Mattress Firm Corporate Office Headquarters

Mattress Firm Corporate Office Headquarters
Mattress Firm Holding Corp.
5815 Gulf Freeway
Houston, TX 77023 USA
Corporate Phone Number: 1-713-923-1090
MattressFirm.com by Phone: 1-877-384-2903
Fax Number: n/a
Email: customerservice@mattressfirm.com
Customer Service Number: 1-866-942-3551



33 comments:

  1. I would like to extend my gratitude to Kyle Creviston at you new Cortaro Store in Marana, Az.
    I met Kyle at your Broadway store in Tucson, Az. He made sure that I had a solution to my concern.
    Even though it was his day off, he made sure that Mr. Dan Roach handled my exchange. I am very happy with my Stearns and Foster mattress. Kudos to Kyle and to Dan for taking care of my exchange. Sincerely, Karen Arnold

    ReplyDelete
    Replies
    1. Call 713-923-1090 option 4 and try any of these names: Karrie Forbes, Steve BArnes, Casey Zuber, and Sandra Melcore. All are executives. NOt sure if it will help but if everyone calls them maybe things will change.

      Delete
  2. We are customers and recently visited the Morrow Ga location of Mattress Firm. We would like to take this opportunity to commend Foster Smith for his understanding of our situation and his expertise in helping us get the perfect mattress for our needs. Foster is excellent, knowledgable and very patient. We ended up purchasing mattress, box springs, frame, pillows mattress cover. We even came back the next week and purchased two more frames for our grandchildren. Foster is an asset to your company and we will continue to support the Morrow Ga location and Foster Smith.
    Respectfully submitted,
    Jerry and Tracey Cepull

    ReplyDelete
    Replies
    1. Call 713-923-1090 option 4 and try any of these names: Karrie Forbes, Steve BArnes, Casey Zuber, and Sandra Melcore. All are executives. NOt sure if it will help but if everyone calls them maybe things will change.

      Delete
  3. I purchased a memory foam/gel mattress in September 2012 from Mattress Firm.
    Within the customer satisfaction 100 days I returned it. That type of bed was not for me.
    I then paid an additional $200 plus transportation fee for a different bed (Oasis) on
    December 10, 2012. I visited the location that these transactions took place yesterday because
    this current Oasis has broken down. One corner of the bed slants making it difficult not to roll off the bed.
    The box spring boards have bowed out and when you get into bed it cracks and sounds like the old spring box beds.
    I am well within the 100 days customer grace period, but the store has told me that the 100 days starts from
    the first mattress. This was never told to me when I switched it out. If that would be the case I would
    have asked for a refund instead of trying make due with another choice.
    I now have been asked to file a Warranty Form which takes 4-6 weeks and pay an additional $25 for transportation.
    The is not good customer service. All I want is it visit Mattress Firm and pick another bed, which I'm sure
    will be an upgrade $ and transportation fee again.
    I have attached my receipt for the Oasis.
    Please respond.
    Sincerely,

    Jackie Naples, FL 3/8/13

    ReplyDelete
  4. this is the worst customer service ive ever delt with, in feb,2012 i moved into my place evrything i bought was brand new, a month later i bought a mattress which was from mattress firm!! then i got bed bugs??? like really omg i hate any kind of bugs... so here they are going back and forth blaming each other so i left it at that and just got the treatment done and threw my $1000 bed i slept on for one month, i was 7 months pregnant going thru this crap too. they couldnt give me a letter stating that the bed bugs did not come from them, so that makes me think did it or not?? i hate this company now they can kiss my ass and i will NEVER refer NO ONE TO THIS PLACE!

    ReplyDelete
    Replies
    1. Call 713-923-1090 option 4 and try any of these names: Karrie Forbes, Steve BArnes, Casey Zuber, and Sandra Melcore. All are executives. NOt sure if it will help but if everyone calls them maybe things will change.

      Delete
  5. This company has the worst customer service I have ever encountered. Clarence is rude and condesending and should not be in the customer service field. He might be more suited to a prison or somewhere in another country where he can take his rudeness out on someone who deserves it. My account was accessed by a store employee who added $1176.00 in charges without my permission. My lawyers will have a ball with this one now that Clarence has pissed me off.

