State Farm Corporate Office Headquarters HQ

50 comments
State Farm Corporate Office Headquarters HQ
State Farm Mutual Automobile Insurance Company
Address:
1 State Farm Plaza
Bloomington, IL 61710-0001 USA

Phone Numbers:
Corporate Phone Number: 1-309-766-2311
Fax Number: 1-309-766-3621
Customer Service Number: 1-800-440-0998
Claims: 1-800-782-8332
Payments: 1-800-440-0998
State Farm Bank: 1-877-734-2265
State Farm Credit Card: 1-877-734-8472
Mutual Funds: 1-800-447-4930
Tech Support: 1-888-559-1922



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50 comments:


  1. We were just "thrown under the bus" (as they say) by none other than The "Good Neighbor" State Farm. Horrible Claims Department attention. The Public needs to know this company has changed for the worst. More to come...

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  2. this company really sucks. I have been a state farm customer for over 3o years and had damage to my garage .They refuse to help me and you are right they are now the worse company ever to insure your home or car.

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  3. I work for a State Farm agent thats wife has an independent agency. State Farm has no idea that their agent has basically opened another agency in palm bay florida so he can write business behind their back. This is the mentality of state farm agents. Greedy and will step on anyone to make money.

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  4. YOUR IN DALHART SUCKS I HAVE HAD INSURE WITH YOU OVER 45 YEARS NEVER BEEN TREATED THE WAY I WAS ON MONDAY YOU TO GET A HANDLE IN THOES OLD BITTES IN THE OFFICE THANK YOU
    RICHARD SLAUGHTER

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  5. Just found out how bad State Farm Really is, My agent retired, left my personal accounts/ car, home, life, TO A Strange agent that does not exist...... 22 years of faithful payments and not" ONE " claim.... Corporate wont answer there phone, IE diconnected and now I'm left to fend for myself..... You suck

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  6. This company sucks! I too have been with them for 30 years. They are not the company they used to be. They're not here to help you. They want your money and that is it. They have lied about leaving me messages and sending me mail as well when they did not. Go elsewhere if you're loking for insurance.

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  7. When I need them the most, they dropped me. For 15 years I have been a good customer. No claims until recently. They took my 50K from me over the years and ran!! Insurance companies are nothing but legal scams!!

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  8. Like a good neighbor??? Only if your neighbor has a "no trespassing/violators will be shot" sign. Our vehicle was stolen out of state last week along with our ID, cash, and credit cards.
    We called our local agent in Lou. (our home) who said this has nothing to do with her office and it is a claims issue. We spoke to a rep whose name began with "M" and who we were told is on "Kendra's" team, the person assigned to us. "M" said she really didn't know what to tell us as far as getting back home (no ID, no money, no credit cards to rent a car). We left messages on Friday, yesterday, and today (7-30) for Kendra to call which she did not do. As it stands, we did make it home but have no idea about any rental car or any timeline on our stolen vehicle. I wouldn't wish these unempathetic, unprofessional and uncaring employees or their company on my worst enemy. Stay away!!!!

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  9. statefarm claims dept is terrible i hail hail damage property damaage and yet to here from an claims handler I will be cancelling as I finished this claim!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

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    Replies
    1. Anonymous 08/1/2013 at 11:04 AM
      I feel your pain. Nevertheless, some companies won't accept you as a new customer if you've had a recent claim. Recent meaning within 3-36 months. Be sure you're outside the new company's uninsurable - exclusion period before you cancel State Farm.

      Delete
  10. Jason Young agent for State Farm has no idea what he is doing or his staff. How can you handle business when you have no idea what to do. Definately will go elsewhere.

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    1. its bs state farm dosen't even care what happens to you or anything else concerning anything you have insurance from them state farm like a good neighbor who is NEVER around or home thats state farm leaving you in a farm of a corn maze

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  11. Can anyone give me a good working number to the headquarters office, I need to file a complaint and this is not a number you can find. Thanks

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    Replies
    1. State Farm Corporate Office Headquarters
      State Farm Corporate Office Headquarters
      State Farm Mutual Automobile Insurance Company
      1 State Farm Plaza
      Bloomington, IL 61710-0001 USA

      Corporate Phone Number: 1-309-766-2311
      Fax Number: 1-309-766-3621
      Customer Service Number: 1-800-440-0998
      Claims: 1-800-782-8332
      Payments: 1-800-440-0998
      State Farm Bank: 1-877-734-2265
      State Farm Credit Card: 1-877-734-8472
      Mutual Funds: 1-800-447-4930
      Tech Support: 1-888-559-1922

      From

      Delete
  12. boy I can relate to all of the above!! and all of the above have happen to me. I'm done with them. my name is Annette and I'm from oklahoma......they are awful!

