TracFone Corporate Office Headquarters

209 comments
TracFone Corporate Office Headquarters
TracFone Wireless, Inc.
9700 NW 112th Ave.
Miami, Florida 33178 USA
Corporate Phone Number: 1-305-640-2000
Fax Number: 1-305-640-2070
Customer Service Number: 1-800-323-2366



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209 comments:

  1. I BOUGHT A NEW TRACFONE TO REPLACE THE TRACFONE I DROPPED AND BROKE. AFTER 5 DAYS AND NUMEROUS CALLS I WAS TOLD THAT THE SWITCH TO THE NEW PHONE WAS SUCCESSFUL. IT WAS NOT, I COULD MAKE CALLS BUT INCOMING CALLS RECEIVED A MSG THAT I WAS NOT AVAILABLE. I WAS ON THE PHONE TO YOUR TECH SUPPORT TONIGHT FOR OVER AN HOUR. I TALKED TO 4 PEOPLE. I HAD TO START OVER WITH EACH NEW TECH PERSON. AFTER ALL THAT TIME THE PROBLEM WAS NOT FIXED. I WAS TOLD THAT THERE WAS A PROGRAMING ERROR AND IT WOULD NOT BE FIXED UNTIL TOMORROW NIGHT. THIS IS THE WORST SERVICE I HAVE EXPERIENCED WITH A MAJOR COMPANY. I HAVE RECOMMENDED TRACFONE TO MANY FRIENDS BUT NOW I WILL BE TELLING THEM ABOUT THE HORRIBLE CUSTOMER SERVICE AND AWFUL TECH SUPPORT

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    1. your all right fire the CEO.

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    2. I agree... spent over an hour trying to resolve an issue with them and I was basically told that due to a policy that they don't have listed anywhere, that I was just out of luck with my issue and the rep said they wouldn't do ANYTHING to actually resolve the issue. I was just suppose to deal with it basically. And when I asked how to file a complaint she told me she didn't know of a way and wouldn't give me her info besides her first name! An then when I asked to just help me clarify what she told me so I knew what to talk to someone above her about she got all short with me saying I was just trying to argue and hung up on me rudely! This is the WORST customer service I've ever had!! They didn't resolve my issue and were very rude to me the entire time! Don't understand why I waited an hour to talk to her (Rene Corporate office in Miami) if she wasn't going to even try to help me with my issue or understand how this was even legal. I felt like my account and me as a customer meant nothing to her or the company!!

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    3. I too have had to go around and around trying to get my new (as if 2 days ago) Android phone working. They (India, I think) a first told me my phone was no good. Wanted to send me a new one. After an hour and 30 minutes I finally got the minutes from my old Trafone transferred to the new one. But in the process they lost 600 of those minutes and I am now told it's too late to restore those. Called Trafone corporate headquarters and they said I was out of luck I've been a Tracfone customer for 15 years but the service I got yesterday was the worst. Why can't we talk with Americans in America when we have a problem. Half of the time I can't understand what they are saying and they must be reading from a manual because they were confused. Service stunk! Tried to get my minutes back on my old phone so that I could send the new one back but was told it's too late, they can never transfer back to the old phone. I bought this phone from QVC, it as their Special value of the Day. They were no help either. There is no where to go to get this resolved as nobody gives a dam! This is the worst service I have ever received from Tracfone and QVC. I am done with both of them..

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    4. I had same problem ,talked to over 28 people wasted over 500 minutes and it took over 68 days to resolve issue. and now im being charged for texting which I am supposed to receive for free.. you need to file a consumer complaint with your attorney general in the state you live in. I agree ,this is a very very bad way to treat consumers ,,I cant understand their forein operaters either........tracfone wireless is a super ripoff corporation that doesn't care about their customers or their problems.......they are the best when it comes to circle jerking their customers around

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    5. Tracfone's business model clearly reveals their cynical modus is to not honor their warranties as corporate policy. Time for a class action lawsuit and/or a complaint with the FCC. The company has already been fined for other devious schemes by the feds.
      They figure after an hour on the phone we'll just give up.

