Red Robin Corporate Office Headquarters

181 comments
Red Robin Corporate Office Headquarters
Red Robin Gourmet Burgers, Inc.
6312 S. Fiddlers Green Circle Suite 200N
Greenwood Village, CO 80111 USA
Corporate Phone Number: 1-303-846-6000
Fax Number: n/a
Customer Service Number: n/a
Email: online only



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181 comments:

  1. Resaurant in lincoln, ca is excellent...server brian is outstanding!

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    1. Red Robin Restaurant in Indianapolis In Castleton
      I had the worst experience.Besides the host Bobby and NIKEE they were great. My waitress(Haley) was very rude and nasty. She greated every table expect for ours.My family and in we extremely pissed (excuse) my language. My food was cold due to here standing around on her phone yelling at the employees. SOMETHING NEEDS TO CHANGE BEFORE I SPREED MY HORRIBLE EVENING WORD OF MOUTH!

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  2. You have a server at the red robin at the waterfront her name is Michelle J. She was very nice, patient, very nice to my kids. Her service to me and my family was great!

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  3. I visited your rastaurant in foxboro ma.on nov 19th thought the place looked nice but we got there it took a long time for our server to take our order and there was only 2 other couples in the restaurant. When we finally recieved our food the french fries were cold told the person who brought out food she ordered hot fries but i couldnt wait for fries to come out and eat with my burger cause that was getting cold also so i ate my food without the fries. Our fries came out about 15 minutes later but was done eating so they just were wasted. I would not reccomend your restaurant to anyone if asked how it was.

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    1. Obviously, Red Robin does not care about customer service. i tried to make a nice complaint about how we were cheated at their resteraunt, and I cannot even find a place to do so!

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    2. Well, I finally got this to publish after many tries, so here goes:
      My sister and I got take out at the Plaza Bonita Red Robin, and they left out the side. That would not have been too bad, but we ordered and PAID for TWO milk shakes, and BOTH shakes were less than half full in the to go cups!!! Obviously, they made one shake and divided it into two cups...too bad they actually charged us for two shakes!!!!

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  4. Tried to eat at the Norman,OK at 5:00 on a Sunday...the rude hostess told us (the ONLY people at the door) that it would be 10 minutes before we could even sit down & order a drink bc the kitchen was backed up from a 4:00 rush- we have a hungry 3yr old, if you can't staff appropriately on the weekends you're an idiot- called to talk to the manager & he was just as rude & ignorant as the skanky blonde hostess. red robin just lost our business forever.

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    1. I you know, that my husband worked at a Red Robin in MA he got hurt. Was told buy the general manager that they were waiting to get back to them about when he could come back to work, he was told he was on workmen's comp we never received anything in his two day paycheck his balance in his work card was 0. They ignore him do not return his phone calls and I believe it is just a pack of lies. Now it is the holiday season no money coming in except my paycheck. As long as they have their job and good pay they do not care about employees that work or worked for them. PS He thought the general manager had his back. Instead he got stabbed in it.

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  5. Instead of no tolerance, you should really find out the facts......

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  6. Your pricing has become unaffordable for family outings. Children menu prices are $3.99 for grilled cheese & one choice item, drink is lemondade or milk included. As a grandmother on an outing in Madison yesterday, there was not a single item for adult sandwich below $8.00. My favorite was always Chicken Whiskey & it has skyrocketed from $7.45 to $9.49! Asked for just a single burger and was told there was only a double burger available for $6.99. For my age I'm not inclined to eat "double." 3ove my Coca Cola so ordered that. Price was $2.49!!!! No fries are included w/Children's meals anymore, mine were shared w/my 2 young grandsons. Total bill w/o gratuity was $21.06. That is for 1 senior + 2 children ages 5 & 3. The service was good so our waiter received a $4. tip. "NO MORE RED ROBIN outings I told the boys." Enticing arcade games are $1 / pull & that was denied them. GET REAL! It's all about making $$$$$$$$$$$ It's not FUN anymore.

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    1. You get real! Your lucky you got that as a total. That is a good price. How about you just make sure your kids are having fun. This is not the McDonald dollar menu.

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    2. It is called menu cost. Produce goes up so prices go up. At least you gave a 20% tip unlike most people that go to red robin.

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    3. A single side with the kids meal means that they can get fries, now if the child chose something other than fries that is their own fault. Your Coke costs that much because it is bottomless as well as your fries which is one reason your sandwich cost went up.