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    Replies
    1. State Farm Corporate Office Headquarters
      State Farm Corporate Office Headquarters
      State Farm Mutual Automobile Insurance Company
      1 State Farm Plaza
      Bloomington, IL 61710-0001 USA

      Corporate Phone Number: 1-309-766-2311
      Fax Number: 1-309-766-3621
      Customer Service Number: 1-800-440-0998
      Claims: 1-800-782-8332
      Payments: 1-800-440-0998
      State Farm Bank: 1-877-734-2265
      State Farm Credit Card: 1-877-734-8472
      Mutual Funds: 1-800-447-4930
      Tech Support: 1-888-559-1922

      From

      Delete
  13. My car was stolen 4 months ago and they gave me a rental car but that ended a long time ago. My car was founf 3 months ago un repairable but still as of today I no nothing else and the claim is still open. Wtf. I hate state farm and when this cliam is over I'm gone. But I will be complaining

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  14. Does anyone know the phone number to Customer Care Group?

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  15. What happened to State Farm? They have completely forgotten what customer is. When they make the mistake, it costs the policy holder. Will be looking to cancel as soon as possible!

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  16. Ran across this site as I was looking up State Farms corporate address, some of the senior execs to send a letter to. This to advise them that I am a policy holder of 30 years. That I was rear ended by another policy holder 11 months ago. I have had extensive medical bills which have not been paid, still under review by the claims adjuster. These bills are now being turned over to a collection agency. Extremely poor claims service. I never thought I would have to sue them to get my bills paid but it appears I am going to have to go down this path. I also will be moving my policies (2 houses, 1 apartment building, three auto's, boat, motorcycle) to a new Insurance company when this is over.

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  17. AFTER ANOTHER DRIVER WAS RECKLESS AND STRUCK MY CAR WE EXCHANGED INFORMATION AND UNFORTUNATELY HE WAS INSURED BY STSTE FARM(A FARM FOR JACKASSES).

    THREE STATE FARM REPRESENTATIVES I SPOKE WITH WERE RUDE, INCOMPENTENT, AND TREATED ME DISRESPECTFULLY. ONE MANAGER I SPOKE WITH WAS THE LARGEST JACKASS AND HE EVEN LAUGHED WHEN I TOLD HIM I WAS IN PAIN AND NEEDED MEDICAL ASSISTANCE.

    PLEASE THINK BEFORE YOU UTILIZE STATE FARM INSURANCE. THEY ARE NOT A REPUTABLE COMPANY AND HAVE THE WORST CUSTOMER SERVICE REPS IN THE BUSINESS!!!!!! KEN SUMMA

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    Replies
    1. THANKS FOR THE VALUABLE INFOR,ATION KEN!! I ALMOST CHOSE STATE FARM BUT WILL GO WITH ANOTHER COMPANY. YOU SHOULD POST THIS ON EVERY SOCIAL MEDIA SITE TO WARN CUSTOMERS, MORE IMPORTANTLY POTENTIAL FUTURE CUSTOMERS!~!!!!!

      Delete
  18. A (not)good state farm independent owner in Illinois blows his snow across the street onto my driveway and in front of it. Which he does even after I have already shoveled and I have to go back out and shovel again. I have been handicapped since birth and my husband had a stroke. I do most of the shoveling and I walk with the aide of a crutch. State Farm you should know how one of your employees treats their neighbors. I will be telling everyone I know. In the past year and a half he has been such a neighborhood nuisance the he was told the village could take his house by nuisance abatement because of loud music he plays . I am being a good neighbor and not putting his name in here.

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  19. My Roadside Emergency Assistance will be terminated 3/9/14 due to calling too often for roadside assistance. I called 3 consective times for a jump to get to work and twice for a tow to my mechanic. Each time was considered an EMERGENCY. Had I been informed when I became a member that there was a min/max amt of times I could call for assistance, I would have sought other means. I am now in the process of finding another company before my contract ends on 3/9/14. Twanda Moore

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  20. I was a customer of state farm for 20 years ( key word is was ). I had been doing business with Jim Million in Bonner Springs Kansas when I made a claim on my roof after many storms over the years had passed including an F4 tornado and never making a claim. After having an adjuster by the name of Mike Slater take over the case he said it was us that had damaged the roof. Well he didn't name us but just as well should have even though every house in the surrounding areas have had to replace their roofs because of the storms in the area. We had 2 roofing companies as well as hiring a roofing engineer who all said that it was due to the srorms. state farm refused to honor the claim and just said they weren't responsible to BUY me a roof. Last I checked is I BUY insurance and they HONOR claims. I can only assume there is no HONOR in doing business with this company and as of this past Nov. I went with a different company. No once through this whole ordeal did my agent ever come to my home and no one from state farm called and asked why I cancelled my insurance with them.

