PetSmart Corporate Office Headquarters

PetSmart Corporate Office Headquarters
PetSmart, Inc.
19601 North 27th Avenue
Phoenix, AZ 85027 United States
Corporate Phone Number: 1-623-580-6100
Fax: 1-623-395-6517
Customer Service Number: 1-888-839-9638
Email: Online Only

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  1. Currently PetsMart Sponsors Peace For Paws Ohio and information you should know below:

    Unfortunately, I am in the process of learning that Rescue Organizations are not regulated. Due to the recent incidents in my current situation I have been in contact with the ASPCA and they suggested speaking out to my local representatives. I have now made it my personal mission to speak with my representatives about regulating rescue organizations to insure best practices just as the ASPCA suggested. The only way to help these animals is to insure that these organizations are regulated. Do you have any information to offer in regards to possible legislation on Regulating Rescue Organizations?

    I copied and pasted the story I sent to the ASPCA below just so you know what I am going through. I am about to lose a very important part of my family all due to politics and power which is in no way shape or form in the best interest of the animal. I am outraged that these rescue organizations can act in such a manner and I am ready to change our legislation!

    The Story Sent to ASPCA Below:
    I want to know who holds dog rescues accountable? I am a volunteer foster through Peace For Paws Ohio and began fostering a dog in July 2012 with severe separation anxiety to the point this dog was an extreme crate escaper. This dog was continuously harming himself and on one occasion the rescue group denied emergency medical treatment. After getting no assistance with them with regards to helping the dog I completed an adoption application on October 6th 2012. I personally enrolled the dog in training at my local petsmart and personally consulted with a veterinarian regarding the dogs anxiety. On October 14th i received in writing an email stating I was approved to adopt the dog they just had to verify he had been microchipped prior to finalizing the adoption. I then provided the microchip number that was attached to his collar. On October 20th i sent an email to them asking to be removed from all future foster correspondence based on the fact their organization was unethical at best and I had no desire to ever foster again . Unless it was about my adoption they were to cease contact. I received a response October 20th from them they looked forward to finalizing the adoption. Of course still waiting to determine microchip status as they had no records of this dog being microchipped. November 3rd they arrived at my home with the local police to try and remove the dog from my home. Per my attorney's advice we have not answered the door. Does the whistle blower act apply with rescue groups? These rescue groups are a joke and its about politics and power, not the animals. I have cared for this dog for over 4 months now and provided 100% of his care physically and financially including food, toys, crates, training etc. I have provided a stable home in which he is thriving. This dog is now a part of my family but they want to make this a personal vendetta now and they are not taking the dogs well being into consideration.
    Where is the accountability for these animal rescue groups? My dog went without emergency medical care which is unethical at best. I chose to not be a part of such an unethical organization. Now the dog suffers?
    Any help or advice is welcome. How can I keep my Emmit forever? How can they be so cruel?
    Helen Rose

  2. Janelle worland.

    I went today to petsmart in greenwood indiana to get my dog groomed. We have
    Been going to petsmart for almost two years for food and other supplies for our dog and cat.
    I told them she gets allergy meds and anxiety and she gets benedryl daily. They immediately refused to groom her
    Bc I try to sidate my dog. Arw you kidding me this is recommended by our vet and I was treated as if I was a person who medicates my dog to try and hurt her. I have never been so livid and rudly treated by the grooming center. I drove 30 min to have my dog groomed and no one told me before we showed that you don't take dogs if they are on medication. I then talk to the manager and was treated the same way, and told since my dog gets meds this is not the place for her to get groomed. I told him I will never go back for anything I would never do anything to hurt my dog and I don't appreciate being treated like I would. They have groomed dogs that have to take medications bc I knew people who went there and have the same issues petsmart just didn't know. I will def tell everyone I know to not go to a petsmart bc of how rudely you get treated. I'm extemely offended and I am going to a news station to make sure your business get some light shined on how you treat your customers. And how rude the staff is a the greenwood in location.

    1. I feel your pain because I recently had a bad experience, issue with a store located in Buffalo NY. And if you left your ph # with the corporate office to contact you... I wouldn't hold our breath because they haven't contacted me as yet about my situation I had at their dog salon and to top it off the store manager was just as rude too.

