Petco Corporate Office Headquarters HQ

Petco Corporate Office Headquarters HQ
Petco Animal Supplies Stores, Inc.
9125 Rehco Rd.
San Diego, California 92121 USA
Corporate Phone Number: 1-858-453-7845
Fax Number: 1-858-784-3489
Customer Service Number: 1-888-824-7257
Email: Online Only

Petco is famous for their animal supply stores. Petco's products include pet food, pet beds, leashes, cages, aquariums, and cleaning supplies. Petco is one of the premier pet store and supply stores in the USA.

Petco's toll-free customer service number is 1-800-922-0204. The company does encourage users to use their technical support system and help forums on their website.

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  1. Petco stores are very clean and I feel that they are well managed.

    1. Today I went to the public restroom in Petco, Hendersonville, TN. It was among the filthiest I have ever seen. The toilet, floor, sink, even the walls were nasty. Under the sink which was visible there was at least 6-7" of cobwebs.
      Soap dispenser didn't work. Cleaning tools rusty and nasty. Didn't tell Gen. Mgr., no need; this didn't happen in a day, week, or even month. If this is what we can see, what is there that we can't see?

    2. I am calling Corporate in the morning. Minnesota was not much better.

    3. I took my two maltese to the Petco in Glendale, AZ the on on Behrend, the two girls that work there are unfriendly and unprofessional, to top it off, the man that worked there obviously did not want to do my dogs because after 2 hours I went back and they were not even touched. I WILL NEVER GO BACK TO PETCO, I HAVE HEARD GREAT THINGS ABOUT PLETCLUB, AND I AM SWITCHING, I CAN ONLY WISH THEY GO OUT OF BUSINESS!!!!!




    6. Please someone anybody dogs lives are at risk while being seen at the Petco in San Bruno! No rabies/vaccination required for puppies and self serve wash, No bath tie outs, No leads being used during 7point- plus check in, tubs moldy, salon being used as a personal dog daycare while groomers and bathers pocket the money, children are being babysat in the salon, lots of eating and taking customers dogs out for a walk during company hours.

    7. You left a lady's 2 year old golden retriever in a dryer and killed it?! REALLY??!! WHY would anyone want to go to any of your stores?


  2. Store in Parsippany, NJ is very bad about returns. Salespeople tell you returns ok with receipt for original credit or ok for store credit without after 30 days. When I actually tried to return with receipt, they do not want to take back. They always find something wrong or past 30 days. Also, that it was bought at another Petco. Store in East Hanover is great about returns, but far from me

  3. went to new store opening in Corpus Christi Texas at 4101 US Hwy 77 Suite K1. The store is ready almost and I have been trying to contact somebody in construction or real estate side of Petco. I would like to see if our Compnay can provide quote for Communications and Sound Systems. The GC has not responded and we have done work for your comopany. Can someone call me

    1. Call corporate office in San Diego. 858 453-7845.

  4. I have been trying to order a Boneheads raincoat/medium, for my friend's dog. Mine already has one and I love it! The delivery dates and prices have changed almost weekly, but the raincoat remains "out of stock." I have emailed and received just a generic response. "We will have the problem researched." I have called the only phone number available (Phillipines) and the poor people there can only read from their script and tell me the same thing I can read off the web site. Amazon had the coat in October, but it was priced higher and the s/h was higher AND the coat still came from Petco, so I could not even use Amazon's free shipping if I spent $25.00! It seems that Petco has an exclusive on this coat, but I am getting sick and tired of the two month "out of stock," changing "in stock" dates and price changes - even though the coat remains unavailable! When I requested to speak to a manager - once again the person was from the Phillipines, and couldn't tell me any more than the customer service people - in the Phillipines - could tell me. Doesn't anyone at Corporate care if they are ignoring, frustrating and angering their customers? Lauren, Vancouver, WA.

    1. I went to the Petco store in Clifton,new jersey which I frequently with my two children and an associate was very rude to my 7 year old daughter grabbing a package out of her hand and touching her hand. We were buying fish and the associate was carrying three packages of fish while my little girl was carrying one and bonding with the fish as only a 7 year old can and the associate took it away from her. Very rude and uncalled for. What type of customer care is this....

  5. Got that right! Just try to contact PETCO "Management," what an oxymoron that is! Their employees are rude, the managers are of the same ilk; "customers" cannot get through to CORPORATE MANAGEMENT .. they have illiterate STOPPERS all along the way, and even their online "option," an email format .. the Capsco or whatever defying deciphering required to "send." Some genius working for them? Returns? $130 for Frontline that not only did not work, but because it is "monthly," no other product could be applied, while the flea bites caused a painful dermitites and cost some $250. The snippy clerk/mgr couldn't bother to validate the purchase given the boxes with their ID, and I had a copy of the Receipt with all verifiable information but she didn't bother; Store credit is FREE MONEY!! Don't go there!

  6. I have been a Petco customer for quite a while now, buying my cats' food there plus using their grooming salon to have the kittys' claws clipped as needed. We use the store in the "Old Colonial Plaza" located at Bumby and E. Colonial Drive in Orlando. Ashley who works in the grooming salon has always been very good with the kittys. I don't know about ALL the Petco stores in the entire country, but no one in this store has ever been any way but polite and helpful.

