Xbox Corporate Office Headquarters

62 comments
Xbox Corporate Office Headquarters
One Microsoft Way
Redmond, Washington 98052-7329 USA
Corporate Phone Number: 1-425-882-8080
Fax Number: 1-425-706-7329
Xbox Customer Service Number: 1-800-469-9269
TDD: 1-866-740-9269



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62 comments:

  1. I was billed for something I didn't order and nobody is willing to help me.

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    1. screw xbox i am going back to sony xbox customer service sucks

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    2. i got screwed using the xbox codes the receipt said activated but xbox said it wasnt so screwed me 30 bucks and the customer service did nothing i never had these issues with sony xbox u suckkkkkkkkkkkk

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    3. That's true you need to return it back to the store you got it the Xbox cards or you contact the news station you live by so

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    4. they billed my credit card $300.00 for what they said my 8 year old grandson charged! Without the card or a password! They use deceptive and fraudulant trade practices. I am going to file a suit in small claims court.

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    5. I had an xbox gift card for my son that we couldn't get it to work as our region was wrong. Finally after numerous calls to the store where we purchased it from and to xbox on line and by phone, we finally had a wonderful , patient lady tonight by the name of Talisha ( sorry if I spelt it incorrectly!) who walked me thru the change needed to correct this problem. I can't thank her enough. To the Microsoft Executives-you have a great employee in her. Thanks again Customer in Ontario

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    6. I feel you they've fucked me over several times over the past year -_-��

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    7. im gonna start a class action lawsuit against Microsoft Xbox live and there enforcement team for theft and abuse of power , its wrong the way they rip people off and get away with it , its sickening if you ask me

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  2. I know what you mean. I called to ask why my live was cancelled the rep changed her story twice even when I have proof that I should have it then when I asked to speak to the supervisor he refused to speak to me and the rep sighed on the phone when I asked to speak to him again and hung up on me. Makes you wonder about Xbox

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  3. Hi, can the new xbox allow mods to be down loaded for games like mine craft sort of like u can do on a PC im sure u have heard pc fan boys talk about how great pc are compared to consoles. Anyway just an idea for the new xbox cant wait! Thank you.

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    1. No that can not happen.

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    2. Nope, look at Bethesda's doing. I bet that Microsoft could do that with Halo, Forza, ect... Also, companies could do the same as Bethesda is doing with Fallout 4

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  4. i called all numbers and nothing helped about my unreconized payment. xbox has just lost a member

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  5. Unbelievable! This is #4 or 5 Xbox console failure. Customer service is actually getting worse!

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  6. whats the point of this number if no one on customer service is wven willing to give our anyone's name? let alone this fucking number!?

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  7. hashtag blackwater 32 real name mike carter.black ops2 does not like the way I play. sent me a text. called me a fag and a piece of shit.said he trolls for players like me and does the same to them.this happens often.i report them but I don't think it does any good.why would thay drop a paying custermer.maybe someone should sue them to get there mess cleaned up.

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  8. yes this goes on all the time.fag and nigger seem tobe the go to names you get called first then thay move on to your family.thay will never put a stop to this/because thay stand to lose to much money.and money is what its all about.shame on you xbox

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  9. You get the run around when you call to try and cancel. They pass you from one person to the other. When you call the corporate office, they will not transfer you to anyone if you do not have a specific name. Probably the most terrible customer service I have ever dealt with

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  10. Took almost 2 years of services for something I did not subscribe too..It was an add-on and they said I had to cancel before the 30 day trial.. A BIG RIP OFF COMPANY

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  11. when they ask for a name just say justin smith and say no you dont know there email address

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  12. SOUNDS LIKE XBOX IS A JOKE JUST LIKE PLAYSTAION, I WAS GONNA PITCH AN IDEA TO THEM THAT'S 8,000 PAGES LONG NOW I DON'T KNOW WHO TO SEND IT TO?

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    1. Should Send Them Both In. Look On Line For The Contact Address. But I,m Having Problems With Mine Not Reading Disc And The Draw Is Working Probley. Does Any Body Know How Much It Would Be To Ger Repaired Thanks

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    2. send it to fucking nentendo. this whole fucking company is a fucking scam. and then call the news.

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  13. im going to try and give them a game im making

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  14. Honestly, I have had nothing but great customer service from xbox. My account was hacked, they got the guy. My console RRODed, they fixed it and had it back in a week.

