Rooms To Go Corporate Office Headquarters

126 comments
Rooms To Go Corporate Office Headquarters
11540 Hwy. 92 East
Seffner, FL 33584 USA
Corporate Phone Number: 1-813-623-5400
Fax: 813-620-1717
Customer Service Number: 1-888-709-5380
Email:  Online Only



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126 comments:

  1. Rooms to go is terrible. Will not be giving them anymore business. They are rude and clearly don't know much about good customer service. Every person I spoke with in the store told me something I later found to not be the case. Very irritated. Took me 3 times going into the store until deciding its not worth the hassle. Do not recommend at all!

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    1. Same problems here in The Woodlands, Texas. After looking at furniture for 90 minutes, we placed an order with Maria and was told that it would be delivered in six weeks. We went across the freeway to Ashley and found what we wanted and they delivered it two days later. Did order a kids desk from RTG and was told it would be delivered on Saturday between 7am and 10am. At 1pm, no desk so we called "Customer Service" and told that they deliver 7am to 10pm...a full day wasted. This company needs to be on Undercover Boss to see how customers are really treated. I am now a 100% Ashley Furniture fan.

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    2. All they care about is making a sale. Customer service or the lack of it sucks!!!!!!!! Do not trust the black sales people in the Charlotte store they will tell you lie after lie.

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    3. I agree here in Louisiana. We purchased furniture on one day in April, 2015 and it was delivered in pieces on various days that was best suited to THEIR schedule. Additionally the final set of furniture was supposed to be delivered May 8th, That date was changed to June 6th, that date has now been changed to June 26th - let's guess that on June 26th the date will change to July! PLUS the item is still on the floor and they are selling it and saying that it is available. What is their problem!! Plus I dealt with white, black and Hispanic sales reps and they are all the same - trained liars!
      Horrible - Horrible company and I hate I have vested a single dollar in this company.

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    4. They are truly terrible. Very poor customer service. Their quality of furniture has also changed over the year. On a scale from 1-10 I will give them a 2. Although I have been shopping with rooms to go for years, I am sad to say that I will be taking my business elsewhere from now on.

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    5. I'm in Louisiana as well and I'm having a problem with a mattress set, which by the way has been discontinued. RTG wants me to purchase a mattress now that costs more than the DEFECTED mattress that I paid for. They keep saying, "Policy is that when it comes to a warranted item the customer must select an item of equal or greater value." They will only replace the mattress ($396.22) if I find another mattress at that price or higher. The mattress that I selected, which is of higher quality, costs $394.23. I was told that I can't use my warranty for that mattress because it costs $1.99 less. WTH!!!! Signed ~Disgruntled in Baton Rouge, Louisiana

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    6. Took delivery on a new bedroom set on June 18th. Delivery men punched twoo holes in the wall on stairwell with mirror. I just received call from the 3PL that RTG uses. The woman who called, Ms. Duncan, was very rude as she immediately tried to say that the damage was pre-existing. She acted as if she were my customer and I needed to satisfy her. I called RTG customer service because I didn't want to deal with her anymore, and they told me that I had to deal with her. I refused and requested that issue be escalated to higher authority.

      Customer service supervisor got online and said she would escalate to the person at corporate who is over Ms. Duncan since claim had been denied. I informed her that today had been the first contact I had since the incident and claim had not been denied. She says that the notes had been put in by Ms. Duncan earlier that day stating claim denial.

      I will say that the furniture is beautiful, but the service is horrible. Going into a company's showroom and making a purchase should not end with damage to your home which the company is not willing to make right. I will never make another purchase from RTG because of this. What a shame. What has happened to American companies when it comes to taking care of customers?

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  2. Rooms To Go is the worst.I have never experienced owing a company where it was difficult to make a payment online. With as many complaints as I have seen regarding their online payment options, seems as if they would have made major improvements by now. Unbelievable. Once I can get this company paid off, I will not be purchasing anything else from them.

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  3. I bought bedroom furniture back earlier this summer. When my gentleman's chest was delivered it was broken and off the track, I have finally been able to take a day off to set a technician appointment to get my chest fixed. My 4 hour time window was from 1pm-5pm. I just called the technician inquiring about his ETA and he said that he would be here in about 30 minutes past the 4 hour window. Not only did I lose an entire day of work but now I have to push back my other obligations and wait another 30 minutes for him to get here and then to fix my chest. No one wants to spend money buying furniture that they have to lose money on to wait for a technician to fix. I am very disappointed and unsatisfied in Room To Go. I will not recommend your store to anyone, no one should have to waste an entire day of work.

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  4. I bought a bedroom outfit - this is the worst experience of my life - seriously - store manager could not get anything done - by the way he doesn't have a way to phone his supervisor - Jason - he can only email him - who would want a job that you can not contact your manager by phone - but it must be true as I called another store in a nearby state and they said the same thing - they can only email Jason - unreal - horrible customer service skills in my opinion. I hope you have our local news do a piece on RTG and their quality of furniture and customer service - I don't think I am out of the norm - I think most people are dis-satisfied - some people just accept what they get I am going to suggest news order a set and see what quality and what happens to them - I am sure there are others with horror stories with other furniture stores - but RTG needs to seriously work on being better at customer service. I still haven't received my bedroom chest exchange for the 3rd attempt (other two were completely damanged) - they said first/second stop, then they said 2-6 , then they said it looks like it would be closer to 2, well it is almost 430 and not here yet...who knows!I would understand if I only paid a few hundred but instead it was almost 5,000!

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  5. Worst customer service ever. Ordered a sectional online and got it but the delivery guys had ripped it. I didnt notice it until they were gone and called RTG the next morning and reported it. THey said they would call within 24-48 hours to do an exchange. I never heard from them and called several times and got the same answer. I decided to go and order another one, big mistake. I finally got a pick up set up fpr the damaged one and ordered a new one, different style. Got the new one and it was terrible. I called immediately to return it. In the meantime I was still waiting for a refund for the first one. I couldnt get anyone to answer as to when I should expect the refund. I finally got it but it was given so I had to pay for the shipping of the damaged one. I was originally told the shipping and set up would be refunded due to damage. Then I argued with several people, including 2 managers, and was told I never reported it damaged. WHAT..... Finally got that settled and was refunded the whole amount. Now for the second one, couldnt get anyone to call for a week for the return, finally got that set up and they came and got it. Still I have no couch... Being an idiot I thought I would give them one more chance. Ordered another sectional, went by the measurements online due to small space and placed my order. I was a little worried about the size so I went to the store to make sure. Well, the measurments online were off. I called and asked them why it wasnt the right measurements online and they got mad and canceled my order and told me never to order from them again. Very rude. The management is terrible as is the service. Learned my lesson about this company. Really need to improve. I cant believe I was told never to order from this company again. Who says that to a paying customer..... Worst company EVER...

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  6. Worst company ever.

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  7. WORST COMPANY AND CUST SVC EVER!!! I PURCHASED A WHOLE BEDROOM SET OVER A WEEK AGO MY BED WAS DEFECTIVE AND NO RAILS WERE BROUGHT TO SET UP MATTRESSES I HAVE MEDICAL PROBLEMS AND HAVE BEEN SLEEPING ON THE FLOOR FOR OVER A WEEK AND EACH TIME THEY COME OUT TO REPLACE ITEMS THERE WRONG AND NO ONE WANTS TO TAKE RESPONSIBILITY FOR THEIR ACTIONS. THIS COMPANY IS A RIP OFF WILL NEVER PURCHASE OR RECOMMEND TO ANYONE AGAIN!!!!!!

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  8. AWFUL COMPANY! My boyfriend just purchased new bedroom furniture from RTG. On the day of delivery, January 19th, I had been asleep in his bed with my brand new IPhone under the pillow...where I sleep with it every night. I hopped up to go get breakfast knowing they'd be in there for a bit and I needed to get out of the way. As I walked outside the drivers were bickering back and forth and cussing at each other. Extremely unprofessional!! I got to the gate of the property and dug in my purse realizing my phone had been left under the pillow. Knowing I'd be right back, I kept going. Just 30 mins later when I got back we searched his whole room and called the phone over and over which had already been turned off. We then made a police report and now almost 2 months later NOTHING has been done. We call Rooms To Go local office and corporate everyday and they give us the run around. My entire house is furnished with Rooms To Go and so is my boyfriend's and I would just like to let everyone know that unless you want your stuff stolen do not have them deliver your new furniture! This place is ridiculous and very unprofessional.

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    1. I wish I had read your's and everyone else's post before I made a purchase with RTG. They poked two holes in my wall. Ms. Duncan denied the claim, stating there was pre-existing damage (dirt) on the wall.

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  9. After reading many pages of complaints against this company, I believe the time has come that this business become known to the public in an "unfavorable" light...thus newspaper and local news in areas which have showrooms. Contact your "consumer reporter" on local tv/newspaper and ask for their assistance.

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  10. I'm so unbelievable upset. The delivery person looked up at my step and sighed and rooled his eyes. Then a guy came up and looked and said it wouldn't fit. Then another guy came up with a rope not a tape measure and said it wouldn't fit. I told him I had a bigger item in there he said there is no way. They wouldn't even try. When corporate called he just told me I could come pick up something smaller or wait a week for a check. When I told there is nothing I wanted and I shouldn't have to wait a week he didn't offer a solution. I also didn't apologize for his delivery people just keep on backing them up saying there experience even after they used a rope to measure not a tape measure. The bad part is I was really excited about getting my sleeper sofa it was what I wanted. If I could I would give them a negative star rating.

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    1. I'm sorry you didn't get the sleeper you wanted, but consider yourself lucky that they didn't try. I got two holes punched in my wall as a result of them trying.

      It took two weeks for the claims person, Ms. Duncan, to contact me. She was very rude and immediately began looking for a reason to deny the claim. She finally settled on their being "pre-existing damage" in the form of dirt on the wall.

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  11. Unbelievably horrible experience. Wouldn't wish this on my worst enemy. I bought new living room furniture and new bedroom furniture for my girls. Was told there would be two deliveries between 10am and 2pm. The first truck showed up more than an hour early and the second one more than 30 minutes early which would have been great if I were ready then. I was distracted and both trucks left damaged furniture at my house. The armless chair had 4 stains that looked like rust and was replaced a week later, the girls' bedroom set had peeling paint, a million nailholes, and some black stuff in bubbling paint - they told me it was distressed. Then they told me they have no control over what their vendor delivers.I told them it needed to be picked up that day so I could get their furniture back in the room and they refused. A week later when they replaced the the chair I was told they should be doing it the same day. They didn't. Customer service was nasty. The store informed me that the pickup had never been scheduled. The next day the truck showed up unannounced when I wasn't home expecting me to be there. Then I was told I would have to wait until the next Tuesday for it to be rescheduled. I was given a date for the delivery on Wednesday and was told to wait until the day before for the time. I told them that I needed to know when because I may not be able to have anyone there. They told me to wait. I found out the next Monday that they planned on picking it up the next day at the very time no one could be there. Customer service refused to reschedule. The manager refused to speak to me and never returned my call. I spoke with the store and their manager was gone for the day but they called me Tuesday morning to assure me that they spoke with the driver and it would be picked up before 2 or after 5 when someone could be there. I spoke with them at 1:40 and was again told that they spoke with the driver and if it wasn't by 2 then it would be after 5. They showed up at 2:45 and refused to come back after 5. It has been 3 weeks, they won't show up when they agreed to. The customer service manager won't speak to me. Neither will the store manager. Or the district manager. Everyone I speak with tells me there is nothing they can do and I have to wait. One girl today told me I was lying when I tried to explain this. Is there anyone at RTG that will stand behind their product and provide even marginal customer service? I'm not asking for great at this point because it's clearly not possible. Just get this furniture before I rent a Uhaul to drop it on your show room floor and report it as fraud to my bank because The product I received is definately not what I paid for. It's been 3 weeks with no resolution. And I'm still waiting for the last piece of my livingroom furniture to show up, terrified of what they will bring me. Lesson learned. I think I would have better luck buying my furniture on Craigslist...