  7. We've bought cat food and used the grooming salon at the Orlando store on the corner of Bumby and E. Colonial now for quite awhile. Ashley in the salon has been very good with the cats clipping their claws when needed. We've never encountered a rude employee or had a smidgent of trouble with Petco.

  8. i was just hired as an inventory manager for a new location. my first couple of days of training was cleaning cages. when i asked about getting gloves to clean i was told that no one uses them. couple of days later when i asked when i would be learning my job of price changes i was told its only 2 hours of my day the bulk of my day wwould be cleaning cages , giving meds to sick animals, and running register. this upset me because its noting that i orginally thought my job was i mean come on they hired me as a price manager.the interview process was extremely unorganized there was persoal issues plus a new store so i rode with it but then the training process was worse. im still waiting to hear back from someone.i gave up a lot to work there believing that i could combine my love of animals with my retail expirence instead i was a glorified cage cleaner with no gloves.

  9. I am a multi-pet owner living/working in Portland, OR. Last week (believe Wed, Jan 23, 2013) by accident, I ran into and chatted with a PETCO employee who apparently was here (Portland) temporarily from the PETCO Corporate Headquarters based in San Diego...I believe her name was Kara or Cara...but feeled compelled to pass along the fact that she was/is a terrific PETCO rep...she was very busy but took time out to chat with me briefly. She was extremely polite, focused (on our conversation) and an advocate for the full service pet care which PETCO can/does provide. Very professional yet personable and extremely knowledgeable about PETCO products. Realize you normally get "bad news/experience" chatter on these types of sites so I thought I'd take 5 min out of my day to provide some positive feedback. Thank you PETCO and thank you Kara/Cara could have also been Karen but from your San Diego PETCO Corporate Office. Thanks again...go PETCO!!

  10. Petco cost me over $100 in bank fees because they use Telecheck and apply service fees to checks that have been presented twice. Paid but presented twice. I called and tried to talk to someone but they gave me the runaround. i spend more than that each month at Petco but won't anymore because of their poor customer service.

  11. Personally I will never step into a petco again. The treatment of the animals is horrible. I have always gone to petco for dog food, cat food and supplies. I decided to get into fishes again. I got a big tank, and off to petco for some fishes. Visit one. I ask for some Cory Cats and the caveman that they hired killed about two fishes while he was trying to catch them. He even put one of the injured fishes into my bag because it was now easy to catch and then got angry with me when I told him I didn't want that one. Visit two: I go in for some cardinal tetras and the lady helping me squishes one of the cardinals between the net wire and the tank. I'm thinking what kind of people do they hire here. I tell her to just forget it and I'll come back later (which I didn't) The next time I go in for some dog food and another dog collar and I'm browsing around the fish tanks and they have three Discus fish in with the koi. They weren't in the same tank but they were on a side tank that was planted and sharing the water. The Discus looked so miserable. The next time I went back the 39.00 Discus are still there dying a slow death as they are still freezing to death in the 74 degree water. I brought this to the attention of the lady in the fish section. I tried to explain to her that Discus really need to be in a lot warmer water to live and she got offended like I was attacking her personally. She told me that this set up was well thought out and they put them in there because it was planted and dark. Well thought out? Isn't that murder one?
    You know, I know that they are only fish. But, if you are going to do something, why not just do it right.
    I will not go into another Petco EVER. Not even for a piece of dog kibble.

  12. This is a very sad situation for a corporation. The positive comments are slim to none and not a single reply or acknowledgement. Tsk. Where has customer service and pride in services gone?
    Sadly, I am here to add to the negative comments as a warning to all. I recently had the chance to start a brand new fresh water aquarium and having had a good sum of gift money available to me from the holidays I went off on my new venture enthusiastically.
    My first batch of fish all died from ick. Two oscars and a pleco. I thought it was just bad luck. Return to the store and the tank my fish had been chosen from is under quarantine. I told them what happened; no sympathy. I accepted it, after all they are fish. Ick happens.
    Bought my next four after sterilizing my tank. Three were the same generic "cichlid" (I later identified them as mbuna), and the other another pleco. First, the gentlemen who helped me, and terrorized the fish frantically trying to net them, later tells me he works in the dog food department.
    All of the new fish died within a week except for one of the mbuna who lives on but is constantly fighting one fungal or bacterial infection or another. Usually both at once. I am perpetually adding water treatments (that I have chosen to purchase elsewhere) to keep him healthy. Again, no sympathy or recompense from Petco.
    Now, before you think that I am just an aquarium novice, I assure you I am not. I have had aquariums consistently through my childhood and adulthood. I even went so far as to try saltwater aquariums. I had two very successful ones that I maintained for a few years.
    My aquarium is healthy now. I have found a local pet shop that is both knowledgeable and helpful; they have helped me to test my water and repopulate the tank with healthy and happy fish. My mbuna is still sick and still constantly fighting an infection. I will be buying water treatments for the rest of his life. Personally, I think Petco should supply me that free of charge until he dies.
    I can't speak for all the Petcos out there but the ones I have been to that appear nice, and pet friendly, usually have no aquatic section. All the ones with a fish section I would never recommend as a viable source of live tank mates. Their flora is perfectly acceptable however.
    I am done venting now.
    Oh, wait, one more thing, I wish I didn't have to use the Petco near me at all for some supplies but, my local pet shop is small, and though they have a small and dedicated space for fish, it is limited in supply selections.
    To summarize, find somewhere else to get your fish and other aquatic friends.
    Buyer beware.

