TracFone Corporate Office Headquarters

TracFone Corporate Office Headquarters
TracFone Wireless, Inc.
9700 NW 112th Ave.
Miami, Florida 33178 USA
Corporate Phone Number: 1-305-640-2000
Fax Number: 1-305-640-2070
Customer Service Number: 1-800-323-2366



107 comments:

  1. I BOUGHT A NEW TRACFONE TO REPLACE THE TRACFONE I DROPPED AND BROKE. AFTER 5 DAYS AND NUMEROUS CALLS I WAS TOLD THAT THE SWITCH TO THE NEW PHONE WAS SUCCESSFUL. IT WAS NOT, I COULD MAKE CALLS BUT INCOMING CALLS RECEIVED A MSG THAT I WAS NOT AVAILABLE. I WAS ON THE PHONE TO YOUR TECH SUPPORT TONIGHT FOR OVER AN HOUR. I TALKED TO 4 PEOPLE. I HAD TO START OVER WITH EACH NEW TECH PERSON. AFTER ALL THAT TIME THE PROBLEM WAS NOT FIXED. I WAS TOLD THAT THERE WAS A PROGRAMING ERROR AND IT WOULD NOT BE FIXED UNTIL TOMORROW NIGHT. THIS IS THE WORST SERVICE I HAVE EXPERIENCED WITH A MAJOR COMPANY. I HAVE RECOMMENDED TRACFONE TO MANY FRIENDS BUT NOW I WILL BE TELLING THEM ABOUT THE HORRIBLE CUSTOMER SERVICE AND AWFUL TECH SUPPORT

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    1. your all right fire the CEO.

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    2. I agree... spent over an hour trying to resolve an issue with them and I was basically told that due to a policy that they don't have listed anywhere, that I was just out of luck with my issue and the rep said they wouldn't do ANYTHING to actually resolve the issue. I was just suppose to deal with it basically. And when I asked how to file a complaint she told me she didn't know of a way and wouldn't give me her info besides her first name! An then when I asked to just help me clarify what she told me so I knew what to talk to someone above her about she got all short with me saying I was just trying to argue and hung up on me rudely! This is the WORST customer service I've ever had!! They didn't resolve my issue and were very rude to me the entire time! Don't understand why I waited an hour to talk to her (Rene Corporate office in Miami) if she wasn't going to even try to help me with my issue or understand how this was even legal. I felt like my account and me as a customer meant nothing to her or the company!!

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  2. I too have had problems with two TracFones (Sanyo, LG) and both times have spent many hours on the telephone with an inep customer support. I couldn't get through to the Internet on either phone. Kept getting "connection failed." The reps kept telling me that I was not in a 'strong' location, and that I should go outside my apartment, which I did and still no service. I was wasing my moeny always trying to connect to the Internet and they did not seem to care. BTW I am in NYC, which to my knowledge is supposed to get great reception for other phones except the two I have. I am going to let my money/minutes run out and then get a phone from another company. TracFone is just awful!!

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  3. Is tracFone in the business of selling minuties for previously purchased tracfone's ? I think not. for four day's i have been trying to add/minutes to my cell phone or should i say fone. account confirmed by tracfone e-mail. log into site buy minutes site kicks me out !!! 4 requests for support, problem not fixed. in the event i run out of minutes because the tracfone agent's failed to correct i am buying from other phone co.

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  4. Very Unhappy customerJanuary 25, 2013 at 8:56 PM

    I bought your straight talk LG android phone, and an unlimited $45 prepaid card Tuesday Jan. 22, 2013. Your product advertises that they work in the area I live. Your company stated that yes this area is covered, but when I activated the phone with your prepaid card, no signal, no service at all. I do live in a more rural area, but there is a tower 3 miles from my house, AT&T. Your sell reps say your product works off of AT&T towers. After an hour on the phone with your customer service techs, they said "well sorry there is nothing I can do for you, I have to hang the phone up now." The phone did work in the Baton Rouge, and Plaquemine, LA areas, but not in the 70740 zip code area I live in. Even though your techs said yes this is a covered area, and the phone should be working. I brought the phone back on Friday Jan 25, 2013. I did recieve a refund for the phone, but not the prepaid card. The store won't refund my money. When I called your customer service line, once I was hung up on, then I called back they said there is nothing they can do about it. So you can't reund my money for a prepaid card, which I had to buy to activate the phone, that doesn't work in an area, which your techs said it should. But I was getting no signal at all to make or receive phone calls, and you stil cannot refund me my money. That is false advertisement, and stealing. That is a poor and pathetic way to run a company. What am I to do with a $45 prepaid card that I can't use. So you get to keep my money and I am short $45, and still have to get a phone, AT&T, contract, or prepaid, because that's the only thing that works out here. This really isn't fair to your customers. Why can't anything be done about this?

