Serta Corporate Office Headquarters

47 comments
Serta Corporate Office Headquarters
Serta, Inc.
2600 Forbs Ave.
Hoffman Estates, IL 60192 USA
Corporate Phone Number: 1-847-645-0200
Customer Service Number: 1-888-557-3782



SHARE:
Next PostNewer Post Previous PostOlder Post Home

47 comments:

  1. My nephew and neice bought one of your mattresses in Boise. They have had nothing but problems with it, and the place they bought it at won't address the issue until there 30-day trial is up. So they must remain uncomfortable for several more days. I doubt they will purchase another one, and from their experiences, I know I will not.

    ReplyDelete
    Replies
    1. I bought a Serta Ginger brook and it has defects on it, one side has bumps, JC Penney wants me to sleep on it for 30 days even thought my body aches all over or pay $125.00 so that they can take it back, even if I wait the 30 days if the specialist that they have said's no defects still pay $125.00, what is happening to Serta you use to be a very good mattress make.

      Aimee

      Delete
  2. My husband and I have also purchased a Icomfort Genius --the firmest mattress that is made is my understanding. We were satisfied for several months and past the 120 day in home. However the mattress lost its firmness and when we did everything that was asked of us we still have not had any satisfaction. I have let it rest for a couple months and am on the warpath once again. We spent 1800. on what we thought would be one of the last beds we ever purchased we are in our mid 50's and we get up each morning with a backache- the bed is most uncomfortable - we did the little test with the block of wood and fishing weighs which I told them that the mattress would not flunk their little test. I have never been so disappointed in a company in my entire life. I would not recommend the Icomfort to anyone and am disappointed that even calling and emailing the corporate offices services department I received not help and never received one response to my emails that I sent daily for several days. So it is off the the BBB

    ReplyDelete
    Replies
    1. Thank you. April, 2014 it will abe a year fighting about bad mattress's. Keep up the good work.

      Delete
    2. I meant to add above I've complained to 3 BBB's and all have contacted on my behalf. Still, Bedmart will not respond to me. I overpaid, trying to get a refund.
      In one year, not one person in charge has contacted me. I've sent emails, faxes, letters which were sent to proper address and returned. Keep it up. Good Luck.

      Delete
  3. Serta South Africa gives the worse customer support and always having excuses to have replacement done and making empty promises. Been struggling to resolve issue with the matters for more than 2 months, Serta Lylax said they will replace but nothing is happing with.

    ReplyDelete
  4. I want to buy a serta perfect slepper collection ultime. I do have allergies to some components of foam, rubber, latex. I would like to know the ingredients used in the making of your mattress ? Thank you Alain Belanger

    ReplyDelete
  5. My husband works at one of your plants and you run it like a sweatshop. Forcing the workers to work 16 hour days, sometimes 6 days a week, lifting heavy beds over their heads all day, pulling material until their hands bleed, not hiring the adequate number of workers to cover all positions. You should be ashamed of yourselves.

    ReplyDelete
  6. I just want to say that there is sexual misconduct in front of other employees from a lead and another employee, its disgusting. also this same lead also said some nasty sexual things to iter employees and bothers them very much. this mater has been brought to hr and the supervisor, and also to the production manager, and nothing has been done. by the way this is at serta Greene in coxsackie, ny.

    ReplyDelete
  7. I would like to purchase a replacement right arm for my executive high back chair #8995. Can anyone tell me how I may go about making this purchase?

    ReplyDelete
  8. We purchased a king sized matching set Serta "Perfect Day Celebration" mattress and springs and paid nearly $2,200 almost 7 years ago largely because of the company's reputation for standing behind its products and the product's 10 year warranty. At this point the mattress has 3 body imprints in it, one each for my wife and I and one for our 40 pound dog. The imprints have gotten so pronounced that my wife and I are having back aches in the morning. When inquiring about the warranty we were told that the "Law Tags" must be presented to get a replacement. Those are the tags that say they can only be removed by the owner, in this case me. No where do they say, "If the owner removes the tag they must retain it for future warranty claims." I know this because the tag is still on the box springs. Bottom line, without that "Law Tag" you are SOL warranty wise. SOL = "Sleeping On Lumps." I learned this today which is not a "Perfect Day Celebration" for sure! Beware.

    ReplyDelete
  9. I agree with Anonymous in South Africa. Customers service is the worst and every time you call them they give you one excuse after another. I have been waiting for a reply for their "expert" to come and look at the box spring that I bought less then a year ago. They told me that they never got my paperwork and I faxed it 3 times. I talked to some of the stores that used to carry Serta and they told me the reason they stopped was because of their horrible customer service.