      Bill C

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    6. All the problems that everyone here is talking about is the same problems I'm having. We all need to contact the Florida Better business bureau, and the Florida State Attorney's office and file complaints with them

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    7. traphones are homemade pieces of homemade shit

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    8. TRY GETTING YOUR CONGRESSPERSON TO HELP, i SUSPECT THEY ARE ALL ON TRACFONE/MICROSOFT PAYROLL BECAUSE THEY HAVE NO CLUE WHICH AGENCY OF FEDERAL GOVERNMENT IS FUNDING SAFE-LINK AND ALL THE FREE PHONE SERVICES EITHER.

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    9. This company is so full of shit it turns the sky black. I have been fighting with them over my girlfriends account for 2 weeks now. I want to know how to sue the hell out of them. By the way safelink is run out of India and non e of those bastard / bitches speak english,

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    10. The best way I know to centralize these complaints about Tracfone is to contact the Federal Trade Commission (ftc.gov) and file a complaint.

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    11. You ar correct. Tracphone has the worst customer service possible. I just spent 1 hour on hold, and still did not get my number changed????

      Is this the worst it can get? I think so. Cheap cell phone service when it works, but customer service is a -FFFF in my opinion. Worst ever dealing with.

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  2. I too have had problems with two TracFones (Sanyo, LG) and both times have spent many hours on the telephone with an inep customer support. I couldn't get through to the Internet on either phone. Kept getting "connection failed." The reps kept telling me that I was not in a 'strong' location, and that I should go outside my apartment, which I did and still no service. I was wasing my moeny always trying to connect to the Internet and they did not seem to care. BTW I am in NYC, which to my knowledge is supposed to get great reception for other phones except the two I have. I am going to let my money/minutes run out and then get a phone from another company. TracFone is just awful!!

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  3. Is tracFone in the business of selling minuties for previously purchased tracfone's ? I think not. for four day's i have been trying to add/minutes to my cell phone or should i say fone. account confirmed by tracfone e-mail. log into site buy minutes site kicks me out !!! 4 requests for support, problem not fixed. in the event i run out of minutes because the tracfone agent's failed to correct i am buying from other phone co.

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    1. your all right fire the CEO.

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    2. Trac Fone Corp are scamming the public. I have proof given in a statement by an employee. See below.
      You: I still have the one year card I njust purchased You: yes You: yes, I have it. Prea: How many minutes do you have on your old phone? You: 1971.73 You: due date 04/13/17 Prea: Thank you. Please allow me another few minutes to work on this. You: ok Prea: Thank you. Prea: Please be informed that we could not transfer the total minutes from an Andriod phone to a regular phone. Your minutes will be divided by nine. For your case, we can only transfer 219 minutes. You: Why is this? You are stealiung from me. You: besides I went from (transfer) a regular phone to an android. You: Nowhere in the phone info does this appear. why are you ripping me off? You: why did you give me the run around for three days? Prea: I do apologize, but this is the policy that we have. You: The policy is not written. You have not given me a reason why I have been mistreated. This is not too much to ask. You: Why three days? Policy? Prea: I am sorry about that. You: that isn't an answer. Why have I been treated this way? Prea: Please be informed that we are doing this for all transfer process. You: You are doing this to everyone? Prea: Yes, this is the policy that we have.
      I am located in Cebu, Philippines. However, our corporate offices are located in Miami, Florida. Please be advised that this chat session is closely monitored and recorded. This chat is solely for business use only. If you do not have any further questions regarding our service, we will now end this chat session. Have a nice day. Prea: I am sorry, please disregard my previous message. Prea: We are part of an international company and we assist customers within the US and overseas. I am located in Cebu, Philippines.