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  5. because they suck big time

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  6. region 8. I had 2 tracfones and each one came up [no network] after talking for a week to a couple of nitwits who could not speak English I smashed both phones and am sending them to tracfones corp.headquarters........

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  7. Can't get my old phone number back after your operator made a mistake and stuck me with a different number while switching my old number to my new phone. How hard can this be. I have spent over 10 hours of my time waiting on hold over the last 2 weeks. None of the operators speak proper English and they really don't give a rats behind about the problem that they have caused for me. I'm so very glad to have finally found the phone number for TracFone's Corporate Office Headquarters. I will be calling that number tomorrow to complain and ask for my rightful phone number to be returned to me. I have had that number for over 3 years, I have been a good customer, I will not go down silent and I will receive compensation for all the problems your company has caused for me. I'm not one to give up no matter how long I must persevere.

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  8. I am an agent for Simple Mobile Account here in the Philippines and unfortunately, the company who employs me is very unorganized, disrespectful, plays politics and does nothing for their agents. Can someone from the Corporate Headquarters of Tracfone Wireless, Inc take a look into this as we are trying to resolve all our customers issues and concerns but our Quality Assurance Department as well as the Business Unit Manager and Account Coordinators seem to be no use when we ask for support and assistance. I understand all the comments of these customers. I love my job but the company doesn't help us achieve satisfy our customers. They changed the system from SMART Portal to TAS but the agents are not prepared and trained for the job, to handle the system properly and trouble shoot the issues of the customers. If you may take a look on the current situation of Simple Mobile, the calls seemed to be long enough only to Port a number from other carrier. Making payments is too hard for us to do at this time. This is due to no amount of training was provided by your service provider here in Bacolod City Philippines. The management speak of too much for their own advantages but the agents are suffering from their negligences.

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  9. I am a 65 yr old retired paralegal. I am computer savvy. I troubleshoot all the time. I do research and am a probono representative for senior citizens. I need my phone to work. I was on the phone 90 minutes. After being walked through everything I had already done successfully the dear Maria said she was going.....................sorry, her English was not her first nor her second language. She would constantly refer back to her script. She didn't know anything about the phones, really. Even the battery take out shot didn't work. Finally I asked for a supervisor. IF YOU CAN BELIEVE THAT THIS YOUNG LADY FINDS IT IMPOSSIBLE TO CONTACT ANYONE HIGHER THAN SHE, YOU SHOULD GO TO WORK HERE. NEVER HAVE TO SOLVE THE PROBLEM......I will be calling and tweeting and facebook soliciting at the end of three business days if this problem is not handled immediately. Call me 727-289-9465 and speak English well enough to be understood by an English speaking United States citizen. Everyone got a green card?

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  10. I use a cell phone for emergencies only, hence the Tracfone. I load minutes by force every 3-months to keep it activated, even though I never use any of those minutes, and there is no option to pay a smaller fee just for activation and no minutes. Service is sporadic and the battery charge is awful...every time I actually do want to use it, it is DEAD even though I don't keep it turned on. Every time I try to use customer service, they are pathetic.

    I decided not to use the phone for SIX MONTHS, not a huge period of time to be inactive. I turned to add more airtime today for an upcoming trip and found out that, when you do not use the phone, they do not just inactive service, THEY KILL YOUR PHONE AND KILL THE SIM CARD. The lady keeps trying to say they can do a new Sim card, well the old one is strapped down Hard with a piece of metal and does not come out, so no you can't. I could understand maybe one year of no-use, but 6 months?! And like I said, they have been getting free money from me since I never actually use the minutes.

    Your loss Tracfone. I will be using someone else from now on. Pathetic!

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    Replies
    1. Verizon is good for a pay as u go plan I have used it for years.... i only have to pay for service (none of this extra data, etc plans either) every 3 mos to keep ph alive or once a year if i want. Right now i have not paid for a lil more than 16 months because i had 2 years and dont expire till dec. its great and cust service is awesome. (No I dont work there)

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  11. I have spent 3 months and 23 hours of mt time for a replacement phone that should only take up to 10 days to get..Customer service department is incompetent as well as the mangers department no one speaks English and no one can tell me anything...Tracfone wireless is a joke

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    1. I agree I spent a total of 6 weeks trying to get a device replaced that didn't even work in my area that I bought off of their website the phone was replaced 4 timesI agree I spent a total of 6 weeks trying to get a device replaced that didn't even work in my area that I bought off of their website the phone was replaced 4 times and finally I got the Miami corporate office to send me a different model the model I received was not the model that I was supposed to get so that phone has been sent back back to the warehouse in Indianapolis and they are finally supposed to send me the proper device today this is six weeks later I have been a net10 tracfone customer for 11 years I Drive truck over the road and this is the only time I have ran into such crappy customer service in 11 years but I have noticed that over the last 6 months that their customer service reputation has gone downhill the only reason is the competition between the contract companies for two year service contract they are now offering competitive pay as you go plan on Android devices .