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    4. Red Robin used to be all about values...now it is a money hungry corporate mess! Which keeps the workers from being able to provide you with true customer service. Their pay is threatened if they don't follow the corporate guidelines and customer service is no longer a value needed to serve. Trust me, working for the company is even worse! Just to throw it out there, the kitchen's inability to get food out in a decent time frame brings the whole restaurant down.

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  7. OH MY!!!
    YOU DELETED MY ENTRY WHEN I HAD NO HOST NAME & HAD TO R06 EVERT TO ANONYMOUS!!

    It was about pricing folks. No senior prices. Children's are minimum $3.99 for grilled cheese plus one choice item. Fries are not included. Grandmother shared mine w/cheapest chicken sandwich of $9.95 and Coca Cola $2.49. Total bill for outing = $21.06 and $4 tip for a good waitress. GET REAL RED ROBIN....It's all about YOU making $$$$. It can no longer be a treat stop w/grandchildren.

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    1. Why no "yummm" on the commercials any more?

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    2. They'd rather use the "F" word in commercials now!

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    3. Diane M DonnellyMay 10, 2014 at 10:00 AM

      AGREED !!!! What advertising agency AND corporate decided that "F---" belonged in a commercial????!! I have 5 adults ( 41 y/o - 63 y/o ) that will NEVER go back to Red Robin.

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  8. I will be checking back to see.

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  9. greenville sc has the most unfair treatment with regards to staff scheduling. servers schedules are made according to what guests order. for example, if guests order water or "budget priced" menu items this makes the servers sales lower and results in an unbecoming schedule for the following week. servers are also ranked by "top 10" & "bottom 10" and these rankings are posted weekly. the entire management staff plays favorites and if anyone goes against them this too reflects in scheduling.

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    1. this at all the rr................

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    2. Agreed... Ive worked at 2 RR and I noticed they each have cliques and show favoritism

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    3. If it makes you feel better, i cant trade anybody my shifts because of this. Ive been with the robin almost 8 years and its gotten worse and worse every year. Poor management selected. I work with crybabies and shit talkers (management). If they (god forbid) have to actually help anywhere they het upset and start berating and belittling us team members. But if they get to sit on their fat asses and eat they are fine.

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  10. I wouldn't recommened eating at any Red Robin after my experience eating at the pittsburgh mill in tarentum,pa.I ate there daily & was one a first name bases withmost of the staff.My daughter works at the mill so we would eat there everyday after her shift.Then I was eating french fries to bite into a metal hook looking object ( it broke off from a metal scrapper to clean grease) I broke my back tooth over it.The manager & their health insurance lied & avoided me as well as corpt office.I was only asking to get my tooth fixed no money.The manager Erin Beth at the time told us it isn't uncommon to get metal but usually its in the hamburgers,the company they get the meat sometimes has little metal pieces.Should make you think twice on paying that much for "metal burgers".Maybe they just need a lawsuit

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  11. Works at the mills mall..typo

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  12. Garbage served with total indifference at Red Robin in Salem Oregon. January 29, 2013

    Spent 30 dollars on a an uneatable cob salad and a burnt Whiskey River BBQ burger. After the waitress - Brittany- dumped the slop on our table she disappeared until she brought the tab. (We did see Brittany once across the room with several other staff members singing Happy Birthday to a big table. Hope they tipped her, I didn't) .No soft drink refill (the glass was half empty when she brought it with Coke all over the outside) no bottomless fries other than the 8 slightly cooked ones that came with the burger.

    A manager (woman with short black hair) walked by our table three times and did not stop in spite of us trying to wave her down. The first time she came by she said "How's your food. Enjoy!" and walked away without giving us a chance to tell her in spite of my attempts in a loud voice to get her to turn back.

    When I complained while leaving, the girl at the door was nice but didn't know how long it would take to get a manager for us. I called the restaurant after going home and spoke with Ashley who said she was a manager and said she wanted us to come back again but it was obvious there was no real concern.

    We won't be back and you can be sure I will spread this tale of a rip-off far and wide here in Salem. Too bad, you used to have a good eating place. Must have been bought out by Jack-in-the-box since we were last there. It was that kind of experience until time to pay.

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  13. My husband has been sick, so he didn't want a big meal. We told the waitress Deanna at your West Covina restaurant that we wanted to split a meal. She not only accommodated us, she split our Simply Chicken meal on two plates. How thoughtful and pleasant she was. People like Deanna, make me not hesitate to go back to your restaurant. What an asset she is. Thank you!

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  14. Has there been a recent change in Management at the Pleasanton, CA Red Robin?