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  12. DO NOT BUY FROM ROOMS TO GO! Be warned rude people, bad customer service, bad products and dishonest. As soon as you purchase an item and head out of their store you are stuck with the furniture. They will not accept any returns so as soon as they deliver the item to your house there will be no returns. However they will not tell you about their no return policy at the time of purchase. After you signed the credit card they hand you the receipt and on the back with small prints it states their policy. Even the return policy information on their web site does not share this nugget of information with you. They will loose my business and I will spread my review of them everywhere. Oh the sleeper sofa that we ordered with upgrade is a piece of junk and we have two chairs that we don't want because does not fit in our game room.

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  13. DO NOT BUY ANYTHING FROM ROOMS TO GO....

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    1. Wish I'd read this BEFORE I bought! A single chair, which they never said was discontinued, took 3 weeks to get; and it's not even the right chair! Just the color is the same. This one is so hard! My 85 yr. old Mom wants her old chair back. This was NOT the one she sat in and bought! They'll never get another dime from me or anyone I can tell!! Feel ripped off!

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  14. By far the worst ever. I can't say enough about how wretched these people are. I can't even think of a word terrible enough to describe everything about theory furniture, service and attitude. Do NOT but from them.

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  15. I wish I would have read the reviews before shopping at the rooms to go store 2725 Grand Prairie,Texas. "I FELT VIOLATED BEFORE I LEFT THEIR STORE AND WILL NEVER BUY ANYTHING FROM THEM AGAIN!" Sales person nice as well as the Three other people that I had to talk to before I was ALLOWED to make my purchase. Decided on bookshelf,found sales guy. He took me to one place and filled out card with name, address, phone number & e-mail, spoke with one lady. Then to another to place a card with my name on item.
    Walked to another part of the store & clerk put info under husbands name. Went to anther counter to pay. Paid with my debit card. Waited for receipt & came out with husbands name. She said take it around back and pick up item. I drive to the back of store, and the security guard motions for me to back in. There was one other person there picking up a twin mattress. With the security guard, there were four other men loading the twin mattress or supervising. The security guard asked to see my Drivers Lisc which was ok. I showed him my lisc and he said TAKE IT OUT OF THE WALLET.(By this time, I had already been at this store for nearly two hours. My blood sugar was dropping.) The security guard asks me if my name is (male) as it says on the receipt. I said no, that is my husbands name on the receipt. I said my name is female and it says it on my DL that he was holding in his hand and had just written down the number and info on a piece of paper. He said "Well, do you go by this name too? I said no my name is female. He said, It sure is nice that you are picking this up for him." I said, no, I just purchased it and my husband is not even here and had noting to do with this. As I was waiting for the other men to finish with the mattress, one guy came over with some kind of sticker and a blank piece of paper and wrote my car tag number down. I waited and waited. The other man and teenage son tied their twin mattress down and left. The security guard and all the men left the dock. I was there by myself for about 10minutes. Finally, one young man came with the bookcase on a flatbed dolly. He was trying to load it down into my van by himself. The loading cart kept sliding away and he was struggling trying to control it by himself. The other men never came back. I had to grab one side of the bookcase as he steadied the cart with his foot and we loaded the bookcase down into my van. The bookcase was heavy, quiet a struggle and should have been a two to three man job. (Not one young man and a 60+ grandma.) My van back door was in the air as the bookcase was about four inches too long to close the hatch. The young man said, OH, we are not allowed to tie anything down, but I can give you some string. He handed me the string and stood there looking at me and I at him in disbelief. If he had told me this before we loaded, I could have tied the string onto the latch, but in this case, the bookcase was already there, so I had to lift it up by myself, balancing it off of my shoulder as I tied the latch down. The young man just stood there looking and never offered to raise the bookshelf so I could secure the string. By this time, my blood sugar had bottomed out and I was shaking. He said I was have to sign another piece of paper saying I had picked up my purchase. "LIKE I SAID, I FEEL DISCRIMINATED AGAINST AND VIOLATED." I left feeling like there was some type of SCam going on here and still do. "WHERE DO YOU GO TO SHOP AND HAVE TO TALK TO SO MANY PEOPLE BEFORE THEY LET YOU BUY IT AND TAKE YOUR CASH. I PAID WITH MY DEBIT CARD. WHY DO THEY NEED MY DL NUMBER, TAG NUMBER, DEBIT CARD, NAME, ADDRESS, PHONE NUMBER AND E-MAIL AND SO ON. I DID NOT APPLY FOR CREDIT, I WAS NOT APPLYING FOR A CREDIT CARD. I WAS NOT BUYING A CAR OUR HOUSE!!! WHAT IS THE DEAL!!! IT IS NOT LIKE YOU ARE GOING TO TAKE ANYTHING BACK AS IT SAYS ALL SAYS FINAL AND NO RETURNS!!!

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  16. DO NOT BUY FROM ROOMS TO GO IN GRAND PRAIRIE ON 360. THEY ARE DISHONEST. I PAID WITH CASH AND THEY STILL WANTED TO KNOW MY NAME, ADDRESS, PHONE, E-MAIL, DL AND CAR TAG, ETC. THE ONLY PEOPLE THAT NEED ALL THIS INFO IS SOMEONE DOING A CREDIT CHECK, BUYING A HOUSE, CAR, BACK GROUND, ETC. NOT A STORE WHERE I BOUGHT SOMETHING THAT COST LESS THAN I SPEND AT THE GROCERY STORE. VERY SUSPICIOUS!!! WHAT ARE THEY DOING WITH MY INFORMATION?????????????????????????
    ROOMS TO GO DOES EVERYTHING BUT PAT YOU DOWN BEFORE YOU ARE ALLOWED TO BUY THEIR CHEAP JUNK. NEVER BEEN TREATED LIKE THIS IN A STORE BEFORE AND HOPE TO NEVER AGAIN.
    THE WAY THEY SELL THEIR STUFF UP FRONT TO HOW YOU PICK IT UP FROM THE BACK AND ARE TREATED LIKE A CRIMINAL TRYING TO PICK UP THE THING YOU JUST BOUGHT IS A CRIME IN ITSELF. WHY DOES A RENT A COP AND ALL THOSE MEN IN THE BACK OF THE STORE HAVE A RIGHT TO TREAT PEOPLE THE WAY THEY DO???
    CORPORATE, YOU REALLY NEED TO LOOK AT YOUR BUYING PROCESS.
    I CANNOT BELIEVE YOU TREAT CUSTOMERS LIKE THIS!!!!!!!!!!!!!

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  17. Terrible customer service. Even the supervisors are not helpful. I had a bedroom set delivered and the bolts for the bed were missing. everytime i called them i would get a different story. the finally shipped the bolts UPS and forgot to put my apartment #. if i had not called UPS i wouldnt have know. I called customer service and the supervisor had the nerve to tell me i did not confirm my address. THEN THE HOW HECK WAS THE ORIGINAL ORDER SENT TO MY HOME THE 1ST TIME.

    No one is helpful and when you ask to speak to someone else they will not give you name or #. all they say is "we'll have a supervisor call you back"

    DO NOT PURCHASE FROM ROOMS TO GO. THEIR SERVICE IS HORRIBLE AND TO THEM THE CUSTOMER DOES NOT MATTER.

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  18. Delivery drivers need to abide by speedlimits! Going 30-35 mph in a 15 mph neighborhood is unexceptible! Called rooms to go and was on hold for 10 mins too many!

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  19. Delivery driver almost killed me this morning. He/she sped up to keep me from merging onto highway 440 in Raleigh NC and almost shoved me into he guard rail. I will never even consider buying from this company.

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  20. Once I get the items I bought without any damages on them I will never ever go into another Rooms To Go they are a joke you pay all this money and their furniture is not the quality you think, they have replaced my damaged pieces with more damaged pieces, now I'm waiting on my third delivery if this is damaged we got a problem I want a refund Ashley here I come!




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  21. Miserable experience. Furniture broke after a couple months. Had purchased warranty! They would do nothingt to back their shitty crap!

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  22. Well I have to honestly say I have had the worst experience ever with the furniture I have bought. From dining room sets, living rooms and bedrooms. The Customer Service needs to polish up on personal skills, extremely rude. I have to give thumbs up to our Sales Person Mr. OT Everson in the Kissimmee Store. He tries his best to please and go the second mile but when it comes to trying to work with the rest of the staff, his hands are usually tied. We bought a living room set a Cindy Crawford Collection, was delivered 4 times each of which had to be taken back the same day, First set: had nails sticking out and would cut anyone who went by the set, Second Set: stained with black grease, Third time: time cushions torn and all the stuffing was outside, the third time we kept it although the legs were not on correctly. The tables had to be sent back, cracked at the edges and paint peeling off after 4 months, had to go and purchase new ones. We had the Protection Plan for the sofas, which they forgot to put on and the furniture had a tea stain, they told us at Customer Service we would have to get it professionally cleaned they fixed our problem by giving us a refund for the protection which was never put on, but we still had to keep the set would not replace since it was no longer in stock...New Years Eve the sofa's screws broke off and the cushions are on the floor now...waiting to see if they will repair or what they will come up with since they said "it has no warranty" . The sofa is not being able to be used...Bedroom set for my grandchildren had to be replaced, a $400 twin mattress sagged at the corner and they "courtesy" replaced it. Had to change the board under the bed, was bent so it was a "manufacturing" defect another courtesy replacement. My dining room table "squatted" legs spread apart the technician came to see it and came to the conclusion it was my floor, I took pictures sent them showing the split and they again gave me the "courtesy" of going in and replacing it with another one. I spent over $5,000 on furniture that if I had to do again would not ever go to Rooms to go again... very disappointed with their follow up Customer Satisfaction.

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  23. As I read the above reviews, the first thing that comes to my mind is "buyer beware". I wish I had found this site before ordering my grandsons' bedroom suite on-line. The deliveryman was cordial and brought everything into the room we had cleared. When he got ready to set up the bunk beds, he told me the hardware was not included in the packaging and he could not set them up. (That was last Friday, January 31, 2014.) He told me he would phone it in and someone would contact me about having a tech come out with the hardware and put the beds together. I never heard from anyone so I called the customer service number. RUDE!!! with a capital R! Her "I don't give a rip" attitude let me know right off I was probably in for a long haul. She said she would put in an order for the parts. IF they were in stock, they would be overnighted to me and I could call for an appointment. However, that department was already gone for the day and they wouldn't get the order request until Saturday morning. Saturday, I called again. I was emailed a tracking number. After multiple phone calls, I finally received the hardware Wednesday evening, after the customer service department was closed. I put in an email request to have someone come out Thursday. I have had no response from that request. I called customer service this morning as soon as a they opened and was told the first available tech appointment was Friday, February 14th. I told her that was totally unacceptable. That my grandsons had already been sleeping on the floor for 6 nights and I was not going to let them do that again. She didn't care. She said there was nothing she could do. I could either take that appointment or not because they only came out on Fridays. I asked for her supervisor. After about 10 minutes on hold, she came back on the phone and told me her supervisor was going to call the tech department to get an appointment for today or tomorrow and call me back. That was about 8:30 this morning. It is now nearly noon and I still have not heard from anyone. So, supervisor Ashley, if you really do exist, you are not doing your job. Does anyone here know how to reach a corporate officer? I want them to know about this experience. I have an email from Bizrate asking me to complete a survey about my experience. I am going to wait until the beds are put together so I can give a COMPLETE detail of this experience. NEVER again will I make a purchase from this company. I want to scream it all over social media. And, I probably will.

