VRBO Corporate Office Headquarters

24 comments
VRBO Corporate Office Headquarters
HomeAway, Inc.
Suite 300 1011 W. Fifth Street
Austin, TX 78703 United States
Corporate Phone Number: 1-512-684-1100
Fax: n/a
Customer Service Number: 1-303-680-9280
Email: Online Only



SHARE:
Next PostNewer Post Previous PostOlder Post Home

24 comments:

  1. We are experiencing severe customer relation problems with the VRBO organization. Listing number 579405 has been five days in limbo. We we make inquiries as to what the hold up is we a shunted to the side and told VRBO has bigger problems than mine.

    We were told that the tech team would get back to us and advise us as to the problem but no one has called. We were then told that the tech team does not make phone calls. We then told by Marcus one of your customer relation people that we would just have to be really patient as your a big company.

    The charges have already gone thro on my CC and when I ask for a time line to rectify the problem or who I can talk to for the information we get a song and dance about how difficult it is. I wish that a little customer service by a courtesy call for an up date and a little response to the situation at hand was delivered Of course it is a yearly subscription and I suppose the big company will want its money on the anniversary date of the application even though they are over a week short on fulfilling their end of the agreement. Maybe some in the Great State of Texas can help a little no account peasant in Canada get his lowly listing up.

    ReplyDelete
  2. We are experiencing severe customer relation problems with the VRBO organization. Listing number 579405 has been five days in limbo. We we make inquiries as to what the hold up is we a shunted to the side and told VRBO has bigger problems than mine.

    We were told that the tech team would get back to us and advise us as to the problem but no one has called. We were then told that the tech team does not make phone calls. We then told by Marcus one of your customer relation people that we would just have to be really patient as your a big company.

    The charges have already gone thro on my CC and when I ask for a time line to rectify the problem or who I can talk to for the information we get a song and dance about how difficult it is. I wish that a little customer service by a courtesy call for an up date and a little response to the situation at hand was delivered Of course it is a yearly subscription and I suppose the big company will want its money on the anniversary date of the application even though they are over a week short on fulfilling their end of the agreement. Maybe some in the Great State of Texas can help a little no account peasant in Canada get his lowly listing up.

    ReplyDelete
    Replies
    1. probably a $500.00 mistake on our part. we paid to have our property listed, when we try to view our property as coutomer would we come up with nothing. even when we search our own town, where our property is legally desribed as being we are told there is no property available. tryed talking a couple of times, now not takeing our calls.

      Delete
  3. We currently have two properties listed with VRBO. There is a problem and there is no way of contacting a manager to help. The corporate office is also sheltered from the public. We were promised help over and over again. Three weeks and still waiting after fifteen calls. This is what happens when one company has very little competition. The only people willing to help was the tech dept but there hands were tied until someone else in another dept agrees. Be careful before you sign up as your money is at great risk with no protection.

    ReplyDelete
    Replies
    1. I did get help and had my problem resolved. The main employee that helped was Steve H and Sales Rep Billy B. Companies like this need to reward the people that do the right thing and solve problems. Thanks Guys

      Delete
  4. We've been since May 8th trying to get our $$$ back on a condo that wad sold after our first half paid in April 2012! Nothing but dead ends!

    ReplyDelete
  5. VRBO sucks! They posted a fraudulent listing for a vacation property. I lost my money and my reservation. Stay away from any VRBO company or listing.

    ReplyDelete
    Replies
    1. I was just reading you can all file a free complaint through the consumer complaint agency. You give them the details they do the work for you free of charge.

      Delete
  6. I recently attempted to reserve a property through VRBO and submitted my credit/debit card info. to hold the reservation. My account was charged even though their auto reply message indicates that your account will not be charged until the owner approves. This is misrepresentation. VRBO customer service told me I had to call my bank to get the issue resolved. If my account was never assessed then it would require I take any action.

    ReplyDelete
  7. There is a huge issue with internet based businesses - as consumers its often difficult for us to have our issues addressed or provided with an opportunity to deal with someone in person because calls are sometimes routed overseas. This industry needs to be better regulated and there need to be protections in place for the consumers. Congress needs to look at all the internet based businesses and their practices. I think a letter to congressional delegates is in order.

    ReplyDelete
  8. I listed a property with VRBO a few weeks ago and it has been nothing but nightmares since then. They are unable to process payments from my guests, several of whom have given them their credit card numbers numerous times and have been assured that the payments were processed. I have talked with at least 7 different "customer service representatives" to no avail. I have resorted to booking directly with the customer but this is time consuming, to say nothing of the problem with assuring the guest that this is not a scam. We own a couple of businesses and if we ran ours the way they run theirs, we would long ago have been out of business!

    ReplyDelete
  9. I rented a property at Lake Waccamaw the weekend of 10-10-14 thru 10-12-14 and posted a review as the home needed a lot of repairs and was very dated, pressure washing needed, painting, carpet old and worn, leaking heat pump room that spilled out onto the hall "lower level floor, I have talked to the owner and she "assured me" that the property would be shut down until all these repairs were made, but I am still seeing the property listed on the VRBO Website, and when I make my post it is not listed with the other post that are already there, I would like some feedback on this issue asap, you can reach me at tklinville@hotmail.com or 336-618-6985 cell, thank you for your time!

