Rooms to go is terrible. Will not be giving them anymore business. They are rude and clearly don't know much about good customer service. Every person I spoke with in the store told me something I later found to not be the case. Very irritated. Took me 3 times going into the store until deciding its not worth the hassle. Do not recommend at all!
Same problems here in The Woodlands, Texas. After looking at furniture for 90 minutes, we placed an order with Maria and was told that it would be delivered in six weeks. We went across the freeway to Ashley and found what we wanted and they delivered it two days later. Did order a kids desk from RTG and was told it would be delivered on Saturday between 7am and 10am. At 1pm, no desk so we called "Customer Service" and told that they deliver 7am to 10pm...a full day wasted. This company needs to be on Undercover Boss to see how customers are really treated. I am now a 100% Ashley Furniture fan.
All they care about is making a sale. Customer service or the lack of it sucks!!!!!!!! Do not trust the black sales people in the Charlotte store they will tell you lie after lie.
I agree here in Louisiana. We purchased furniture on one day in April, 2015 and it was delivered in pieces on various days that was best suited to THEIR schedule. Additionally the final set of furniture was supposed to be delivered May 8th, That date was changed to June 6th, that date has now been changed to June 26th - let's guess that on June 26th the date will change to July! PLUS the item is still on the floor and they are selling it and saying that it is available. What is their problem!! Plus I dealt with white, black and Hispanic sales reps and they are all the same - trained liars!Horrible - Horrible company and I hate I have vested a single dollar in this company.
They are truly terrible. Very poor customer service. Their quality of furniture has also changed over the year. On a scale from 1-10 I will give them a 2. Although I have been shopping with rooms to go for years, I am sad to say that I will be taking my business elsewhere from now on.
I'm in Louisiana as well and I'm having a problem with a mattress set, which by the way has been discontinued. RTG wants me to purchase a mattress now that costs more than the DEFECTED mattress that I paid for. They keep saying, "Policy is that when it comes to a warranted item the customer must select an item of equal or greater value." They will only replace the mattress ($396.22) if I find another mattress at that price or higher. The mattress that I selected, which is of higher quality, costs $394.23. I was told that I can't use my warranty for that mattress because it costs $1.99 less. WTH!!!! Signed ~Disgruntled in Baton Rouge, Louisiana
Took delivery on a new bedroom set on June 18th. Delivery men punched twoo holes in the wall on stairwell with mirror. I just received call from the 3PL that RTG uses. The woman who called, Ms. Duncan, was very rude as she immediately tried to say that the damage was pre-existing. She acted as if she were my customer and I needed to satisfy her. I called RTG customer service because I didn't want to deal with her anymore, and they told me that I had to deal with her. I refused and requested that issue be escalated to higher authority.Customer service supervisor got online and said she would escalate to the person at corporate who is over Ms. Duncan since claim had been denied. I informed her that today had been the first contact I had since the incident and claim had not been denied. She says that the notes had been put in by Ms. Duncan earlier that day stating claim denial. I will say that the furniture is beautiful, but the service is horrible. Going into a company's showroom and making a purchase should not end with damage to your home which the company is not willing to make right. I will never make another purchase from RTG because of this. What a shame. What has happened to American companies when it comes to taking care of customers?
Rooms To Go is the worst.I have never experienced owing a company where it was difficult to make a payment online. With as many complaints as I have seen regarding their online payment options, seems as if they would have made major improvements by now. Unbelievable. Once I can get this company paid off, I will not be purchasing anything else from them.
I bought bedroom furniture back earlier this summer. When my gentleman's chest was delivered it was broken and off the track, I have finally been able to take a day off to set a technician appointment to get my chest fixed. My 4 hour time window was from 1pm-5pm. I just called the technician inquiring about his ETA and he said that he would be here in about 30 minutes past the 4 hour window. Not only did I lose an entire day of work but now I have to push back my other obligations and wait another 30 minutes for him to get here and then to fix my chest. No one wants to spend money buying furniture that they have to lose money on to wait for a technician to fix. I am very disappointed and unsatisfied in Room To Go. I will not recommend your store to anyone, no one should have to waste an entire day of work.
