Redbox Corporate Office Headquarters

18 comments
Redbox Corporate Office Headquarters
1 Tower Ln., Ste. 1200
Oakbrook Terrace, IL 60181 USA
Corporate Phone Number: 1-630-756-8000
Fax: 630-756-8888
Customer Service Number: 1-866-733-2693
Support Chat: Online Only



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18 comments:

  1. Would like a Redbox in the Vintage at Bremerton in Washington State.with no games. This is a senior apartment. Please put it up where the pop machine is.Hope manager will let you.

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  2. i will not use redbox untill they figure out a way to make it where i stop getting photo copies of games or jusr the bar code sticker every single time i try to rent a game. not only do i get screwed with no game but i also have to wait a week or more for my money back. i cant afford to drive all over farther and farther and waste gas cause they tell me to try somewhere else on the phone but some of the costomer service people are rude as hell and act like im some stupid moron. there should be a stiff penalty for thiefs stealing so they do not steal every game i want to try and rent but also should be more understanding to the people that get screwed and should do more than give u just a promo code and still charge me for that!!!!! i will never use redbox again and i will tell everyone i can not to anymore

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  3. THIS COMPANY HAS THE WORSE CUSTOMER SERVICE FROM ITS CUSTOMER SERVICE REPS TO ITS UPPER MANAGEMENT. THEY WANT TO CHARGE ME $26.00 FOR A MOVIE THAT I HAVE ALREADY RETURNED BUT SOMEHOW SOMEWHERE THE KIOSK DIDN'T READ THE MOVIE BEING PLACED IN. THE CUSTOMER SERVICE DEPT AND ITS SUPERVISORS HAVE BEEN GIVING ME THE RUN AROUND EVER SINCE. I'VE MAILED A WRITTEN COMPLAINT TO THE REDBOX HEADQUARTERS SO I HOPE THEY ACTUALLY DO SOMETHING ABOUT IT. I WILL NO LONGER RENT FROM REDBOX ANYMORE ONCE THIS PROBLEM IS SETTLED.

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  4. I am an avid customer with redbox, however I will no longer ever rent from this fraudulent company again! I rented a game a month ago and returned it 2 days later as I always returned within the allotted time. Come to find out they took $75 from my acct! I called customer service and they are telling me to return the video game and I will get a refund. I understand that people do keep these rentals, however I am not that person! I am so upset..$75 may not mean much to some people but that's all I had left to keep me going for the next few weeks. I do not recommend anyone to ever rent from there!

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  5. Redbox has thieves working for them. My card is only used at redbox and fraudulent activity appeared on that card over last couple days. Activity occurred in Illinois and offices are based out of Illinois. Coincidence? I THINK NOT!!! THIEVES!!!!

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    Replies
    1. Same here! They refunded the small charge, after I complained, for $3.24, now they are charging me $74.69 for some game, 4 hours from my town, that was never returned. Class Action suit coming up!

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    2. Same here. I'm being charged for late fees even though my bank closed my bank card for fraudulent charges that were ONLY charged to Redbox. Redbox customer service is a joke and won't assist me.

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  6. Redbox should be in truck stops you have a huge market here... I hope you hear me #truckerlife

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  7. I would like you to consider placing a Redbox unit at the Firelake Grand Casino on Interstate I-40 and Hwy 102 in Shawnee, OK. There are many of us who live in that area who have to drive all the way into Shawnee, OK proper to be able to rent movies. The area is growing and would be a great place as the convenience store...Firelake Plaza is open 24 hrs and is on a major highway. Would be great for truckers as well...along the I-40 corridor. Thanks and hope you can work something out with them.