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  12. Tracfone is the worst company I have ever dealt with. Whan you're not being hung up on, you are explain the problem over and over to different people whom obviously can't pronounce the English language. You spend hours over the phone and the problem is not resolved. After 13 years of dealing with them, I am switching to any other company other than tracfone. Don't buy one.

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  13. We are the having the same problems with our tracphone. everytime we call to get help the People who can not speak english and needs to go back to their own country. doesnt understand that we are having problems with our phone. they are post to send us upgrade phone because we can make out going calls and outgoing txt messages. but we can not recive any. now they have shut off our old phones and transfer all of our information to the new phones. we have not even recived the new one. my sister went to add minutes to hers and we had to call the company and they made her get a new number becauase they decavitated the old ones. every time we call them they keep telling us that the tower are down. for four months they have been down they say that they are awhere that they are down but they wont do anything about it. when we ask if they if they have anyone higher then them, they say oh we are the managers. YOU GUYS NEEDS TO HAVE NEED SUPERVISIOR AND PEOPLE WHO KNOW WHAT THEY ARE DOING AND THEY NEED TO SPEAK ENGLISH......... NOT WHAT EVERY COUNTRY THEY ARE FROM. if you dont live in the area you dont know what kind of service you get. i am never getting tracphone again and i am telling people not to get them. you also need to understand what a REFUND IS. you guy suck at what you are doing. if you guys lose business do come crying to us, because we are telling people not to get tracphone because you have CRAPPY SERVICE. THANK YOU VERY MUCH FOR YOUR WORTHLESS TIME YOU GIVE PEOPLE......

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  14. if the towers were down then wouldnt people who have cell phones or internet from other companies have problems with their stuff. they keep telling me that the phone that i have runs off of at&t but i have at&t internet and i have a friend who has cell phones from at&t wouldnt they have problems with there phones as well. its not the towers its the phones them self. i am getting tired of here they say the same thing over and over and over it gets kinda of inoying after a while.

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  15. I have been a tracfone customer for 6-7 years. my old phone had problems with charging, I purchased a new tracfone and activated it after charging it. I told the person who did the transferesd to just transfer the number to the new phone. I was given a new number. I tired calling them about this for 2 days, was transferred to numerous person, the last one a supervisor I had asked for since the regular telemarketer could not answer my question or make the change, she hung up on me. I was transferred to a department which they said could do the change, low and behold he said it was not possible because the number was not available. I got my old phone to work only to find out they did no deactivate it, so that's why I could not get my old number. Made another call, no results they gave me yet another number. And yes I am speaking to a customer service persons who does not speak ENGLISH. If someone in the Corp. office read these comments please fix them. I am going to write the Crop. Office and expect some results.

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  16. they cant understand or read English anyway

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  17. I wonder if any corporate officer pays attention to these customer service complaints. I have had Tracfone for years and years, and would have switched long ago if you hadn't implemented airtime online purchases. Why would I want to switch? Because EVERY SINGLE time I need to change or upgrade a phone, I have to spend HOURS on the phone and online with your customer service people. NOT ONCE have your employees capably and TIMELY transferred a phone number from one Tracfone to another. It is not sufficient to utilize polite scripts that repeat every request over and over; your employees need to know how to FIX the problems and address your customer's phone needs(and quite frankly, activating a new phone and switching a number between two tracfones shouldn't be difficult for you- it's your business!) Today is August 29; I purchased a new phone on the 26th and requested such a transfer; guess what. I STILL don't have service. Get with the program folks.

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    Replies
    1. I emailed customer service, then I found out it is an automatic return email - no one reads them!

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  18. I recently purchased the Motorola Deffy for straight talk. The phone lasted less than two months. After three hours on the phone that I could not understand (piss poor English) I was sent a replacement. The replacement lasted less than two days. I have used the Trac phone services for thirteen years. I will go somewhere else now. They refuse to replace the phone with a different phone of the same price. What a way to treat there customers.

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  19. ltuttell@yahoo.comOctober 1, 2013 at 3:41 PM

    Unbelievable! How do you stay in business with the level of CS with your own corporate headquarters? Your 800 number is bad enough, that's why I went straight to the company. Someone had better call me and assure me that you are a company worth staying with. I wish I could fire your receptionist.

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  20. All of these experiences are familiar to me, but one would need to multiply them by a factor of 10. They pale by comparison to the 5 hr. debacle I experienced yesterday, which was day 5 of seeking to rectify my situation caused by inept customer service to begin with. I have no phone, no service and 220.00 of minutes I cannot use because my phone does not work. We are working with an attorney now.