    Although past experiences have been OK, tonight WAS NOT.

    The place was not busy when we arrived, but started filling up about half an hour later. We noticed everyone around us (who came in 20-30 minutes after us) got their food, and we were still waiting. We finally asked the waitress if our food was coming, and she said, "Well, I put the ticket in!" and disappeared. No apology or reason given when the food finally arrived nearly an hour after ordering. (It was nothing fancy--just a couple of burgers and a sandwich.)

    Towards the end of our meal the manager stopped by to ask if everything was OK. I told him what happened, and we were surprised by his non-reaction. He said, "Oh, sorry to hear that," and made a lame excuse that they were really backed up. (Never mind that wasn't the case when we ordered our food nearly two hours before.) He offered no adjustment to the bill, or anything else that might make a disappointed customer think about coming back.

    Guess we'll take our business elsewhere until there's a change in management and waitstaff. In the meantime, I hope they learn to show their customers more appreciation.

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  15. Davenport, Iowa Red Robin, has been very good to us.. good food, great servers and if you dont go during a busy time fast & hot delivery.
    I dont usually write opinion on customer service cards or at thier websites. But lately i have noticed some issues at our Red Robin. It seems to be the same as other posts i have read, customer service. Not by the servers, but the atmosphere and a few managers.
    Two seems to do a wonderful job when we have been there, while two others seem to do nothing but stand around.
    I am not in thier shoes, so i dont know if that is thier job description. Although i think the counter can stand on its own. Gee, shouldnt you talk to your customers or help your staff when its busy?
    I have heard other people talk/complain about the same thing. Most afraid to say anything. So i had to vent for all of us.

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  16. Hello, I have been a red robin customer for 12 years and have always loved the service, unfortunately this experience was awful. We were seated at a table in the bar section of the Smokey point, Washington red robin on a Wednesday, and the bartender/server named Melissa was very rude with my mother and I, she was using very foul language and telling us to hurry and f#@%ing order, when we did order she proceeded to tell us how much this dish sucked and how we wouldn't want anything fromthis menu. We then overheard her talking on the phone that her and her family were trying to rid themselves from lice!!!!!! We very quickly got up and left the restaraunt and went to the ram restaraunt where the service was clean and polite and the food was excellent. I have been making sure I spread the word of mouth about the poor, impolite, and disgusting service that was provided at red robin smokey point, washington.

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  17. I'm a red Robin employe have been for over three years at the red Robin I work for in Bellingham WA 98225 the manager Jake lofton has been closing doors early also has been giving employees free food from front of the house only the ones he likes or gets along with and if that's how it keeps going we are going to see a lot of us leave due to the lack of a manager and rudeness we have in him

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  18. Greetings, My wife and I had stopped at the Red Robin Restaurant, in the Tucson Mall, on April 19, 2013 @ 5:57PM, for a meal, prior to heading to our home for the evening. I had Fish and Chips, (Sweet Potatoe Fries), and my wife had one of the Red Robin Burgers. The meal which my wife had consumed at the restaurant, caused my wife to develope Food Poisoning Symptoms, within 4 hours, of our arrival at our home, And, my wife had/has been suffering from the Affects Of Food Poisoning, throughout last night, and, continues to suffer from same, Right Bloody Well Now! This morning, this American Patriot Consumer, had placed a telephone call to this restaurant, asking to speak with the manager, which I did! The manager of this Red Robin restaurant, had advised me, that he was the Owner, of this particular restaurant. This man then went on to say to me, that it takes 24-48 hours to develope Food Poisoning, Which IS By The Way, FAULSE, In Accordance With, "The Center For Desease Control", as well as, Many Other Medical/Research Professionals, with whom I HAVE Contacted in this regard! The conversation which the onwer/manager and I had, from that point forward, had been an Educational One, for the manager that is! This American Patriot Consumer, Retired United States Marine, having served a 25 year career, in Our Country's Corps Of Marines, "Takes An Extremely Dim View", of Anyone, or Anything, which Attempts To, Much Less Mind You, Does Affect Any HARM To/Of My Wife, In ANYWAY Mind You, As Well As, Do I NOT, I Repeat, I Do NOT Condone, NOR Shall I EVER Be Accepting Of, something being said to me, which I KNOW To Be FAULSE, Period! That being conveyed, please read on. Who ever the person, and or, people had been, who had/has advised the owner/manager of the Red Robin Restaurant, at the Tucson Mall, here in Tucson Arizona, that it takes, "24-48 hours", to develope any one, or more mind you, of the many symptoms of Food Poisoning, had/has, "ILL Advised" this owner/manager, Period! The actual cause(s) of the Food Poisoning, (1) Bateria, (2) Viruses, (3) Parasites,(4) Chemicals, which cause the Food Poisoning, are mind you, PER The Center For Desease Control, which the following Does apply here, and I quote, "Foodborne Illnesses, CAN Be Prevented, by Properly Storing, Cooking, Cleaning, and, Handling Food"! Now, for the record here. Neither my wife, Nor myself, shall dine at this particular Red Robin Restuarant in the Near, or Distant Future, And, that WE, my wife and I, Shall NOT, I REPEAT, WE Shall NOT, recommend this Restaurant Chain, to ANYONE, especially mind you, should my wife, Require To be Hospitalized, due to this Food Poisoning Developement, which Shall mind you, be the Prime Situational Circumstance, to have my Attorney, bring forth the LAW Suite, against Red Robin Corporation, accompanied by, "ALL", and I Do Mean, "ALL", of the Media coverage, which Shall CERTAINLY be following such proceedings!... Thank you for having taken the time to read what I have conveyed herein. Sincerely, "IRONHAND", GOD COUNTRY CORPS, Ambassadors In Green, Any Clime Any Place, "SEMPER FIDELIS"... "American Patriot Consumer"...