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  21. John E. Shepard
    3201 Key West Dr.
    Garland, Texas 75044
    02/22/2014

    Why was our insurance cancel?-What factors played a role with our homeowner insurance being cancel.
    Re: reinstate or we need the full amount of the refund which is a told of $1243.00
    TO: State Farm Corporate Office
    CEO: Trey Melson
    1 State Farm Plaza
    Bloomington, IL 61710
    Dear Sir:
    We need an explanation to why our homeowner insurance was cancel. First and Foremost before, we outline the fact we were looking to change insurance company. This was explaining to the State Farm Agent Jason back several weeks ago.
    He states it would not be a problem about us getting coverage on our home and auto. We had several communication problems about the cancel of our old insurance company.
    We call and spoke with Jennifer several weeks ago. She told us the problem was taken care of we had no need to worry.
    Jennifer called us while we were on a Caribbean Cruise. So as I got home I call return Jennifer phone call.
    She stated she needed my alarm information. At no point did she explain that our home owner insurance was cancel. We are out ragged over the way we have been treated by the local office in Plano, Texas.
    We need a letter of explanation to why our home owner insurance has been cancel without notice.
    Jon E. Shepard
    CC: Law Office of Patel Department of Insurance Fox 4 News Shane Rabb

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  22. My Name is James Smith , i filed a claim with statefarm a few weeks ago, during the snow storm we had a truck ran me off the road into a very deep ditch,called statefarm, they dispatched a tow truck out to get me out the ditch and provided me with a rental, towed my vehicle to fredericksburg va, from there to Als body shop in king george since the inspector said there was no phisical damage , it was towed there for a diagnostic to see why the car would not start, the body shop said it was due to the ant theft alarm going bad. als body shop called me to ask were the tags for my vehicle were, because they were not on the car, i called state farm back over the course of a couple of days, they suggested they were in the trunk, they were not in the trunk or inside the car. rep from statefarm advised me not to worry , she said since state farm had the vehicle towed and lost the tags they would extend my coverage until tuesday2/25/2014 that would give them time to put the 40.75 into my acct to cover the tags, enterprise rentals called me monday 2/24/2014 saying that my rental coverage had ended i had reached my 900.00 max , the rep never explained that to me she only said my coverage was extended until tuesday so i could get the tags , enterprise charged me for the extra days , debiting my account , causing me to have a negative balance, also taking the 40.75 state farm transferred into my acct , leaving me haveing to borrow the money to get my license plates . not only have i been given misinformation, i have been lied too as well . i am a brand new policy holder and this experience has been horrible! i have never gone through so much, and i know that the result of my car not starting is due to the accident , theres no way my car would just stop working after im ran off the road into the ditch and it not be due to the incident. im am very unhappy with state farm

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  23. I am also sick of state farm, they are awful and i feel sorry for anyone insured by them, after 32 years they decide to cancel my policy, because we had a bad year, my son had a accident and my husband (who by the way has never had a accident in 38 years) yeah like a good neighbor,, really i think I would move !!!!!!! they SUCK and maybe as people realize how bad they are being treated they can move on too!!!!!!! State Farm Sucks.com!!!!!!!!!!!

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  24. WE HAVE BEEN A STATE FARM FOR 35 PLUS YEARS THEY ARE DROPPING WIND AND HAIL OFF OUR POLICY SAYING WE ARE TO CLOSE TO THE GULF IN MISSISSIPPI WE BEEN THROUGH CAMMILLE IN 1969 AND THEY DID NOT DROP THE WIND AND HAIL NOW SINCE KATRINA THEY ARE DROPPING US AND MAKING US GO WITH THE WIND POOL AND THAT COST 4000 A YEAR WHAT PEOPLE ON LIMITED INCOME