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    Replies
    1. I HAVE THE SAME PROBLEM.4 HOURS ON THE PHONE WITH NOTHING TO SHOW FOR IT BUT A PHONE I USE AS A PAPER WEIGHT.

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  21. y phone break and they want me to send them my phone i can still use with bluetooth head set. so what i gather isi get to go without a phone for a week wtf . the policy is ass backwars. called andall i get is its policy. this is my work phone. im not gonna send u the only phone i have for a replacement phone when the phone still works enough for me to make calls who would give there phone up for two days when u should send me a new one to replace the pos u sold me..... a very pissed off mofo

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  22. tracfone stole 500 FNN minutes from my phone and say they will not give them back, I will not let these M-ffers steal from me not 1 damn dime if they continue to deny me I am going to florida and deal with thesse sorry asses in person

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  23. I bought a faulty game from Tracfone's website and tried twice to get some help from Tracfone's customer service people. All I got was the run around. The only things I have to show for my dealings with Tracfone are headaches and phones with barely any minutes. To Tracfone management: Retrain your customer service staff. It does not make sense to give crappy service to your loyal customers. Better yet, hire some unemployed Americans and place them in your Customer Service Department. Maybe then I can get my problem resolved with 30 minutes.

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  24. Guess what? After 5 hours and 6 techs my phone works. I was about to throw the phone out the window but I thought I would try 1 more time. I got a woman tech and she fixed it in 10 minutes - amazing!
    If you get the other 5 techs good luck!

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  25. I'm with all u guys. I purchased of a new phone online on 8/29/13 and had to return it for numerous reasons. I had no service for 2mos w/all the problems. I must have spoken to a dozen c/s reps to no avail. I retruned the final phone on 9/13/13 and to this date I am still fighting to get my money back. They need to be reported to the BBB of Florida and Consumer Affairs. This is ridiculous. I hope someone from the co. is reading all of this feedback and does something about it.

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  26. My wife bought a new Trachphone after her Net 10 went out. She has tried for two week to get a tech that knows something. They have sent her two Sim cards and it still. All she wanted was to have her service transferred phone number and minutes. When she tried to activate it sent only her minutes but no number. She spent 3 hours one night with out success. Then then sent her a new number instead of her old one, and took away the minutes. She has called several times. And the kicker is that her old number appears on her on phone and says inactive although it is not. This has gone back and for too long. And by the way they did not replace the new phone with another one , the sent a refurbished. So her is my ultimatum as I used to work in Consumer :Law for 17 years,. Either that phone is replaced wit a new one, the new one she bought is working by this week end. I will Call the Federal Trade Commission, FCC, and our local State Attorney and deal with them which I have done before.

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  27. I dropped a reliable LG phone after 3 years (then being my 2d phone with Tracfone) and the top half ripped off and the tiny copper cable wires between the two halves of the clam shell also ripped away. No image on the screen but the keypad still lighted. I called Tracfone and worked well with the rep after I purchased a new large-button ALCATEL A382G. It is a nice phone - not a clam shell - and so I keyed in my old contact list - it took 30 minutes. This doc includes the names & tel numbers of the 8 MDs I see. It is an important list to have in my cell phone. Two days later, the list disappeared. I called Tracfone and they sent me a new ALCATEL phone with the minutes and old tel # transferred. One week later, after I keyed in my contact list, the list disappeared. I am now waiting for a new SIM card for this phone. I am able to keep my tel # and minutes but will have to activate the phone with the new SIM card and then once again key in my contact list. There is something wrong with this ALCATEL product but I am going to give this one more try. If the contact list disappears agan, I will ask for the refund of my remaining minutes and go to another service. The frustration of repeatedly inputting my contact list and the inability or deliberate avoidance of giving appropriate information to a customer tells me that I should consider leaving Tracfone. To think that Carlos Slim, the founder of this business, is the world's richest man, tells me that he may be just another Bernie Madoff with a better swindle that helps him stay in business.

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  28. This is the biggest SCAM I've ever been a part of! Calling them regarding minutes??? what a frigging joke! They use your card info for purchase of minutes you don't get!!! Customer service??? anther frigging joke. Can't understand and you don't get anywhere...oh wait, yeah you get the opportunity to buy more minutes because they use up all of yours trying to get your issue of buying minutes resolved. The Corporate office in the USA...just an answering service that shoots you right back to oh, Columbia, Phillipines, God only knows. BUYER BEWARE. HSN did not do us any favors with this deal of the day. CARLOS SLIM...I agree; just another swindler! BUY AMERICAN!!!

