Lane Bryant Corporate Office Headquarters

Lane Bryant Corporate Office Headquarters
Charming Shoppes, Inc.
3344 Morse Crossing
Columbus, OH 43219 USA
Corporate Phone Number: 1-614-463-5200
Lane Bryant Credit Card: 1-800-888-4163
Fax Number: n/a Email: Online Only
Customer Service Number: 1-800-888-4163

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  1. Lane Bryant, you have closed the Thousand Oaks Store a few years ago. Now you are closing the Simi Valley Store. There are no places to shop for my size and many of my friends. I hate the dress barn in Janns mall!!! Please open a lane Bryant in Janns mall!! We have no place to shop other then Macys or Pennys in the Mall. Jonnie Turnure)

  2. I have a loyal customer of Lane Bryant’s for many years. So, when I stepped into your Meyerland Mall store in Houston, Texas with the expectation of finding professional business-wear I was met with everything else but that. I was told by one of the sales associates that the clothing displayed in the store was considered business casual. That’s all well and good, but it really was not business casual, it was more like cruise-wear.

    The question I have is – If you work in corporate America where a business suit (jacket, skirt, blouse, and pants) are a part of everyday –wear – why would you not develop a Lane Bryant year round Business-wear line for the Plus Sized Women? Are we not worthy of such a line of clothing? I know that there are several types of materials that can be sold throughout the year to make sure you can meet every season.

    I know that I am not the first person to ask this question. It seems that no one is listening to the needs of the customer. I was further insulted by the make of the clothing and the material. It was cheaply made and you could smell the die-lots on the clothing. I just want to know if you are really listening to the customer or just buying what you think the customer wants.

    If I may make a suggestion – Why not develop Facebook and Twitter focus groups to ask the customer what they want…let the customer feel like they are a part of the buying process. I know you cannot please everyone, but at least try not to insult us more than you already have.

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  4. They owe me money from returns that they would NOT put back on my charge card. They said it would be MAILED TO ME. This was years ago and still they have not refunded me the money.

  5. The new commercial is awesome until the models walk out in fur. Seriously Lane Bryant? Fur? I am disgusted. You took something good and destroyed it!!!

  6. Lane Bryant - I will never shop your online stores again. Shopping in person is questionable, as well. I just cancelled my credit card with you. I placed an order on Nov. 7th and paid for expedited shipping. The order still did not arrive by the 2nd day or the 3rd. I tracked my order and found it still had not left the warehouse, even though the money was taken from my bank account. I called again on day 5 and day 6, because tracking still showed the order had not left the warehouse. I wanted to cancel my order, but was told I could not since the order was "complete". I was told that I could return my order when I received it. As this is the 10th day since I placed my order and it still has not left the warehouse, I don't know if I will ever receive it. I'm outraged and disappointed. This was my birthday present to me. Sad birthday indeed.

  7. Over two weeks ago I had a tonsillectomy. I asked my husband to take care of the bills, I owed Lane Bryant $25.00, he paid them $2500.00 he overpaid them $2475. On 11/05/15 I was informed that it would take two to three business days and the money would be returned. On 11/10/15 the money still had not been refunded I than was on a conference call with my bank and Lane Bryant because LB said they needed certain information from my bank. This information was than faxed over and LB stated they would expedite the funds to my account, I was assured it would be 2-4 more days. Today is 11/18/15 and still no funds returned to my account. Lane Bryant you have locked up all of my funds and have made it so I cannot even afford the medications that I have needed for my throat. DO you have any Idea what it is like to Vomit past a newly preformed tonsillectomy? Well I have been vomiting for days now. I cannot afford groceries or gas and I have $555 in bounced check fees. With todays ease of electronic transmissions I wonder the cause for delays.
    Are you going out of business?
    Is you company filing for bankruptcy?
    Are you having financial problems?
    Are you holding these funds because you are a corporate big man and you can?
    What is obvious to me is that your customer is not a priority or at least I am not. LPGehrt

    1. It is 11/21/15 and I still have not received my overpayment Piss Poor Business relations Lane Bryant.....

  8. I am expressing my sincere gratitude to your employee, Taylor, at store #6420 in The Avenues, Viera, for her gracious attitude and helpfulness. Today (April 24, 2016), I went through my usual stores, Belks, Kohl's, and The Loft and found nothing. I happened to stop in at Lane Bryant and was greeted by Taylor who asked me a few questions and immediately went to the racks to find exactly what I was looking for. She was knowledgeable about size conversions and body shapes. She was friendly but did not overwhelm me and made my shopping experience a pleasant one. With my size and body shape I dread shopping for clothing but thanks to Taylor, (and the entire staff who were also friendly and eager to help) from now on, I'm going straight to Lane Bryant for any clothing or accessories I may need.
    Linda Labrie
    Cocoa, FL


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