KitchenAid Corporate Office Headquarters

KitchenAid Corporate Office Headquarters
Whirlpool Corporation
2000 North M63
Benton Harbor, Michigan 49022-2692 USA
Corporate Phone Number: 1-269-923-5000
Fax Number: 1-269-923-3525
Customer Service Number: 1-800-422-1230
Small Appliances: 1-800-541-6390
KitchenAid Canada: 1-800-807-6777



8 comments:

  1. I am so disappointed with the Kitchen Aid Service. I have a brand new refrigerator whose internal temperature went to 61 degrees and when I called warranty service they told me they couldn't get to my home for a week. What was I supposed to do with my food??? The supervisor, no less, suggested that I buy an alternative small refrigerator to keep my food. What chutzpah!!! This isn't like a dishwasher that didn't work (we could wash dishes by hand, even an oven (we could eat out). It was an appliance that contained food that would spoil.

    ReplyDelete
  2. 10/3/2012 - Presidential debate between Obama and Romney. Kitchenaid execs tweeted an insulting remark about how Obama's grandmother (who raised him) died before he became president, implying it was a mistake.

    How dare they say such insulting and hurtful, mean and petty things about our fine President? I am disgusted by this company, and will boycott their products forever. I'm getting rid of my Kitchenaid fridge and will not buy their mixer as I had planned to! BOYCOTT KITCHENAID!!!

    ReplyDelete
  3. I am outraged over your tweet about our president! I have many Kitchen Aid products and can not believe your would support such a disturbing and inappropriate comment. I hope you speak out against this tweet and terminate whoever made such a statement on behalf of Kitchen Aid...if not i will not purchase another product of your for myself or gift for others. Incredibly disappointing!

    ReplyDelete
  4. KitchenAid does not care about the end user. Sold me a fridge that doesn't work and a dishwasher that flooded my home. They will attempt to "repair"...will not replace or refund my money. Refrigerator is less than 14 days old, dishwasher 13 months old. Buyer Beware!!!!

    ReplyDelete
  5. WOW!!! We bought a Kitchenaid dishwasher last August and at first it was fantastic it even dried the bottom of my coffee mugs but then little by little not drying that or my dishes so we had to hand dry. First visit they blamed the jet dry dispenser so a week later it was installed. Dishes still wet. Next visit was told water not hot enough when it was about 140 degrees. Next visit was told I will may have to pay for this visit as it was more of an instructional visit, I laughed. Now he was saying we prerinsed with brush on sink that had dawn liquid in it, not the case. Then said maybe water (hard or soft) could be the problem so I asked what should it be and he didnt know. We have a water/softener set up. We bought a $800 dishwasher but a used one would have been just as good. I will never buy another kitchenaid either but arent all appliances made outside the USA now?

    ReplyDelete
  6. I have a stainless steel dishwasher that isn't even 2 years old and it keeps breaking down. Will never buy your products again. when you pick a name brand the appliance should last a lot longer than it does.

    ReplyDelete
  7. I purchased a kitchenaid professional HD stand mixer last may. I have used it 12 times and on the 12th use it stopped working and it sounds like a motor is disentigrating. I counted KitchenAid. When I first purchased it they had a promo for their pasta attachment. I sent them a copy of the sales receipt along with the upc off the box and the form they supplied. I registered the product for the one year manufacturers warranty. I even ordered the meat grinder attachment. I haven't had a chance to use either attachment. I babied my mixer and they asked me questions about it's use, making me feel like they were trying to lay the blame of the defect on me. I gave them the info they requested except another copy of the sales.receipt. I told them to check their own records because I sent it to them at the time of purchase. I was informed.that it went to another department and they don't have access to.those records. I asked.them if they all worked for the same company. I didn't.receve a response to.that. I said that I registered the mixer at the time of purchase and was informed that registering the product did not guarantee service. I asked then why do you bother asking your customers to.register their appliances if you have no intention of honoring your warantees. I.didn't receive a response to that. My husband placed the mkxer back in it's original box to get it out of my sight because ot upset me so much. I.told him what upset me was that I Chose the mixer based on the brand names reputation and they did not live up to that reputation. After reading all the complaints on KitchenAids twitter site I was appauled by their lack of customer support. I was.informed by kitchenaid that my situation was a rare one and my response to them was that is not so. They should read their own twitter account because I did. They have not contacted me since and I am left with a piece of equipment that doesn't work. I am thoroughly disappointed in KitchenAid and will never buy another kitchenaid product. Since they are part of whirlpool I am boycotting whirlpool as well. After my experience, a couple of friends who were going to purchase the same mixer decided not to.

    ReplyDelete
  8. I thought I was finally ready for "high end" appliances and bought all KitchenAid for my newly remodeled kitchen. Within 2 years, the refrigerator had to be professionally drained. The repairman, said he gets a lot of calls for this particular problem and he thinks it's a bad design by KitchenAid. You think? Every few weeks I have to get on my knees, spread out a towel and literally crack the sheet of ice that forms (up to 3/4" thick) on the bottom of the freezer. Now, after 4 years, the seal around the freezer door no longer works. So, within 4 years of owning a KitchenAid, I'll be calling for its 2nd service. I'm so disappointed that such a large company has such a poor regard for their customers. You can bet I will NEVER recommend this product to anyone. It is no longer high end, and that's sad.

    ReplyDelete

Comments are for review purposes. Do not offer any personal information in your comments.