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  8. I just had the worst experience with a customer service representative from red box. I must say this was truly ridiculous! On 9/26/15 @ 2:55 pm I spoke to Nelson Lopez Id# 3001018 who proved to be the crudest most demeaning and combative supervisor I've ever spoken with. Nevermind the original dissatisfaction that caused my call, once Mr Lopez was involved there was no assistance expected.
    I called in regards to a change on my account 9/25/15 forI just had the worst experience with a customer service representative from red box. I must say this was truly ridiculous! On 9/26/15 @ 2:55 pm I spoke to Nelson Lopez Id# 3001018 who proved to be the crudest most demeaning and combative supervisor I've ever spoken with. Nevermind the original dissatisfaction that caused my call, once Mr Lopez was involved there was no assistance expected.
    I called in regards $14.45. I haven't used redbox since August because the last time I did i got two charges for twenty plus dollars. Both of these caused overdrafts. With payment and fees I paid about $125 for four movies. I paid this and moved on. But now a month later I'm being charged again and this is going to cause another overdraft fees because it was unexpected. The only explanation I was offered was "it was pending"... "redbox has been trying to take it every week but you didn't have the funds" and "you did pay anything the first time". None of these makes any sense. All previous charges went to my account, why not this? Where was this pending for a month? Because nothing showed on my account until now. Which incidentally is the only moment that my account went low since the original ffiasco. And lastly how was I changed for payments that weren't made? I was forced to cancel my debit card because of this. I simply can't stand for being swindled again.
    As if this situation wasn't frustrating enough the person charged with assisting me with my concerns was completely disrespectful! There is no way that this man's position holds any value to him. I'm certain that this call can be retrieved and evaluated. Once you have done so I'm sure that you will agree this is not the perception you would like your employees giving of your companies ethics. Since I was advised by Mr Lopez that "he was the only person I could speak to" in regards to my concerns, i am determined to send this e-mail to every cooperate executive down to the lowliest of employees until this matter is addressed. I feel that despite to problem your faced with, as a customer service supervisor you are required to conduct yourself with a modicum of professionalism or change profession.

    ReplyDelete
  9. I just had the worst experience with a customer service representative from red box. I must say this was truly ridiculous! On 9/26/15 @ 2:55 pm I spoke to Nelson Lopez Id# 3001018 who proved to be the crudest most demeaning and combative supervisor I've ever spoken with. Nevermind the original dissatisfaction that caused my call, once Mr Lopez was involved there was no assistance expected.
    I called in regards to a change on my account 9/25/15 forI just had the worst experience with a customer service representative from red box. I must say this was truly ridiculous! On 9/26/15 @ 2:55 pm I spoke to Nelson Lopez Id# 3001018 who proved to be the crudest most demeaning and combative supervisor I've ever spoken with. Nevermind the original dissatisfaction that caused my call, once Mr Lopez was involved there was no assistance expected.
    I called in regards $14.45. I haven't used redbox since August because the last time I did i got two charges for twenty plus dollars. Both of these caused overdrafts. With payment and fees I paid about $125 for four movies. I paid this and moved on. But now a month later I'm being charged again and this is going to cause another overdraft fees because it was unexpected. The only explanation I was offered was "it was pending"... "redbox has been trying to take it every week but you didn't have the funds" and "you did pay anything the first time". None of these makes any sense. All previous charges went to my account, why not this? Where was this pending for a month? Because nothing showed on my account until now. Which incidentally is the only moment that my account went low since the original ffiasco. And lastly how was I changed for payments that weren't made? I was forced to cancel my debit card because of this. I simply can't stand for being swindled again.
    As if this situation wasn't frustrating enough the person charged with assisting me with my concerns was completely disrespectful! There is no way that this man's position holds any value to him. I'm certain that this call can be retrieved and evaluated. Once you have done so I'm sure that you will agree this is not the perception you would like your employees giving of your companies ethics. Since I was advised by Mr Lopez that "he was the only person I could speak to" in regards to my concerns, i am determined to send this e-mail to every cooperate executive down to the lowliest of employees until this matter is addressed. I feel that despite to problem your faced with, as a customer service supervisor you are required to conduct yourself with a modicum of professionalism or change profession.

    ReplyDelete
  10. Horrible customer service, can barely speak English - supervisors are always "BUSY". Well the Kiosks do not process credit cards with pins - found that out the other day. I forgot about that and reserved a movie online. Called customer service and they said I have to wait a day to get my money back - Ugg! But then I told them they should have a notice on the machine and online that you can't use credit cards with chips in it. The customer service rep told me that her supervisor said to contact my bank and have them issue me a card without a chip!!! Are you friggin for real?? That is the stupidest comment I have ever heard. Why would I want my card less secure? Total idiots. And if you call the corporate office number on the website another company answers?!?!?

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  11. These people are thieves, plain and simple! Stole money from my account, with some bullshit about needing to swipe a card to rent a game or movie. Bullshit. Clearly, they can!

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  12. Well it sounds like I have company - Returned a movie the day after I watched it and Red Box charged me $25 17 days later claiming I didn't return it. They offer no return confirmation number or receipt and can at will claim a movie was not returned. Pure snake-oil, highway robbery company. They know that Netflix will put them out of business soon, so they are grabbing every last cent they can before they close the doors for good!! Pathetic. Just another corporation focused on ripping people off for their own enrichment! I can't imagine why any decent person would want to work for a fraudulent company like Red Hoax!!