    ReplyDelete
  10. We booked a house for eight people via the online vacation property site VRBO (also known as HomeAway - check the HomeAway reviews on Yelp) for a long weekend and paid over US$3,000.00 for rent, cleaning and deposit. When we arrived the owner was still cleaning. One of the bedrooms reeked of cigarette smoke (the owner and her son were staying in the house). When we mentioned that since we had paid a $425.00 cleaning fee we were not willing to also clean the house after the rental - they had sent us two pages of 'this is what you have to clean to get your deposit back'- they kicked us out of the house. They lied that we had cancelled and that we had lost some remote control to the entrance gate they had never given us. The owner and her son stayed at the house during the entire time we had paid for. We later checked with her neighbors and they warned us against this woman and informed us that they had taken the woman to court.
    When we returned to the house the following days to ask for our money back they threw water on us and physically assaulted us. We immediately contacted VRBO and over the following six months VRBO basically told us to go away. The reviews on the VRBO site look manufactured and VRBO refuses to allow us to warn other holiday makers from booking this place by consistently turning down our one star reviews. STAY AWAY from VRBO! File a complaint or write your customer review at the BBB Austin site under VRBO bbb.org/central-texas/bu… or for their parent company at http at ://www.bbb.org/central-texas/business-reviews/­advertising-directory-and-guide/homeaway-inc-in-­austin-tx-90020648 and file a report with the Texas Attorney General under Consumer Fraud. texasattorneygeneral.gov…

    VRBO DOES NOT have your back. They protect the homeowner as this is the person who pays them.

    Supposedly airbnb has a better policy to protect the holiday maker as they only pay the homeowner once you are staying in the house. Airbnb collects the money from the renter and only hands it over to the property owner after you have moved in. Note HomeAway is buying up the bulk of the internet holiday rental sites - just check Wiki if you want to know the names of the companies they have purchased. They purchased VRBO in 2006 and are starting to monopolize the market.

    ReplyDelete
  11. I recently have had a very bad experience with a rental property. Posted a 1* review and have not seen it yet. Anything I can do!!!

    ReplyDelete
  12. who is running this organization? Serious fraud security concerns!! Why don't they take online security seriously?

    ReplyDelete
  13. I too have experienced VRBO's lack of scrutiny. It looks like we've lost our $500 deposit on a cabin on Kauai. The owner has stopped replying to my phone messages. His ad on VRBO has disappeared. Now we've lost $500 and our reservation. It's all a fraud.

    ReplyDelete
  14. I received a text from (801) 658-9649 advising "Unusual sign-in attempt to your HomeAway/VRBO Account. Go to cas.homeaway.com-wsa.net/identity-confirmation and confirm your identity."

    Of course I didn't do this but wanted you to know that this type of spam is being sent to property owners.

    ReplyDelete
  15. Please let me know what is going on????? All of a sudden my guests are being charged a service charge, this was added without me receiving any notification of this. Finally a note popped up claiming the service was so VRBO/HomeAway can provide 24/7 customer service. I've tried calling all day so that I can renew my subscription all lines are busy and the online renewal is not working. I'm a very frustrated owner.

    ReplyDelete
  16. An absolute rip-off! We have had fairly good service in the past but this service charge on guests is outrageous. Aas a property owner I already pay a fee to VRBO each year. now they slap a fee on my customers too. I'm another frustrated owner!

    ReplyDelete
  17. Early this past week VRBO.com and its family of websites started to impose a “service fee.”
    The fee is charged on every rental facilitated through the site and is calculated as a percentage of the rental rate.
    I find it disturbing that they are charging the fee on every rental transaction and charging it based upon a percentage of the rent charged – they are effectively taking a commission or fee per rental and I believe that only a licensed real estate agent or Broker can accept or charge commission for renting a property. I emplore all of the homeowners using this site to report them to your State Real Estate Licensing Authority.
    Additionally, since this fee is being charged on each rental as a requirement “for the right of use” of a tenant to use the property – in many states which impose an occupancy tax – I would think that this fee should be taxable. Currently they are not making this fee taxable.
    Also, the service fee appears to the consumer as a fee charged by the owner – especially on the site generated rental quotes – it is not shown clearly to the consumer that it is as VRBO fee.

    ReplyDelete
  18. Booked a vacation to Florida back in July, paid $300 deposit... In January sent home owner a money order to pay in full, she was suppose to email me check-in/out info two weeks prior to departure date. We are suppose to leave on Saturday, and this woman is nowhere to be found. We are out over $2800.00. Homeaway or VRBO said it is not their responsibility.... This is not a company anyone wants to book a vacation through. Do yourself a favor and go with another website.

    ReplyDelete
    Replies
    1. Same thing happened to me....bigger amount lost...company denied listing being a fraud despite being shown proof (lister was not owner, not manager and place was without furniture for a year....robber stole real estate listing pictures)
      VRBO should not be in business. Their response was pathetic.

      Delete
  19. We paid a deposit on a property and only received 15% of our deposit back. The owner did not list the cancellation policy on his ad. We cancelled more than 6 months out and still cant get the remaining 300.00 back. I have contacted everyone and still no help! The renters have no recourse because I cant even leave a negative review on his site because we didn't stay at his rental!!!!VRBO is NO help !! You might as well burn your money !!!! 6 months is more than enough time to get your entire deposit back!!!!His name is
    David Hausman and I want my 305.00 back ! 81279 Is the rental number and the property name is Maison des' Etoiles !!!

    ReplyDelete
  20. My email is stfflngr@aol.com if VRBO wants to contact me regarding 812789. Absolutely the worst customer service and doesn't have the resources to help renters get their money back ! Its all about the owners !!!

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.

BLOGGER TEMPLATE BY pipdig