We are experiencing severe customer relation problems with the VRBO organization. Listing number 579405 has been five days in limbo. We we make inquiries as to what the hold up is we a shunted to the side and told VRBO has bigger problems than mine.We were told that the tech team would get back to us and advise us as to the problem but no one has called. We were then told that the tech team does not make phone calls. We then told by Marcus one of your customer relation people that we would just have to be really patient as your a big company. The charges have already gone thro on my CC and when I ask for a time line to rectify the problem or who I can talk to for the information we get a song and dance about how difficult it is. I wish that a little customer service by a courtesy call for an up date and a little response to the situation at hand was delivered Of course it is a yearly subscription and I suppose the big company will want its money on the anniversary date of the application even though they are over a week short on fulfilling their end of the agreement. Maybe some in the Great State of Texas can help a little no account peasant in Canada get his lowly listing up.
probably a $500.00 mistake on our part. we paid to have our property listed, when we try to view our property as coutomer would we come up with nothing. even when we search our own town, where our property is legally desribed as being we are told there is no property available. tryed talking a couple of times, now not takeing our calls.
We currently have two properties listed with VRBO. There is a problem and there is no way of contacting a manager to help. The corporate office is also sheltered from the public. We were promised help over and over again. Three weeks and still waiting after fifteen calls. This is what happens when one company has very little competition. The only people willing to help was the tech dept but there hands were tied until someone else in another dept agrees. Be careful before you sign up as your money is at great risk with no protection.
I did get help and had my problem resolved. The main employee that helped was Steve H and Sales Rep Billy B. Companies like this need to reward the people that do the right thing and solve problems. Thanks Guys
We've been since May 8th trying to get our $$$ back on a condo that wad sold after our first half paid in April 2012! Nothing but dead ends!
VRBO sucks! They posted a fraudulent listing for a vacation property. I lost my money and my reservation. Stay away from any VRBO company or listing.
I recently attempted to reserve a property through VRBO and submitted my credit/debit card info. to hold the reservation. My account was charged even though their auto reply message indicates that your account will not be charged until the owner approves. This is misrepresentation. VRBO customer service told me I had to call my bank to get the issue resolved. If my account was never assessed then it would require I take any action.
There is a huge issue with internet based businesses - as consumers its often difficult for us to have our issues addressed or provided with an opportunity to deal with someone in person because calls are sometimes routed overseas. This industry needs to be better regulated and there need to be protections in place for the consumers. Congress needs to look at all the internet based businesses and their practices. I think a letter to congressional delegates is in order.
I listed a property with VRBO a few weeks ago and it has been nothing but nightmares since then. They are unable to process payments from my guests, several of whom have given them their credit card numbers numerous times and have been assured that the payments were processed. I have talked with at least 7 different "customer service representatives" to no avail. I have resorted to booking directly with the customer but this is time consuming, to say nothing of the problem with assuring the guest that this is not a scam. We own a couple of businesses and if we ran ours the way they run theirs, we would long ago have been out of business!
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