I bought a bedroom outfit - this is the worst experience of my life - seriously - store manager could not get anything done - by the way he doesn't have a way to phone his supervisor - Jason - he can only email him - who would want a job that you can not contact your manager by phone - but it must be true as I called another store in a nearby state and they said the same thing - they can only email Jason - unreal - horrible customer service skills in my opinion. I hope you have our local news do a piece on RTG and their quality of furniture and customer service - I don't think I am out of the norm - I think most people are dis-satisfied - some people just accept what they get I am going to suggest news order a set and see what quality and what happens to them - I am sure there are others with horror stories with other furniture stores - but RTG needs to seriously work on being better at customer service. I still haven't received my bedroom chest exchange for the 3rd attempt (other two were completely damanged) - they said first/second stop, then they said 2-6 , then they said it looks like it would be closer to 2, well it is almost 430 and not here yet...who knows!I would understand if I only paid a few hundred but instead it was almost 5,000!
Worst customer service ever. Ordered a sectional online and got it but the delivery guys had ripped it. I didnt notice it until they were gone and called RTG the next morning and reported it. THey said they would call within 24-48 hours to do an exchange. I never heard from them and called several times and got the same answer. I decided to go and order another one, big mistake. I finally got a pick up set up fpr the damaged one and ordered a new one, different style. Got the new one and it was terrible. I called immediately to return it. In the meantime I was still waiting for a refund for the first one. I couldnt get anyone to answer as to when I should expect the refund. I finally got it but it was given so I had to pay for the shipping of the damaged one. I was originally told the shipping and set up would be refunded due to damage. Then I argued with several people, including 2 managers, and was told I never reported it damaged. WHAT..... Finally got that settled and was refunded the whole amount. Now for the second one, couldnt get anyone to call for a week for the return, finally got that set up and they came and got it. Still I have no couch... Being an idiot I thought I would give them one more chance. Ordered another sectional, went by the measurements online due to small space and placed my order. I was a little worried about the size so I went to the store to make sure. Well, the measurments online were off. I called and asked them why it wasnt the right measurements online and they got mad and canceled my order and told me never to order from them again. Very rude. The management is terrible as is the service. Learned my lesson about this company. Really need to improve. I cant believe I was told never to order from this company again. Who says that to a paying customer..... Worst company EVER...
Worst company ever.
WORST COMPANY AND CUST SVC EVER!!! I PURCHASED A WHOLE BEDROOM SET OVER A WEEK AGO MY BED WAS DEFECTIVE AND NO RAILS WERE BROUGHT TO SET UP MATTRESSES I HAVE MEDICAL PROBLEMS AND HAVE BEEN SLEEPING ON THE FLOOR FOR OVER A WEEK AND EACH TIME THEY COME OUT TO REPLACE ITEMS THERE WRONG AND NO ONE WANTS TO TAKE RESPONSIBILITY FOR THEIR ACTIONS. THIS COMPANY IS A RIP OFF WILL NEVER PURCHASE OR RECOMMEND TO ANYONE AGAIN!!!!!!
AWFUL COMPANY! My boyfriend just purchased new bedroom furniture from RTG. On the day of delivery, January 19th, I had been asleep in his bed with my brand new IPhone under the pillow...where I sleep with it every night. I hopped up to go get breakfast knowing they'd be in there for a bit and I needed to get out of the way. As I walked outside the drivers were bickering back and forth and cussing at each other. Extremely unprofessional!! I got to the gate of the property and dug in my purse realizing my phone had been left under the pillow. Knowing I'd be right back, I kept going. Just 30 mins later when I got back we searched his whole room and called the phone over and over which had already been turned off. We then made a police report and now almost 2 months later NOTHING has been done. We call Rooms To Go local office and corporate everyday and they give us the run around. My entire house is furnished with Rooms To Go and so is my boyfriend's and I would just like to let everyone know that unless you want your stuff stolen do not have them deliver your new furniture! This place is ridiculous and very unprofessional.
I wish I had read your's and everyone else's post before I made a purchase with RTG. They poked two holes in my wall. Ms. Duncan denied the claim, stating there was pre-existing damage (dirt) on the wall.
