them to provide a description of each item in my invoice, the response was "That's not possible. You can call with each invoice and we will verbally describe each of the items."

    REally??? They refuse to provide such basic information??? What are they trying to hide and from whom???

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  63. I work for a local hospital and we find the same horrible service from Apria. We are mandated to use them by healthcare systems such as Kaiser. Unbelievable.

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  64. I have been dealing with Apria for the last 5 years and truthfully they are the worst of the worst. It's a shame this company is even allowed to handle the health needs of any individual. They are so inept I sincerely doubt they can handle animal health care. Tonight i called my insurance company and to my happiness I was told that i can use other companies to handle my health needs. If this page is any indication of what the future of Apria looks like, i would say not so good. Good riddance.

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  65. Apria has some deep set problems without a doubt. Their right hand has no idea what their left hand is doing and when we log in and pay our monthly Apria billing it is immediately deducted from our bank account yet 6 days, 8 days, 10 days later and even longer the balance due is still reflected on our accounts there. What happens to the money from the time it is missing from our bank accounts and the time it is credited to our Apria account ? Is someone fondling it ? Is there an interloper who created a slush fund of money in transit for the purpose of making interest gains from it and expects us to think they are so special that they don't need to either post a pending transaction in our bank account until they actually credit our Apria account like some do or credit our Apria account in real time when the money is deducted from our bank account like the rest of everybody does but Noooo Apria has this invisible tunnel of money time warp with it disappearing from sight for weeks and considering all of the customer accounts they service daily that's a lot of disappeared money that reappears later when finally credited where it belonged from the instant the electronic debit took place from the customer's bank account. Mighty suspicious they are.

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  66. Now comes the issue of the Caller ID NEW YORK 646-981-2164 which rings the telephone at 8:30 with such regularity a person's awakening schedule changes. It's a recording telling the Apria customer to call 1-877-312-8208 to answer a few simple questions about your insurance coverage...nuf said ? I call the number the lady with a foreign accent says "I can't hear you !, I can't hear you ! I can't hear you !" and hangs up the phone so I gave her a few minutes to gather her wit and perhaps discover her ear bud is not in her ear and I call back select option 4 as requested to do and she is still confused and the line cuts off. I wait a few minutes and call again and now the recording says "our option menu has changed" and goes on with commercial advertisements, I hand up. I log on to my Apria account online, review and revise my insurance information and log off knowing the issue is resolved. Not so, a few days later the call from the same number in New York rings at 8:30 AM and the same recording so I go through the motions, this time successfully verifying my insurance information verbally without discourse. This morning at 8:30 AM the same number calls with the same recording which tells me I must call the same number for the same reason. I log in to my Apria online account and the information is still correct, my Medicare advantage insurance which of course provides at least the usual Medicare part B coverage for durable medical supplies and oxygen etc. So why after so many years of service has Apria gotten stupider than their corporate and operations divisions seemed to have recovered from in the past ? Why would she tell me that if they decide to they can just bill me for the entire amount and there is nothing I can do about it (if you had seen their "wish we could" amount you would know that was a threat ) They musty abide my Medicare billing rules and stop threatening Medicare recipients as if Apria can financially ruin them on a whim when they know full well that is an illegal stance for them to recite.

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  67. Apria has many work at home employees. I personally know one and she spends every day while on company time washing dishes, running the sweeper, takes a shower, dries and styles her hair, posts stuff on Facebook, makes personal phone calls, and every thing else you can do at home. She bragged to me repeatedly how she does all those things along with going on dating sites "to look for men" And she says she is so good at playing their system she never gets caught. Maybe this is why Apria has such a poor rating on every website online.

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  68. You suck. Would rather die than deal with Apria

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  69. My mother passed away one year ago today and of all the doctors, hospitals and medical supply companies that we dealt with while she was in hospice care, the ONLY company that we have had a problem with is APRIA! Clearly, the left hand does not know what the right hand is doing when it comes to invoicing insurance companies. WE ARE STILL RECEIVING STATEMENTS!!! The Apria Corporate Office obviously doesn't care or there wouldn't be this stream of complaints that cover YEARS. The word PATHETIC doesn't quite do this company justice!

    Signed,
    One disgusted individual
    Jorja R. Reyburn
    daughter of Ardyne J. Elliott-Blackstone

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  70. I am recommending this company clean house on its trainers and supervisors. I have been trying repeatedly to get my portable nebulizer delivered. It was approved a week ago by Medicare. When they called to schedule delivery they told me I had a copay ($7). I told them I had a supplemental policy that covered it. They took the information and said it ha to be verified. They told me to call back the next day. I waited two days and was told it was awaiting verification. I called the next day and was told the same thing. I called the following day and was told they were waiting for verification. I called my supplemental company and did a three way call with Apria. My company verified all my information and that if Medicare approved it, it was covered. The Apria agent said she had to verify it. That was three days ago. I called this morning and was told it was awaiting verification!!! I asked to talk to a supervisor who confirmed it was waiting for verification. I told her my supplemental agent confirmed it on Friday. She said she had to get off the phone and check into it. I asked if she could look at the computer notes while we were on the phone. She was pushy and said no. She is supposed to get back to me. What is the big deal? I would have paid the $7. I will never deal with this company again and called my doctor's office and the medical school and let them know. They are going to talk to their rep with Apria. This was ordered almost two weeks ago. My other nebulizers were delivered in less than 24 hours by another company and they couldn't have been nicer. I am going on a trip and need this piece of equipment to travel. Not happy. Fire the run around people who can't pick up the phone to verify information as soon as it is give. I worked in the healthcare field and did it all the time. Easy!!!