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  29. TracFone is a joke. I received my phone as a gift in October with the triple minutes plan giving me 900 . In January this year I received I had no text available so i purchased the triple plan for 360 Minutes and now on February 5, 2014 I again received the same message no text available. I called their CS number and spent 2 hours on it and had to purchase more. When I asked for a copy of my contract ..guess what, I was told it was against Corporate policy to give me my own information. Plan to contact the BBB and several TV stations that deal with Customer Service problems with large companies. They take your money and then screw you. I might look into a class action suit against these crooks. Going to try and call their corporate office tomorrow but it sound like they will give me the run around.

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    Replies
    1. Absolutely the same experiences !!!!! Evil, inept, unAmerican company

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  30. I purchased a TracFone at the end of 2013I was told I had so many text minutes free and regular phone minutes too all free for about 3 months. The main thing that caught my attention was that the monthly service after all the free minutes and text were up, would only cause $7 a month. Since I am not a regular talker of a I felt this was for me. Well Well to my surprise when I was ready to get the $7 a month service, they told me their was no such service for my phone, I had to change my number to another phone and I kept saying I did that. Well, I have to know when I;ve been had and I plan to report this sleekie company to the United States Department of Federal Communication for FALSE ADVERTISEMENT and MISLEADING the general public!

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    1. I had Verizon for 10 yrs and switched to Tracphone with the same number a few yrs back. Upgrading to a LG840G in Nov things were going well, until I was unable to recieve or send calls. The screen gave me a message with a number that the phone was blocked. Called Tracphone, after a long wait and talking was sent over to Teck support with no results and given a case number, then sent to another agent and given another case number, this took almost 3 hours. I was then told another agent would be contacting me wisthin 24 hrs. Then I recieved an e-mail saying the item I requested was already on it's way. Well, I hadn't requested any items, nor did I receive a return call. In came another phone and not the phone that they claimed was defective and wasn't working with the cell tower in my area. I was given 30 days to return the defective phone. Upon trying to activate the new phone I found out they had inactivated the defective phone and in doing so I lost the phone number I had for years and was no longer able to get it back. Plus the new phone they sent to me is mostly a texting phone, which I do not do. I spent another 3 hours trying to correct this and was hung up on. After another call I at least got my minutes transfered to the new phone. This is not a customer friendly company.

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  31. Doesn't anyone have a good experience with Tracfone?

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  32. Please try a "fax attack": Prepare a fax to the number above requesting a manager/account executive contact you. It will be ignored. Wait 15 minutes and send two copies of the same fax. No response? Wait ten minutes and send four copies; five minutes and send eight, etc. SOON someone WILL call you. Guaranteed.

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  33. Bought a tracfone according to coverage map we had excellant coverage.Go5 it home to have no signal or roam.Called customer support and some guy answered and he couldn't help me.He was from Columbia.How is someone not even in the U.S suppose to help.Never again.Can't even get my money back from them.

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  34. I have found that Tracfone does an interesting version of bait and switch. They bait you with cool little phones that according to their site will work well in your area. Then you get them home. No service, spotty service, "emergency calls only" "call restriction 34" etc. Help is impossible to get.
    Source of the problem is 1. 90% of USA towers are CDMA towers. 90% of the cell phones Tracfone sells are GSM phones. GSM does not play nice with CDMA towers.

    Any tracfone that has a model number that ends with a G is a GSM phone. Avoid them if you can.

    Now to make matters worse after fighting with Tracfone they will tell you that you need new sim cards... but then send you a new "hand set" that is a refurbished (aka polished turd) that is a downgrade from your previous then expect you understand and like the solution. Folks... that is bait and switch and is illegal in the states...regardless of their "policy"

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    1. "G" series phones re the only ones that work where I live.

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  35. I have been a happy customer with Straight Talk for a few years, until now. I recently purchased and upgraded my phone with an android phone and upgraded my plan. I should have received the $2.50 discount on my plan because I had the auto refill plan. When I received MSG 54676 thanking me for my payment of $49.47 on April 3 and was confused way the payment was higher than it should have been. I called 1-877-430-2335 and spoke to a few representatives of your company. I was told that I signed up a few days too early to get that discount. If this is the truth than I’m very disappointed in your company and the way you treat your long time customers. At the present time I have stopped my auto refill.
    I understand that $2.50 doesn’t seem to be a large amount of money, and I agree with that. I’m taking my time to call and write because I feel a company should respect and be loyal to their customers. I would like to thank you for your time and understanding in this matter.

    Thank You
    And have a great day

    After writing this I went to file the complaint Guess what they charge $25.00 to file. What B.S.

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  36. LOL Rip off report dot com!! Then BBB report... then file an FTC dot Gov report and a FCC dot Gov report ... give them every sorted detail you have.. Demand your money back or a suitable solution.