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    Replies
    1. I too have experienced Clarence's rudeness. This company is a Joke!! Selling used mattresses and claiming that the word clearance means used. NOT IN MY ENGLISH DICTIONARY IT DOESN'T!!

      Delete
  6. My name is Joseph Allen Williford I went to the mattress 2times. Both employees that work those days treated me like a trashy.I ask for the no credit check well after telling Cory witch worked the night of 11\13\2013.He put an application and told me what part to fill out so I did and he ran my credit witch wasn't the no credit check form,He Gave me the wrong form so I got turned down.He also wasn't even in the store when I got there .I could have stolen stuff like those 120.00 gel pillows but I don't steal. He was outside the back door for about 5 minutes. I have a terminal illness I bought a bed 1 year ago I go to bed hurting and don't get no sleep.I am begging for help so maybe I can get a good nights REST before I die,a casket would be better than what I have now. From the reply's I read not to many customers did not have nothing good to say about all mattress firm stores. PLEASE HELP ME WITH A MATTRESS.YOU CAN CALL ME AT 919-623-4980

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  7. I am a very dissatisfied customer. Until this incident I have been a repeat customer; however, I will never purchase from Mattress Firm again. I am having issues with a return. Part of the issue is my fault because I did not read my receipt after purchase; however, it is incumbent upon the sales person to ensure the customer is aware if something is non-returnable. Especially when the customer specifically asks the question of may I return this item. Apparently mattresses are returnable but adjustable frames are not. This is completely contrary to almost any other mattress sellers. In the state of Louisiana a mattress cannot be resold unless it is sold as a used mattress. The reason given for accepting the mattress is that they have a sanitation process for the mattress but not the adjustable frame. I personally do not want a mattress that has been used and I would venture to guess there are other people that feel the same way. I don't understand how a mattress can be sanitized but the adjustable frame cannot. It seems to be a little disinfectant spray would do the trick. While I understand company policies, I also know that most companies allow their employees to make judgement calls to satisfy the customer. Apparently no one in the Mattress Firm Corporation is allowed to use their brain. They apparently have a script and will not deviate from it. It is a sad day when there is no value in pleasing your customers.

    ReplyDelete
  8. I'm gonna be a person i never thought i would be , but Mattress Firm in Plano (closest to Plano Pkwy) is the shadiest place i have EVER dealt with!!! I went 09/10 to get a mattress, Wilkie was my sales person, he said i would pay a $40 processing fee, I told him i don't get paid till 09/13 and would come back then, to make a sale he lied and said they could hold the check till the 13th, my account was hit with an NSF on the 11th! I called and spoke to him and his manager Alex, they said there isn't anything they can do but offer me a free pillow!! I talked to a district manager who said they would give me back the NSF, by sending me a check, two weeks go by then i find out they sent my credit to the financing company since they didn't get the $40 processing fee (09/25 and they still had not run my check again when i was told it would be done on the 13th) so I just left it alone, they got their money and it was not worth the fight! 11/18 they run my check from 09/10 for $40, 2months later, when they have already been paid (mind u i paid the bed off early at the end Oct) spoke to a manager Lawrence who basically said they really don't owe me a refund but will send me a check as a courtesy!!! 11/26 they charged me a $30 return check fee!!! All from 2 MONTHS ago!!! Do NOT EVER EVER do business with Mattress Firm!!!!!