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  4. Very Unhappy customerJanuary 25, 2013 at 8:56 PM

    I bought your straight talk LG android phone, and an unlimited $45 prepaid card Tuesday Jan. 22, 2013. Your product advertises that they work in the area I live. Your company stated that yes this area is covered, but when I activated the phone with your prepaid card, no signal, no service at all. I do live in a more rural area, but there is a tower 3 miles from my house, AT&T. Your sell reps say your product works off of AT&T towers. After an hour on the phone with your customer service techs, they said "well sorry there is nothing I can do for you, I have to hang the phone up now." The phone did work in the Baton Rouge, and Plaquemine, LA areas, but not in the 70740 zip code area I live in. Even though your techs said yes this is a covered area, and the phone should be working. I brought the phone back on Friday Jan 25, 2013. I did recieve a refund for the phone, but not the prepaid card. The store won't refund my money. When I called your customer service line, once I was hung up on, then I called back they said there is nothing they can do about it. So you can't reund my money for a prepaid card, which I had to buy to activate the phone, that doesn't work in an area, which your techs said it should. But I was getting no signal at all to make or receive phone calls, and you stil cannot refund me my money. That is false advertisement, and stealing. That is a poor and pathetic way to run a company. What am I to do with a $45 prepaid card that I can't use. So you get to keep my money and I am short $45, and still have to get a phone, AT&T, contract, or prepaid, because that's the only thing that works out here. This really isn't fair to your customers. Why can't anything be done about this?

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  5. because they suck big time

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  6. region 8. I had 2 tracfones and each one came up [no network] after talking for a week to a couple of nitwits who could not speak English I smashed both phones and am sending them to tracfones corp.headquarters........

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  7. Can't get my old phone number back after your operator made a mistake and stuck me with a different number while switching my old number to my new phone. How hard can this be. I have spent over 10 hours of my time waiting on hold over the last 2 weeks. None of the operators speak proper English and they really don't give a rats behind about the problem that they have caused for me. I'm so very glad to have finally found the phone number for TracFone's Corporate Office Headquarters. I will be calling that number tomorrow to complain and ask for my rightful phone number to be returned to me. I have had that number for over 3 years, I have been a good customer, I will not go down silent and I will receive compensation for all the problems your company has caused for me. I'm not one to give up no matter how long I must persevere.

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  8. I am an agent for Simple Mobile Account here in the Philippines and unfortunately, the company who employs me is very unorganized, disrespectful, plays politics and does nothing for their agents. Can someone from the Corporate Headquarters of Tracfone Wireless, Inc take a look into this as we are trying to resolve all our customers issues and concerns but our Quality Assurance Department as well as the Business Unit Manager and Account Coordinators seem to be no use when we ask for support and assistance. I understand all the comments of these customers. I love my job but the company doesn't help us achieve satisfy our customers. They changed the system from SMART Portal to TAS but the agents are not prepared and trained for the job, to handle the system properly and trouble shoot the issues of the customers. If you may take a look on the current situation of Simple Mobile, the calls seemed to be long enough only to Port a number from other carrier. Making payments is too hard for us to do at this time. This is due to no amount of training was provided by your service provider here in Bacolod City Philippines. The management speak of too much for their own advantages but the agents are suffering from their negligences.

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  9. I am a 65 yr old retired paralegal. I am computer savvy. I troubleshoot all the time. I do research and am a probono representative for senior citizens. I need my phone to work. I was on the phone 90 minutes. After being walked through everything I had already done successfully the dear Maria said she was going.....................sorry, her English was not her first nor her second language. She would constantly refer back to her script. She didn't know anything about the phones, really. Even the battery take out shot didn't work. Finally I asked for a supervisor. IF YOU CAN BELIEVE THAT THIS YOUNG LADY FINDS IT IMPOSSIBLE TO CONTACT ANYONE HIGHER THAN SHE, YOU SHOULD GO TO WORK HERE. NEVER HAVE TO SOLVE THE PROBLEM......I will be calling and tweeting and facebook soliciting at the end of three business days if this problem is not handled immediately. Call me 727-289-9465 and speak English well enough to be understood by an English speaking United States citizen. Everyone got a green card?