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  19. Greetings, It is now 1540 (3:40PM) MST, here in Tucson Arizona. My comments have NOT been posted herein, Due To The FACT, that the Red Robin Corporate types, Do NOT like what I had conveyed to them, on this site, regarding the FOOD POISONING, which my wife had developed, within 4 hours of having eaten a Hamburger meal, yesterday evening, April 19,2013 @ 1757 (5:57PM) MST, at the Red Robin Restaurant, at the Tucson Mall, here in Tucson Arizona. So, now that the Red Robin Corproate types, have NOT allowed for my comments to be posted herein, this situation, they SHALL BE Aired, by the National Media Fest, via my ATTORNEY's direction! Perhaps NOW, you folks, at the Corporate level of Red Robin Restuarants, shall actually Listen, and Listen Well, to what this American Patriot Consumer, ~Esq~, has to say!!!

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  20. greating, i received a email from a employee who told me about a waitress in rochester, ny in henrietta her name is jordan and is dating a cook in the same place that she works i was told that this not professional in the same business because people see and hear when they have arguments and does look good the manager should take stern action and have them both terminated immeditly.

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  21. I am getting so impatient with the Red Royalty Rewards card. Several times my family has had our cards deactivated or no longer able to slide. The solution? Hand us a card and tell us to register it online. This requires a different phone number and a different email which we've started running out of. Not only that but we've lost accurals from the previous cards due to these constant changes. I tried using the website to contact them but the website acts like it didn't send or even acknowledges what I put. I hit the submit button and it goes gray but the box doesn't dissapear and the only option is to cancel the submission.

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  22. Red Robin is the last of the great restaurants, we love it here and
    we're are looking forward to getting a new one built closer to us!
    I've left a message for Chris in the corporate office with a great
    location in our highly developing area (crossing our fingers)!

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  23. This comment has been removed by the author.

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  24. As a vegan I find your commercial advertising your new Garden Burger offensive...becoming a vegan isn't a "Thing that one goes through" it's a lifestyle consciousness one chooses Why did you but the Garden Burger on your menu? $$$$$ you need to cater to your customer $$$$$, and then you insult us

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  25. I went to the Red Robin in Springfield, MO and when I went to get tp out of the holder a pair of bloody panties fell out as well. That is the most disgusting thing I have ever had happen to me. I became physically ill and threw up when I got home.

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  26. RED ROBIN IN REDLANDS has the worst bar management I've ever seen. How do you expect people who like to go out and drink sit at the bar when STEPHANIE took REDLANDS best RED ROBIN bartender away from the bar. I'll never go back to RED ROBIN again!!! Thanks STEPHANIE for ruining the bar and taking away the best bartender you had!!!!

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  27. I dined last night at the Pensacola, FL Red Robin on 9th Avenue. My experience was negative only because of the manager! I was sitting close enough to the kitchen area that I could hear everything, which is normally fine. However, right after our entrees arrived, I heard a manager (I think his name tag said Joe) talking trash about an employee. I found this childish and unprofessional. My husband and I became even more appalled when a waitress, I'm guessing the one he was talking about walked up and clearly heard him. He didn't even act like he cared. Granted I have no idea what happened behind the scenes after but if this is how employees are treated at Red Robin, I'm not sure if I will be giving them my business any more. If I treated my employees like this, I wouldn't have any left.