After reading many pages of complaints against this company, I believe the time has come that this business become known to the public in an "unfavorable" light...thus newspaper and local news in areas which have showrooms. Contact your "consumer reporter" on local tv/newspaper and ask for their assistance.
I'm so unbelievable upset. The delivery person looked up at my step and sighed and rooled his eyes. Then a guy came up and looked and said it wouldn't fit. Then another guy came up with a rope not a tape measure and said it wouldn't fit. I told him I had a bigger item in there he said there is no way. They wouldn't even try. When corporate called he just told me I could come pick up something smaller or wait a week for a check. When I told there is nothing I wanted and I shouldn't have to wait a week he didn't offer a solution. I also didn't apologize for his delivery people just keep on backing them up saying there experience even after they used a rope to measure not a tape measure. The bad part is I was really excited about getting my sleeper sofa it was what I wanted. If I could I would give them a negative star rating.
I'm sorry you didn't get the sleeper you wanted, but consider yourself lucky that they didn't try. I got two holes punched in my wall as a result of them trying. It took two weeks for the claims person, Ms. Duncan, to contact me. She was very rude and immediately began looking for a reason to deny the claim. She finally settled on their being "pre-existing damage" in the form of dirt on the wall.
Unbelievably horrible experience. Wouldn't wish this on my worst enemy. I bought new living room furniture and new bedroom furniture for my girls. Was told there would be two deliveries between 10am and 2pm. The first truck showed up more than an hour early and the second one more than 30 minutes early which would have been great if I were ready then. I was distracted and both trucks left damaged furniture at my house. The armless chair had 4 stains that looked like rust and was replaced a week later, the girls' bedroom set had peeling paint, a million nailholes, and some black stuff in bubbling paint - they told me it was distressed. Then they told me they have no control over what their vendor delivers.I told them it needed to be picked up that day so I could get their furniture back in the room and they refused. A week later when they replaced the the chair I was told they should be doing it the same day. They didn't. Customer service was nasty. The store informed me that the pickup had never been scheduled. The next day the truck showed up unannounced when I wasn't home expecting me to be there. Then I was told I would have to wait until the next Tuesday for it to be rescheduled. I was given a date for the delivery on Wednesday and was told to wait until the day before for the time. I told them that I needed to know when because I may not be able to have anyone there. They told me to wait. I found out the next Monday that they planned on picking it up the next day at the very time no one could be there. Customer service refused to reschedule. The manager refused to speak to me and never returned my call. I spoke with the store and their manager was gone for the day but they called me Tuesday morning to assure me that they spoke with the driver and it would be picked up before 2 or after 5 when someone could be there. I spoke with them at 1:40 and was again told that they spoke with the driver and if it wasn't by 2 then it would be after 5. They showed up at 2:45 and refused to come back after 5. It has been 3 weeks, they won't show up when they agreed to. The customer service manager won't speak to me. Neither will the store manager. Or the district manager. Everyone I speak with tells me there is nothing they can do and I have to wait. One girl today told me I was lying when I tried to explain this. Is there anyone at RTG that will stand behind their product and provide even marginal customer service? I'm not asking for great at this point because it's clearly not possible. Just get this furniture before I rent a Uhaul to drop it on your show room floor and report it as fraud to my bank because The product I received is definately not what I paid for. It's been 3 weeks with no resolution. And I'm still waiting for the last piece of my livingroom furniture to show up, terrified of what they will bring me. Lesson learned. I think I would have better luck buying my furniture on Craigslist...
DO NOT BUY FROM ROOMS TO GO! Be warned rude people, bad customer service, bad products and dishonest. As soon as you purchase an item and head out of their store you are stuck with the furniture. They will not accept any returns so as soon as they deliver the item to your house there will be no returns. However they will not tell you about their no return policy at the time of purchase. After you signed the credit card they hand you the receipt and on the back with small prints it states their policy. Even the return policy information on their web site does not share this nugget of information with you. They will loose my business and I will spread my review of them everywhere. Oh the sleeper sofa that we ordered with upgrade is a piece of junk and we have two chairs that we don't want because does not fit in our game room.
