Whirlpool Corporate Office Headquarters HQ

Whirlpool Corporate Office Headquarters HQ
Whirlpool Corporation
2000 North M63
Benton Harbor, Michigan 49022-2692 USA
Corporate Phone Number: 1-269-923-5000
Fax Number: 1-269-923-3525
Customer Service Number: 1-866-698-2538
Email: n/a

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  1. see my 2 youtube videos by typing arthur paquin. the videos are on the farm tractor profile. I want a brand new washing machine or my 558.00 back. the wtw4950xw1 that you sold me is junk. from here on out I will publish on uou tube your producy for the world to see. When you come with my new washing machine or my 558.00 refund check dont forget to add 2000.00 to the 558.00. This machine has become a part of my life now and me and her plan to take the whirlpool on with the truth about your product. Course, for 2558.00 I guess I could let you have my evidence back. No washing machine, no youtube video. Having fun in knoxville-see ya

    1. I have the same problem, did anyone answer you? jilltime@yahoo.com

  2. I bought a duet washer and dryer. I love my dryer. However, the washer works good but I can't use due to it makes my clothes smell like mold and or mildew. I've had to throw items away. It got to t he point I was washing the machine almost as much as washing clothes. I used to put frebreeze on all my laundry. Therefore causing another expense I should not have to incurred. due to your product not doing what it was made to do. I do feel I am entitled to a refund or a new washer. (One that won't make my laundry smell).

    I have other whirlpool appliances and never had a problem.


  3. Dear Jeff Fettig CEO Whirlpool Corp,
    My name is Melanie Breech I purchased a Whirlpool Washer from Lowes in Millsboro Delaware 2 years ago. From the get go there was problems with this machine, Instead of replacing this Lemon people in your company decided it would be better to replace the drum cost of this repair was over $900.00 dollars now the pump has decided not to work. Your companies customer service is TERRIBLE, I have been waiting on hold for over 1 hour now. It is hard to believe that Whirlpool is still in business considering your customer service department sucks as well as this front load washer that I purchased, not to mention the money that is wasted on repairs that should in fact be replacements. I am very disappointed with Whirlpool and doubt I will ever buy another of their proudcts .

  4. Jeff Fettig CEO Whirpool Corp,
    My name is Henry Lopes and I purchased a Kitchen Aid French door refrigerator this year for $1699 (less than 6 months ago). Awhile I was away from the house electrical board failed thus the refrigerator was down for 2-3 weeks. When I contacted the dealer he had an appliance repairman come over and he determined the electrical board had failed. The problem was that the meat and fish and the rest of the food spoiled we got this smell in the water, the ice maker and al over the fridge which is so bad we can not use the refrigerator. I contacted the dealer again and explained the issue and he gave me the number to call Whirlpool Technical Department. After spending countless time with various people in the Tech Center and having one of their assigned technicians (repairman) come over to look at the problem we were told that if the technical repairman determined we had a legitimate complaint that they would replace the fridge. He came back twice called Whirlpool from our house and explained the problem only to be told by Whirlpool that they would not replace the fridge. I contacted again after that episode and was told to take the fridge out and air it out for a few days????? are you kidding me we live on a high rise building on the 14th floor....They stood firm and would not replace it. Worst customer service ever encountoured....DO NOT BUY ANY WHIRLPOOL PRODUCT AS THEY DO NOT STAND BEHIND THEIR PRODUCTS.....They did pay to replace the board but the damage had already been done due to the downtime with rotten food in the freezer compartment. They should actual be responsible for my food loss....I WILL NOT PURCHASE ANY WHIRLPOOL PRODUCT AGAIN and since I live in high riser and have access to mass emailing to all the owners I emailed all 112 owners stating my issues with Whirlpool...I will post it on Facebook and tell all my friends....BUY LG, SAMSUNG not WHIRLPOOL...any of their makes which now include Maytag and Kitchen Aid...

    1. I am on my third Whirlpool Refrigerator in the last 10 years. (And definitely the last). ALL went down with board and thermostat problems, causing me repeated food loss and grief. The first was a side by side which came with my new construction house. When that malfunctioned I replaced it with a Maytag fridge which went down TWICE after board replacements. I decided I might do better with a higher end model, so I replaced that one last year with a Kitchen Aid Refrigerator. Now, only 11 MONTHS LATER and still under warranty, my food is freezing and the serviceman tells me the thermostat needs replacement. I cannot reliably store any food at this time until the part is ordered and replaced, and had to dispose of eggs, vegetables, etc. that already spoiled. This Kitchen Aid DID NOT EVEN WORK PROPERLY FOR ONE YEAR. Their answer is that maybe I should buy an extended warranty. So that makes 4 TIMES in the last 10 years that a Whirlpool product refrigerator has miserably failed me and created hardship I have lost food and a lot of money trying to get a Whirlpool refrigerator that works for more than a couple of years. There is NO sense of reliability with any Whirlpool. I am beyond disgusted and can only ask WHAT KIND OF PRODUCTS ARE THEY PRODUCING????