    ReplyDelete
  10. My husband and I purchased an Icomfort. Within 3 months there are two dents in the bed and one hugh hump in the middle. Serta sent a tech out and said that the dents are not deep enough 1/4, there for there is not a defect. Will he should had laid on the mattress. Serta is stating that there isnt any manufacturing defects. Will let them come and sleep on the bed, I feel like I am on a roller coaster with all the new humps in the bed now. There isnt any firmness, and we purchased the most firm in the Icomfort. DONT BUY SERTA the do not have any type of consumer care. We are still fighting.

    ReplyDelete
  11. martinparrish24@yahoo.comDecember 28, 2013 at 11:26 AM

    My wife and I purchased a Queen Size Pillow Top on January 9, 2012 and was satisfied with the purchase. But within a year the mattress started breaking down, so we rotated it. This worked for a very short time until the other side did the same as the first. In order for us to sleep on this mattress we have to take some blankets that we weren't using at that time, and placed them in the hole so that the surface was close to being level enough to sleep on. In fact one night the side gave way causing me to fall out of bed and bang my head and shoulder against the nightstand. I know what the warrantee states, but I do feel that something needs to be done, because a mattress should last more one-plus years before even thinking about a new one. I don't make great money, but I do keep my bills paid, and I don't have money to purchase a new mattress every one-plus years. Think long and hard about it, would you purchase your company's mattress when it's not going to last very long.

    ReplyDelete
  12. Purchased a Serta perfect sleeper in 5/11/2014 from N Charleston Sears. the bed was sinking in the first year and after the second year we went back to our old mattress which is a Beauty Rest mattress that is 13 years old. Could not get warranty covered after pictures were sent. $ 900 just for the the Mattress alone. Serta doesn't back up their mattresses at all. What a Joke!!! Mike

    ReplyDelete
  13. The mattress was purchased in 5/14/2011, Perfect sleeper. Sears didn't help or either did Serta itself. Operator told me there was no one else that I could speak to even to vent my concerns about the mattress then told me to have a good day and hung up. WOW!!!! Trust me never again will I buy a serta ever again. Michael , SC

    ReplyDelete
    Replies
    1. Michael, Michael- Call the Serta Service Center- You may have to leave a message or write an email. Call Corporate- Just Google it- Respectfully, Never accept a no from a an Operater- get her name and the name of whom she refers you- Ask her or him to spell their name, that always places them on guard to Do Their Job- which is Customer Satisfaction. see my review below (Anonymous) baelow yours- I am trying again to find something similar to my class reunion experience at a particular hotel- My husband & I both experienced a great mattress. Sorry, Felt really bad for you- never allow an Operaor to dissmiss you-

      Delete
    2. Sorry, Michael- one last thing- Customer Service Center might just be a rebot referral- Try the Corporate Number, 1 847 645 0200- This Operator connected me to a real person phone- Yes, I had to leave a phone number, but I feel it is at this location that something can be accomplished. Email Address is guestpurchase@serta.com or purchases@serta.com hope it works :)

      Delete
    3. Thanks Michael. You wouldn't have a FAX no. would you? It is truly tough out here dealng with ruthless companies.

      Delete
  14. Ok, after reading so many negatives, I would like to forward my experience. Many years ago, my husband & I went to a Hilton Hotel for my Class Reunion of about 40 years?? During the next couple of days, one of the conversations centered around the Hotel's Mattress- It was a Serta Suite Dreams II. We were ALL amazed at the level of COMFORT and good nights sleep. Some of us later attempted to buy the mattress, but it had been discontinued. I went back to that same hotel five years later, (my brother-in-law lived near the hotel. We asked for the SAME bedding (I had taken pictures of the matress tags) and again, amazing Comfort, Quality and Great night sleep. I do not work, or promote Serta- I am still trying to find something similar to that same mattress being manafactured today- I have Severe Arthretic issues- Not in any way to dispute many problems expressed in these reviews, but I wanted to share my experience. Be sure, when making your purchase, your dealing with a reputable business- Call the Customer Service Line, for SERTA make sure the Warrenty is absolute- and any issues which would disqualify your being able to make a return at THEIR expense. also, time limit especially-

    ReplyDelete
  15. I recently bought and received a Serta iComfort Insight mattress and foundation. I'm pleased with the product and would recommend it to someone looking for a new bed. This is the 'rub': I was asked to submit a review. When I did, I received a reply saying my review had been rejected because it didn't meet their guidelines. It would appear to me that I can compliment them all I want, but my review did point out that their after hours customer service people were less then knowledgeable. Wow! review -rejected!!! There after hours customer service people are not up to snuff! What are you afraid of Serta?