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  28. Red robin in Covngton WA is not a place to take your family because the cook Nick Kintgen/Helland is hi

    g his mom from the law for escape, ccustodial interference, and thousands more in warrants.


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  29. Hello,

    I need to file a complaint about your Issaquah, WA location.

    An ad was placed on Craigslist for line cooks in Issaquah and Redmond, WA. It never stated it was a part time job and I'm looking for full time. I applied and got a call the next day from Luis, the kitchen manager from what I was told. He asked me to be there at 2pm. I was there 10 minutes early and had to wait till 3:10 for him to come out and talk to me.

    He stated he was sorry for the wait and looked for me. I was in the same spot for an hour and twenty minutes and he NEVER looked for me. I saw him one time deliver some food out to the bar, walking right past me and watched the whole time for someone to come and get me and no one did.

    When he finally did come get me, we sat down, he asked for my work history, which is very extensive and then he told me, "we only have part time work". I had waited and hour and twenty minutes for someone to tell me, after lying about coming to find me, to tell me (very sheepishly) that there were only part time positions. I was furious and wasted my precious time while my father-in-law was in life threatening surgery as I need a job to support my family, only to be told this? Your ad states "to embrace our core values: Honor, integrity, seeking knowledge, and having fun but also committed to delivering superior "unbridled" service." I'm seeing this does not apply to all your workers OR management.

    I'm so disappointed in my experience there and expected so much more as I've been a Red Robin customer since you started your business, and my brother worked at your very first location in the University District of Seattle.

    I'll not be participating at your restaurants anymore due to this total lack of respect and politeness by your management. I expected, as I said, so much more.

    If you are going to advertise, please state all the facts so people that are trying to get ahead and work for a place they respect get the whole truth upfront. He didn't even state the position hours when he invited me to be interviewed.

    If I don't get a response from this, I'll go higher and talk to the corporate management somehow. I've never done anything like this before as far as filing a complaint like this, but this was over the top. He was a poor example of the previous quality and service I'd come to expect from Red Robin.

    Disappointed in Issaquah,

    Michael Cambern
    PS... you would have gotten a STELLAR employee.

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  30. If I don't get a response from this, I'll go higher and talk to the corporate management somehow. I've never done anything like this before as far as filing a complaint like this,over here in burlington,nc their is the biggest dope dealer workin their and a waitress workin their ,they wont hire good ppl just dope dealers as bus boys his name is barry white if u give him a drug test he will fail ,,i wont go their again as long as he is still workin their .i try too tell red robin bout him ,but they wont do anything bout it ,

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  31. The GM at the Santa Maria, CA Red Robin has favorites, doesn't give everyone a chance, and plays a large role of Discrimination. This isn't about me, but about a good friend of mine working there. This person has and continues to strive above and beyond at their job and deserves to be promoted to a server instead of the GM hiring outside servers. Please do whatever it takes to help my friend. This person deserves better than how she is currently being treated.

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  32. Web site does NOT allow you to complete any complaint infor. the drop down menus are not dropping to valid states or location.

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  33. my family and i went and at at the red robin located at 267 N Milwaukee in boise id
    we had the worst service, the worst food, ended up sick from eating there, asked for a refund and got told by Matt and Jeff that they cant give a refund or do anything for me at all to make this right.. well spending 45.00 and having that type of service and nasty food is wrong.. im trying to warn the public about them.

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  34. my family and i went and at at the red robin located at 267 N Milwaukee in boise id
    we had the worst service, the worst food, ended up sick from eating there, asked for a refund and got told by Matt and Jeff that they cant give a refund or do anything for me at all to make this right.. well spending 45.00 and having that type of service and nasty food is wrong.. im trying to warn the public about them.

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  35. Hi I work at a red robin in colorado springs. On north carefree and powers. I have been here for eight years. Love my job. In the 8 years I've been there I've seen a lot of people come and go. Managers especially!! I want corporate to know we now have the best manager staff. They all try to inspire us to do better. My gm is the best in the world!

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  36. For a number of years I have enjoyed the food at Red Robin (RR) burgers and spirits. Sadly, no longer. This Corporation's stock is up 100% over last year. In that same time, they decided that their new policy was to eliminate all supported employees with disabilities. Sorry RR but I frequent places who place value on people with disabilities working!

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