DO NOT BUY ANYTHING FROM ROOMS TO GO....
Wish I'd read this BEFORE I bought! A single chair, which they never said was discontinued, took 3 weeks to get; and it's not even the right chair! Just the color is the same. This one is so hard! My 85 yr. old Mom wants her old chair back. This was NOT the one she sat in and bought! They'll never get another dime from me or anyone I can tell!! Feel ripped off!
By far the worst ever. I can't say enough about how wretched these people are. I can't even think of a word terrible enough to describe everything about theory furniture, service and attitude. Do NOT but from them.
I wish I would have read the reviews before shopping at the rooms to go store 2725 Grand Prairie,Texas. "I FELT VIOLATED BEFORE I LEFT THEIR STORE AND WILL NEVER BUY ANYTHING FROM THEM AGAIN!" Sales person nice as well as the Three other people that I had to talk to before I was ALLOWED to make my purchase. Decided on bookshelf,found sales guy. He took me to one place and filled out card with name, address, phone number & e-mail, spoke with one lady. Then to another to place a card with my name on item.Walked to another part of the store & clerk put info under husbands name. Went to anther counter to pay. Paid with my debit card. Waited for receipt & came out with husbands name. She said take it around back and pick up item. I drive to the back of store, and the security guard motions for me to back in. There was one other person there picking up a twin mattress. With the security guard, there were four other men loading the twin mattress or supervising. The security guard asked to see my Drivers Lisc which was ok. I showed him my lisc and he said TAKE IT OUT OF THE WALLET.(By this time, I had already been at this store for nearly two hours. My blood sugar was dropping.) The security guard asks me if my name is (male) as it says on the receipt. I said no, that is my husbands name on the receipt. I said my name is female and it says it on my DL that he was holding in his hand and had just written down the number and info on a piece of paper. He said "Well, do you go by this name too? I said no my name is female. He said, It sure is nice that you are picking this up for him." I said, no, I just purchased it and my husband is not even here and had noting to do with this. As I was waiting for the other men to finish with the mattress, one guy came over with some kind of sticker and a blank piece of paper and wrote my car tag number down. I waited and waited. The other man and teenage son tied their twin mattress down and left. The security guard and all the men left the dock. I was there by myself for about 10minutes. Finally, one young man came with the bookcase on a flatbed dolly. He was trying to load it down into my van by himself. The loading cart kept sliding away and he was struggling trying to control it by himself. The other men never came back. I had to grab one side of the bookcase as he steadied the cart with his foot and we loaded the bookcase down into my van. The bookcase was heavy, quiet a struggle and should have been a two to three man job. (Not one young man and a 60+ grandma.) My van back door was in the air as the bookcase was about four inches too long to close the hatch. The young man said, OH, we are not allowed to tie anything down, but I can give you some string. He handed me the string and stood there looking at me and I at him in disbelief. If he had told me this before we loaded, I could have tied the string onto the latch, but in this case, the bookcase was already there, so I had to lift it up by myself, balancing it off of my shoulder as I tied the latch down. The young man just stood there looking and never offered to raise the bookshelf so I could secure the string. By this time, my blood sugar had bottomed out and I was shaking. He said I was have to sign another piece of paper saying I had picked up my purchase. "LIKE I SAID, I FEEL DISCRIMINATED AGAINST AND VIOLATED." I left feeling like there was some type of SCam going on here and still do. "WHERE DO YOU GO TO SHOP AND HAVE TO TALK TO SO MANY PEOPLE BEFORE THEY LET YOU BUY IT AND TAKE YOUR CASH. I PAID WITH MY DEBIT CARD. WHY DO THEY NEED MY DL NUMBER, TAG NUMBER, DEBIT CARD, NAME, ADDRESS, PHONE NUMBER AND E-MAIL AND SO ON. I DID NOT APPLY FOR CREDIT, I WAS NOT APPLYING FOR A CREDIT CARD. I WAS NOT BUYING A CAR OUR HOUSE!!! WHAT IS THE DEAL!!! IT IS NOT LIKE YOU ARE GOING TO TAKE ANYTHING BACK AS IT SAYS ALL SAYS FINAL AND NO RETURNS!!!
