Thank you for the Coffee coupons received today by mail. I enjoy a cup of RaceTrac coffee almost every morning and it is thoughtful of you to reward your customers.Again Thanksjim MeunierAthens, Ga
the Race Trac on loop 288 and Brinker in Denton Tx is terrible customer service sucks. I was in there for a hot dog the buns hard as a rock ask for couple of fresh ones waited 10 minutes still had no fresh buns. But the people working had time to BS. Flors are alway nasty and sticky its turn in to a horrible place to stop at.
I worked there no breaks no lunch I was an outstanding employee worked there until my ninth month of pregnancy they fired me for having a baby lol wouldnt hire me back said i wasnt racetrac material mmmh ok mind you i never missed a day never had a write up and was running shifts training to be a supervisor before i left. They lied and said i could have my job back after i was physically better. Gave them the doctors clearance and they kept bull shitting me round trying to waste time so i couldnt get unemployment. I filed for unemployment and they keep appealing it. Right now I have a notice of docketing from them. I think its horrible how they treat thier employees.
Sounds like you got fired for your attitude, not being pregnant
She is also legally required to take her breaks. They can get in trouble for not giving breaks. Probably fired her for saving their arses.
I like RaceTrac and their local station is closer to me than my local QT. But time after time, when I stop there for the convenience of the proximity, I stand in line and wait while one or two employees are stocking or working at the 'desk' behind the counter. I am always flabbergasted as the line forms to several people and the employees seem completely unaware while they do other tasks. This is actually joked about amongst my friends as we comment on how that *never* happens at QT. If there is more than one customer in line, they call out for another employee to come to the counter... and they do! They drop everything and hustle to another register. The difference in this one customer service effort is extremely noticeable and appreciated by customers. I think RaceTrac needs to emphasize this to their staff.
The Racetrac in Burleson on Alsbury needs a manager that is kind and experienced with customer service. An older man getting coffee one morning and there was no creamer. He ask the manager of the store where was the creamer and the manager responded back to him "how should I know I don't use it."I was beside myself. This man whose name is Victor, is rude. I am a manager of a large company and have been for 22 years. I visit this store often and am amazed at times what I see. You need to listen to emplyees that work there and find out how he treats them. You have several customers that have stated they will not come in the store while he is there. This is unexceptable
In Mississippi I hear Raceway you should just stay out of them. CAUTION
Race Trac in Melissa Texas Stopped by to get gas, the message at the pump said to "see attendant" I went inside and the young man told me the card reader was not working, so he pre-charged me $50.00 in gas. I only used $38.50 and went back inside and he gave me a credit for $11.50. When I got my bank statement, it showed that the credit had been issued, but that it was re-applied. So they got $50.00 from me. I called the manager and he said it was an issue with my bank. I called Race Trac corporate and spoke with a "Janet". She was extremely rude and tried to tell me that I must have gone back in to the store and swiped my card again for $11.50! Seriously? She would not let me fax her my receipt and my bank statement. I spoke with the manager again and he was just as rude. He said he would get back with me. He never did! My bank cancelled my card because they said it had been tampered with. I am still waiting on a refund! This happened on 4/29/2013. Tony Pettis store manager and Janet at corporate are two very considerate people and I can bet that if this was their money, they would be getting it back in a hurry!
Racetrac has to be the worst company ever. They single out some of the employees and treat them like shit. Managers are rude and so are the ones at the corporate level. Promise their employees when they are hired full time and then their hours are cut and some get as low as 12 hours a week while the managers get 47 hours no matter how they do their job. Managers, try living on what the regular employees make. I have seen managers stand around while their employees do all the work. Managers are suppose to work along with their team and motivate them. Their have been some instances where a manager has totally singled out an employee to where it became an harassament issue. Their core values mean absolutely nothing. Their not honest, their not respectful and they don't have positive attitudes and they are not efficient and they do not incorporate team work.know wonder they have a big turnover in employees. And corporate could care less.