  13. i was going to buy some saltwater fish from petco after reading all the negative comments i guess not

  14. Petco's customer service is terrible. I ordered an electronic dog collar trainer (shock collar) online. I received an email with a bad UPS tracking number. I contacted Petco and that said that they would investigate and then contact me back to let me know what had happened and when I can expect delivery. NO SUCH CONTACT OCCURED! I emailed them the situation and they sent me back an emai stating the same scenario, to check warehouse and wait for an answer. Again, no further contact made to me by Petco.

  15. The problem with inconsistency and poor customer service has to do with hiring as cheaply as possible, without investing to train or adequately supervise their employees. So few employees are actually knowledgeable about pet products, those who are often have little incentive to stay and/or burn out. As long as they show a profit why should they invest in changing their system? Sadly, everyone (customers and employees) could benefit from an overhaul of the way they conduct business....

  16. Well it is 7/28/2013, and I bought a fish on the 19th that has killed my whole saltwater tank with a case of ich. I wish you had a place for pictures on here because I'd show you what a happy tank "was", to a bunch of floating friends. I have just spent over 800.00 to make my tank the way I wanted it, and poof, gone over a week span. I now have an anenome and 2 snails that I am guessing don't get this illness. Hmmmm geeee what to do? No exchange or refunds on saltwater fish,.....even after we have killed all yours. Well not that it matters but I am a single mom that was trying to make a home, and this extra money was not something I just wanted to "throw away". When my daughter wakes up, and I am at work today, and she goes to see the fish, she is going to see a once playground, is now a morgue. You want me to explain this how? I am very depressed now, thanks for the adventure. I now get to come home from work today and empty both tanks, wash them, and store them, after saying good bye to what once was happy land. I see there are no replies on here, so I am guessing petco doesn't care, but at least I have voiced my opinion.

  17. A friend gave me a $25 gift card for Petco. So, for the first time ever, I purchased Purina brand cat chow from your Nashville-West store in Nashville, TN. It will also be the last time ever. To say that I am EXCESSIVELY disappointed with the condition of the product would be an ENORMOUS understatement.

    I bought 3 bags (7 lbs. ea.) last week. It struck me curious that there were moths flying in and around the food shelves. When I started opening the bags (2 of the 3 so far), I was a little more enlightened as to why moths were present in that part of your store. Both bags had larvae in the glue area of the packaging as well as in the food itself.

    I went to target (where the same food is around a dollar cheaper AND larvae-free) and bought a bag to feed my cats. The third bag I purchased from your company remains unopened. When I feel that I can open it without gagging (to see if it is also infested), I will do so. Though, I am confident it too will be yet another full bag of food to wind-up in the trash.

    The $25 gift card has been thoroughly wasted. My first and lasting impression of Petco is that your company has a HUGE disregard for cleanliness and safety of pet food (let alone reasonable pricing [as stated above: same product is a dollar cheaper elsewhere]). For those reasons, I plan to NEVER visit a Petco store again . . . just thought you people should know for your (lack of) quality control purposes.

  18. pffft....PETCO... that has become a bad word at my house. i tolerated petco at one location. but then i found one that was closer to my home. i went there just a couple days ago. OH MY GOD!!! it was small. it had at least 4 employeees there and at the time, i was the only customer. BUTT.... i could not get any one to help me... but one..and only for a minute. i told them when i walked in that i had not been to this store before. one guy i say, i asked him where the dog food was. he took me to it , handed me a couple cans and started to leave. i grabbed me about 20 more cans while he stood there and watched and did nothing to help. oh yeah.. i do walk with a cane and could have used the help badly. then i asked where the treats were, ;he mumbled something and walked off. i never saw him again. on the way to look for the treats for my dog, i saw the ramp for them. i needed one of them. so i looked for some help... not too far way since the place was very small. so i hollered ... could iget some help back here please?! no one... nota single soul came around. i tried to get the info off the box about the ramp. the box was fairly big. i tried really hard for myself. couldnt do it. so i hollered again... could i get some help back here please. NO ONE. NOT A SINGLE SOUL AGAIN! now im preturbed!! so i go walking to the front of the store... only to find the cashier..who turns out to be the manager.... and 2 guys up front. they are standing around making jokes and laughing...while myself....the only customer in the store, is askign for some help. so i told her..there y'all are. wow i was hollering for some help and THIS is what y'all are doing instead? well guess what PETCO.... you lost the 180 dollar sale on the ramps and i wont be back and i WILL tell others all about the horrible experience at this store in decatur, GA. so go ahead, send all the work overseas. they cant even speak our language over there and have no clue what to tell anyone when they call. go yourself out of business. i see lots of people will help you out! your store was horrible!!! and i can tell... there wont be a reply to this one either will there? NO ONE AT PETCO from the top down... CARES!!!!! BUBYE PETCO!!!