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    Replies
    1. I couldn't agree with you more! APRIA is a nightmare company to deal with. They owed my mother's estate $68.16 from a nebulizer that they delivered to her home in December of 2014 just as she was entering home hospice care. The $68.16 was COD (mistakenly) and would have been covered 100% by my mother's 2 insurance providers; APRIA only billed one.

      My mother passed away in February of 2015. After fighting with Apria's billing disputes departments in Tennessee and Ohio for over one year, I decided to send a registered letter to the CEO of APRIA and CC'd the supervisor of the billing disputes department and my mother's primary care physician. In that letter, I said it was not about the money, it was the principal of the matter! The money did not belong to APRIA and I would rather see it go to one of my mother's favorite charities than remain with a mismanaged outfit such as APRIA. Furthermore, I gave them two weeks to either refund the money or I was going to submit a full report to the Better Business Bureau in California, Tennessee and Ohio and file a report with the California Insurance Commission, Fraud Investigation Unit because they were negligent in their business practice that resulted in stealing from an elderly, now deceased woman. I had my check in just under two weeks. I honestly do not know how this company remains in business. I do not know how their employees look at themselves in the mirror.

      The CEO never had the courtesy to write and say, I'm sorry for your troubles with my company. The board of directors should fire him!!

      Delete
  71. I have spent over 14 hours for a single bill for an Oxygen Concentrator that I have had for almost four years. They tell me that the records show I just started renting from them in July. For those of you that are unaware of the billing practices of Medicare and suppliers, the supplier is paid for three out of the five years that the supplier is working with a patient. One can look at it as a prepayment in the first three years for all five, but I believe that my situation has been caused by the fact that when the payments stopped, the only sucker to try to bill would be the client...me! Over the past six months, the concentrator that they have billed me for almost $1200 could have been purchased in the open market for less than $500 and I would own it. The entire system is broken. Apria lives in that system. That does not make them right. However, their customer service is anther thing. It isn't customer centric and it isn't service. I have spent over 14 hours fighting a bill that I won't fight with them anymore. The bills go into the trash can. I have spent too much time, have had a different story each call and have had it. Sadly, I have had problems with Apria from the outset and was just waiting to get my five years in with them so I could change. However, they believe that somehow, after years of service via Medicare, they now can pull this fast one on me. I don't get mad very often, but I have wasted enormous amounts of time and effort with these people. It's over. I am done. They can pick up the equipment and stick the bill wherever they like, but it will never be paid.

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  72. Kathy/Mariano Gagliardi
    I have NEVER been exposed to this kind of unprofessionalism in my life. We have been trying to get Apia send straighten out their mess with my husbands C-Pap. We have BOTH spent countless hours on the phone with all different levels of technicians and management to find out what we actually owe. They REFUSE to send a paper statement(I am sure due to the fact there would then be a paper trail.)We had insurance in 2015, and lost it for 3 months. We contacted them, and was told that as soon as we got current insurance, to call them and give them the new insurance information, which we did. They are NOW saying that the contract started all over again with the new insurance provider....WE DID NOT EVER RECEIVE THIS CONTRACT, NOR DID MY HUSBAND SIGN THIS SUPPOSED CONTRACT. This has been going on for 10 months. Apparently they sent a box with hoses and C-Pap replacement parts, and we never received it. We contacted them, and they said it was delivered by a trucking company who says they left it on the FRONT PORCH. We told Apria, they must file a claim against them. We the politely asked them NOT to send any more parts. One week later, a box arrives from Apria, which we promptly refused, call them and asked them what the hell are they thinking??It has almost been a year now. No satisfaction and the bastards have sent us to collection. This letter is a precursor to the letter I am sending to Better Business Bureau, and our lawyer. We have had enough.