DO NOT BUY FROM ROOMS TO GO IN GRAND PRAIRIE ON 360. THEY ARE DISHONEST. I PAID WITH CASH AND THEY STILL WANTED TO KNOW MY NAME, ADDRESS, PHONE, E-MAIL, DL AND CAR TAG, ETC. THE ONLY PEOPLE THAT NEED ALL THIS INFO IS SOMEONE DOING A CREDIT CHECK, BUYING A HOUSE, CAR, BACK GROUND, ETC. NOT A STORE WHERE I BOUGHT SOMETHING THAT COST LESS THAN I SPEND AT THE GROCERY STORE. VERY SUSPICIOUS!!! WHAT ARE THEY DOING WITH MY INFORMATION????????????????????????? ROOMS TO GO DOES EVERYTHING BUT PAT YOU DOWN BEFORE YOU ARE ALLOWED TO BUY THEIR CHEAP JUNK. NEVER BEEN TREATED LIKE THIS IN A STORE BEFORE AND HOPE TO NEVER AGAIN. THE WAY THEY SELL THEIR STUFF UP FRONT TO HOW YOU PICK IT UP FROM THE BACK AND ARE TREATED LIKE A CRIMINAL TRYING TO PICK UP THE THING YOU JUST BOUGHT IS A CRIME IN ITSELF. WHY DOES A RENT A COP AND ALL THOSE MEN IN THE BACK OF THE STORE HAVE A RIGHT TO TREAT PEOPLE THE WAY THEY DO??? CORPORATE, YOU REALLY NEED TO LOOK AT YOUR BUYING PROCESS. I CANNOT BELIEVE YOU TREAT CUSTOMERS LIKE THIS!!!!!!!!!!!!!
Terrible customer service. Even the supervisors are not helpful. I had a bedroom set delivered and the bolts for the bed were missing. everytime i called them i would get a different story. the finally shipped the bolts UPS and forgot to put my apartment #. if i had not called UPS i wouldnt have know. I called customer service and the supervisor had the nerve to tell me i did not confirm my address. THEN THE HOW HECK WAS THE ORIGINAL ORDER SENT TO MY HOME THE 1ST TIME. No one is helpful and when you ask to speak to someone else they will not give you name or #. all they say is "we'll have a supervisor call you back"DO NOT PURCHASE FROM ROOMS TO GO. THEIR SERVICE IS HORRIBLE AND TO THEM THE CUSTOMER DOES NOT MATTER.
U guys suck
Delivery drivers need to abide by speedlimits! Going 30-35 mph in a 15 mph neighborhood is unexceptible! Called rooms to go and was on hold for 10 mins too many!
Delivery driver almost killed me this morning. He/she sped up to keep me from merging onto highway 440 in Raleigh NC and almost shoved me into he guard rail. I will never even consider buying from this company.
Once I get the items I bought without any damages on them I will never ever go into another Rooms To Go they are a joke you pay all this money and their furniture is not the quality you think, they have replaced my damaged pieces with more damaged pieces, now I'm waiting on my third delivery if this is damaged we got a problem I want a refund Ashley here I come!
Miserable experience. Furniture broke after a couple months. Had purchased warranty! They would do nothingt to back their shitty crap!