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  24. I purchased a complete dining rooms set in November 2013. Furniture delieved damaged. Customer Service attempted to replace 5 times - every time the delivery came with damaged merchandise. Now customer service is unwilling to replace merchandise. It's now March 2014. Worst place to purchase merchandise.

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    1. I purchased a complete dining rooms set in November 2013. Furniture delieved damaged. Customer Service attempted to replace 5 times - every time the delivery came with damaged merchandise. Now customer service is unwilling to replace merchandise. It's now March 2014. Worst place to purchase merchandise.

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  25. Buyer Beware!! Two broken kitchen chairs before they got into the house. Kitchen table has to be replaced; poor quality with nicks and scrapes. When I tried to just return the merchandise I was informed of their No Return policy which I knew nothing of. The manager, Emmitt, said I might have to hold the back of the purchase order to the light in order to read it. The customer is never informed verbally. After reading other reviews I must agree that Rooms to Go uses deceptive practices to make their profit, rather than quality merchandise. I find it hard to believe that Cindy Crawford and Sofia Vergera would allow their names to be attached to such an operation.

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  26. I purchased a bedroom set with Bucky board and a firm mattress from RTG. Seven months later, It was found
    to be sinking. An investigator was sent and measured the mattress and concluded that the mattress was indeed
    sinking. So an exchange was offered, however, by this time I no longer entrusted a mattress purchase to RTG.
    Since I could not exchange my old purchase for something else, I opted to get a firm queen set for my guest
    room instead. This was delivered and found to be a plush bedding set, when I specifically ordered a firm. At this
    point I am so tired of haggling with RTG until now I just simply refuse to purchase anything else form you. At first
    I became a customer because of your deferred payments. But guess what, other furniture companies offer deferred
    payments as well.

    Your customer service need a complete overhaul or you WILL lose more customers !!!!

    Recommend RTG, I don’t think so. Although I will tell of my experience at RTG !!!!



    Deeply disappointed;

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  27. I'm going to keep reposting my complaint everywhere until someone takes this serious and contacts me.

    Hello,

    My husband and I were at the Katy (Brookshire) location today, 6/14/14, around 10:30 a.m. We usually love shopping at Rooms To Go, but today was our first terrible experience and first time going to this location. When we arrived, we weren't greeted by a sales associate. We sat on one of the displays, watching as other customers were greeted and also helped. We spent a total of 30 minutes in the store, observing several associates walk past us as we browsed, but no one said "hello" or asked if we needed assistance. We walked by one of the store managers (blond or gray-haired) and I said "good morning," but he didn't respond or acknowledge my presence. My husband also said "good morning," but we were still ignored.

    We finally came in contact with a Hispanic male (sales associate?) wearing a yellow polo shirt, which we had to approach because he also walked past us. We told him that we were disappointed in the lack of assistance offered, and the lack of good customer service/manners of the work staff. He didn't seem to care by his lack of help and response. When we told the Hispanic male associate that the store was such a cold environment, he stated that he felt the same way. Before coming in contact with him, an African American male, red-haired Caucasian older female, and a tall brown-haired Caucasian male walked past us with greeting us. We are not a couple who likes to play the "race card", but would hate to think that this particular Rooms To Go doesn't like to work with educated, intelligent African American people.

    After being in such a cold, unwelcoming store we decided to leave. After I got in the vehicle, my husband decided to return to the store to let the store manager know that we were unsatisfied with their lack of customer service, manners towards other human beings, and to let him know that he is in the same line of business and knows the expectations of "good customer service." The manager didn't give him a response, nor did he show that he cared about how we felt about our experience.

    As we were leaving, the store manager walked outside to apologize about our experience. We felt as though he only did this because his boss was standing there when my husband told him how we felt. His excuse for not acknowledging us was that he spent years around jet planes, causing his hearing not to be good. Even if this is the case, he did see us with his two eyes and didn't acknowledge us. My husband is former military and has hearing loss in one ear, but has the eyesight, manners, and professionalism to acknowledge others.

    I would like you all to know that this is the first bad experience that we've ever had at Rooms To Go. Our previous home was completely furnished from your store, and we WERE looking forward to furnishing our new home with your furniture, as well. We were ready to make a few purchases today, but this experience was ruined by the lack of customer service, professionalism, and regard to other human beings. We have never been ignored in one of your stores or been in such a cold, uninviting atmosphere.

    Although you all make fabulous, quality furniture, you have lost a loyal customer. Our expectation is that someone does take this complaint seriously.

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  28. I am a first time and last time buyer. the salesman did not give correct information about our purchase as a result we had issues receiving our last item. I will not be buying from rooms to go ever. And I will not recommend anyone.

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  29. IS THERE ANY ATTORNEY OUT THERE WILLING TO TAKE ON A CLASS ACTION SUIT AGAINST ROOMS TO GO???

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    1. I'll join that class. Rooms to Go has the worst customer service I have ever had the displeasure to interface with. Delivery guys set up my bed incorrectly, rendering it USELESS. Can't get a technician in to fix it until NEXT MONTH! Unacceptable.

      Delete
    2. I would gladly support suit. After 3 months of having to accommodate the worthless service of this company, I will gladly spend ATLEAST that much time ensuring that they feel it in their bottom line.

      Delete
  30. Worst customer service ever. I have a worthless sofa and loveseat that I am still paying for, and they say it's not their problem since I'm out of warranty even though they have it on record that my furniture was broken before my warranty expired.

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  31. Rooms to Go has the worst customer service I have ever had the displeasure to interface with. Delivery guys set up my bed incorrectly, rendering it USELESS. Can't get a technician in to fix it until NEXT MONTH! Unacceptable.

    ReplyDelete
  32. Being I have a spinal cord injury and can't walk to good and not long at all . In was refered to as a crippled by a sales women to which was doing everything in her power to do everything but get my husband's in the bed with her !!!!! This chick went as far as to telling him right where she lived and how to get there . Needless to say we left without a formal dining room set ...

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  33. 7 weeks ago i purchased a loveseat and sofa, after 1 week i started to notice that the cushions were sagging and the material was rippled along the front of the cushion and the corners were empty of stuffing. Waited to see what would happen if no one sat on them, they stayed just the same, called customer service, tech came out to check cushions, said they were suppose to be like that !!! i am 130lbs. I am the only one using this furniture, i would like to see what it would look like if i had kids and grown men using them..!!!!! The report from the tech went to Corporate, woman I spoke to said she viewed the photos the tech took and said she didn't see a problem, also the tech said the frame and springs were just fine,, well how does he know when he didn't even turn the furniture over to see !!! she said that my complain was closed since there wasn't anything wrong with them,, I said it wasn't closed until I closed it !!!!! they are sending me 4 new cushions,, if they still aren't right and they won't take everything back I will be contacting my Atty and the BBB.. customer service is rude and nasty.. DO NOT BUY FROM RTG. Inferior merchandise and rude customer service..

    ReplyDelete
  34. bought my livingroom and bedroom set from rooms to go on the 19th of september and was soppused to be delivered on the 22nd one the delivery day i was shoucked that i got the wrong head board and foot board for my bedroom and the wrong pillows that comes with my livingroom set and the driver/delivery guy was unable to get my king size mattress upstears saying tha it wont go through the stears so i refused the bedrrom set and went back to the store located at 464 W. State Road 436 Altamonte springs , Fl 32714 and reschedled the delivery of my mattress for the next day and thankfully was a differnt driver from the 1st time and was able to get the matrress up with no problems at all.
    and today was my third delivery attempt for the rest of my furniture and i was schocked by having the same delivery guy that i had the first time and was not able to do his job
    i was soppused to get the rest of my missing/replacment item such as the right pillows the right cocktail table and in table and the right box for my matrress and of course my bedroom set but due to the bad customer service that rooms to go seems to be very good at it the driver decide it that the dresser will not go through the stears just like how sai the same thing about the matrress in the irst time then after couples of calls with his manger and were i was on the phone also with the customer service associate he went back to his truck and took the dressr and take off with out givin me any notice or even talk to me or telling me what hes about to do
    went to the store again and talk to one of the most unprofessional manager ' ERIC DORETY" with a ver bad attitude and a bad custoer service and body language make me feel like i was dealing with a ignoring person with no level of education what so ever but of course what you will expect from a furniture store they wont have a manager with a PHD even on there corporate level was not able to talk to some one who really cares about there customer needs
    verey disappointment and unsatisfied with them and there service bad managers bad customer service bad drivers/delivery guys nothing to be please with at all i will make sure that my review will keep going untill i get i call or contact from them

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  35. Omgosh I wish I had read the HUNDREDS if not THOUSANDS of bad reviews on Rooms to go before I bought from them! I am currently in battle with RTG over a turquoise hutch I purchased 2 months ago. They made me pay in full than made me wait 2 months as it was back ordered. Today , October 18th 2014 was the big day of my delivery. Guys called at 7:50am saying they would be here within 30 minutes. My window was guven 9am to 1pm. They were here before 8:30am, dumped it off and gone in a matter of 3 minutes. As we looked at it we could see clearly how defective it is! No wonder delivery guys high tailed it out of here! The 2 doors are crooked with huge gaps where hinges are and one door only closes 3/4 way. Customer service is absolutely HORRIBLE! A bunch of young girls who could care less! I have been passed around and told my story to several including "supervisor" that was a joke! One even laughed and said yep thats rooms to go for ya as I told her about this piece of junk!! I have been told 2 weeks for someone to get here and try and adjust the doirs. TOTALLY UNACCEPTABLY! As of right now I am suppose to be getting a call on Monday the 20th to schedule them to pick this up and return my money.
    WE ALL NEED TO CONTACT DATELINE, 20/20, Etc. To have this RIP OFF company exposed!!!! I will be first thing Monday morning.

    ReplyDelete
    Replies
    1. Just some advise. As a customer you have options. You can file a complaint with the Better Business Bureau and The Attorney General's Consumer Protection Agency. These agency can investigate your issue at no cost to you. You can also share your personal experience with Rooms to Go on every social media site available to you.

      Delete
  36. I feel like my disappointment have been expressed by all the above comments, i have never seen anything like this in my life. I am so frustrated it even makes me sick. For as much complaints people have about RTG this company should be investigated and shut down. Their customer service stinks, their managers are more rude than the employees. I truly doubt anyone reads these comments or maybe they just don't give a damn about their customers. They are all about the bottom line, regardless of whom they walk over, stealing from people who work hard to make a living.
    WE ALL NEED TO STICK TO ONE NEWS CHANNEL IN ORDER FOR THEM TO RUN THE STORY. REGARDING THAT ACTION SUIT MENTIONED ABOVE, PUT THE INFORMATION OUT THERE, YOU'LL BE SURPRISED HOW MANY PEOPLE YOU WILL HELP.

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  37. This is what you will get if you go to Rooms to Go in Charlotte NC. If RTG makes a mistake than the customer will have to pay for it.I feel like my disappointment have been expressed by all the above comments, i have never seen anything like this in my life. I am so frustrated it even makes me sick. For as much complaints people have about RTG this company should be investigated and shut down. Their customer service stinks, their managers are more rude than the employees. I truly doubt anyone reads these comments or maybe they just don't give a damn about their customers. They are all about the bottom line, regardless of whom they walk over, stealing from people who work hard to make a living.

