NetTalk Corporate Office Headquarters

15 comments
NetTalk Corporate Office Headquarters
1100 NW 163 Dr. Suite B-4,
Miami, FL 33169 USA
Corporate Phone Number: 1-305-621-1200
Fax Number: n/a
Customer Service Number: 1-866-967-1063
Email: Online Only



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15 comments:

  1. I've been a nettalk user for over 1 year now and I have decided at this point that nettalk has become a nightmare. THeir tech support is horrible. You "submit a ticket" and it NEVER gets answered. You try to phone about your issues and you spend 2 hours plus on hold and then they hang up on you while waiting for them to resolve your issue (which never does get resolved) leaving you to call back multiple times and spend pretty much the majority of your day on hold. The whole bit about being able to use the nettalk without a pc is bs. The device light never turns green and stays orange. Despite following nettalks setup instructions. When u try to use the video phone option you always get a mac address failure. Never again. Once my time is up with these jerks I'm going back to Magickjack. At least you can get a hold of an agent via live chat and not have to wait hour upon hour to talk to someone or day after day for someone to ignore your ticket you submit.

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  2. I have the same problem. I've sat on the phone for 3-4 hours only to get someone that can't help me. I don't know much about MagicJack but if they have even a modicum of better customer service i'll be there when my service is up with this pos.

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  3. I am with the other 2 comments on this page. We just changed from Direct TV to Dish Network with the phone service from NetTalk. It was a big mistake to have NetTalk. I had to wait days to get my old phone number from Digis applied to NetTalk. I have followed their instructions to get my voicemail and still cannot get my messages. This was no problem with Digis. I called Customer Service to ask about my problem and I waited over half hour. I then called Technical Support and waited for another half hour. I even called the corporate headquarters and I was not able to connect with anyone. I called the company through whom I got my Dish Network and asked if there was another phone service I could have since NetTalk doesn't have any customer service or technical support that I can reach. The Mission Statement of NetTalk is that they offer superior customer service. The executives should try the numbers that I have used and see how terrible their service seems to be. I can't wait to have another phone service. I am also going to report this incident to the Better Business Bureau of which NetTalk is a member. I have experienced some bad company customer service but this has to be worst than any company I know.

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  4. I completely agree with all the other posts. Nettalk is a BS ripoff scam. Don't be fooled. If you have it, get something else. It will never get better. If you don't have it - STAY AWAY!!! Don't be enticed by the low price. You really do get what you pay for. Dropped calls, poor line quality, anemic features and no customer services whatsoever!!!

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  5. Customer Service/Support...............there is none of this at Nettalk. all comments by previous posts are correct and true.

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  6. I agree with the above complaints about NetTalk. I would not recommend this company to anyone and would warn you against buying their product. I have been their customer since Feb. 2012 but the service has given me one problem after another.

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  7. Customer service and technical support is ... worse than a nightmare. In fact, it violates both California civil code statutes in addition to regulatory statutes under the California Public Utilities Commission.

    In California file a complaint as follows:
    CALIFORNIA PUBLIC UTILITIES COMMISSION
    Consumer Affairs Branch
    505 Van Ness Avenue
    San Francisco, CA 94102
    (800) 649-7570 or TDD (800) 229-6846 www.cpuc.ca.gov

    CALIFORNIA PUC Information as follows:
    Net Talk.com, Inc PUC Number: 7205
    1100 NW 163rd Drive
    North Miami Beach, FL 33169

    Contact: takis@nettalk.com (305) 621-1200

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  8. Class action lawsuit !! Im in !!!!!

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  9. This is some BS it don't work Don't Buy

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  10. Anyone who is considering NetTalk should think again. I signed up with them three years ago by recommendation and have had no problem until October of 2013 when my incoming calls were being rerouted to India, Australia, and Canada. In fact, when my phone rings, it also rings in India. Out of 300 calls, 150 of them were rerouted first to other areas. I'm going to cancel the service and eat the $40, it's worth dumping them to relieve the stress in trying to solve the problem. I'm also filing a formal complaint against them with the BBB here in Utah

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  11. I've had the same problem. I live in Canada. It is unbelievable how bad their customer service is. I can't call my own nettalk number from my cell phone. I live rurally and with our brutal winters I need to be able to call home in the case of emergency! If there is a class action initiated, I'm in!

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  12. Canada customer - Stopped working - Tech support unreachable - Sadly disappointed

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  13. This is a PURE EVIL company. Signed up for 29.95 per year, they upped the rate against FCC regs and REFUSE to fix it. Just some PC jockey in who knows what part of the world for so called support and waiting for HOURS to chat. Someone at the FCC should really investigate these guys.

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  14. I purchased the Nettalk with a 3 month subscription, so I could see how well it works. The outsourced tech support tries to resolve issues but if the issue is above something simple, the support person just disappears. The config software is suppose to be supported on windows 8.1, it isn't. It is an old design that they try to make it work using windows compatibility mode. On my system, I and 12 hours of tech support proved that Win8.1 will not run the software. Oh yes, one more item. If you have bluetooth on your PC, the Nettalk software will overwrite your bluetooth drivers on Win8.1. It happened several times, each requiring a re-install of bluetooth. Nettalk sells a lot of their eqjuipment, you would think they would update and test the software, but they obviously do not. About 2 years ago, I bought another Nettalk from Nrettalk, it worked just fine under Microsoft VISTA, I wonder how well the software will run under Windows 10. LOL.....

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  15. Nettalk is the worst. Sent me a notice to renew and when I click on the botton that reads "renew" nothing happen. I go on line to retrieve a number because the one on the web page doesn't work at all. After a hour of trying to log on with my user ID and pass word and another hour trying to contact this bum Company by phone to renew, I'm Giving up! There is no customer service at all, that I can find. A string and two cans might be better. MagicJack here I come! Oh and don't even think about submitting a troubleshooting ticket; a big waste of time. STAY AWAY, DON'T BUY!!!

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