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  15. Hi my name is Corey working I have an idea something I want you to add to xbox you should have another button to the console with a chip in it to transmit the signal to the Xbox controller that will make the controller continuously vibrate until you turn it on thus making it easy to find it when you lose it

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  16. gammer x, I want to know why my profile works everyother day when I give these jerks money to play on xbox live. My mom can get on with her profile with no problem, but if I sign in she cant play. I just called about this issue for the 2nd time in a week, and they pass you from one person to another and all you get is i dont know. I got that for 2 stright hours both times I worked in customer service before and always tried to help my customers. Remember lose business lose jobs. Supervisor told me tech are the same as repersenitves I told them I should get refunded for the payment and got told we cant do that. They want to say that its my system or internet when every thing else works fine. Xbox corprate get a clue train your reps, thought about getting a one but now i think ill get a super nintendo will work better and if you dont want to lose your costumers train your reps how to treat their customers or lose their job there are plenty of people willing to do the job right.

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  17. Broken promises, lies, let's ban together and file a class action law suit against Xbox.

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    1. well xbox has protected itself from that now so we are fed

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  18. I just talked to xbox customer service and told them I was going to start a class action lawsuit against them! We the consumers spend our hard earned money to help make them rich and they treat us like were idiots! I'm done with xbox, put out a system which they knew had issues in the first place! But didn't care!!!!

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  19. can the Xbox developers trade away for Xbox Live members to login porn tube public Internet and the interns and conditions please again think of military personnel Truckers businessman and others who play xbox on the go. Thank you somebody please reply what do something or just let Sony Playstation think of the idea first and if they do that's where I'll be heading along with most of my friends

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  20. Is anyone having problems with the xbox one I'm on my 4th already and its makeing me wish I went with sony first disc drive second froze up all the time third kinect didnt register xbox is really sucking maybe I should go back to getting hacked systems jus to fuck thire money up

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  21. Anyone sueing Xbox? You are stealing from people regularly and there seems to be no way out. My son can't cancel old accounts because he doesn't know the passwords. Has already tried setting up new ones as well so he can cancel these accounts with no luck. He works full time and can't even keep food on his table for his daughter but xbox just keeps pulling money from his account. Thanks for all your help customer service. Apparently you work for no one.

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    1. I agree to what this person says because you people take money from people and don't even try helping them. You guys just tell them to go to the Xbox.com home page. What does that even do? Well I tell you. Nothing, just nothing.

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  22. My fience's 6 year old downloaded $70 worth of games without permission or understanding that it cost money. While he was trying to put his 3 year old down for a nap. The representative was rude and they will not refund the money how is that possible on the child is not 18 and legally allowed to make purchases?

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  23. Xbox is good. Ur card usually saves to ur account so anyone that gets on can charge from ur acct. So next time delete ur card info before Complaining cause Xbox will laugh at u in court.

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  24. I've been a valued customer with xbox since the orginal xbox console which was a long time ago and I've been a live member since those days as well a GOLD member. I was recently ban for supposedly playing and streaming pre release content. Giving the servers are not up for Destiny Until Sept 8th 2014 that is impossible. I was ban on Sept 6th. I was also was but on the lifetime ban list for communications. Meaning I can not join live parties or send messages or speak to anyone for that matter. I am annoyed and very aggravated I can't believe how I am being treated because of a troll on my twitch livestream reporting 100 times. This is what happens when you give gold members the right to enforce policies and rules. My gt is Choke Artiste I hope my acvount becomes unban prior to the destiny release or I will be making a huge stink with the microsoft corporation with my attorneys!

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  25. I been having problems with my xbox one an they are refusing to fix it what do I do an it's still under warranty an we barley played it

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  26. So 4 xbobx one later from the store because my system broke will not play games and xbox one want to charge me $ 400 for a new system and that will take 6-8 weeks to get or I can pay $ 50 to get a new one in 5 days. There are to many issue with the system and xbox is just making money off a broke system they put out. How is this fair

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  27. my hdmi wire doesnt work can u replaced is for the xbox1

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  28. f*** Xbox bout to go compact ps4 can't get no help through xbox support they're basically telling me to just f*** off and that I'm screwed worst customer service ever screwed me over at a pile of moneyso f****** Xbox you can catch me on the PlayStation

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  29. I hate Xbox their customer service is absolutely garbage. charged me for a new power supply but yet they say I never purchased anything but im sorry to say my bank statement doesn't lie like customer service.