    ReplyDelete
    Replies
    1. Just some advise. As a customer you have options. You can file a complaint with the Better Business Bureau and The Attorney General's Consumer Protection Agency. These agency can investigate your at no cost to you. You can also share your personal experience with Rooms to Go on every social media site available to you.

      Delete
  38. I am reading the comments and it worries me to learn that the experiences of so many have been so negative. My husband and I recently purchased furniture from RTG in Pearl River, LA. The main reason we wanted to comment on the site was to commend the sales person, Virginia "Ginger" Cavalier for the excellent service she provided. She was attentive, informative, considerate, patient, and provided you with a warmth that is no longer the norm in most retail settings. We informed the manager of our appreciation for the great service and he thanked us and told us to express ourselves on the corporate website. So, here's to you Virginia "Ginger" Cavalier. We don't know if we will be pleased with the furniture or not but one thing is for sure.........the service you provided made us smile and we could tell that it was genuine hard work on your part and not just a job. Thank you Ginger.

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  39. We have been RTG customers for 5 years but today was absolutely the last time we will ever purchase from them again. Purchased an entertainment center 3 1/2 weeks ago. They told us it was going to be delivered last Saturday morning. We received a call that morning from customer service stating that the driver was involved in an accident and our delivery would be rescheduled to the next day. The delivery guys showed up Sunday morning speeding down our street, not even braking for the speed bumps! When they removed the furniture from the truck and unwrapped it, there were scratches and dents all over the top and sides! The guys ask if they can leave the furniture in our garage until RTG can bring us a new one because they don't want to re-load it on to the truck. Of course we refused and told them to take it back. Since it was a Sunday, customer service was closed so we called the RTG location from where we purchased the entertainment center. The "Office Manager" I talked to said there was nothing she could do because customer service is located in another city and they are closed - sorry. I asked to speak to the General Manager who was very helpful, apologetic, and ensured me that he would make a note of this and have customer service call us first thing in the morning. So now it's Monday afternoon --- still no call from customer service so I call and the nice representative tells me that she's sorry and yes, she sees a note here from the GM but they didn't have time to call me. She tells me that it sounds like the furniture that was in the truck when the first driver had an accident was probably just re-loaded into another truck and that's how our furniture was damaged... Are you kidding me??? They didn't check the furniture before they put it into another truck? I should have just canceled my order right then and there but this nice representative assures me she is going to have our furniture delivered on Wednesday and include explicit notes indicating to call an hour before delivery so I can drive back home from work,if necessary. She's also kind enough to add a note to please please try to schedule delivery for the evening. She ends by telling me that she will call me tomorrow (Tuesday) to reconfirm. Tuesday comes and no phone call. By the time I call, customer service is closed! I call the RTG location in my city again and the manager tells me that yes, the notes say to call ahead one hour and please try to deliver in evening if possible. The manager also says that she will add an extra note just to make sure there are no problems. So today I receive a call at work at 11:45 from the RTG delivery guy and he says he is in front of my house!! I told him that I was at work and they were supposed to call -- he said there's no note and I should talk to "Dispatch". I ask him to wait and he says he will leave after 15 minutes, that's there policy - sorry! I talk to Dispatch and lady says sorry there is no note about calling ahead an hour or waiting til evening.... She told me that if I don't make it there within 15 minutes they will leave. They were so rude and unprofessional. Fortunately my son came home a few minutes later and they delivered the furniture. I should be happy, right? Well, turns out that before they left one of the guys left me a nice present and vomitted all over my sidewalk. My son saw one of the guys do it and then they drove off. That's just unacceptable. We will never ever purchase from rooms to go again and we will be writing a letter to the CEO of Rooms to Go and attaching our pictures of the damaged furniture and vomit on our sidewalk!

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  40. WE WILL NEVER PURCHASE FROM ROOMS TO GO EVER AGAIN!!!

    We purchased three (3) Gavino Reclining Console Love Seats for $1,399.99 +tax each. The description reads "A cleverly designed center console boasts a storage drawer, lift top storage compartment and dual cup holders to ensure you will never need to leave your new favorite spot." LIES!!! THE CENTER CONSOLE TOPS DO NOT LIFT!!! We called Customer Service and was told "Sorry, there was a misprint in the description." While confirming exactly what the description reads on-line, we noticed the Consoles are now on sale for $1,377.00 +tax each. Customer Service said call the store about the sale price. The Store said "Sorry you purchased before the sale." This was the worst experience ever in my life!!! Clearly there is false advertisement going on here!!!

    ReplyDelete
    Replies
    1. Just some advise. As a customer you have options. You can file a complaint with the Better Business Bureau and The Attorney General's Consumer Protection Agency. These agency can investigate your claim of false advertisement at no cost to you. You can also share your personal experience with Rooms to Go on every social media site available to you.

      Delete
  41. My experience with Rooms To Go was very unpleasant. First it took a month for them to deliver my purchase and then two days before they were scheduled to make the delivery, they called to tell me that part of my sectional was on backorder and that I would have to wait another two weeks for it. When they finally delivered the missing part of my sectional, it was damaged. I called customer service and they told me it would be another two weeks before another one would be available. At this point, I no longer wanted the sectional. I'd waited a month and a half and now I have to wait another two weeks. This is unacceptable! They informed me that they don't have a return policy. I now understand why they don't have one. From the looks of athe reviews I just read, they would have a lot of returns. The customer service at Rooms To Go is awful. They clearly don't stand behind their products and don't really care if their customer is satisfied. I will never purchase anything from Rooms To Go again.

    ReplyDelete
    Replies
    1. Just some advise. As a customer you have options. You can file a complaint with the Better Business Bureau and The Attorney General's Consumer Protection Agency. These agency can investigate your issue at no cost to you. You can also share your personal experience with Rooms to Go on every social media site available to you.

      Delete
  42. I have been a rooms to go shopper for years but that will be coming to an end, we bought a table and it was delivered on 1/6 and it was messed up , needless to say to 2 deliveries later and we still waiting on the table, also when the table was delivered they scratched our brand new wood floor of 2 weeks, still wating on that claim, people go to HAVERTY"S they are awesome

    Buy beware....

    ReplyDelete
    Replies
    1. Just some advise. As a customer you have options. You can file a complaint with the Better Business Bureau and The Attorney General's Consumer Protection Agency. These agency can investigate your issue at no cost to you. You can also share your personal experience with Rooms to Go on every social media site available to you.

      Delete
  43. I do love the mattresses and furniture design of Rooms To Go

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  44. Same ol' story as everyone else complaining above. Unfortunately, I didn't discover this page until after I wasted my time and money.

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  45. Went to Rooms To Go Outlet in Forest Park, GA today. The manager was extremely rude when I asked a question. Ultimately I ended up buying a bedroom suit, which did not come with a mirror, but since the bed was a badly damaged item and the manager wouldn't come off the price hardly at all, I asked my sales person, Caroline, if she could throw in a mirror and I would get it. She said she would, but after she wrote up the ticket and I paid, she said they didn't have any mirrors for that bedroom suit in stock. She wrote my name down in a book and told me she would call me when one came in. She never called. I ended up calling about 3 or 4 weeks later, still no mirrors in stock. I finally went into the showroom. When she came up to greet me she said, "Oh, I was just thinking of you.." blah blah,,, "We have the mirrors in finally," as she pointed to a whole cart full of them. She told me she would write up my order and I could pay for it and have me out in no time. I said "Pay??, I'm not paying for a mirror. You told me you would throw a mirror in if I bought the suit." She told me we must have misunderstood each other. But there was no misunderstanding. She lied in order to make a sale. That is the bottom line. I am fed up. I am so mad I can't see straight. How low down does one have to be to lie to a paying customer to make a sale..? And the kicker is, I would have bought another bedroom suit and living room suit from her, the same day. But she messed that up. Not only has she lost a customer, but she's lost a customer for Rooms To Go. How dare Rooms To Go employee people like this. Just snakes. I am disgusted. Literally disgusted.

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  46. WORST COMPANY TO BUY FURNITURE FROM. THEY HAVE NO SKILLS IN CUSTOMER SERVICE WHICH IS VERY SAD.

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  47. I'll never buy from them again. Quoted me incorrect price and I have to wait 6 weeks on my furniture. I wish she would have told me that beforehand.

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  48. Worst Furniture to Deal With - No One Cares After Making a Purchase.

    Do Not Buy From Rooms To Go

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  49. I would Not buy anything again from there!! Bought a Bunk Bed set, they came to set up (the 2 guys were Great)!! No Bottom Bed!!! Didn't get a call when they were coming until they were on there way! This was at 8:15 am when trying to get kids to school! The bed was for a 5 year old who saw the men! She was SO EXCITED! Thought when she was coming home she would see her Bed! Now she has to sleep on the Floor for a Week! They at first said wouldn't deliver until May! The Manager did call back and got it for March (a week later)! This is just Not Acceptable!! Should get a discount for the 5 year old's hardship!!! I will go to Social Media to tell people how bad this Company is! This was my first time buying from RTG and will be my Last!! Signed NOT HAPPY!!!

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  50. This comment has been removed by the author.

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  51. YOUR FURNITURE IS OF VERY BAD QUALITY AND YOU DON'T CARE ABOUT YOUR CUSTOMERS TO MAKE THINGS RIGHT !

    Got a microfiber dual electric recliner sofa and a love seat from you on March 9, 2013. As of this time since the cushions are all out of shape, flat, and you can feel the springs in them. Also the stains in this 2 pieces of furniture won't come off. I was never given the special cleaner that I was supposed to be given at the time of purchase at your store per your ForceField Exclusive Fabric Protection 3 year Warranty Certificate that I was given with my purchase receipt. It is obvious that this furniture was never professional treated before delivery as it states on the warranty paper. If I would have been given the cleaner I would have been able to get all the stains off as they occur.

    When contacted you via email at TellUs@roomstogo.com about this problem a technician was scheduled to come to inspect it. When he came he took pictures of it and was told will hear from you in 3 to 5 business days.

    Your response to this was: " Set overall soiled and requires professional cleaning. Once this has been done to give you a call to schedule a technician again to re-apply the bond. "

    I replied back asking about the cushions and comfort of the set in which I received a replied telling me that I never told you about this. I replied again sending you my original email to you so you can see this is not true. I received another response telling me that it didn't matter since nothing it can be done until I get it professional cleaned. I contacted you again via email and told you that it will cost me hundreds to have this done. I received another response telling me that until I get the furniture professionally cleaned nothing could be done. All this emails were replied by Ashley and Melissa.
    It clearly shows you don't care and you are not willing to solve the problem at your expense but at my expense. And only thing you are doing is reapplying the bond. Nothing about the condition of the cushions.

    I also called your customer service department and I was told a different story. Was told that there was nothing you can do about the cushions/comfort of the set because is no longer under the manufacturer's warranty.

    This all clearly shows that you sell very low quality furniture and is not worth it. I had furniture in the past that I have purchased from other places and have lasted years with no problems.

    This is not the first time I purchased furniture from you but it will be my last.

    As told you in my emails I will be posting my experience with Rooms To Go in any sources I can find to let everyone else know to be careful about buying things from you and better not to and buy it somewhere else !

    ReplyDelete
  52. I will echo the legions of negative comments above. Rooms To Go is a horrible company. They damaged my walls during a delivery, then destroyed my lawn and damaged my driveway, and now they're offering just a fraction of the repair estimates to me. I just want my home and property returned to its original condition before I got suckered into this purchase. Rooms To Go, I will NEVER do business with you again and promise that you will rue the day you chose to treat me in this way. #FixMicksHouse

    ReplyDelete
    Replies
    1. Join the hurry up and wait club, you can call customer service 100 times it does not matter all the smiles before the sale turns into !@CK YOU after you leave the store!