    Keep these reports updated and if all else fails try the fax attack a previous person says to do.

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  37. I just bought a new phone and I am trying to convert my Tracfone minutes from the old phone to the new phone. They are giving me the runaround and telling me they are getting an error message and can't fix it. They are just trying to get me to buy more minutes.

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  38. What a terrible company Tracfone is. My daughter's phone broke. She lives far away. Her new tracfone must be charged about 14 hours per day to be useful the other 10. They agreed to replace it, but she has to send the bad one in first. Unacceptable. A girl needs protection. I offered to pay for a new phone as long as they would reimburse me when they receive the bad phone. AGAINST POLICY! NO CAN DO! Spent about 2.5 hours on the phone in order to get to the point where a boss with some authority (you'll never talk to one at their toll-free numbers) will consider the offer. Maybe I'll get an answer on Monday. It will probably be "no" the way the rest of this is going. Tracfone doesn't seem to care how badly they treat their customers. They don't care how much we grow to hate their service. They don't seem to care whether they stay in business. How sad for all those Tracfone employees. Warning, Tracfone is in cahoots with a couple of other similar companies with different names. Use diligence in selecting a replacement service, or you'll be right back on the treadmill. I promise I'll write back if they do something nice for a change.

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    1. Call that Kim in corporate...she'll p-whip you !

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  39. Wonder why praise comments at all! Duh?

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  40. They need to replace your phone before you send it back. I need a phone for my job. I can not be without a phone. My phone does not work properly but I could gey calls.

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  41. I bought a new tracfone and had very poor service. I am trying to go back to my old tracfone, but no one can understand me; they have deleted all of my minutes from both the new and the old phone and all I can get is "an error occurred" we can't reactivate your old phone; so now I have none after 2 days!

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    1. I HAVE ALWAYS HAD GOOD LUCK WITH TRACFONE; BUT NOW I AM AFRAID I HAVE LOST 593 MINUTES AND I HAVE NO PHONE TO USE.

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  42. We have had Tracfone for many years, we just tried to change to an updated phone and have had nothing but problems. Not able to use the new phone, they took the 1709 minutes off the old phone(that they deactivated, without my consent), said they can't give me the phone number back that I've had for over 3 years and not sure about where the minutes are. I will not recommend them to anyone!!!

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    1. My name is Sonja Clary and I want to hear from Corporate on this matter. This is unacceptable, we have been good customers and now have been on the phone over 4 hours in 4 days, still no help. (406)642-9486

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  43. Ohhhhhhh do I understand all of the above comments and complaints! I have had a tracfone for a very long time. The last of February I began trying to update my phone. Ordered one, no success in getting it activated tracfone sent another one same issues no resolution. Returned both phones and have never rec'd refund for one I purchased. Like a dummy I tried again and finally was able to get it activated - I spent a total of 4+ hours on this problem. Then when I tried to get my old phone working for my husband (who hates cellphones) it has been nothing but problems. They assigned me a new number which didn't work - no calling out or in. They gave me another new number that when a call is made to that number (suppose to be husband number) we get some other person! Also, I cannot set up a voice mail account with old phone even though I had one before. I am packaging up the old phone and sending it to the corporate chairman and hope he can figure out what is wrong as no one else in tracfone can! What a waste of time, energy and money!!!!!! I will never have another tracfone nor will I ever recommend it again!

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  44. I had an issue changng to another phone and the original representative was very nice but could not help me and would not transfer me to a manager I have spent hous on the phone tryingt to resolve the issue. I called the executive offices and spoke with Marvin who was able to resolve the issue quickly - Thank You Marvin

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  45. first in June was charged for my bill twice then in July was sent 2 phones i did not order was told to send them back would process a refund i am still waiting for my refund called and was hung up on 2 times and still no refund them was told they did not have corporate headquarters phone number this is the worst company ever and such a bunch of unprofessional i ever had the misfortune of dealing with filed a complaint with the better business bureau and hate this company and still waiting for my refund

