Zara Corporate Office Headquarters

28 comments
Zara Corporate Office Headquarters
Zara USA:
500 Fifth Avenue, Suite 400
10110 New York, NY USA
Corporate Phone Number: 1-212-355-1415
Fax 1-212-754-1128
Zara Stores Customer Service: 1-212-355-1415
Zara.com Online Customer Service: 1-855-635-9272



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28 comments:

  1. I need to know with whom I lodge a formal complaint? I was wrongfully detained by your security guard in your SOHO, NY store, asked to see in my bags and purse. I had no cause to be asked to see my goods, the alarm did not buzz nor did it buzz for the people walking out in front of me , who were not detained. I can only assume that it was racial profiling. When I asked to see a manager, the security guard made no attempt to help me or apologize. The manager spoke to the security guard and he told her he would tell her privately why I was searched. This is a violation of my civil rights and an embarrassment, and I demand an explanation and formal apology. I have spent too much money in your stores, am a professional, business owner, tax payer, home owner and have no criminal record. Nor do I fit the profile of a thief. I will be escalating this matter, posting my experience online and may be tempted to contact the news. This was racial profiling at its best. Your employees need sensitivity and customer service training at all levels. Please contact me so that this matter is resolved to my satisfaction. I am deeply disturbed.

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    1. That's what you get bitch

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    2. The same thing happen to me in their store in 42th Street and 5th Avenue. I have written a formal letter and will send it to their office. I also will look into a formal legal complain for stopping me 3 times this year and searching my bag. I have never seem them stop a Caucasians customer and search their bags.

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    3. But I want to know was and how was this matter solve with Zara Inc.?

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    4. The same thing happen to me in their store in 42th Street and 5th Avenue. I have written a formal letter and will send it to their office. I also will look into a formal legal complain for stopping me 3 times this year and searching my bag. I have never seem them stop a Caucasians customer and search their bags.

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    5. Lila P - the next time someone tries to detain you to look into your bags and purse, and you know you're innocent - DON'T LET THEM DO IT! The burden of proof is on them, and otherwise it is illegal for them to search your bags. Tell them to call the police and you will wait there until they come, and they can show you the security footage of you stealing (which won't exist, of course) when the police come. They have no right to search your bags without proof of you stealing. I was profiled also in a high end supermarket - that i spend a TON of money in. The security guard accosted me and demanded that i hand over my two bags of groceries to him so he could search them for the stolen items. I told him to kiss my a** and the manager came out and they were trying to intimidate me (which is impossible) . They said they were going to call the police, I said "Perfect! call them NOW, so I can get a police report as proof that you harassed me before I sue you..." I stood there defiantly as they apologized and backed away. Don't let anyone intimidate you if you're innocent. I feel for you, and I hope you get some satisfaction.

      Also, i hope you returned every single item that you bought from that bulls**t store that day. Peace.

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  2. Wow! Was the matter resolved?

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  3. Is this the Zara head office?

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  4. No surprise. I have had disgusting customer service at Zara recently. Yorkdale mall, in particular the manager.

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  5. This weekend I was at Zara at Yorkdale Mall and was returning a few items that I had bought a week earlier. Two of the item numbers on the receipt did not match up with the item numbers on the tags. The manager was called and she confirmed that the items did not match up. She looks at me in the eye and says, "These (motions to the clothes) are not on the receipt. So they're not yours". That was it. I stared at her incredulously. I was stunned. Speechless. Honestly, they were not even that expensive. $29.90 and $19.90 shirts. But there was no way I was walking out that store without getting a full refund or at the very least take back the merchandise which I fully paid for. I demanded that she get to the bottom of this. I motioned that I would hold onto the shirts while she did and she said, "No. I will hold onto them". In the end, she found out that for the one shirt, the employee had punched in the wrong code manually. For the second item, the code had for some reason, printed out differently from what was on the tag. So no fault of hers, but I was really appalled by the way she handled it. And no apology was given until I told her that this was a very stressful experience for me as she was insinuating that I had stolen the clothes. Really turned off by the way this was handled.

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  6. I had a very bad experiance with Zara at the Square One Mall in Mississauga. The manager was extremely unporfessional and down right rude.
    I contacted the head office and the president of Zara Canada was on the other end. She was even worse then the manager!
    I can not believe how poor thier customer service is...but they simply do not care.

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  7. Hi , i have been a loyal customer of Zara since their first store opened in israel. I shop alot for myself and for my family at your stores. On the 8th of Sept. i purchased boots for my daughter. After getting home we noticed the boots were flawed. the inside of one of the shoes was damaged. We returned to the store the day after (on the 9th) and as they didnt have another pair in this size I deci...ded to ask for my cash back. I was SHOCKED to hear that i could get my cash back MINUS 5% !!! Not only did i ask upon payment if the store had a total refund on their merchendize (to which the shopkeepr said that they did) i have NEVER EVER gotten a refund on my money which wanst 100% of what i paid for !!! I am APPALED that Zara behaves this way !! This really doesnt represent the internatinal flare of your stores , neither is it good consumer business practices !!! very very dissapointed.