      Delete
  53. I have just had my worst customer service experience with Rooms To Go. I purchase a couch and loveseat in October of 2013, in December they alled and offered an extended warranty because the warranty on the furniture only lasts a year. I purchase the warranty for an extended 3 years. I called today to tell them that the fabric around the zipper and the sides of the cushions were seperating from the cushion itself...by the way your warranty doesn't cover that and there is nothing we can do. Great, so I am paying for furniture that is a piece of crap. I will NEVER purchase furniture with them again. It's not even two years old!!!

    ReplyDelete
  54. Rooms To Not Go To is what they should be named!!!! I sent this email to Help Me Howard. Hopefully they respond!!!!!

    Good evening Help Me Howard,

    My name is Kelanie. My complaint is against Rooms to Go. I called your hotline and left a message, but unfortunately it did not allow enough time to fully explain complaint.

    Normally I'm not so anal about things as such, because I do understand that we all are entitled to make mistakes, but in this case, I feel that Rooms To Go has afforded me the right, due to their unprofessional, nonchalant attitudes, and total disregard for customer service.

    Here's how it all began. My mom and father were in need of a new bedroom set. As you are fully aware of there are a lot of furniture warehouses in South Florida, but they chose Rooms To Go thinking that they were a reputable company. Not true!!!

    They went to rooms to go on the 30th of last month, my mom fell in love with a bedroom set immediately after viewing it. My dad opened a line of credit, and the bedroom set was purchased. It was purchased for over $2000. They were told the bedroom set would be delivered on April 7th. April 7 came and the only items that were delivered were the mattress set and the footboard. The other items she was told were on backorder. This would have not been a problem if someone from Rooms To Go would have called them and informed them of this mishap instead of letting the drivers do their "dirty work!!!" My father and mother are senior citizens and have been sleeping on air mattress awaiting their new furniture. I have called and spoke with managers as well as Corporate and neither of them have satisfied me. They keep informing me that nothing can be done at this point except waiting for however long to receive the goods. Unacceptable!!!

    The last straw was when I asked them to come and retrieve their furniture , because it was no longer needed or wanted, and was told that a pickup was not available until next week's Tuesday. Again UNACCEPTABLE!!!! I really feel that I have already been inconvenienced enough!!!!

    PLEASE HELP ME HOWARD!!!!!

    ReplyDelete
  55. Tuesday, April 14, 2014 the delivery crew arrived to deliver a confirmed order. Prior to their arrival, the brewing chaos was somewhat set into motion because initially my order was cancelled without my knowledge. The diligent sales person worked to set the original delivery date in motion and on April 14, at 8:30 what was supposed to be our treasured anniversary gift arrived, in parts! First, a less than pleasant delivery crew put up a damaged headboard-strike 1, then they unboxed a severely damaged chest- strike 2, the posts used to support the bed were incorrect,which meant the bed could not be supported-strike 3. Upset and disappointed, I contacted the office. They were less than helpful and offered nothing to aid the situation. They determined that my bed could be supported by a bed frame and that they could randomly deliver parts here and there to satisfy my request-strike 4. I offered two options of my own because I did not think my purchase in excess of $5000 could be satisfied in this verbal transaction. I suggested they pick up all parts, including the mattress or refund all my money. They concluded that they would pick up all the bedroom pieces, but the mattress had to stay. They indicated that the mattress was not damaged,so I had to keep it. Annoyed beyond belief, I confirmed that I only wanted the mattress with the furniture set I selected. If I could not have it all, I did not want the mattress. They did not change their limited desire to satisfy and only concluded that they would get the furniture and not the mattress. In disbelief, I expressed a desire to communicate with their corporate office and to my dismay they welcomed the opportunity. In fact their exact declaration was "GO ahead and call, I have no problem with that!" Disbelief and disappointment overtook me and my emotions exploded, tears streamed from my eyes as our only, purchased anniversary gift became a nightmare.

    ReplyDelete
  56. Tuesday, April 14, 2014 the delivery crew arrived to deliver a confirmed order. Prior to their arrival, the brewing chaos was somewhat set into motion because initially my order was cancelled without my knowledge. The diligent sales person worked to set the original delivery date in motion and on April 14, at 8:30 what was supposed to be our treasured anniversary gift arrived, in parts! First, a less than pleasant delivery crew put up a damaged headboard-strike 1, then they unboxed a severely damaged chest- strike 2, the posts used to support the bed were incorrect,which meant the bed could not be supported-strike 3. Upset and disappointed, I contacted the office. They were less than helpful and offered nothing to aid the situation. They determined that my bed could be supported by a bed frame and that they could randomly deliver parts here and there to satisfy my request-strike 4. I offered two options of my own because I did not think my purchase in excess of $5000 could be satisfied in this verbal transaction. I suggested they pick up all parts, including the mattress or refund all my money. They concluded that they would pick up all the bedroom pieces, but the mattress had to stay. They indicated that the mattress was not damaged,so I had to keep it. Annoyed beyond belief, I confirmed that I only wanted the mattress with the furniture set I selected. If I could not have it all, I did not want the mattress. They did not change their limited desire to satisfy and only concluded that they would get the furniture and not the mattress. In disbelief, I expressed a desire to communicate with their corporate office and to my dismay they welcomed the opportunity. In fact their exact declaration was "GO ahead and call, I have no problem with that!" Disbelief and disappointment overtook me and my emotions exploded, tears streamed from my eyes as our only, purchased anniversary gift became a nightmare.

    ReplyDelete
  57. Tuesday, April 14, 2014 the delivery crew arrived to deliver a confirmed order. Prior to their arrival, the brewing chaos was somewhat set into motion because initially my order was cancelled without my knowledge. The diligent sales person worked to set the original delivery date in motion and on April 14, at 8:30 what was supposed to be our treasured anniversary gift arrived, in parts! First, a less than pleasant delivery crew put up a damaged headboard-strike 1, then they unboxed a severely damaged chest- strike 2, the posts used to support the bed were incorrect,which meant the bed could not be supported-strike 3. Upset and disappointed, I contacted the office. They were less than helpful and offered nothing to aid the situation. They determined that my bed could be supported by a bed frame and that they could randomly deliver parts here and there to satisfy my request-strike 4. I offered two options of my own because I did not think my purchase in excess of $5000 could be satisfied in this verbal transaction. I suggested they pick up all parts, including the mattress or refund all my money. They concluded that they would pick up all the bedroom pieces, but the mattress had to stay. They indicated that the mattress was not damaged,so I had to keep it. Annoyed beyond belief, I confirmed that I only wanted the mattress with the furniture set I selected. If I could not have it all, I did not want the mattress. They did not change their limited desire to satisfy and only concluded that they would get the furniture and not the mattress. In disbelief, I expressed a desire to communicate with their corporate office and to my dismay they welcomed the opportunity. In fact their exact declaration was "GO ahead and call, I have no problem with that!" Disbelief and disappointment overtook me and my emotions exploded, tears streamed from my eyes as our only, purchased anniversary gift became a nightmare.

    ReplyDelete
  58. I purchased a living room set and a dinning room set. When they were delivered all the screws for the legs on the couch was not there. The furniture is not that old and the cushions on the couch and love seat are worn out we have to get them replaced. 1 or 4 chairs that was delivered with the dinning room set was level. I set up a appointment and service tech came out said " no problem we will just shimmie the bottom of chairs to make even. He put 3 washers on the bottom of one chair. My husband was pissed off he said that's bull S---. I am not paying this kind of money to have washers put on the bottom of the chairs. We had 5 temped delivery's of new chairs everyone was the same way. We went to the local store and talked to the manager every chair he tried at the store was un-level also. To this day my chairs are not level. I will not do business with them again.

    ReplyDelete
  59. Really sad to read about some of these situations. And to think that Cindy Crawford is affiliated with this and advertises on TV. I'm embarrased for her. I had to stop my 25 year old son from the scam of paying in full for a sectional that is on back order and the delivery date has changed several times. So, Rooms to Go will have his money but he won't have his furniture until who knows when. Each store that he went to in the Houston area had a different delivery date, and the person on the phone outright lied so that my son would go to the store based on the information received on the phone, to only hear a completely different thing/date in person at the store. One of the stories in one of the stores was that the importers were on strike but that it was resolved and they are catching up on their deliveries. When I called the Corporate Office to confirm this story, they said the importers are still on strike and nothing has been resolved. Thankfully I gave this info to my son and based on his experience, he decided to not give Rooms to Go his money. It's too bad because he really liked the sectional that he saw and this would have been his first furniture purchase for his first home that he is closing on next week.

    ReplyDelete
  60. Really sad to read about some of these situations. I discouraged my 25 year old son from the scam of paying in full for a sectional that is on back order and the delivery date has changed several times. So, Rooms to Go will have his money but he won't have his furniture until who knows when. Each store that he went to in the Houston area had a different delivery date, and the person on the phone outright lied so that my son would go to the store based on the information received on the phone, to only hear a completely different thing/date in person at the store. One of the stories in one of the stores was that the importers were on strike but that it was resolved and they are catching up on their deliveries. When I called the Corporate Office to confirm this story, they said the importers are still on strike and nothing has been resolved. Thankfully I gave this info to my son and based on his experience, he decided to not give Rooms to Go his money. It's too bad because he really liked the sectional that he saw and this would have been his first furniture purchase for his first home that he is closing on next week.

    ReplyDelete
  61. I purchased a bed that was damaged in April, still haven't resolved the situation. Customer service is terrible, very rude, have no customer service skills. It's very sad how we as customers are treated. We are the ones that keep them open. People should be treated respectfully.I will no longer do business with rto and neither will my family or friend's.

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  62. On April 17, 2015 I purchased a dining room set and a sectional from Rooms to Go in Harker Heights, TX. I purchased them and paid $40.00 to pick them up. In the meantime my husband suffered an injury and is not able to assist with picking up the furniture. On May 2nd my husband went to Rooms to Go to let them know we would like to have the furniture delivered. We were told that to make that change on the order they would have to cancel the order and start all over. That would not have been a problem for us except the dining room set I ordered had been discontinued so if they cancel the order and start over I would not get the furniture I order just one week ago. Why it is not simply a process of changing a box on the order. Instead of delivering this furniture on May 19th to the Rooms to Go in Harker Heights, TX deliver it on Friday, May 22nd to a residential home. It is impossible for me to understand why that change can not be made, especially given that I am willing to pay the money. I am extremely upset and very disappointed and frustrated in the lack of customer service from this store. They need to review their policies and procedures and remember to make them customer friendly not corporate friendly.

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  63. DO NOT PURCHASE FROM ROOMS TO GO!!!!!!!! HORRIBLE, HORRIBLE, HORRIBLE CUSTOMER SERVICE. THE STORE WILL THREATEN YOU AND WILL NOT DELIVER THE PRODUCT YOU'VE JUST PURCHASED. YOU THEN HAVE TO FIGHT TO GET YOUR MONEY BACK. STILL TRYING TO GET OUR MONEY BACK!!! DO NOT DO BUSINESS WITH THEM. THERE ARE TOO MANY FURNITURE STORES OUT THERE TO BE TREATED BAD AND HAVE TO DEAL WITH BAD CUSTOMER SERVICE AND ABUSE!