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  46. I purchased two Tracphones yesterday, 7/18/14, at a Shopko store. The phones were the LG 306G. The salesperson at Shopko guaranteed me the phone had great web browsing, email, texting and many other features. After charging the phones and activating them I proceeded to set up the email accounts for both my wife and myself. After hours of frustration getting nowhere, I called the customer support number that came with the phones. Naturally my call was routed to India. After remaining on the phone for well over an hour, talking to the must inept, brain-dead and rude individuals they finally admitted to me that the phones I had purchased could not run email programs. I inquired why there was an email icon on the phone as well as the packaging, along with the salesperson's guarantee, if the phone could not do email. I could not believe their answer. They said, and I quote, "That is just the way the manufacturer made the phone and packaging, but it doesn't work on that phone."! They had no script for troubleshooting the issue because to them it was not an issue. Simply, the phone is not for email.
    I told them I wanted to return the phones for a refund and was told I could not since the phones had been activated, regardless of the fact they had to be activated to find out email doesn't work on them. Tracphone stinks on ice. I have dealt with many, many companies like them over the years and they are, hands down, the very worst company it has been my grievous misfortune to have done business with, bottom of the barrel, lower than a snake's belly in a wagon wheel rut. Shopko would not refund my money either, for the same utterly insane reason, the phones had been activated. They also will never receive another cent from me. This is nothing short of fraud. I will be doing some research to take this complaint as far as I can in whatever venues are open to me. Being a consumer in the US is just about the worst position a person can be in these days. It is not the country I grew up in, and very sadly, I don't think it ever will be again.

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  47. Forgot the icing on the cake...the minutes cards could not be returned that had been purchased for the LG 306Gs. Total ripoff all the way around. I am an old man and this makes me very sad.

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  48. Anyone out there want to do a class action lawsuit? If I have enough replies I will give you contact info.

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    Replies
    1. I have had these problems!! I have never delt with a customer service this bad.
      English !! They don't have anyone with technical knowledge - It is a shame that a company like this can do business in the United States !!!!!
      ticket 1095823549.

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    2. YES CLASS ACTION !!!!!!! CJ 781-599-4560 phone

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    3. I'm all for it - amsbuffalo@gmail.com

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  49. I am extremely upset with TracFone. My cell phone just stopped working on yesterday. I did not drop it, drown it in water or anything. It just stopped working. I have also had it less than one year and have insurance on it.

    I spoke with 6 customer service representatives this morning and they ALL took my information each time and provided me with a different story. They told me that I would receive an email in 15 min, 4 hours, 24 hours telling me what to do about my phone and how to send it back. It is crucial that I have a phone because I do business with my telephone. I also have insurance on the phone. They are also located in the Philippines and in Honduras. I had an extremely difficult time understanding what they said. I am done with all Walmart phones, Straight talk, net ten, and all of these other services that fall into this category,

    Just as fyi, the number that they have publicized for headquarters is located in the Philippines. How about that! They have even deceived us with this information. Yes, I am willing to be part of a class action suit because they have the worst customer service of any company that I have ever dealt with. I would also like to speak with customer service representatives that I can understand clearly. This cell phone cost me over $300.00 dollars and I get to have a refurbished phone sent to me as a consolation prize even though I have insurance.

    I will be out of a phone for 10 days and have spent 7 hours on the telephone trying to get someone to listen to me instead of reading the same script.

    This is my 2cents and I hope that potential customers will heed this WARNING!

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    1. same situation though I am out about half of what you lost. I will join a class action lawsuit. Not one bit of a prob. there! My compalint is I cant complete calls after they are dialed, but tracfones "intelligent" (sic) Cust svc reps state because the call rings, , that is completing a call. NEVER MIND I cant use the keypad to push any numbers needed to get me to the correct extensions I need at the place I just called. So they say since the call rings at the number I dialed, the phone works !!! Gee wish I knew that all these last 10 months since purchase, that I have wasted calling tech support. Bottom line, I have a '2nd hand' phone as a replacement after first 2 wks of svc w/ initial, new phone, have another 8 months of air/web/text time left, and I cant complete a call? ANYBODY WANT TO BUY A TRACFONE, CHEAP? HAS almost a full year left of air time,etc.

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  50. I've been with Tracfone for over 6 years and I have no problem with the service, it's the incompetent customer service reps I have no trust or confidence in. Recently replaced my old phone with a different model. Swap went ok when I did it myself online. Connection to internet kept failing so I called Customer (NON) Service for help - BIG MISTAKE. Spent 1 1/2 hours on the phone with a girl who had no clue how to solve the problem. She ordered a new SIM card, no problem.
    2 days later, I get the card and had no choice but to call these incompetents again. Told the rep 3 TIMES I wanted it activated on my current number. He still gave me a new number that I didn't want! Now they are telling me they can't fix their mistake. 5 calls in 5 days with no resolution, so I called the corporate office 2 days straight so far and was referred to someone who handles complaints. Had to leave a message both times with no callback. All I want them to do is fix their mistake and I can't even get the courtesy of a callback. I'm not calling the Customer Non-Service line again. Whatever country they're in is not a good place for a CS call center. THEY SUCK badly.

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  51. I`M FOR THE SUIT

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  52. People don't feel bad I have been on the phone with customer service for 90+ minutes and my phone is still deactivated as of yesterday but my phone tells a different story i should still be talking I have 28 service days left and my due date is not until 9-24-2014 for some reason they have records of my $45 airtime and yes I have called corporate and will be calling back they freaking suck big time.