  19. I just started a volunteer job with the local Humane Society who unfortunately has animals in kennels up for adoption at a Petco store. It NEVER fails! Almost every time I walk in there to start my shift, the manager has something negative to say to me about how I'm doing my volunteer work. And he ALWAYS blames it on corporate who happen to visit the store. How does corporate feel about hiring managers covered in tats (I'm just saying!)? I play and treat these animals as if they were my own. I'm giving them love, playing with them, don't yell, smack or mistreat treat them. I've been an animal parent since 1981, so I think by now I would know how to take care of a pet! I'm not working for Petco, actually it's a non paying labor of love service I thought I was providing. I shouldn't have to end a tour and come home to my pet in tears.

  20. Last Saturday. December 7, 2013 I took my dog to Petco where innoculations were being provided by a vendor-Luv My Pet. While on line another talk attacked and bit my dog on the nose. The staff from Luv My Pet were wonderful! But the Manager of the store, Barbara, was HORRIBLE. She was MORE concerned with a public relations project going on, than MY BLEEDING DOG! Is that CARE? Is this following the so-called benevolent animal-friendly POLICIES of Petco??!!!! She was smug, unconcerned and the regional manager David offered no help....I also contacted CORPORATE and after one week, there is STILL NO RESPONSE!!!!!!! I will NEVER shop in Petco again and return to PETSMART where I ALWAYS AM WELCOMED and there are BETTER, More PROFESSIONAL, and MORE CARING people!

  21. I worked for Petco for 8 years. I have never seen, in my life, such unprofessional management than I did at the several locations I worked at. Sexual harassment is rampant. Backstabbing and lying. Cover-ups and inconsistent policies. I was threatened by two separate General Managers in two separate states. None of my concerns ever made it up the corporate ladder. I was punished for any time I spoke up. You're basically treated like an indentured servant. There are no incentives, just "do it, or else". Petco fosters an environment of unprofessional "shit talking". Management is allowed to get away with mass abuse of those under them, unchecked.

    I finally left Petco when the blatant sexism became obvious at my new store. I watched the male manager in his early 40s, only hire girls 18 to 21. Who he would berate and intimidate by screaming bloody murder at them. He denied transferring me to another store as a manager of my department based on the fact I had stood up to him about meeting numbers under unrealistic expectations. Prior to that he had been, (underhanded), trying to have me replace the manager in my position, at his store. But he caved when she started flirting with him and flashing her breasts at him.

    The store prior to that store I had worked at had a General Manager who was demoted from corporate for sever unprofessional reasons. Who was severely bipolar and would call her employees "lazy", "stupid", and "useless idiots".

    There is no Morale at Petco. Just threats and harassment. All complaints are swept under the rug. You are fired for imaginary or untrue reasons. You are treated with disdain for any original thought.

    Not to mention the amount of "shrinkage" the company runs. 70% is from dead animals.

  22. I should have realized when I called customer support that it was offshore, and scripted. I placed an order in January, In about a week I checked on it as I had not received notification of it shipping. I saw tracking numbers, but only one of them actually showed that part of my shipment had gone out. So I called Customer Service and was told that K9 Advantix was out of stock, and offered a refund. I refused the refund because the reason I ordered it online in the first place was because Petco offered free shipping and 30% off, which is a huge savings for this item.

    When I told them that I saw the product in stock at the local store, and requested a voucher to go to the store an pick it up their, they said that they couldn't do that. To me this is a joke, if they have it at the store than I'm pretty sure they have it instock at the warehouse.

    Based on how I was treated, I'm taking my business to PetSmart, or one of the smaller competitors. Oh, yeah and Im telling all my friends.

  23. My first experience with online ordering was DISAPPOINTMENT! I ordered a cat tree on sale for 114.00 free I waited for it I tracked my UPS # seen it was delivered in FTW ..Im in Mansfield, TX..and was refused then return to sender! I contacted PETCO right away...they did nothing to help but tell me once they get it back, they will refund m money. I want this item , so then Im told it can be reordered but its not on sale however they would give me 25% off which made my item still $20 more plus my money is tied up still with original order! I had to talk to ppl in Philipines as well whom said they were corp! Ya right! I know it was UPS FAULT but Petco don't help with it either..Im very frustrated right now, Due to weather conditions system down too??? I did contact UPS too. They at least will have someone contact me on it!..
    PETCO you need to post your warehouse # so customers can call with issues! Not Philipines
    Mad Cat woman!

  24. I have recently visited several of your locations - the most recent being on La Brea Avenue in Los Angeles, CA and, must say, I am completely dissatisfied. The store is never well enough staffed, which, to me, personally, is an enormous concern. I have several dogs and work in wholesale and retail, so am aware of the challenges and obstacles each facet of life present, however, as a patron, I can assure you, those presented by your company do naught to help me in my daily endeavors. The staff, at this location, is phenomenal. Unfortunately, which I am sure is due to bottom dollar costs, they are few and far between.