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  64. Called customer service and they are just as bad as the sales group. I gave them my detailed complaint and their response was - oh sorry, yeah - The product won't ship until mid June but you can exchange them for another set and PAY THE DIFFERENCE!!! Are you kidding- for this terrible service in this 2nd rte company they should be giving me free items!! I will invest another single dime in this company for Mr. Jeffrey Seaman, CEO to sit around and get rich off of my hard work and his crappy service! ABSOLUTELY WILL NOT

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  65. Worse company ever. Purchased a sofa from RTG on 5/8/2015 delivered on 5/22/15 sofa was lovely but had a terrible smell. called rooms to go and complained about the smell was told they would exchange it for another one. That one was delivered on 6/5/15. This one smelled also and had a tear on the righ arm rest. I called RTG again and told them I wanted my account to be credited and I did not want my another sofa but I wanted my money back. Was told that RTG does not give refunds but I could come back and choose another sofa. So I drove back to Altamonte Springs, Fl and spoke with a customer service Rep, choose another sofa. This one was delivered today. OMG frame on back of sofa broken, no legs were delivered.

    This is ridiculous I am in the process of calling customer service at the store again. I am going to contact RTG headquarters and complain about this service.

    Will not recommend this company to anyone.

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  66. HORRIBLE Customer Service. I have a Rooms to GO account that I paid of months ago. Owever, every month there seems to be some amount owed on the account. I am not sure how this is possible since I never use the account. The first time I paid it. And it still showed up as unpaid. So I called customer service and the lady told me that it didn't go through and that I needed to repay it. She also gave me the login information for the website. I repaid it - and my bank statement now shows 2 payments for this amount. I logged into the account yesterday and it showed that I owe nothing. SO I called customer service since I received an email stating that I needed to pay my account. When the lady answered the phone and I explained the situtaion...she was RUDE, IGNORANT and ARGUMENTATIVE. She said I had to pay this, that it was a late fee for not paying the other amount. I tried to tell her I had paid the other amount and she argued with me that I hadn't. I asked to speak to a supervisor. After a few minutes on hold, a woman more IGNORANT AND GHETTO was on the phone. THis woman wouldn't let me get a word in at all. She was yelling at me telling me what I needed to pay. I said I was recording the call and that Iwould like to close my account if I was going to be nickeled and dimed every month. She said I would have to pay the $43 before I could close the account. I can pay it but I won't. FOr the fact that they are adding these charges without my knowledge and then I am having horrible customer service when I question it. And if I did pay it then there would be another mystery charge on the account next month.

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  67. PURCHASED ENTIRE LIVING ROOM SET AND 1 LAMP NOT DELIVERED. HAVE SPENT 41 DAYS TRYING TO GET LAMP THAT I HAVE PAID FOR. TOLD 4 (YES FOUR) TIMES HAS BEEN SHIPPED OR READY TO SHIP, STILL NO LAMP. ALL SORTS OF CONFUSION ON THERE END OR JUST DON'T WANT TO SEND IT.WILL NEVER WALK IN THEIR STORES AGAIN....BAD BAD BUSINESS, STAY AWAY EVEN IF PRICE IS GOOD.

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  68. rooms to go has the worst delivery and customer service!!!!!! I literally just got my furniture the delivery people were playing there music from a boom box loudly when they showed up 4hours later! they said they had the wrong ottoman so i didnt get that now i have to wait 5 days, they just threw my furniture together did not set up like i was promised they would! The way the delivery people looked i did not even wanna let them in my house! i am just so upset with the service........and i was so looking forward to my furniture arriving:( ROOMS TO GO GET IT TOGETHER!!!!!!!!

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  69. rooms to go has the worst delivery and customer service!!!!!! I literally just got my furniture the delivery people were playing there music from a boom box loudly when they showed up 4hours later! they said they had the wrong ottoman so i didnt get that now i have to wait 5 days, they just threw my furniture together did not set up like i was promised they would! The way the delivery people looked i did not even wanna let them in my house! i am just so upset with the service........and i was so looking forward to my furniture arriving:( ROOMS TO GO GET IT TOGETHER!!!!!!!!

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  70. Oh my! I certainly wish that I had read all of the complaints against ROOMS TO GO BEFORE I ordered a "5 pc set" of table and chairs from Rooms To Go. They delivered ONLY the table! They said that the chairs were an EXTRA $200. For what it is worth, we KEPT a printed copy of their on-line advertisement which CLEARLY stated that a 5 pc set was being offered. There was a "SALE" that lasted through the 3rd of the month. We ordered on-line on the 2nd of the month. The table ONLY was delivered many days later. After complaining, we AGAIN printed their on-line advertisement for the SAME set. Same stock number as was on our earlier printout, but NOW the price was $200. higher!!! Getting them to pick up the table and give us a refund has been a very big hassle also. They have not YET picked it up. We plan to file with the Texas Attorney General, the Better Business Bureau and everywhere else that we MIGHT get some help. THINK ABOUT all these complaints BEFORE you do ANY business with Rooms to Go. I certainly wish that we had!!!

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  71. My husband and I purchased a mattress set , The I-Comfort Prodigy Ever feel ,,THE WORST MATTRESS EVER! We financed it through their ,''in house financing"',, which they give a 90 day same as cash! well we had put $800 on the bed ,, Now they told us they would ''honour"" a one time ''re-selection" wouldn’t be a problem we selected a another mattress set,, a 'KINGSDOWN" mattress brand . and we decided to get a KING SIZE instead of the queen .So this should have been a whole new contract , being that it is a completely different mattress. and give a another 90 days NO they took our $800 and would NOT extend us the time , told us the pay off is $1800.00 because the 90 days was up on the the mattress we were exchanging ! These people are crooks and I will NEVER DO BUSINESS WITH THEM AGAIN!

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  72. Right At this Moment I Am Completely Frustrated, I Purchased A Mattress From RTG Outlet Store In Forest Park, GA, On August 6, 2015 For &666.35, The Mattress Was Delivered On August 10, 2015, The Old Mattress Was Disposed Of While I Awaited The New Mattress, New Mattress Was Set Up, I Slept On It For One Night And The Next Morning, The Mattress Had A BIG Sink In On The Left Side, I Called The RTG Store And Was Informed A Tech Will Come And Evaluate The Defect And Go From There, However, This Is A Outlet Store And Everything In The Store Is Sold AS IS, So NO Refund For Me, Hopefully, I Can Replace The Mattress With Something Else! I DO NOT Want Another Mattress From That Store Due To The Fact I Was Under The Impression I Purchased A Sealy Mattress(A Sealy Sticker Was Attached In The Store) I Was Given Another Brand(Grayton)! I Slept On The Sofa And Will Have Too Until They Decide When The Tech Will Arrive!! TOTALLY UPSET!!!

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  73. I wish I had listened to the other reviews before I went to buy my new bedroom set there. They lie to you just so that you will buy the furniture. I was told by the sales man, and a sales lady who happened to be there too, that the delivery men take away your old mattress. The delivery men get to my house and say they don't take the mattress. They called their dispatcher, who in turn called me to tell me that they didn't have room on the truck for the mattress and that Customer Service would call and set up a time for it to be picked up. I had to call Customer Service since they never called me. They tell me that they couldn't put it on the truck with new furniture because it was stained and had dog hair on it (well yeah, it's 15 years old) and that they would not come pick it up at another time. If they are so worried about old mattresses on the same truck as new furniture, why did 3 of my pieces arrive with scratches on them? I then called the store and was transferred to another person who said he would look into and call me back by the end of the day. It has been 2 days and he has yet to call me back. I will NEVER buy anything from there again, and will also tell my friends not to.

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    Replies
    1. Michelle, This sounds horrible! I know this reply is a bit delayed and I apologize for that. However, we would still love the opportunity to look in to this for you. Would you be able to send us your order info to TellUs@RoomsToGo.com? ~Tammy

      Delete
  74. Poor Customer service on trying to correct poorly made stands for slats underneath my bed customer service transferring the problem back to the sales floor in charleston when my warranty is up in october 2015 and so they drag it out until the problem is longer third time coming out to correct their problems from poorly made product me being a disable veteran of the us its hard to believe in this day and time we have deal with this type mess i need some from head quarters to contact me personally if not then i know why

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  75. some on needs to contact me or i will go to contact you through social media and contact me asap

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  76. Rooms to go is HORRIBLE. Everything has been a complete headache. The customer service is horrible. I would never recommend anyone shop here! It is not worth the hassle or the headache that you will get every time you contact them.

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  77. Rooms To Go-We're having problems with a customer no-service rep who just compared our unusable, can't-get-out-of reclining chair to a bag of rotten apples! This is unbelievable, who trains these people? Awaiting a call from her supervisor...

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  78. Rooms to Go has terrible customer service. They first give you a time frame for delivery that they cannot meet (1 - 5 pm). I call at 4 pm Wed to verify they will be there before 5 pm because my condo assn. requires delivery by then (and RTG knows this); I am notified there are 4 deliveries before mine. Obviously, delivery is not going to happen that day. When I tell them they will not make it, to just schedule me again, they tell me I have to wait 48 hours because the sofa is on the truck and not until it is re-inventoried back in the warehouse can it be rescheduled for delivery. So, I have to wait until Friday to call to reschedule the delivery that they screwed up! So that means, my sofa will not even be delivered until the following week!! (even though I was moving that weekend)...
    When I call customer service, three customer service people tell me the same thing. When I ask for a supervisor, I get Amber Fowler, who parrots the same thing, because the "system is locked" until the sofa returns to inventory, which is 48 hours. I ask for someone higher up who can resolve the problem, and Ms. Fowler tells me they are all gone for the Labor Day weekend (since Wednesday 5 pm?! No wonder they have such terrible customer service). Finally, after 20 minutes of arguing with her and of her refusing to give me a higher-level supervisor on the phone, or an email address of someone who can help, Ms. Fowler finally transfers me to a Gwen Martinez, who FINALLY is miraculously able to break the "lock" and reschedule my delivery for Friday. Ms. Martinez gave me her direct number, called me to tell me of the time frame, and even followed up within an hour of when the sofa was delivered to confirm receipt. A++ to Ms. Martinez, A++ to the delivery guys, F++++ to everyone else in the company who knows ZERO about customer service. I don't know how they can compete with everyone else in the furniture business with this attitude toward their customers.

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  79. unsatisfied customerSeptember 12, 2015 at 11:13 AM

    Rooms To Go has the worst customer service I have ever seen they delivered a new bedroom set and the color was supposed to be cream everything was correct except they sent a dark Brown I live on the east coast of South Florida they told me I couldn't go into the store to pick up the correct one it had to come from Lakeland which is about 3 hours away from me we scheduled to have it delivered and they pick but the incorrect one this was a week ago we take off from work waiting no one showed up we call them and they said we was supposed to come to Lakeland and exchange it that was the information that was entered in the meantime my wife is having a big housewarming party and we have mix match nightstands now they're telling me it will be another week before they can deliver again and they would not accommodate me by letting me go and exchange it because it was their mistake in the first place and when you try to talk to someone in customer service here so rude and the person in customer service is deshebrar justice this is her name so if you deal with this individual you are dealing with someone in competent also see El in the Florida area customer service office

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  80. WORSE COMPANY EVER----- I ORDERED A SECTIONAL FROM THE WEST PALM BEACH FLORIDA STORE. WHEN MY SALES PERSON (MARTIN RICKER) MESSED UP MY ORDER AND WOULDNT OWN UP TO IT. I ASKED TO SPEAK TO THE MANAGER (TOM) WELL HE WAS JUST AS BAD AND WHEN I TOLD HIM I WOULD BE WRITING A REVIEW AND CONTACTING THE CORPORATE OFFICE HE HUNG UP ON ME. PLEASE DO NOT GIVE THESE PEOPLE YOUR MONEY. CITY FURNITURE AND ASHLEY ARE MUCH MUCH BETTER

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  81. Dear Director of Customer Service and Sales activities: You have a problem with your Texas (HOUSTON) based contract delivery personnel. I purchased a bed room set 2 months ago and it was delivered damaged, the next exchange delivery the dresser was damaged (legs crushed) the second exchange the dresser was damaged (side crushed) the third exchage delivery the dresser was damaged (entire back side panel crushed). I spoke with the latest of several rooms-to-go customer service reps and they are all very apologetic and understanding BUT; When is enough, enough? 4 deliveries from an initial delivery date equals 4 days of to the customer waitng all day for the delivery. EXPRESS DELIVERY MEANS ABSOLUTLY NOTHING IF THE PRODUCT IS UNUSABLE AND IT TAKES TWO MONTHS AND COUNTING TO GET THE ITEM! come on man!!!!