    ReplyDelete
  16. I decided to cancel the I Comfort Directions Epic King mattress and the King Motion Custom Adjustable Foundation Base I'm being charged the $200.00 for the 120 days Trail which I haven't even received the Mattress or Base.Also a 15% percent Restocking Fee.My Total for the items was $9741.42. Go to Sears they have better Deals. Serta .com is a total Rip Off.

    ReplyDelete
  17. Allen K.
    We bought our serta Mattress about 2 years ago, I tell you what a disappointment this was, The bed is sinking and my wife and I are having hard time sleeping at night So I called Serta and complained, Serta asked me to send a check for $35.00 dollars which I did, after some time I got a phone call from the inspector to make appointment to see the mattress, When he showed up he checked the bed and said every pillow top has this problem with sinking and you should never buy pillow top mattress, but after he left he wrote different things in his report,So my claim was declined and when I called to speak to them about my disagreement they blamed my bed frame which I never had any problem with in the past(What a joke),and said your Bernhardt bed frame is not good enough for our mattress, i just want to tell people out there to be careful when buying Serta product, Not only I will file a complain with BBB and Dept. of consumer affair I will never buy nor recommend this manufacturer to anyone,

    ReplyDelete
    Replies
    1. Your comments are exactly the same as problem we are having with them. We will never buy another Serta product after having been a loyal customer for over 50+ years.

      Delete
  18. My wife and I purchased a mattress in June 2013. Their Ceremony King for $ 1800.00. The mattress came with 25 year warranty. The left side of the mattress collapsed and broke...it is a manufacturing defect so I notified them, their agent Mattress One in Houston, Texas and then filled the online complaint form with pictures. They acknowledged receiving the form without pictures about 1.5 months later and claimed I did it incorrectly and did not include photos and so my claim was invalid. These people are cooked. I would not buy any mattress with foam. Buy the old fashioned coils spring. I bought 2 mattresses in 2009 from Sears (don't remember the brand). They are in perfect shape and continue to look and feel like new. Trust Sears, Macy's and major Department store. Don't go to Mattress One in Houston and don't buy Serta. Lost $ 1800 in a year because of Mattress One and SERTA.

    ReplyDelete
  19. Dear Serta, Due to your recent reaction to Mr. Trump, I will no longer buy any of your products. Mr Trump is correct about our immigration problem with Mexicans. Hop on down to the southwest USA and see for yourself. He did not imply that all Mexicans or legal Mexican immigrants were at fault. Just the illegal ones. What is it that you dont understan about illegal and crime. Your response was juvenille, ignorant and full of political correctness.

    ReplyDelete
  20. YOU GUYS ARE OUT BOYCUT

    ReplyDelete
  21. So Serta thinks it just fine that hoards of Mexicans, Central Americans, Asians, including ISIS can just walk over the boarder of the United States. All of them broke the law, but that's OK with Serta. Nothing said by Serta about those belonging to drug cartels, are rapists, into child trafficking, drive without licenses causing deadly accidents, drain our welfare system, murder innocent people. No. That's perfectly OK with Serta.

    Donald Trump did not say all Mexicans are bad! Why is Serta twisting his words? That's OK. I'm sure he doesn't want his name ruined by being associated with a hateful company like Serta. I suggest you move the company to Mexico. We don't want you representing the United States in any way.

    I am purchasing two new mattresses and box springs this week, and you can bet they will not be Serta. I encourage everyone to boycott your company.

    Barbara Fleming

    ReplyDelete
  22. Serta Leadership,

    You cut ties with an American that used his Right to Free Speech.

    I will no longer support your company or any affiliate of your company due to WEAK LEADERSHIP.

    It is a sign of weak leadership when company leaders fold to pressure from a political party or group. Leaders must be able to make the obvious choices AND hard choices. Obviously the hard choices are being made by others. Regardless of political party or who said what, real LEADERSHIP would have to come out and tell the world that your company cannot in good faith cut ties with someone for exercising freedom of speech.

    Money is not a concern to me. I have 7 sertas in my home and 4 in our vacation home. They are already in process of being removed and replaced. If you cannot respect the US Constitution, sorry, but I cannot purchase anything from nor support your company in any way.