  25. I purchased a gift card online several months ago, Anyways it clearly states on the card it can be used online which is partially why I bought it because you are not convenient to where I live.It would not give me the balance or allow me to use it online. I called and was basically told by the representative too bad, that it was a merchandise card and kept telling me it couldn't be used online, when it clearly states it can be directly on the card. I demanded a manager. She also would not help me and kept demanding to know where I got the card. I couldn't remember the gift site domain I bought it from, but it was just a normal giftcard website and I used it in store a couple months ago so I know it works and I only used about $12, so I knew I had at least enough to cover my online order. I kept asking for them to just take my order over the phone then. I think I was pretty patient after being on hold and basically treated like my business was highly unimportant. In the end, no one helped me and considering I can go down the street for the same dog food at a much cheaper price I don't think I will be shopping with petco anymore. I'm insulted by your associates, they acted as if the card was stolen or I was trying to hide something. If thats how you treat a customer of 15+ years then consider my business gone. I know some might think who cares it's just one person, but you would be surprised how much of an impact one person can make.

  26. We took the four dogs into our local Petco today (3065 California Ave, Signal Hill, CA). We normally have no problems as we always request the same groomer and she does well with our dogs. We had to get a different person than normal to clip their nails (all dogs) and groom one of them (my dog) as Ashley our normal groomer was out on maternity leave. We had an appointment for the four dogs at 11am. After we had finished filling out the needed paperwork discussing exactly what needed to be done for each dog they took my dog Mayo back to be groomed. Then they took a second one of our dogs, Obi, to have his nails clipped. She put an extra leash around his neck that would choke him if pulled (despite the already present harness and leash). Next she slipped two of the restraining collars around his neck. She then walked away from the dog while Obi struggled to get out of the restraining collars. When she could not manage to clip his nails alone (as only an assistant groomer) she called a second groomer into the room.
    They man-handled the dog squeezing him around the middle. One was pushing his head down and covering his eyes while the other was trying to grab his hind legs pulling them back. It took them almost twenty minutes to cut his nails. When he came back we noticed a bite mark on his tongue right at his front tooth from their pushing down on his head.
    The second dog, again about 20 pounds, was dragged into the grooming area when he didn't want to go. He had the two "groomers" manhandling him in much the same manner as the first. It took even longer with this dog to get his nails trimmed. The third dog an older dog with hip issues, approximately 10 lbs and 12 years old, has the “groomers” picking up her hind legs and pulling back to clip her nails.

    We had to leave Mayo there for an additional two and a half hours for grooming even though we had a scheduled an 11 o’clock appointment. The groomer informed us she was going to lunch before starting the work leaving a previously abandon and abused dog in a cage for an additional hour (while we were waiting) plus half an hour (or hour not sure) while she went to lunch.
    We called to complain to the manager around 12:30 as the three dogs were greatly upset. The manager said he would view the tape, talk to the groomers, and call us back
    When I picked Mayo up at 2pm they did not mark that it had already been paid for. I showed them the receipt. When he came out he was cut unevenly, crying, and had a hot dry nose and tongue. He was so upset we could not get his harness back on him.
    AT 3:30pm we called to talk to the manager again. We had to wait as he was on lunch. When he did come to the phone (approximately 15 minutes later) he said the dogs weren't manhandled. He went on to say that the dogs had water and that they checked them. He implied it was not his issue if the dog did not drink due to being stressed out even thought they were the ones causing the stress. He said that if we thought that they caused obi to bite his tongue we would need to go to the vet. The vet would have to say that the grooming cause obi’s injury before they might be able to do something. He said that I said the dog looked good. I said he looked cute which I tell him pretty much anytime he's crying and upset. In addition, Mayo went from the groomers’ hand who brought it out to me (not either of the groomers that worked on the dog) to mine. Then he went to my husband’s when they tried to say I didn’t pay. I was not able to set him down as he was too upset for his harness and I didn’t want anything to happen to him without it.
    I am extremely unhappy with not only the treatment of the animals entrusted to their care but also the incompetence and argumentative nature of the management.

  27. My name is Douglas. I live in California. Today is Wednesday April 16th 2013.
    There is a current T.V. commercial for PetCo that makes a reference to Bonnie and Clyde.
    Specifficly how well some things go well together. "like Bonnie goes with Clyde"
    Bonnie and Clyde were murderers, Killers of innocent people. (circa 1967) they robed banks and tortured law enforcement officers. Clyde was known to kill people and destroy property with a modified B.A.R. (a Browning Automatic Rifle) a machine gun. they were killers (terrorists)
    PetCo Company now has these Bankrobbers as a reference to their Company. This Ad needs to be pulled immediatly. The Managing Director of Advertising needs to be terminated. A public apologie to the people whom are the surviors of the slain, needs to go out on a nation wide broadcast today! Can you spell C-H-E-C-K Y-O-U-R F-A-C-T-S before you broadcast.
    Shame On You Petco Advertising Dept.

    1. I saw the same commercial and was truly horrified. How Petco, or any organization could come up with such a horrible reference is beyond the pale. Shame, shame on you Petco!!