  5. To MR Jeff Fettig CEO of Whirpool Hi My name is Lida Farhad From CA I am very ubset abut this dryer and washer I got I had Whirpool for almost 15 years 2 month ago I but new set we r poor and I but dos on my credit card the Washer's starts shaving from the top in small pieces in my closing and dryer burnd my 2 comforters which I keip ted I did not get any insurance. and I but that from sears from bay area was closing down like 2and half month ego so I need some budy help me and tell me what to do I am relly sorry but this set is bad from now what I am going to do in future? please respond me my email add is shirinmom2000@yahoo.com and my cell 209-485-1220 tank you very much 09/30/2014

  6. To Mr. Jeff Fettig,
    A little over a year ago I purchased a dryer from Lowe's. After about 6 months the dryer started making a horrible noise while drying. We found a crack in the drum. This was replaced after not being able to use it for over 10 days. Having 2 young boys in sports makes that a real problem!!! After it was replaced I washed my boys uniforms and put them in the dryer....no noise but now it wouldn't even run. Yes, it was tested before he left. Called the customer service and was told he was already out of my area and could not return. Needless to say that didn't work for me. I requested in a "not so nice manner" that he turn around and return since I needed my dryer for the wet uniform to be dried. He did return and had forgotten to put the belt back on.....really? Well not I am getting two error codes and am unable to dry clothes again. I am 2 weeks past the warranty and nothing can be done but covering the parts?????? Customer Service WONT tell me what the error codes mean so my husband can fix it himself.......yes I can go online and look at the codes but they give you some fancy name...not what it wrong. I will NEVER purchase a Whirlpool again. Worst customer service ever.......your dryer is crap!! Look out facebook....here I come!

  7. I purchased a Cabrio washer in 2007 or 2008 from my local Sears(on sale for over $1600)...It is Model number WTW6600SW2, Ser CU087902. The washing machine has now been giving me F1 error, flashes and beeps...I looked online and it is an obvious problem with hundreds of complaints. Many were told that it was a recall issue and had it repaired free of charge. Both operators I spoke with were unaware of this. I am contacting Better Business Bureau on Monday, Dec. 1, about this(because of the holiday schedule). If this is not resolved after the hundreds of complaints that have been issued, I will never purchase a Whirlpool product again. Sears rep told me that Whirlpool is difficult to work with and for me to continue to complain as this seems to be the only thing that works with them. I am a retired teacher and have always purchased Kenmore washer/dryers at a much more reasonable price...and they lasted 15+ years with no problem. This will be my second complaint to the BBB, and first for any appliance.

  8. Oh Boy after reading all these troubles with whirlpool im buying something else. I have a stove and its not even 6 years old, the paint from the grates is chipping off in big chunks. I have owned whirlpool for years and years. From reading these statements I wonder what corporate is doing for all these people? I will call the BBB and go to catrina cravey enough is enough if a manager from corporate doesnt take the time to help loyal customers. Shame on you whirlpool!!!!!!!!! To make the big bucks, I think the consumers should be your first priority. I too have written to you and never heard back. SHAME SHAME!!!!

  9. Whirlpool has the worst customer service ever. I had to pay 2 service calls for them to pay for a part on a 1,000 dollar range that is a piece of crap. I have a house full of Whirlpool appliances and will never ever buy another.

  10. Purchased a Whirlpool Cabrio Model WTW5840BW0 worked for two weeks then it would not cycle. The bad unit was replaced with second one which worked fine for the first 3 days now it will not cycle on any setting. This time we are going with different brand as our confidence is gone.
    Thank you.

  11. MR. Jeffrey Fettig

    We have a Whirlpool washer, Sears made by Whirlpool 1) Double door refrigerator, 2) Dryer, 3) Dishwasher. We are awaiting delivery of a recently ordered Whirlpool Over the range Microwave.
    Our first washer and dryer were also Whirlpool
    In other words, a houseful of Whirlpool Appliances.

    My son has a Whirlpool duet washer and dryer

    My wife brought to my attention what she thought were the operation buttons on the front console were falling off the dishwasher model 665-13114K701, serial # FW5107383

    Upon further inspection it was the paper glued on button descriptions that were falling off.
    I had never seen such a flimsy set up before

    I talked to Whirlpool parts, Customer Service, and Post Buy Group, all who informed I had to buy a Complete Front Panel, as the glue ons were not sold separately

    Cost of the Panel $127!!!!!

    I offered to pay amore reasonable amount and was turned down

    As you can see, we have been long time loyal Whirlpool customers

    I can no longer in good conscience recommend Whirlpool to anyone contemplating buying a Whirlpool Appliance

    Charles R Curran

  12. having problem with washer for last 6 weeks. Authorized repair service out three times, still problem, very nasty customer service representative incl. supervisor.
    Bad all over......

  13. Horrible, stay away from whirlpool, you do not want to deal with these people

  14. -July 28 at 3:15 ... I have purchased nothing but Whirlpool appliances for over 40 years and had great results until I purchased a Whirlpool washer one year ago. Last week it conked out..they said it needs a "clutch". It is under a service contract. However, it took the service company 3 days before they showed up. I tried to contact them yesterday and twice today and they won't call me back. Finally I called Whirlpool where I have my contract and they called them to find out that the "clutch" is not available...it isn't even made yet!!!! What the hell!! Now they tell me it could take from two weeks to 60 days to get it. I'm done with Whirlpool after all these years. Just fed up. I also purchased a Whirlpool dryer last year...wonder when that will conk out???? It seems that no one cares.

  15. whirlpool needs to train there employees better I bought a freeg aug15 don't work and still not fixed it's sept.1 three weeks later no will take it back very slow help!!!

  16. I have a cabrio washer and dryer and i got them in2006 and I had the washer repaired and still makes that noise with the spin cycle I think they should be taken off the market and reimburse the people that got them

  17. Two and a half years ago I purchased a Whirlpool French door refrigerator from Lowes in Jackson, MI. I had 6 service calls in that time.
    Mother boards, Ice maker repairs, heater kit and other things. Lost ice maker and freezer. Went to Lowes and made some noise. I want money back or replace with new one. I got the new one 2 months ago, and the water dispenser was dripping. Service call today. In humid weather this happens! Really? Replacing the flap on the left door because it has a heater that may not be working. I always buy the Service Contract. HERE WE GO AGAIN!! No more Whirlpool appliances for me. Their quality is below par.


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