I think it's terrible that Racetrack can have different prices on their gas when were in the same county and have the same taxes in Citrus County Florida. We have three stations in our county. One in Inverness,10 miles, from Crystal River and 1 in Homosassa 8 miles from the Crystal River one. Inverness say's it's because they have more traffic. That's BS as theyall are terribly busy. I usually have to pay more in Crystal River. It's not fair. I will look else where. I know corporate doesn't care about a small place as Citrus County Florida
Ractrac,located on West 192 near Celebration,Florida is suffering. Good prices and location. However the new management, if allowed to continue will reduce revenues and make paying clients go across the street. The ones that buy gas for the cars and fleets,cartoons of cigs,gallons of milk,etc, like the small discount, but the females buyers and business males and vacationing families find peolple drinking out front of entrance and exit ways,disturbing. Beening asked for extra money and cigs at the pump is not normal. The management/security need to step up tell them to move on/off property. The law has chased them off the corners and they find Ractrac to be ok to pander/loiter. Maybe even do commerence.....Forward to Risk Department.
Race Trac 620 E Berry st Ford Worth tx This !!!Store Marager young girl have Attitude not know how to treat people choose this company need to hire better employees
I have finally had enough of the TERRIBLE customer "service" at our local Racetrack store. My husband and I have been daily customers there for over six years now. The store is directly across the street from my house. From now on I will go out of my way so that I NEVER enter that or any other Racetrack AGAIN!We always enjoyed great customer service until a few months ago. There is a new woman who works the night shift and she is so incredibly rude to customers. It seems as though she goes out of her way to do so. The first experience I had with her, I cut her slack. Maybe she was having a bad day. After multiple, very unpleasant encounters, I've had enough. She is miserable and downright rude! There is just no excuse for her behavior. Monday, I will be personally calling the corporate office. Hopefully they will be able to display better business practices and customer service skills than their employees.RacetrackNorth Courtenay ParkwayMerritt Island, Florida32953
I don't like it cause they need to hire better people
Race trac in orlando by forthsy rd. And colonial ,you"re managrr jose needs a visit from a district manager,very abusive with his employees, crazy hours to them I urge you to look for better people to manage your stores. Great employes need good managers!!!!not abussive ones...please make sure you look good into it,thanks.
WHY DO you NOT have cameras OUTSIDE your stores????? I almost got hit in the parking lot and it is total BULL CRAP because of instances like what i went through. NOW i have NO evidence!!!! GET CAMERAS ON ALL YOUR 24/7 STORES!!!!!! The one i am referring to is the one in brooksville on cortez blvd, near i 75.
You know what would be awesome? If you didnt take 99 bucks from me when i only pumped 8. What kinda robbery is that?
I want my money back...that would be awesome.. take my money for paying at the pump? Wtf
Racetrack on Buckingham in garland..Ever since they hired Whitney as a night manager she never has any coffee available. Every other night manager did.then when I asked she just laughed at me like it was a joke.I would never go there again and I've been a loyal customer for over eight years.
Whats the point in allowing comments if you or whoever running this thing, doesn't even answer or respond to them
You will be answered in the order it was received. Thank you for shopping @ Racetrac
Really? Do you see anyone elses statement been responded to?
There always seems to be a long line with only one register open. Shift manager is always staring into his computer, other two employees are sweeping or reloading the hotdog station. I frequent numerous locations in central Florida and this always seems to be the case. Assign one floor person for cleaning and restocking, two on the registers, and wake up the manager when additional help is needed.
Just wanted to thank you for the free coffee week in Ocala FL. That was very thoughtful. PS. Would you consider offering the QnA coffee Brand? Thanks again for all you do.
Night shift manager at store #95 in Port Charlotte Fl is extremely rude and obnoxious. Never has any coffee available and if you ask him to make some he tells you to have a different kind all the while he is busy flirting with the young girls. Myself and a vast majority of my employees frequent racetrac every night. No more talking to corporate doesnt help. So I am taking my corporate account somewhere else.