Well I have to honestly say I have had the worst experience ever with the furniture I have bought. From dining room sets, living rooms and bedrooms. The Customer Service needs to polish up on personal skills, extremely rude. I have to give thumbs up to our Sales Person Mr. OT Everson in the Kissimmee Store. He tries his best to please and go the second mile but when it comes to trying to work with the rest of the staff, his hands are usually tied. We bought a living room set a Cindy Crawford Collection, was delivered 4 times each of which had to be taken back the same day, First set: had nails sticking out and would cut anyone who went by the set, Second Set: stained with black grease, Third time: time cushions torn and all the stuffing was outside, the third time we kept it although the legs were not on correctly. The tables had to be sent back, cracked at the edges and paint peeling off after 4 months, had to go and purchase new ones. We had the Protection Plan for the sofas, which they forgot to put on and the furniture had a tea stain, they told us at Customer Service we would have to get it professionally cleaned they fixed our problem by giving us a refund for the protection which was never put on, but we still had to keep the set would not replace since it was no longer in stock...New Years Eve the sofa's screws broke off and the cushions are on the floor now...waiting to see if they will repair or what they will come up with since they said "it has no warranty" . The sofa is not being able to be used...Bedroom set for my grandchildren had to be replaced, a $400 twin mattress sagged at the corner and they "courtesy" replaced it. Had to change the board under the bed, was bent so it was a "manufacturing" defect another courtesy replacement. My dining room table "squatted" legs spread apart the technician came to see it and came to the conclusion it was my floor, I took pictures sent them showing the split and they again gave me the "courtesy" of going in and replacing it with another one. I spent over $5,000 on furniture that if I had to do again would not ever go to Rooms to go again... very disappointed with their follow up Customer Satisfaction.
As I read the above reviews, the first thing that comes to my mind is "buyer beware". I wish I had found this site before ordering my grandsons' bedroom suite on-line. The deliveryman was cordial and brought everything into the room we had cleared. When he got ready to set up the bunk beds, he told me the hardware was not included in the packaging and he could not set them up. (That was last Friday, January 31, 2014.) He told me he would phone it in and someone would contact me about having a tech come out with the hardware and put the beds together. I never heard from anyone so I called the customer service number. RUDE!!! with a capital R! Her "I don't give a rip" attitude let me know right off I was probably in for a long haul. She said she would put in an order for the parts. IF they were in stock, they would be overnighted to me and I could call for an appointment. However, that department was already gone for the day and they wouldn't get the order request until Saturday morning. Saturday, I called again. I was emailed a tracking number. After multiple phone calls, I finally received the hardware Wednesday evening, after the customer service department was closed. I put in an email request to have someone come out Thursday. I have had no response from that request. I called customer service this morning as soon as a they opened and was told the first available tech appointment was Friday, February 14th. I told her that was totally unacceptable. That my grandsons had already been sleeping on the floor for 6 nights and I was not going to let them do that again. She didn't care. She said there was nothing she could do. I could either take that appointment or not because they only came out on Fridays. I asked for her supervisor. After about 10 minutes on hold, she came back on the phone and told me her supervisor was going to call the tech department to get an appointment for today or tomorrow and call me back. That was about 8:30 this morning. It is now nearly noon and I still have not heard from anyone. So, supervisor Ashley, if you really do exist, you are not doing your job. Does anyone here know how to reach a corporate officer? I want them to know about this experience. I have an email from Bizrate asking me to complete a survey about my experience. I am going to wait until the beds are put together so I can give a COMPLETE detail of this experience. NEVER again will I make a purchase from this company. I want to scream it all over social media. And, I probably will.
I purchased a complete dining rooms set in November 2013. Furniture delieved damaged. Customer Service attempted to replace 5 times - every time the delivery came with damaged merchandise. Now customer service is unwilling to replace merchandise. It's now March 2014. Worst place to purchase merchandise.
Buyer Beware!! Two broken kitchen chairs before they got into the house. Kitchen table has to be replaced; poor quality with nicks and scrapes. When I tried to just return the merchandise I was informed of their No Return policy which I knew nothing of. The manager, Emmitt, said I might have to hold the back of the purchase order to the light in order to read it. The customer is never informed verbally. After reading other reviews I must agree that Rooms to Go uses deceptive practices to make their profit, rather than quality merchandise. I find it hard to believe that Cindy Crawford and Sofia Vergera would allow their names to be attached to such an operation.