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  73. This is truly sad that in this decade of technological advances I'd have to send a note like this.
    And, just for the record, I don't like to bad mouth any Customer Service since I'm in the same industry (much more advanced albeit).
    I've called numerous times only to get to "we don't have a direct number for that department".
    I've been attempting to GIVE THE CORRECT BILLING INFORMATION TO SOMEONE COMPETENT. With no success, and ALL the calls I've received while at work and couldn't talk, you sent my account to COLLECTIONS, all the while NEVER BILLING CORRECTLY. I've said this to TOO MANY OF YOUR CSRS for this to have NOT HIT HOME.
    Well now COMPLIANCE@BCSERVICE.COM will share the correct UNFILLED AMOUNT WITH youregard owners, can't imagine there could be ANY SHAREHOLDERS. . . REAL SMART PEOPLE
    Finally got to talk to a person last week or this past Monday, who kinda sorta in a roundabout way explain there was direct phone number for the department I'd need to speak with to have my account billed to CORRECT HEALTH CARE INSURANCE.
    She said I'd need to call this OTHER NUMBER 1st and they'd transfer me to those individuals who would PROPERLY bill.
    I guess my laughing passed her odd and she turned my account over to collections huh?
    Once again real sad

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  74. Wow some my verbiage changed all by itself whew

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  75. You guys have 10 business days to respond before being turned over to attorney general and BBB thanks and have a great day!

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  76. Wow some my verbiage changed all by itself whew

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  77. Nothing is going to change until we tell our hospitals/clinics that we refuse to do business with Apria. I'm calling my son's clinic to ask them who else I can get nebulizer cups from.

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  78. I have transferred to Humana Healthcare and Apria are their in network supplier. I have repeatedly tried to call to register and order supplies but have been put on hold for a total of 2 hours and 40 minutes to date.(May 12 2016) I even tried calling a different department to assist me but they transferred me back to the registration department and even though the representative stayed with me, she could not break through. If "Your call is important to us", then do something about this. I am also contacting Humana with this complaint.

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  79. A walker was delivered to my Husband who had brain surgery and Alzheimer's while he was a pt at Stanford. When I picked him up from Stanford he did not have a walker. I have POA. On March 30, 2016 was when I first became aware of this walker after receiving a collection notice. After researching this, I found out that Apria billed the wrong insurance with a incorrect date of service and notified me of this walker at an old billing address even though they had my correct address. Apria will not take responsibility of their errors and are placing blame on me claiming I did not notify them of my updated insurance when I was never notified about a walker delivered until now. My insurance in June when this occurred was correct insurance they billed the new insurance that was not in effect yet for a walker that does not exist.

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  80. Wow, reading these responses makes me physically ill. It is just unbelievable that one company can be so inept. I have gone online and setup an account. I registered my new insurance company and also have spoken to numerous people on the phone with my new insurance information. This has been going on for 3 or more months. As of today, they still do not have my correct insurance company on file. What happened to the information that I provided online when I set up my account?
    I ordered a special c-pap pillow, received it, along with 3 more pillows. I only paid for one pillow. It took me calling 3 different times to finally talk with someone about returning the 3 pillows I did not pay for and should not keep. I sent the e-mail to the the appropriate address and received an email from the postmaster@apriahc.onmicrosoft.com that my delivery had failed because the recipient's email provider rejected it. Yet 30 minutes later I did receive an email from someone saying they were contacting their vendor to see what to do with the extra pillows. I do not know how they can continue to be in business.

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  81. When I first starting using Apria they were wonderful N I w. I do not recommend them and do not plan to continue using them.
    I seriously doubt the executives care or this kind of bs would not happen. They do not deliver when they say they will. 17 months an still isn't right. If u are seriously looking for a good place, DO NOT USE APRIA

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  82. Rick
    June 30,2016

    I am a CPAP user and was a Apria return costumer for over 13 year. During the last 12 months it’s been downhill due to billing, issues, paying fees on a collecting agent for administration oversights. I was told that the collection agent fees will be dropped. When making the last call the agent was short with everything and sounded like had no time for me. I explained my concerns and asked if she can take a look at the earlier notes. The agent said the fees was not dropped and cannot be dropped. When ordering CPAP supplies, water tank is discounted and was asked if interested in purchasing a new CPAP. Days after notified my insurance company about new equipment. When order was received had a shortage on filters which was no problem. When ordering filters the water tank was not discounted. I don’t know what corporate changes was implemented, they need to remember that more and more competition is coming daily. I am don with Apria. Please look at other before choosing Apria.

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  83. I have to say that this company has the "worst" customer service I have ever come across. They outsource their customer service to the Philippines. You are lucky to get a person that can understand you and you understand them. I tried so hard to request for a supervisor or manager to help with my order and non of the reps would transfer me but instead would transfer to another rep in another department. I hate this company and wish I could transfer to another competitor but for right now my IPA only contracts with this company. I'm in the process of letter writing to everyone I can think of that can help convince my IPA to contract with another company giving their patients a choice. Awful, awful company that needs to be revamped.

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  84. As far as Apria in Southern California, near Temecula, CA... they certainly are NOT the company they used to be... years ago, and even last year they were better... you could speak to a local person and get a problem resolved. Now... all foreign accents answer their "so-called" customer service line.. which cannot really give customer service, but only give you order status. Two phone number lead to that "foreign" waste of time, now. Well, I have asked that my HMO give us another option for these type of supplies, Apria is no longer on top of their game and are clearly putting profit above patient care.

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