  28. Can you help with this.....I had a horrific experience today while I was at Petco ( purchasing a new dog tag for my dog. I was second in line for the engraving so I was able to observe the groomer while she was physically manhandling this obviously distressed Husky. I left there in tears....I still can't believe it. I watched as she did everything from yelling at the poor animal, twisting and squeezing (I saw the veins in her hands and arms) to trimming his toenails so short that he was yelping, yes I said yelping and pulling away from her. You could hear it through out the store! The owner's wanted him shaved like a lion so she had left a tuft of hair around his neck and when she went to brush it she did it with such force his head was continually jerking downward. I saw the whites of his eyes because he was under so much stress. The thing is she KNEW I was watching her and I am sure she saw the horror on my face. It made my stomach jump when she brought out her 7 in shears! I saw him trying to lick her face as if to tell her "Please be nice to me", it was heart wrenching! I spoke with an attendant that came up to me and asked if I needed help with something and her reaction was "Oh yeah that" and walked away from me! So when I left Petco I had this over whelming feeling that I needed to do something....I just couldn't let it go. I called the store manager....his first words to me were "Yeah well he is a difficult dog"! I watched this for over 35 minutes!!! This dog was doing everything it could to cooperate. The manager said they have cameras in the parlor and through out the store and that he would view the film then preceded to tell me how wonderful this groomer was....this is not the first time I have seen this particular groomer inflict pain on a dog while in her care....what worries me the most is that the manager gave me the runaround and nothing but excuses and he told me that this was a reoccurring customer!!! I am assuming his owner is dropping his dog off thinking it is being treated with kindness and respect when in reality I feel it's being put through hours of pain and stress judging from my observations of her grooming techniques!! It's makes my heart sick to think that this animal goes through this on a regular basis!! I feel the manager is turning a blind eye to this situation. A store employee is only as good as their leadership. I want to get this out there to all my Bonney Lake friends so this doesn't happen to someone else. My heart goes out to this dog and his owners, they have no clue what I had to witness their dog go through. The only peace of mind I have is knowing the dog is home with his owners.

  29. I so resent the fact that I cannot shop online because the site is always down and when I call customer service I get the Philippians .... why do I want to speak to the Philippians???? first the read from a script and then they "ASSUME" things about your account, I was told that I was using my husbands account and he's been DEAD for 20 years and I got my dogs after his death so why on earth would they say that....and they WON'T connect me to anyone in the USA they say that they have to take my number and call back...really???? then the slimy guy on the phone actually looked at the phone records and knew my name, I so resent this....I WILL NEVER SHOP IN OR ORDER FROM PETCO AGAIN.....I HAVE NEVER DEALT WITH SUCH UNCARING PEOPLE.....NO ONE SHOULD SHOP WITH THEM...THEY DON'T DESERVE TO BE IN BUSINESS ESPECIALLY DEALING WITH ANIMALS...IF THEY TREAT HUMANS THIS WAY WHAT'S TO SAY THEY WON'T ABUSE ANIMALS....

  30. Petco Dc 198 is a joke. Managemens mistreats it's empoyee's by harassing them, yells at them and talks about employee's personal business to other employees. Management has safety meetings but do nothing to keep the warehouse safe because they are too busy hiding in their offices; talking or texting on their phones, take 2 hour lunches off the premises. They are prejudice against Americans and are treated like a piece of dirt. MANAGEMENT AT THIS DC TAKE ALL THE CREDIT AND REWARDS FOR THEMSELVES AND TELL EMPLOYEES THAT THEY DID NOT WORK HARD ENOUGH TO MEET QUOTAS, ALL WHILE YOU HERE THEM TALKING ABOUT THE BIG BONUSES THEY RECEIVED. CANNOT GET TIME OFF FOR PERSONAL REASONS OR DEATH IN THE FAMILY UNLESS YOU ARE ONE OF MANAGEMENTS FAVORITES. IF YOU ARE GOING TO TREAT YOUR EMPLOYEES LIKE THEY ARE GARBAGE THEN YOU SHOULD SPEND THE MONEY TO GET ROBOTS IN THERE TO WORK....AFTER ALL THE ONLY COMMUNICATION GOING ON AT THIS DC IS EMPLOYEE'S PERSONAL BUSINESS BY MANAGEMENT TO ALL.

  31. There stores nevet have what you are looking for. The products your company carries cannot even be found in any of your stores. Bought a bone for my dog and when I opened it, it had mold. Good thing I looked at it before giving it to my dog and ended up sick myself due to me bring allergic to mold. WILL TELL EVERYONE I KNOW TO NOT GO TO PETCO. OBVIOUSLY YOUR CORPORATION IS NOTHING BUT A DUMP AND IT SHOWS IN THE PRODUCTS YOU SELL. FROM READING OTHER HORROR STORIES ABOUT YOUR CORPORATION I CAN SEE THE ONLY THING YOU CARE ABOUT IS LINING YOUR POCKETS WHILE PRETTY MUCH SCREWING ANYONE WHO ENTERS ANY OF YOUR CORPORATIONS OPERATIONS. ALL I HAVE TO SAY TO ALL PET OWNERS IS TO STAY THE HELL OUT OF PETCO.

  32. Reading all the comments for the past year onall the site! I can see , one thing your company does not really care for their customers, two, it show in your store managers, follows down to your employees, which goes to your customers and then over all profits. The end result, poeple talk, you lost customers, store's start closing, and its is then too late.
    I am one of those customers, manager not nice, didn't listen to the customer, was not the first time. As all the sites that wrote comments, 90% were not in favor of Petco stores! HELLO PETCO COMPANY !!! WAKE UP !!! We are going to Petsmart, to see how they are to customers. PLUS , poeple DO NOT want to talk to someone out side the country!