    Damien Parker

    ReplyDelete
  23. Serta is obviously a liberal company in sheep's clothing. Never again will I find those cute little numbered sheep adorable. If a Democrat had made derogatory comments on anything, I am sure that would be okay. Stay out of politics. Let people have their free speech. And regarding "leadership" as mentioned in the comment above - maybe you should hire a new Border Collie to direct the company.

    ReplyDelete
  24. Outraged that Serta aspires to interfere with the American election process by blackballing one of our Presidential candidates. You have no right to try to sway the public in favor of your uneducated opinion.

    ReplyDelete
  25. I DO NOT agree with the stand Serta has taken against Donald Trump and his merchandise. MY QUESTION IS: WHY couldn't Serta have made the disclaimer that we hear so often: "The views and opinions expressed by Mr Trump (substitute any celebrity name) are solely his and do not reflect the position or views of Serta" And include, "Serta does, however, respect Mr. Trump's political right to "freedom of speech", guaranteed by the First Amendment to the US Constitution." That would have been the more politically FAIR stand. I will NEVER purchase or recommend a Serta product!

    ReplyDelete
  26. If I recall correctly, we do have freedom of speech...So, my thought is, if a customer doesn't like Trump then don't purchase a mattress named after him. Done, simple. Why does your company feel the need to assert yourselves into politics? If I had a dollar for every time I have been offended by things I don't agree with...I'd be a millionaire. So, because I find Serta's action offensive by trying to interfere with freedom of speech, I will not be making any purchases from your company. I do plan on buying a new mattress next year and you just made it a little easier for me! Thanks!

    ReplyDelete
  27. I am grieved to read how Serta does not believe people have the right to exercise their freedom of speech, hold an opinion or belief that does not align with the progressive left agenda. Thank you for revealing where you stand. I have eliminated "Serta" from my vocabulary. Judging from the number of comments above you can add thousands of unwritten voices dissatisfied with Serta.

    ReplyDelete
  28. In light of your recent treatment of Donald Trump, I no longer will shop at your stores. Forming corporate policy based on political correctness and not the truthful facts that Mr. Trump stated, is something that I cannot support.

    The facts are the facts! Immigrants coming across the border are all criminals at the very moment they step one foot into this country. They are bringing diseases and drugs into this country, not SKILL! These aren’t doctors, lawyers, engineers and computer scientists, as these professionals are using legal means of seeking entry into our country.

    I say to your company and every other company who choose to have progressive views, GOOD RIDDANCE, as you are the very people RUINING this country!

    ReplyDelete
  29. Dear Serta,

    My husband and I were going to buy a "Serta Perfect Sleeper Hotel Suite Collection" mattress. However, now based on the way you have treated Donald Trump, we will not. In fact, take the "Serta Perfect Sleeper Hotel Suite Collection" mattress, that we will not be buying, to the border. Place it next to the fence so that when the illegals come over the fence, they have something soft to land on.

    ReplyDelete
  30. My neighbor bought the #1 Serta mattress at the Boston Store Gallery. I was at her house when it arrived and the delivery people had me sign a sheet leaving nothing and took off. Amazingly my husband and I both love my neighbor's new mattress. She told me the I-Series, Hybrid, the No. 1 mattress for 2014 so I did call the Milwaukee WI Gallery, but my money didn't come in time to purchase the last #1 mattress for the year 2014 or 2015. I was on the computer and told them all of the information to about 8 people since June 2015. Deb the manufacturing whatever is the one that put the end of my new mattress that I was suppose to receive. By the way, I paid for the mattress ahead of time. I have been having injections for my back which doesn't help. Now I'm at a different hospital and found out I have a bulging disk and will be having injections next week. I can hardly make it out of the bed even my husband is sleeping in the basement so I can spread myself out on the whole mattress since it has a dip in the middle of the mattress. I'm done calling the mattress specialists, who are nice, but that is all the further it gets. This Deb in mfg. whatever will not deliver my mattress, #1 mattress, all info from my neighbor as I received this first mattress which I don't know how I got, there is a third name, but the mattress specialist indicated that was the mattress, Advantage. I should have received the Expression as that is the #1 mattress for I-Series, Hybrid. Of all of the times I called and getting no sleep and in constant pain the next day, plus I have musculskeletan and deQuairian disease from being over worked at my last workplace. Now after two years I am on S.S. Disability and saved up enough money thinking I'm getting the #1 mattress. Doesn't anyone can help as I'm about ready to hire an attorney, although my attorney is a judge now. I'll either be sitting in a wheel chair and my husband is going to the chiropractor as the mattress downstairs is flat thinking I would buy another mattress from Serta at the beginning of my episode. My neighbor just got back from Greece and the first question she asked me: "Did you get your mattress, yet"? She couldn't believe it and she may do something as she has a temper, and knows the people in Milwaukee, WI, Boston Store Gallery.