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  82. Disappointed again by rooms to go. I purchased a bedroom set on 10/13/2015 from the Oakland Park , Florida store. I went and rented a truck to pick up my merchandise to ONLY find out that it was not there. No one from the company called me to say hey your delivery is not here we need to set up another day due to the furniture was damaged at the warehouse. Up till now no one has called to reschedule or even giving me an answer to when I can pick up my stuff. The customer service representatives are all uncooperative and unfriendly no one cares they just past the phone to another person and you have to explain yourself over and over again with no answers from anyone. I am waiting to see if someone will return my phone call if not I am canceling my order and take my business somewhere else and will advise friends and family not to shop there. Rooms to go is a joke! They are very unprofessional and all the staff cares about is making a commission from you.

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  83. This is why American companies and our economy are struggling... there is no accountability. They delivered a damaged piece and took it back by the driver, who is the only one I respect in this whole process.

    They set up re delivery the following Friday, another 4 hour block of my life/time taken up. It was the wrong dresser... not wrong color but entirely wrong dresser. I talked to Chad the supervisor at 800-766-6786. He credited back my deliver fee of $120 ( as it should have been done) and personally set up delivery for Wednesday the 28th. As not having heard yet that morning and having rescheduled my day yet again, I called and discovered it was not scheduled. And as such was then transferred to Rachel, another supervisor, who graciously ( big sarcasm here) offered to reschedule my child's dresser. This is one of 3 sets I ordered through RTG. So, this would be the 4th delivery attempt for 1 piece of furniture. Also, the 4th time I would need to block of 4 hours ( total of 16 hours ) to receive delivery. I could build a dresser and take a nap in 16 hours.

    I then asked to speak to her boss which I confirmed was also Chad's boss. Her name was Rosie. She was about as nice as sliding down a razor blade slide into a cool pool of rubbing alcohol. She started off with a condescending tone and it went south from there. She took no responsibility for the issue or her staff. I then asked to speak to her supervisor and she said she was it... she was corporate and no one was higher up than her. I asked if that made her CEO and she said "I guess it does". In looking at the corporate reports I do not see a Rosie listed on the board so she may have lied about either being CEO or her name being Rosie... just not sure which.

    If I were CEO of a company, oh wait I am, and my employees were this inept I would personally address it and make right. If my company handled business this way we would be out of business and a long line of litigation following. Not sure if this makes me more angry or makes me more saddened at the state of affairs at RTG.

    I understand that RTG is priced well for the items but in my humblest opinion spend a few extra $100 and save yourself multiple hours of headache and frustration. That, and if you despise poor customer service and a sense of entitlement from a company please spend your hard earned dollars elsewhere and do no support this company. If you read this and proceed, then just understand you are rolling the dice and you truly do get what you asked for.

    Charles @ cheinzelman@c4bg.com

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  84. My order number is 5871851i. I will explain in detail about my horrific experiences with Rooms to Go over the past month. I have already filed a claim with the BBB and plan to leave online reviews sharing my experience.

    I originally purchased a king bedroom suite and a dining room table on 10/6, because I had family coming into town and needed these items for their visit. The day they were arriving my items were delivered with absolutely NO heads up or call as promised regarding a delivery time frame. Fortunately I had a friend there to accept the delivery.

    The bed was delivered with no feet, so we could not correctly assemble it. I called immediately to be told they would be delivered in about 3 days. This was unacceptable, so I said I wanted to return the bed as I didn't need it in 3 days I needed it now so I would have to go out and buy one the same day. I then decided to have the table exchanged for one I actually wanted but was originally back ordered. For the record the legs were mailed regular mail to me about 3-4 days later although I had clearly told the agent I was returning it. So the companies money was wasted.

    This pickup and delivery was scheduled, and I received not one but about four calls confirming the date of a Friday. Then I get a call on that Wed that the delivery guys are in route. I was at work with no way to get off, and I informed them NO my delivery was scheduled for Friday as all FOUR of my automated phone calls confirmed. So they cancelled the delivery and made me wait another week.

    Now yesterday they FINALLY picked up the return items that have just been taking up space and delivered my new table. Yep, that is correct just a table. I was originally told the 2 barstools that come with the set were back ordered still, however the bench seat was in stock and could be delivered. No bench seat. I contacted customer service to be transferred to online ordering. Only to be told she would have to call me back as the order showed 3 barstools no bench seat. Guess what? No call back over 24 hours later.

    So I call AGAIN today to be told I needed to speak to customer service as internet sales couldn't help to then have customer service say I had to speak to internet sales and transferring me before I could say been there done that. I asked for a supervisor, and Caitlyn informed me she had left 30 minutes ago. How convenient. I explained my issued for third time in a day to be told she could not make the change order, so she would have to have her supervisor do it and call me back. I am assuming the same supervisor that went home.

    Over a week later I finally received a call from the company. I called back to still not have a resolution and be told they would try to get a bench delivered, but I would be charged a delivery fee. HUH? How does that work, that your company makes an error on the order and delivers me a table with nothing to sit on for over a week then expects me to pay shipping. I said absolutely not. She said she would work on a delivery date and call me back. Caitlyn calls me back although I had spoke to someone else, and tells me they magically found some bar stools and could deliver it all but not for over a week, however they could discount my delivery fee from $59 to $39. I am appalled they would have the audacity to charge me delivery when I paid delivery on the table with no chairs already,and the bar stools were back ordered (something that was not my fault.) After all this drama and poor customer service I told her to just schedule a pickup on the table I was no longer interested in doing business with this company, because I was not paying delivery again. She said she would have to call me back. She did and scheduled that pickup. Unbelievable a company would lose a purchase and a client over delivery.

    I will never do business with this company again, and I will share my experience with as many people as I can through social media to save them the headaches I have endured.

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  85. Absolute worse furniture store ever. I bought a 2 mattress and a whole livingroom set and i ask at the Store for a warranty that would completely cover my items. i paid hundreds of dollars for this supposed "warranty." Now that my leather chair is falling apart i call to have it services come to find our I wasnt sold a warranty only spill protection. I was completely ripped off and i plan to file a complaint with the BBB this is ridiculous.

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  86. I was scrolled by the custodian in the men's restroom for not flushing the urinal of all things. His last comment to me was " do you do that at your house?" When I told the manager about it he just blew me off. I left and did not purchase the furniture and they already had all the paperwork done.

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  87. the worst place to buy, drivers damage merchandise, you call company and they don't want to be responsible or to replace merchandise , no discount the damage items, and no customer service, overcharge merchandise, they offer you to come fix it I is being 3 years still waiting, so I bought a new one , they did not show up wit all merchandise , a little bit snow they cancel , now they want to deliver in 3 weeks from January 27,2016 due to the snow theyre baby drivers cant drive in bad weather, when all streets are clear they claim theyre not. what a bunch of BS... Never again will shop with them. 3 times its enough with me and they are so bad with customer service calls and rude.
    Rooms To Go Corporate Office Headquarters
    11540 Hwy. 92 East
    Seffner, FL 33584 USA

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  88. the worst place to buy, drivers damage merchandise, you call company and they don't want to be responsible or to replace merchandise , no discount the damage items, and no customer service, overcharge merchandise, they offer you to come fix it I is being 3 years still waiting, so I bought a new one , they did not show up wit all merchandise , a little bit snow they cancel , now they want to deliver in 3 weeks from January 27,2016 due to the snow theyre baby drivers cant drive in bad weather, when all streets are clear they claim theyre not. what a bunch of BS... Never again will shop with them. 3 times its enough with me and they are so bad with customer service calls and rude.
    Rooms To Go Corporate Office Headquarters
    11540 Hwy. 92 East
    Seffner, FL 33584 USA

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  89. My name is Anita and I am in utter shock by your companies behavior. I just purchased enought furniture to furnish my new home. Finally today I get one pf the deliveries, and 2 stoned men show up at my door, one was texting and the other was looking around like he didnt want to work. He then decided that he didnt have space to take my media center upstairs, and asked me to sign a waiver in case he damaged my home. In all my experiences, I have never been asked to do this. Needless to say, I didnt sign, and my salesperson, stated, dont sign that, rooms to go has plenty of insurance. I made some calls, got insulted by the driver, and finally he took off with my furniture, stating that his manager instructed him to leave. I have made many calls and begged for my items to come back, and now I have to wait 10 days, I feel like a dog, not appreciated and not even my worst enemy treats me like this, even by several managers. I demanded y furniture, and I was even laughed at. I feel like your hostage, either take my damaged stuff out of here, or give me my new stuff, but why not tomorrow? I am not at fault here, you sent 2 irresponsible drivers, who ruined my whole experience. I hate rooms to go, will never shop here again ,and thats a shame, cause I had another list pf things to purchase. This is wron, and not fair ,you have my money and my dignity, and I have nothing and no furniture.
    sincerely
    Anita

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  90. I wished I too would of read the horrific reviews on RTG, purchased a sectional and king size mattress on 3/25/16, a week waiting on my delivery to be rushed out of work by the driver, I see them leave and they refused to return after clearly explaining to the store reps. The day of purchase that I was going to be working and needed an afternoon appointment they said yes they will call you.. they delivered only on Wednesday to my area which is unheard of, and they seriously neglect customer satisfaction or concerns. Such a huge company not having correct leadership really disappointed. What ever happened to Customer always has the right. Now I have to wait for another week to hopefully get it right, now let's hope it's not all scratched up and they say it was like this at the store! Am expecting the worse, Why buy anything from a place that you're going to feel like they don't even care about your satisfaction all the way.. I recommend you look deeply into the crew thats pushing the name cause that's what the consumer depends on. Real disappointment- Edwin- Miami,Florida Rooms to go Hialeah are the worse! NEVER AGAIN WILL STEP INTO A RTG! Vamos pal EL Dorado Conoo'!

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  91. Rooms to Go customer service is horrible. I bought a living room suite in June of 2015, which they told me was leather and I paid $3100 for this. after 5 months the couches started to peel at the seams, so I called and they did come out to look and they did replace in November of 2015, here it is March and I notice that they are doing the same thing again, so I called and they tell me it is normal wear and tear, no these couches and not even a year old and now they don't want to replace them. rooms to go needs to take better care of their customers, I feel cheated for the money I have spent here.