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  8. Hi, I personally do not find anything wrong with Zara return policy Americans today always running people business down to the ground. americans love to wear items and bring them back n get full refunds. this is not helping our economy. I personally do not feel that retailers should keep up with our receipts. as an adult we should be responsible for our own receipts. what retailers should do is email receipts this will make it very easy for consumers to find receives when necessary. anyone who shops in retail knows that they do not refund without receipts and just for a hint for consumers all retailers are not the same.

    everyone who works have rules and regulations in at some point we all have to disappoint someone regarding our rules and regulations. I'm sure the rules and regulations in Zara are not trying to stop good shoppers from shopping but to start repeated returners and thieves from running the business down
    so if I consumers can stop b******* and be more helpful it will help us keep business going.

    Thank you

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    1. who the hell are you and what do you know about Americans anyways!?!!?

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  9. you are also right, I would also like to say that if you do not have a receipt in the item is gone on sale then you do not get the full refund of what you paid unless you have proof that you paid the full price.

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  10. Zara is racist, to shop at and work for. They don't hide or deny it. If you are racist apply at zara, you will fit right in. If not you will be miserable and appaled all the time from hearing blatantly racist comments from managers all the time. A large percentage of customers are black, but that's the group they discriminate against the most. They hire them, but promote whites and barely legal Hispanics. Don't waste your money. The clothes are of poor quality anyway.

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  11. Where do you send complains for customer service. I have the worst experience and this is not acceptable at all. I will NEVER order or shop at this store again. You really need to get better managers on the phone. I would like the name of the complains person. As the guy said I would have to send a letter to SPAIN. No one reads letters anymore.

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    Replies
    1. You absolutely should send a letter. Formal complaints to corporate offices should typically be sent as an email AND a physical letter. Businesses read letters.

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  12. WORST CUSTOMER SERVICE at square one in Mississauga. The manager Cristina was a bitchh. I went back to give them their faulty item that they sold me and they refused to take it or exchange it. Absolutely disgusting.

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  13. Spoke to Hidie and when i asked her what her title was she says "in charge of customer service for Canada". When i asked her for her last name she said "dont worry theres only one of me here". Ok?? then i ask to speak to her manager and she refuses to give me her managers name??? Is this the way you do business Zara?? You have employees that wont even give their full names ?? She refused to escalate the call ? the treatment we recieved was unprofessional and has definetly done damage to the ZAra Brand you have worked so hard to achieve. Maybe you should train your employees better. We have swore off shopping at Zara and will start a facebook campaign to make people aware of the poor customer service at Zara..

    Heres a help hint Zara ...stop hiring kids..and if you do make sure you train them properly.

    Zara Yorkdale Manager need to be trained.....

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  14. Zara Yorkdale offers horrible customer service. They love taking your money but dont expect any customer service if you have a complaint. And dont think it will get better if you call the customer service line. Heidi who's title is " the person in charge of customer service" or at least that's what she told me, refuses to actually help. By that i mean she refuses to escalate calls and refuses to give her full name or title. Are Zara employees so ashamed of where they work that they refuse to give thier full names now? #zarahasbadcustomerservice

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  15. Feel free to spread this around twitter #zarahasbadcustomerservice

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  16. Zara has the worst customer service! I feel like returning everything i ever bought from them! Stamford Mall!! #zarahasbadcustomerservice

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  17. Zara is stopping production of clothing with a yellow star, similar to the Jewish star patch.

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  18. I am very unsatisfied with the return policy of Zara.com. I requested a return within the 30 day return window and was under the impression that the package was going to be picked up at my home. (I had to enter the address where I wanted the package picked up) After the package sat on my porch for a few days I recognized no one was coming to get it, so took it to the UPS store and had it shipped. Zara declined my return because they received it after the 30 day window, even after I spoke with a customer service person and a supervisor. The two items I returned were too small, and they won't even exchange the items for different sizes because the return exceeded the 30 day window. Looks like poor customer service is a trend with this company. I will not shop in a store or on their website again. $180 down the drain!

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  19. Horrible customer service in Dadeland Mall in Miami!! Will never shop there, seems they get a lot of customer complaints, should have known better, will never shop there again!

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  20. I bought a dress on 12/11/15 and I attempted to return on 12/15/14, because I took it home and tried it on and didn't like it. The manager in Downtown Los Angeles Zara refused to take the dress back even though it was unused, still had the tags on and I had the receipt. They claimed the dress smelled like smoke. I tried over and over explaining to them that I didn’t smell anything and that the dress is unused which still had the tags on, but the manager refused to refund the money, pretty much saying her word is against mine. When said I was going to file a complaint, the manager refused to give her full name or give a statement in writing as to why she is refusing the return even though the product was never worn. The receipt says a customer can return an unused product within 30 days from the date of purchase. I attempted to return 3 days after the purchase with the receipt and tags and was rudely refused. This store does not honor in returning unused merchandise. I need a refund and answers to this ridiculousness. The manager and employees are rude and unprofessional. This is the Downtown Store in Los Angeles, California.

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    Replies
    1. In addition, it looks like from other complaints, Zara has trained their employees to say "don't worry there is only one of me here" when asked for their full names to file a complaint.

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