This is the worse company in the world. I am a real owner, after paying $999 and another $299, they locked my account and would NOT let me advertise because I confronted their costumer care dept about the fact that for my level of membership I did NOT get to be on the first few listings neither my listing pulled up under featured listing as they promised.They STOLE MY MONEY and then refused to discuss the case with me. STAY AWAY FROM THEM!
I agree. VRBO will have to shape up or become another ENRON!
My last negative VRBO comment was not published. I find it impossible to use the services of a company that refuses to publish helpful and truthful reviews submitted by potential renters that had terrible experiences. If you submit a ONE (1) Star review and just say you could not stay 10 minutes at that rental 'it does NOT meet their guidelines'. I tries to warn others 4 times on a Auburn, Alabama disaster home but they refused. I will Never use them again.
I have contacted Customer Service 3 times and got a Case Number every time along with the representative's name. My property was listed at twice my intended rate and they claimed it was a "test". When I pursued it telling them that I was losing huge business, they told me that the "test" is over. I waited 2 weeks only to find that they had lied to me - the test -- and my wrong price was still published incorrectly.If you go to the web site help and click Contact Us, you will be sent through 3 screens until there are no more Contact Us buttons left and you CANNOT CONTACT US.I was told that the people running the "test" were 'untouchable' and could not be talked to, The corporate web site says that everyone is reachable, but when you go to any of the email or Contact Us, the site says that it is Under Construction and is un-usable at this time. Wow. I have not been shut out like this in recent memory.
I will be contacting corporate offices in hopes of getting through to someone willing to be fair. Have had great experience with HomeAway in the past, but this last year has been a customer service disaster. Can't even get an apology out of them. Unreal.
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