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    1. they just did the same dam thing to me charged me twice for live and don't see any charges. wtf xobx your all shit! with HORRIBLE CUSTOMER SERVICE NOT EVEN A MANGER CAN FLIPPING HELP!

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  30. I am refuring to popcan nine whos gt xbox has dicided to suspend after I have accumulated 3000 in transaction over 8 years of loyal consumer I want it back or I will have to go public and I have ways to be bad pr I have given ample amount of time and effort and forums are a joke need takin down can't get help there that's why I am finding all posable ways to get Microsoft attenchen I am not putting one more cent into another account until I get my profile and gamer tag back in working order Microsoft is loosing 1200 a year from me if not more that's just in average what I spend in games and dlc

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  31. I am so disappointed with x box that my next console i buy will be play station they don't screw there customers over like x box
    I have had an x box from the day they came out and now with x box 360 went to buy black ops 3 only to find out it is on line only you have to get x box 1 to get full game with multiple player with campaign version un real they would so that to the people that spent million on the 360 version to give them the funding to make the x box 1
    No respect to there customers at all

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  32. XBOX ONE stopped working after a little over a year. Sent it in for repairs (paying the $150). They sent it back in pieces and said it was tampered with! What a lie! The people whow TORE the console apart made the indicator fall off! Customer Service said they wanted to find me resolution, but could offer nothing! What a joke!

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  33. XBOX ONE stopped working after a little over a year. Sent it in for repairs (paying the $150). They sent it back in pieces and said it was tampered with! What a lie! The people whow TORE the console apart made the indicator fall off! Customer Service said they wanted to find me resolution, but could offer nothing! What a joke!

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  34. I will be setting up a page later today and will post the info on here.. My account got hacked on xbox live 8 years i had that acoount. Then i get it back and they ban my account for threats and harassment. Aka threatening to hack other players. Which i had 100s to 1000s of dollors on that account. So i was extremely fucked over.. Any who was screwed over by Microsoft or then enforcement team please add the account when i post it together we will see this corrupt system fall with a massive public lawsuit.

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    1. know how you feel.my account is not reconised paid $110 austrailian dollars to fix it but still no satisfaction so sign me up for lawwsuit

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  35. my xbox has frozen on a compulsory update stopped 0n 77% can not contact xbox support will not answer their phone I have invested 1000s of dollars into this system so if any one is doing a lawsuit let me know I will be happy I have tried all their troubleshooting bullshit no results tried contacting them no result so take the idiots to court fuck xbox

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  36. tried calling these idiots again they are hiding because they know they have fucked up great way to run a rippoff businese

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  37. they seem to have shut down their phones and email address running scared why will the idiots not answer unless they have shit to hide wake up to your self xbox and get your head out of your arse

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  38. is a lot of people not happy xbox so pull your finger out of the persons arse beside you and fix the fucking problem ibet yous do not read your own forums you scum

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  39. to any potential buyers of xbox dont

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  40. it seems we can complain to each other but Microsoft and xbox are untouchable and uncontactable

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  41. just fucking great now my account is not reconiseable seems if you complain they shut you down how childish thanks a lot Microsoft

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  42. why should I pay someone money to fix microsofts fuckup what a rort another multinational ripoff take the money and run xbox took money out of my account for xbox live with out permission I thought that was illegal now xbox frozen can not use but can not get in touch with them so any one going to buy xbox please do not buy a ps4 instead as xbox is a ripoff

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  43. so every number you call for xbox head office tells you it can not be connected. hide under your rock you idiots the people are coming to get you

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  44. I have reported this to cybercrime so hopefully some thing will be resolved.why does it have to come to this you idiots

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  45. report all instances to www.acorn.gov.au hopefully they can resolve this shit

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  46. Someone stole all of my account info like my password and etc and i use the same password for everything so he changed my yahoo and everything please help and i cant get into xbox on my computer.

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  47. I traded in my ps4 that I owned for 2 years, for an xbox one because I heard so many good things about it. I have now had the console for about 7 months, and the disc drive no longer reads the disc. In order to get it repaired or receive a new console, I was told it will take almost a month. No shipping fees are waved, no compensation for the TWO newly purchased video games, or fair settlement of any means has taken place. This is very frustrating, and not a good look for the microsoft corporation. After researching the issue online, it looks like many other users have experienced the same defects. Xbox is going downhill, many people may be afraid to purchase these consoles in the near future.

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