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  10. I use a cell phone for emergencies only, hence the Tracfone. I load minutes by force every 3-months to keep it activated, even though I never use any of those minutes, and there is no option to pay a smaller fee just for activation and no minutes. Service is sporadic and the battery charge is awful...every time I actually do want to use it, it is DEAD even though I don't keep it turned on. Every time I try to use customer service, they are pathetic.

    I decided not to use the phone for SIX MONTHS, not a huge period of time to be inactive. I turned to add more airtime today for an upcoming trip and found out that, when you do not use the phone, they do not just inactive service, THEY KILL YOUR PHONE AND KILL THE SIM CARD. The lady keeps trying to say they can do a new Sim card, well the old one is strapped down Hard with a piece of metal and does not come out, so no you can't. I could understand maybe one year of no-use, but 6 months?! And like I said, they have been getting free money from me since I never actually use the minutes.

    Your loss Tracfone. I will be using someone else from now on. Pathetic!

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    Replies
    1. Verizon is good for a pay as u go plan I have used it for years.... i only have to pay for service (none of this extra data, etc plans either) every 3 mos to keep ph alive or once a year if i want. Right now i have not paid for a lil more than 16 months because i had 2 years and dont expire till dec. its great and cust service is awesome. (No I dont work there)

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  11. I have spent 3 months and 23 hours of mt time for a replacement phone that should only take up to 10 days to get..Customer service department is incompetent as well as the mangers department no one speaks English and no one can tell me anything...Tracfone wireless is a joke

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    1. I agree I spent a total of 6 weeks trying to get a device replaced that didn't even work in my area that I bought off of their website the phone was replaced 4 timesI agree I spent a total of 6 weeks trying to get a device replaced that didn't even work in my area that I bought off of their website the phone was replaced 4 times and finally I got the Miami corporate office to send me a different model the model I received was not the model that I was supposed to get so that phone has been sent back back to the warehouse in Indianapolis and they are finally supposed to send me the proper device today this is six weeks later I have been a net10 tracfone customer for 11 years I Drive truck over the road and this is the only time I have ran into such crappy customer service in 11 years but I have noticed that over the last 6 months that their customer service reputation has gone downhill the only reason is the competition between the contract companies for two year service contract they are now offering competitive pay as you go plan on Android devices .

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    2. same here ! I have been calling for 4-5 mos .and can not get any help I called corp.office and still no one helps I signed up $10.88 mo. out my bank acct. for 150.mi. worked ok for about 3mos. now took the 10.88 out but did not rec. my 150 min.from tracfone I talked to so many costomer service rep and they keep hanging up I use all my min. trying to reach them tracfone is crappy also they need better English speaking reps.

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  12. Tracfone is the worst company I have ever dealt with. Whan you're not being hung up on, you are explain the problem over and over to different people whom obviously can't pronounce the English language. You spend hours over the phone and the problem is not resolved. After 13 years of dealing with them, I am switching to any other company other than tracfone. Don't buy one.

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  13. We are the having the same problems with our tracphone. everytime we call to get help the People who can not speak english and needs to go back to their own country. doesnt understand that we are having problems with our phone. they are post to send us upgrade phone because we can make out going calls and outgoing txt messages. but we can not recive any. now they have shut off our old phones and transfer all of our information to the new phones. we have not even recived the new one. my sister went to add minutes to hers and we had to call the company and they made her get a new number becauase they decavitated the old ones. every time we call them they keep telling us that the tower are down. for four months they have been down they say that they are awhere that they are down but they wont do anything about it. when we ask if they if they have anyone higher then them, they say oh we are the managers. YOU GUYS NEEDS TO HAVE NEED SUPERVISIOR AND PEOPLE WHO KNOW WHAT THEY ARE DOING AND THEY NEED TO SPEAK ENGLISH......... NOT WHAT EVERY COUNTRY THEY ARE FROM. if you dont live in the area you dont know what kind of service you get. i am never getting tracphone again and i am telling people not to get them. you also need to understand what a REFUND IS. you guy suck at what you are doing. if you guys lose business do come crying to us, because we are telling people not to get tracphone because you have CRAPPY SERVICE. THANK YOU VERY MUCH FOR YOUR WORTHLESS TIME YOU GIVE PEOPLE......