I used to love Ractrac! Then my husband got a job as a GM at one, and we were so excited to finally have a job where they tell their managers they only work Mon. thru Fri. from 6-3. We thought we would finally be able to make plans and do things as a family because every other manager job he had, had the worse hours. We thought Racetrac would be the place to be because it sounded like they strive to be one of the best places to work. Then reality kicked in!!! As soon as he was out of training they mad him a guest manager in a store so the GM could take a month long vacation from it. The GM is a horrible woman, and the staff at this place suck. Now he is working every day, even at night, he has to go in on weekends because no one in the store shows up to work. We can not do anything! They ruined Thanksgiving for us because he had to work through because no one came in! Now its looking like Xmas will be ruined as well!!! He was only supposed to be working about 45 hours a week, and he's been working about 70 hours a week. He fired a person for not showing up for their shift and corporate hired them right back. If Racetrac corporate does all of the hiring for the stores, and doesn't allow them to do it in store then corporate should be the ones who have to cover all these shifts when the losers that they hire don't show up. We thought Racetrac was going to be different, but they are actually worse. At least the other places had a schedule with the crazy hours on there. At this place he is just on call like a doctor, and you never know when you'll be working. Please stop ruining our holidays!!!
I have used the station at 1004 East University, McKinney, Texas since the day it opened. The station, on the outside, has since gone down hill substantially. When I filled up there December 27, 2013 there was considerable trash around the pumps and in the parking spaces in front of the building, and no paper towels at any of the pumps. It was like going into a junk station, and was extremely disappointing.
Went to the racetrac on forest ln and 75 in dallas tx . There was an employee there by the name if denise whom was extremly rude to customers. No smile or thank you and her coworker seemed to just stay out of her way. She holds her hands up to customers faces as to tell them to hold on. Hopefully the manager will see the the cameras and notice it. She is rude and I will not be back it ws embarassing for me to even watch her treat people that way.
I went into the new Racetrac on Coit & McDermott in Texas. The customer service here was terrible. I asked if they stopped carrying 16oz 18pk bud light cans. Jonathan said he stocks the shelves and just works here. I was puzzled at his ignorance. He just works here!! I then asked the swing manager (can't remember name) and he didn't have a clue either. Not one of them went into the cooler and checked to see. This was on 1/3/14 about 6:00. I buy a lot of products from here. I won't be back!!!!!!! Since when is it ok for an employee to tell a customer I just work here!!!!!!Keith Bearbearkr@verizon.com
Your question applied to ordering, not anything an associate or entry-level manager would be able to tell you. Whether or not a store carries a product in the beer cooler isn't knowledge they are privvy to for anything but what is currently available. Venders, not the store, decide what is carried, so if they were to stop carrying your product the employees would have no way of knowing this.Your story is also bizarre to me because Jonathan and the swing manager are the same person.
Racetrac is a money hungry company that doesn't care for their customers or their employees. They hide behind their fake smiles.
Susan the co manager at the race trac is a bitch and the district manager jason must be sleeping with her cause he does nothing about her attitufe
The bitch susan works at the race trac on 192 by walmart in kissimmee
The racetrac on 192 in kissimmee by walmart is where that bitch susan works
It seems to me reading all these commets that racetrac hires a bunch of RUDE WORKERS.How come mangement does nothing about it.There are alot of other places that would love the business.Boycott Racetrac.Pass the word
because the managers are rude as well.