I purchased a bedroom set with Bucky board and a firm mattress from RTG. Seven months later, It was found to be sinking. An investigator was sent and measured the mattress and concluded that the mattress was indeed sinking. So an exchange was offered, however, by this time I no longer entrusted a mattress purchase to RTG. Since I could not exchange my old purchase for something else, I opted to get a firm queen set for my guest room instead. This was delivered and found to be a plush bedding set, when I specifically ordered a firm. At this point I am so tired of haggling with RTG until now I just simply refuse to purchase anything else form you. At firstI became a customer because of your deferred payments. But guess what, other furniture companies offer deferred payments as well. Your customer service need a complete overhaul or you WILL lose more customers !!!! Recommend RTG, I don’t think so. Although I will tell of my experience at RTG !!!!Deeply disappointed;
I'm going to keep reposting my complaint everywhere until someone takes this serious and contacts me.Hello,My husband and I were at the Katy (Brookshire) location today, 6/14/14, around 10:30 a.m. We usually love shopping at Rooms To Go, but today was our first terrible experience and first time going to this location. When we arrived, we weren't greeted by a sales associate. We sat on one of the displays, watching as other customers were greeted and also helped. We spent a total of 30 minutes in the store, observing several associates walk past us as we browsed, but no one said "hello" or asked if we needed assistance. We walked by one of the store managers (blond or gray-haired) and I said "good morning," but he didn't respond or acknowledge my presence. My husband also said "good morning," but we were still ignored. We finally came in contact with a Hispanic male (sales associate?) wearing a yellow polo shirt, which we had to approach because he also walked past us. We told him that we were disappointed in the lack of assistance offered, and the lack of good customer service/manners of the work staff. He didn't seem to care by his lack of help and response. When we told the Hispanic male associate that the store was such a cold environment, he stated that he felt the same way. Before coming in contact with him, an African American male, red-haired Caucasian older female, and a tall brown-haired Caucasian male walked past us with greeting us. We are not a couple who likes to play the "race card", but would hate to think that this particular Rooms To Go doesn't like to work with educated, intelligent African American people. After being in such a cold, unwelcoming store we decided to leave. After I got in the vehicle, my husband decided to return to the store to let the store manager know that we were unsatisfied with their lack of customer service, manners towards other human beings, and to let him know that he is in the same line of business and knows the expectations of "good customer service." The manager didn't give him a response, nor did he show that he cared about how we felt about our experience.As we were leaving, the store manager walked outside to apologize about our experience. We felt as though he only did this because his boss was standing there when my husband told him how we felt. His excuse for not acknowledging us was that he spent years around jet planes, causing his hearing not to be good. Even if this is the case, he did see us with his two eyes and didn't acknowledge us. My husband is former military and has hearing loss in one ear, but has the eyesight, manners, and professionalism to acknowledge others. I would like you all to know that this is the first bad experience that we've ever had at Rooms To Go. Our previous home was completely furnished from your store, and we WERE looking forward to furnishing our new home with your furniture, as well. We were ready to make a few purchases today, but this experience was ruined by the lack of customer service, professionalism, and regard to other human beings. We have never been ignored in one of your stores or been in such a cold, uninviting atmosphere. Although you all make fabulous, quality furniture, you have lost a loyal customer. Our expectation is that someone does take this complaint seriously.
I am a first time and last time buyer. the salesman did not give correct information about our purchase as a result we had issues receiving our last item. I will not be buying from rooms to go ever. And I will not recommend anyone.
IS THERE ANY ATTORNEY OUT THERE WILLING TO TAKE ON A CLASS ACTION SUIT AGAINST ROOMS TO GO???
I'll join that class. Rooms to Go has the worst customer service I have ever had the displeasure to interface with. Delivery guys set up my bed incorrectly, rendering it USELESS. Can't get a technician in to fix it until NEXT MONTH! Unacceptable.
I would gladly support suit. After 3 months of having to accommodate the worthless service of this company, I will gladly spend ATLEAST that much time ensuring that they feel it in their bottom line.
Worst customer service ever. I have a worthless sofa and loveseat that I am still paying for, and they say it's not their problem since I'm out of warranty even though they have it on record that my furniture was broken before my warranty expired.
Rooms to Go has the worst customer service I have ever had the displeasure to interface with. Delivery guys set up my bed incorrectly, rendering it USELESS. Can't get a technician in to fix it until NEXT MONTH! Unacceptable.
Being I have a spinal cord injury and can't walk to good and not long at all . In was refered to as a crippled by a sales women to which was doing everything in her power to do everything but get my husband's in the bed with her !!!!! This chick went as far as to telling him right where she lived and how to get there . Needless to say we left without a formal dining room set ...