    ReplyDelete
  9. I went to Mattress Firm with my Mom (witness) and spoke w/ Ryan Love. I was told the bed I would purchase would be on sale. I bought this mattress and box set. I was overcharged by $100. He said I would be refunded after the bed was picked up. I picked up the bed on 12/14/2013. After sleeping on it for 1 day my back was in horrendous pain and I had been having difficulty breathing. I went to the store on 12/18/2013 and walked to the floor model bed that I bought and confirmed that the bed in my condo was not the same bed that I had purchased. I spoke with Barret and told him the situation. He asked for pictures and I gave them. After seeing the pictures where my hand was bigger than the bed at my condo compared my hand being smaller than the bed at the store he confirmed that the bed that I had was the incorrect bed and he "no idea which bed they had given me." At first he said that I would be charged for delivery but I said that would not happen and if so I would contact the BBB. He immediately changed his mind. On 12/19/2013 I was delivered the incorrect bed again. I knew it was the incorrect bed because it was the exact same size bed as the one in my condo. On 12/20/2013 I went to Mattress Firm and spoke with Barret. I gave him 2 options: (1) I would write the BBB and ask for a refund or (2) the correct bed would be delivered to the store where I would confirm and then the bed would be brought to my condo. He chose the refund. However he and his area manager said that I need to bring the mattress to the warehouse. I said that is not happening and that I would be contacting the BBB. My back and neck are hurting every morning after waking up on this bed.

    I was initially overcharged by $100. Then, I was given the incorrect bed. Then, a sales representative, Barrett, confirmed that the bed that I had was incorrect. Then the delivery men brought the exact same incorrect bed to my condo.

    ******This is currently a complaint that I sent to the Better Business Bureau. As of this posting, I have waited 2 weeks and still no response from Mattress Firm. I am assuming that they would like to have these negative reviews up and about on yelp and any other website I can find. Any suggestions on where to re-post this review would be helpful

    It is 01072014 and it is 7:20 P.M. as of this posting. i was told by Ryan Love yesterday as well as 20 minutes ago that the driver will be here from 8-11 P.M tonight to pick up my mattress and box. I will up update if and when the delivery driver gets here.

    ReplyDelete
    Replies
    1. I am interested in speaking to you personally about your story. I am going through a similar process with them. They are extremely rude and unwilling to help. I was wondering if I could have some advice from you. I will provide you with my contact info if/when you reply.

      Delete
  10. To whom it may concern:

    I am so displeased with the customer service I received at the store in Covington La. While shopping I picked out the Tepur Pedic Luxe Cloud bed. I asked the salesman who was helping if they had a price match guarantee and he advised me that if I could find that mattress anywhere else cheaper that he would match the price plus give me 10% below that price. He also advised me that the only place he would not match the price was from Amazon due to they sell used furniture and are not authorized dealers. So I made a commitment to purchase the mattress with them and was told when I come to pick up the paper work would be ready to sign. That evening I looked around on internet and found the same bed $1000.00 cheaper. I called them the next day and advised the sales person I was working with that I had found the mattress cheaper and gave him all the information that I found. The website guaranteed the mattress and was a certified dealer and the mattress had all the law tags and was confirmed to be legitimate. Once they seen that they called me back and I was advised that they could not match that price as stated at the store and that if I wanted the bed on internet buy it from there to save myself some money. So I called the district manager of that region and he gave me the run around and had someone from Tempur Pedic call me directly to advise me that Tempur Pedic controls the price of their product and they cannot sell the mattress at the store for that price. I advised her that I was following what I was told by the salesman and that it should not be my loss due to the inadequate salesman's knowledge of the Price Match guarantee. She said well the only thing I can advise you to do is buy it from the internet.

    This is sad. Poor Customer Service. If I was anyone that was considering a mattress I would not buy a mattress from this company. I am considering applying for a permit and standing out in front of the store and holding a sign conveying such information. The best advertisement is word of mouth and its a consumers responsibility to make these companies pay for their actions by not purchasing from them.

    ReplyDelete
  11. Mattress Firm sells beds produced Corsicana Bedding Inc. Corsicana employs what's believed to be one of the largest number of illegal immigrants of any company in the US. Corsicana works these people under extremely unsafe conditions. Of course they pay these people at such a low rate that 80% of their illegal workforce lives well below the poverty rate. Shame on you Mattress Firm.

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  12. here i am waiting on my mattress since 6pm untill 10pm i was wondering what took so long to get here well it never did get here because the person who helped me out with my purchase jason rich actually got my information all wrong after i repeated my name and number over and over again still got it wrong because of the fact he was making all kind of perverted jokes in bed well my first time shoping there and i have to say im very disapointed will make sure i never step one foot in there again because of him here i am without a mattress after i paid same day delivery..