I was in Racetrack this morning an employee threaten us with physical harm and told me toget the hell out of her store (store number 454. employee name Rachellelets see how Racetrack handles this
Dear sir or madam, At approximately 4pm sunday march 2, we exchanged an empty propane tank for a full one at the location on Saxon blvd closest to I-4 in Orange City Florida. I use this for my mobile food vending business. Upon attaching the tank to my truck we noticed that the tank would not despense propane although it was full. Therefore, our equipment would not operate on that tank. We returned to the same location with the defective tank, still full, and the reciept at 9:10pm the same day, 5 hours later, to ask for an exchange for a functioning tank. The sales associate called the third shift manager Carlos to handle the situation. We explained our dilemma and were immediately told that there was nothing that he would do to rectify our problem. We explained that all we wanted to do was exchange the tank or get our money back. To which carlos again replied he would not do because the seal was broken. We again explained that the only possible way to ascertain that the tank was faulty is to break the seal and attach it to the unit. Finally after he beligerantly denied being able to rectify our dilemma, he stated that he would have to email someone to authorize the return of tank or tender. We waited 40 minutes being while totally ignored and not givin any information as to the progress of the inquiry or any information what so ever. When I asked Carlos if we were waiting for an answer to the inquiry or what was going on I was asked to leave the store for being rude. About 15 minutes later he proclaimed he was going to proceed with the return of tender and our original empty propane tank.I have been a loyal Racetrac customer for over 15 years but I can assure you that I will never patronize any of your establishments again if this type of customer service is what you enable. Gary B Baeb407 729 9963
Racetrac SuCKS!! They could care less about there employees set u up for failure management sucks and the promotion list is bull..
Especially fort worth district whew they suck! Qt is better plus qt has more variety with more of the larger stores
At about 9:00am this morning I went to the Racetrac at 801 Royal Lane, Irving, TX. to use the restroom and get something to drink. When I went into the restroom I noticed they were out of toilet paper. It looked like they had been with the amount of paper towels by the toilet and on the floor. When I approached the lady at the counter to tell her that they were out she acted like she didn't care and tried to get rid of me. I feel like she was thinking I was there just to use the restroom and not buy anything. After that THAT'S exactly what I did...she didn't deserve my business. See that's why QTrip gets my business.
So disappointed on cashier Schneider located on 9620 Harry Hines blvd Dallas Tx 75220 so call manager but seriously to be a manager he needs to get his dumb attitude together... he was being races, my wife is a US citizen and was treated horrible by this man Schneider and refuse to sale whatwe wwere trying to buy.. we were discriminated upfront everybody.....
I am a Denton resident and have been for years. I go to the RaceTrac on Dallas Drive, I live in the area of the store. The associates always seem to be courteous and helpful. Almost everytime I go into the store, I don't feel welcomed. The manager has either yelled at me, talked down to me or is just rude and racist towards customers/workers. If this continues, me and my family will find a different establishment to shop at.Thanks, concerned customer
Hey my name is Daniel ruela I been going to race track for the past 6 year I love it there but now I hate it there I always bought 52 oz drinks Noe they barely have coke drinks there y'all need to get better suppler or something I am thing about going to quick trip and here my number in case you need note info 6789395697
Daniel are you in georgia? I noticed your area code. Just wongering. We had a bad experience also this morning at RT. Not wanting to sell my husband cigarettes. He displayed his licenses and said they couldn't sell them cause the person in front of him asked for that brand. Omg really. Then the manager was rude and said call the f-ing corporate office. Ive worked in customer service for many yrs and if we spoke to customers that way we'd be fired.
The Denton Racetrac stores are tolerable at best. I used to go to Dallas Drive, but too much negativity towards non-whites in that store. I go out of my way to go to Fort Worth Drive or QT.
Tell me about it. I went into that store one morning and the manager was racist toward me. I said that I needed a pack of cigarettes and he replied "Newport shorts or 100s?" What the hell? Just because I'm black, I have to smoke Newports? What a racist!!
You people smoke lucy's most of the time anyway!
The store manager at turkey creek florida always has an attitude and the whole store reflects her attitude. I am a frequent visitor there but seriously reconsidering. I've been in there some mornings where the other employees greet her and the store managers attitude would be like yea whatever. I guess racetrac is seriously only about the bottom dollar. Thankfully the new wawa is opening up soon and will be moving my funds to them.