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  25. Wow !!! I was just reading the comments that precede mine but here goes anyway. I have had State Farm for over 50 years ( originally under my parents policy but on my own nickel for nearly 50 years). Last year I clipped a gas pump guard post in my BRAND NEW motorhome. Two of the downstairs doors (storage areas) needed to be replaced. Winnebago charged 1950.00 for the doors and 500.00 for the paint. The shop that did the work had to fit and cut the doors, match and paint (there are 4 colors) etc. They charged about 2400.00. I am aware that this mishap ( I was going 1 mile per hour) is my fault however- I have paid State Farm over 140k over the years for cars, motorhomes, homes, etc. We currently insure 3 cars, a motorhome, 2 houses in California (yes we carry earthquake ins as well as extra liability). Our premiums seems to all be due in April so the most recent bill exceeded 8800.00 for the year. I turned in the claim for the motorhome fix (just this side of 5k) and received a letter saying that my good driver discount could be removed. ARE THEY KIDDING ME- I went back(albeit in memory) as to how much they have paid over the years - counting this most recent claim - maybe as much as 10k - in 50 years.- that's 200.00 a year-- so over the years and rounding numbers it seems their profit has been at least 95%----again ARE THEY KIDDING?? It would be cheaper for me to pay my own way - just not legal. So you say there are administrative fees. About 3 years ago someone cut in front of me damaging my car. The damage was clearly the other drivers fault but he had Mercury Insurance. I understand they fight everything - Rather that go to battle on my behalf State Farm bailed and I lost my deductible - the good news is I was not charged with this accident - again - ARE YOU KIDDING ME?? This makes me very sad. My agent is a great guy, in fact he and his family have been my neighbors for over 27 years. Not sure next steps but this is very disturbing.

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  26. Just wanted to say how proud I am of a hometown business that pulled advertising dollars from the Clippers after the audiotape of Sterling became public.

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  27. adophus harpers office in marietta, ga is terrible. their customer service is a 2 and that is me being nice. nobody calls me back nor do they email me back or give me correct information. adolphus never helps he only deals with complaints. they say that they are busy or not in the office but i know they are not telling me the truth and nobody strives to give great customer service. you have to ask multiple times for them to do something. i have worked for this company before and i know they are not that busy. overall the customer service sucks and i would not recommend anyone to go here. rates are too high as well.

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  28. my policy started at $95, then jumped to $122 - no explanation - then to $127 when I bought a 2009 Cube - okay $5.00 for a newer vehicle =- I can handle that.

    It was recommended that I get the in drive - a program that is suppose to save you money on your insurance. I got all A's and 1 B and my scores are higher than the National average. So, I'm thinking this will decrease my insurance - nope - it jumped to $147 with no explanation.

    I called my agent Steele, Clayton and he stuck me with another agent who gave me a song and dance - ending with I'll look into it. So state farm steals $147 from me. I'm furious and I bitterly complain again and I get the line is busy and I can get through. Then they ask for the mileage on my 1980 courier - I give it to them and they say are you sure - we have a higher figure - I said I can bring it in and they can check it themselves and I'm told no that's not necessary.

    I'm told that the new mileage will correct the problem. They steal another $147 from me. This time I say if I get another letter for $147 I will put a stop payment on it and I'm assured that they are working on it. I get the letter, I call the office and they say they have no idea what corporate is doing - I put the stop payment on and they can't pull.

    Today, I call corporate who listens then refers me back to my local office. They say that the local office will call me by the end of the day and I tell them if they don't I will be with National at $105 a month.

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  29. file a complaint against a insurance company in the state of Washington - http://www.insurance.wa.gov/

    to read complaints about other insurance companies -
    http://www.insurancecomplaint.com/insurance-complaints.php

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  30. An unmitigated disaster here in southeast Florida. They were good in southern California but definitely not here in Florida. Avoid them at all costs (literally)!

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  31. I am currently dealing with state farm and have been giving them my hard earned money for 29 years and had a huge hail storm in 2012 and am still arguing with them. Tthey want to patch part of my roof with a color that doesnt match the current shingles. They say they will fade and "reasonably" match. They can not explain how that will happen. State farm use 2 follow thu, but now they will not follow thu and are takers of our hard earned money. In my mind they are just as bad as.criminals and should pay the.consequences of theft.

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  32. I HAVE BEEN WITH STATE FARM FOR 23 YEARS, LONG BEFORE I WAS MARRIED TO MY HUSBAND. HE RECENTLY HAD AN OVI AND I AM THE ONE PUNISHED FOR HIS MISTAKE. THEY DROPPED MY CAR INSURANCE AND ALSO MY UMBRELLA POLICY. I DO NOT KNOW WHAT WILL BE NEXT. ALSO MY POOL COLLAPSED AND I HAD A CONTRACTOR COME OUT AND I WAS TOLD THE POOL WAS INCORRECTLY INSTALLED. WHEN I MADE A CLAIM I WAS TOLD IT WAS NOT COVERED FOR THAT REASON, BUT THEY ALSO GAVE ME TIPS ON IF IT EVER HAPPENED AGAIN HOW I SHOULD LIE. I HAD THE POOL INSURED AND AS YOU KNOW MY CLAIM WAS REJECTED BY STATE FARM. BY THE WAY THE WARRANTY ON THE POOL WAS UP SO I COULD NOT GO BACK TO THE POOL COMPANY.