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  13. I seen all the commercials of mattress firm finally convince me that is the best place to buy my next mattress when I was in need of one I saw one by I 45 North made a u-turn and proceeded do the location not aware that right next to the one I saw there wash a clearance center and ended up in the Clearance Center instead and not the one that I thoughtI was going to I ended up buying a Stephen Foster $1000 mattress when I got home right away It felt like a sinkhole in the center I call the store with the problem the store made me aware that the purchase was not returnable due to a memo that the seller did on the computer file I guess the a****** new I was going to be Return it soon and to cover his ass he made that notation now I am stuck with it and it just keeps getting worse and worse I have to deal with this For the pass five months I guess I did it at your 8 yr mistake

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  14. I feel That this mattress was defeated from the the get go and should not have been resold to anyone this company spends thousands of dollars to bring people in but nothing to keep customers coming back

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  15. We purchased a defective king mattress from your company. Our local store printed out the warranty claim and my husband and I agreed that we would not fax our credit card information as requested on the warranty form due to financial safety concerns.
    Why we have to pay a "mattress inspector" to look at your defective product is beyond me, but that's a post for another day.
    We wrote on your form that we could call with our credit card numbers. I called 3 days after faxing the form from our local Mattress Firm store. You said you couldn't find the form.
    l also emailed you with the date of sale, customer number, mattress name, and asked you to call me for our credit card numbers, etc. You never responded to the email.
    We recently received a denial letter of the warranty claim for the defective mattress we purchased from you because (here's the best part) we had not included our credit card information.
    We need for you to address the fact that we purchased an expensive mattress from your company and you have neglected to email, call, or do anything that would make you a reputable business.

    ReplyDelete
  16. We purchased a defective king mattress from your company. Our local store printed out the warranty claim and my husband and I agreed that we would not fax our credit card information as requested on the warranty form due to financial safety concerns.
    Why we have to pay a "mattress inspector" to look at your defective product is beyond me, but that's a post for another day.
    We wrote on your form that we could call with our credit card numbers. I called 3 days after faxing the form from our local Mattress Firm store. You said you couldn't find the form.
    l also emailed you with the date of sale, customer number, mattress name, and asked you to call me for our credit card numbers, etc. You never responded to the email.
    We recently received a denial letter of the warranty claim for the defective mattress we purchased from you because (here's the best part) we had not included our credit card information.
    We need for you to address the fact that we purchased an expensive mattress from your company and you have neglected to email, call, or do anything that would make you a reputable business.

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  17. Matress firm told me to wait 30days is this so. Before exchanging my matress please call me and let me now 8324552501

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  18. Mattress Firm obviously trains the employees to lie to their customers. They definitely lied to me. My wife and I visited one of their stores in Rome, Georgia on May 25th. The salesman and store manager were the only ones in the store when we were there. The salesman was very overbearing and just kept saying that if you buy something today and don't like it you can return it. He kept talking about the happiness guarantee they have. He told us at least ten times that if we weren't happy with the purchase we could return it. Even though my instinct told me to leave the store because of his high pressure tactics he was using I didn't. Well I found out you had better listen to your instincts when they're telling you something. He left out the fact that their adjustable bases or not returnable even though he kept insisting that everything we were buying was. The store manager was sitting right beside of him when the papers were signed and neither one of them ever mentioned that fact. They both were talking to us constantly during the signing. As I would later discover why. It was to keep us from reading on the paperwork that the adjustable bases were not returnable. I contacted the manager when we decided that the bed was very uncomfortable and wanted to return it. That's when I was told that I could come in and they would exchange it for a $79 delivery fee. I contacted customer service and ask to speak with the district manager. After numerous calls to customer service requesting to speak with the district manager I finally get a call from him. He advised told me he would speak with the salesman and get back with me. Waiting game again. It took several more days and more calls to customer service to get him to respond. When he did it said he hadn't spoke with the store manager yet and would have to speak with him before he could give me an answer on whether they could accept any returns. Another waiting game. Well I finally got an answer and it was NO RETURN.
    GREAT CUSTOMER SERVICE RIGHT.
    THANKS MATTRESS FIRM FOR BEING LIARS.