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  92. I ordered a curio from RTO in March 2016. I never had a curio so I was so excited to get one. Finally the day came and they delivered it. It is from the Sofia Vergara collection.$800 including tax and delivery. The men brought it through the door and placed it down which was right inside the door. Ok, when they brought out the glass shelves they told me they don't do glass shelves and that customers have to do their own. I said are you kidding me? I showed the one gentlemen my scar from a recent removal of a mass and he felt sorry for me. He tried to put it in but the shelves did not fit.
    Next I had a problem with customer service on scheduling new shelves due to I volunteer at a local elementary school and having oncology appts. They were adamant about one date and the hell with me. They maintained that they tell there delivery people not to touch the shelves.
    I drove down the next day and spoke to the salesmen who sold me the curio. Bruce is the best guy there. He said he would come over and put the shelves in himself. But they didn't fit. Tech guy came on 4/14/16 with the wrong shelves again. I finally spoke to the manager and he finally helped me out after he heard about my operation. I guess having a mass helps you out people feel sorry for you. Otherwise I would have gotten the cold shoulder. New shelves are in my garage as they were delivered yesterday and a service man is coming tomorrow a third day with this craziness. Hope they fit!
    I would not reccommend ever ever using RTG for your furniture or American Signature for that matter. Sarasota has some crappy furniture customer service people. IN NJ RAYMOUR AND FLANAGAN THEY HAD THE BEST CUSTOMER SERVICE.

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  93. Well Hello All Abused Rooms To Go People,

    On Saturday May 7th, 2016, a RTG truck comes barreling down my street and rips the electrical service off my house. I witnessed the whole thing and the drivers showed no concern for their speed or the way they were driving.

    I live in an older neighborhood in New Orleans and there are some low wires in the area. RTG did not even have a delivery on my street. They did not even have to access my street to make their delivery.

    Well low and behold the great RTG now says they have no responsibility in this matter! Surprise Surprise! Considering how they have treated many of you, I guess I shouldn't be surprised.

    CRAPPY CORPORATION ALL AROUND!!!!!

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  94. I cannot believe all of these comments I'm reading about RTG and you are still on the air selling merchandise. Well,I am a victim too of the false information and so called customer service. My story is I purchased a mattress protector paid for it with my own money and didn't know I really had not paid for it. I return the mattress before the 48hr window but I kept the mattress protector because I was told and it's stated on my receipt no return or exchange. Okay. But then I received a bill I owe for the mattress protector because the money I paid was applied to the delivery and pickup for a mattress that was never deliver nor pickup. And what pickup fee, I still have my old mattress. What am I charged for? They didn't tell me that there is a fee for the pickup and delivery and that you will pay for it up front. That to me is misleading and false information not received. I will not ever-never-ever purchase from RTG again! And I will let my family and friends know "DO NOT BUY ANY THING FROM ROOMS TO GO" or you will be had by one of the biggest con artist in the market. This is the only worst experience I've had with a so call furniture company. Here I am wasting my time writing an angry message.
    ;( P.S. I am writing the BBB and the Attorney General about this and so you (RTG) know, it's just business.

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  95. I ordered furniture for my son on April 30, 2016 and he still doesn’t have his furniture today June 29, 2016. My son had to reschedule 3 times because RTG does not handle the scheduling for delivery and we requested an evening time slot, but each time the delivery service called 2 days prior to delivery, his time slot was 7am to 11am. He explained that he will be in class during that time and was told he needed to reschedule. I rescheduled for him one last time for July 9th, and if we don't have furniture, then RTG just lost a customer. This is ridiculous. They don't care about the customer. If you want your furniture, you better be home when they say they are coming because you don't have any say so with the time slot. This is so crappy for people with busy lives. When I call customer service, they sound like a recorder, saying the same thing over and over. No suggestions or anything. I'm totally FRUSTRATED with RTG.

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    2. A bit of advice: when you finally do get delivery, watch them like hawk. They will be very unprofessional. I took delivery of new bedroom set on June 18th. They punched two holes in my wall with the mirror and tried to deny it.

      Two weeks later, I get a call from the claims person, Ms. Duncan, who is very rude and immediately started looking for a reason to deny the claim. She finally settled on there being pre-existing damage in the form of dirt on the wall.

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  96. DONT BUY MICROFIBER LIVING ROOM FURNITURE AT ROOMS TO GO!! THE WARRANTY FROM THE MANUFACTURER IS ONLY GOOD FOR A YEAR...AFTER THAT IT'S YOUR PROBLEM...ROOMS TO GO WILL NOT STAND BY THIS FURNITURE...EVEN IF YOU PAID FOR EXTENDED WARRANTY!! WE WERE RECENTLY INFORMED BY AN EMPLOYEE THAT THIS MICROFIBER IS SPRAYED TO MAKE IT SHINY AND IT WEARS OFF EASILY LEAVING THE FURNITURE LOOKING HORRIBLE! WE HAD A TECH COME OUT (WHO SAID HIS REPORT WOULD BE AVAILABLE IN 4 DAYS...IT TOOK TWO WEEKS...AND HE SHOWED UP A DAY PRIOR TO OUR APPOINTMENT BECAUSE "HE WAS IN THE NEIGHBORHOOD!!) WHO BASICALLY SAID THE MICROFIBER MATERIAL WAS NO GOOD AND THAT OUR SET ACTUALLY LOOKED "GREAT" AT TWO YEARS OLD COMPARED TO THE OTHERS HE HAS SEEN, SOME BARELY ONLY A YEAR OLD! OURS HAS BEEN COVERED FOR PROTECTION SINCE DAY 1...SO THAT'S WHY IT LOOKED "GREAT"! iT DOESN'T. THE SPRAY THEY APPARENTLY PUT ON THIS MICROFIBER HAS WORN OFF MAKING IT LOOK EXTREMELY WORN, OLD AND VERY UNATTRACTIVE. WE KEEP THE COVERS ON IT EVEN WHEN WE HAVE COMPANY NOW BECAUSE IT LOOKS SO HORRIBLE. ROOMS TO GO WILL NOT DO ANYTHING ACCORDING TO THE CUSTOMER SERVICE REPORT! INCREDIBLY BAD CUSTOMER SERVICE ESPECIALLY TOWARDS CUSTOMERS WHO HAVE FURNISHED THEIR ENTIRE HOUSE (MAKE THAT "HOUSES") BY ROOMS TO GO...FOR YEARS!! SO DISAPPOINTED IN ROOMS TO GO! DON'T BUY THEIR MICROFIBER FURNITURE, ITS GARBAGE...ALSO WE HAD PROBLEMS WITH THEIR LEATHER LIVING ROOM SETS IN THE PAST...PEELING, DESPITE BEING ASSURED THAT IT WAS LEATHER WHERE THE BODY TOUCHES..WHICH IS WHY WE WERE ENCOURAGED TO BUY THIS MICROFIBER SET BY THE MANAGER OF THE STORE WHO SAID SHE HAD IT IN HER HOME! RIGHT!! ROOMS TO GO CAN HAVE ALL THE "SALES" THEY WANT...AND OFFER ALL OF THE PAYMENT PLANS TO GET YOU TO SIGN ON THE DOTTED LINE...BUT BOTTOM LINE FOR US IS THAT CUSTOMER SERVICE IS SO POOR WE WILL NOT GO BACK...EVER!!

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  97. Oh how I wish I would have searched out the Corporate Office for Rooms to Go and read these comments BEFORE I made the purchase of my husbands fancy double recliner sofa for his man cave! He loves the piece but the delivery personnel severely damaged the corner of one of my walls cracking the dry wall, bending the metal corner brace, and of course now the newly painted wall has to be repainted as well! Delivery was on May 27, 2016 and after several phone calls, in store visits, and emails, we are still being ignored! We have talked to the office manager of the Killeen Texas store, the delivery manager, the delivery contractor Rob Williams, and the sales rep. No one at this establishment seems to care once you sign the dotted line for the purchase. SAD! DON'T BUY FROM ROOMS TO GO! This was our first purchase and it will be our last. We have made several purchases from Furniture Row and have had no problems! The only reason I chose Rooms to Go this time was because Furniture Row did not have this piece in stock at the time and it was our anniversary.

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  98. Purchased a Dinning Set one of the chairs to the set was uneven and needed to be replaced. Setup delivery of replacement chair with a window of 10:AM AND 2:PM. The door bell rings at 08:25!r getting to the door the Driver steps in with the Replacement chair that turned out to have the same issue as the first. I said to the Driver that this chair will not work. He suggest that I put some felt under the legs to make them even! The helper had picked up the chair from the inside of the house and placed it in the truck. The driver picked up the second chair and placed it inside the truck, walked around to the drivers door and got in! I'm asking what about some paper work for the chair that you are taking? They just got in the truck and drove off!!! RTG must pick up the rest of the dinning set!!! WTH

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  99. Purchased a 48" desk with keyboard sku" 2602007P / 26020076. The design is great, the particle board material is terrible. The delivered desk was damaged. It was replaced two times and both times the desk was damaged. I have a new delivered set up but I was told that if it arrived damaged, they would send a person to repair it. I realized that RTG product quality would not be comparable in quality materials to for example, Haverty but I did not realize how bad their China manufactured products would be. This is my last RTG product purchase.

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  100. Unfortunately I'm extremely disappointed.
    I purchased 2 complete bedroom sets, mattress, living room couch set and 4 piece coffee table/end table set with 2 lamps. I spent around $8000. Super excited to finally have something nice. It took around 2 weeks to receive my couches. We had to sit on the floor with our blankets.
    - within a couple of months my cushions started caving in. When you sit, everyone rolls to the cracks. You also can't lay down on it comfortably due to it catering in where each cushion is.
    - Then i noticed feathers were coming out and also stabbing us when we sat down.
    - Feathers started coming out so bad and hurt very bad. (You may think feathers are soft, but NO!! These feathers cut my 2 year old nephews face when he got up from laying on the couch. They scratch and poke you)
    - so I called to notify customer service. They stated someone who have to come check them out.
    - In the mean time i started to save all the feathers that came out. (I have a bad FULL!!)
    - Finally, i have to take off work, tech arrives and agreed we have an issue. He stated, I have evidence i need a new couch. He also noticed the couch where it was caving in. He then said customer service will contact me regarding the feather and caving in issue.
    - Around 3 days later Customer Service calls and states and I quote "THIS IS NOT A MANUFACTURERS DEFEAT BECAUSE THIS HAPPENS TO ALL THE COUCHES IN THAT BRAND". There is nothing we can do. Your insurances/warranty does not cover this. I asked why they didn’t tell me this happens to this couch. I purchased a top of the line set of couches. I paid around $3200 of them. She just apologized and said she understand because she bought a pillow from somewhere else and it happens to her too. A pillow is no where near how much i paid for the couches.
    -Now i have a caving in couch with a whole bag of feathers all ready missing and it has only been 6 months and only a 32 year old woman and 14 year old girl sit on. Both under 150 pounds. We take very good care of these couches and they are already falling apart. I even requested to purchase another brand of couches from Rooms to Go to keep business with them and they stated they can not do anything about it since it happens to everyone who purchases this brand. Mind you 30 minutes before Customer Service called, Rooms to Go called and stated my warranty was almost over and had me purchase a $342.94 insurance plans that last another 3 years. She said i needed to get it in case the Customer Service department called me after my warranty was over
    -OH and then they said the Tech didn't even documents anything regarding the couch caving in and no have that to miss work again to have another tech come out. REAL INCONVENIENT. Especially after they told me, no warranty/insurance or anything will cover the couch losing a entire bag of feathers within 6 months and the couch caving in.
    - I never expect this type of treatment. My nephew could have poked his eye out. Thank God it just scratched his face.
    -If this is happening already to couches that are 6 months old and happens to all owner of this couch, then i cant imagine how they will be in a year or 2. How many other people need to become injured? This could have possibly been a lawsuit if someone else's child would have gotten his eye scratched or poked by the the sharp feather ends that I am notifying you about. It is extremely uncomfortable and dangerous. Something needs to be done ASAP.

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