    ReplyDelete
  31. I was seriously considering purchase of an expensive Serta until I heard Serta dissed trump. My comments. Screw Serta and all their retailers. I will only buy Trump endorsers. Maybe Trump will shut down your chink operations once he takes over and brings all businesses back here.

    ReplyDelete
  32. I have tried to deal with these people on many different levels to no avail!!! They "DO NOT" stand behind their products!! Their warranty is a "JOKE" they actually have "NO" warranty when you call about it they have their ways to wiggle out of it!! They consider a manufacturing defect to be cosmetic and not covered under the warranty. This company does not care about the consumer..and eventually will screw over enough people and will go bankrupt..To the the PUBLIC !!!!****BEWARE****!!!!

    ReplyDelete
    Replies
    1. Experienced the same issue. What is the point of buying a mattress with a warranty that is completely useless. Will continue my letter writing campaign although I know after reading many reviews, nothing will be done. I have a completely useless 3 year old mattress. I agree Buyer Beware!

      Delete
  33. We purchased a mattress & box springs from Serta two years ago and have had nothing but problems with this company. A year ago we contacted their customer service dept to report problem with pillow top and indentations. We never received claim forms they were to send. And with two subsequent back surgeries and confinement to bed, it was not one of our priorities. The product was originally set on a metal frame with center legs by their delivery people but we subsequently had a base built approx. six months ago because problem was getting worse. The base is made with 2x6 slats so there would be no movement -- period. Now after finally calling again, sending docs they requested and inspection by their rep, they denied claim because "no center support". Now today they are saying it's because of a stain on left side of mattress and lack of center support yet there is no problem with box springs nor base. Many, many tries to resolve this matter and all we get is run around by their personnel. Totally do not stand behind product nor follow thru with communications - was told they would return call from supervisor within 8 to 24 on Friday and took him till Thursday to call only after us sending email and questioning why no call back. And to top it off, he was rude and would no even listen to our appeal to have issue further reviewed.

    ReplyDelete
  34. This comment has been removed by the author.

    ReplyDelete
  35. I brought 4 Serta sleep pillows 2 weeks ago, now they are all flat, can someone please tell me why. Can someone from Corp contact me at sammartinjr@yahoo.com

    ReplyDelete
  36. I bought Serta pillow top about four years ago and i have to sleep in my recliner.The mattress has a ditch in it where I lay it has been nothing like I expected .I am going to call the main office but from what I am reading on here I dont think it will do any good.I am very disappointed could somebody please help all of us if you work in the serta company and can help us..

    Pp

    ReplyDelete
  37. Our 18 month old Serta purchased from QVC is very defective! There are huge lumps on it ! I need someone from Serta Corporate to contact me ASAP! I can't believe this expensive bed is so awful. I am extremely disappointed in Serta. I am seriously considering legal action and contacting the BBB if I don't get a response to resolve this issue.

    ReplyDelete
  38. I am stopping payment of my serta mattRESS because of their mishandeling of my return showing it never went back to them when it did and QVC keeps pulling money from my account not only for the returned mattRESS but also for the one I have I'm sleeping on which I got in an exchange for the one I sent back as well. Since the mistake is sertas and they are Not correcting ,its been a month of calling ,cause now not only did my credit eff up cause of them but late fees galore and no money for groceries for a month thanks to them so I'm at the bank stopping payments on both mattresses cause I feel the amounts I have been spending from my checking accnt unneccessarily cause Of their incompetence in paperwork. I am now taking matters in my own hands and am keeping my mattress and NOT PAYING FOR IT ANYMORE HOW ABIUT THAT...I am on as and I have been destroyed in all aspects financially for the last three months because them. Serta eff you. This is proof and I have proof from the delivery co you picked up my return. So fix your shit with your mistakes I've already paid in full for the matters I have now. Return all my money with QVC all my late fees I've been charged all my messed up credit ratings for shit you have caused on me and any more payments QVC has taken because of your mistake!!!

    ReplyDelete
  39. I bought a SERTA from QVC 6 weeks ago. Per all presentations, it could be returned after 30 nights. I requested return in only 7 because it was so firm. It was picked up by an MXD affiliate shipper on August 26, 2016. As of today (September 12, 2016) no one will acknowledge it was picked up and issue a refund. I am sending the president of QVC and the president of Serta copies of all the documentation!

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.

BLOGGER TEMPLATE BY pipdig