I stopped at the RaceTrac in Dallas and the pump made me pre-pay inside wouldn't take my debit card at the pump, which has never happened to me at RaceTrac, I pre-paid for $30.00, received the receipt for $30.00 but $99.00 was taken off my debit card... I can NOT get a resolution from this I know to some people $69.00 isn't much money but it's the point, how may people have this happened to and they didn't pay attention, I would rather pay a lawyer more money than $69.00 to let RaceTrac get away with this.......KEEP YOUR RECEIPTS AND BE VERY CAREFUL WHEN OBTAINING FUEL AT RACETRAC................
The year I spent with the company was sprinkled by such crimes as on-property drug use, toleration of intoxicated workers, release of workers TO THEIR HOMES (they would then come back intoxicated) during a shift, sexual acts being committed between a guest and an employee while on the clock at the store, and meanwhile corporate disregarding the needs of the stores unless someone from higher up the chain was going to see. They are covered up for the sake of keeping the store's turnover stable. That concern for turnover will come into play in an ironic way here in a bit.DO NOT apply to RaceTrac if you are LGBT: This is the area in which names must be taken and RaceTrac corporate must wake up and bring DFW into the 21st century. Especially for transgenders, DFW is full of straight white men to tell you exactly how to behave in and out of work. Area 6 honchos like Scott Booth are available to tell you that you are "ruining RaceTrac's image" and guys like John Aldridge will be happy to swear and curse at you. Managers like Kevin will mock you openly during meetings. These are the individuals that run all stores in your area, DFW6. You can meet them in the stores and witness this kind of behavior. If you are between McKinney and Stonebriar, Transgender need not apply. There is not even legal RT paperwork in place that keeps them from discrimination in the case of transgenders SPECIFICALLY. Are you awake, RT corporate?DO NOT apply at RaceTrac if you are independent: RaceTrac will swear up and down that you will be promoted quickly if you're a competent leader and a hard worker. These individuals are moved around stores and obscured so DFW corporate can select their own. This means that no matter how hard you work, no matter how much of a manager's job you do, and no matter how good at your job you are, you will not receive any kind of raise or promotion. DO NOT apply at RaceTrac for transparency: DFW has conducted investigations on its employees - on baseless charges. What is RT's beef with its employees? One manager was abruptly fired when obscene accusations were brought to the company by an ex-partner. That's right, a romantic partner outside of work. Rather than know its business enough to tell this person to get lost, RaceTrac CONDUCTED AN INVESTIGATION of the employee without telling the involved party or any level of management what the charges were. Despite being innocent, the accused was quietly let go. I am telling you that an employee's ex can create bogus charges and get the defendant fired, within two weeks. Does this sound like a company that cares about its people?One of these mysterious turnovers was due to input from the BARS program, which has forced RaceTrac to instantly fire many of its people for not checking identification for an alcohol purchase by a disguised BARS worker between 21-25, and always clearly identifiable as legal. What kind of company fires its people for failing a theoretical?Of the original 16ish members of my former store's team, there today remain 4 or 5. Of that incredible number, only 1 was promoted out of store and continues to work for RaceTrac. There had already been 2 turnovers by the time I was hired. What kind of friendly, caring company has a dozen to 17 turnovers in one store in less than a year? Better yet, has a dozen voluntary turnovers? That's right - only 3 - 5 of the turnovers involved the employee being fired. That's a tiny number next to 17.After a massive turnover cycle like this, the care of the stores are left to one or two individuals with oversight from the store manager. For an entire store, this ends up being way more than $9/hr work. You do not send employees home barely physically able to work the next day at $9/hr. Yet you don't promote them either? No wonder your turnover is such an issue, RaceTrac. It's just a matter of spending your hardest worker, then the next, then the next...If you are straight, white, extroverted, and friendly: PLEASE APPLY.
I've really been looking for this energy drink called revive. It's extremely good and works miracles. I really hope racetrac starts carrying it. They can really profit from it. Unlike those deadly red bulls and monster. Revive is actually good for you.
My purse was stolen at a ractrac in baton rouge,Louisiana the manager was rude and very arrogant. They refused to show surveillance cameras to police! They obviously care less about their customers.
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