  3. Bobbie Arlington, TxJuly 7, 2015 at 3:07 PM

    I signed a contract for one year of the Wellness plan & I also signed up to get my Dog neutered, at Banfield in Arlington Tx Highlands. On the day I signed the contract, I sure wish I would have read it better.
    My dog received his 1st Check Up & they did a Biopsy on his ear on a growth he had. And I was told they would call me in a couple days with all the results of all the test and the Biopsy results. I didn't hear anything back, But I thought with it being Good Friday weekend & the Holidays and such it might take a bit longer, so I waited about a week & a half & I called them. They said they would have to call me back the vet was not in. That he would call me the next day. Well no call, so 3 days passed & I call them back again & I get oh we were just about to call you. The Doctor is with a patient he will call you back this afternoon. Nothing. I called back again and asked to speak with the Manager. She got on the phone and explained my labs were lost and they have been trying to find them before they called me back. I should have canceled my membership right then! BUT I went in & she refunded me the Lab fees that were lost. I still do not have the other test results - she said oh the Doctor didn't call you with them?? That was the end of that. I'm hoping my dog is healthy! All I know so far is he is heart worm negative. Giving them the benefit of the doubt, I went ahead and I scheduled the Neuter procedure I signed up for, for my next visit. I was told bring him in at 7am he would be the 1st procedure of the day. I did, dropped him off at 7am and I went home to wait. 2 hours later I get a call, can you come up and hold your dog while we sedate him! He won't let anyone near the kennel. I was livid at that point. I went up there got my dog out of the kennel, talked to the manager again & told her I want to cancel my membership. She gave me a card with the # to cxl, stating she cannot do anything there. So I took my dog home & called the # on the card. Explained everything to the customer service rep. she said she will cancel my membership when I pay the $637.00 Balance. I said balance for what? She said services I have received. I asked her if a Yearly checkup & Rabies shot cost $637.00 she said she didn't know she can’t see the invoice I have to talk to the Store manager. So I called the store manager again! She said it’s not worth fighting over she would talk care of it. So I waited another week, called the Cancelation # again to make sure the manager took care of it. It’s still is not done! I called and I talked to another customer service rep he called & talked to the store manager after I told him she won’t return my calls anymore. He got back on the phone with me & not only was he rude, he said to me - I can pay a onetime right then $200.00 payment & they will cancel my membership & if I don't they will turn me over to a collection agency, and it will ruin my credit! I can’t believe he even said that!!! My bill wasn't even due yet! AND I'm not past due either, how can they turn me over to a collection agency. This is hands down the worst company I have ever dealt with in my life. I have sent this letter also to the Consumer Protection Agency. So IF they choose to turn me over to a collection agency for the Contract I signed that THEY broke by NOT providing the services they said they would provide to my pet to start with in that Contract, and the emotional drama they put on my dog and myself thru with the 2 visit's we went to, then I'm ready for the fight! Pet owners take warning of this service for your Fur Babies! Thank you for your time!
    And Mr. Lenhardt, I sure hope you see this. This is YOUR company & your reputation as the CEO of this Company!

  4. i have been going to pet smart for all of my puppies needs they take classes there and i was planning to use the grooming salon. i have been a good customer. i have a couple of problems with pet smart. the first one they wouldnt take a check and i am a regular customer both my dogs take classes and i make purchases at least once a week. the second one is i have tried to enter them in your dog contest for 3 weeks and have called and emailed often to find out why the entry doesnt go through. your people either dont know on the phone what to do or they send a form email telling me how they want to satisfy the customer and will look into it. i think i am being blown off and i really feel like my intelligence is being tested. i know when im getting the brush off. i would like to know if the contest is fixed to only accept certain entries or what?

  5. On Saturday,November 7,2015 my husband and I drove to Petsmart on McHenry in Modesto CA. Seconds after he got out of our vehicle, my husband collapsed with a seizure. The manager on duty, Michael, saw our situation and kindly brought a chair for me to sit in while I tried to calm my husband and waited for the ambulance to arrive.

    I was really stressed out and Michael offered to drive me to the hospital.

    It was incredibly comforting to not have to wait alone for the ambulance. I have been shopping at Petsmart for years and employees like Michael are the reason I continue.


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