    ReplyDelete
    Replies
    1. Call 713-923-1090 option 4 and try any of these names: Karrie Forbes, Steve BArnes, Casey Zuber, and Sandra Melcore. All are executives. NOt sure if it will help but if everyone calls them maybe things will change.

      Delete
  19. I absolutely hate mattress firm! I have never spent my hard earned money with a company that is so disorganized and disrespectful. My set was to arrive between 4-7pm, it never showed. I called and was informed that my order didnt make it to the warehouse and that i would have to wait another two days for it to arrive. They probably lied about refunding my delivery fee. I suggest immediately pressing the back button or turning and running the other direction if considering this company. The worst.

    ReplyDelete
  20. I purchased a mattress and box spring from the Denton, Texas store and I slept on one side for less than three weeks and when I slept on the other side I roled over to the side I intially slept on due to that side wearing down. I purchased a plush mattress because when I lied on it in the store it really contoured to my body but the one they delivered was not the same. I have Sciatica and my back has been aggravating me ever since. The mattress is no good and the box spring is so cheap looking my one year old granddaughter could have done a better job building me one without the springs ready to come out and all the noise I'm subjected to listening to as I toss and turn all night. The irony is, I went back to them to upgrade my bed but I'm going to make sure they do not deliver that one because I refuse to pay almost $2000 to experience the same situation with a higher price tag.They also say free delivery with purchases $599 or greater and still charge a $79 delivery fee knowing they do not have anything in their stores for less than $900. How are they still in business? Is that's the reason they changed their name? I'm a very dissatisfied customer who have to go to a reputable store to spend more money on something I haven't even slept a good four months on.

    ReplyDelete
    Replies
    1. Call 713-923-1090 option 4 and try any of these names: Karrie Forbes, Steve BArnes, Casey Zuber, and Sandra Melcore. All are executives. NOt sure if it will help but if everyone calls them maybe things will change.

      Delete
  21. lovelife3838@gmail.comSeptember 9, 2014 at 2:08 PM

    my name is Diana marema, I was sold a mattress and adj base totaling over 5,000.00 on 8/17/14 in coral springs florida. I was told by andrea groce that EVERYTHING I purchased that day was 100 % returnable and refundable. I have been trying for the last 12 days to get my money back and return everything. I've been told by both andrea groce and teresa reed that they would not refund 2700.00 for the base. they would not give me their managers name, just to call customer service. English is my 3 rd language, so I don't understand everything. I feel they are taking advantage of MINORITIES by not honoring what the sales person told me the day I bought this. I am not a happy customer, I can call the local tv station and have them investigate the unfair way this company is taking advantage of minorities.

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  22. Mattress Firm is the worst company to work for -- especially at the corporate headquarters. Very anti-Christian, pro-muslim. Don't buy anything from these scum bags.

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    Replies
    1. This is simply not true and I am not sure where you are getting this information from.

      Delete
  23. I want to compliment you on the excellent service I received from Kaitlin Alley in Boca Raton, FL. I had a very complicated situation due to rheumatoid arthritis. She never gave up trying to find the right mattress for me. After several tries, she sent me to another Mattress Firm store knowing what would work for me. She really knows her business as the mattress is perfect and I could not be happier. Her attitude and extra effort was excellent. You are fortunate to have an exceptional employee like Kailin.
    Thank you, Pat

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  24. To whom it may concern:rosewell location this is in regard to the matresses that have been written off as damage or defective in the warehouse manager blake has been stealing them and selling it in the side alone with a contracter partner name eric if you do your inventory from the begining of the year hundreds of mattress have been writting off as damage to cover up the stolen matrees this man has been on vacation more than the ceo on stollen matresses that his been selling on the side ,send a investigation teen to inventory all the matresses That have been stolen ,a couple a month ago a contracter was fire becouse he was stealing when that fact are that he was allowing the contracter to keep the use matrees then flip the story to cover his stealing if you continue to allow this warehouse district manager to keep making hundreds off thousand dollars he even got a personal camper park outside the warehouse so he can carry out his stealing..take a close look at this man his

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  25. I will NEVER purchase another thing from this company!!!! I returned a mattress set 7 weeks ago and I have been getting the run around about my refund.

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