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  13. USA NEEDS TO STAD UPMay 30, 2016 at 6:59 PM

    Was on the phone with and of course he was arab and hung up on me and did not want to help me what has this country come to getting other country's to help the USA on a call

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  14. This company sucks!!! I have 2 free movie credits that I want to use for a FREE Movie and when I went to check out, because there wasn't enough money on my card, it would not allow me to use my free credits for a free movie. What good is a free movie credit if you can't use it? I called customer service, which, because this USA Company is so cheap, they outsource their customer service to the Phillipines. Because customer service is in a foreign country, they can't do anything for you except answer questions that a 10 year old can answer. Not to mention that they can't even speak fluent English and they are rude as can be. When I asked to be transferred to an agent in the United States, where this company is based, I was told that I don't have that right! Who the hell are these foreigners to tell me that I can't talk to a US customer service representative? This is Bullshit and doesn't fly with me. I am now gonna badmouth this company so bad. Do yourself a favor and don't use this company. There are so many Americans out of work because companies like this one want every penny they can get so they outsource their customer service to foreign countries half way around the world. That should be against the law!!! If you want to operate a business inside the USA then at least employ Americans to do the customer service instead of foreigners who have no respect for America to begin with!

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  15. Charmaigne: Hi my name is Charmaigne, please give me one moment while I review your question.


    Charmaigne: Thanks for patiently waiting, Tim.


    Charmaigne: Thanks for your interest in Redbox!


    Charmaigne: May I know if I am speaking to a store manager?


    Tim Broome: We currently have 1 box at the CVS drugstore we are rapidlt growing town and we just got a new Walmart Superstore


    Tim Broome: No I am not a mgr


    Tim Broome: I am a Customer


    Charmaigne: I see. All Redbox locations nationwide are owned and operated by Redbox Automated Retail.


    Charmaigne: At the moment, we're not accepting applications for new locations as we focus on optimizing our existing network of 35,000 locations.


    Charmaigne: Now what I can do here is pass your thoughts along to the right department for them to review if there would be future opportunities of expanding our network.


    Charmaigne: I apologized on this disappointment. Is there anything else I can help you with today?


    Tim Broome: In this town everytime I go to rent a movie the line is a block long then if you don't get tired of waiting in line your lucky if you can get a movie you haven't see yet


    Charmaigne: I totally understand that, that's the reason we will send a feedback for them to review the chances.


    Tim Broome: I understand Redbox was just acquired by Apoolo is this correct?


    Tim Broome: Apollo


    Tim Broome: I mean it is getting really frustrating for me to go there and get nothing,I just went yesterday and today and nothing.I might as well go to the Movie store if I have to drive to the next big city which is 10 miles away


    Tim Broome: Are you still there?


    Charmaigne: I really do apologized but we're not accepting any new applications for the meantime.


    Charmaigne: Yes.


    Tim Broome: Geez just a waste of time energy and gas for nothing


    Charmaigne: If you wish to know more on the acquisition, you can go at http://newsroom.outerwall.com/ .


    Charmaigne: I really do apologized but is there anything else aside from this?


    Tim Broome: oh yeah It said if I joined the text club I would receive free rentals at least 1 time a month I joined 3 months ago and I haven't gotten 1 yet.Do you know why?


    Charmaigne: Hi, Tim. I have not received any response from you for a minute now. Just checking if you are still available to chat? Don't worry, I will be waiting for your response for another minute.


    Charmaigne: We have made changes on our promotions.


    Charmaigne: Most of the promotions are directed to our web site or social media accounts.


    Tim Broome: not according to the site


    Charmaigne: Some may be sent through email or text but it still depends on our marketing department.


    Charmaigne: You can also check http://www.redbox.com/deals .


    Charmaigne: Are we all set for today?


    Tim Broome: so what your saying is what you guys promote isn't true?


    Charmaigne: Not really but we're not liable to provide promotions.


    Charmaigne: We can send promotions depending on when the marketing department decides to.


    Charmaigne: If you wish to learn more on our ongoing promotions, you can check http://www.redbox.com/deals .


    Charmaigne: Is there anything else I can help you with today?


    Tim Broome: well ok then I will copy and paste this and I will contact corporate and let them figure this out.Also the bbb


    Charmaigne: We do respect that decision of yours.


    You have disconnected.

    This was the Conversation I had about Redbox and why they advertise 1 thing and then admit they lie about it.Fuck You Redbox

    ReplyDelete

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