7 weeks ago i purchased a loveseat and sofa, after 1 week i started to notice that the cushions were sagging and the material was rippled along the front of the cushion and the corners were empty of stuffing. Waited to see what would happen if no one sat on them, they stayed just the same, called customer service, tech came out to check cushions, said they were suppose to be like that !!! i am 130lbs. I am the only one using this furniture, i would like to see what it would look like if i had kids and grown men using them..!!!!! The report from the tech went to Corporate, woman I spoke to said she viewed the photos the tech took and said she didn't see a problem, also the tech said the frame and springs were just fine,, well how does he know when he didn't even turn the furniture over to see !!! she said that my complain was closed since there wasn't anything wrong with them,, I said it wasn't closed until I closed it !!!!! they are sending me 4 new cushions,, if they still aren't right and they won't take everything back I will be contacting my Atty and the BBB.. customer service is rude and nasty.. DO NOT BUY FROM RTG. Inferior merchandise and rude customer service..
bought my livingroom and bedroom set from rooms to go on the 19th of september and was soppused to be delivered on the 22nd one the delivery day i was shoucked that i got the wrong head board and foot board for my bedroom and the wrong pillows that comes with my livingroom set and the driver/delivery guy was unable to get my king size mattress upstears saying tha it wont go through the stears so i refused the bedrrom set and went back to the store located at 464 W. State Road 436 Altamonte springs , Fl 32714 and reschedled the delivery of my mattress for the next day and thankfully was a differnt driver from the 1st time and was able to get the matrress up with no problems at all.and today was my third delivery attempt for the rest of my furniture and i was schocked by having the same delivery guy that i had the first time and was not able to do his job i was soppused to get the rest of my missing/replacment item such as the right pillows the right cocktail table and in table and the right box for my matrress and of course my bedroom set but due to the bad customer service that rooms to go seems to be very good at it the driver decide it that the dresser will not go through the stears just like how sai the same thing about the matrress in the irst time then after couples of calls with his manger and were i was on the phone also with the customer service associate he went back to his truck and took the dressr and take off with out givin me any notice or even talk to me or telling me what hes about to do went to the store again and talk to one of the most unprofessional manager ' ERIC DORETY" with a ver bad attitude and a bad custoer service and body language make me feel like i was dealing with a ignoring person with no level of education what so ever but of course what you will expect from a furniture store they wont have a manager with a PHD even on there corporate level was not able to talk to some one who really cares about there customer needs verey disappointment and unsatisfied with them and there service bad managers bad customer service bad drivers/delivery guys nothing to be please with at all i will make sure that my review will keep going untill i get i call or contact from them
Omgosh I wish I had read the HUNDREDS if not THOUSANDS of bad reviews on Rooms to go before I bought from them! I am currently in battle with RTG over a turquoise hutch I purchased 2 months ago. They made me pay in full than made me wait 2 months as it was back ordered. Today , October 18th 2014 was the big day of my delivery. Guys called at 7:50am saying they would be here within 30 minutes. My window was guven 9am to 1pm. They were here before 8:30am, dumped it off and gone in a matter of 3 minutes. As we looked at it we could see clearly how defective it is! No wonder delivery guys high tailed it out of here! The 2 doors are crooked with huge gaps where hinges are and one door only closes 3/4 way. Customer service is absolutely HORRIBLE! A bunch of young girls who could care less! I have been passed around and told my story to several including "supervisor" that was a joke! One even laughed and said yep thats rooms to go for ya as I told her about this piece of junk!! I have been told 2 weeks for someone to get here and try and adjust the doirs. TOTALLY UNACCEPTABLY! As of right now I am suppose to be getting a call on Monday the 20th to schedule them to pick this up and return my money. WE ALL NEED TO CONTACT DATELINE, 20/20, Etc. To have this RIP OFF company exposed!!!! I will be first thing Monday morning.
Just some advise. As a customer you have options. You can file a complaint with the Better Business Bureau and The Attorney General's Consumer Protection Agency. These agency can investigate your issue at no cost to you. You can also share your personal experience with Rooms to Go on every social media site available to you.