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  53. I worked in the telecommunication industry for thirty years. During that period it was my responsibility to resolve customer problems with our service. If I had performed as poorly as the Tracfone customer service does, I would have been summarily fired. It is beyond my comprehension that they appear to be "getting away" with this farce. I am now 73 years old and I have NEVER encountered such poor service with any product or service. Congratulations "Tracfone", you have raised the bar for corporate incompetency.

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  54. September 4, 2014

    For the past six years, I have been a loyal Tracfone customer. I have bragged to everyone what wonderful service I received with my Tracfone. This past Saturday, I thought I lost my old Tracfone so I bought a new one. The story of "woe and trouble" begins here. Once my phone was activated, it continues to register "No Service" , no matter where I am in north Florida. It is so bad that I was delighted when I found my old phone and called the number thinking it would be a simple process just to move my number back to my old phone and "be in business" again. WRONG. I was told by a customer representative, who I am sure learned their English from some colonial in India or Pakistan, because I am an English major and have not one thing against any race, but let's just say, they are "challenged" when it comes to dealing with problems. I was astounded. I was told it would take 3-5 days for an SIM number to arrive by mail to place back on my old Tracfone. Most of your customers, and me not being one, come from, I am sure, more challenged economic backgrounds and some are elderly and sick. You make millions off folks. I saw what you contributed to the last presidential campaign. Perhaps you should take some of those funds and utilize them to better serve customers. I am hoping and praying I receive my new SIM number, but have my doubts. This has been a terrible experience, and I am without a cell phone now. There is room for improvement with your company and your service personnel. This has been such a disappointing experience for me.

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  55. HORRIBLE CUSTOMER SERVICE!!!!!!!
    I BEEN A CUSTOMER OF NET TEN SINCE 1998 WHEN I TRANSFERD MY HOME # TO A CELL PHONE THAT I PURCHACED FROM HSN, EVERYTHING WAS GOING FINE, UNTIL LAST YEAR 2013 WHEN I WAS UNABLE TO MAKE INTERNATIONALS CALL SINCE THE COMPUTER AFTER DIALING THE ACCESS # SAYS I HAVE UNSUFICIENT FUNDS FOR THE CALL DESPITE HAVING ADDED A $100.00 WORTH OR 1,200 MINUTES TO MY PHONE, WELL WHEN CUSTOMER SERVICE WAS CONTACTED THEY WERE UNAIBLE TO HELP , THE WAIT TIME TO CONNECT TO THE CUSTOMER SERVICE BACK THEN WAS APPROXIMATLY 45 MINUTES, I SPOKE TO AN AVERAGE OF 13 DIFFERENT REPRESENTATIVES AND NO ONE WAS ABLE TO FIX MY PROBLEM THEY WENT SO FAR AS TO CLOSED ALL THE CASES I HAD OPEN AND DOCUMENTING THAT THEY HAD CONTACTED ME AND THE CASE WAS RESOLVED. LIES, LIES, WELL SINCE I HAVE NO LANDLINE TO CONTINUE I JUST DISRIGARDED AND KEEP USING FOR LOCAL CALLS, BUT WOOLA THEY CAME UP WITH THE "INTERNATIONAL CALLING CARDS, SO ABOUT 2 1/2 WEEKS AGO I GAVE IT A TRY AND PURCHACED ON - WAS ABLE TO MAKE MAYBE 2=3 CALLS OF 5 OR SIX MINUTES EACH AND EVERY TIME I ENDED I WILL CALL BACK TO CHECK BALANCE ON CARD, LAST BALANCE WAS $6.26 CREDITS LIKE THEY CALL IT, AND NOW AGAIN THE SAME PROBLEM I HAD IN THE PAST, COMPUTER AGAIN STATES THAT I DO NOT HAVE FUNDS FOR THE CALL, I BEEN CALLING THE CUSTOMER SERVICE NUMBER AND ALL I GET ITS THE SAME OLD S----------T THAT THEY WILL OPEN A C ASE AND SEND TO FLORIDA, THEN I RECEIVED A FEW CALLS TO CAL BACK FOR MORE INFORMATION AND NOTHING AGAIN. I FINALLY SPOKE TO THE MANAGER IN CHARGE LAST NIGHT 09/18/14 JOEL TANORA #21643 WHO STATED THERE WAS NOT CASE AND THAT HE WILL OPEN ONE TO SEND TO ANOTHER DEPARTMENT. WELL I 'M AT MY ROPES END, I RECENTLY CONTACTED THE BBB AND NOW I'M TRYING TO HAVE SOMEONE FROM CORPORATE TRY TO HELP.

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  56. Take your call back in 15 minutes and do away with.

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