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  14. if the towers were down then wouldnt people who have cell phones or internet from other companies have problems with their stuff. they keep telling me that the phone that i have runs off of at&t but i have at&t internet and i have a friend who has cell phones from at&t wouldnt they have problems with there phones as well. its not the towers its the phones them self. i am getting tired of here they say the same thing over and over and over it gets kinda of inoying after a while.

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  15. I have been a tracfone customer for 6-7 years. my old phone had problems with charging, I purchased a new tracfone and activated it after charging it. I told the person who did the transferesd to just transfer the number to the new phone. I was given a new number. I tired calling them about this for 2 days, was transferred to numerous person, the last one a supervisor I had asked for since the regular telemarketer could not answer my question or make the change, she hung up on me. I was transferred to a department which they said could do the change, low and behold he said it was not possible because the number was not available. I got my old phone to work only to find out they did no deactivate it, so that's why I could not get my old number. Made another call, no results they gave me yet another number. And yes I am speaking to a customer service persons who does not speak ENGLISH. If someone in the Corp. office read these comments please fix them. I am going to write the Crop. Office and expect some results.

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  16. they cant understand or read English anyway

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    1. Yes every time I have a problem with phone card ie air time card, it takes over an hour to get some one I can understand. it is ridiculous!

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  17. I wonder if any corporate officer pays attention to these customer service complaints. I have had Tracfone for years and years, and would have switched long ago if you hadn't implemented airtime online purchases. Why would I want to switch? Because EVERY SINGLE time I need to change or upgrade a phone, I have to spend HOURS on the phone and online with your customer service people. NOT ONCE have your employees capably and TIMELY transferred a phone number from one Tracfone to another. It is not sufficient to utilize polite scripts that repeat every request over and over; your employees need to know how to FIX the problems and address your customer's phone needs(and quite frankly, activating a new phone and switching a number between two tracfones shouldn't be difficult for you- it's your business!) Today is August 29; I purchased a new phone on the 26th and requested such a transfer; guess what. I STILL don't have service. Get with the program folks.

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    1. I emailed customer service, then I found out it is an automatic return email - no one reads them!

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  18. I recently purchased the Motorola Deffy for straight talk. The phone lasted less than two months. After three hours on the phone that I could not understand (piss poor English) I was sent a replacement. The replacement lasted less than two days. I have used the Trac phone services for thirteen years. I will go somewhere else now. They refuse to replace the phone with a different phone of the same price. What a way to treat there customers.

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  19. Unbelievable! How do you stay in business with the level of CS with your own corporate headquarters? Your 800 number is bad enough, that's why I went straight to the company. Someone had better call me and assure me that you are a company worth staying with. I wish I could fire your receptionist.

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  20. All of these experiences are familiar to me, but one would need to multiply them by a factor of 10. They pale by comparison to the 5 hr. debacle I experienced yesterday, which was day 5 of seeking to rectify my situation caused by inept customer service to begin with. I have no phone, no service and 220.00 of minutes I cannot use because my phone does not work. We are working with an attorney now.

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    1. I HAVE THE SAME PROBLEM.4 HOURS ON THE PHONE WITH NOTHING TO SHOW FOR IT BUT A PHONE I USE AS A PAPER WEIGHT.

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  21. y phone break and they want me to send them my phone i can still use with bluetooth head set. so what i gather isi get to go without a phone for a week wtf . the policy is ass backwars. called andall i get is its policy. this is my work phone. im not gonna send u the only phone i have for a replacement phone when the phone still works enough for me to make calls who would give there phone up for two days when u should send me a new one to replace the pos u sold me..... a very pissed off mofo

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  22. tracfone stole 500 FNN minutes from my phone and say they will not give them back, I will not let these M-ffers steal from me not 1 damn dime if they continue to deny me I am going to florida and deal with thesse sorry asses in person

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