  33. I have read all of these comments. After spending 16 years as a Petco manager I can say most of these comments are from angry ex employees. I never knew anything but care and concern for the customer from upper management. And I knew most if them. The comments do not reflect the company I worked for

  34. Customer Service is abominable!! Representatives apparently do not understand English and simple requests. Outsource much? Talking to them is tedious and beyond frustrating. The more they talk, the more confusing the issue gets. Please FIX THIS by finding employees that know and understand English.

  35. Listen up dog owners. Do yourself a favor. Don't ever, ever ever take your dog to Petc, don't ever buy toys at petc, don't even give your service, money or time to petco. Its smucko. They are dizzie headed zombie like flaky, flighty bimbos, bimbettes and bimbees. They are so stupid they don't even know they are stupid.
    You put your dog at risk when they are being groomed at petco.

    The corporate offices in san digo don't even give a flyingf fuck about you, your dogf aor anything. They don't even know how to do their job. They try to impress peole acting like they do their job and don't what they are doing, or how to do it.
    They have untrained people. They don't care who they hire or how they hire them.

    Would someone find a way to shut this company down and never come back into business. This bitch in tje lake worth store onjog road. Is very lucky I don't woop her stinky behind.
    Everytime I see them at a dog show Iw illbroadcast,e mbarras and humiliate them.
    They messed with the wrong one on this one.

    Take your apologies and shove them. It doesn't mean anything to me.

  36. Dog lovers, dog owners, dog people. Get this. They think they can do whatever they want and its ok. They get away with it. They know ut too.
    They do not careabout their customers even for the first or last time. They make excuses that are so lame why they can't help you. When they know they have the .
    power to do so.

    Don't waste your time, moneyor energy. That is why no one is neverin there stores and always find it empty,
    I swore 5years ago when I got burnt the first time from them 5 years ago I would never be back. I decided to give them onemore chance and they still screwed up and now I am done.

    The management don't care, the corp office don't care. Then why should I givemy money. The customer service stinks. And every time I see them ata dog show. Every one will know and embarrasment will be heavy when I an done with them..

    This seems to be pattern with them down here. Because apparentlt I am not the only one getting screwed.
    This is not over and I will bring public attention to this
    Bunch of buttwipes.
    The corp offices could careless about any of this problem and issues. As others face this problem with this company everyday. I am sure they deal with this everyday and they have become numb and don't care.
    I will make sure you are investagated, exploited and looked at thoroughly.

    You are a waste. you serve no purpose just go home and play with yourself you will do a better job

    I ordered a kennel online 5/26, was billed that day then received an email 5/28 saying it could not be shipped and was on backorder. They stated they did not know when it would be available but I could call and cancel and get a refund. NOT TRUE
    I called 5/29 and was given the run around, told I couldn't cancel and then that order was canceled. Was refused the opportunity to speak to a supervisor.
    Today I received email posted 9:34 pm on 5/29 that order was shipped. I called again for another round of lies. I feel sure I will never see the kennel or my money but am filing formal complaints with Better Business Bureau today.


    1. judging from the previous posts, Petco must have something against golden retrievers.
      this company is pathetic to say the least. why aren`t they selling a calendar to help out a shelter. I don`t get it.


  40. Petco customer service does not provide customer service. Everything is I'm sorry for the inconvenient coming from every representatives mouth and so resolution. A huge dog jumped on me while I was holding my infant and sorry for the inconvenient is all being said. The general manager lied and told customer service that he had called me three times leaving me a message which never happened. Petco hires insensitive liars to represent them and its a shame.

  41. Lol the customer service line only hires people with accents. I called six different times and every single representative had an accent. Petco customer service is poor. They sincerely do not care about their customers... what a a lost cause they just lost a customer.

  42. I visited the Petco in Glen Carbon, IL and was very disturbed as I witnessed a groomer being less than kind to a dog. I gave her a glare as I walked past, and she knew she was "busted" for unbecoming behavior.
    I have heard of and seen with my own eyes dogs being mistreated and cruelly smacked around by the groomers and I refuse to take my dog there because of it. I am hoping corporate will take action and see to it the unprofessional employees are dealt with accordingly. Let me add, that the only reason I give Petco my business is they are the only ones who carry my brand of dog food.

  43. I am a 15 year volunteer with Yankee Golden Retriever Rescue in Hudson, Ma. (YGRR.ORG). Their calendar is their biggest fundraiser and Petco has sold it in their stores in Mass. for years. This year (2015) they REFUSED to sell the calendar, stating that "they did not want to help out a non-profit this way". Beginning today, I WILL NO LONGER SHOP at Petco and neither will my friends and family. The word is out that Petco WILL NOT HELP non-profits. Petco can GO TO HELL !!