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  33. Thank God I didn't die in the crash we are talking over two years now with injurie so we go to trail in January. I would deal with state farm because I don't trust them at all.

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  34. We've had State Farm in IL for several years. 5 years ago we bought a home in NC and selected a State Farm agent here in NC. in July we sold our home in IL and permanently moved to NC. Contacted the NC agent to transfer our auto insurances. Thought that this would be simple HA! We received a temporary card for our 2 cars but the agent filled out a new application for our motorhome and was told this could take up to 60 days. It was to be a TRANSFER. Now we're getting letters from Corporate telling us that we haven't contacted an agent here in NC so they're going to drop our insurance as of Oct 14, 14. This is rediculous we've contacted an agent in July BEFORE we moved so we could get the transfer started. I don;t understand the problem It should have been a simple transfer. The letters conveniently don't include a phone # so we can discuss the matter. I'm calling Corporate today to get answers. Please contact me I'm not going to give up until I get some answers

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  35. State Farm this is for you when this case go's to trail and we win that's only the beginning it will become clear when the federal case starts your lawyer's better do their homework!

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  36. For all of those of you that have State Farm. I have some disturbing news for you. Rob Schneider was let go for two reasons. Letting people know we are in a fascist country and how vaccines hurt more than they help. I strongly urge all of you to get rid of this company. Our forefathers would be appalled at such behavior. Our rights come from god not these corrupt companies. So the questions is.... are you going to stand up for our innate rights or do business with a company that wants to tells us how to act or talk. It is up to you.

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    Replies
    1. I am right with you on that one the founding fathers would be more then appalled they would take action time this company gets wake up call.

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  37. HAD A WATER FLOOD IN MI AUG 11,2014, YOU HAVE A LOT OF NON-EDUCATED HOUSE WOMEN DON'T HAVE ANY IDEAL ON WHAT THEY ARE TELLING YOU ABOUT ANY OF YOUR POLICES, TURN YOU DOWN ON A CLAIM MI IS NOT A FLOOR STATE , BUT WHO HAVE CONTROL OF MOTHER NATURE, THEY DENIED MY CLAIM FROM SOMETHING THAT HAPPEN 17 YEARS AGO I WILL BE CONTACTING CORPORATE OFFICE ALL ARE VERY SMART JACKASSES

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  38. What a insult your offer was I am not going to play games next time make a bette offer don't waste are time with another BS offer like this one you just made.

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  39. I am at the end of my rope with ONE State Farm office. I realize they are in the sticks but there must be some intelligent life form there???? I have tried to contact the branch owner, her robots keep replying. I moved in August, contact this office to change my address and to have my next bill MAILED to me as I was changing accounts. No change of address information came and the checking account that I was waiting for 2 last checks to clear was charges for my payment and out course an overdraft fee, NICE. I called, got stupid non-customer service feedback and started contacting other agency. Long story short, I have since received a renewed policy from them, charged the account AGAIN and just got a bill for October!!!!!!!!! Really???????????????????

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  40. Where is good customer service?!?!?! I am so on the verge of calling corporate or changing insurances. These women are completely unhelpful and rude.

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  41. Kimmie Kennon - Insurance Account Representative # Heather Montagne's office
    Street Address:
    3127 N 16th Street
    Orange, TX 77630-2383

    This is the worst office and the worst customer care center I have ever experienced.
    Nobody in that office knows what they are doing and they never call back and are always screwing policies up. I mean what is so difficult????

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    Replies
    1. OMG THESE PEOPLE ARE CROOKS

      Delete
  42. To the CEO and the CFO of State Farm Corporate your time is up in 72 Hours
    A class action lawsuit will be filed against
    your company we have tryed to get through to you it's time to play hardball and no more game's to bad it has to be this way but you asked for it you got it.

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  43. My family has been with State Farm for over 30 years and we have multiple policies with them. Earlier this year my husband was driving my car and we had the very unfortunate luck of a homeless man running into us. The customer service was horrible. After talking with .....no arguing with them several times about information they requested from my husband with no explanation of why State Farm has cancelled all of our policies. No notice or anything! So now we are left to fend for ourselves. We have never had a history of claims save for 3 over the past 7 years and none of which were our fault. State Farm you are one of the worst insurance companies out here and our "good ole" hometown agent did nothing to help us. If you live in the Athens, GA area pleas don't get State Farm! State Farm I'm hoping that you get back all the ways you have screwed people over!!

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