    I wanted to write about the absolute WORST experience I have ever had in any pet or PETCO store.
    I dropped my dog off at the SANTA MONICA petco on Wilshire and Yale for a bath and grooming. I do not live in Santa Monica or even close to there but as we were visiting friends it was convenient, on reflection not so much.
    The bath and grooming seemed fine until we got her home and noticed her itching. Yep, she had been given FLEAS.
    No FLEAS when she went in but FLEAS when she came out.
    I called the manager to see what he could do about this and (after telling me that I could not prove the store is where she got the FLEAS, which would be a fair point except she has had no interaction with any dogs since she was at the store and no fleas before she went in the store) he said bring her back in and I will give her a free flea bath.
    So I explained we do not live in the area and ontop of the inconvenience of now having to wash everything we own, I do not want to drive across LA on a weekend then have to wait and hour while you give her a flea bath. Not to mention the serious discomfort that my dog is now in.
    So I asked if they can credit my account so I can go to a store closer to me? After all they have my Petco number and my credit card.
    This is his answer.
    No. We would need her to come to this store.
    No. We cannot refund your credit card without you coming into the store.
    No. We cannot give you credit to another Petco closer to you.
    If you have a problem then call back tomorrow and talk to the manager.
    I asked the managers name and he gave it to me. I asked his name and he refused to give it. KEVIN.
    They also forgot to put her collar back on after grooming her so now she has no collar or tags.

    The manager KEVIN suggested I just come to the store next time I am there and he will take care of me. However he could not write anything on my account, credit my account or give me any kind of assurance that he would take care of it.
    I sure hope he is working next time I go in there or there will be no what what so ever to prove this.

    So just to summarize: I payed $40 dollars for grooming, that gave her fleas, lost her collar and tags and the only thing that they can offer me (unless I drive across town and go into the store) is a verbal assurance from the manager KEVIN, who wouldnt give me his last name, that I will be taken care of.



    This is a totally unacceptable situation from a nationwide chain.

    One bright point, the grooming manager IVAN was very nice.

  45. Well, I had enrolled in the repeat dog food delivery....What a nightmare! Needless to say I have cancelled that program all together.

    First, I sign up after checking to make sure the Blue Buffalo is on the program and I an assured it is. Not five minutes later I was sent an email telling me my account was cancelled because it was not. Then I received another email . Oops, sorry we made a mistake!

    Second, we cannot process your order your card was denied. I called my Bank and the problem was on Petco's end the electronic strip was scratched.

    Thirdly, I was at the store and the wonderful staff was trying to communicate with the call center locate in the Philippines and they jerked their own staff around. So, if you call the 800 number you are calling the Philippines. Do yourself a favor and asked to be transferred to the US Reps.

    Then, this is the clincher, my card was denied again for the same reason only this time I called Petco Headquarters located in San Diego, CA, you guessed it the receptionist did not know how to connect me to James Myers the CEO of the company. So, I was given to the escalation department.
    Finally, today was the final straw, I return home and my son advised me we received two big boxes. I was wondering what they could possible be? The suspense was killing me for I have placed an online order with Macy's and said no way. I was correct PETCO sent not ONE but TWO 25 pound bags of the same dog food for ONE dog. PETCO received this call, I am finished with your repeat delivery it stinks, your people cannot take a simple order and deliver it properly. I am no longer interested in your service. Do not care about you double points because of your errors and will NEVER suggest this service to anyone else.

    In conclusion, I AM DONE WITH THE REPEAT DELIVERY SERVICE!!!! I am now on the hunt to find my pets food at another distributor. Wish me luck.

  46. I just spent 15 minutes in an on-line chat with Faith and the word "frustrating" does not begin to tell the story. After my rescue could no longer eat a certain brand I been going to PetCo exclusively. They seem to have discontinued a promo where you bought 10? bags of food and received a free one; well that disappeared. The representative today could not tell me what the new program is and why I haven't received the four $5 off coupons I'm entitled to. After going around and around and her not addressing my questions, I asked for a manager - none came on line. I'm DONE with PETCO. There's a store in my hometown that carries the dogfood and since I'm not getting my rewards why should I drive 3 towns over. After reading all these comments and seeing the lawsuits they've been involved in I'm sorry I didn't leave sooner.

  47. I rescued a baby bearded dragon lastnight because it's t oo young to be sold and malnurished, unfortunately even though the staff agreed that this dragons health was bad I had to pay for it all, and the little guy is worse today, it doesn't look like it's going to make it. There were 2 others In very bad condition as well. They don't get fed properly, housed properly, this baby has compaction, tilted head, not even strong enough to walk. But hey, they can make a buck still so that's all that natters. I'm trying my hardest to save this baby, petco, don't sell animals you don't know how to properly take care of. It's disgusting.


  49. DON'T EVER GIVE THEM YOUR EMAIL ADDRESS. You will be very sorry. They never stop sending ads. Never. Just try and stop them.

  50. Notice the dates of these comments. 2012 first.
    Scroll down to Oct & Nov 2015!!!
    They all hate Petco as much as I do, they are sleaze bags.

  51. Why are you promoting live small animal sales for children for the Holidays? Why such irresponsibility towards animal lives promoting the impulse buy? Pet rescues are filled to capacity because people buy animals at pet stores and then when the thrill is up (usually a few weeks later) they are dumped. SHAME ON PETCO for promoting what rescues are working so hard to correct.


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